How can a new sportsbook gain trust?

[noormcs5]

I don't care what anyone says, a sportsbook with complaints is actually a good sportsbook ,or has a path to be a good one. If there are complaints, and the sportsbook solves them then it is going to be a great website. I do not know if a website that has no complaints here would be good or not, how would I trust them.

But, if they do have people with problems coming in here and talking about it and then the casino solves it, that would make me gain more trust to them. Plus people who talk here matter, like sportsbet.io is such a giant in their field, and yet Steve is always here talking to us, that also allows us to trust them more than usual as well since we know we can chat him up and ask some stuff.

There's no problem with sporstbook with complaints, because no one is perfect. But so long they are resolving the issues in a timely and fair manner, that's great for me. Because in those complaints, the site will also improve their services. So if they listen and resolve the issues accordingly, they will really gain trust from the community. But if they are silent and avoiding the complaints, then, that's a red flag. An active communication is also desirable for any site to build the trust from their players.

A good support team is what mentioned in the above post. Solving the issues at the earliest will keep the players come again, if not the users are gonna find a new platform. Because, we've got more number of sportsbook with varied features and gambling industry is getting to be more competitive than the past. Trust is very important in this industry, and the same can't be gained in a short. If requires time, as people need to make use of the service and depending on the satisfaction will be the trust.

There are many things that can make a sportsbook popular and gain trust but more important is responsiveness.
The more responsive the sportsbook is with the players and resolves their issues/queries timely, this will develop a very good impression and trust among its players. Fast and effective communication with the customers is the first thing every casino should focus.

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[Peanutswar]

I don't care what anyone says, a sportsbook with complaints is actually a good sportsbook ,or has a path to be a good one. If there are complaints, and the sportsbook solves them then it is going to be a great website. I do not know if a website that has no complaints here would be good or not, how would I trust them.

But, if they do have people with problems coming in here and talking about it and then the casino solves it, that would make me gain more trust to them. Plus people who talk here matter, like sportsbet.io is such a giant in their field, and yet Steve is always here talking to us, that also allows us to trust them more than usual as well since we know we can chat him up and ask some stuff.

There's no problem with sporstbook with complaints, because no one is perfect. But so long they are resolving the issues in a timely and fair manner, that's great for me. Because in those complaints, the site will also improve their services. So if they listen and resolve the issues accordingly, they will really gain trust from the community. But if they are silent and avoiding the complaints, then, that's a red flag. An active communication is also desirable for any site to build the trust from their players.

A good support team is what mentioned in the above post. Solving the issues at the earliest will keep the players come again, if not the users are gonna find a new platform. Because, we've got more number of sportsbook with varied features and gambling industry is getting to be more competitive than the past. Trust is very important in this industry, and the same can't be gained in a short. If requires time, as people need to make use of the service and depending on the satisfaction will be the trust.

There are many things that can make a sportsbook popular and gain trust but more important is responsiveness.
The more responsive the sportsbook is with the players and resolves their issues/queries timely, this will develop a very good impression and trust among its players. Fast and effective communication with the customers is the first thing every casino should focus.

A Gambling platform support sportsbook must need to create a good quality of service to their users by that the players will give the reputation that they will deserve that's all. Having a good services, communication, updates and promos might gain more players that will critique their platform if they will deserve this kind of good reputations.

[lienfaye]

To gain trust, a sportsbook must be trusted and can provide unique services which have licenses and certificates.  As well as having cooperation with international agents to provide the most complete sportsbook services.

Have you ever heard about 1xbit? I think 1xbit fulfill your criteria (especially about license) to be trusted sportbook, but what is the fact? They are not trusted at all. Licenses is not a guarantee to be trusted gambling site, most early crypto casinos had no license but they can get good reputation because they can prove themselves that they are reliable and worth to trust.

Indeed. A casino that has a license doesnt necessarily mean they're trusted ( just like what you have said about 1xbit). Thus a license should not only the basis to say a sportsbook/casino is trusted. It takes time to establish a good reputation and it depends on the gamblers how they will trust the specific platform. There are many factors to consider and I think on top of that is the security and how fast the withdrawal is, because often thats the main concern of gamblers.

[AicecreaME]

I don't care what anyone says, a sportsbook with complaints is actually a good sportsbook ,or has a path to be a good one. If there are complaints, and the sportsbook solves them then it is going to be a great website. I do not know if a website that has no complaints here would be good or not, how would I trust them.

But, if they do have people with problems coming in here and talking about it and then the casino solves it, that would make me gain more trust to them. Plus people who talk here matter, like sportsbet.io is such a giant in their field, and yet Steve is always here talking to us, that also allows us to trust them more than usual as well since we know we can chat him up and ask some stuff.

There's no problem with sporstbook with complaints, because no one is perfect. But so long they are resolving the issues in a timely and fair manner, that's great for me. Because in those complaints, the site will also improve their services. So if they listen and resolve the issues accordingly, they will really gain trust from the community. But if they are silent and avoiding the complaints, then, that's a red flag. An active communication is also desirable for any site to build the trust from their players.

A good support team is what mentioned in the above post. Solving the issues at the earliest will keep the players come again, if not the users are gonna find a new platform. Because, we've got more number of sportsbook with varied features and gambling industry is getting to be more competitive than the past. Trust is very important in this industry, and the same can't be gained in a short. If requires time, as people need to make use of the service and depending on the satisfaction will be the trust.

I very much agree with you. In order for a gambling website to keep their players from playing and betting in theri site, they must maintain a good wuality of service. This is to ensure that the players won't lose interest in them, so they won't get bored or dosappointed to the point they'll try to find and jump to a new casino to play with. Having a good customer service is a must. In fact, this is one of the most sought after of the players and customers in general.

Addressing every gambler's concern and issue about something, whether it may be a big or small concern matters the most. This is where the casinos get and build the impression from people. If they will provide a good customer care, they would definitely have a positive feedback from the community they are catering. Otherwise, they'll just making their own sabotage of success in the industry. Reputation of a casino comes from the trust and feedback of the people. Trust is hardly earned, but easily to be lost. Hence, they must protect it by offering all they can to satisfy beyond their players needs.

[Wiwo]

Well, the gambling industry is a highly competitive one, and at that for a site to stay alive and meet up to market demand and build a big community of players requires a lot of hard work from the site operators, and most importantly the reputation through effective service provision in terms of games and their probably fair system. If a casino has this element with a good reputation their good to go and will make it relevant for a long.

[DreamStage]

If i was about to search for another sportsbook using any search engine i would start at youtube / twitch / streaming reviewers about that particular casino.

This way i would get more information regarding trustness, fairness and so on as OP's mentioned.
You could start paying specific streamers for advertising your sportsbook so then your audience could grow and each individual pass that information to another as a chain.

Or you could stream as yourself and explain how users can stand out gambling at your Sportsbook rather than others.

Overall trust comes with time and dedication...

[Silberman]

I don't care what anyone says, a sportsbook with complaints is actually a good sportsbook ,or has a path to be a good one. If there are complaints, and the sportsbook solves them then it is going to be a great website. I do not know if a website that has no complaints here would be good or not, how would I trust them.

But, if they do have people with problems coming in here and talking about it and then the casino solves it, that would make me gain more trust to them. Plus people who talk here matter, like sportsbet.io is such a giant in their field, and yet Steve is always here talking to us, that also allows us to trust them more than usual as well since we know we can chat him up and ask some stuff.

Without a doubt once a service reaches a certain point then it is inevitable that complains are going to surge against it, however as you say that is not really a problem, what we need to watch is how the service deals with those complains? And if they do so in a way that leaves both parties satisfied then without a doubt we are in a presence of a good casino, however if they fail to give good customer support and we see that the one which is complaining is right then without a doubt this can affect the reputation of the casino in question.

[rozak]

Without a doubt once a service reaches a certain point then it is inevitable that complains are going to surge against it, however as you say that is not really a problem, what we need to watch is how the service deals with those complains? And if they do so in a way that leaves both parties satisfied then without a doubt we are in a presence of a good casino, however if they fail to give good customer support and we see that the one which is complaining is right then without a doubt this can affect the reputation of the casino in question.

Casinos that provide the best service to their members are good. no matter how difficulties or mistakes occur. when the service provided is good and gives satisfaction to members, of course, it will be a positive assessment for the casino.

Overcoming the problem of gamblers is not easy. especially if the problem is related to losing their money. they have to come with emotion. will be difficult to deal with and require a trained service to deal with some members who may be emotional.

Getting new members to trust a new casino is difficult. and it takes time. Casinos have to provide a convincing and enjoyable first experience to attract interest first.

[ScamViruS]

Well, the gambling industry is a highly competitive one, and at that for a site to stay alive and meet up to market demand and build a big community of players requires a lot of hard work from the site operators, and most importantly the reputation through effective service provision in terms of games and their probably fair system. If a casino has this element with a good reputation their good to go and will make it relevant for a long.

It takes a lot of hard work to make a casino popular. Reputation grows by providing good service to customers. But many times casinos face various types of fake accusations because when a gambler loses his money by gambling, trying different strategies can somehow find a way to get that money back. So in order to run a gambling website, the team has to face various problems and find solutions. The solution to all these problems is that the website stays in order and maintains its own reputation. You can join that website for gambling.

[decodx]

Without a doubt once a service reaches a certain point then it is inevitable that complains are going to surge against it, however as you say that is not really a problem, what we need to watch is how the service deals with those complains? And if they do so in a way that leaves both parties satisfied then without a doubt we are in a presence of a good casino, however if they fail to give good customer support and we see that the one which is complaining is right then without a doubt this can affect the reputation of the casino in question.

AS said, there are a number of components that play a key role in the customer experience and as it is well known, customer service should be  one of the top priorities of every casino, which is why it is so important that each one of them provides their customers with the best customer experience possible. But what differentiates a good customer service from a bad customer service?

Some of the factors that can come into play are :
The right attitude towards customers
A clear and open communication with the customer
A very detailed customer service policy that is written down and becomes clear for every customer to follow and understand
The personal approach and the care
Relevant service knowledge and expertises
A positive and friendly attitude that always puts customers first

Obviously this list of components is endless and as the said they can come into play to a certain degree in any business, however, in my opinion and with respect to the casino, the elements in this list should not be missing from any casino’s customer service policy.

[Maslate]

Well, the gambling industry is a highly competitive one, and at that for a site to stay alive and meet up to market demand and build a big community of players requires a lot of hard work from the site operators, and most importantly the reputation through effective service provision in terms of games and their probably fair system. If a casino has this element with a good reputation their good to go and will make it relevant for a long.

It takes a lot of hard work to make a casino popular. Reputation grows by providing good service to customers. But many times casinos face various types of fake accusations because when a gambler loses his money by gambling, trying different strategies can somehow find a way to get that money back. So in order to run a gambling website, the team has to face various problems and find solutions. The solution to all these problems is that the website stays in order and maintains its own reputation. You can join that website for gambling.

They should be good at handling those matters and being active in answering all the queries, especially the accusations are very important because that will impress the gamblers and they will trust the site. There are some accusations, it could be coming from the real gambler or against your competitor just using a gambler's name, so it should be considered as it's a tough battle since gambling businesses are just so profitable with lots of business players ready to ruin the reputation of their competitors.

[bhooscream]

Have you ever heard about 1xbit? I think 1xbit fulfill your criteria (especially about license) to be trusted sportbook, but what is the fact? They are not trusted at all.

Indeed. A casino that has a license doesnt necessarily mean they're trusted ( just like what you have said about 1xbit). Thus a license should not only the basis to say a sportsbook/casino is trusted.

A license may be one of the good points that a gambling platform should have. remember, this is only one of .....
But, as you all said that it doesn't guarantee a gambling platform is legit, gain great trust and reputation. Commonly, times will tell if the gambling platform is legit or not. Moreover, if there are several cases and the users can prove the evidence strongly that a certain gambling platform has scammed them, this will decrease the reputation. And once the platform cannot solve the accusation with also proves, it will have a bad reputation. This will not be good for the platform. Moreover, if they are exactly scam platforms, leave it.

[Gianluca95]

I guess that a new sportsbook can gain trust in this ways:

1) Support: You should have a live chat active 24/7 where players can reach an operator in seconds. This would be really important because players needs to be in contact with support if there are some issues.

2) Payments: Payments should be really fast. If payment would be really fast, player will have more safe in play with your platform, because he knows that he can receive his money asap.

3) License: A site that doesn't have license, speak for themselves. A minimum of license (the curaçao's one is sufficient) gives to the user the guarantee that site will respect rules.

4) Promotion/advertising: If site can have a good visibility, this would be really important because more visibility means more trust, if the previous 3 point are respected, naturally.

[Fortify]

Hi, so I think I have seen an opportunity to operate a sportsbook in a way that is slightly different and probably more user friendly than how the current ones are operating. I’ve been working in the online gambling industry for 10 years now and I know how a lot about betting markets and how the odds work so I’m not worried about that side of things.

There seems to be a lot of scams out there and I’m looking for insight on how to be trustworthy. Not looking to scam anyone or steal, I just want to run a good, well respected sportsbook. I guess people will say to use kyc or licenses but I’d like to hold off on these. In my experience having licensing and kyc does not necessarily mean that you are a good honest sportsbook. Be interesting to hear thoughts on this as it may sound suspicious?

So I’m looking for thoughts on how to gain trust and reputation, because I know I would have doubts depositing money into a brand new sportsbook that’s just appeared out of thin air.

The deposit and withdraw mechanism is going to be the best way for securing trust in a new site. People put a lot of faith in a company when they deposit money and gambling can involve a very emotional process, so being sure that you're able to pull money back out without any obstacles is key. The next is probably offering a wide range of odds and reliable payouts when winnings are due, people don't like waiting around for things when the result has happened. Just knowing that the odds on offer align largely with others in the market is a good indicator of longevity, if a sportbook is regularly mispricing to their disadvantage then it could be leaking a lot of money. Essentially a lot of little indicators can build up a picture of whether a company will be somewhat consistent and worthy of a bet.

[popeye95]

I guess that a new sportsbook can gain trust in this ways:

1) Support: You should have a live chat active 24/7 where players can reach an operator in seconds. This would be really important because players needs to be in contact with support if there are some issues.

2) Payments: Payments should be really fast. If payment would be really fast, player will have more safe in play with your platform, because he knows that he can receive his money asap.

3) License: A site that doesn't have license, speak for themselves. A minimum of license (the curaçao's one is sufficient) gives to the user the guarantee that site will respect rules.

4) Promotion/advertising: If site can have a good visibility, this would be really important because more visibility means more trust, if the previous 3 point are respected, naturally.

From your list, I can see License + Promotion/advertising is a must have for a new sportsbook complete against other well-established sportsbooks. Support and payments are more cherry on the top, you can slowly upscale those when more users join the house. Promotion/advertising would need a lot of money to get enough brand recognition and require an extensive study on what kind of target audience your sportsbook needs.

In the end, take a huge amount of effort/money/time to establish a new sportsbook and earn the trust of gamblers in the already oversaturated market. Unless you know what kind of misses those well-established sportsbooks don't have, gives your sportsbook an edge.

[Ebede]

Well, the gambling industry is a highly competitive one, and at that for a site to stay alive and meet up to market demand and build a big community of players requires a lot of hard work from the site operators, and most importantly the reputation through effective service provision in terms of games and their probably fair system. If a casino has this element with a good reputation their good to go and will make it relevant for a long.

Gambling site now is like football club that were competition and challenges has taken over due to the money that involves to them, i will for each of them to keep their reputation building they will be focused on a particular game but some of them in one site have poker game, casino game and all the rest of games in one site no one will focus for one particular game and that's why they are having competition

[Desmong]

Everyone wants to gain trust even when we know that gaining a trust do take years and lots of good works and results from users. As a gambling platform, to gain trust should not be a hard thing because once a gambling platform is reliable and trustworthy with good games and fast transactions, users will always depend on it and will want there friends to give such platform a try.

[LUCKMCFLY]

Trust isn't built in a day or two. It's a matter of time. Many casinos think they will launch and get reputation but to be honest, it’s a lengthy process. Personally, I wouldn’t trust a brand new casino with more than $20-$50.
To build the trust, you have to get engaged with the community, hear them, solve issues quickly. State everything clearly on the ToS page and act on that only. I have seen many casinos here who always make the rule for their advantage only.
Also, you can run some promo here to get engaged with the community directly.

True, doesn't matter the effort he does on short run to show his website is a good option for gamblers. The inexorable fact is that only time will tell if his sportsbook is legit and trustworthy. The longer he keeps his services active and operating, the more are his chances of increasing his customers base in daily basis, as his reputation as well. It's a job of patience, effort, investment (because promotions can be costly for the house at the beginning) and sacrifice. But after few years some nice results should be achieved. That is the period of time needed until gamblers become confident in depositing larger sums of money on the website, while placing more bets and spending more time there.

Well, they are right about that, a reputation cannot be forged in the short term, in the long term it is the best, however many people always pay attention to the first impression that the sites give, in my personal opinion it is that they always have to have the same face the sites, both for short or long term, the contests that they can organize and Paying the players on time is something that is highly valued, also the fact of knowing that there are many sites is synonymous with a lot of competition in common, obviously the players They are going to look for the ones that have the most contests in the short and long term, it is something that will always be present, but I think that what matters most is that the casino fulfills everything they promise.

[Flexystar]

There is no big deal in gaining trust as long as your sportsbook remains honest with their users. It’s simple trust formula, you give us trusted ecosystem we play and enjoy. Considering other factors, you should have amazing staff support, huge publicity and social network presence which can create enthusiasm between the players and then mouth to mouth publicity also starts. That’s slow and steady process but I have already seen small casinos becoming the mega rollers around the forum. Go for it with proper roadmap and keep entertained audience to gain the trust.

[Maslate]

There is no big deal in gaining trust as long as your sportsbook remains honest with their users. It’s simple trust formula, you give us trusted ecosystem we play and enjoy. Considering other factors, you should have amazing staff support, huge publicity and social network presence which can create enthusiasm between the players and then mouth to mouth publicity also starts. That’s slow and steady process but I have already seen small casinos becoming the mega rollers around the forum. Go for it with proper roadmap and keep entertained audience to gain the trust.

It's a big deal for me, even if a gambling site claimed that they are honest but without the feedback of the people I would still hesitate to gamble on a certain site. The thing is, they build their reputation so they'll become popular as that's the best recipe in order for them to be successful.