How can a new sportsbook gain trust?

[TimeTeller]

So I’m looking for thoughts on how to gain trust and reputation, because I know I would have doubts depositing money into a brand new sportsbook that’s just appeared out of thin air.

If it is a new sportsbook, it will be quite hard to gain the trust and reputation. It needs a time, commonly after running the sportsbooks for several months, more users using the platforms and also giving the best services for them, including the live supports. The most interesting thing is that the sportsbook should keep all promises and service well.

However, at first, if the sportsbook wants to gain the trust and reputation faster, they can do some promotions and cooperation with popular parties. Like here in this forum, commonly the new sportsbook that run a signature campaign will have or get more trust moreover if they use the popular and reputable Bounty Manager. However although it is so, hey must also offer their best services and never lose trust from the users.

If the team has no budget for promotion like signature campaign, they can always earn their reputation by responding to their players in prompt manner.
However, this indeed take time because if you are a new casino, people will always be hesitant to deposit their money.
This is why some new casinos will offer like free bet, or faucet or other activities that will attract bettors to check out their site.
If the casino will maintain their image to have no existing problems, I believe, in time, bettors will have confidence on depositing them.

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[Zackgeno96]

It is important to communicate on the forum, and to ensure that players do not receive any complaints. But we always keep complaints at certain gambling sites, you can't do much about that. It's actually about how you deal with the complaints, there are many review sites, but they are not all equally reliable of course. There is a lot of difference. You can also see how active a bookmaker is on a forum and how they deal with complaints.

[Shamm]

It is important to communicate on the forum and to ensure that players do not receive any complaints. But we always keep complaints at certain gambling sites, you can't do much about that. It's actually about how you deal with the complaints, there are many review sites, but they are not all equally reliable of course. There is a lot of difference. You can also see how active a bookmaker is on a forum and how they deal with complaints.

We all know that building trust is very hard and it will gain in months or years of service it depends on how the site handles their customer but the best is that if they do their best and handle their customers in a good way and there's no compliment then for sure the feedback of the gamblers make them trusted and reputable.
And also the promotion in different ways is make the sportsbook trusted faster.

[DoublerHunter]

It is important to communicate on the forum and to ensure that players do not receive any complaints. But we always keep complaints at certain gambling sites, you can't do much about that. It's actually about how you deal with the complaints, there are many review sites, but they are not all equally reliable of course. There is a lot of difference. You can also see how active a bookmaker is on a forum and how they deal with complaints.

We all know that building trust is very hard and it will gain in months or years of service it depends on how the site handles their customer but the best is that if they do their best and handle their customers in a good way and there's no compliment then for sure the feedback of the gamblers make them trusted and reputable.
And also the promotion in different ways is make the sportsbook trusted faster.

^ They will have a lot of promotions in a community like this on Bitcointalk.
Gaining trust is not that simple, you need to spend a lot of time, money, and effort just they will trust your company and it should be there is no foul play that considering a shady move. It usually takes months before the community trust your casino and there are not even single reports of the scam, or unpaid withdrawals and sudden loss of remaining balance. These are very common scenarios that we probably face if we are in a scam casino.

[Ulven]

So I’m looking for thoughts on how to gain trust and reputation, because I know I would have doubts depositing money into a brand new sportsbook that’s just appeared out of thin air.

 The most important thing to do is to run some promos so that people know about your site and have interest in checking it out.These promotions should be as beneficial to you as possible, and can include free bets, free spins, etc.You will also need an ANN thread where you discuss different topics with the community.This can be a very valuable tool in building trust between you and your customers because they will be able to get in touch with you directly through this forum!!

[jossiel]

That will come naturally if you have the intention to give the best of your sportsbook. That's why known bookies today are reputable and trusted because they have no ill intentions to their customers.

Yes that is the best way to gain trust and that is a natural way, focus on your business , bring great support and make players/costumers satisfy .

That's how a business should go if they want to gain the trust of the people and their customer.

They just want to provide the best experience and customer service for all of their customers. And trust will come naturally from those customers have experienced how you are.

Costumer service is the best reason why people will love the site , and also the withdrawal must be always on the move , small or big amount and prevent putting questions not unless they are truly cheating the site.

Yes, answering questions most times and helping their customers with their concerns is what's going to make a customer stay at a casino.

That's how to take care not just for the business but also with their players, taking care of their players is about taking care of their business.

[Maus0728]

Hi, so I think I have seen an opportunity to operate a sportsbook in a way that is slightly different and probably more user friendly than how the current ones are operating. I’ve been working in the online gambling industry for 10 years now and I know how a lot about betting markets and how the odds work so I’m not worried about that side of things.

There seems to be a lot of scams out there and I’m looking for insight on how to be trustworthy. Not looking to scam anyone or steal, I just want to run a good, well respected sportsbook. I guess people will say to use kyc or licenses but I’d like to hold off on these. In my experience having licensing and kyc does not necessarily mean that you are a good honest sportsbook. Be interesting to hear thoughts on this as it may sound suspicious?

So I’m looking for thoughts on how to gain trust and reputation, because I know I would have doubts depositing money into a brand new sportsbook that’s just appeared out of thin air.

Based on my experience with tons of gambling platforms I've encountered, a trustworthy website should also be a customer-first website, where their support is helpful whilst their management are also hands-on to the tickets and queries made to their platform. When a website is dedicated on resolving each and every issues and also improving from those, then I'm assure it takes a great dedication as well to put their feedbacks to an utmost priority of the progress of the casino/sportsbook. Open-source is also a huge factor affecting trust.

[Oilacris]

So I’m looking for thoughts on how to gain trust and reputation, because I know I would have doubts depositing money into a brand new sportsbook that’s just appeared out of thin air.

 The most important thing to do is to run some promos so that people know about your site and have interest in checking it out.These promotions should be as beneficial to you as possible, and can include free bets, free spins, etc.You will also need an ANN thread where you discuss different topics with the community.This can be a very valuable tool in building trust between you and your customers because they will be able to get in touch with you directly through this forum!!

Not all would really be hooked up easily with promotions specially to those old time players in the market.Yes, they might hook up new or noobs but wont really be completely able to hook up everyone.

If they do have some decent prize pools or rewards then it could possibly get some attention but in most cases where people do really look always after on the games offered
or in overall site performance and smoothness in between transactions which would really make players stick.

[BitcoinAccepted]

So I’m looking for thoughts on how to gain trust and reputation, because I know I would have doubts depositing money into a brand new sportsbook that’s just appeared out of thin air.

If you are interested with new gambling site and you are curious about it, it is not bad to try it with small amount and try to win big and withdraw it usually scam sites don't pay and or make excuses if a user with small balance managed to win big amount.

[VanityWallets2015]

Constantly getting in touch with the forum, constant promotions and good marketing. Through that people will gain trust with the gambling site but of course it depends on how are they going to handle all the players and not only the players with big deposit or VIP they should have fair treatment to all their players and the players will give their trust to the gambling site.

[iv4n]

Getting trust is hard but once you do just simply stick into giving good experience in the community then you do have chance on getting that consideration.

It's not hard if you are working for it, and that is simply by running a good business as over time, your business will be known and that's when you are getting the trust because you earned it by the period of operating your sportsbook.

I agree with Maslate, it's not hard when you are working for it, and you are doing it in the right and honest way! It's a recipe for success for all casinos and other services if they wish to last they need to have satisfied customers and they can do that only by playing fair and honest, it's how they gain trust!

Are you Still Supporting And Playing On Newly Launch Casinos: https://bitcointalk.org/index.php?topic=5394903.0

I guess we all saw this topic! People have some aversion to new casinos and sportsbooks, probably with a right, but they need to start somehow, and we need to be careful when trying them!

[Bitinity]

So I’m looking for thoughts on how to gain trust and reputation, because I know I would have doubts depositing money into a brand new sportsbook that’s just appeared out of thin air.

If you are interested with new gambling site and you are curious about it, it is not bad to try it with small amount and try to win big and withdraw it usually scam sites don't pay and or make excuses if a user with small balance managed to win big amount.

Trying to win big with small deposit and try to withdraw in a new site? I would not even recommend it to others, if you wanna try to win big or you know how to do it, better to play in reputable sites. Trying to win big just to know a new site is scam or not is just dumb imho. Anyway, the main idea of this thread is not about how to check a new site worth to play or not but it is about how to be reputable site because the OP has a plan to run a sportsbook.

[Tellek Garing]

Hi, so I think I have seen an opportunity to operate a sportsbook in a way that is slightly different and probably more user friendly than how the current ones are operating. I’ve been working in the online gambling industry for 10 years now and I know how a lot about betting markets and how the odds work so I’m not worried about that side of things.

There seems to be a lot of scams out there and I’m looking for insight on how to be trustworthy. Not looking to scam anyone or steal, I just want to run a good, well respected sportsbook. I guess people will say to use kyc or licenses but I’d like to hold off on these. In my experience having licensing and kyc does not necessarily mean that you are a good honest sportsbook. Be interesting to hear thoughts on this as it may sound suspicious?

So I’m looking for thoughts on how to gain trust and reputation, because I know I would have doubts depositing money into a brand new sportsbook that’s just appeared out of thin air.

If I get you correctly you are a new sportsbook professional and want to build your own site to operate in the most probably fair manner and give users better services.

I have a few questions, what are the operative guidelines that you design and can we see the demo version of your platform to be able to ascertain if your features are better than the one reputable sportsbook have

[dothebeats]

It is important to communicate on the forum, and to ensure that players do not receive any complaints. But we always keep complaints at certain gambling sites, you can't do much about that. It's actually about how you deal with the complaints, there are many review sites, but they are not all equally reliable of course. There is a lot of difference. You can also see how active a bookmaker is on a forum and how they deal with complaints.

This falls on to customer engagement. If the platform has an active team for customer engagement, all questions will be easily answered, and suspicions regarding the platform will be easily quashed if the answers provided are well within the established terms the casino has set for its platform. Complaints and questions are normal for any kind of platform, be it for a service or for entertainment, and it is up to the operators to entertain those complaints and questions professionally and deliver responses that answers the questions of people who asked them.

[btc78]

So I’m looking for thoughts on how to gain trust and reputation, because I know I would have doubts depositing money into a brand new sportsbook that’s just appeared out of thin air.

If you are interested with new gambling site and you are curious about it, it is not bad to try it with small amount and try to win big and withdraw it usually scam sites don't pay and or make excuses if a user with small balance managed to win big amount.

Yeah using small funds for start up is best  to try the gambling site and this is how we can analyze if the sportsbook is reasonable to play or not, though sometimes there are site that will let you deposit and withdraw your winnings when it is smaller amount but once the involve funds is higher? then things will change and they will require you KYC and other stuffs and in the end? will close and ban your account .

[wiss19]

I like that you think things first before you jump in because many gambling sites have failed and lose money because they don't expect what is coming or they simply don't have a well detailed plan if how can they handle things that will come to their way. You can look on the history of successful gambling sites on the forum. You can learn from there if what they have done before they became successful.

I think the first thing is to build a good casino, good casino means the graphics are good, the costumer support is responsive, the withdrawals and deposits are instant and so on. You must stick on this and most importantly is be fair and don't scam your players.

[ufaiz50]

I think that all has been already stated by the other users here. And I would agree with each and everyone of them, from the quality operation, site functionality, honesty and not being drove by greed. Above all, I would emphasize that hearing out your customers, and actually listening and applying their suggestions could also enable you to go a long way.

[acroman08]

It's not part of what he covered for the last ten years

yeah, that might be true, but being in the industry for a decade you'd assume he has an idea of how to run a gambling site. anyway, if the OP has no idea how to gain trust for his gambling site it would be best for him to hire an expert.

As per a saying trust is given not gained/earned and there is always a process on how people will trust you.

you've got it mixed up, it is the other way around, Trust is gained/earned not given. it doesn't really make sense if trust is just given and not earned.

[Wiwo]

The fastest way to get a reputation is by building it and in doing that once a person gives you their trust you must try as much as possible to get them to have confidence in your services, and gambling site have a higher work to do when it comes to reputation since you have other casinos to compete with so you must operate in a way that makes impossible for your customers to have better services outside your casino. It's good that you mention that you have been around for a while which makes it easier for you to know how to relate with the community.

[Haunebu]

I agree with your opinion about KYC not necessarily meaning that the sportsbook in question is a legit one. Basically, I advise focusing on delivering stellar promotions, well designed site with top notch performance, low fees and something unique.

You could learn from sites like Sportsbet and Fairlay where you don't need to submit KYC and are crypto friendly betting sites.