PalamarNadia (OP)
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Activity: 18
Merit: 0
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June 01, 2022, 02:09:53 PM
Last edit: June 04, 2022, 02:03:03 PM by PalamarNadia |
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Hello everyone, I'm sorry if I write with errors, I do the translation through a translator because English is not my native language. I registered on this site about 2 weeks ago to bet on Rolland Garros, baseball and basketball. Passed 2 levels of verification on the site. Since May 21, she has made deposits of more than $100,000. Here are some of my additions: 1. https://etherscan.io/tx/0xc63728abc2e4e67654a181cc620fe1f9506b25b8365e928b04a461011c8ec7b52. https://etherscan.io/tx/0x1314e03025d3b9046b4623b276baf5dd2f8b42fc0a857a77a329e3bd556925243. https://etherscan.io/tx/0x944ebe77e3a5310edfdbcd7017ffdfda6cb581f03fe7c6f93bba98d937eeab9cI made withdrawals for about a total of about 80 thousand dollars, mainly due to winnings in the slot machine. I was also assigned the status of VIP platinum 3. After that, they made me the maximum bet on sports top events is very small and I wanted to withdraw my remaining 40 thousand dollars, but I was not allowed to do this. I contacted the chat and they told me that I need to write to them by mail, so I did. I waited for an answer by mail for exactly 5 days and they told me that I needed to send a selfie with a sheet of today's date and with a passport in my hand. I sent them everything they need. After waiting 3 more days, I received the following response: Hello, You have been banned on all of your accounts as you have been found guilty of breaching our terms of service (creating multiple accounts) as stated under item number 11. Prohibited Uses - Personal Use. Please see https://stake.com/policies/terms for further reference. Regards, Stake I have no idea what multi-accounts they are talking about, and why was it necessary to ask me for my selfie if they are not going to pay anyway? My account is currently in the "withdrawal stage". But any conclusions are prohibited. I wrote to them in the chat, they also answered me that I need to write to them by mail. But the mail has been ignoring me for the 4th day. Please tell me who has come across this site and such an attitude towards customers? where should i file a complaint against them? I tried to write to Curacao, and I'm waiting for a response from them. I am also attaching some of my sports bets in case they suddenly want to accuse me of fictitious matches, as well as other participants in this forum. All bets were on top events. 1. https://stake.com/sports/home?iid=sport%3A33689466&modal=bet2. https://stake.com/sports/home?iid=sport%3A33712166&modal=bet3. https://stake.com/sports/home?iid=sport%3A33709748&modal=bet4. https://stake.com/sports/home?iid=sport%3A33652169&modal=bet5. https://stake.com/sports/home?iid=sport%3A33713208&modal=bet6. https://stake.com/sports/home?iid=sport%3A33708570&modal=bet7. https://stake.com/sports/home?iid=sport%3A33802000&modal=bet |
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mindrust
Legendary
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Activity: 3430
Merit: 2521
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June 01, 2022, 02:16:26 PM |
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Stake.com is a solid casino. I am sure there is a misunderstanding or something. Or maybe you indeed breached their terms of services. Let’s wait for their response. They are very active in the forum. I am yet to see an unhappy stake.com customer. I think you are not going to be an exception.
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edgycorner
Sr. Member
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Activity: 1064
Merit: 382
Hurrah for Karamazov!
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June 01, 2022, 03:38:17 PM |
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I would suggest archiving( www.archive.is) your bets and posting a screenshot of their E-mail response as well. Does your ISP provide you with a dynamic IP? it's possible some other user shared your IP address and now they are using it as an excuse to hold your pay. Gather your evidence, and post it at r/sportsbook as well. r/sportsbook is a community of hardcore sports bettors, many are whales just like you. I will help your reddit post get some visibility there. If they stick with their decision after a week, contact their gambling license provider in Curaçao. Can you login right now? or not? |
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acroman08
Legendary
 Online
Activity: 2506
Merit: 1111
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June 01, 2022, 03:45:00 PM |
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"withdrawal stage"? does that mean you can only withdraw from your account? if that is the case why won't they allow you to withdraw the 40K? did they say that the fund is confiscated? or they are the ones who will manually send you the funds? you should try contacting their forum representative here Stunna and Symphonized or try posting on their thread for more exposure. |
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PalamarNadia (OP)
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Activity: 18
Merit: 0
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June 01, 2022, 03:59:57 PM |
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I would suggest archiving( www.archive.is) your bets and posting a screenshot of their E-mail response as well. Does your ISP provide you with a dynamic IP? it's possible some other user shared your IP address and now they are using it as an excuse to hold your pay. Gather your evidence, and post it at r/sportsbook as well. r/sportsbook is a community of hardcore sports bettors, many are whales just like you. I will help your reddit post get some visibility there. If they stick with their decision after a week, contact their gambling license provider in Curaçao. Can you login right now? or not? I can be on my account, but I did not log out of it, because I am afraid that later I will not be able to log into it again. Thank you very much, I made all the archives of my bets and also requested the statistics of my account, if they don’t answer me in the near future, I will do as you advised. No one uses my IP address except me, the account belongs only to me and only I made the bet. |
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edgycorner
Sr. Member
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Activity: 1064
Merit: 382
Hurrah for Karamazov!
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June 01, 2022, 04:06:24 PM |
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I would suggest archiving( www.archive.is) your bets and posting a screenshot of their E-mail response as well. Does your ISP provide you with a dynamic IP? it's possible some other user shared your IP address and now they are using it as an excuse to hold your pay. Gather your evidence, and post it at r/sportsbook as well. r/sportsbook is a community of hardcore sports bettors, many are whales just like you. I will help your reddit post get some visibility there. If they stick with their decision after a week, contact their gambling license provider in Curaçao. Can you login right now? or not? I can be on my account, but I did not log out of it, because I am afraid that later I will not be able to log into it again. Thank you very much, I made all the archives of my bets and also requested the statistics of my account, if they don’t answer me in the near future, I will do as you advised. No one uses my IP address except me, the account belongs only to me and only I made the bet. Yes, statistics will help. Since they deliver statistics via E-mail, it will be good evidence proving your account's existence, ownership, and bets. As other users have suggested, post a link to this thread at https://bitcointalk.org/index.php?topic=2072589Stunna is a well-respected member of this forum, and if your case is honest then I am confident that he will get it resolved. |
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PalamarNadia (OP)
Newbie
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Activity: 18
Merit: 0
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June 01, 2022, 04:11:04 PM |
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"withdrawal stage"? does that mean you can only withdraw from your account? if that is the case why won't they allow you to withdraw the 40K? did they say that the fund is confiscated? or they are the ones who will manually send you the funds? you should try contacting their forum representative here Stunna and Symphonized or try posting on their thread for more exposure. Yes, when I log into my account, I get the following message: Sorry, your account is on the withdrawal only protocol. Please do not refuse the help of the support service for protection. When I contact the chat, they send me to their mail, on which they do not answer me. Their last message from the mail, after I sent them my photos, was as follows: hello, You have been banned on all of your accounts as you have been found guilty of breaching our terms of service (creating multiple accounts) as stated under item number 11. Prohibited Uses - Personal Use. Please see https://stake.com/policies/terms for further reference. Regards, Stake I don't understand what to do |
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edgycorner
Sr. Member
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Activity: 1064
Merit: 382
Hurrah for Karamazov!
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June 01, 2022, 04:43:01 PM |
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I talked to OP over telegram;
1.) They do not reside in a prohibited jurisdiction
2.) They do use a VPN, but it shouldn't be a problem since it wasn't used to circumvent jurisdiction restriction(as the last few lines of clause 11 states)
3.) They did ask live chat whether using a VPN will be a problem, and they said no.
4.) They are ready to provide any further verification, from submitting additional documents to recording a video. They are ready to do it.
For now I fail to see a valid reason to halt their withdrawal.
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Saint-loup
Legendary
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Activity: 2786
Merit: 2427
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June 01, 2022, 05:16:35 PM |
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I talked to OP over telegram;
1.) They do not reside in a prohibited jurisdiction
2.) They do use a VPN, but it shouldn't be a problem since it wasn't used to circumvent jurisdiction restriction(as the last few lines of clause 11 states)
3.) They did ask live chat whether using a VPN will be a problem, and they said no.
4.) They are ready to provide any further verification, from submitting additional documents to recording a video. They are ready to do it.
For now I fail to see a valid reason to halt their withdrawal.
With such high stakes, bonuses and promotions are not cheated by doing a multi-account, they are too small in comparison to the amounts wagered. But contests could be cheated by such accounts. Then I think prizes paid could be kept by Stake during their investigations, but there is no reason to keep all his funds. And to take days to reply him. |
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aew
Jr. Member
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Activity: 141
Merit: 7
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June 02, 2022, 04:11:52 AM |
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Since withdrawal only mode can you try to withdraw? Also I recommend https://bc.game they don't require documents also never heard they didn't pay. What odds provider bc use ? |
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robelneo
Legendary
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Activity: 3416
Merit: 1225
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June 02, 2022, 12:20:48 PM |
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I talked to OP over telegram;
1.) They do not reside in a prohibited jurisdiction
2.) They do use a VPN, but it shouldn't be a problem since it wasn't used to circumvent jurisdiction restriction(as the last few lines of clause 11 states)
3.) They did ask live chat whether using a VPN will be a problem, and they said no.
4.) They are ready to provide any further verification, from submitting additional documents to recording a video. They are ready to do it.
For now I fail to see a valid reason to halt their withdrawal.
You failed to see a valid reason without Stake addressing first the issue?, its OP side of the story, let us read first Stake's side of the story, before making a conclusion, Stake has an allegation of cheating and breaching their TOS and OP willing to defend let them discuss it here without taking a side. |
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edgycorner
Sr. Member
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Activity: 1064
Merit: 382
Hurrah for Karamazov!
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June 02, 2022, 01:31:28 PM |
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I talked to OP over telegram;
1.) They do not reside in a prohibited jurisdiction
2.) They do use a VPN, but it shouldn't be a problem since it wasn't used to circumvent jurisdiction restriction(as the last few lines of clause 11 states)
3.) They did ask live chat whether using a VPN will be a problem, and they said no.
4.) They are ready to provide any further verification, from submitting additional documents to recording a video. They are ready to do it.
For now I fail to see a valid reason to halt their withdrawal.
You failed to see a valid reason without Stake addressing first the issue?, its OP side of the story, let us read first Stake's side of the story, before making a conclusion, Stake has an allegation of cheating and breaching their TOS and OP willing to defend let them discuss it here without taking a side. Stake has already given their reason, breach of clause 11. Read the thread and post before replying. |
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PalamarNadia (OP)
Newbie
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Activity: 18
Merit: 0
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June 03, 2022, 03:10:40 PM |
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Another 2 days have passed, but the situation has not changed, Stake.com also ignores all my messages, does not withdraw money and does not answer my letters
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edgycorner
Sr. Member
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Activity: 1064
Merit: 382
Hurrah for Karamazov!
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June 03, 2022, 09:18:45 PM |
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Another 2 days have passed, but the situation has not changed, Stake.com also ignores all my messages, does not withdraw money and does not answer my letters
It's strange that no one else has shown any interest in this thread. Could you post screenshots of all the conversations you had with them? Make sure to censor your personal details, but keep the username. It will strengthen your allegation and maybe then it will garner interest of other members. |
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aioc
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June 03, 2022, 10:36:24 PM |
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Another 2 days have passed, but the situation has not changed, Stake.com also ignores all my messages, does not withdraw money and does not answer my letters
Have you included this thread in your communication, if not yet you should for them to become aware of the issue if they are aware they will send a representative and they will announce an investigation, this is not good and a big concern for OP this is such a big amount, I hope you can have a fair decision on this issue. |
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PalamarNadia (OP)
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Activity: 18
Merit: 0
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June 03, 2022, 11:33:01 PM |
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edgycorner
Sr. Member
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Activity: 1064
Merit: 382
Hurrah for Karamazov!
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June 04, 2022, 12:37:45 AM
Last edit: June 04, 2022, 01:24:59 AM by edgycorner |
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A couple of conversations with live chat are in Russian, so I asked OP to provide me with their text. So that I can translate it and post it here Translation of live chats: https://pastebin.com/qXeG8M1VLive chat wasn't of much help, they would ask OP to contact accounts@stake.com ad infinitum And so they did. : https://i.imgur.com/re2mpz2.pngPlease note that OP's account was already verified till Level 2 before the suspension and they did make multiple withdrawals without any problem https://i.imgur.com/JrZC8ok.png OP provided them with the requested documents within the time limit. It took Stake 5 days to respond: https://i.imgur.com/SrtZQQv.pngEven though it says "Withdraw only mode" https://i.imgur.com/UpBlDJh.png , they are unable to make any: https://i.imgur.com/X787Qo2.pngMy conclusion: ->OP has clearly proved their identity, and are ready to provide further verification(if asked for). ->They made a deposit from Binance(check original post for the transactions). ->They did use VPN. But it shouldn't be a problem, and many stake users do use it: https://stakecommunity.com/topic/36688-does-stake-allow-access-through-vpn/https://stakecommunity.com/topic/28281-what-will-happen-if-someone-plays-at-a-gambling-site-using-vpn/->OP is from a war-torn country(your first guess will be correct; Additional hint: it starts with U), and 40k USD isn't a small amount for anyone residing there. A spilled wine would stain the forehead of any man or woman there(I will be very happy if you get the reference), given how the conditions are. ->Stake is using the most absurd clause of their Terms to deny OP their 40k USD. What's stopping them from using it on anybody? and why even ask for further verification ( https://i.imgur.com/re2mpz2.png) if you have no intention of paying. ->If OP was using multiple accounts then how come they had no problems with their small withdrawals, but only WHEN they tried a big withdrawal constituting their entire profit(check statistics: https://i.imgur.com/mzMsx75.png) This reeks. And I hope someone other than me will understand OP's position. I had my own troubles with stake in the past, and they got resolved when Stunna got involved. I hope Stunna won't ignore this case. I have messaged them as well. I can see books(eg:1xbit) getting what they deserve, I hope Stake won't get preferential treatment just because they are big and got Drake? And can stream more slots to kids on twitch? And ban users from war-torn countries from withdrawing their profits? Please. |
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aew
Jr. Member
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Activity: 141
Merit: 7
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June 04, 2022, 02:56:07 AM |
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A couple of conversations with live chat are in Russian, so I asked OP to provide me with their text. So that I can translate it and post it here Translation of live chats: https://pastebin.com/qXeG8M1VLive chat wasn't of much help, they would ask OP to contact accounts@stake.com ad infinitum And so they did. : https://i.imgur.com/re2mpz2.pngPlease note that OP's account was already verified till Level 2 before the suspension and they did make multiple withdrawals without any problem https://i.imgur.com/JrZC8ok.png OP provided them with the requested documents within the time limit. It took Stake 5 days to respond: https://i.imgur.com/SrtZQQv.pngEven though it says "Withdraw only mode" https://i.imgur.com/UpBlDJh.png , they are unable to make any: https://i.imgur.com/X787Qo2.pngMy conclusion: ->OP has clearly proved their identity, and are ready to provide further verification(if asked for). ->They made a deposit from Binance(check original post for the transactions). ->They did use VPN. But it shouldn't be a problem, and many stake users do use it: https://stakecommunity.com/topic/36688-does-stake-allow-access-through-vpn/https://stakecommunity.com/topic/28281-what-will-happen-if-someone-plays-at-a-gambling-site-using-vpn/->OP is from a war-torn country(your first guess will be correct; Additional hint: it starts with U), and 40k USD isn't a small amount for anyone residing there. A spilled wine would stain the forehead of any man or woman there(I will be very happy if you get the reference), given how the conditions are. ->Stake is using the most absurd clause of their Terms to deny OP their 40k USD. What's stopping them from using it on anybody? and why even ask for further verification ( https://i.imgur.com/re2mpz2.png) if you have no intention of paying. ->If OP was using multiple accounts then how come they had no problems with their small withdrawals, but only WHEN they tried a big withdrawal constituting their entire profit(check statistics: https://i.imgur.com/mzMsx75.png) This reeks. And I hope someone other than me will understand OP's position. I had my own troubles with stake in the past, and they got resolved when Stunna got involved. I hope Stunna won't ignore this case. I have messaged them as well. I can see books(eg:1xbit) getting what they deserve, I hope Stake won't get preferential treatment just because they are big and got Drake? And can stream more slots to kids on twitch? And ban users from war-torn countries from withdrawing their profits? Please.Thank you for the effort. Many signature compaign users will come to say stake is big blabbla I see a lot of scam accusations against Stake last few months Hope everyone to becareful. |
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TwitchySeal
Legendary
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Merit: 2085
Join the world-leading crypto sportsbook NOW!
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June 04, 2022, 06:51:33 AM |
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Hello everyone, I'm sorry if I write with errors, I do the translation through a translator because English is not my native language. I registered on this site about 2 weeks ago to bet on Rolland Garros, baseball and basketball. Passed 2 levels of verification on the site. Since May 21, she has made deposits of more than $100,000. Here are some of my additions: 1. https://etherscan.io/tx/0xc63728abc2e4e67654a181cc620fe1f9506b25b8365e928b04a461011c8ec7b52. https://etherscan.io/tx/0x1314e03025d3b9046b4623b276baf5dd2f8b42fc0a857a77a329e3bd556925243. https://etherscan.io/tx/0x944ebe77e3a5310edfdbcd7017ffdfda6cb581f03fe7c6f93bba98d937eeab9cI also played casinos and slot machines at a rate of $20-100 per spin. I made withdrawals for about a total of about 80 thousand dollars, mainly due to winnings in the slot machine. I was also assigned the status of VIP platinum 3. After that, they made me the maximum bet on sports top events is very small and I wanted to withdraw my remaining 40 thousand dollars, but I was not allowed to do this. I contacted the chat and they told me that I need to write to them by mail, so I did. I waited for an answer by mail for exactly 5 days and they told me that I needed to send a selfie with a sheet of today's date and with a passport in my hand. I sent them everything they need. After waiting 3 more days, I received the following response: Hello, You have been banned on all of your accounts as you have been found guilty of breaching our terms of service (creating multiple accounts) as stated under item number 11. Prohibited Uses - Personal Use. Please see https://stake.com/policies/terms for further reference. Regards, Stake I have no idea what multi-accounts they are talking about, and why was it necessary to ask me for my selfie if they are not going to pay anyway? My account is currently in the "withdrawal stage". But any conclusions are prohibited. I wrote to them in the chat, they also answered me that I need to write to them by mail. But the mail has been ignoring me for the 4th day. Please tell me who has come across this site and such an attitude towards customers? where should i file a complaint against them? I tried to write to Curacao, and I'm waiting for a response from them. I am also attaching some of my sports bets in case they suddenly want to accuse me of fictitious matches, as well as other participants in this forum. All bets were on top events. 1. https://stake.com/sports/home?iid=sport%3A33689466&modal=bet2. https://stake.com/sports/home?iid=sport%3A33712166&modal=bet3. https://stake.com/sports/home?iid=sport%3A33709748&modal=bet4. https://stake.com/sports/home?iid=sport%3A33652169&modal=bet5. https://stake.com/sports/home?iid=sport%3A33713208&modal=bet6. https://stake.com/sports/home?iid=sport%3A33708570&modal=bet7. https://stake.com/sports/home?iid=sport%3A33802000&modal=betThis post reminds me of the guy that figured out some hack on gameart/isoftbet slots a while ago. mainly due to winnings in the slot machine What were your biggest wins, and on which games? |
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edgycorner
Sr. Member
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Activity: 1064
Merit: 382
Hurrah for Karamazov!
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June 04, 2022, 07:06:49 AM
Last edit: June 04, 2022, 07:54:43 AM by edgycorner |
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This post reminds me of the guy that figured out some hack on gameart/isoftbet slots a while ago. mainly due to winnings in the slot machine What were your biggest wins, and on which games? According to Stake OP had multiple accounts. Check their Email response and my summary about it. It isn't due to match fixing or rigging. From what I have seen from past cases. Stake is usually descriptive with such cases and leave nothing for interpretation(I checked previous allegations upon stake on this forum). This one stands out as a genuine case and seems very 1xBet'esque.
Thank you for the effort.
Many signature compaign users will come to say stake is big blabbla
I see a lot of scam accusations against Stake last few months
Hope everyone to becareful.
Maybe stake has joined the likes of 1xbet, casumo and other scammy fiat books. I hope not. This is what I mean by 1xbet'esque : https://youtu.be/ABj7peI_R2M |
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