My Recent Experience at a Land-Based Casino

[Naficopa]

The question would be much better if it was what if you were the owner of the casino and not the manager. The manager is an employee in all cases and can deal emotionally with the subject and agree to deal with the situation as a special case, and if I were the manager, I would prevent that man from entering if his condition worsened. At least I don't like him to get worse in front of me and to go somewhere else to destroy himself.
But if she is the owner of the casino, I certainly do not invest my money to take into account people's psychological and financial conditions. This is not my duty anyway. Everyone is welcome, and I have no interest in their situation and I do not want to know anything about them, and one of the terms of the assignment is to cancel all feelings with clients during work. Whoever wants to advise his relatives, let him do so outside working hours. Imagine you own a bar and every good customer gets drunk every night in your bar. You advise him to stop drinking alcohol because it is not good for his health. This would be the most failed investment ever.

The answer for the question varies - if the person only cares about money - then surely - the staff will be fired
But if the casino would care for people as well - they would consider the situation as well. But gambling is a merciless game. You don't care for people. You only care for money.

[len01]

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

if i were the manager of the casino i would prefer to forbid the gambler from visiting the casino as long as the gambler's wife is recovering from her postpartum injuries.
the casino worker was not wrong, he did a good thing reminding the gambler to spend more time on his wife who had just given birth to his child instead of having to spend a lot of money and time in the casino.
because i am also a gambler but i will put more importance on my family when my family need me and forget about gambling for a while.
being a gambling addict is okay but you also have to remember the responsibilities in the household when you are married.

[Fredomago]

It's not good that the employee (Gambler's nephew) shouts like this in the casino.
He should have gone to his uncle's house and explained to him that he should stop gambling and think about his family. If he doesn't stop despite this, then it is on him. No one can force him as he will probably change the casino if he felt awkward when his nephew shouted at him.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

If it's the first time it's not an issue but if it happens again and again I'll kick them both out as they are disturbing other players. 

The employee had a thousand of choice on this situation but it's just easy for us to say this because we aren't in his shoes. He could've say to the management and ask them not to let his uncle in the establishment to control his gambling desires but he got emotional when he saw he's uncle walking again inside the casino and suddenly shouted him.
I understand the man why he acted that way but his action wasn't professional as he's working that time.

What happens is that when there is money at stake, everything can change, even feelings like family or even as a couple is something else, it does not enter into this, it is why clear stories keep friendships and at work they cannot be be mixing any type of feeling or anything because that usually has a negative impact on the business, and that happens in every business, it must be respected and everything must be paid, and with respect to the worker, I consider that you always have to give an opportunity and more so when the person does not receive any type of training, in every job one must receive training and more so when there is money, I think there should always be a second chance.

Not sure bout your opinion but in my own decision I'll be going to kick them both from the casino personal matter should be discuss out from the business, there are people who will be annoyed and it will affect the business, it's best to settle the issue outside and not to let more scenes to happen inside.

I'm not going to argue about second chances as it can be provided, the action would be needed to weight the situation

and decision should always place consideration before concluding.

[BitcoinPanther]

The answer for the question varies - if the person only cares about money - then surely - the staff will be fired
But if the casino would care for people as well - they would consider the situation as well. But gambling is a merciless game. You don't care for people. You only care for money.

It does not need to fire the staff, a suspension is enough if it is the staff's first offense.  Personal matter should not be brought in work.  Besides, the staff does not need to shout to the person (his relative), he can just ask for the assistance of guards to throw the person out of the casino or best to consult the manager in charge on dealing with his addicted relative.

[Vaskiy]

The answer for the question varies - if the person only cares about money - then surely - the staff will be fired
But if the casino would care for people as well - they would consider the situation as well. But gambling is a merciless game. You don't care for people. You only care for money.

It does not need to fire the staff, a suspension is enough if it is the staff's first offense.  Personal matter should not be brought in work.  Besides, the staff does not need to shout to the person (his relative), he can just ask for the assistance of guards to throw the person out of the casino or best to consult the manager in charge on dealing with his addicted relative.

The staff could've shouted at his addicted relative after days of patience and expressing his opinion in a polite way. Even we will lose patience after certain trials of trying to make a person get out of addiction and take care of his family. If I were the manager, surely I'll call for an enquiry. If I wasn't satisfied with the reason from the staff I'll give warning, and won't think of firing. Because, the entire family might've got dependence over his earning for life.

[Sirait]

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

if I were the manager of the casino, I would not fire the person, I would instead appreciate him for saying the right thing. the gambler already has 2 newborn children and 1 wife so it is natural if his nephew is worried about the future of his family. In this case, it seems that the gambler has become a heavy addict and it is difficult to make him stop gambling.

[wxa7115]

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

if I were the manager of the casino, I would not fire the person, I would instead appreciate him for saying the right thing. the gambler already has 2 newborn children and 1 wife so it is natural if his nephew is worried about the future of his family. In this case, it seems that the gambler has become a heavy addict and it is difficult to make him stop gambling.

Casinos need to take care not only of their reputation but their image as well, if they give the impression that they are taking advantage of addicted gamblers then this could play against them and the community may turn against them because of this.

So if anything this is good for the casino, even if their short term profits were slightly affected by this, this event plays on their favor as this shows they care about their gamblers and if they show signs of addiction they may try to stop them from gambling money they cannot afford to lose.

[TopT3ns]

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

if I were the manager of the casino, I would not fire the person, I would instead appreciate him for saying the right thing. the gambler already has 2 newborn children and 1 wife so it is natural if his nephew is worried about the future of his family. In this case, it seems that the gambler has become a heavy addict and it is difficult to make him stop gambling.

I think gambling site users are getting addicted to it then it's not an important issue for the casino manager because it's his own hobby and if he wants to stop then it must be from his own consciousness and those closest to his wife and parents, if he can't then it's not the casino owner's business, his job he only provides the best facilities for gambling places so that they can be the best places and have a lot of players every day.

[South Park]

I think this is very tough situation. I think I would not enjoy my worker yelling at customer as other people can see it and it portrays casino with bad behavior. Although I don't think its disruptive for business. If he keeps coming even after losing many times he already casino much richer. I think giving guy a soft ban can save his life in such addiction periods. He may become more healthy gambler but still visiting my casino because he feels like family.

Even a complete ban will not work out because if the person does not think they have a problem then they are not going to look for the help they need, in fact this could make their problem even worse as they may believe they have no problem with their gambling and that the world is against them, making them even more firm on their determination to not stop gambling and look for another casino in which they can keep playing without anyone bothering them.

[freedomgo]

It's not good that the employee (Gambler's nephew) shouts like this in the casino.
He should have gone to his uncle's house and explained to him that he should stop gambling and think about his family. If he doesn't stop despite this, then it is on him. No one can force him as he will probably change the casino if he felt awkward when his nephew shouted at him.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

If it's the first time it's not an issue but if it happens again and again I'll kick them both out as they are disturbing other players. 

The employee had a thousand of choice on this situation but it's just easy for us to say this because we aren't in his shoes. He could've say to the management and ask them not to let his uncle in the establishment to control his gambling desires but he got emotional when he saw he's uncle walking again inside the casino and suddenly shouted him.
I understand the man why he acted that way but his action wasn't professional as he's working that time.

What happens is that when there is money at stake, everything can change, even feelings like family or even as a couple is something else, it does not enter into this, it is why clear stories keep friendships and at work they cannot be be mixing any type of feeling or anything because that usually has a negative impact on the business, and that happens in every business, it must be respected and everything must be paid, and with respect to the worker, I consider that you always have to give an opportunity and more so when the person does not receive any type of training, in every job one must receive training and more so when there is money, I think there should always be a second chance.

Not sure bout your opinion but in my own decision I'll be going to kick them both from the casino personal matter should be discuss out from the business, there are people who will be annoyed and it will affect the business, it's best to settle the issue outside and not to let more scenes to happen inside.

I'm not going to argue about second chances as it can be provided, the action would be needed to weight the situation

and decision should always place consideration before concluding.

Well, business is business and there's really nothing personal if you get fired as long as it's reasonable. In that certain scenario, the management have all the right to ban the man and fire the employee because of the unprofessionalism they showed that could really ruin the casino's image.
We don't really know what happened after that but I think that the management forgave their employee especially if the said employee was one of their best or employed for years now.