I need advice from experienced users of this forum

[fortunecrypto]

You are trying to revive a dead horse with this one Roger....

Can you go into more detail on why they rejected your KYC verification? I think a lot of these sites use this as a backdoor to get out of tricky situations when they have to pay out money to their customers.

They might have seen something wrong with your initial verification, but they left it unresolved... until you claimed. Then suddenly things like this become a huge issue for them ..... and they have an excuse not to pay. 

Agree to this. Casino nowadays is using KYC to have an excuse to not pay players since most of the crypto players don’t want to compromised there KYC over there casino and they are using the delaying tactic to delay the KYC result or reject the submitted documents once player complied until the user lost there patience on submitting the documents and forget about there balance.

Players can forget it if the balance is not that huge but if we are talking about ten thousand dollars or more and he lost a lot of money in the past, now that's a different story, the accuser will mess the casino thread, create an accusation here, create a flag and file a complaint on sites like askgamblers, some players are winning a life-changing amount so they will fight to withdraw that amount whatever it takes within their means.

[pawanjain]

It seems that another user also faced difficulties in getting their coins withdrawn from that casino.
You should have did a little research about that casino before you started playing on it.
What I don't understand is that why do these platforms ask for KYC verification on withdrawals.
Why can't they do the KYC verification while creating the account itself so that users don't feel such issues when they want to withdraw their money.
In this case, OP has already done his work from his side by posting a scam accusation thread.
For last resort you can try to post on their social media handles like Twitter, Facebook, Instagram etc..
May be if it grabs someone's attention your might get solved.

[coin-investor]

In this case, OP has already done his work from his side by posting a scam accusation thread.
For last resort you can try to post on their social media handles like Twitter, Facebook, Instagram etc..
May be if it grabs someone's attention your might get solved.

OP you have a case here you have done what they asked for even if they are not satisfied they should give you another chance to prove the legitimacy of your documents and if they see discrepancies on the documents give OP another chance or proof that you have a bogus document or you are not giving them the right documents, that alibi is like what the notorious scammers 1XBIT are doing to their players, banning account without evidence of cheats.
OP should also create a flag in case they keep ignoring your case.

[qwertyup23]

That's strange, shouldn't the standard verification be via documents submission through the platform instead of Skype?

This is normal situation to prove that you is a real man, when the casino has some doubts that you is a real man.

The OP: Did you KYC before Skype verification? What documents you was asked? May be you have different real name and Skype account name?
Probably, you made a mistake, when KYC, but i don`t think so.

Based from the foregoing comments on this thread, one thing is certain- the KYC documents that were submitted did not match the identity of the person playing on the gambling website. Since the casino also mentioned that they have strong proof and evidence against it, then you are bound by such decision which, unfortunately, locks your account.

You should have dealt and understood this when you broke their TOS. When you gamble and try to circumvent what is stated, then you bear all the consequences of your actions, OP.

[FatFork]

A newbie member, gamstan, has recently opened a new thread for MBit Crypto Casino. He claims to be a new mBit representative and part of the casino's marketing team. However, it has not yet been confirmed that he is telling the truth and I suggest caution in dealing with him until he verifies his status as an official representative for the casino, especially if he offers to mediate your disputes with the casino.

The level of distrust when they have to go all out. Imagine showing them your bank account before withdrawing just to prove you're not linked to some criminal activity.

What the freaking heck? Street selfie for KYC? This is the first time that I am hearing about something like this. What's next? Prove that you're from planet Earth? Absolute morons. Sites asking for such stuff need to be trolled vigorously.

I definitely agree. When I first read about that CloudBet case, I was in disbelief too. But it seems to be true. It's a shame when some casinos take advantage of players by asking for extremely complicated KYC procedures. This can be interpreted as deliberate delay or even an intention to deny withdrawing money from the casino.

[Eureka_07]

<snip>

I've seen them open an announcement thread for their casino very recently. I tried to look for user review for their service and I found out that they really have a bad reputation.
About the process that you're asking, maybe you can get an attorney to start with. But it will be expensive (effort and money wise) for sure.
And... was there anyone who filed a complaint to a online casino able to win the case?

[darkangel11]

All you can do OP is spread the word wherever you can. Mbit representatives already have negative trust on this forum. You can add to that if you have an issue. Leave them a comment with a link to a scam accusation and make sure to bump the accusation from time to time until it gets resolved.

I've seen them open an announcement thread for their casino very recently. I tried to look for user review for their service and I found out that they really have a bad reputation.

This means they care about their reputation here. Or at least seem to care. Maybe it will be worth it for them to do the KYC for this user once again instead of looking like scammers.

[Johnyz]

All you can do OP is spread the word wherever you can. Mbit representatives already have negative trust on this forum. You can add to that if you have an issue. Leave them a comment with a link to a scam accusation and make sure to bump the accusation from time to time until it gets resolved.

I've seen them open an announcement thread for their casino very recently. I tried to look for user review for their service and I found out that they really have a bad reputation.

This means they care about their reputation here. Or at least seem to care. Maybe it will be worth it for them to do the KYC for this user once again instead of looking like scammers.

They should address all the issues if they really care about their players and their reputation, there’s no big amount and small amount here, if that is a good site they will solve that problem right away but it looks like they are not doing anything. This is why I always hesitant to try any gambling site that with a bad reputation in the first place, withdrawing the money is very important so better to go play with the top options.

[BitcoinPanther]

It is quite baffling why they marked the KYC failed when they had the skype interview, personal documents submission.  The only thing that make this KYC failed if the name submitted on the site during registration is not the same as the personal documents submitted for KYC.  Is that the case @OP?  If that so then there is nothing you can do about it.

[goinmerry]

Maximum patience tolerance is being shown by the OP and the fact that this issue still doesn't solve yet after 3 months, seems to me that Mbit won't really take an action to settle the issue. There's no pressure on the Mbit's part. If OP is just stating crap, Mbit can just easily make an explanation on what violation or something that OP did.

I don't want to say that OP needs to move on but since there's no progress for 3 months, moving on should now be considered.

I just don't get why users are choosing to play on a casino that's don't even have a good community here in the forum. Lesson learned.

[passwordnow]

Looking at the screenshot provided, I don't think that you'll ever push this because you're at fault OP. There's the falsifying of documents that you've sent to them.
It's better to just accept the fate that has resulted in the termination of your account instead of trying to push it, which might cost you a lot of money. But, just like the others, I'm also confused with everything from OP and for the casino.

[CaVO32]

Looking at the screenshot provided, I don't think that you'll ever push this because you're at fault OP. There's the falsifying of documents that you've sent to them.
It's better to just accept the fate that has resulted in the termination of your account instead of trying to push it, which might cost you a lot of money. But, just like the others, I'm also confused with everything from OP and for the casino.

He needs to look outside of this situation, if the amount is really not worth to push thru that he may incur to spend his own resources along with the mental stress that it will bring to him, better move on and find another trustworthy casino to play with. Even if his principles is saying he needs to proceed what he is doing towards mbit. He should be practical these days. Just spread the warning signal to others. But he should not let this situation dictate his everyday life.

[Lanatsa]

Do you have "proof" of them confirming that KYC was fine/went through? If so, feel free to PM me and I will reach out to them, trying to help.

@OP
You should reach out that guy above ^
It might not an assured thing for this thing to be resolved but you can count on efialtis 
It is really hard to make out conclusions whenever there were not sufficient proof
and there's no word from the accused casino on whats totally happening on this one.

[Silberman]

Hello. I really need advice from knowledgeable and experienced people like you, so I decided to turn to you. In short, I have an unpleasant situation with the MBit casino. You can read the details here if you are interested. https://bitcointalk.org/index.php?topic=5409934.new#new

I filed a complaint on several sites, like GURU and AskGamblers, but none of them gave any results. However, I don't want to give up, as casino representatives behave dishonestly towards me. I want to try to file a complaint against the license provider. In other threads with fraud accusations, I have seen similar advice.

Could you help me with this? Tell me how to do it correctly. I will be very grateful for any advice and details. I believe that such things cannot be left just like that and we need to fight to the last. I would also like as many people as possible to find out about the dishonest behavior of the MBit casino and not repeat my mistakes.

You should probably know that taking any kind of legal action is always costly, and since I doubt that you are located in the same country in which this casino has their license then this will only grow your costs, if you have evidence about your claims and you think you are on the right then you should show that evidence so when other people decide to play at that casino they are warned about it, but unfortunately the possibilities that you are going to recover the money that you had there are almost nonexistent.

[passwordnow]

Looking at the screenshot provided, I don't think that you'll ever push this because you're at fault OP. There's the falsifying of documents that you've sent to them.
It's better to just accept the fate that has resulted in the termination of your account instead of trying to push it, which might cost you a lot of money. But, just like the others, I'm also confused with everything from OP and for the casino.

He needs to look outside of this situation, if the amount is really not worth to push thru that he may incur to spend his own resources along with the mental stress that it will bring to him, better move on and find another trustworthy casino to play with. Even if his principles is saying he needs to proceed what he is doing towards mbit. He should be practical these days. Just spread the warning signal to others. But he should not let this situation dictate his everyday life.

Yeah, if it's worth to breakthrough with it for the amount that he has there then he should pursue it. But if the casino is correct with the reasoning then he'll expect nothing from there.
However, with all of the words and stuff from different opinions, I'm still confused and OP has to clear a lot of things and I hope that he comes back for some clarity and the same goes for the said casino.

[rodskee]

<snip>

I've seen them open an announcement thread for their casino very recently. I tried to look for user review for their service and I found out that they really have a bad reputation.

actually they have launched a signature  campaign back in 2015-2016 multiple times and here are the links to their 4 campaigns run several times

https://bitcointalk.org/index.php?topic=1008512.0
https://bitcointalk.org/index.php?topic=1002867.0
https://bitcointalk.org/index.php?topic=1622768.0
https://bitcointalk.org/index.php?topic=1661862.0

but the consistency did not long each campaigns.

About the process that you're asking, maybe you can get an attorney to start with. But it will be expensive (effort and money wise) for sure.
And... was there anyone who filed a complaint to a online casino able to win the case?

having attorney in this case but he only asking for not so big amount? am not sure if he can sustain the case with such funds to be taken.

[Don Pedro Dinero]

having attorney in this case but he only asking for not so big amount? am not sure if he can sustain the case with such funds to be taken.

That's what I was thinking. He claims to have earned 16045 DOGE, which is about 1000 USD at the exchange rate. I think the lawyer is going to cost him more than that, without knowing the specifics of where he lives and whether there might be a cheap procedure for small claims.

You should probably know that taking any kind of legal action is always costly, and since I doubt that you are located in the same country in which this casino has their license then this will only grow your costs <...>

This.

It is a pity to see so many such cases on the forum lately. On the gambler's side, they won't let him take back what he has earned. On the casino's side, they argue that they didn't pass KYC. In some cases the casino's procedure will be legitimate, but I don't doubt that some scammy casinos use this as a reasonable excuse to keep the gambler's fairly earned money.

[goldkingcoiner]

Do you have "proof" of them confirming that KYC was fine/went through? If so, feel free to PM me and I will reach out to them, trying to help.

Given the circumstances and new evidences I think OP does not seem to have sufficient proof of passing KYC. Maybe he used a VPN or maybe it was because of some other activities that the casino regards as suspicious.

Getting the money will be very difficult and might not even be possible if OP is at fault.

Furthermore using Skype for his KYC process seems very sketchy and I don't really know what to think of that.

Let's hope OP followed the casino rules and everything was a misunderstanding, otherwise he won't see his money again.

[_act_]

I definitely agree. When I first read about that CloudBet case, I was in disbelief too. But it seems to be true. It's a shame when some casinos take advantage of players by asking for extremely complicated KYC procedures. This can be interpreted as deliberate delay or even an intention to deny withdrawing money from the casino.

People should be careful of the gambling sites they are using, some are taking advantage of their users. I do not know why a gambling site do not make KYC complusoy for deposit, but requesting for KYC during withdrawal. I do not also know the reason a person that has been verified before would be blocked during withdrawal, saying the KYC is fake? Why not have said it before deposit. This world is somehow, such gambling sites are doing something wrong.

The victim should not relent if truly he did nothing wrong, he should talk to his lawyer about it, but if he did nothing wrong.

Furthermore using Skype for his KYC process seems very sketchy and I don't really know what to think of that.

Why did a gambling site makes Skype as a means of verification should be the question.

[Docnaster]

I definitely agree. When I first read about that CloudBet case, I was in disbelief too. But it seems to be true. It's a shame when some casinos take advantage of players by asking for extremely complicated KYC procedures. This can be interpreted as deliberate delay or even an intention to deny withdrawing money from the casino.

People should be careful of the gambling sites they are using, some are taking advantage of their users. I do not know why a gambling site do not make KYC complusoy for deposit, but requesting for KYC during withdrawal. I do not also know the reason a person that has been verified before would be blocked during withdrawal, saying the KYC is fake? Why not have said it before deposit. This world is somehow, such gambling sites are doing something wrong.

In your country, do you bank with your local bank? If your answer is yes, do you notice how they welcome you and treat you like a king if you want to deposit money? Do you notice toy can send anyone to deposite the money for you is you aren't chanced. When you send someone to withdraw for you or when you go by yourself to withdraw, does it use to be easy as when you were depositing? That is how centralized authorities work and that is why I love bitcoin.