Problem with btc365 bet

[thebloodmaster]

What happened::  Hello i have a problem/dispute with BTC365 so far the site has been good but now i encountered a problem with a bet

the bet i speak of is a tennis davis cup game   Kasidit Samrej vs Federico Zeballos the game had a problem with wrong score and cuz of that wrong shown was that zeblasos won first set 6-3 but in fact he lost it the odds were 1.43 for zebalos after first set cuz the system thought he won first set what he didnt he had 4+ odds pre game so normally he should have like 7-8+ odds when he lost first set i attached some screenshots to make it more clear. i thought all good they refund it then i saw this in their announcement channel [Tennis][Davis Cup] 'Samrej, Kasidit (THA)-vs-Zeballos, Federico (BOL)' - 16/09. *LIVE. Due to wrong market offered, selected affected ticket is considered REFUNDED. Kindly re-check your ticket and balance again. Sorry for the inconveniences caused!. i thought ok nice then i looked at my bet  slip and what i see its still lost i contacted the live support they said they have to contact their vendor. the respons was This is Ashley, BTC365 Customer Care, we are here to inform you in regards of your ticket with id : 2209160059371475 , as per vendor the announcement of the refund ticket only affected live betting , since you bet on full time your ticket were not affected and can't be refunded, your ticket resulted in lose as per official result you bet on away team and the winner of the match is the home team (with score 2-0). We hope for your understanding. is the message i received i told them i placed a live bet after the faulty first set now i wait for an answer.


EDIT1  account now locked for 30 "investigation" after requested kyc what i sent ofc

EDIT2 so i guys i somehow got my bet now refunded idk why now tho but it is refunded my withdrawal function is still blocked tho so the full problem is not solve

https://gyazo.com/7bc2014f1997c9481c3a7c3504d5e006


https://gyazo.com/6ba3d2e9fc8b758d29fd97ed7a48b69a

atleast 1 point is now fixed

Scammers Profile Link:  https://bitcointalk.org/index.php?action=profile;u=3369866

Reference Link:
Amount Scammed: 300$
Payment Method: tether trc20
Proof of Payment: not needed sportsbook
PM/Chat Logs:
Additional Notes:  https://gyazo.com/1c05578f1bff3d7d7880b738bf581322



gyazo links


https://gyazo.com/6131991847aede2acd9e04fae84c93c4

https://gyazo.com/9e52f0a29aa6238e04bf685374afcab5

https://gyazo.com/4a75d3cbd6b6ae2c2e045c22bb55d1f7

https://gyazo.com/44d80408ab1fbe7223138c213da771ca

[1715207888]

1715207888

[jackg]

This might not be a good forum to bring up this complaint as I don't think they have a big presence around here.

It seems shady they're only giving refunds if you won the bet though, they should be giving you the winnings rather than a refund (which might be reason to ask further too).

I don't know why they'd refuse to pay out during the match if you placed a bet, if you could see their scoring was wrong and placed a bet, why couldn't they and why shouldn't they have fixed it before letting people buy tickets? It sounds like they're not very sharp at collecting match information - probably a good reason not to use them again.

[AnotherAlt]

@OP,
You could follow the proper scam report format so that community can check it in a better way.

Scam Report Format

Code:

[b][color=black]What happened:: [/color][/b]

[b][color=black]Scammers Profile Link: [/color][/b]

[b][color=black]Reference Link: [/color][/b]
[b][color=black]Amount Scammed: [/color][/b]
[b][color=black]Payment Method: [/color][/b]
[b][color=black]Proof of Payment: [/color][/b]
[b][color=black]PM/Chat Logs: [/color][/b]
[b][color=black]Additional Notes: [/color][/b]

This might not be a good forum to bring up this complaint as I don't think they have a big presence around here.

They are not very much active here. But, another scam accusation against them was solved after two weeks of allegations. At least they responded and solved the issues. It's already proved on that thread that they have some nefarious activities which were already painted on their trust page. You may want to check this thread (SOLVED) BTC365.com SCAM me 20Mbtc.

If OP submits some other information, I believe he could get some support from the community.

[thebloodmaster]

This might not be a good forum to bring up this complaint as I don't think they have a big presence around here.

It seems shady they're only giving refunds if you won the bet though, they should be giving you the winnings rather than a refund (which might be reason to ask further too).

I don't know why they'd refuse to pay out during the match if you placed a bet, if you could see their scoring was wrong and placed a bet, why couldn't they and why shouldn't they have fixed it before letting people buy tickets? It sounds like they're not very sharp at collecting match information - probably a good reason not to use them again.

no no the bet was faulty on every bookmaker i betted on zebalos on wrong score and lines he lost tho he had a faulty 6-3 what was not true he infact was behind 3-6  as seen in gyzao flashscore bookmakers had flipped real scores

[thebloodmaster]

@OP,
You could follow the proper scam report format so that community can check it in a better way.

yep sry im new

Scam Report Format

Code:

[b][color=black]What happened:: [/color][/b]

[b][color=black]Scammers Profile Link: [/color][/b]

[b][color=black]Reference Link: [/color][/b]
[b][color=black]Amount Scammed: [/color][/b]
[b][color=black]Payment Method: [/color][/b]
[b][color=black]Proof of Payment: [/color][/b]
[b][color=black]PM/Chat Logs: [/color][/b]
[b][color=black]Additional Notes: [/color][/b]

This might not be a good forum to bring up this complaint as I don't think they have a big presence around here.

They are not very much active here. But, another scam accusation against them was solved after two weeks of allegations. At least they responded and solved the issues. It's already proved on that thread that they have some nefarious activities which were already painted on their trust page. You may want to check this thread (SOLVED) BTC365.com SCAM me 20Mbtc.

If OP submits some other information, I believe he could get some support from the community.

what other informations could be helpful?

[BitcoinGirl.Club]

Can you please rewrite the "what happen" section? It's hard to read and understand.

What I understand is bet365 cancelled the live bets on that match. You are saying one of your bet was not in live market.

I am assuming this (below) is the bet in question?


Also it would be nice to hear words from btc365 team. Have you sent them a PM to address the thread? If not then you should.

[thebloodmaster]

Can you please rewrite the "what happen" section? It's hard to read and understand.  will try my best is hard for me to explain

What I understand is bet365 cancelled the live bets on that match. You are saying one of your bet was not in live market.




I am assuming this (below) is the bet in question?
https://i.gyazo.com/6131991847aede2acd9e04fae84c93c4.png

Also it would be nice to hear words from btc365 team. Have you sent them a PM to address the thread? If not then you should.

my problem all bookmakers had zebalos 6-3 leading in sets so the odds dropped from 4 pre odds to 1.43 but he didnt won set won he lost it 3-6 so the score was wrong i betted after set on ML on zebelos cuz i thought he leaded 1-0 in sets what he didnt after multiple hours of pending score updates

if the support will not responded in the next hours after my second dispute i will sent them it

[jackg]

If OP submits some other information, I believe he could get some support from the community.

what other informations could be helpful?

The pm idea above is a better place to start with than the trust system and might get you through to someone high/close to the team if it's actively managed.

Generally anything that could help convince people of your case without exposing too much of your own information. Examples may include Screenshots of the bet placed (with the amount or ID number on the bet if you want to keep the bet amount private), Screenshots of your conversations over email (particularly relevant stuff).

Obscure anything that might be too confidential.

Check the other thread mentioned above to find btc365partners profile, clock on the link that says "trust" and open a flag with them so others can support it if they agree with it.

You can also read up on trust flags here which might be helpful in working out how to create one others will support: https://bitcointalk.org/index.php?topic=5153344.0

[BitcoinGirl.Club]

my problem all bookmakers had zebalos 6-3 leading in sets so the odds dropped from 4 pre odds to 1.43 but he didnt won set won he lost it 3-6 so the score was wrong i betted after set on ML on zebelos cuz i thought he leaded 1-0 in sets what he didnt after multiple hours of pending score updates

if the support will not responded in the next hours after my second dispute i will sent them it

It's the only one bet we are talking about here?
Did you place bet in live match or pre-match. I am asking because I still did not understand your case properly as I said your texts on OP are hard to understand.

[thebloodmaster]

my problem all bookmakers had zebalos 6-3 leading in sets so the odds dropped from 4 pre odds to 1.43 but he didnt won set won he lost it 3-6 so the score was wrong i betted after set on ML on zebelos cuz i thought he leaded 1-0 in sets what he didnt after multiple hours of pending score updates

if the support will not responded in the next hours after my second dispute i will sent them it

It's the only one bet we are talking about here?
Did you place bet in live match or pre-match. I am asking because I still did not understand your case properly as I said your texts on OP are hard to understand.

its a live bet just got another response from btc365 i also asked them to join this conversation

https://gyazo.com/30cf50f16e742cbbe3e34c16ba3933af


https://gyazo.com/c404988602bd279e20cd1cf0942c7b60

[jackg]

just got another response from btc365 i also asked them to join this conversation

Pm their account here or ask them to transfer you to someone else on the email. If you're just talking to the same person then you're definitely not getting anywhere. Have you sent their account here a pm yet?

If you ask for help, people give you suggestions and you just ignore them and spout about the same thing again, you'll stop getting help quite quickly.

[thebloodmaster]

just got another response from btc365 i also asked them to join this conversation

Pm their account here or ask them to transfer you to someone else on the email. If you're just talking to the same person then you're definitely not getting anywhere. Have you sent their account here a pm yet?

If you ask for help, people give you suggestions and you just ignore them and spout about the same thing again, you'll stop getting help quite quickly.

will do that now

[thebloodmaster]

i also have no a new problem they wanted me to kyc what i sent now my account is on hold and max 30 days under investigation proof here i dont know what to do i will do the task u guys suggested me


https://gyazo.com/b85997f438ce6fe6b1232137f2ae048a

https://gyazo.com/1f099b39db1a9fa0402168d9659bf5c1

https://gyazo.com/73164c12d5ba2cbbc61c9199e4999204

https://gyazo.com/a0a017609a10122fccf99a125ac9fc9d

[Pmalek]

That's a very serious mistake by whatever operator was responsible to follow the score of that match. Mistakes with points are common in tennis, but I have never seen a set being awarded to the wrong player like that. That's not just one point that was wrongly assigned, it's a whole bunch of points, games, and the set to top it off. If a score is in doubt, the markets have to be disabled until it's fixed and confirmed with official sources. There shouldn't be possibilities to make bets during those periods.

Even though you made a mistake and you bet on a player that ended up losing the match, those wagers can't be considered valid. And looking at the pre-match odds, Samrej was the favorite to win this match. After winning the first set, there is no chance that the odds on the player who lost the first set should be 1.40 in normal conditions. btc365 and their odds provider messed up big time here.  

[thebloodmaster]

That's a very serious mistake by whatever operators was responsible to follow the score of that match. Mistakes with points are common in tennis, but I have never seen a set being awarded to the wrong player like that. That's not just one point that was wrongly assigned, it's a whole bunch of points, games, and the set to top it off. If a score is in doubt, the markets have to be disabled until it's fixed and confirmed with official sources. There shouldn't be possibilities to make bets during those periods.

Even though you made a mistake and you bet on a player that ended up losing the match, those wagers can't be considered valid. And looking at the pre-match odds, Samrej was the favorite to win this match. After winning the first set, there is no chance that the odds on the player who lost the first set should be 1.40 in normal conditions. btc365 and their odds provider messed up big time here.   

indeed i just sent them a pm to this thread my account is also now on hold as i said in my last message

[thebloodmaster]

so far no response from btc365

sadly i cant contact them cuz i get this error User 'btc365partners' has not chosen to allow messages from newbies. You should post in their relevant thread to remind them to enable this setting.

[BitcoinGirl.Club]

That's a very serious mistake by whatever operator was responsible to follow the score of that match. Mistakes with points are common in tennis, but I have never seen a set being awarded to the wrong player like that.

It happened with me long time ago when crypto casinos were not invented 🤣
If I remember it correctly then it happened to me at William Hill. I lost the bet but then I noticed I won actually and it was mistake from the bookies. Later they apologized and returned my stake and voided everything on that match which were in live market.

You should post in their relevant thread to remind them to enable this setting.

Do that. No one is going to do it for you. But I think since they are investigating your account and taking time, give the time. Let us know updated whenever you have any. We are following the topic.

[Pmalek]

sadly i cant contact them cuz i get this error User 'btc365partners' has not chosen to allow messages from newbies.

Their forum representative can also be contacted over Skype. You can find the contact details on their profile. Just copy the entire line you see (live:.cid.6df5ea045e9281e7) and search for the person over Skype. It will work. Btc365partners hasn't been online on Bitcointalk since 30 August, so they aren't a regular here. Try to reach out over Skype, send them a message and a link to this thread, and see if that will work. If you don't get a response after a few days, let me know and I can send them a PM from my account.

[thebloodmaster]

That's a very serious mistake by whatever operator was responsible to follow the score of that match. Mistakes with points are common in tennis, but I have never seen a set being awarded to the wrong player like that.

It happened with me long time ago when crypto casinos were not invented 🤣
If I remember it correctly then it happened to me at William Hill. I lost the bet but then I noticed I won actually and it was mistake from the bookies. Later they apologized and returned my stake and voided everything on that match which were in live market.

You should post in their relevant thread to remind them to enable this setting.

Do that. No one is going to do it for you. But I think since they are investigating your account and taking time, give the time. Let us know updated whenever you have any. We are following the topic.

yep wrote them in their last thread

[thebloodmaster]

sadly i cant contact them cuz i get this error User 'btc365partners' has not chosen to allow messages from newbies.

Their forum representative can also be contacted over Skype. You can find the contact details on their profile. Just copy the entire line you see (live:.cid.6df5ea045e9281e7) and search for the person over Skype. It will work. Btc365partners hasn't been online on Bitcointalk since 30 August, so they aren't a regular here. Try to reach out over Skype, send them a message and a link to this thread, and see if that will work. If you don't get a response after a few days, let me know and I can send them a PM from my account.

been a minute since i used skype will do it asap will give an update if i get a response or not