thebloodmaster (OP)
Newbie
Offline
Activity: 51
Merit: 0
|
|
September 16, 2022, 04:20:50 PM Last edit: September 20, 2022, 12:44:56 PM by thebloodmaster |
|
What happened:: Hello i have a problem/dispute with BTC365 so far the site has been good but now i encountered a problem with a bet the bet i speak of is a tennis davis cup game Kasidit Samrej vs Federico Zeballos the game had a problem with wrong score and cuz of that wrong shown was that zeblasos won first set 6-3 but in fact he lost it the odds were 1.43 for zebalos after first set cuz the system thought he won first set what he didnt he had 4+ odds pre game so normally he should have like 7-8+ odds when he lost first set i attached some screenshots to make it more clear. i thought all good they refund it then i saw this in their announcement channel [Tennis][Davis Cup] 'Samrej, Kasidit (THA)-vs-Zeballos, Federico (BOL)' - 16/09. *LIVE. Due to wrong market offered, selected affected ticket is considered REFUNDED. Kindly re-check your ticket and balance again. Sorry for the inconveniences caused!. i thought ok nice then i looked at my bet slip and what i see its still lost i contacted the live support they said they have to contact their vendor. the respons was This is Ashley, BTC365 Customer Care, we are here to inform you in regards of your ticket with id : 2209160059371475 , as per vendor the announcement of the refund ticket only affected live betting , since you bet on full time your ticket were not affected and can't be refunded, your ticket resulted in lose as per official result you bet on away team and the winner of the match is the home team (with score 2-0). We hope for your understanding. is the message i received i told them i placed a live bet after the faulty first set now i wait for an answer. EDIT1 account now locked for 30 "investigation" after requested kyc what i sent ofc EDIT2 so i guys i somehow got my bet now refunded idk why now tho but it is refunded my withdrawal function is still blocked tho so the full problem is not solve https://gyazo.com/7bc2014f1997c9481c3a7c3504d5e006https://gyazo.com/6ba3d2e9fc8b758d29fd97ed7a48b69aatleast 1 point is now fixed Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=3369866Reference Link: Amount Scammed: 300$ Payment Method: tether trc20 Proof of Payment: not needed sportsbook PM/Chat Logs: Additional Notes: https://gyazo.com/1c05578f1bff3d7d7880b738bf581322gyazo links https://gyazo.com/6131991847aede2acd9e04fae84c93c4https://gyazo.com/9e52f0a29aa6238e04bf685374afcab5https://gyazo.com/4a75d3cbd6b6ae2c2e045c22bb55d1f7https://gyazo.com/44d80408ab1fbe7223138c213da771ca
|
|
|
|
jackg
Copper Member
Legendary
Offline
Activity: 2856
Merit: 3071
https://bit.ly/387FXHi lightning theory
|
|
September 16, 2022, 05:26:19 PM |
|
This might not be a good forum to bring up this complaint as I don't think they have a big presence around here.
It seems shady they're only giving refunds if you won the bet though, they should be giving you the winnings rather than a refund (which might be reason to ask further too).
I don't know why they'd refuse to pay out during the match if you placed a bet, if you could see their scoring was wrong and placed a bet, why couldn't they and why shouldn't they have fixed it before letting people buy tickets? It sounds like they're not very sharp at collecting match information - probably a good reason not to use them again.
|
|
|
|
AnotherAlt
Sr. Member
Offline
Activity: 280
Merit: 259
https://bitcoincleanup.com #EndTheFUD
|
|
September 17, 2022, 12:16:50 AM |
|
@OP, You could follow the proper scam report format so that community can check it in a better way. Scam Report Format [b][color=black]What happened:: [/color][/b]
[b][color=black]Scammers Profile Link: [/color][/b]
[b][color=black]Reference Link: [/color][/b] [b][color=black]Amount Scammed: [/color][/b] [b][color=black]Payment Method: [/color][/b] [b][color=black]Proof of Payment: [/color][/b] [b][color=black]PM/Chat Logs: [/color][/b] [b][color=black]Additional Notes: [/color][/b]
This might not be a good forum to bring up this complaint as I don't think they have a big presence around here.
They are not very much active here. But, another scam accusation against them was solved after two weeks of allegations. At least they responded and solved the issues. It's already proved on that thread that they have some nefarious activities which were already painted on their trust page. You may want to check this thread (SOLVED) BTC365.com SCAM me 20Mbtc. If OP submits some other information, I believe he could get some support from the community.
|
|
|
|
thebloodmaster (OP)
Newbie
Offline
Activity: 51
Merit: 0
|
|
September 17, 2022, 12:35:13 AM |
|
This might not be a good forum to bring up this complaint as I don't think they have a big presence around here.
It seems shady they're only giving refunds if you won the bet though, they should be giving you the winnings rather than a refund (which might be reason to ask further too).
I don't know why they'd refuse to pay out during the match if you placed a bet, if you could see their scoring was wrong and placed a bet, why couldn't they and why shouldn't they have fixed it before letting people buy tickets? It sounds like they're not very sharp at collecting match information - probably a good reason not to use them again.
no no the bet was faulty on every bookmaker i betted on zebalos on wrong score and lines he lost tho he had a faulty 6-3 what was not true he infact was behind 3-6 as seen in gyzao flashscore bookmakers had flipped real scores
|
|
|
|
thebloodmaster (OP)
Newbie
Offline
Activity: 51
Merit: 0
|
|
September 17, 2022, 12:58:15 AM |
|
@OP, You could follow the proper scam report format so that community can check it in a better way. yep sry im new Scam Report Format [b][color=black]What happened:: [/color][/b]
[b][color=black]Scammers Profile Link: [/color][/b]
[b][color=black]Reference Link: [/color][/b] [b][color=black]Amount Scammed: [/color][/b] [b][color=black]Payment Method: [/color][/b] [b][color=black]Proof of Payment: [/color][/b] [b][color=black]PM/Chat Logs: [/color][/b] [b][color=black]Additional Notes: [/color][/b]
This might not be a good forum to bring up this complaint as I don't think they have a big presence around here.
They are not very much active here. But, another scam accusation against them was solved after two weeks of allegations. At least they responded and solved the issues. It's already proved on that thread that they have some nefarious activities which were already painted on their trust page. You may want to check this thread (SOLVED) BTC365.com SCAM me 20Mbtc. If OP submits some other information, I believe he could get some support from the community. what other informations could be helpful?
|
|
|
|
BitcoinGirl.Club
Legendary
Offline
Activity: 2898
Merit: 2768
Bitcoingirl 2 is downloading 💓
|
|
September 17, 2022, 03:12:13 AM |
|
Can you please rewrite the "what happen" section? It's hard to read and understand. What I understand is bet365 cancelled the live bets on that match. You are saying one of your bet was not in live market. I am assuming this (below) is the bet in question? Also it would be nice to hear words from btc365 team. Have you sent them a PM to address the thread? If not then you should.
|
|
|
|
thebloodmaster (OP)
Newbie
Offline
Activity: 51
Merit: 0
|
|
September 17, 2022, 03:16:11 AM |
|
Can you please rewrite the "what happen" section? It's hard to read and understand. will try my best is hard for me to explain What I understand is bet365 cancelled the live bets on that match. You are saying one of your bet was not in live market. I am assuming this (below) is the bet in question? https://i.gyazo.com/6131991847aede2acd9e04fae84c93c4.pngAlso it would be nice to hear words from btc365 team. Have you sent them a PM to address the thread? If not then you should. my problem all bookmakers had zebalos 6-3 leading in sets so the odds dropped from 4 pre odds to 1.43 but he didnt won set won he lost it 3-6 so the score was wrong i betted after set on ML on zebelos cuz i thought he leaded 1-0 in sets what he didnt after multiple hours of pending score updates if the support will not responded in the next hours after my second dispute i will sent them it
|
|
|
|
jackg
Copper Member
Legendary
Offline
Activity: 2856
Merit: 3071
https://bit.ly/387FXHi lightning theory
|
|
September 17, 2022, 03:17:26 AM |
|
If OP submits some other information, I believe he could get some support from the community.
what other informations could be helpful? The pm idea above is a better place to start with than the trust system and might get you through to someone high/close to the team if it's actively managed. Generally anything that could help convince people of your case without exposing too much of your own information. Examples may include Screenshots of the bet placed (with the amount or ID number on the bet if you want to keep the bet amount private), Screenshots of your conversations over email (particularly relevant stuff). Obscure anything that might be too confidential. Check the other thread mentioned above to find btc365partners profile, clock on the link that says "trust" and open a flag with them so others can support it if they agree with it. You can also read up on trust flags here which might be helpful in working out how to create one others will support: https://bitcointalk.org/index.php?topic=5153344.0
|
|
|
|
BitcoinGirl.Club
Legendary
Offline
Activity: 2898
Merit: 2768
Bitcoingirl 2 is downloading 💓
|
|
September 17, 2022, 04:39:50 AM |
|
my problem all bookmakers had zebalos 6-3 leading in sets so the odds dropped from 4 pre odds to 1.43 but he didnt won set won he lost it 3-6 so the score was wrong i betted after set on ML on zebelos cuz i thought he leaded 1-0 in sets what he didnt after multiple hours of pending score updates
if the support will not responded in the next hours after my second dispute i will sent them it
It's the only one bet we are talking about here? Did you place bet in live match or pre-match. I am asking because I still did not understand your case properly as I said your texts on OP are hard to understand.
|
|
|
|
thebloodmaster (OP)
Newbie
Offline
Activity: 51
Merit: 0
|
|
September 17, 2022, 06:53:24 AM |
|
my problem all bookmakers had zebalos 6-3 leading in sets so the odds dropped from 4 pre odds to 1.43 but he didnt won set won he lost it 3-6 so the score was wrong i betted after set on ML on zebelos cuz i thought he leaded 1-0 in sets what he didnt after multiple hours of pending score updates
if the support will not responded in the next hours after my second dispute i will sent them it
It's the only one bet we are talking about here? Did you place bet in live match or pre-match. I am asking because I still did not understand your case properly as I said your texts on OP are hard to understand. its a live bet just got another response from btc365 i also asked them to join this conversation https://gyazo.com/30cf50f16e742cbbe3e34c16ba3933afhttps://gyazo.com/c404988602bd279e20cd1cf0942c7b60
|
|
|
|
jackg
Copper Member
Legendary
Offline
Activity: 2856
Merit: 3071
https://bit.ly/387FXHi lightning theory
|
|
September 17, 2022, 04:52:49 PM |
|
just got another response from btc365 i also asked them to join this conversation
Pm their account here or ask them to transfer you to someone else on the email. If you're just talking to the same person then you're definitely not getting anywhere. Have you sent their account here a pm yet? If you ask for help, people give you suggestions and you just ignore them and spout about the same thing again, you'll stop getting help quite quickly.
|
|
|
|
thebloodmaster (OP)
Newbie
Offline
Activity: 51
Merit: 0
|
|
September 17, 2022, 05:54:47 PM |
|
just got another response from btc365 i also asked them to join this conversation
Pm their account here or ask them to transfer you to someone else on the email. If you're just talking to the same person then you're definitely not getting anywhere. Have you sent their account here a pm yet? If you ask for help, people give you suggestions and you just ignore them and spout about the same thing again, you'll stop getting help quite quickly. will do that now
|
|
|
|
thebloodmaster (OP)
Newbie
Offline
Activity: 51
Merit: 0
|
|
September 17, 2022, 06:02:49 PM |
|
|
|
|
|
Pmalek
Legendary
Offline
Activity: 2884
Merit: 7451
Playgram - The Telegram Casino
|
|
September 17, 2022, 06:17:39 PM Last edit: September 17, 2022, 06:29:31 PM by Pmalek |
|
That's a very serious mistake by whatever operator was responsible to follow the score of that match. Mistakes with points are common in tennis, but I have never seen a set being awarded to the wrong player like that. That's not just one point that was wrongly assigned, it's a whole bunch of points, games, and the set to top it off. If a score is in doubt, the markets have to be disabled until it's fixed and confirmed with official sources. There shouldn't be possibilities to make bets during those periods.
Even though you made a mistake and you bet on a player that ended up losing the match, those wagers can't be considered valid. And looking at the pre-match odds, Samrej was the favorite to win this match. After winning the first set, there is no chance that the odds on the player who lost the first set should be 1.40 in normal conditions. btc365 and their odds provider messed up big time here.
|
|
|
|
▄▄███████▄▄███████ ▄███████████████▄▄▄▄▄ ▄████████████████████▀░ ▄█████████████████████▄░ ▄█████████▀▀████████████▄ ██████████████▀▀█████████ █████████████████████████ ██████████████▄▄█████████ ▀█████████▄▄████████████▀ ▀█████████████████████▀░ ▀████████████████████▄░ ▀███████████████▀▀▀▀▀ ▀▀███████▀▀███████ | ▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄ Playgram.io ▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀ | ▄▄▄░░ ▀▄ █ █ █ █ █ █ █ ▄▀ ▀▀▀░░
| │ | ▄▄▄███████▄▄▄ ▄▄███████████████▄▄ ▄███████████████████▄ ▄██████████████▀▀█████▄ ▄██████████▀▀███▄██▐████▄ ██████▀▀████▄▄▀▀█████████ ████▄▄███▄██▀█████▐██████ ██████████▀██████████████ ▀███████▌▐██▄████▐██████▀ ▀███████▄▄███▄████████▀ ▀███████████████████▀ ▀▀███████████████▀▀ ▀▀▀███████▀▀▀ | | │ | ██████▄▄███████▄▄████████ ███▄███████████████▄░░▀█▀ ███████████░█████████░░█ ░█████▀██▄▄░▄▄██▀█████░█ █████▄░▄███▄███▄░▄██████ ████████████████████████ ████████████████████████ ██░▄▄▄░██░▄▄▄░██░▄▄▄░███ ██░░░█░██░░░█░██░░░█░████ ██░░█░░██░░█░░██░░█░░████ ██▄▄▄▄▄██▄▄▄▄▄██▄▄▄▄▄████ ███████████████████████ ███████████████████████ | | │ | ► | |
|
|
|
thebloodmaster (OP)
Newbie
Offline
Activity: 51
Merit: 0
|
|
September 17, 2022, 06:26:27 PM |
|
That's a very serious mistake by whatever operators was responsible to follow the score of that match. Mistakes with points are common in tennis, but I have never seen a set being awarded to the wrong player like that. That's not just one point that was wrongly assigned, it's a whole bunch of points, games, and the set to top it off. If a score is in doubt, the markets have to be disabled until it's fixed and confirmed with official sources. There shouldn't be possibilities to make bets during those periods.
Even though you made a mistake and you bet on a player that ended up losing the match, those wagers can't be considered valid. And looking at the pre-match odds, Samrej was the favorite to win this match. After winning the first set, there is no chance that the odds on the player who lost the first set should be 1.40 in normal conditions. btc365 and their odds provider messed up big time here.
indeed i just sent them a pm to this thread my account is also now on hold as i said in my last message
|
|
|
|
thebloodmaster (OP)
Newbie
Offline
Activity: 51
Merit: 0
|
|
September 18, 2022, 06:32:08 AM Last edit: September 18, 2022, 10:20:17 AM by thebloodmaster |
|
so far no response from btc365
sadly i cant contact them cuz i get this error User 'btc365partners' has not chosen to allow messages from newbies. You should post in their relevant thread to remind them to enable this setting.
|
|
|
|
BitcoinGirl.Club
Legendary
Offline
Activity: 2898
Merit: 2768
Bitcoingirl 2 is downloading 💓
|
|
September 19, 2022, 12:49:48 AM |
|
That's a very serious mistake by whatever operator was responsible to follow the score of that match. Mistakes with points are common in tennis, but I have never seen a set being awarded to the wrong player like that.
It happened with me long time ago when crypto casinos were not invented 🤣 If I remember it correctly then it happened to me at William Hill. I lost the bet but then I noticed I won actually and it was mistake from the bookies. Later they apologized and returned my stake and voided everything on that match which were in live market. You should post in their relevant thread to remind them to enable this setting.
Do that. No one is going to do it for you. But I think since they are investigating your account and taking time, give the time. Let us know updated whenever you have any. We are following the topic.
|
|
|
|
Pmalek
Legendary
Offline
Activity: 2884
Merit: 7451
Playgram - The Telegram Casino
|
|
September 19, 2022, 07:11:06 AM |
|
sadly i cant contact them cuz i get this error User 'btc365partners' has not chosen to allow messages from newbies. Their forum representative can also be contacted over Skype. You can find the contact details on their profile. Just copy the entire line you see (live:.cid.6df5ea045e9281e7) and search for the person over Skype. It will work. Btc365partners hasn't been online on Bitcointalk since 30 August, so they aren't a regular here. Try to reach out over Skype, send them a message and a link to this thread, and see if that will work. If you don't get a response after a few days, let me know and I can send them a PM from my account.
|
|
|
|
▄▄███████▄▄███████ ▄███████████████▄▄▄▄▄ ▄████████████████████▀░ ▄█████████████████████▄░ ▄█████████▀▀████████████▄ ██████████████▀▀█████████ █████████████████████████ ██████████████▄▄█████████ ▀█████████▄▄████████████▀ ▀█████████████████████▀░ ▀████████████████████▄░ ▀███████████████▀▀▀▀▀ ▀▀███████▀▀███████ | ▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄ Playgram.io ▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀ | ▄▄▄░░ ▀▄ █ █ █ █ █ █ █ ▄▀ ▀▀▀░░
| │ | ▄▄▄███████▄▄▄ ▄▄███████████████▄▄ ▄███████████████████▄ ▄██████████████▀▀█████▄ ▄██████████▀▀███▄██▐████▄ ██████▀▀████▄▄▀▀█████████ ████▄▄███▄██▀█████▐██████ ██████████▀██████████████ ▀███████▌▐██▄████▐██████▀ ▀███████▄▄███▄████████▀ ▀███████████████████▀ ▀▀███████████████▀▀ ▀▀▀███████▀▀▀ | | │ | ██████▄▄███████▄▄████████ ███▄███████████████▄░░▀█▀ ███████████░█████████░░█ ░█████▀██▄▄░▄▄██▀█████░█ █████▄░▄███▄███▄░▄██████ ████████████████████████ ████████████████████████ ██░▄▄▄░██░▄▄▄░██░▄▄▄░███ ██░░░█░██░░░█░██░░░█░████ ██░░█░░██░░█░░██░░█░░████ ██▄▄▄▄▄██▄▄▄▄▄██▄▄▄▄▄████ ███████████████████████ ███████████████████████ | | │ | ► | |
|
|
|
thebloodmaster (OP)
Newbie
Offline
Activity: 51
Merit: 0
|
|
September 19, 2022, 02:18:44 PM |
|
That's a very serious mistake by whatever operator was responsible to follow the score of that match. Mistakes with points are common in tennis, but I have never seen a set being awarded to the wrong player like that.
It happened with me long time ago when crypto casinos were not invented 🤣 If I remember it correctly then it happened to me at William Hill. I lost the bet but then I noticed I won actually and it was mistake from the bookies. Later they apologized and returned my stake and voided everything on that match which were in live market. You should post in their relevant thread to remind them to enable this setting.
Do that. No one is going to do it for you. But I think since they are investigating your account and taking time, give the time. Let us know updated whenever you have any. We are following the topic. yep wrote them in their last thread
|
|
|
|
thebloodmaster (OP)
Newbie
Offline
Activity: 51
Merit: 0
|
|
September 19, 2022, 02:25:16 PM |
|
sadly i cant contact them cuz i get this error User 'btc365partners' has not chosen to allow messages from newbies. Their forum representative can also be contacted over Skype. You can find the contact details on their profile. Just copy the entire line you see (live:.cid.6df5ea045e9281e7) and search for the person over Skype. It will work. Btc365partners hasn't been online on Bitcointalk since 30 August, so they aren't a regular here. Try to reach out over Skype, send them a message and a link to this thread, and see if that will work. If you don't get a response after a few days, let me know and I can send them a PM from my account. been a minute since i used skype will do it asap will give an update if i get a response or not
|
|
|
|
|