Trustdice.win cancels winning bets

[TheGreatPython]

In addition, Trustdyce support contacted the provider only on the 4th attempt (after my "manipulative words" that I will write on bitcointalk", I can attach screenshots, but there is a different language of communication with them (Russian)
They brazenly told me that the rate was returned, they didn’t give any reasons, and they didn’t care

What rate was return, I won't get you because you previously said that you were able to withdraw only $59 after you were forced to wager the total amount of $600 you deposited.
-do you mean your entire wagered balance was returned to you as a cashback when you complained or what do you mean by that, I will like to read youd reply so that I can know in detail what yoh really mean in your last statement.

He placed some bet on a game that he claims he won but cancelled by the casino. So he contacted support as shown in the pictures attached, the support guy told him that the bet was cancelled by the game provider and the initial bet amount was refunded to you. That's what he is referring to in his last statement.

Well, I think every casino have some condition for your first withdrawal, or maybe for every withdraw, but I'm not sure if wagering 5x the deposit amount is good or it's too much. Platforms should make these tasks easier, but again, I believe they do this to prevent their platforms from the large amount of scammers that are almost everywhere these days.

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[Dunamisx]

In addition, Trustdyce support contacted the provider only on the 4th attempt (after my "manipulative words" that I will write on bitcointalk", I can attach screenshots, but there is a different language of communication with them (Russian)
They brazenly told me that the rate was returned, they didn’t give any reasons, and they didn’t care

What rate was return, I won't get you because you previously said that you were able to withdraw only $59 after you were forced to wager the total amount of $600 you deposited.
-do you mean your entire wagered balance was returned to you as a cashback when you complained or what do you mean by that, I will like to read youd reply so that I can know in detail what yoh really mean in your last statement.

He placed some bet on a game that he claims he won but cancelled by the casino. So he contacted support as shown in the pictures attached, the support guy told him that the bet was cancelled by the game provider and the initial bet amount was refunded to you. That's what he is referring to in his last statement.

Well, I think every casino have some condition for your first withdrawal, or maybe for every withdraw, but I'm not sure if wagering 5x the deposit amount is good or it's too much. Platforms should make these tasks easier, but again, I believe they do this to prevent their platforms from the large amount of scammers that are almost everywhere these days.

I will like to admit your point here that it's possibly part of their own means in tackling scam, OP is not getting anything convincing yet about his experience for denial but i think he has made a bridge against their rules being a first timer, why not he take time to read their policy again, or maybe try to understand some of their rules concerning making withdrawals, deposit and wagering, they can't be accused since his money was refunded back.

[klarki]

As I said, they did not have a normal dialogue, only after threatening to write here and calling them scammers. they created an appeal to the provider. However, they said the maximum response was 24 hours, it's been 72 at least.

Be patient, you may have to wait a little longer. From my personal experience, I can tell you that it can take up to 1 month to get a response from an provider.
It's always frustrating when honestly received winnings are not paid out. 

[virasisog]

As I said, they did not have a normal dialogue, only after threatening to write here and calling them scammers. they created an appeal to the provider. However, they said the maximum response was 24 hours, it's been 72 at least.

Be patient, you may have to wait a little longer. From my personal experience, I can tell you that it can take up to 1 month to get a response from a provider.
It's always frustrating when honestly received winnings are not paid out. 

We all know that when providers restrict our accounts, they don't provide an explanation or reason for us to know our mistakes or any rule that we have violated which is unfair on our part. I think it is something that they should fix so players will be aware and concious not to break the rules. Trustdice is surely finding ways already on how to fix your problem by reaching out to the provider. I hope you could have your problem solved, Op.

[Wiwo]

As I said, they did not have a normal dialogue, only after threatening to write here and calling them scammers. they created an appeal to the provider. However, they said the maximum response was 24 hours, it's been 72 at least.

Be patient, you may have to wait a little longer. From my personal experience, I can tell you that it can take up to 1 month to get a response from a provider.
It's always frustrating when honestly received winnings are not paid out. 

We all know that when providers restrict our accounts, they don't provide an explanation or reason for us to know our mistakes or any rule that we have violated which is unfair on our part. I think it is something that they should fix so players will be aware and concious not breaking the rules. Trustdice is surely finding ways already how to fix your problem by reaching out to the provider. I hope you could have your problem solved, Op.

Security teams are known for that, once they carry out an investigation and passed a judgement on a player's account they don't like revisiting the case for possible redress of their judgement, and this has been the major reason why players always see the casino as stealing from them since they are not given enough reason for the restriction or ban against their accounts.
-The best thing for ops is to keep in touch with the team, and always back his responses with enough evidence.
-Sending a weekly reminder will also help to escalate the report to the team.
-contacting their representative here also can help since ops stated that the casino made a move to resolve his issues when he mention to the forum in his previous tickets to support.

[Silberman]

It's one thing to lose them, even if you understand the sport and know all the risks, it's another when you can't do it, and you are forced to bet money in the casino, as you said in principle.

Maybe you did avail their promo or bonuses when you deposited that's why they require you to wager based on the amount x5 which will be the wager amount that you have to reach. I don't see any reason why you won't be able to withdraw if you didn't apply to any promo or bonuses in their platform. If they did and you didn't even apply to any bonuses or promos then they are being suspicious in my opinion mostly a way to make the player lose all the funds like what happen to you instead of withdrawing $600 and you only withdraw $59.

Many casinos require that you go through some wager requirements even if you did not applied for any bonus, and this is because in the past hackers used them as improvised mixers, in which they just deposited their coins and then they made a withdrawal immediately after and they received new and clean coins, so casinos decided to create wagering requirements even if you just make a deposit, and since the OP could not make sports bets he was forced to gamble in games he did not even liked.

[klidex]

My story is that I registered on this site to place bets on sports events. After registration, I made a deposit of $ 600

But when trying to place a bet on any sporting event, an error was issued. The support told me that the sports provider restricted my access to sports betting (why?). Well, then I decided to withdraw the deposit. But it was not there, in order to withdraw the deposit, you need to unscrew the x5 wager.  

I quite not understand why they should restrict your access into sport betting which was your idea reason for depositing your funds, and yet still canceling your winning after a successful game play. I'm sorry mate, because I know Trustdice to be a reputable casino and I have been using it for quite some months now without any issue. So I will suggest, how about you dm Sir "Hampuz" who currently managing their signature campaign here on the forum, if he could be of help to you in any way.

Indeed we cannot know why this problem could occur with Trustdice because they are one of the good casinos and have a lot of customers there.
But here I'm sure they must have their own reasons for doing something like that.
Maybe the advice you give can be used by him to be able to solve the problem and of course Mr. *Hampuz* can help happily because it is also for the sake of the reputation of the casino whose signature campaign promotion he manages.
Whatever the end result will be, I hope he can accept it gracefully and not worry about this anymore.

[plast555]

That's the reason why I prefer to play in-house games.
The third-party game providers always have excuses to cancel my bets.

[coinerer]

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Trustdice is a trusted and reputable casino site and not only you gamble here millions of gamblers gamble here and I have never received any complaints about Trustdice before I think you violated some rules due to which your bet was rejected maybe it was  With the casino site's auto function the site's security system sensed that you were trying to defy the rules which led to your bet being rejected so you can't just blame Trustdice. And when you spoke to support they cleared you up and no one other than you is making such a complaint so don't see any reason to take it seriously.

[Mr. Magkaisa]

     -   Therefore, you still haven't gotten what you want to happen because of the response from the gambling platform's support. The only thing I don't understand is why it takes so long for the provider to respond to the support of the gambling platform.

So it's not clear why you had an issue because it always says that your account was rejected at that casino. I hope you get what you are looking for with this site. And honestly, it hard to believed that Trustdice did something wrong with you mate.

[Pmalek]

Trustdice is a trusted and reputable casino...

No, not really. They might be in the right in this case, but I personally wouldn't trust them with a penny. The person representing them on this forum (Coinbox1) is incompetent and/or a proven liar. It's a long thread to read through, but if you are interested, do it when you have some time: Trustdice.win , UPD: TRUSTDICE SCAM, 2138$ USDT confiscated. It's worth noting that the issue got solved in the meantime due to the players persistence and the fact it was proven TrustDice was lying.

Read my trust rating as well and you will see that if one of their players opens a scam accusation against TrustDice, the casino won't participate in resolving the case on the forum. They already made the mistake of posting what they believed was proof that a player was cheating. But like I said, they don't know how sports betting works, and it didn't take a long time before someone proved that. To avoid showing the world their incompetency, their decision is to not talk with the Bitcointalk community about scam accusations.  

[wiss19]

I believe that is the case here, the ops bets were cancelled because of possible abuse of the casino T&C and since the ops have all his bets then cancelled,  he was free to wager a small amount 5x before he can withdraw the deposit, I don't see any big deal in this because of ops is as good as he claims, he should have won the subsequent games not being left with only $59 withdrawable balance.
-Something doesn't sound right with ops claims and only the support can explain better, because they will have more proof to support the decision.

He says that he was required to wager the deposit amount 5x, which means, if he deposited $500, he must have a total wagered amount of $2,500 which is 5x of $500, but, in the process of reaching that threshold, he lost his capital and only $59 remained for him to withdraw from his initial deposit and after all the wins and losses.

About the cancelled bets, the support, as shown in the screenshots he included, has told him that the bets were cancelled by the game provider and that the initial bet amount has been refunded to him. So, there's also a possibility that the amount was refunded but since he was still placing bets, he didn't notice that.

[Wiwo]

To avoid showing the world their incompetency, they decide to not talk with the Bitcointalk community about scam accusations. 

Trying to ignore accusations by avoiding engagement in deep details communication with the community is a clear sign of incompetency and a shady mindset set, this is not a good practice for a casino that is looking for ways to grow its popularity and reputation.
-Many will think trust dice could be trusted, but recent events and happening have suggested otherwise.
-and going forward I think dealing with the casino is a high risk to take at the moment since if anything happens along the way, the player may not get replies since their avoiding getting engage in communication with players that have complaints.

[livingfree]

Reading all of everyone's thought made me understand what the situation really is. @OP, most casinos won't just allow you to withdraw back whenever you're able to successfully deposit. It's either you obey to the rule they implement by wagering at any game that they have with exact times.

Also, some might even require you for KYC if you just made a deposit and tried to withdraw because they may think that you're using them just to do some laundry.

That is it, due to AML laws that have been strictly followed by casinos, most of them have included in their T&C of no withdrawal of deposit unless it meet the wager requirements,  and trust dice and other casinos followed this law strictly but have limited the wagering requirement compared to other balances such as bonuses that have 40x wager requirement or even higher.
-ops getting a 5x wager requirement is still a commendable offer from trusdice, but still ops said he lost multiple bets trying to meet the wager requirements which is bad for him.

Yeah, that should be understood by those people that might try to deposit and then quickly try to withdraw their money. The reason that they've been doing that because the law is also strict on them.

As for the wagering requirements for withdrawal, AFAIK, most casinos don't require any minimum amount or if there's a minimum amount per wager. That's only really small amount to be thought of it just to comply for it.

[Pmalek]

As for the wagering requirements for withdrawal, AFAIK, most casinos don't require any minimum amount or if there's a minimum amount per wager. That's only really small amount to be thought of it just to comply for it.

I am not really sure what you were trying to say with these two sentences. Maybe you can try again? 99.99% of online casinos and sportsbooks have wagering requirements. You can't just deposit and withdraw money for free. They are not laundering services or mixers. If you deposit $100, be sure that you will have to wager at least $50 and maybe even $200 before being allowed to withdraw. That's what rollover requirements from 0.5x to 2x look like.

[Agbe]

Nobody need to be trusted except yourself. In some cases even yourself can not be trusted. Trustdice was one of my best casino in the casino world and I was not expecting them to do the otherwise. There is misunderstanding in between. If they restricted you to withdraw at least they would have explained it clearly the reason of that action, only that would give them a good name. The amount that is lost compare to the one successfully withdraw is big. Out of $600 you tried to withdraw only $59. Aba this much. But you have to know that you must loss games in casino so if your wins is not up to that withdraw big amount then you don't have to panic.

[Plaguedeath]

But you have to know that you must loss games in casino so if your wins is not up to that withdraw big amount then you don't have to panic.

What did you saying? no one will gambler if they're know they must loss lol, not all gambler will lose, some people will still making profit although it won't last long. Wager requirement doesn't always make you lose, but it's their rules and of course since you've deposit your money to the casino, you must to play. When you won big amount money, there's no point to panic, as long as you didn't anything wrong and fine to submit KYC, you will able to withdraw your winnings.

[livingfree]

As for the wagering requirements for withdrawal, AFAIK, most casinos don't require any minimum amount or if there's a minimum amount per wager. That's only really small amount to be thought of it just to comply for it.

I am not really sure what you were trying to say with these two sentences. Maybe you can try again? 99.99% of online casinos and sportsbooks have wagering requirements. You can't just deposit and withdraw money for free. They are not laundering services or mixers. If you deposit $100, be sure that you will have to wager at least $50 and maybe even $200 before being allowed to withdraw. That's what rollover requirements from 0.5x to 2x look like.

I mean about the withdrawal, the wagering requirement is just all about wagering and the amount needed to wager ain't that much.

You said it correctly about the depositing and withdrawing it on an instant without doing anything on that casino. There have been complaints from new in crypto casinos that did that.

They deposit and when they try to withdraw without doing anything like wagering and playing some games, they have been asked to do KYC and that's where they complain that the casino asks them for KYC because they're not aware of their policies.

But in the first place, they thought that they can launder through them and the casino isn't aware of them.

[TanyaSSS]

Hi everyone, I was away for a few days, I didn't have a chance to answer.
As I have said more than once, I registered in order to bet on sports, which after registering and making a deposit I could not do for reasons unknown to me (support did not specify to me for what reasons). Naturally, I wasn't going to do anything else on this site, so I wanted to withdraw a deposit, but I couldn't do it because of the x5 wager rule, I had to play in a casino
Regarding the simultaneous bet by me and a friend on different outcomes (player and banker), as I said, a friend played at all in BC Pinnacle, he played from another IP, so there should be no questions here. Even if it somehow violates any rules, then why was a refund of the winning bet made, and the loss remained a loss, what nonsense?)
I will also say, when scrolling the deposit of my x5, yes, I won further and lost, but I was not going to play at all initially, trustdice did not give me a choice. And they canceled my winning bet, as if in this claim
To date, there is still no response from support, the complaint remains valid

[Pmalek]

As I have said more than once, I registered in order to bet on sports, which after registering and making a deposit I could not do for reasons unknown to me (support did not specify to me for what reasons).

Where have you played in the past and before registering an account with TrustDice? Somehow I doubt that this is your first experience with a sportsbook, but I could be wrong. Do you have accounts on other sportsbooks (crypto or fiat) where you have been banned or limited for whatever reason?

Have you spoken with Coinbox1, the casinos' forum representative? He may or may not want to be of help.
I can only repeat what I already said. Contact a mediator service and start a dispute against the casino. I am not sure what you are waiting for.