shame on the stake

[Nrcewker]

The site didn’t lagged, normally in these types of gambling events, when you try to cash out in close calls, the site freezes to not make any sudden changes. You should be aware of these situations early only. Not only in stake, but other sportsbook also do the same so that no bugs can be violated by the gamblers. I am not completely favouring stake site, but yes this generally happens and I am doing sports betting from the past 8 years. Hope you will rethink about it and not blame the site. Moreover what was the bet amount that you had placed on that bet?

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[Get-Paid.com]

Table Tennis can go really fast, you could have a point scored and 5-10 seconds later another point scored (e.g. if there is no rally between the players, but simply one ping pong and bang, another point credited).

Before placing the bet on the player you like to win - make sure you are 100% happy with that choice, trying to cancel the bet might not always be successful.

On normal Tennis (not Table Tennis) there are far longer delays between each point, a player can go and ask for a towel, wipe himself a bit, he/she also got 20 seconds to serve, in some events the players themselves need to collect the balls they play with - so in normal Tennis not being able to cashout the bet right after the point might be more sensible for some more explanation - however - one way or another, you have to take into consideration, that once you place your bet - cashing it out might not always be available, it's part of the bet itself unfortunately.

[Wexnident]

I guess 7 seconds was within the time frame where the casino was waiting from the time you placed your bet to the time they think it's okay to assume that it was a proper prediction. I reckon there's a rule out there that should have that specific time frame or something, never really tried live betting so I'm not sure. Besides, Stake is a pretty big company, I don't think a 7-second delay would be something due to their site. As for it being a network lag, well, if that were truly the case and stake didn't have a freeze time (or you were already past it) I'd say they still won't honor the bet. They didn't receive the request after all.

[QueenVera]

good evening everyone. Today I ran into a problem that made me ashamed of such a well-known casino as Steak.

I bet on table tennis, at the moment the score became 10-9 in favor of the one I bet on. I immediately understood that if the score becomes 10-10, then I will redeem the bet (with a score of 10-9, bets are closed in this casino)
the score became 10-10 and I immediately clicked on the redemption.
as a result, the site thought for 7 seconds, and while these 7 seconds went by, the score became already 10-11 and I was not allowed to redeem the bet. just because their website is lagging. support did not help me, they just unsubscribed

" I am sorry but there is nothing that we can do in these situations, when our odds provider rejects cashout attempt all bets are being settled per the final result as stated in the sportsbook rules."

I just want people to know that there may be bugs like this on this site and support won't support you.

I really don't think we should be blaming stake not just because it's stake but because they've been in this business for a very long time and they've earned some very good reputation and also remember that they also work with game providers and most of the decisions are made by these game providers.

I'm sorry for your loss but I'm also interested as to know how much your stake was and this very act you're accusing the stake.com of is a very uncommon one for them and I think they've already given you the perfect answer you deserve.

[Yogee]

I'm sorry but you sound too dramatic for a gambler. You must have bet quite big on that match. You said you've done this many times before and you've played on Stake for several years so I'm assuming this is your first time experiencing this "lag" with the bookie? Don't you think they've done pretty well in all those years? Cases like this and even downtime happens that's why they are stated in their terms.

[RILWAN]

Please you will have to follow up with stake support and if the large is a result of their networks, they have to pay you cahs also note that most of the casinos have their T&C that may not allow have your cash out but just keep us updated on how it goes.

[virasog]

good evening everyone. Today I ran into a problem that made me ashamed of such a well-known casino as Steak.

The site name is "STAKE" and not "steak". Also, can you tell me how much amount did you bet so we know how much money we are taking about here?

Please you will have to follow up with stake support and if the large is a result of their networks, they have to pay you cahs also note that most of the casinos have their T&C that may not allow have your cash out but just keep us updated on how it goes.

Also, i wish if OP could move this thread to scam accusation or should have posted this in the stake ANN thread so as to notify the stake team. I want to see how stake will take up this matter and what are their say about this unfortunate situation.

[Adbitco]

It's very hard for a cashout to be stable before cashing out, it comes and go. I mean whenever the Cashout option is being enabled you have to be fast and possibly to cash otherwise the option might off. I have similar experience with Bet9ja when I was about cashing out the option got disabled, it was as a result of me not being smarter enough to click it, anyway is never the website fault rather you.

I always bet on Stake but never in table tennis,only in soccer betting or F1 and no other sports and I have cashed out several times during the live cashout option and sometimes the cashout didn't pass as it changed because of some odds,there is nothing wrong on the provider site in this scenario,sometimes when my live cashout was blocked is because the game was 1-0 and was just equalized 1-1 and as such the option was grayed out during the time I pressed cashout,I think a similar situation must have happened to OP in here.

So I think he or she don't have to panic calling stake names because I know too well that stake is a reputable gambling site trusted and tested, sometimes it baffles me seeing people trying to tarnished the good images of those well known gambling site. Lastly I think before anyone could raised an alarm about issues on those sites they should be able to consult or contact them via their official ann thread and let the issues be discussed over there and if not responded within a specific time frame then such person can raised up his claims towards the gambling site but doesn't warrants of calling any of the scammer until it's proven.

[nakamura12]

Well, I think it's normal you didn't get to bet after refreshing. I also think that there isn't a stage to compete. I read something in your post that it is steak not stake. Are you by any chance mentioneng the real stake and the other. Both may have simulated similarities and am sure you get what I mean. If I am wrong then is it a typo? Then fix it.

[Slow death]

" I am sorry but there is nothing that we can do in these situations, when our odds provider rejects cashout attempt all bets are being settled per the final result as stated in the sportsbook rules."

I just want people to know that there may be bugs like this on this site and support won't support you.

bugs? this was not a bug, as the support told you, the odds provider  established this rule and the casino is just following what the odds provider established, it has nothing to do with a bug or any injustice, you can place bets on several others yourself games and you will see that cancel bet button is constantly active and then inactive and its time varies from each game, when you go to place a bet on a game, you have to take into account that your bet is lost, you will hardly be able to cancel a bet while the game is running and you are paid an amount that is equal to what you put in the game, most of the time when canceling a bet on the live game you receive a very low amount, of course it also depends on the result of the game at that time and your fingers also have to have the speed of light to be quick to cancel

my point is that there is nothing wrong with the casino, don't worry about that, stake.com is an excellent casino, they didn't do anything wrong, you need to trust the support when they tell you something and also before you accuse them or you think they were unfair to you try to do more research on your problem to see if they lied to you or not, this avoids making unfounded accusations

Also, i wish if OP could move this thread to scam accusation or should have posted this in the stake ANN thread so as to notify the stake team. I want to see how stake will take up this matter and what are their say about this unfortunate situation.

there is nothing scam in this case, for people who place sports bets they know that this is something normal and has been established by the odds provider, there is nothing scam or injustice about it, the problem is that people do not read the TOS of the casinos, in most casinos TOS explain about this type of situations

[dothebeats]

Isn't this an intentional delay? If a lot of people experienced this but haven't raised this concern, then that means that they understand why that delay is there. Live betting feature has this delay in them to take into account any possible change in scores whatnot, so yeah, you're just unfortunate on redeeming and not really scammed by Stake by any means. Not saying this because I have them on my signature, but because that's what it really is since then.

[Kakmakr]

Someone once told me that there are a delay in the streaming to prevent them from broadcasting something that may be harmful to their audience. Let's say a match is live broadcasted and there are a terrorist attack, then the broadcaster can stop the broadcast, before anything bad are broadcasted live.

So the delay between the broadcast and the betting decision might be justified, if this is the reason why live broadcasters are doing this. In any way, thank you for posting this, because I never realized that it might have an influence on the outcome of some of these bets.  

[wiss19]

As people point out, that is not a network or website lag, but when you are betting on a live event, you should know that in the live stream that you see on the internet or TV, the things aren't happening at the exact same time that is ticking right now, but there is a bit of delay when it reaches to us. So casinos keep that delay so that when you are trying to redeem the bet, they make sure that there are no changes happening within that delay, and as it happened in your case, if a change occurs, you will probably miss getting the redemption done successfully.

So I wouldn't blame the casino for that, but it is rather a misconception and people need to get it right that they won't pay you for something that you have almost lost already.

[Fivestar4everMVP]

Isn't this an intentional delay? If a lot of people experienced this but haven't raised this concern, then that means that they understand why that delay is there. Live betting feature has this delay in them to take into account any possible change in scores whatnot, so yeah, you're just unfortunate on redeeming and not really scammed by Stake by any means. Not saying this because I have them on my signature, but because that's what it really is since then.

Exactly what I was trying to make op understand in my previous comments, that 7 seconds delay have always been there like I understand, and when ever you decide to cashout your bet, just pray that the scores do not change within that 7 seconds, cus If it does, then the cash out request will he automatically declined.

I think op know this already but just won't or didn't want to accept it, and this is exactly what many of us, gamblers do, and it's unfortunate really, knowing the truth that have existed right from time, but denying it just because he wants to have a case.

[delfastTions]

I don't remember when this question that OP posed was already discussed a couple of years ago here on our forum and just in the "Gambling" section. 

Here a dude (probably a scammer, I think) began to advertise himself, who claimed to play and instantly withdraw the bet, taking into account the difference in the time of transmission of information about the victory in such fast-paced games as tennis and table tennis.  We are talking about seconds and even fractions of a second, when the score is critical, the loss is understandable, but there is a second, two, before the decision of the referee.  And it is necessary to withdraw the bet at this very moment.  But it seems to me that this is all from the realm of fantasy, although I do not exclude that sometimes it may even work out. 
But here OP just got into such a situation of ha delays of telecommunication networks, which also of course should be taken into account in such bets on fast games. 
Sometimes these signal delays are very critical.

[SirJohnVonSlotty]

the site thought for 7 seconds, and while these 7 seconds went by, the score became already 10-11 and I was not allowed to redeem the bet.

7 seconds, even if it would be 15 seconds, is nothing. It can be your fault, it can be their fault, it can be the ISP's fault, or even the VPN that you're using. There's just too many factors and you can't expect them to be responsible for each and everyone of them.

I mean, I feel your pain, but can you really be mad on them here?

[paxmao]

This is an easy one for the platform to wiggle around based off the terms and conditions you signed up for when registering on their website.

It is important to note that it is possible that it was truly a network lag (7 seconds is not such a ridiculous time), and you can I expect the site to compensate any resulting situation from network lags.

You can choose to avoid the platform on the basis of their lags and also their unsatisfactory support team.

7 seconds of lag on such a system of betting is certainly an eternity. The system should provide the performance needed for all the games and options they are offering so that the users have the right experience when playing games that require real time decisions such as the one that seem to be case here. I think this is an issue for this casino and they should deal with it adequately.

[Peanutswar]

There was a delay happens when you are trying to cashout and at the same time they have the updated live odds so better before making a decision with your pulling out the bets is you already made it before the pulling back gets disabled, this has a time enough to make a load of course not all the time it's just the system with a no delay upon clicking, better making a decision early as possible I guess the most ideal thing to do.

[YOSHIE]

I just want people to know that there may be bugs like this on this site and support won't support you.

Yes, you should be ashamed to make redemption within 7 seconds, not only the Steak casino, blocking your redemption with 7 seconds, almost all casinos do the same as the Steak casino does.

You need to know that what you do doesn't just happen to tennis bets, football, basketball and others in the name of sports betting do that, place a re-bet within 7 seconds, want to get big profits with small capital, it's really embarrassing.

A lot of sports bookmakers when in last time they raise the odds, many users take that chance, but casinos are not stupid, they have a feature of making users embarrassed and ridiculous.

[ethereumhunter]

the site thought for 7 seconds, and while these 7 seconds went by, the score became already 10-11 and I was not allowed to redeem the bet.

7 seconds, even if it would be 15 seconds, is nothing. It can be your fault, it can be their fault, it can be the ISP's fault, or even the VPN that you're using. There's just too many factors and you can't expect them to be responsible for each and everyone of them.

I mean, I feel your pain, but can you really be mad on them here?

It was indeed a difficult situation to accept but that was what happened. I'm curious about how much money is used to bet. If the money was small, I don't think he would be so disappointed and would have just let it go because cases like this might happen to other people. But when he's using big money, I think he must be disappointed but he should have foreseen everything before he placed that bet so that if anything were to happen, he could take the risk.