Coinplay CONFISCATING 291mbtc of fair NBA winnings

[SirJohnVonSlotty]

But it kinda is. I have been within the industry for a while now and randomly posting players activity online can get you fired, you would need to open up a case with the risk & fraud team or check with management (depending on the size of the business) to go through with it. If you're constantly sharing player activity online you'll get in proper trouble with the regulator, standard laws/gdpr and so on.

OP already gave permission to share his data with AskGamblers:

share it with Askgamblers. I give you permission to give all my sensitive and private information that you may have to them, I don't care.

No I understand that, I was just speaking in general how it's easier for the player to publish their own data, than for the operator to do the same. I'm not on either side, I even gave a couple more points on how to battle this in my post before.

The only thing curacao regulators go crazy about is if a casino doesn't pay their annual dues on time.  And it appears coingaming doesn't actually have a license as I don't see any official seal that can be verified on their page. 

If we were talking about a casino holding a proper license from somewhere like Malta or Isle of Man you'd have a valid point.  But if that were the case then the player wouldn't have to create a thread here to try and solve this kind of issue.

I worked with several of them, and I would say that UKGC is the most strict one, after that MGA, then Isle of Man and Curacao. I had no experience with Estonia though, but I'm looking in to it this quarter. Maybe your experience with the license is different though, and I don't want to spam the thread, so let's agree to disagree.

Regarding their license, they have it in their footer, but no verification seal, so another button for OP to push. You can always report operators directly to the regulator here: https://www.curacao-egaming.com/public-and-players/#section-authenticity

 

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[GekkeBelg]

I have had enough of it. Coinplay were given multiple chances to solve my case and now they completely ignore me. They are a complete scam company and users must be warned for them. I have no more trust at all that Coinplay will work with me on a solution, so I will now go the official way and have just submitted a complaint to Antillephone. If that also doesn't work out then I will contact a Curacao lawyer on a no-cure no-pay basis.

A flag has been created here:
https://bitcointalk.org/index.php?action=trust;u=3502111;page=iflags

Users are welcome to vote for or against it.

[Mahdirakib]

Users are welcome to vote for or against it.

Your flag is still inactive as it hasn't received enough support from the forum members. But I'm surprised to see that 5 other forum members have opposed the flag except Coinplay representative. All of them are old registered and member ranked users. I'm wondering why those users are opposing the flag.

Whatever, Coinplay representative has received negative feedback from the forum members with the reference of this accusation. And there is an active flag against them for 'bachezy' accusation. They have to resolve both issues now if they want clear their reputation in the forum. Don't forget to give an update here if you receive response from Coinplay license operator.

[AHOYBRAUSE]

Users are welcome to vote for or against it.

Your flag is still inactive as it hasn't received enough support from the forum members. But I'm surprised to see that 5 other forum members have opposed the flag except Coinplay representative. All of them are old registered and member ranked users. I'm wondering why those users are opposing the flag.

Whatever, Coinplay representative has received negative feedback from the forum members with the reference of this accusation. And there is an active flag against them for 'bachezy' accusation. They have to resolve both issues now if they want clear their reputation in the forum. Don't forget to give an update here if you receive response from Coinplay license operator.

All the accounts opposing the flag are just some no name bounty campaign chasers with almost no merit over the years.
Wouldn't surprise me if it's all the same person to be honest.

Maybe the 1 user controlling the accounts made some kind of deal, everything is possible here.

At least the coinplay rep has a lot of red tags, that should be a good warning for anybody the might consider playing there.

[TwitchySeal]

Users are welcome to vote for or against it.

Your flag is still inactive as it hasn't received enough support from the forum members. But I'm surprised to see that 5 other forum members have opposed the flag except Coinplay representative. All of them are old registered and member ranked users. I'm wondering why those users are opposing the flag.

Whatever, Coinplay representative has received negative feedback from the forum members with the reference of this accusation. And there is an active flag against them for 'bachezy' accusation. They have to resolve both issues now if they want clear their reputation in the forum. Don't forget to give an update here if you receive response from Coinplay license operator.

All the accounts opposing the flag are just some no name bounty campaign chasers with almost no merit over the years.
Wouldn't surprise me if it's all the same person to be honest.

Maybe the 1 user controlling the accounts made some kind of deal, everything is possible here.

At least the coinplay rep has a lot of red tags, that should be a good warning for anybody the might consider playing there.

Funny coinplay opposed the flag...after agreeing to go to arbitration, losing, and then posting nothing at all ever since....

[BitcoinGirl.Club]

Funny coinplay opposed the flag...after agreeing to go to arbitration, losing, and then posting nothing at all ever since....

Supported the flag. They could handle the case better but they had chosen not to, which did not make sense for me. Haven't we seen much nasty cases than this? But a better co-operation from their forum representatives made it easier for everyone to understand the situations at least.

Well done OP. At least you got the deposit back.
My suggestion to you will be, to play in highly established sportsbook like Stake, Sportsbet.io
I don't think you will have such problem with them if you are playing fair.

[SirJohnVonSlotty]

I knew that purchasing accounts is a thing, but never thought that it would be used this obviously

[John Abraham]

But that's not all, go into their BPIP profiles and see more interesting matches:

Interesting Information and Nice catch, Ratimov. So now started playing a dirty game in the forum. I won't be surprised if I see those accounts start to shill their project since those are exclusively woken-up accounts trying to defend coin play. I am wondering how dumb their representative or marketing or whoever is trying to do this shit. None of those accounts are on the DT network, and their support or opposition cannot change the flag result.

I wonder what this group of clowns, under the control of one user, has to do with this casino and its representative?

At least, I think so. I don't think they will come here to say it's a coincidence.

At first, they had a few scam accusations and forum members didn't care about it because those things happen. Sometimes players cheat as well. They said they would cooperate with 3rd party mediation service but did not accept the result. Now we have to see this dirty job to protect their reputation. Good try, but it did not work.

[John Abraham]

Interesting Information and Nice catch, Ratimov. So now started playing a dirty game in the forum. I won't be surprised if I see those accounts start to shill their project since those are exclusively woken-up accounts trying to defend coin play. I am wondering how dumb their representative or marketing or whoever is trying to do this shit. None of those accounts are on the DT network, and their support or opposition cannot change the flag result.

Often the purpose of such accounts is to show, supposedly, the support of the casino. You see, not everything is so simple, we have supporters and those who do not agree with these accusations. And everything in this spirit. Although, judging by the behavior of this representative, he did not try to somehow save his signature campaign and his reputation on this forum. Just accepted it and left.

This is one of the reasons why account sales are frowned upon by forum members. A few days ago, yahoo created a thread to discuss this matter, and I saw you are the first person to respond there. If I am not wrong, all the accounts you mentioned in this thread are sold now. Regarding their reputation, yeah. They did not try to defend their back. They just accepted and left. But, Did you get that their casino representative is unfamiliar with the forum environment and doesn't know much about the forum system? Who would buy such accounts to oppose the flags? They don't know how it works. I see this as an attempt to save their reputation in a dirty way.

I won't be surprised that he will soon lose his casino, he will create another one and come here again under a new brand.

I won't say that. No scam casinos lose their platform. They lose their reputation. Some casinos still have bad reputations as they don't care about reputation in this forum, and their platform is up and running.

[Pmalek]

If I am not wrong, all the accounts you mentioned in this thread are sold now. Regarding their reputation, yeah. They did not try to defend their back. They just accepted and left. But, Did you get that their casino representative is unfamiliar with the forum environment and doesn't know much about the forum system? Who would buy such accounts to oppose the flags? They don't know how it works. I see this as an attempt to save their reputation in a dirty way.

Maybe the accounts were bought long time ago and never used. Just lying there idle waiting on a reason to wake up. Maybe they aren't owned by Coinplay at all but some farm that contacted them and offered to oppose the flags for money. Maybe Coinplay runs many other casinos or Bitcointalk accounts and has numerous alt accounts they can use for various reasons. There are many possibilities. The only thing that is certain is that their opposition to the flags means absolutely nothing to their visibility. Wasted effort that could have been better spent on not cheating their players.

[GekkeBelg]

I also have something peculiar to mention. Last week I filed an official complaint at their Curacao Anitellephone Licenseholder and at first I did not receive a reply. Then when I asked after a couple days of hearing nothing "can you please tell me if you received my complaint and tell me how long on average it takes to handle complaints?" out of the blue within minutes this reply suddenly came:



It strongly looks to me as if they play together with their Licenseholder Antillephone. Because I am 100% sure I do not have multiple accounts. Coinplay never told me the exact thing they accused me of but their signature campaign manager said it was because of "arbitrage betting". So now it's suddenly a completely different accusation. I wonder why did they not want to give the exact details of what I did wrong to Askgamblers because it was oh so secret and private info, and now they simply give it away just like that?
And if this truly is the correct accusation and they have proof to back it up, why didn't they just share that with Askgamblers so that I would have been shut up and most people would still have some kind of trust in Coinplay and their reputation would be saved?

I know why, because it's an incorrect accusation and they do not have any proof to back it up and Askgamblers would have seen through it. But sadly their Licenseholder is protecting them as long as they pay their license fees.
Btw, after that email from Antillephone they totally ignored me on my follow up emails. Antillephone is a horrible Licenseholder and does nothing to protect players from dishonest companies.

Avoid Coinplay and avoid sportsbooks licensed by Antillephone, unless they have a truly good reputation such as Pinnacle, Stake etc.

[John Abraham]

Maybe the accounts were bought long time ago and never used. Just lying there idle waiting on a reason to wake up. Maybe they aren't owned by Coinplay at all but some farm that contacted them and offered to oppose the flags for money.

You could be correct as well. But, I don't see any point why they will keep the password unchanged if they were bought long ago. They woke up and changed the password as well. It seems those accounts were bought a few days ago. However, It's possible that those accounts are not owned by Coinplay but by someone else.

Maybe Coinplay runs many other casinos or Bitcointalk accounts and has numerous alt accounts they can use for various reasons. There are many possibilities. The only thing that is certain is that their opposition to the flags means absolutely nothing to their visibility. Wasted effort that could have been better spent on not cheating their players.

Even if Coinplay or their representative did not own those accounts, Whoever dealt with the party to oppose that flag is not familiar with the forum system. They don't know how it works. Otherwise, they won't spend money on that purpose. I don't know if they own several casinos. But, If they own those same types of casinos, prepare yourself to see more scam accusations in the coming days.

[T3PR00T]

I also have something peculiar to mention. Last week I filed an official complaint at their Curacao Anitellephone Licenseholder and at first I did not receive a reply.

I think there are many sportsbook and casino who are  Curacao Anitellephone License holder. Your claim of you are innocent means all other casinos are performing shady business. It will be unrealistic to think.

but their signature campaign manager said it was because of "arbitrage betting". So now it's suddenly a completely different accusation.

I think it makes better sense now for arbitrage betting. If you have more than one account from the same household then for example, you placed a bet in home win and when the odd changed your placed another bet in away win and also in draw. All places in the same market to bring a small percentage of profit no matter what final result of the sport. That's what is arbitrage betting.

You can do it using same betting company or with different company.

But it is interesting why coinplay never wanted to share anything in details to the forum and with askgamblers.

I also have something peculiar to mention. Last week I filed an official complaint at their Curacao Anitellephone Licenseholder and at first I did not receive a reply. Then when I asked after a couple days of hearing nothing "can you please tell me if you received my complaint and tell me how long on average it takes to handle complaints?" out of the blue within minutes this reply suddenly came:



It strongly looks to me as if they play together with their Licenseholder Antillephone. Because I am 100% sure I do not have multiple accounts. Coinplay never told me the exact thing they accused me of but their signature campaign manager said it was because of "arbitrage betting". So now it's suddenly a completely different accusation. I wonder why did they not want to give the exact details of what I did wrong to Askgamblers because it was oh so secret and private info, and now they simply give it away just like that?
And if this truly is the correct accusation and they have proof to back it up, why didn't they just share that with Askgamblers so that I would have been shut up and most people would still have some kind of trust in Coinplay and their reputation would be saved?

I know why, because it's an incorrect accusation and they do not have any proof to back it up and Askgamblers would have seen through it. But sadly their Licenseholder is protecting them as long as they pay their license fees.
Btw, after that email from Antillephone they totally ignored me on my follow up emails. Antillephone is a horrible Licenseholder and does nothing to protect players from dishonest companies.

Avoid Coinplay and avoid sportsbooks licensed by Antillephone, unless they have a truly good reputation such as Pinnacle, Stake etc.

[Pmalek]

<Snip>

Where are you from btw? Your email is in German, but your PC's local language seems to be in Dutch. "Deels bewolkt" isn't German, it's Dutch and means partially cloudy. According to Coinplay TOS, players from the Netherlands and its territories are restricted from playing on Coinplay. I am not sure if that has anything to do with the problems you are experiencing. When they mentioned multiple accounts, you might have used VPNs (the same ones other players used) to bypass that geographical restriction.

Obviously, you aren't going to admin if that is the case, and I am not accusing you. It's just an observation I made based on the screenshot you posted and what the casino's TOS says. But none of that explains the horrible way Coinplay has decided to deal with this situation.   

[SirJohnVonSlotty]

Antillephone is a horrible Licenseholder and does nothing to protect players from dishonest companies.

I know you're angry about the whole situation, but you can't just throw around sentences like this. Every Curacao license holder will stop dealing with an operator that has constant issues with players, and Antillephone is not an exception. 

I also see that your default location is in Netherlands, were you KYC verified and are your documents german or dutch?

[TwitchySeal]

Just a reminder to everyone that's trying to defend Coinplay for some odd reason:

Coinplay agreed to use askgamblers to arbitrate.  

Askgamblers ruled against Coinplay.

Coinplay did not pay and ghosted.




There is absolutely no reason that Coinplay deserves any benefit of doubt in this situation.

Antillephone is a horrible Licenseholder and does nothing to protect players from dishonest companies.

I know you're angry about the whole situation, but you can't just throw around sentences like this. Every Curacao license holder will stop dealing with an operator that has constant issues with players, and Antillephone is not an exception.  

I also see that your default location is in Netherlands, were you KYC verified and are your documents german or dutch?

Curacao itself is a joke when it comes to gaming licenses and judging by the email he got, Antillephone is as well.  I know, big changes are supposedly in the works, but the only memorable action I've ever seen Curacao take is to defend 1xbit, the longest running scam casino, after they were forced into bankruptcy, and attack the one who investigated them.  I don't think it's a coincidence that Coinplay is very likely a 1xbit franchise. 

[GekkeBelg]

<Snip>

Where are you from btw? Your email is in German, but your PC's local language seems to be in Dutch. "Deels bewolkt" isn't German, it's Dutch and means partially cloudy. According to Coinplay TOS, players from the Netherlands and its territories are restricted from playing on Coinplay. I am not sure if that has anything to do with the problems you are experiencing. When they mentioned multiple accounts, you might have used VPNs (the same ones other players used) to bypass that geographical restriction.

Obviously, you aren't going to admin if that is the case, and I am not accusing you. It's just an observation I made based on the screenshot you posted and what the casino's TOS says. But none of that explains the horrible way Coinplay has decided to deal with this situation.  

It's very simple, I am Dutch living in Germany. This is already known, see my topic about Owl in my history. When I presented them (Owl) my Dutch passport they judged me as Dutch player and confiscated my winnings. Then when I provided them my German utility bill and driving license they paid me out.

And no, this played no role in my confiscation at Coinplay since I entered the website from a German IP and never used a VPN. And never even had to do KYC.

If I was living in Netherlands and Coinplay confiscated for that reason I would never have opened a scam accusation because I would not be in my right. And in that case Coinplay would have a very easy defence if I would still have filed a complaint.

[GekkeBelg]

Antillephone is a horrible Licenseholder and does nothing to protect players from dishonest companies.

I know you're angry about the whole situation, but you can't just throw around sentences like this. Every Curacao license holder will stop dealing with an operator that has constant issues with players, and Antillephone is not an exception.  

I also see that your default location is in Netherlands, were you KYC verified and are your documents german or dutch?

I am not allowed to say that Antillephone is a horrible licensor when they simply pass on lies from the casino they licensed? And when I ask about clarification about those lies they ignore me....coincidence huh?

No, I was not KYC verified. My passport is Dutch and my driving license is German but that is not the issue here.

[BitcoinGirl.Club]

Antillephone is a horrible Licenseholder and does nothing to protect players from dishonest companies.

I know you're angry about the whole situation, but you can't just throw around sentences like this. Every Curacao license holder will stop dealing with an operator that has constant issues with players, and Antillephone is not an exception.  

I also see that your default location is in Netherlands, were you KYC verified and are your documents german or dutch?

I am not allowed to say that Antillephone is a horrible licensor when they simply pass on lies from the casino they licensed? And when I ask about clarification about those lies they ignore me....coincidence huh?

No, I was not KYC verified. My passport is Dutch and my driving license is German but that is not the issue here.

You are creating doubt in mind, I am sorry I removed my support from the flag you created. It looks to me the whole story was not said completely. It does not surprise me though. There are many cases where many of us were bluffed by abusive gamblers like you. They see this place is a good chance for clearing their abuse.

Curacao itself is a joke when it comes to gaming licenses and judging by the email he got, Antillephone is as well.  I know, big changes are supposedly in the works, but the only memorable action I've ever seen Curacao take is to defend 1xbit, the longest running scam casino, after they were forced into bankruptcy, and attack the one who investigated them.  I don't think it's a coincidence that Coinplay is very likely a 1xbit franchise. 

In other words all sportsbook who have Curacao license are absolutely joke and the governing body who authorized Curacao license are jokes too? Let's not understand a thing the way it benefits us.

[SirJohnVonSlotty]

Just a reminder to everyone that's trying to defend Coinplay for some odd reason:

Coinplay agreed to use askgamblers to arbitrate.  

Askgamblers ruled against Coinplay.

Coinplay did not pay and ghosted.

There is absolutely no reason that Coinplay deserves any benefit of doubt in this situation.

I'm not defending Coinplay, in my eyes this ended up as a good lesson for both sides. Coinplay got slapped by the internet for not dealing with the issue, the player got their deposit back (regardless if they did or did not try to play the system)

What I'm trying to do though is figure out for my self what actually happened here, and it seems there's more to it.

#1. We have a Dutch player, who shouldn't be playing outside of his country, actively playing on several brands outside of his country.  
#2. That player won a larger amount through activity on several accounts, and triggered the abuser matrix.
#3. That same player got reported that he was playing with different accounts, arbitrage and so on.
#4. The operator didn't want to argue, refunded his deposit and closed his account.
#5. Even if the player could manage to somehow prove that he wasn't abusing the operator and remove all the smoke surrounding him, if KYC would be asked for, he would fail it and again only get the deposit back.

In my eyes this is not a scam situation, since the deposit was refunded, and the wins (operators money) was confiscated because of irregularities.

On the other side we have the operator, Coinplay, who just doesn't want to deal with this thing and assign resources to argue with the player publicly, so they kinda do deserve the flag as a lesson and I would definitely keep this thread alive.

At the same time, I want to note that operators sometimes get numb on this type of situations, just open up TrustPilot and type in any reputable casino, you'll see tons of 1 star reviews claiming "scam", and no one responds to them because it just costs too much resources to explain to TrustPilot how the scam went, especially when you're dealing with a user that aims to destroy you in any way possible. We had these situations on brands like Betsafe and Bet365 on a daily basis and it was hard to deal with it individually.

Curacao itself is a joke when it comes to gaming licenses and judging by the email he got, Antillephone is as well.  I know, big changes are supposedly in the works, but the only memorable action I've ever seen Curacao take is to defend 1xbit, the longest running scam casino, after they were forced into bankruptcy, and attack the one who investigated them.  I don't think it's a coincidence that Coinplay is very likely a 1xbit franchise.  

My experience is different, and if there wouldn't be for regulators, you would be playing rouge games with rouge payment providers, with scams going left and right. I am not familiar with what happened with 1xbit though, but I'll research it.

I am not allowed to say that Antillephone is a horrible licensor when they simply pass on lies from the casino they licensed? And when I ask about clarification about those lies they ignore me....coincidence huh?

No, I was not KYC verified. My passport is Dutch and my driving license is German but that is not the issue here.

You're allowed to say whatever you want, but the way you say it will either go in to your favor or against it. If you look at all my posts in your thread you'll see that I was just looking to discuss the situation, I'm not personally attacking you or claim that Coinplay did the right thing.