Rollbit hold funds and ignore in chat

[ScamViruS]

Good afternoon. No one can invite representatives of rollbit to the topic? I'm just wondering what they'll say when they set up a video conference and then ignore it

Rollbit representative has already replied in this thread and they are following their process to solve your problem. If they take your time, you can wait patiently to follow the next step. If you keep in touch with them you will know how long it will take to resolve your problem. And Rollbit's representative is offline in this forum, so he needs to come online to report the current status of your problem.

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[RollbitScammers]

Here the problem is elsewhere. They write to me that there will be a video call tomorrow and do not answer for two days

[Stakemeharder]

It is strange that they are not wanting to do a video call. If that is all it takes for you to access account, then it should not be a problem. Let's see if they update you or this thread further.

[RollbitScammers]

Still no video call scheduled. What does mr Razer think about this?

[RollbitScammers]

They haven't been able to make a video call with me for a month. Is this already a scam or not yet?

[holydarkness]

They haven't been able to make a video call with me for a month. Is this already a scam or not yet?

Hi, though I previously said it is rather redundant if I send Razer another PM because he's been already aware of this case, I have to say one month of dragged case with no clear end is quite unfair for your side. As such, I am sending him another PM to reattend to this thread and/or rescheduling a video call.

I can't promise you anything, his last online activity was a week ago and probably will still not go back online for another days or weeks, but it worth to take the shot. Rollbit has made quite a reputation on the forum, I am inclined to think that they won't throw away those hard earned reputation for one or two cases.


Edit: PM sent

[ChrissB]

This is quite pathetic that a casino can't find 5 minutes for a video verification for a month. I think it's time for a reputed member to tag them and force a reply out of them.

[holydarkness]

This is quite pathetic that a casino can't find 5 minutes for a video verification for a month. I think it's time for a reputed member to tag them and force a reply out of them.

I would prefer to give them some more time. They've been here for quite some time and has built their reputation quite well, I don't think they'll want to sacrifice those reputation for what's probably --for them-- infinitesimal amount of fund involved on this case. No offend intended for the OP by saying so, just for the sake of painting a better illustration.

There could be several possibilities like the case accidentally marked as solved after the first call, or the note to call back got lost on the stack of cases of the representative handling this case.

If OP feels like he want to raise a flag or leave a negative feedback to Rollbit, they're more than welcome to, but I myself will wait before supporting or opposing the flag and see if Razer will reply or do something after my PM.

[RollbitScammers]

After an unsuccessful call, they wrote to me "we will continue tomorrow." After 5 days of silence, I received an answer

"hey,

I will reach out here with a time / date when we can go ahead with this call.

If you have any questions feel free to reach out.

Kind Regards,

Smokey Lisa"

It was April 20th! Nothing after that. This situation is absolutely abnormal, even if it is solved. Their careless attitude and lies simply do not cause any respect. All their words are lies! It feels like they are deliberately mocking. I would like to know their administration is aware of how their support works? This SmokeyLisa who is in charge of video calls is completely unprofessional

[BitcoinGirl.Club]

Few days ago I left a message to Rollbit Razer to check the other scam accusation thread.  Now this one added too. He seems not online since 20th. Let's wait for him to be online and address the issue.

Lately it seems another web of accusations against Rollbit if I can remember Rollbit was the casino who had a few accusations against them few months ago too.

[holydarkness]

OP, has you got any reply or follow ups from SmokeyLisa or whoever representative they assigned to handle your case? I see that Rollbit Razer was online three days ago, they should have been aware of my message, if they haven't before. As I've exhausted all of the possible efforts I can do to reach them, and from the three --that I know-- current open cases against Rollbit, I think yours is the one most justified to say you're being treated unfairly, I have no other option but to leave a tag if they're yet to have that video call with you, in hope that it'll persuade them to expedite this resolution process.

[RollbitScammers]

The last message from them was on April 20

"hey,

I will reach out here with a time / date when we can go ahead with this call.

If you have any questions feel free to reach out.

Kind Regards,

Smokey Lisa"

After that no one contacted me.

[holydarkness]

The last message from them was on April 20

"hey,

I will reach out here with a time / date when we can go ahead with this call.

If you have any questions feel free to reach out.

Kind Regards,

Smokey Lisa"

After that no one contacted me.

I am leaving a negative feedback for both Rollbitcom and Rollbit Razer for now, in hope that it can persuade them to expedite the video verification.

Please note that the feedback does not means I am thinking that Rollbit is the wrong one here, nor OP. The tag simply served as an attempt to get them back on track. And as such, OP, please update us here if you got any development from them.

[a581aa]

They wasted a lot of your time and will have retribution. Rollbit has a good reputation on the forum, but they are only lucky to have some small fame. However, I believe that time will prove that they will soon become worse and worse. This company hides many dark means to torture players. Good luck to you, OP, please stay away from such platforms as soon as possible.

[shasan]

They wasted a lot of your time and will have retribution. Rollbit has a good reputation on the forum, but they are only lucky to have some small fame. However, I believe that time will prove that they will soon become worse and worse. This company hides many dark means to torture players. Good luck to you, OP, please stay away from such platforms as soon as possible.

Do you think the amount which has been mentioned by the OP is a big amount for Rollbit? The amount mentioned by the OP is a small amount and they will never scam such an amount. I think they will soon perform a video call and do the verification. Also, it seems to me that they are trying to figure out how the OP abusing the bonus system or something else.

[RollbitScammers]

If waiting for a video call for 40 days is normal for you, I might suspect that you have something to do with the Rollbit company. Because even in a situation if the client abused something, this is not normal. They just scheduled me a video call and didn't answer anything after that. They just laughed at me and I don’t even think about this money on my account, because I don’t want to waste time and nerves. Let them choke on this money, for me this is a scam company, and I chose the right nickname for myself

[holydarkness]

If waiting for a video call for 40 days is normal for you, I might suspect that you have something to do with the Rollbit company. Because even in a situation if the client abused something, this is not normal. They just scheduled me a video call and didn't answer anything after that. They just laughed at me and I don’t even think about this money on my account, because I don’t want to waste time and nerves. Let them choke on this money, for me this is a scam company, and I chose the right nickname for myself

Let's not start throwing unnecessary accusations towards anyone. I know you're frustrated and understandably irritated, but shasan is one of the reputable members and a good scam busters of the forum. If a platform cheated their users, and proven by evidences, he'll agreed and said so instead of defending them, any of them.

What he tried to say is that your winning is arguably low compared to their daily cash flow and for them to risk their hard-earned reputation just to "earn" from the amount cheated, and thus, it's quite likely they're trying to figure out your case.

Razer was online again some time yesterday, and quite likely see the tag left on their account. I hope you'll hear from them soon.

[komancho]

Greetings to all. Recently signed up to rollbit to bet on the sportsbook. Regular game, lots of deposits and withdrawals. A few days ago I noticed that maxbet was reduced. I asked them in the chat to review the limits. About an hour after contacting, they requested KYC. I successfully passed it, but my limits were cut to zero. After that, I immediately tried to withdraw funds, but I could not do this. In the chat, I asked what the problem was, they answered that I needed to make a video call, I immediately agreed, but warned that I did not know English, but that I was using Google translator. They did not answer me for a long time, the next morning a certain SmokeyLisa answered me that "Hey,
I will let you know once I have some availability to sort this issue out ASAP.
Kind Regards,
Smokey Lisa."
 That is, I just have to wait for some unknown reason until a certain SmokeyLisa has free time so that I can withdraw my money. It's been 3 days and no one has scheduled a video call for me. All my chat messages get a rare reply "We'll update you accordingly."
The account currently has 770$ and 150$ bonuses. I'm not even sure that I have earned at least something during the existence of the account.
I just don't understand this whole situation. If you want to make a video call then let's do it! If you don't have time for it, then why should it be my problem?

I'm sorry for the mistakes. Copied text in google translate

rollbit is scam site, my account banned with 20k usd.

[holydarkness]

Hi, updating the thread with recent development. Razer finally replied to my PM yesterday evening informing me that --more or less-- he'll escalate the issue to the support team. Hopefully OP will hear from them about video verification soon. Meanwhile, I'll change the negative feedback to a neutral one as the purpose of the tag was never to left a bad verdict to Razer or Rollbit, and more to catch their attention, which already achieved.

OP, please update us accordingly if you've heard from them and have the video convo scheduled and/or the issie cleared.

my apologies for not being able to update the thread sooner, the instance I got the PM, I was AFK almost all day yesterday

[Rollbit Razer]

Hi, updating the thread with recent development. Razer finally replied to my PM yesterday evening informing me that --more or less-- he'll escalate the issue to the support team. Hopefully OP will hear from them about video verification soon. Meanwhile, I'll change the negative feedback to a neutral one as the purpose of the tag was never to left a bad verdict to Razer or Rollbit, and more to catch their attention, which already achieved.

OP, please update us accordingly if you've heard from them and have the video convo scheduled and/or the issie cleared.

my apologies for not being able to update the thread sooner, the instance I got the PM, I was AFK almost all day yesterday

Thanks for updating everyone here, holydarkness!

Firstly, I'd like to apologise for the delay in updating everyone.

I chased this up internally yesterday and today and can see that it was concluded on our end after the video call.

As we initially stated, we had very good reason to believe the account was being operated by a prolific sportsbook abuser. There was links to previous accounts and general hallmarks of such an abuser.

The video call cemented this position as it was very clear the supplied KYC wasn't from the individual controlling the account.