Rollbit disables account and seizes funds (10.2k)!

[holydarkness]

Hey there,

Firstly, thanks to holydarkness for letting us know about this thread!

This one is a pretty standard Sportsbook abuse case that was flagged to us by our Sportsbook provider. Specifically, they were prolifically abusing bonus features that we offer alongside our Sportsbook offering.

As OP has more or less included, they were told the same via our on-site support. This was not at the expense of the player as they finished in profit on Rollbit.

Thanks,
Razer

Hi, thank you for coming here and addressing the issue. If I may clarify and better understand the situation, my guess earlier is correct, that OP was banned because they utilize a strategy that can be considered as a value betting, in form of taking advantage offered by rakeback? I am not sure I quite understand the part of your statement I underlined. Does this means the 10.2k was not OP's fund and their deposits? And the entirety of it was what OP gained from the rakeback and value bet?

As for OP, may I know what amount you deposited on rollbit?

Problem is, why is value betting a reason to suspend an account???

Though there is no written law that prohibit it and the general consensus by internet search will mostly tell you that value betting is simply a strategy, it still frowned by most casino.

If they have a problem with him betting small odds to qualify for rakeback or whatever they could just exclude him from this kind of bonus? If you offer a bonus or whatever, how can this be abused?
If every site would do this, and every site has some kind of bonus or rake back, then nobody ever would place bets online again.

That is what I wanted to know; whether the case is specifically because OP utilize rakeback, do a value bet, or combine both. I'd like to cover all the ground before jumping into conclusion.

Also, how is it justified to take his deposits/winnings? You could just strip him of the bonus money, I doubt that's 10k$.

Those are really shady excuses to not pay the man. It's actually ridiculous.

And that, above, is what I am seeking, if you read the last part of my paragraph to Razer and the last sentence addressed to OP, I wanted to know how much exactly OP deposited without the winning and the bonuses. And from that, I'd like to propose if it's possible to take the middle way by considering OP is simply clueless and let him get his deposit back.

Edit: quoting OP for image visibility

I don't have the total I deposited and withdrew on hand, but if I were to guess I was in profit. But profit not from the value betting at all.

First and foremost I appreciate the forum and community for giving me a space to explain my side and what has happened. The goal is for me to be transparent and show the evidence I have that I was not abusing. Never in my life would I think betting for value is considered abusive when they put odds up for players, but anyway here we are.

I have some points I want to address down below to give more perspective.

1. As I stated before, It is completely ok for me to lose 5k or 2k on bets at 1.003 odds but when they are winning, then it becomes abuse? I have lost plenty of bets at these low odds but Rollbit is fine when that happens.

Link to more bets that lost -

This lost bet was for 3k on 1.003 odds^. If it wins, I'm abusing, but if it loses it is ok...

2. This 'value betting' was not all the betting that I did nor did it make up most of winnings! Majority of my bets and wins were at higher odds for LOL, Dota and other sports such as UFC, Basketball. Two days prior to my account being banned I was betting on 1.3-2.5 odds for Dota and made over 3k back that I lost when I lost some bets on 1.003 odds (The above bet). Bet history would PROVE that as well as the photos that I can show you here.  


Links to my bets recently with various odds -






As you can see, I was betting on such a variety of sports and odds with a lot of those winnings coming from this. I can post more of my bet history if that would help my case too... I want to establish that I am not just winning bets on one particular thing. Those wins above are over 3k just there!

3. With their remark that 'because I am in profit is enough to keep funds' doesn't make sense. Saying this is 'Pretty standard sportsbook abuse case', I have not heard of anyone getting banned and funds locked for what I was betting on.

4. They stated multiple times that 'The rest of the account's funds are from sportsbook abuse rewards'. I completely disagree with this statement as I have place bets on a variety of sports and odds that added up to around 19.6k in rewards. The first 5 months of me using rollbit and betting, it was NEVER on low odds or value betting. Mainly just me and my dumb bets hoping stuff would hit. Does that mean I was abusing it then as well? With this logic, 60% of my bets were deemed abusive (Still don't get why it's considered abuse) as my account has 10.2k in it plus a Rollbot worth over 1.5k, so 11.7k in value.

Link to my rewards as of April 9th -

5. I have NFT's and a Rollbot in the account, but Rollbit seem content to keep these?

6. Why is it considered abuse if I didn't break any terms of service? I firmly believe what I was doing is above board. If Rollbit wants to put requirements on the odds to earn rakeback on, then that is on their side, not mine. Value betting is not a reason to suspend an account and take winnings!

What do I have to do in order to get my funds returned to me?  I would like some more clarity on this from Rollbit...

Thanks everyone - much love.

[1715148567]

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[1715148567]

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[1715148567]

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[darkangel11]

As OP has more or less included, they were told the same via our on-site support. This was not at the expense of the player as they finished in profit on Rollbit.

But you've managed to equalize this by locking his account and claiming all the money he had there, am I right?
Personally, I'm fed up of the way casinos act in these cases. First you lock his account and when he asks why, you answer "we have nothing to say to you" but when he starts a thread here, to complain, you suddenly find the time to explain the situation. Why does this have to be the case each time? Why Can't you simply explain to the player why he's being banned from the site, so that he doesn't have to spend hours asking about it and explaining his actions to the whole community?

[RollbitScammers]

Hey there,

Firstly, thanks to holydarkness for letting us know about this thread!

This one is a pretty standard Sportsbook abuse case that was flagged to us by our Sportsbook provider. Specifically, they were prolifically abusing bonus features that we offer alongside our Sportsbook offering.

As OP has more or less included, they were told the same via our on-site support. This was not at the expense of the player as they finished in profit on Rollbit.

Thanks,
Razer

To be honest, I'm shocked! Any player who made bets at the bookmaker understands that this is a scam! In fact, OP was just placing bets (which he could lose) and you were giving him bonuses on YOUR program. You just took him away on the pretense that he was making normal bets. This is your bonus program and the player has not violated anything. If the community does not respond more adequately to such behavior of the rollbit administration, this will continue forever. Obviously they just took the money for no reason!

[BitcoinGirl.Club]

This one is a pretty standard Sportsbook abuse case that was flagged to us by our Sportsbook provider. Specifically, they were prolifically abusing bonus features that we offer alongside our Sportsbook offering.

Wait, which part of bonus feature they were abusing? Can you please quote it from your terms.
I see he wanted the rakeback, you did not have a minimum odd for that so he did not have to worries about it.
Is this part an abuse?

An abuse could be, if he was creating many accounts, claim rakeback for the same deposit from one account to other. Do we have such case?

[virasog]

If true that you had that much in funds on their site I can't help but wonder - WHY?

I saw gamblers to have 10x or even 100x balance in their gambling account. For some it's a lot of money but for others it could be a small part of the wealth they have.

Putting excess money in gambling account is not the right move. We should know that these gambling sites are centralized and in case of any mishap, they can close our accounts and all our funds will be lost if this happens. So better keep your funds with you and deposit only the funds with which you want to gamble.

Wait, which part of bonus feature they were abusing? Can you please quote it from your terms.
I see he wanted the rakeback, you did not have a minimum odd for that so he did not have to worries about it.
Is this part an abuse?

An abuse could be, if he was creating many accounts, claim rakeback for the same deposit from one account to other. Do we have such case?

Having one account and using the bonus is not an abuse at all unless he is found guilt of using more than one account.
I guess they need to clarify what exactly OP violated which resulted in the ban of the account at Rollbit .

[BitcoinGirl.Club]

Having one account and using the bonus is not an abuse at all unless he is found guilt of using more than one account.

This is my initial thinking too. And not paying over $10k only because of using bonus with a very small odd seems to me too much. So far it does not seem there is a claim for Multi account. Let's see what the official has to elaborate more about the case.

Few months ago similar cases were coming against a specific sportsbook. I can not remember if it was Rollbit or another one.

[coolcoinz]

It doesn't look good for the casino, to be honest.

It looks like they admit he was doing the same thing the whole time.
OP claims to be playing for 6 months.
The casino says he did not lose anything, but OP had 10k on his account, which means they allowed him to withdraw at least another 10k.
There were multiple successful withdrawals by OP before he was banned.

My question is: If he was playing for 6 months, depositing and withdrawing money all the time, placing multiple bets, why did it take so long for you to notice it? Why did you allow him to withdraw over 10k USD and then all of a sudden came to a conclusion that he's (allegedly) abusing bonuses, which is something he was doing for months?

Could you show the exact point of your ToS that he broke?

[yahoo62278]

I kinda have to side with the player and the casino in this case. I feel like if the bonus system can be abused then it's on rollbit to change it. Only make certain bets eligible for rakeback as a couple others have mentioned. The OP knows what he's doing can or could be considered as abuse, so it's sorta shady on his part, but It's no different than wagering 100k on a dice bet of x1.0102 odds. The player is taking the risk that the bet will lose.

I don't think taking 10k from the player is warranted IMO. You as a casino can see that a system can be abused, so fix it.

[Stakemeharder]

Having one account and using the bonus is not an abuse at all unless he is found guilt of using more than one account.

This is my initial thinking too. And not paying over $10k only because of using bonus with a very small odd seems to me too much. So far it does not seem there is a claim for Multi account. Let's see what the official has to elaborate more about the case.

Few months ago similar cases were coming against a specific sportsbook. I can not remember if it was Rollbit or another one.

Just to be clear to everyone, I have only had one account with Rollbit in my life. I have never multi accounted so there is no way Rollbit can say that is the reason.

I was allowed to deposit and withdraw for months as well and all of a sudden account is disabled out of nowhere. I typically am very courteous to support teams as I know that their jobs are quite stressful but when you receive no explanations from support about what you did wrong, I get a bit frustrated.

The lack of explanation and still no response to emails suggests that they don't care about this case and are content with keeping the funds with their 'Sportsbook abuse and the player is up so they didn't lose anything' claims.

Should I file a complaint with CEG about this or what other recourse is there?

Thanks for the help and support with this it is appreciated.

[holydarkness]

Just to be clear to everyone, I have only had one account with Rollbit in my life. I have never multi accounted so there is no way Rollbit can say that is the reason.

I was allowed to deposit and withdraw for months as well and all of a sudden account is disabled out of nowhere. I typically am very courteous to support teams as I know that their jobs are quite stressful but when you receive no explanations from support about what you did wrong, I get a bit frustrated.

The lack of explanation and still no response to emails suggests that they don't care about this case and are content with keeping the funds with their 'Sportsbook abuse and the player is up so they didn't lose anything' claims.

Should I file a complaint with CEG about this or what other recourse is there?

Thanks for the help and support with this it is appreciated.

I would advise you to give a little bit more time, maybe a few days to see if Rollbit representative will come back with better explanation for the concerns and opinion raised by other members here. Far as I know, CEG would also require you to exhaust all possible means of mediation prior to submitting formal complaint to them --I might be wrong, though-- and from other case against Rollbit that I attended to, there were no ADR platform that intermediate Rollbit and also accept sportsbet-related case. So, your chance right now is either this forum or their licensor.

I still stand by my opinion that your case is probably your strategy that they consider as value betting. However, it also worth mentioning that it might be done without such intention and simply a case of innocence, and several members's input here is worth considering, that Rollbit is also partially at fault on this case, because if they don't want such "abuse", they should take a better care of their rakeback system. Thus, based on the narrative this far, the best solution is to let you get your deposit back and you both go separate ways.

But there might be more to this story that's yet to be told. I am still waiting for their representative to give a more in-depth explanation or anything that could contribute to the development of this case. Bottomline, I'm advising you to give it a few more days. But if you decide to directly escalate it to CEG, it's completely in your hand.

[ligz]

Man I am so sick of these casino and sportsbook.
Always making claims when a player wins, but if a player loses they will never give that money back.
And all the bullshit they make up, this is really frustrating me that they get away with this stuff all the time.

"He is up money so its okay"... how the hell is this ok? so basically he is getting freerolled...if he loses, he loses his money but if he wins, he doesnt get to keep his winnings? so 0 risk for the casino.

The casino makes money overall, so they should pay him his balance because "they're up money"

[Stakemeharder]

Just to be clear to everyone, I have only had one account with Rollbit in my life. I have never multi accounted so there is no way Rollbit can say that is the reason.

I was allowed to deposit and withdraw for months as well and all of a sudden account is disabled out of nowhere. I typically am very courteous to support teams as I know that their jobs are quite stressful but when you receive no explanations from support about what you did wrong, I get a bit frustrated.

The lack of explanation and still no response to emails suggests that they don't care about this case and are content with keeping the funds with their 'Sportsbook abuse and the player is up so they didn't lose anything' claims.

Should I file a complaint with CEG about this or what other recourse is there?

Thanks for the help and support with this it is appreciated.

I would advise you to give a little bit more time, maybe a few days to see if Rollbit representative will come back with better explanation for the concerns and opinion raised by other members here. Far as I know, CEG would also require you to exhaust all possible means of mediation prior to submitting formal complaint to them --I might be wrong, though-- and from other case against Rollbit that I attended to, there were no ADR platform that intermediate Rollbit and also accept sportsbet-related case. So, your chance right now is either this forum or their licensor.

I still stand by my opinion that your case is probably your strategy that they consider as value betting. However, it also worth mentioning that it might be done without such intention and simply a case of innocence, and several members's input here is worth considering, that Rollbit is also partially at fault on this case, because if they don't want such "abuse", they should take a better care of their rakeback system. Thus, based on the narrative this far, the best solution is to let you get your deposit back and you both go separate ways.

But there might be more to this story that's yet to be told. I am still waiting for their representative to give a more in-depth explanation or anything that could contribute to the development of this case. Bottomline, I'm advising you to give it a few more days. But if you decide to directly escalate it to CEG, it's completely in your hand.

Thanks for the information! I have never been in this situation before so did not know how to proceed. I will wait patiently for their representative to give more details on the matter before doing anything else.

Have a good rest of your weekend.

[BitcoinGirl.Club]

Having one account and using the bonus is not an abuse at all unless he is found guilt of using more than one account.

This is my initial thinking too. And not paying over $10k only because of using bonus with a very small odd seems to me too much. So far it does not seem there is a claim for Multi account. Let's see what the official has to elaborate more about the case.

Few months ago similar cases were coming against a specific sportsbook. I can not remember if it was Rollbit or another one.

Just to be clear to everyone, I have only had one account with Rollbit in my life. I have never multi accounted so there is no way Rollbit can say that is the reason.

From the response of Rollbit it seems they were not talking about multi account so I think that's not the case for you.

Man I am so sick of these casino and sportsbook.
Always making claims when a player wins, but if a player loses they will never give that money back.
And all the bullshit they make up, this is really frustrating me that they get away with this stuff all the time.

"He is up money so its okay"... how the hell is this ok? so basically he is getting freerolled...if he loses, he loses his money but if he wins, he doesnt get to keep his winnings? so 0 risk for the casino.

The casino makes money overall, so they should pay him his balance because "they're up money"

It's very simple. When sportsbook are making money, they are in profit. In a business when you are losing your money then you are always alert to protect it.

I would advise you to give a little bit more time, maybe a few days to see if Rollbit representative will come back with better explanation for the concerns and opinion raised by other members here.

I am pretty sure we will have an update from them. There are handful of users ask in this thread and asking for information. Rollbit is here for long time and they know how to handle it.

[rohang]

Yea this is bullshit from rollbit. OP funds should not be confiscated

Just because he is in profit doesnt mean they can take seize his earnings.

Will warn players not to play here. Thanks @OP for creating thread

[Stakemeharder]

I am pretty sure we will have an update from them. There are handful of users ask in this thread and asking for information. Rollbit is here for long time and they know how to handle it.

I hope so! I sent an email to Razer from Rollbit just now, but I still have had no replies from their support in 2 weeks now. Really seems they don't want to give me an explanation on what I abused or TOS I breached (Which I can't find any).

I'm not sure what else to do now about this situation, any ideas are welcome.

Thanks

[BitcoinGirl.Club]

I am pretty sure we will have an update from them. There are handful of users ask in this thread and asking for information. Rollbit is here for long time and they know how to handle it.

I hope so! I sent an email to Razer from Rollbit just now, but I still have had no replies from their support in 2 weeks now. Really seems they don't want to give me an explanation on what I abused or TOS I breached (Which I can't find any).

I'm not sure what else to do now about this situation, any ideas are welcome.

Thanks

Let me help you in it a bit more. I will send them a PM to check the recent development and comment again. Hopefully they will do and take it seriously this time. Sometimes when an accuser accuse then their response seems overlooked. Two weeks for it is a long time.

[Edit] PM sent and we can wait few days or a week to be honest.

[Stakemeharder]

I am pretty sure we will have an update from them. There are handful of users ask in this thread and asking for information. Rollbit is here for long time and they know how to handle it.

I hope so! I sent an email to Razer from Rollbit just now, but I still have had no replies from their support in 2 weeks now. Really seems they don't want to give me an explanation on what I abused or TOS I breached (Which I can't find any).

I'm not sure what else to do now about this situation, any ideas are welcome.

Thanks

Let me help you in it a bit more. I will send them a PM to check the recent development and comment again. Hopefully they will do and take it seriously this time. Sometimes when an accuser accuse then their response seems overlooked. Two weeks for it is a long time.

[Edit] PM sent and we can wait few days or a week to be honest.

Thanks for the help. I will try to keep waiting patiently but I think Rollbit doesn't care too much about this accusation. They just want to keep the money and hope I stay silent. The lack of explanation from them and a direct response regarding what TOS I broke is worrying for other players that would look to use their services in the future.

[Stakemeharder]

I emailed very politely to support at Rollbit and even sent Razer another email. Still no response. This is beginning to look like a scam and just taking my money when I start to win. it is fine when I lose bets but when I win, it is abuse.

I would advise people to STAY AWAY from Rollbit as this can happen to anyone.

Patiently waiting for almost a month to get an answer on what terms of service I broke. No answer from Rollbit apart from 'Sportsbook abuse' and 'He is up so he didn't lose anything'. I deposit and withdraw for 6 months straight with no issues then randomly 'Account disabled'.

Hope the community here will help spread the word about this matter as I don't want to see other users get hurt by this site. Thanks all.

[T3PR00T]

@TwitchySeal, in case you missed it.

[holydarkness]

This these started to looks not so good. BitcoinGirl.Club, has you got any reply from Razer? Their last online activity was on 2nd of May, means they should have been aware and reading your PM. If they didn't reply you, you'll be the third user they deliberately ignore.

Pmalek was attending another thread and sent them a PM for rollbit scam (255 USDT), although the point of Pmalek's PM was asking for an ADR they're on and their silence could simply means there were none. I was waiting for their reply for Rollbit hold funds and ignore in chat, which I began to feel rather unjust for the player because they were left hanging for a situation that could be cleared with just a little bit of effort or extra work from Rollbit's team.

[...]
[Edit] PM sent and we can wait few days or a week to be honest.