Bitcoin Forum

Hi All,

I typically don't post on forums or anywhere but I am generally a quiet researcher that likes to verify postings about companies and see user experiences before indulging myself.

Scamming site: Rollbit.com

Background:

Over the past six months I was a user of a site called Rollbit, which many of you may know and enjoy. They offer a variety of casino games (I don't particularly enjoy any slots etc), NFT, Sportsbook, Lottery and much more. I generally used the sportsbook but dabbled in the occasional NFT lootbox, ultimate texas holdem for fun. The rewards program was fantastic as it gave you a rakeback and if you had a rollbot attached to your profile you could even get more % back from your bets.

To be clear I only ever used 1 account, Markobagz, and many in the community/chat knew of me. I was sometimes active in chat and talked with a couple influencers online about Rollbit news.

Over this time I deposited and withdrew around 30 times each without any issue, unless a particular crypto was done (SOL lol). I started to implement a strategy that I thought was going to make me money instead of just blindly betting without any thought process. The idea is to minimize your risk involved with bets and bet on extremely safe options that have low odds, 1.003 -1.02. The likelihood of you winning is high and you get the rakebacks involved. I typically would bet on CSGO over 18.5 rounds and they would hit more often than not. I must say I did lose around 5-6 of these bets on the csgo rounds. I also bet MMA with 1k bets on Israel adesanya in his last title fight, I do LOL at 1.5 odds. I bet basketball at 1.01 (Which failed more often that not) during live games. I liked Dota 2 as well just as it is fun to watch for me. I had a 5k bet at end of march at 1.02 odds for Aster to win a game in their match that lost. The majority of my bets were on random odds and not super low ones.  

What happened:

I try to login to my account on saturday morning, April 15th 2023 and it says account disabled please contact support. This was alarming as I have no clue what is going on. My last bet the night before at 1.003 odds LOST $1000 for the csgo game as well. Couple days before I was putting 1k on Dota 2 at 1.3-1.8 odds for around 20 bets. I start thinking to myself that they pulled a fast one on me and are keeping my funds, which is around 10.2k in my account. So, I email their support saying what has happened to my account, my funds and why they have not given me any explanation on the situation. Their reply was -

"Hello there,

Your account has been disabled permanently for abusing our Sportsbook feature.

Moonlight

Rollbit"

This was shocking to receive this response back form their support and I still did not get any reason why I was abusing it. They are putting the odds up for users to bet on, and I am placing those bets on the odds they provide. I was not trying to abuse anything and on top of that, I was losing a lot of bets every day!  

I reply back saying I am confused and to explain why I was abusing it and i get this reply back

"We have nothing further to comment on this situation.

Your account was found to be clearing abusing our sportsbook.

It will remain locked, permanently.

Lunr

Rollbit"

They still did not provide me any sort of response on my funds, apart from my account is closed permanently. I don't know what else to do at this point as I send 5 more emails to support without a reply. So I take to twitter to ask for assistance through their community members and people related to Rollbit.

Twitter thread: https://twitter.com/SmokeyLisa_eth/status/1647243443209469953

Their community manager states:

"The remaining funds on the account were rewards attributed from sportsbook abuse. Your account is up overall so you have not lost any money at all. I have just analysed your betting patterns and it's clear what you are doing."

I keep asking what I abused and to provide me the reason as I was losing money with my last bet even. What really shocked me is her saying that my account is up overall so I have not lost any money. That seems ridiculous.

On top of that, I was rewarded around 19.5k give or take from Rollbit. That would mean they believe that I abused the sportsbook for over half of my bets to consider the 'remaining funds on my account is attributed to sportsbook abuse".

No one on twitter replies to me or support anymore and they won't tell me what they are doing with my funds. Honestly a big letdown from Rollbit as they never mentioned to me anything I was doing was wrong. It seems that if I won the bets and rewards that is not ok, but if I lose bets for large amounts then that is ok.

Links for proof of conversations:

My account April 14 with 10.2k in it, Proof of Payment - https://imagizer. imageshack. com/img923/6984/p9xpxZ.jpg

PM/Chat Logs, Conversations with support - https://imagizer. imageshack. com/img924/9297/wfadoU.png

https://imagizer. imageshack.  com/img924/228/CYnbFO.png

Some Images of me losing large bets with low odds - https://imagizer. imageshack.  com/img923/6068/PbgIkR.jpg
https://imagizer. imageshack.   com/img923/3903/2BLLj4.jpg

Amount Scammed: $10,200 plus a rollbot worth 1k.

Additional Notes: There is not much recourse for people in my situation it seems but the thing I will do is file a complaint with the CEG and maybe files complaints against their payment agents in Cyprus.

My goal here is to warn others that this can happen to you too and you might not have any recourse. Of course I would like my funds returned to me but the chances of that are slim from a company like this. It really is sad to see as Rollbit was a favorite platform for me.

If anyone has any comments, or suggestions on what I should do I'm all ears. If you took the time to read this, I appreciate it and wish you the best of luck on your future playing.

Edit: I have created a Flag against Rollbit Razer (Rollbit's Admin) due to the lack of explanation in this case.

Please see here: https://bitcointalk.org/index.php?action=trust;flag=3178

Would appreciate the support in this matter, thanks all.

Quoting for image view. I've also send a PM to Rollbit Razer (https://bitcointalk.org/index.php?action=profile;u=3261248) notifying him about this issue. Let's wait him to be back online and see if he has an insight for this matter. But if I may give my amateur opinion based on your strategy quoted below, this seems like a value bet. I am not sure if rollbit explicitly forbid this and if it's specifically written on their ToS, but the general consensus applied by bookies is that it is see as something that's frowned upon.

Thanks for the support on this matter, it is much appreciated.

I was just very surprised that they would lock up all my funds because of this, not even let me withdraw funds or give me a warning/support on the matter. I would never have thought that value betting was against their terms and abuse was not my intention, rather than applying a strategy based model to increase my chances of winning.

If true that you had that much in funds on their site I can't help but wonder - WHY?

I can't find the term



in this Forum having been used by anyone.

I saw gamblers to have 10x or even 100x balance in their gambling account. For some it's a lot of money but for others it could be a small part of the wealth they have.

Wait, you are getting rakeback from bets that win +99% of the time?
1.003 decimal odds is like ~99.70% win probability

Rollbit can't be this stupid, right? There has to be minimum odds requirement for rakeback.


He risked 1000$ to win 3$, one of the dumbest bets I have ever seen. But even a 1% rakeback would make it +EV.

I don't understand why this should be a problem for the customer and not the rollbit company? Does abuse of rakeback give a reason to confiscate all the money from the balance? In this case, you can find any reason and take the money. Instead of improving their rakeback system. This is a blatant fraud on the part of the company, but they are famous for this and I'm not surprised

I 100% agree with you. IMO Rollbit should pay OP and change the rakeback system.

I was just surprised if Rollbit really could be this stupid.

I am not usually active in forums but ever since this happened wanted to bring to light my situation. Probably won't find my username here at all but more than happy if anyone wants to DM me and get more details or speak to me privately. I'm always open to suggestions and comments about what to do/handle this. In my eyes it is already a sunk cost as they seem content with not replying to me and keeping my funds. 


Yes, it is not worth it to make $3 off that bet but when you get a rakeback of 1-2% of your bet it makes it much more worth it. There are no minimum odds for rakeback which was strange and that is why I thought it was a good strategy. Intention was not abuse but to increase my EV. If they thought it needed to be changed, then either set minim odds for sportsbook rakebacks, or restrict my account from these types of games/odds. Seizing funds and NFT's should not be the option.

More and more we read the words "sportsbook abuse" these days in connection with scam accusations against bookies or casinos.

Might become their new go to excuse to not pay players. The multi accounting accusation doesn't look so interesting anymore so it seems.

What I wonder though, do does someone abuse a sportsbook? They never actually say or answer what the user has done but expect him or her to just accept it.
You can't just keep someone's deposits and winnings if he made bets so he qualifies for rake back or whatever.

If that was the case then stake.com would need to ban a big chunk of their players that just wager to level up or to qualify for bonus drops.

I have rollbit on my radar for a while now, ever since they bough the hacked data stolen from stake to promote their own casino. Nor surprised to see an increase of accusations against this site recently.

You can't treat every case as equal, where the casinos use multi-acc as an excuse to not pay their players. Every case has their own story. Some cases, the players did cheat the bookies, while on the other cases the casinos falsely accuse their players for something that they didn't do. This is why it is essential to understand both sides of the story.

And umm... what stake has to do with this case?

Rollbit and stake have a connection. Some months back stake was hacked and user data such as email addresses were stolen. About 2 months ago almost all platinum+ VIPs got catered emails from rollbit with bonus offers, the higher the VIP level on stake, the higher the bonus was.

In conclusion, Rollbit bought the stolen data from the hackers, therefor a company that uses such shady things to promote its own business can't be trusted in the first place in my eyes. That's all I meant to say with it.

By the way, I also got the bonus, 100$ . They advertised it as "no strings attached", but in order to be able to withdraw you suddenly had to deposit and send document for KYC. Obviously I don't trust a company that uses shady tactics as well as having several scam accusations with my documents, so I rather told them to keep the money and logged out for good.

Aham. That's surprising. I wasn't aware of "Stake's Data breach or something like that. Has that happened? Are you a VIP member there? How are you confirmed that All VIP members received an email from Rollbit? How many Stake VIP's you know personally? How do you confirm that they also received a promotional email from Rollbit? Did you post it anywhere within or outside this forum when it happened?

Now come to the 2nd Point. They said No Strings Attached, and you had to make a deposit to withdraw the Funds? I have no problem with KYC since the casino requires their user KYC to verify, and it's on their TOS page. If their promotional email says No Strings Attached, then they ask users to make a deposit to be eligible to withdraw their winnings. Of course, this is a string. Did you post those anywhere?

I didn't say all, I said almost all.
Of course that happened. You can read about in in the stake forum. Here are 2 threads that were created when the rollbit emails came in. I also got it, and my email was ONLY registered on stake, no where else. All platinum 4 users got 100$, platinum 3 got like 40 and 2 got 20$ I think. Diamond players got 4 and 5 digit $ amounts. So rollbit knew the VIP levels plus the emails of stake players.

In the threads you can see screens as well of the original mail, "no strings attached" included.

https://stakecommunity.com/topic/69379-stake-data-leaked-did-you-get-a-bonus-email-for-another-casino/#comment-1482333
https://stakecommunity.com/topic/69364-email-from-diffrente-casino-anyone-else-got-it/#comment-1482119

this could probably be the reason why they banned your account. they realize what you're doing and banned your account.

do you have any sources about this? I am quite intrigued and would love to read more into it. I won't be surprised if other casinos do this too, I mean it is a great way to get new gamblers especially if you already know that they are gamblers that are willing to spend a lot of money

nevermind about the source looks like you posted it while I am making my post.

Hey there,

Firstly, thanks to holydarkness (https://bitcointalk.org/index.php?action=profile;u=754818) for letting us know about this thread!

This one is a pretty standard Sportsbook abuse case that was flagged to us by our Sportsbook provider. Specifically, they were prolifically abusing bonus features that we offer alongside our Sportsbook offering.

As OP has more or less included, they were told the same via our on-site support. This was not at the expense of the player as they finished in profit on Rollbit.

Thanks,
Razer

Hi Razr,

I appreciate a reply as all of the support has gone quiet on my emails.

Well how do you even abuse a sportsbook? 

Players make bets available and its fine when people loose money on it, but when they are making money its called abuse. I have numerous bets that lost with low odds, is that considered abuse? Theres nothing about it in the TOS and if you are concerned about people gaming the bonus features, address these issues by having a minimum odds to trigger them. You should not punish players for following your rules and TOS and when they start winning lock the account and take funds.

Still does not give the right to Permanently close the account, without any warning, limitations or whatsoever, just locking you out of your money and thinking its fine "because he is UP".

Hi, thank you for coming here and addressing the issue. If I may clarify and better understand the situation, my guess earlier is correct, that OP was banned because they utilize a strategy that can be considered as a value betting, in form of taking advantage offered by rakeback? I am not sure I quite understand the part of your statement I underlined. Does this means the 10.2k was not OP's fund and their deposits? And the entirety of it was what OP gained from the rakeback and value bet?

As for OP, may I know what amount you deposited on rollbit?

Problem is, why is value betting a reason to suspend an account???
If they have a problem with him betting small odds to qualify for rakeback or whatever they could just exclude him from this kind of bonus? If you offer a bonus or whatever, how can this be abused?
If every site would do this, and every site has some kind of bonus or rake back, then nobody ever would place bets online again.
Also, how is it justified to take his deposits/winnings? You could just strip him of the bonus money, I doubt that's 10k$.

Those are really shady excuses to not pay the man. It's actually ridiculous.

As for OP, may I know what amount you deposited on rollbit?
[/quote]

I don't have the total I deposited and withdrew on hand, but if I were to guess I was in profit. But profit not from the value betting at all.

First and foremost I appreciate the forum and community for giving me a space to explain my side and what has happened. The goal is for me to be transparent and show the evidence I have that I was not abusing. Never in my life would I think betting for value is considered abusive when they put odds up for players, but anyway here we are.

I have some points I want to address down below to give more perspective.

1. As I stated before, It is completely ok for me to lose 5k or 2k on bets at 1.003 odds but when they are winning, then it becomes abuse? I have lost plenty of bets at these low odds but Rollbit is fine when that happens.

Link to more bets that lost - https://imagizer. imageshack. com/img923/2990/kLkbAW.jpg

This lost bet was for 3k on 1.003 odds^. If it wins, I'm abusing, but if it loses it is ok...

2. This 'value betting' was not all the betting that I did nor did it make up most of winnings! Majority of my bets and wins were at higher odds for LOL, Dota and other sports such as UFC, Basketball. Two days prior to my account being banned I was betting on 1.3-2.5 odds for Dota and made over 3k back that I lost when I lost some bets on 1.003 odds (The above bet). Bet history would PROVE that as well as the photos that I can show you here.  


Links to my bets recently with various odds -

https://imagizer. imageshack. com/img922/5097/a4buEh.jpg
https://imagizer. imageshack. com/img923/245/k8FQEU.jpg
https://imagizer. imageshack. com/img924/8172/4McWUZ.jpg
https://imagizer. imageshack. com/img922/1237/Kdwa1W.jpg

As you can see, I was betting on such a variety of sports and odds with a lot of those winnings coming from this. I can post more of my bet history if that would help my case too... I want to establish that I am not just winning bets on one particular thing. Those wins above are over 3k just there!

3. With their remark that 'because I am in profit is enough to keep funds' doesn't make sense. Saying this is 'Pretty standard sportsbook abuse case', I have not heard of anyone getting banned and funds locked for what I was betting on.

4. They stated multiple times that 'The rest of the account's funds are from sportsbook abuse rewards'. I completely disagree with this statement as I have place bets on a variety of sports and odds that added up to around 19.6k in rewards. The first 5 months of me using rollbit and betting, it was NEVER on low odds or value betting. Mainly just me and my dumb bets hoping stuff would hit. Does that mean I was abusing it then as well? With this logic, 60% of my bets were deemed abusive (Still don't get why it's considered abuse) as my account has 10.2k in it plus a Rollbot worth over 1.5k, so 11.7k in value.

Link to my rewards as of April 9th - https://imagizer. imageshack. com/img923/6522/hnmuXH.jpg

5. I have NFT's and a Rollbot in the account, but Rollbit seem content to keep these?

6. Why is it considered abuse if I didn't break any terms of service? I firmly believe what I was doing is above board. If Rollbit wants to put requirements on the odds to earn rakeback on, then that is on their side, not mine. Value betting is not a reason to suspend an account and take winnings!

What do I have to do in order to get my funds returned to me?  I would like some more clarity on this from Rollbit...

Thanks everyone - much love.

Though there is no written law that prohibit it and the general consensus by internet search will mostly tell you that value betting is simply a strategy, it still frowned by most casino.


That is what I wanted to know; whether the case is specifically because OP utilize rakeback, do a value bet, or combine both. I'd like to cover all the ground before jumping into conclusion.


And that, above, is what I am seeking, if you read the last part of my paragraph to Razer and the last sentence addressed to OP, I wanted to know how much exactly OP deposited without the winning and the bonuses. And from that, I'd like to propose if it's possible to take the middle way by considering OP is simply clueless and let him get his deposit back.

---

Edit: quoting OP for image visibility

---

But you've managed to equalize this by locking his account and claiming all the money he had there, am I right?
Personally, I'm fed up of the way casinos act in these cases. First you lock his account and when he asks why, you answer "we have nothing to say to you" but when he starts a thread here, to complain, you suddenly find the time to explain the situation. Why does this have to be the case each time? Why Can't you simply explain to the player why he's being banned from the site, so that he doesn't have to spend hours asking about it and explaining his actions to the whole community?

To be honest, I'm shocked! Any player who made bets at the bookmaker understands that this is a scam! In fact, OP was just placing bets (which he could lose) and you were giving him bonuses on YOUR program. You just took him away on the pretense that he was making normal bets. This is your bonus program and the player has not violated anything. If the community does not respond more adequately to such behavior of the rollbit administration, this will continue forever. Obviously they just took the money for no reason!

Wait, which part of bonus feature they were abusing? Can you please quote it from your terms.
I see he wanted the rakeback, you did not have a minimum odd for that so he did not have to worries about it.
Is this part an abuse?

An abuse could be, if he was creating many accounts, claim rakeback for the same deposit from one account to other. Do we have such case?

Putting excess money in gambling account is not the right move. We should know that these gambling sites are centralized and in case of any mishap, they can close our accounts and all our funds will be lost if this happens. So better keep your funds with you and deposit only the funds with which you want to gamble.



Having one account and using the bonus is not an abuse at all unless he is found guilt of using more than one account.
I guess they need to clarify what exactly OP violated which resulted in the ban of the account at Rollbit .

This is my initial thinking too. And not paying over $10k only because of using bonus with a very small odd seems to me too much. So far it does not seem there is a claim for Multi account. Let's see what the official has to elaborate more about the case.

Few months ago similar cases were coming against a specific sportsbook. I can not remember if it was Rollbit or another one.

It doesn't look good for the casino, to be honest.

It looks like they admit he was doing the same thing the whole time.
OP claims to be playing for 6 months.
The casino says he did not lose anything, but OP had 10k on his account, which means they allowed him to withdraw at least another 10k.
There were multiple successful withdrawals by OP before he was banned.

My question is: If he was playing for 6 months, depositing and withdrawing money all the time, placing multiple bets, why did it take so long for you to notice it? Why did you allow him to withdraw over 10k USD and then all of a sudden came to a conclusion that he's (allegedly) abusing bonuses, which is something he was doing for months?

Could you show the exact point of your ToS that he broke?

I kinda have to side with the player and the casino in this case. I feel like if the bonus system can be abused then it's on rollbit to change it. Only make certain bets eligible for rakeback as a couple others have mentioned. The OP knows what he's doing can or could be considered as abuse, so it's sorta shady on his part, but It's no different than wagering 100k on a dice bet of x1.0102 odds. The player is taking the risk that the bet will lose.

I don't think taking 10k from the player is warranted IMO. You as a casino can see that a system can be abused, so fix it.

Just to be clear to everyone, I have only had one account with Rollbit in my life. I have never multi accounted so there is no way Rollbit can say that is the reason.

I was allowed to deposit and withdraw for months as well and all of a sudden account is disabled out of nowhere. I typically am very courteous to support teams as I know that their jobs are quite stressful but when you receive no explanations from support about what you did wrong, I get a bit frustrated.

The lack of explanation and still no response to emails suggests that they don't care about this case and are content with keeping the funds with their 'Sportsbook abuse and the player is up so they didn't lose anything' claims.

Should I file a complaint with CEG about this or what other recourse is there?

Thanks for the help and support with this it is appreciated.

I would advise you to give a little bit more time, maybe a few days to see if Rollbit representative will come back with better explanation for the concerns and opinion raised by other members here. Far as I know, CEG would also require you to exhaust all possible means of mediation prior to submitting formal complaint to them --I might be wrong, though-- and from other case against Rollbit that I attended to, there were no ADR platform that intermediate Rollbit and also accept sportsbet-related case. So, your chance right now is either this forum or their licensor.

I still stand by my opinion that your case is probably your strategy that they consider as value betting. However, it also worth mentioning that it might be done without such intention and simply a case of innocence, and several members's input here is worth considering, that Rollbit is also partially at fault on this case, because if they don't want such "abuse", they should take a better care of their rakeback system. Thus, based on the narrative this far, the best solution is to let you get your deposit back and you both go separate ways.

But there might be more to this story that's yet to be told. I am still waiting for their representative to give a more in-depth explanation or anything that could contribute to the development of this case. Bottomline, I'm advising you to give it a few more days. But if you decide to directly escalate it to CEG, it's completely in your hand.

Man I am so sick of these casino and sportsbook.
Always making claims when a player wins, but if a player loses they will never give that money back.
And all the bullshit they make up, this is really frustrating me that they get away with this stuff all the time.

"He is up money so its okay"... how the hell is this ok? so basically he is getting freerolled...if he loses, he loses his money but if he wins, he doesnt get to keep his winnings? so 0 risk for the casino.

The casino makes money overall, so they should pay him his balance because "they're up money"

Thanks for the information! I have never been in this situation before so did not know how to proceed. I will wait patiently for their representative to give more details on the matter before doing anything else.

Have a good rest of your weekend.

From the response of Rollbit it seems they were not talking about multi account so I think that's not the case for you.

It's very simple. When sportsbook are making money, they are in profit. In a business when you are losing your money then you are always alert to protect it.

I am pretty sure we will have an update from them. There are handful of users ask in this thread and asking for information. Rollbit is here for long time and they know how to handle it.

Yea this is bullshit from rollbit. OP funds should not be confiscated

Just because he is in profit doesnt mean they can take seize his earnings.

Will warn players not to play here. Thanks @OP for creating thread

I hope so! I sent an email to Razer from Rollbit just now, but I still have had no replies from their support in 2 weeks now. Really seems they don't want to give me an explanation on what I abused or TOS I breached (Which I can't find any).

I'm not sure what else to do now about this situation, any ideas are welcome.

Thanks

Let me help you in it a bit more. I will send them a PM to check the recent development and comment again. Hopefully they will do and take it seriously this time. Sometimes when an accuser accuse then their response seems overlooked. Two weeks for it is a long time.

[Edit] PM sent and we can wait few days or a week to be honest.

Thanks for the help. I will try to keep waiting patiently but I think Rollbit doesn't care too much about this accusation. They just want to keep the money and hope I stay silent. The lack of explanation from them and a direct response regarding what TOS I broke is worrying for other players that would look to use their services in the future.

I emailed very politely to support at Rollbit and even sent Razer another email. Still no response. This is beginning to look like a scam and just taking my money when I start to win. it is fine when I lose bets but when I win, it is abuse.

I would advise people to STAY AWAY from Rollbit as this can happen to anyone.

Patiently waiting for almost a month to get an answer on what terms of service I broke. No answer from Rollbit apart from 'Sportsbook abuse' and 'He is up so he didn't lose anything'. I deposit and withdraw for 6 months straight with no issues then randomly 'Account disabled'.

Hope the community here will help spread the word about this matter as I don't want to see other users get hurt by this site. Thanks all.

@TwitchySeal, in case you missed it.

This these started to looks not so good. BitcoinGirl.Club, has you got any reply from Razer? Their last online activity was on 2nd of May, means they should have been aware and reading your PM. If they didn't reply you, you'll be the third user they deliberately ignore.

Pmalek was attending another thread and sent them a PM for rollbit scam (255 USDT) (https://bitcointalk.org/index.php?topic=5447740.0), although the point of Pmalek's PM was asking for an ADR they're on and their silence could simply means there were none. I was waiting for their reply for Rollbit hold funds and ignore in chat (https://bitcointalk.org/index.php?topic=5448076.0), which I began to feel rather unjust for the player because they were left hanging for a situation that could be cleared with just a little bit of effort or extra work from Rollbit's team.


https://i.ibb.co/KwVjxXt/last-active.jpg (https://ibb.co/wspNhRn)

i literally do the same bet with 1.01x on rollbit but with low amount of wager, after seeing this thread i cash out all my balance from rollbit. i did this also on stake and never have a problem, i guess i stay with stake

They did not reply me [I don't want a reply too] but I was expecting them to response in this and the other case against them. Since there is a chance for me to lose the track, I will leave a neutral tag just to remind me in the future if more accusations are coming from users and they are continuing ignoring the accusations.

A business representative can have a lot of other things to take care so I will not be too harsh to leave a negative yet. In the forum we need projects to work freely without feeling pressure on the other hand we also need to see how happy their clients are. Too many bad experience will not be a good indicator for a casino / sportsbook.

Good idea! Glad you got to read through the thread and see my experience. Really hope others see this and shift away from Rollbit. Their support and overall lack of explanation in this matter should not be taken lightly. I also saw there are a couple other accusations out there against Rollbit for various things so maybe there is something going on at the company.

I still patiently wait for a reply from them on email and in this thread. Any other ideas from the community on what to do? Thanks.

Obviously, it is the biggest joke and scam company. They deduct players' winnings for such bets, which is really frustrating. If they don't accept low odds betting platforms, there are many ways to control them. Why do they keep it up and let players step on mines? If you win, they deduct your winnings; if you lose, what happens? This platform will eventually go bankrupt. Rebates are a platform issue. Why do they solve problems by deducting winnings? I have never heard of bet365 or sketa having such controversial issues. If OP requires KYC verification and still deducts winnings, it is really unbelievable. Platforms like bet365 and stake can take away all their winnings if KYC verification is required. It's just that some platforms that spend a lot of money on advertising will cheat players instead. Such platforms must have ratings far higher than stake on other forums as well. In fact, it follows the 1xbet model but does slightly better than 1xbet - in reality, it's also a scam company.

For now? I think the best you can do is wait patiently. There's no ADR platform that could help intermediating your case --that we know of-- so your best chance is probably wait for their reply here on the forum. I have left a negative feedback on both of their official accounts for a neighboring case in hope to persuade them solving cases against them that started to form a pile, and bitcoingirl has also left a neutral tag, albeit for different purpose. I suggest you to wait until they're back online and see if they'll respond to your case

rollbit.com is scam site. rollbit employee reply your post.
just stay sway rollbit scam

Hey there,

Had some DMs about not replying to this thread.

Please find our response earlier in the thread here (https://bitcointalk.org/index.php?topic=5449402.msg62124115#msg62124115).

This was a case of clear-cut Sportsbook abuse, identified by our provider Betby. We explained the same to OP via our on-site support.

To reiterate for anyone new here, the player is in profit.

Thanks,
Razer

What an abuse that was, dumbass ;Dfrom a legal point of view, the player has the right to bet on everything that is offered on the site

What is the abuse? He made bets that your site allows? From the screenshots I can see they weren't all winning bets and not all 1.01 odds or whatever bullshit you're saying he abused. If you don't want players collecting bonuses, then you shouldn't allow bonuses to be earned from certain bets. You offered and accepted the bet, deal with it. Him being in profit is irrelevant!!!

It's insane that you penalize a player for making bets that you allow and accept. Why offer the odds if you're not going to honor them. Clear cut excuse for you guys to confiscate funds and not payout.

Rollbit Razer just do withraws user money. do not leave trash post.
and there are several rollbit paid staff in bitcointalk forum
holydarkness shasan
totally scam site

Really?

holydarkness tagged Rollbit negatively to catch their attention to handle some cases recently. Is it a thing a staff will ready to do? If they are staffs, they can sort it out internally with internal links.

You just stir a shit towards a person who wanted to help you.

Really?

Deposit $100 and trade it to $20,000. Is it too good to be true?

I am still not sure what TOS that I broke! They keep repeating the same 'Sportsbook abuse' and he is in profit from Rollbit. This is literally all the explanation your support and Razer have given me so far!! I thought the goal is to be in profit? Or was I supposed to lose money with the site?

Really feel that I'm not going to get any further explanation from them on this matter. Please explain what the 'clear cut' sportsbook abuse is. It shouldn't be that difficult if you truly believe it is clear cut. Why is it ok to seize my account and funds? Really concerning from Rollbit here...

No Holy Darkness does not work for Rollbit, that is absurd. He has been helping my case and others against them for weeks now. He is a solid member of this community that looks at every case objectively and to throw the accusation that he works for them is outlandish.

who is on rollbit scam on side?
its is easy to find rollbit referral employee or idiot like you.

the fact is deposit 100$ and banned account 20000$ usd.
do not leave trash quote

I still have not got a response from Rollbit on this matter that explains what I actually did wrong. I have showed the evidence and all possible bets before my account is permanently  banned with 10.2k in there.

They don't tell me what TOS I broke and value betting is now a cause of account being closed and funds taken? Never heard of that before.

This has become a bit ridiculous with over a month now of them repeating that 'I am in profit so I didn't lose anything'. 'Sportsbook abuse'...

Why can't they just have a mediation or explain what I broke in their TOS? Would make this a lot easier for everyone...

Edit: Spelling mistake

you got same case like me. my account is permanently banned with 20000$ in there.
just report scam rollbit site to Casino Guru.
i'll report all casino and crypto community as possbile as i can.( twitter,reddit,facebook,youtube )

I was hoping some people in the community have any insight on Mediation for this matter? I was recommended Casino guru, ask gamblers and a few others but don't think they accept sportsbook cases from my research. Also, Rollbit is not on most of them, nor am I aware of an ADR platform that they use.

Any leads are helpful as I consider this case to still be open.

Currently there were no information about an ADR that hosted Rollbit that also intermediating sportbetting related issues. Several members have asked about it and no answer so far, which could means they probably not on any. As you seems to be on a deadend and would take any leads, only one that I can offer is perhaps asking their licensor to handle your dispute. Rollbit is with GamingCuracao (https://www.gaming-curacao.com/). Mind that their findings will be considered as a final says and it could take weeks for them to clear the issue.

Hi Razer,

I have sent over 5 emails to support without any response. Can you please help me understand what I did wrong and what Terms I broke? So far the explanations I have received are vague and don't offer any insight.

None of your staff have answered what the final verdict is on my funds. According to your sports policy, you can withhold funds up to 31 days and this has now passed.

Thank you and look forward to your response.

Does anyone in the community think I will get an actual explanation from Rollbit on this? Or will I have to go to the license holder to make any progress? I'm trying all forms of mediation before doing so as per their guidelines.

Quite frustrating thus far getting a response from them, including their support team (Still no reply). Feel like it has been handled quite poorly on their side.

Thanks everyone.

I don't have the total I deposited and withdrew on hand, but if I were to guess I was in profit. But profit not from the value betting at all.

First and foremost I appreciate the forum and community for giving me a space to explain my side and what has happened. The goal is for me to be transparent and show the evidence I have that I was not abusing. Never in my life would I think betting for value is considered abusive when they put odds up for players, but anyway here we are.

I have some points I want to address down below to give more perspective.

1. As I stated before, It is completely ok for me to lose 5k or 2k on bets at 1.003 odds but when they are winning, then it becomes abuse? I have lost plenty of bets at these low odds but Rollbit is fine when that happens.

Link to more bets that lost - https://imagizer. imageshack. com/img923/2990/kLkbAW.jpg

This lost bet was for 3k on 1.003 odds^. If it wins, I'm abusing, but if it loses it is ok...

2. This 'value betting' was not all the betting that I did nor did it make up most of winnings! Majority of my bets and wins were at higher odds for LOL, Dota and other sports such as UFC, Basketball. Two days prior to my account being banned I was betting on 1.3-2.5 odds for Dota and made over 3k back that I lost when I lost some bets on 1.003 odds (The above bet). Bet history would PROVE that as well as the photos that I can show you here.  


Links to my bets recently with various odds -

https://imagizer. imageshack. com/img922/5097/a4buEh.jpg
https://imagizer. imageshack. com/img923/245/k8FQEU.jpg
https://imagizer. imageshack. com/img924/8172/4McWUZ.jpg
https://imagizer. imageshack. com/img922/1237/Kdwa1W.jpg

As you can see, I was betting on such a variety of sports and odds with a lot of those winnings coming from this. I can post more of my bet history if that would help my case too... I want to establish that I am not just winning bets on one particular thing. Those wins above are over 3k just there!

3. With their remark that 'because I am in profit is enough to keep funds' doesn't make sense. Saying this is 'Pretty standard sportsbook abuse case', I have not heard of anyone getting banned and funds locked for what I was betting on.

4. They stated multiple times that 'The rest of the account's funds are from sportsbook abuse rewards'. I completely disagree with this statement as I have place bets on a variety of sports and odds that added up to around 19.6k in rewards. The first 5 months of me using rollbit and betting, it was NEVER on low odds or value betting. Mainly just me and my dumb bets hoping stuff would hit. Does that mean I was abusing it then as well? With this logic, 60% of my bets were deemed abusive (Still don't get why it's considered abuse) as my account has 10.2k in it plus a Rollbot worth over 1.5k, so 11.7k in value.

Link to my rewards as of April 9th - https://imagizer. imageshack. com/img923/6522/hnmuXH.jpg

5. I have NFT's and a Rollbot in the account, but Rollbit seem content to keep these?

6. Why is it considered abuse if I didn't break any terms of service? I firmly believe what I was doing is above board. If Rollbit wants to put requirements on the odds to earn rakeback on, then that is on their side, not mine. Value betting is not a reason to suspend an account and take winnings!

What do I have to do in order to get my funds returned to me?  I would like some more clarity on this from Rollbit...

Thanks everyone - much love.

[/quote]

hello bro, you don't need to explain, you didn't abuse anything
just stay away from scam site. just spread your story about rollbit scam
i also didn't get 20k usd$ funds about 3 weeeks ago

I do advise you to open the process with  https://sbgok.org/ - so they will register your claim and later they can start legal actions also. Its free. They are present in curacao and did a good job putting 1xbit license to cold.

What ? - Show me where in terms&conditions you got written about this. That players under 10% cashback bonus cant bet on low odds. No where. You are clearly abusing your power here. And to this day you didnt write such terms on your site. Which is shady tactic. The more complaints to curacao organs about Rollbit sportsbook the better. Anyone scammed  should start the process with https://sbgok.org/.

I deposit 500$ days ago. Made it to 1500$ balance. When i tried to withdraw , function was disabled.

My KYC was approved. Still couldnt withdraw. Then i did KYC videocall and when i thought i was going to be able to withdraw my money , i found that balance was just the amount i deposit. They stole the fair money i won. Then disable my account. Scammers

Seems I have no other choice but to go to the licensor directly for this case as Rollbit still won't provide me any further details. Quite sad it has come to this point, as i have not heard of anyone be successful through this method with their specific license they hold.

Thank you to all who have helped me and given their time to provide input and suggestions towards this case.

I might be wrongly remember, but I think I've read some people indirectly --as in they know people who know people, and the likes-- have a "successful" result of resolution through the license provider. You never heard any of it is probably because the lack of follow-ups by the parties involved for the case, as the disputes are solved and intermediated privately, unlike ADR like CG or AG who open the discussion for public.

You keep saying clear-cut Sportsbook abuse but you don't tell specifically what abuse (bonus abuse, how?) the user have done. Break it down for us. The way some of the accusations coming against you and your unwillingness to response to give clear idea to back up your arguments, are not looking good to me. If I understand, you are advertising on this forum from long time, helping the community but that does not give you to get a free pass all the time for that.

Rollbit - scam 5k - GDPR PROBLEM (https://bitcointalk.org/index.php?topic=5454027.0)
Mind looking on this case too?

I usually don't attack a service on the forum and blindly take side of accusations come up on the scam accusation board. But taking advantage of this mindset and always feel you are safe then doing wrong things is not going to be tolerated too.

Open a case on askgambler. Use them as you mediator and see how rollbit cooperate with them. Although I don't think these review type of sites can be trusted. They are taking care of their own business.

Also create a flag against them, I will be the first one to support it.
Can someone explain him how to create a flag if he does not know the process.

In the mean time I am adding a negative feedback for them with the neutral I left.

That will not be possible, askgamblers does not intermediating Rollbit. The only ADR I know that have Rollbit is CasinoGuru, but that is unfeasible either, CG does not intermediate sportsbet related issues, while OP's situation is sportsbetting.

---

OP, Stakemeharder, if you deemed it necessary to raise a flag against Rollbit, you can go to their trust page, next to the negative feedback there is a button to add a flag. Or, way much simpler, just click this link (https://bitcointalk.org/index.php?action=trust;addflag=3261248).

Please note that me informing you this does not translate as I'll automatically support --or oppose-- the flag, I simply writing this as bitcoingirl asked --someone-- to explain it to you and it could be an option you'd like to take before escalating to their licensor. Bear in mind that, once raised, a flag can not be withdrawn, it can only be deactivated by having no support or more opposition than support.

Thank you Holy Darkness for the help with creating a flag. I have just created a flag against Rollbit Razer, with the link to this topic as the proof.

I am not asking for backing by you -- Holy Darkness-- but just wanted to say thanks for the help as I would not know what a flag was.

Double Edit: (Correct) Flag can be found here - https://bitcointalk.org/index.php?action=trust;flag=3178

Correct link to the flag is https://bitcointalk.org/index.php?action=trust;flag=3178.

You might want to edit your opening post and add the link to the flag above, it'll help anyone supporting or opposing the flag to find it easier compared to if they have to dig into a post within several pages deep.

I am refraining from supporting --or opposing-- the flag for the time being, but you can always seek for other's support or opposition here (https://bitcointalk.org/index.php?topic=5153445.0)

Funny how these casinos/sportsbooks make it seem like OPs bets are bulletproof when he can very much lose his money because these arent 100% winnable!

Besides, when it comes to bonuses everyone knows that if these aren't airtight someone will always find a way to keep getting them if it benefits them....But from his game style does this lean towards getting the rakeback or the player is playing the long game and in the process the odds add up overtime o make good bank??

---

Anyway, Rollbit  know the problem and they can fix some of these terms to avoid any abuse, otherwise from afar this looks like a lure to get any guys that would see this loophole to be caught napping and cashin on them, just my 2cents.

---

No support of the flag :'(

Exactly, when OP was depositing and losing they did nothing but immediately he won a single bet, they flagged his account for whatever reasons. This is a scam in a broad daylight.

I find it interesting that they haven't given an actual terms of service I broke. They know that I was value betting and completely within their guidelines. This could be the straw that broke the camel's back with their rewards system. Really discerning for others that Rollbit can disable an account, claim sportsbook abuse and that player is in profit, so we will take all their funds.

Why don't they change their rewards system and put minimum odds for rollback rewards? How is that the players fault when you don't have any stipulations how players earn rewards? Makes no sense to me....

Zero reasoning so far and this should be a warning to others about Rollbit. I have become a bit frustrated with the process thus far and their support has been unresponsive STILL.

I'm not sure if I put this image up as further evidence with Rollbit (Might have put link of twitter thread in original post) but this was on twitter just after my account was disabled April 15:

https://imgur.com/a/iLl28ek

rollbit is the worst scam site. several user banned account with funds.
stay away from rollbit.com scam

It looks like the community does not have interest in this case anymore nor interest in the flag created.

I've been quite calm and collected but starting to get frustrated with this process. Rollbit has handled this extremely poorly and has left a player with no recourse or explanation.

To simply say 'sportsbook abuse and I'm in profit' as a reason to take all my funds is ridiculous.

The community is certainly interested in the positive closure of such cases. It is not always easy to make a decisive decision, especially on the basis of very little evidence (I'm speaking in general, not just for this case) that is presented.
Likewise, I have not seen a valid explanation or any proof from Rollbit for the account suspension.


Did you do anything about this?
The higher instance for casinos still has much more power compared to the forum community

No I have not gone to the licensor yet as I need to exhaust all possible options first before taking the case there. I will give this thread and Rollbit Razer until Monday before I go to the CEG.

Quite unfortunate that this matter has progressed nowhere even though Rollbit's representative is aware of this thread.

Your flag was supported. Let's hope few other members do the same.
It seems the long running signature campaign from Rollbit is creating some doubt into forum members mind that whatever Rollbit are doing is fair. My best hope is that that's not the case and Rollbit is not taking unfair benefit from the money they spent on the forum.

One or two accusations were considerable but too many cases against them and they have a common excuse of user violated their terms [similar such excuse] without any proper explanation, convincing reference. It's a very bad business conduct and should not be appreciated. The highest reputed gambling sites like Stake and Sportsbet.io even come and explain their side of story with convincing reference.

Its only Signature members who usually response in such topics and since they get paid by the casinos for wearing the signature they will treat the OP as the one in the  wrong . its simple as dogs throw to them some bones and they will bark to anyone who threatened the owner.
And if a newbie or a guy who doesnt post much on this forum they will attack him saying why waking up from a nap
The answer is simple because he doesnt get paid to spam the forum with llthe likes of your posts you stupid dogs.

OP, I can't support the flag no matter how many times I consider and reconsider and reconsider about it for the reason I explained here (https://bitcointalk.org/index.php?topic=5326640.msg62424900#msg62424900). I am well aware that at this point, my following request would have a very high probability of casting an impression that I tried to drag this case and delaying you from reaching to their licensor, but rest assured that it is not my intention. It is up to you to choose.

However, if I may propose, give them another week or so? Your flag now has BitcoinGirl.Club's support. That's 1 DT power. As your flag is a type-2 flag, you'll need two more DT supports for it to become active and the banner to be shown on their threads. However, the deadline you set is quite narrow by the time I wrote this post, in about 24 hours or so, and I don't think it's enough to get 2 DT supports and Razer to notice about it. So, suppose that even you finally managed to activate your flag, Razer might be won't realize about it.

The decision is yours, though.

---

Edit: Oh fork! OP, my deepest apology! It just registered to my mind that although Razer is the official representative of Rollbit and tackling cases related to Rollbit, they're not the official account of Rollbit, so suppose your flag is active, it will have little to zero impact to Rollbit's reputation on this forum, and thus to the goal you seek by raising the flag is for naught.

The banner will only shown on the thread created by Razer, which is none. The flag should be addressed to Rollbitcom (https://bitcointalk.org/index.php?action=profile;u=3067300) as the official account of rollbit and the thread owner instead. The link to raise a flag will be this one (https://bitcointalk.org/index.php?action=trust;addflag=3067300).

As the one who provide you the link to teach you how to raise a flag, I once again apologize. This is unintentional.

Firstly, I appreciate the honesty about not supporting the flag. I do understand that it is a tricky case and you should not be forced to support or oppose in any way. The way this has been handled really should be held accountable by the public and players even if it is just awareness for others before depositing or betting in a similar manner.

I've followed the thread in Rollbit's main area as well and glad it has got more exposure. I think a lot of people support RB no matter what since they have a 'good reputation' for a while but did not take the time to actually read through the evidence and proof I have sent. Mind you it is much harder to provide proof when they disable your account (no photos of bets/history), and provide the same response from support since day 1.

Thanks for the help with the Rollbit Flag, I will create one now. Do I take the flag I created for Razer down or leave both up for the community? (I'm not sure how this works with etiquette in the forum and flags overall). 

I guess I will give it another week before going to the licensor to see if the new flag gains support. Truly exhausting all options before going to CEG licensor as that will be my final step if no resolution is to be had here. I will edit this post with a link to the flag here once created.

You can't take down a flag in the sense of deleting them, you can only retract it. If you want to retract the flag against Razer, feel free to do it, as well as if you want to have both account flagged. I think it is allowed, given that,


and assuming that the multi-user flag is raised under the basis that both accounts are related to the case and dealing with any of them --under your POV-- will poses a risk of losing money.


I'll try to PM Razer again in the meantime in hope that he'll reviewed this case again.

---

Edit: [this might be the end of it]

I exchanged couples of PM with Razer throughout the day, and he gave me permission to share the last of his reply to me, containing their stance for this case.


Hope this helps.

Ok I guess I will go to the licensor with this case thanks for the help.

Did Razer give any other insight to you on the matter or just to go make the case with licensor? I'm assuming no ADR or mediation was discussed?

You are correct, we're not discussing about ADR. Simplified, they're informing me that they can't comment further about your case due to security reason, but they're more than welcome you to escalate it to the licensor and they'll participate on it --as shown by the quoted PM above.

It might be wise to inform you, if you haven't know about it already, that decision made by licensor is final and that both parties should adhere to their ruling.

Meaning they don't want to elaborate on the "abuse" because they still haven't fixed the problem?

Here you go Razer:
1. Buy a Rollbot for an increased rakeback/bonuses
2. Bet the lowest possible odds in the sportsbook
3. Easy profit thanks to rakeback/bonuses
4. Banned

Ok do I just write out my case to that email? Should I go to the CEG site and find their complaint form? I do understand that this will be the final decision.

Seems like they could have said something like this from day one and saved everyone time. Why do they give me the run around?

Sorry for the questions I just want to make sure I do this right and follow procedure in case there is one.

Uhh... I am not sure. I think the best approach will be to use the complaint form and see if the final step, or somewhere in between brought you to the aforementioned email address and/or you got a confirmation email from the said email address after your submission. You can always write to the email address provided by Razer and mentioned you submitted a form few days ago if you never heard anything from CEG after few days.

After all, this is what CEG wrote on their guidelines and rules of complaint submission:



To be fair, they've stand by their opinion from day one and make it clear. It was me and the community that encouraged you to the "run around" to make sure you exhausted every possible solution, as per the licensor's notice,


So, I'll take the shares of blame for it if you feel pissed off by these delays.

Thanks for the info Holy Darkness and overall help with my case. I am not pissed at you or the community by any means, more frustrated at how Rollbit has handled the process.

For me, my timeline has been Mid April - Randomly wake up to my account disabled , then all replies from support/Razer have been vague and general. I think if anyone was in my position they would be quite frustrated as well given how this case has transpired. I've kept my cool here and tried my best to listen and be open.

I did want to exhaust all options first which is why I have been patient and gave time for responses.

I will make the complaint via the CEG website. Also whatever the decision is I will come back here and update the community as that is at the very least what everyone here deserves for their assistance. 

What a crazy story and rediculous confiscation from Rollbit, I really feel for you OP!
You could also try to contact a Curacaon lawyer who works on a no-cure-no-pay basis and has had quite a lot of success against casinos based on Curacao:
https://lms-advocaten.com/

I personally think that is better than the licensor as they usually blindly side by the licensed casino and all they care about is getting the license fee from them yearly.

UPDATE: I have filed the complaint with CEG. They allow two files to be uploaded and you get 500 characters to explain your case....

Let's see what comes of this and if CEG will reach back to me.

So I filed the complaint with CEG and they had to refer it to an operator as it was outside of their IP jurisdiction? It has been 2 and 1/2 weeks and nothing further has been sent to me.

I think this is going to go no where. I even emailed the email that Razer said and they replied once then never replied after that.

This process has been very frustrating with CEG with a bunch of jargon. It basically says that Rollbit is unlicensed as an IP operator and I am unable to have CEG review it so they refer it?

If you search here: https://www.curacao-egaming.com/public-and-players/authenticity

and type in Rollbit.com that is what comes up 'unlicensed'. Very concerning...


The text at the very bottom of my email states 'please contact your CEG B2B representative/contact person directly and include the ICHS ticket number as mentioned in the subject line of this email.' But no one has reached out and therefore I have no contacts except for some noreply@...!! How can I take this any further?

This is what happens when Rollbit decides against an ADR platform and the user truly has no recourse. Quite sad that this is allowed to happen.

If the community would like the emails I received for more info, I don't mind sharing them here.

Yes, Rollbit is not on CEG's jurisdiction and the search on their page will give an invalid result, because Rollbit is not on CEG.

I think I shared a small degree of blame here, because I didn't correct you when you mentioned CEG, and for that, I apologize. With so many cases raised and I read every day, it's hard to keep track which case is whom and about what, and which licensor is handling which casino, so on the latest replies, when you said CEG, I assumed you got that information from the previously mentioned and discussed matter on this thread, and thus didn't correct you or crosscheck your sentence with previously provided info.

But, to double check if I am the one who gave you a wrong info in the first place, I looked back into the thread and found out that I've actually give the correct licensor,


Razer has also provided the link to their licensor on the PM he exchanged with me,


I once again apologize for the overlook that cost you weeks, it didn't registered to me that you misunderstood their master licensor and take your words for granted, thus not correcting you when you mentioned CEG and I even quoted the rules of raising disputes by CEG instead of GC. To summarize, yes CEG is not the license provider you want to contact for rollbit, it's GC, as shown on the Seal of Validation on their website.

https://talkimg.com/images/2023/07/20/nHZXD.jpeg https://talkimg.com/images/2023/07/20/nHHBG.jpeg

after reading this thread I wanted to support your flag OP but from what I see this is still flag against Rollbit Razer account not Rollbit main account as mentioned in quoted comments?


hope somebody will help and point you in the right direction

I was reading last few responses of this topic and wanted to get some update of the case. It seems nothing has improved. Yes I supported a flag against Rollbit [one of their account] if it needed then someone can get all the accounts together and post it in one post. I will review and add my support [I will need to refresh the mind since I have not followed the case deeply for the last few weeks].

@holydarkness, I trust your call. Feel free to update me if I do anything wrong which may case for missing information.

The best possible route right now will be to file a dispute to their licensor, as Razer has agreed on responding to it promptly. I previously made a mistake by not correcting OP about the master licensor he should be in touch with, which made him reaching to CEG instead of GC and inevitably put the whole case into a wrong direction. If OP would reach to GC, we can probably put this case back into motion of the right track and one step closer at closing it.


Oh, nothing so far worth mentioning other than my epic failure [LOL] of confusing CEG and GC on OP's latest confirmation prior to him reaching the master licensor, which cost him roughly one month of his time [I once again apologize for this overlook, OP]. Other than that, Razer --and through him, Rollbit-- agreed to respond to the case through GC, so yeah, for me, it's another wait and see for GC's ruling and see how both parties adhere and respond to it.

agree with you, I also will support flag against Rollbit main account

I think they are doing that on purpose and answer to such problematic cases using Razer account, like in this case, so like mentioned in comments i quoted above, even if we flag it still their main account stays with no warning for other members


You tried to help and mistakes happen, in my opinion you did great job here, I have read some of your comments and gambling board is lucky to have you around, keep supporting, there are no errors only if you do nothing

Oof well I guess I made the big mistake of assuming there was only one 'Licensor' in Curacao and that CEG was the same as CG... I don't want to place any blame on you -Holy Darkness- it was my mistake and should have done my research. I should not have to rely on you for this and I will bear responsibility.

Today I will go to CG to file the complaint. Also will create a flag for Rollbit's main account. This was discussed previously and wasn't sure if I had to take down the initial flag on Razer's account or not to make sure I follow the rules properly.

Thanks all and will keep everyone updated here.

Edit: I went to https://www.gaming-curacao.com/ but there is no place to file a complaint from what I can see? I will assume I have to use the email that Razer sent over to full explain my case. Any suggestions from their site on how to file a complaint? Really basic site with not much to go off of.

I have created the flag for Rollbit account here: https://bitcointalk.org/index.php?action=trust;flag=3194

If I have not followed a procedure or did something wrong please let me know. Thank you!

Thank you for your kind words, I really appreciate it.


A bit OOT, just for added info, there are four master license holders authorized by Curacao gambling authority and there will be only those four as the authority will not issue another master license [far as I know], and those four license holders may issue "sub-license" for platforms like Rollbit to authenticate and legalize themselves. Those four master licensor are Antillephone, Curacao Interactive, CEG, and GC.

I think the best bet right now --pun intended-- is to contact through complaints@gaming-curacao.com as instructed by Razer and see if they'll give a follow up steps for disputes or if the email bounce or anything. But I think it'll be most likely their means of communication for disputes and the likes.

You keep both flags, no need to remove Razer's flag because both are working for same company and representing Rollbit.

Looks good and supported this one too.

Add the flag in the main post next to the flag link of Rollbit Razer. Make both text format bolder so that everyone can easily notice it.

same here supported your flag OP,

i will be happy to delete it when Rollbit will provide solution or fully answer to questions regarding this matter


why you haven't supported any of these flags so far? don't you agree with?

I thought that maybe you are not DT1, so i checked and have seen many other flags created, so why no support for this one, if you know this topic so well and I am allowed to ask?

I am just curious this will be my first supported flag in many years because i accidentally started to read this thread and it caught my attention,
answer from such experienced in this field member can be valuable

I've been considering about it several times (https://bitcointalk.org/index.php?topic=5326640.msg62424900#msg62424900) in the past, but from where I stand and see this case, both parties have contribution to the situation; Rollbit for having a promotion without any countermeasure to prevent abuse and, OP, for --probably-- abusing the bonus, as explained by Rollbit Razer¹.

I think --in my personal opinion, of course-- we need more materials and information to add to the scale, which, unfortunately, with Razer's stance that Rollbit will not attend to this case anymore, it's quite unlikely to be achieved. Thus, I PMed Razer several times to get a middle way, which came in form of escalating it to the licensor, where Razer commited their full cooperation and GC will ask evidences that's became the basis of their accusation that OP cheated, and from it, make a decision.

This is the only way right now to get more weight to be put on the scale --a huge and heavy weight, if I may say. So, I am waiting for that ruling. In case GamingCuracao said OP is not considered abusing bonus and Razer --or Rollbit-- doesn't honor that decision, I will support the flag as, when and if that happen, the clause on the flag is fulfilled, namely, to best of my knowledge I am affirming that Rollbit violates an agreement with OP that resulting in damages.

I hope you can see and understand why I am refraining from supporting the flag. Simplified, it's not because I agree or disagree with OP, it's because there's not much evidences to support [or oppose] the flag.

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¹

Thank you very much for this answer, helped me to understand this hall process much better. I agree with you and also will delete my flag support for now, I will keep watching closely this thread and wait for final decision, replies, rulings to have more information and then again decide if support it or not,

like i said this is something new for me, never supported flags and haven't read this board if I didn't had to, so i am total newbie in this field, happy to have you around and truly appreciate this detailed explanation,

patience is a virtue and looks like i have to learn it when decide to support flags

RLB holder here. Was a solution found for this, or is Rollbit just a huge scam? it really looks bad that they refuse to go into details. It makes it look like they know that what they are saying is total bullshit and that they just want to keep the money.