Do You Think Casinos Should Do Survey From Time To Time To Assess You.

[robelneo]

In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

Reference :
Stake.com not paying out my money

A Gambling Operator Court Case


 

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[Vaskiy]

I don't think thats the duty of the gambling operators. All that to be done is provide users with the proper support when there happens some issue. Maybe the gambling platform can give a notification on how much they had wagered and what is their stats in terms of profit and loss. Maybe this can help them understand and limit their spending or go further.

If there is some limit set and requested to stop at that point, surely some will stick to it. Same time there are chances people looking for an alternate gambling platform.

[qwertyup23]

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

With regard to the usage of VPNs, I think every online casino has their respective terms and services which stipulate all the necessary prohibitions. For example, if the terms stipulate that they exclusively prohibit the usage of VPNs, then this should be constructive notice to all players in creating their accounts.

With regard to the survey if they are comfortably spending more time, I do think that it may help but gambling is a discretionary act. It is very easy to circumvent this and as a player I would get annoyed if surveys would be asked in a consistent basis.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

I read this in a separate thread- did these person win the case? As far as I know, they have a lack of cause of action against these gambling establishments as their case should fail from the very start.

[Saint-loup]

I don't think casinos, especially the big ones need to ask their customers if they are using a VPN, because they usually spot it themselves.
They are always chasing multi-account bonus/promotion abusers and good bettors banned or limited by them, so it's one of the first thing they check IMO.

[Oshosondy]

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

These would be good in my opinion. But are casinos ready to do that?

If you want to deposit, no KYC. But if you want to withdraw, there is KYC. That is how casinos and most gambling sites are. But on some gambling sites, there are some articles for addicts, which they can read to help them. But help starts from discipline and if not greedy. About the use of VPN, punters should ready TOS.

But if there are pop-ups or something to fill sometimes for the safety of gamblers and for them not to take the wrong steps, it is a good thing.

I choose 'yes' which I think it is the right one to choose.

[coin-investor]

I voted Yes because so many players forget the terms that they agreed on when signing, they sometimes treat or considered all casinos' terms are the same, until they get a warning or get a ban, casinos should from time to time ask their players if they understood or still agreed to their terms this is to avoid future allegations useless accusations when everything just goes down from players' forgetting or unaware of the terms that they sign up with.
Some players just scroll down the terms or fast read thinbking that thery have seen and read it so many times.

[Darker45]

While I believe that casinos should have features that would somehow prevent a gambler from spiraling down into addiction, these gamblers aren't degenerate kids. They have full awareness. They are responsible for their actions.

Which leads me to think that it is absurd for a gambler to sue a gambling operator simply because he/she is losing big. Unless the gambling operator is found in violation of certain policies or found to come short of certain prerequisites, I don't think it is to blame.

As to the case of Stake, I haven't read much about it. It seems it isn't as simple as it may seem. As a matter of fact, I don't think it is allowed for citizens of prohibited countries to use VPN to go around it.

[Don Pedro Dinero]

I also voted yes, and so far, I see that there is unanimity in the vote.

I don't think thats the duty of the gambling operators.

Well, maybe it's not an obligation, but surveying your customers is a way to improve your business.

While I believe that casinos should have features that would somehow prevent a gambler from spiraling down into addiction, these gamblers aren't degenerate kids. They have full awareness. They are responsible for their actions.

Which leads me to think that it is absurd for a gambler to sue a gambling operator simply because he/she is losing big. Unless the gambling operator is found in violation of certain policies or found to come short of certain prerequisites, I don't think it is to blame.

What happens is that after a gambler has lost too much he will do anything to get his money back, even if it is in vain. Nowadays there are many, but not all, casinos that provide gamblers with responsible gambling measures, but even so, there are always those who get out of control and end up losing a fortune.

[goldkingcoiner]

In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

Reference :
Stake.com not paying out my money

A Gambling Operator Court Case


 

Hmm... Well it is a bit hard to say. On one side there can be many advantages of survey assessments from time to time in order to protect themselves from bad actors and also protect the players from themselves. On the other hand however, such surveys could become more and more intrusive over time and at some point, before we even know what has happened, the surveys become privacy issues.

Although perhaps I am being a bit paranoid about such things... But players will also find loopholes to charge casinos in court with nonsense or try to cheat them out of money in other ways. That might not be a good argument. I doubt such surveys will have much weight in court.

[Onset]

Except cases where law requires it, do casinos ever care about their customers for real? I thought casinos are just that: a business that profits off the addiction of their customers. Something sorta similar to drug dealers who pretty much make a living destroying other people’s lives.

For this reason.. I don’t think this kind of survei is necessary. It’d show some false care for the gamblers (presuming casinos don’t care about them for real) but nothing else. If a gambler wants to spend past their previous threshold, they’ll just find a different route.

[wxa7115]

In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

Reference :
Stake.com not paying out my money

A Gambling Operator Court Case


 

I do not think it is necessary at all, gamblers once they realize they have lost more money than what they had planned for a particular session will regret their decision and some of them may even try to blame the casino for it.

But at the end no one is forcing them to gamble, so regardless of whatever claims they make the casinos can always use this argument against them, an argument which will be very difficult to challenge in a court of law, assuming things got to that point, something I doubt as the losses most gamblers suffer are simply not big enough to justify such action.

[Chikito]

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

I answer yes, and the dominant 88% of your survey is chosen yes which I think is a crucial case, maybe the user forget about TOC and the rules of the casino. But if the casino finds the main user who always plays with big amount and they suddenly break the rules, is the casino banned him? In this case, maybe he has forgotten to turn off the VPN to access the casino, or in any case, he play the casino on an office pc and won't people know what is he was doing. Maybe this is for attention (if the casino survey it regularly), or maybe there are exceptions for the special user if find him uses VPN.

[Wexnident]

I'd say no, not really. While it is a good thing imo, it isn't exactly something they necessarily have to do.

In the case of thresholds, instead of a survey casinos might as well implement a system where they can only spend x amount per month, and we all know that's not gonna happen. And if users were to only answer what they can spend in a survey but not follow it, might as well not do it in the first place imo.

As for the VPN thing, well, a warning at the start may be better instead? And then a 3 coin (life) warning system, if it goes past that then it can be considered intentional (or if they keep vpn open for their entire session)

[Mauser]

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.
 

A survey is a good tool for companies to try and find out if the customers are happy with the current form of their products, or if there can be made improvements to increase the satisfaction from adding new features, or changing older less used features. A casino is not different from any other company and should try to get a feeling what most gamblers are looking for. So far I haven't come across many websites asking me to fill out a survey. There are multiple benefits from a survey, the casino can categorise it's gamblers according to their preferences and if gamblers change their behaviour completely to their initial intentions the casinos could contact them and maybe prevent gambling addictions in the future. It also helps the casino to identify what current issues the gamblers might have and if they can be resolved quickly. But maybe here on the forum it might be a better place for casinos to interact with their customers instead of a survey, because a survey is usually a one way for the customer to give information and it's not a dialog. 

[Weawant]

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

Casinos and gambling sites aren't responsible for how we behave, we should be able to stop ourselves from over gambling and doing other things. This should be our responsibility and not putting a business operating for it's profits to tell you how to handle your money.

It won't be a bad idea if the casino decides to implement a survey assessment but we shouldn't be depending on that. Before using any casino or gambling sites, always read their terms and conditions and you won't become a victim for defaulting.

Gamblers usually don't read anything about a casino before they use it, and some only depends on online review which isn't safe since casino can pay for positives reviews and at the end of the day defraud their customers.

[Jating]

In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

Reference :
Stake.com not paying out my money

A Gambling Operator Court Case

No, I don't think that it is the responsibility of gambling operators or casino. Gamblers should read the ToS of every platform that they are going to play so that there will be no issues whatsoever like in this case the use of VPN.

Casino's are going to fight it out in court cases, and if my memory serves me right, I'm not sure how many court cases does the casino losses though. Statistics could be in their side as everything is written on their ToS. And if someone violated it and then think that they have found a loophole, then they are all wrong.

[Outhue]

I chose no because we as the gamblers must bend to online casinos rules, so why are we been asked to do survey from time to time? The fairness is all a casino needs to have to make me use the platform, the rest is left for them, it's their turf and you have to follow what they ask of you, if you don't like how they do things you will leave.

I understand that some casinos like adjusting to their users desires but that's still business, a new online casino always want to satisfy users but let them have good numbers of users, they won't care anymore, their main goal is attractive many users using offers and bonuses.

[decodx]

When it comes to players trying to find loopholes to recover their gambling losses, I believe there will always be some individuals attempting to exploit the system for personal gain. It's an unfortunate reality that exists in any gambling environment, no matter the surveys, questionnaires, or other assessments in place.

To tackle this persistent challenge, casinos should prioritize the implementation of comprehensive and transparent policies that explicitly outline the rules and regulations of their gambling platforms. These policies should cover responsible gambling practices, ensuring fair play, and specifying the consequences for any attempts to exploit the system. By establishing clear guidelines, casinos can set clear expectations for players and discourage them from actively seeking loopholes.

[mu_enrico]

In my opinion, a casino is just a place to play and they shouldn't be dealing with gamblers' problems. They will better off focusing their effort on providing the best gaming experience, lowering costs, better RTP, etc., and not acting as financial advisors or psychiatrists.

But for sure there should be rules in place, such as age and background checking to determine someone's limit. Well, in case someone avoids the limit using multiple accounts and/or VPN, it shouldn't be a problem for the casino. They're basically breaching the ToS.

[swogerino]

I don't think casinos should do surveys as they are not marketing companies but just a business that is not forcing anyone to go and play there,they are just making their offer to avid gamblers who are eager to play and they most likely do not need to conduct surveys in order to find out how a gambler is feeling.For that they have the chat where all gamblers are expressing their happiness,very few of them I have seen,while a lot of people complaining with all their rage are the people that lose money and that is how a casino should be,most people should be losing money in order for the casino to be in profit and pay the few gamblers that win money,there is no other way around it.

I am sure that they read for example Askgamblers and other related forum to see what gamblers want and they thereafter start to implement it.