Do You Think Casinos Should Do Survey From Time To Time To Assess You.

[robelneo]

In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

Reference :
Stake.com not paying out my money

A Gambling Operator Court Case


 

[Vaskiy]

I don't think thats the duty of the gambling operators. All that to be done is provide users with the proper support when there happens some issue. Maybe the gambling platform can give a notification on how much they had wagered and what is their stats in terms of profit and loss. Maybe this can help them understand and limit their spending or go further.

If there is some limit set and requested to stop at that point, surely some will stick to it. Same time there are chances people looking for an alternate gambling platform.

[qwertyup23]

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

With regard to the usage of VPNs, I think every online casino has their respective terms and services which stipulate all the necessary prohibitions. For example, if the terms stipulate that they exclusively prohibit the usage of VPNs, then this should be constructive notice to all players in creating their accounts.

With regard to the survey if they are comfortably spending more time, I do think that it may help but gambling is a discretionary act. It is very easy to circumvent this and as a player I would get annoyed if surveys would be asked in a consistent basis.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

I read this in a separate thread- did these person win the case? As far as I know, they have a lack of cause of action against these gambling establishments as their case should fail from the very start.

[Saint-loup]

I don't think casinos, especially the big ones need to ask their customers if they are using a VPN, because they usually spot it themselves.
They are always chasing multi-account bonus/promotion abusers and good bettors banned or limited by them, so it's one of the first thing they check IMO.

[Oshosondy]

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

These would be good in my opinion. But are casinos ready to do that?

If you want to deposit, no KYC. But if you want to withdraw, there is KYC. That is how casinos and most gambling sites are. But on some gambling sites, there are some articles for addicts, which they can read to help them. But help starts from discipline and if not greedy. About the use of VPN, punters should ready TOS.

But if there are pop-ups or something to fill sometimes for the safety of gamblers and for them not to take the wrong steps, it is a good thing.

I choose 'yes' which I think it is the right one to choose.

[coin-investor]

I voted Yes because so many players forget the terms that they agreed on when signing, they sometimes treat or considered all casinos' terms are the same, until they get a warning or get a ban, casinos should from time to time ask their players if they understood or still agreed to their terms this is to avoid future allegations useless accusations when everything just goes down from players' forgetting or unaware of the terms that they sign up with.
Some players just scroll down the terms or fast read thinbking that thery have seen and read it so many times.

[Darker45]

While I believe that casinos should have features that would somehow prevent a gambler from spiraling down into addiction, these gamblers aren't degenerate kids. They have full awareness. They are responsible for their actions.

Which leads me to think that it is absurd for a gambler to sue a gambling operator simply because he/she is losing big. Unless the gambling operator is found in violation of certain policies or found to come short of certain prerequisites, I don't think it is to blame.

As to the case of Stake, I haven't read much about it. It seems it isn't as simple as it may seem. As a matter of fact, I don't think it is allowed for citizens of prohibited countries to use VPN to go around it.

[Don Pedro Dinero]

I also voted yes, and so far, I see that there is unanimity in the vote.

I don't think thats the duty of the gambling operators.

Well, maybe it's not an obligation, but surveying your customers is a way to improve your business.

While I believe that casinos should have features that would somehow prevent a gambler from spiraling down into addiction, these gamblers aren't degenerate kids. They have full awareness. They are responsible for their actions.

Which leads me to think that it is absurd for a gambler to sue a gambling operator simply because he/she is losing big. Unless the gambling operator is found in violation of certain policies or found to come short of certain prerequisites, I don't think it is to blame.

What happens is that after a gambler has lost too much he will do anything to get his money back, even if it is in vain. Nowadays there are many, but not all, casinos that provide gamblers with responsible gambling measures, but even so, there are always those who get out of control and end up losing a fortune.

[goldkingcoiner]

In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

Reference :
Stake.com not paying out my money

A Gambling Operator Court Case


 

Hmm... Well it is a bit hard to say. On one side there can be many advantages of survey assessments from time to time in order to protect themselves from bad actors and also protect the players from themselves. On the other hand however, such surveys could become more and more intrusive over time and at some point, before we even know what has happened, the surveys become privacy issues.

Although perhaps I am being a bit paranoid about such things... But players will also find loopholes to charge casinos in court with nonsense or try to cheat them out of money in other ways. That might not be a good argument. I doubt such surveys will have much weight in court.

[Onset]

Except cases where law requires it, do casinos ever care about their customers for real? I thought casinos are just that: a business that profits off the addiction of their customers. Something sorta similar to drug dealers who pretty much make a living destroying other people’s lives.

For this reason.. I don’t think this kind of survei is necessary. It’d show some false care for the gamblers (presuming casinos don’t care about them for real) but nothing else. If a gambler wants to spend past their previous threshold, they’ll just find a different route.

[wxa7115]

In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

Reference :
Stake.com not paying out my money

A Gambling Operator Court Case


 

I do not think it is necessary at all, gamblers once they realize they have lost more money than what they had planned for a particular session will regret their decision and some of them may even try to blame the casino for it.

But at the end no one is forcing them to gamble, so regardless of whatever claims they make the casinos can always use this argument against them, an argument which will be very difficult to challenge in a court of law, assuming things got to that point, something I doubt as the losses most gamblers suffer are simply not big enough to justify such action.

[Chikito]

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

I answer yes, and the dominant 88% of your survey is chosen yes which I think is a crucial case, maybe the user forget about TOC and the rules of the casino. But if the casino finds the main user who always plays with big amount and they suddenly break the rules, is the casino banned him? In this case, maybe he has forgotten to turn off the VPN to access the casino, or in any case, he play the casino on an office pc and won't people know what is he was doing. Maybe this is for attention (if the casino survey it regularly), or maybe there are exceptions for the special user if find him uses VPN.

[Wexnident]

I'd say no, not really. While it is a good thing imo, it isn't exactly something they necessarily have to do.

In the case of thresholds, instead of a survey casinos might as well implement a system where they can only spend x amount per month, and we all know that's not gonna happen. And if users were to only answer what they can spend in a survey but not follow it, might as well not do it in the first place imo.

As for the VPN thing, well, a warning at the start may be better instead? And then a 3 coin (life) warning system, if it goes past that then it can be considered intentional (or if they keep vpn open for their entire session)

[Mauser]

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.
 

A survey is a good tool for companies to try and find out if the customers are happy with the current form of their products, or if there can be made improvements to increase the satisfaction from adding new features, or changing older less used features. A casino is not different from any other company and should try to get a feeling what most gamblers are looking for. So far I haven't come across many websites asking me to fill out a survey. There are multiple benefits from a survey, the casino can categorise it's gamblers according to their preferences and if gamblers change their behaviour completely to their initial intentions the casinos could contact them and maybe prevent gambling addictions in the future. It also helps the casino to identify what current issues the gamblers might have and if they can be resolved quickly. But maybe here on the forum it might be a better place for casinos to interact with their customers instead of a survey, because a survey is usually a one way for the customer to give information and it's not a dialog. 

[Weawant]

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

Casinos and gambling sites aren't responsible for how we behave, we should be able to stop ourselves from over gambling and doing other things. This should be our responsibility and not putting a business operating for it's profits to tell you how to handle your money.

It won't be a bad idea if the casino decides to implement a survey assessment but we shouldn't be depending on that. Before using any casino or gambling sites, always read their terms and conditions and you won't become a victim for defaulting.

Gamblers usually don't read anything about a casino before they use it, and some only depends on online review which isn't safe since casino can pay for positives reviews and at the end of the day defraud their customers.

[Jating]

In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

Reference :
Stake.com not paying out my money

A Gambling Operator Court Case

No, I don't think that it is the responsibility of gambling operators or casino. Gamblers should read the ToS of every platform that they are going to play so that there will be no issues whatsoever like in this case the use of VPN.

Casino's are going to fight it out in court cases, and if my memory serves me right, I'm not sure how many court cases does the casino losses though. Statistics could be in their side as everything is written on their ToS. And if someone violated it and then think that they have found a loophole, then they are all wrong.

[Outhue]

I chose no because we as the gamblers must bend to online casinos rules, so why are we been asked to do survey from time to time? The fairness is all a casino needs to have to make me use the platform, the rest is left for them, it's their turf and you have to follow what they ask of you, if you don't like how they do things you will leave.

I understand that some casinos like adjusting to their users desires but that's still business, a new online casino always want to satisfy users but let them have good numbers of users, they won't care anymore, their main goal is attractive many users using offers and bonuses.

[decodx]

When it comes to players trying to find loopholes to recover their gambling losses, I believe there will always be some individuals attempting to exploit the system for personal gain. It's an unfortunate reality that exists in any gambling environment, no matter the surveys, questionnaires, or other assessments in place.

To tackle this persistent challenge, casinos should prioritize the implementation of comprehensive and transparent policies that explicitly outline the rules and regulations of their gambling platforms. These policies should cover responsible gambling practices, ensuring fair play, and specifying the consequences for any attempts to exploit the system. By establishing clear guidelines, casinos can set clear expectations for players and discourage them from actively seeking loopholes.

[mu_enrico]

In my opinion, a casino is just a place to play and they shouldn't be dealing with gamblers' problems. They will better off focusing their effort on providing the best gaming experience, lowering costs, better RTP, etc., and not acting as financial advisors or psychiatrists.

But for sure there should be rules in place, such as age and background checking to determine someone's limit. Well, in case someone avoids the limit using multiple accounts and/or VPN, it shouldn't be a problem for the casino. They're basically breaching the ToS.

[swogerino]

I don't think casinos should do surveys as they are not marketing companies but just a business that is not forcing anyone to go and play there,they are just making their offer to avid gamblers who are eager to play and they most likely do not need to conduct surveys in order to find out how a gambler is feeling.For that they have the chat where all gamblers are expressing their happiness,very few of them I have seen,while a lot of people complaining with all their rage are the people that lose money and that is how a casino should be,most people should be losing money in order for the casino to be in profit and pay the few gamblers that win money,there is no other way around it.

I am sure that they read for example Askgamblers and other related forum to see what gamblers want and they thereafter start to implement it.

[Bananington]

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

The casino is in no way responsible for how you decide to gamble, they can only try to advice you to gamble responsibly. What I will suggest Casinos to do is to increase their campaign on responsible gambling by  maybe promoting the use of Helplines for addicts, and improving their promotion on responsible gambling. If they do this, they have a backing to show that they tried to ensure that people who use their casino did not become irresponsible and that they in no way promoted irresponsible gambling.

[aioc]

I voted yes this is to protect their platform from players who are good at looking for loopholes just like the two links by asking even selected users to undergo surveys to check that they are still in control of their addiction or they still understand the forum rules and they are following them, casinos can be assured that players will not ask for a refund which is ridiculous or ask why they are allowed to play with huge amounts of money past beyond the normal betting limit.
There are irresponsible gamblers that don't want to accept their losses even if they lose it fair and square and they become imaginative in getting their money back, even threatening to file a case in court.

[piebeyb]

I don't think it's necessary, besides using a VPN seems to be strictly prohibited and usually also inaccessible at big casinos which are very strict like Stake even using the same IP can't be accessed and it looks like they will find out faster and immediately block it even accounts can suspended due to many cases of promotion and bonus abuse so almost all casinos have a strict security system including the use of this VPN.

I think it's better to use the original IP from the internet provider than having to use a VPN because for security reasons, especially if there is a lot of money in our account, to prevent suspicion from the casino, it's better to look safe and not be careless.

[tusandii]

If a casino allows the use of a VPN for access then it is not a complicated problem because the casino itself allows it and moreover if players spend more money to gamble then here the casino will benefit. I think gambling operators also won't mind this as long as players don't do things that are prohibited.
But there are also some casinos that do prohibit the use of VPNs and to conduct surveys from time to time it seems that it is not necessary because casinos have tools such as bots to detect every action used by users.

But I'm not sure players can find loopholes to recover losses by suing them to court.

[goaldigger]

This could be a great idea to maintain the integrity of the site and help gamblers who are already suffering from addiction because the gamblers are the greatest asset of every casinos. Though this might not be enough to prevent addiction, but at least its good to see that the casinos truly cares, let’s just hope for a more responsible gambling site, I just don’t see it fair to blame the site if you lose more because of your own greediness.

[Beparanf]

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

UK is already making a law in regards of gambling limits on gambling due to the increasing popularity of online casino. I think this kind of news few years ago when online casino started to become popular while many people losing money in gambling. But recently they are now setting a low to limit players to spend certain amount of money on online games.

I think there’s a different limit based on the type of games such as slots, tables and so on. Casino might push to implement a limitation on each user but it depends on the country of origin of players as per the law dictates. This is actually a good feature to avoid many case of compulsive gambling.

https://www.reuters.com/world/uk/uk-government-set-out-tougher-gambling-rules-2023-04-26/

[Reid]

No, I would not like that. They are just there to ease the access on gambling so that we should not be going all the way to our favorite casinos or physical sports bookies just to enter our bets. This kind of assessment should only be individual and must be done by ourselves. Assess yourself if you are still gambling healthy or you are out of control. Ask whoever is near you, family, relatives, and friends if you are still under control about your gambling routine.

This ain't the job of the gambling site anymore. They are not our parents to tell us what is right or wrong. They only thing they could do is offer their service and hope we are comfortable enough to do it at home.

[alastantiger]

In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

 

It is about time that this is done and I am in full support of it but how the casinos tackle social desirability bias/responses. This is a situation according to the American Psychological Association(APA) in which people present themselves in a favourable fashion. Which is very common problem in self-reporting surveys. In this situation think of a gambler with a gambling addiction lying that they earn more just so that they do not raise eyebrows.

[pawanjain]

In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

Reference :
Stake.com not paying out my money

A Gambling Operator Court Case


 

Receiving user feedback is crucial for all types of websites, including gambling sites, as it provides valuable insights into user experiences.
It also allows website owners to track performance, identify areas of improvement, and enhance the overall user experience.
By actively seeking and implementing customer feedback through surveys, websites can continuously evolve and meet the evolving needs and expectations of their users.

[robelneo]

This ain't the job of the gambling site anymore. They are not our parents to tell us what is right or wrong. They only thing they could do is offer their service and hope we are comfortable enough to do it at home.

It's not the job of the casinos of course but having a survey and checking specific players if they are beyond their betting capacity or tracing violators and checking them if they are intentionally breaking the rules will save the casinos from false accusations and bad actors from checking loopholes and threatening court cases and for players to realize that they are over their limit or they are breaking rules unaware or not that will lead to a ban.

[demonica]

Casinos could do that but I doubt gamblers would really mind answering those survey from time to time. It's not their fault when a person spend too much money gambling. Even if they'll ask the user if he's still willing to spend more gambling, they would just probably ignore it since they're having the time of their life. Also, you can't stop a gambler to gamble by just doing a survey especially if they're really eager to play and spend more.

It may look good for the gambling site since it'll make them look that they care towards their users but maybe for others it will be annoying if they would have to answer surveys from time to time

[YOSHIE]

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

A regular survey for me if it's done by a casino it's good to collect information or responses from every visitor to the casino admin, but if the survey doesn't change anything about the casino concerned, in my opinion it's useless it's just a waste of time and a waste.

We often see individuals who are involved in a particular casino asking questions related to the casino, whether it's VPN problems, withdrawals, winnings and so on, but even though Surveys are often stated here, If there is no definite response from the casino owner, of course we cannot look down on one eye, we must be able to judge, especially when users make mistakes or not, and so does the casino.

Conclusion: The survey is good, but there must be one policy and solution for both parties after the survey is carried out, otherwise the results are useless.

[slapper]

Indeed, recent events have revealed a vulnerability in the gambling sector. Causes us to ponder, wouldn't you say? How far should a casino go to ensure the safety of its visitors? You made reference to regular surveying. Really not a bad thought. They might help you detect the outliers in a group setting. But keep in mind that surveys, like reality TV, can be staged.

Perhaps we need to make a bold move. Spend money on ai and ml. Watch how people are playing and identify the oddballs. What about putting players on timeout if they start behaving like gambling addicts? It might be a smart decision. VPNs? A pond with a lot of murky water. Certainly, they do serve a purpose. However, they do pose a danger. Perhaps cutting-edge geolocational technologies are the answer. Making a profit while maintaining moral standards is a precarious balancing act.

[Fiatless]

In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

Reference :
Stake.com not paying out my money

A Gambling Operator Court Case

It is not a bad idea to carry out periodic surveys to consider how your customers feel about your service. The reason why these casinos were charged was because they broke the laws of the regulators. Most nations are mulling out strategies to reduce gambling addictions, so they don't take the violation of the betting threshold lightly. Regarding the VPN issue, the terms of service should be able to handle it. VPN application is an important aspect of online or crypto gambling that every casino should ensure that it is extensively covered in the terms of service. If there are any loopholes, the gambling site should learn from their mistakes and ensure that such issues will not arise in the future.

[Casdinyard]

I think customer transparency should be a thing that these casinos are to implement. Nowadays it's more evident that the power is not in the enterprise itself, but in the customers and the supporters that support them. Customer surveys are a great way to start this, as you're getting all the info straight from the source. It takes two to tango however, so each customer that are given the chance to take the survey must also diligently answer it cause this will embody the collective opinion of the people to the casino that held the survey. If everyone's gonna go bonkers with it and joke around, no useful data will be gathered, and much needed changes will not be implemented. There's this trifecta basically. The customer cooperating, the casino implementing the changes, and the casino, once again, consistently holding up surveys.

[kryptqnick]

To be honest, I don't understand how a casino can be sued for someone betting more than they wanted to. If a person has an addiction, this person needs help and shouldn't be gambling at all, but it's not the responsibility of casinos to figure it out. If a person doesn't have an addiction, then it's just a lack of personal responsibility, which again isn't casino's fault.
I think casinos can survey their players, issue warnings or something like that as an act of goodwill, but they have no legal or moral responsibility to do that. I can't imagine an alcohol shop stopping someone from buying alcohol if it looks like a big order because, you know, the shop is getting revenue from the purchases. And it's not like a person can then sue the shop because they let the guy overspend on alcohol.

[uneng]

I don't think it's necessary. Thinking on the issues of addiction some gamblers face, we already have that mechanism which allow a gambler to shut his account off for determined periods of time, since he isn't confortable with his gambling routine anymore. Therefore, it's a more efficient feature provided by the casino than a survey, which would gather solely the opinion of the gambler (and only if he accepts answering to it and if he answers being truly to what he really believes and feel).

Surveys to check the quality of the service provided by the house is another story, and every businesses do this from times to times to understand what the public is asking from them and what they should improve on their businesses to maximize performance.

[harizen]

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

Implement might not be the appropriate term. The process should rely on case to case basis.

Different gambling sites have different approaches to the usage of VPNs. Now depends on their respective Terms and Service. However, if there will be more future cases that are related to that and almost out of hand, that's where the periodic implementation might be considered.

In general, though, it's a crap thing for me to sue or file a complaint against a gambling site or operator for losses. What the hell, they played gambling, therefore, be responsible and don't rely on gambling sites to control anything about the betting capability of their users.

[abel1337]

I voted maybe because it's not the obligation of the casino to do such survey but doing it is a plus and a moral support from them to the gambler especially if their system noticed the pattern of the gambler spending habits and on how much the gambler is spending. It can also be a reminder as you said about the VPN. I've seen some MMORPG game that is reminding the gamers to take a break because of super long playtime that can affect their health. Obviously it can be the same as the casino but their will be a specific triggers for the reminder or survey since casino don't want to stop gamblers from playing unless the casino can be thrown into an issue about worsts case scenario such as s**cide because of gambling addiction.

[TimeTeller]

I don't think it's necessary. Thinking on the issues of addiction some gamblers face, we already have that mechanism which allow a gambler to shut his account off for determined periods of time, since he isn't confortable with his gambling routine anymore. Therefore, it's a more efficient feature provided by the casino than a survey, which would gather solely the opinion of the gambler (and only if he accepts answering to it and if he answers being truly to what he really believes and feel).

Surveys to check the quality of the service provided by the house is another story, and every businesses do this from times to times to understand what the public is asking from them and what they should improve on their businesses to maximize performance.

The dilemma when it comes to surveys is that most people are lazy submitting their answers.
So when it comes to limiting the usage of a gambler, it should be on the self-exclusion feature or being strict with their terms.
However, the survey regarding their offered services would be a good one to implement from time to time.
In this case, they will get the pulse of their players where they are missing out or areas which need improvement.
Because the voice of the players is also important when you have tough competition in your market.
Owners need to assess if they are still relevant with the current market, so they can innovate their services if necessary.

[Agbe]

Assessment test should not go the gamblers but to the casino. To know their weak areas of operations. Gamblers have freedom to stake any amount of money they want and it is not the duty of the casino to make any survey test on it gamblers. I see as wrong idea. If they, the casino notice that a particular gambler is spending essence on his gambling habit, I don't think they have anything to do with it because it is the will of the gambler to spend. And they make their Profit from it.

[Unbunplease]

Assessment test should not go the gamblers but to the casino. To know their weak areas of operations. Gamblers have freedom to stake any amount of money they want and it is not the duty of the casino to make any survey test on it gamblers. I see as wrong idea. If they, the casino notice that a particular gambler is spending essence on his gambling habit, I don't think they have anything to do with it because it is the will of the gambler to spend. And they make their Profit from it.

On the one hand, a gambler is a benefit for the casino, on the other hand, if the casino will try to limit the player's bets, the casino will get a more loyal and, most importantly, a loyal audience. If a player loses it all at once, will he come back? Unlikely. And if a player's loss is limited by various factors, he will come to play at the casino more often. In this case, the casino will make more money in the long run, and perhaps that player will also attract his friends.

[coolcoinz]

I voted maybe because it's not the obligation of the casino to do such survey but doing it is a plus and a moral support from them to the gambler especially if their system noticed the pattern of the gambler spending habits and on how much the gambler is spending. It can also be a reminder as you said about the VPN. I've seen some MMORPG game that is reminding the gamers to take a break because of super long playtime that can affect their health. Obviously it can be the same as the casino but their will be a specific triggers for the reminder or survey since casino don't want to stop gamblers from playing unless the casino can be thrown into an issue about worsts case scenario such as s**cide because of gambling addiction.

It's also not the obligation of a player to take part in such survey.
I think they should do it as long as they keep it in the voluntary form. If gamblers are fine with taking part in this, they will and if they're not, they won't.
From the point of view of the casino it's a good way to know what gamblers like, what changes would they want to be implemented, if they feel comfortable playing, do they understand the rules...
From the point of the gambler, they might have a way to make changes in some rules, like the mentioned VPN.

[BitcoinAccepted]

A casino is only there to make a profit. They will take every opportunity to make even more profit, time after time. That seems certain to me. But starting a campaign for something like that? It won't be of much use. The only thing you can get is that the player feels a certain involvement, and that is something that can be important for a player when he starts gambling at a casino of course. Nowadays, the number of casinos is also abundant, which is also something you have to weigh as a player, which customer service is the best.

[Fivestar4everMVP]

Even if a casino is to carry our a survey from time to time to get to access their customers, I am of the opinion it should not be based on the concerns op mentioned or stated, it is purely the duty of the gambler to safeguard themselves from gambling too much, atleast, anybody above 18 years is no longer a baby that should need a baby sitter, at 18 years and above, one should learn to take responsibility of his or her actions..

If at all a casino is to carry out a survey, I think it should be purely based on the fact that the casino wants to improve their services, integrate more games, and want the customers opinion concerning the developments.

[passwordnow]

In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

Reference :
Stake.com not paying out my money

A Gambling Operator Court Case

It's not actually a problem to them, they've been reminding gamblers that they should only gamble what they can afford to lose, and if they can't take it anymore, there's always the self-exclusion or they're all free to leave the casino and never pay a visit again.
At most times, it's not the casino's problem because they've been there to make money and it's a business. While those addicted gamblers, when they lose money, can't take it and they look for someone to blame their losses and the one that's always taking the blame is none other than the casino they're gambling with. But detecting a user's activity and asking a survey is actually a good idea to gather data from their users on these actual problems.

[mindrust]

In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.
Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.
This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

That's actually a very neat idea. People sometimes forget the rules of the casino they are playing in. The casino should warn the players from time to time so they won't do something they are going to regret. VPN usage is a great example.

Let's say you are a regular player at "casino A". You play there almost every day. One day somehow you can't access the website and you try a VPN service to see if the website is down for everybody or only in your country... for whatever reason, then you forgot to turn your VPN off and kept playing like that. It might look like an innocent mistake but the casino may use this mistake against you.

A warning every once is a while is a good idea to prevent these "mistakes" from happening.

[stomachgrowls]

In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

Reference :
Stake.com not paying out my money

A Gambling Operator Court Case

In speaking about threshold then it is something that not casinos would really be doing because the more addicted the person is the more things that they do prefer.As a gambler then you shouldnt really be shocked
that they would really be stopping you midway because the more longer you do stay or playing the more money or revenue that they would get and since its a business then it isnt really that something that you
would really be shocked about.Sky is the limit as long you do have the funds then you do have the time on playing no matter how long it would be. Dont expect for some interference.
You cant really point out your fingers at them just because you had just missed out on stopping or completely lose your capital or bankroll.

As for VPN rules then having those allowing terms and ending up on having issues about VPN just because of this and like that then you could  really contest it out because its stated in TOS that it was
allowed, and now you are experiencing difficulties? This does mainly shows on how a certain platform is really that been too shady.

[jakelyson]

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

In regard to VPN surveys, I think casinos can start surveys like that to assess the number of their players using VPNs. The result of such a survey can be used to determine if there is a need to replace/ammend their existing rules regarding VPNs. A short survey is best since gamblers do not want to be disturbed in their activities.

To the survey of gambling spending more than they can or comfortable spending, the falls behind the responsibility of the casino. It is the gamblers decision if they want to spend more on gambling or not. NO casino will stop its players from spending their money on them. Maybe in physical casinos where the managers know their regulars, they stop them if they are spending more than they can afford. But in online casinos, I do not think it is applicable.

[Sandra_hakeem]

Is that even necessary to be doing almost everytime?? Won't the gambler's complain that casinos are also not granting them access to their funds to wager, for some STOPLOSS shit they don't even know?? Cus that's actually how they'll sound... 'Man's want is insatiable'... That quote is applicable in all ramifications, believe me.
Nobody wants to be monitored all the time - especially when having Thier personal dealings... Do you know how stressful it'll be to be monitoring millions of casino accounts just to be sure they're all using VPNs - even if you decide to be sending personal warnings or general flyouts to notify them, they'll see it as a bug. I think they dude is from the westside and wanted to pull a stunt with people funds .

Sandra 🧑‍🦰

[QueenVera]

Most times we players make things very difficult  for this casinos who are already passing through some deep scrutinizing from the legal bodies.
We're  are already complaining  so much about mere kyc and now we're already wanting the casino  be responsible  for our behaviors forgetting  that gambling  is two choices which is win or lose and I have been asking one question  in all both threads and my question was that if in course of chasing his losses m, he won some unimaginable amount,  would  he have asked the  casino to pay him back his losses or not to pay him his winnings?
We shouldn't  be making things hard for the casino and stick to a particular  pattern  and as for the cases, I think the casino might get to win this very one.

[Fivestar4everMVP]

Most times we players make things very difficult  for this casinos who are already passing through some deep scrutinizing from the legal bodies.
We're  are already complaining  so much about mere kyc and now we're already wanting the casino  be responsible  for our behaviors forgetting  that gambling  is two choices which is win or lose and I have been asking one question  in all both threads and my question was that if in course of chasing his losses m, he won some unimaginable amount,  would  he have asked the  casino to pay him back his losses or not to pay him his winnings?
We shouldn't  be making things hard for the casino and stick to a particular  pattern  and as for the cases, I think the casino might get to win this very one.

Well, the Answer to your question is simple, and that is that people tend to complain, nag, regret blame others, over negative outcome, and never seem to do the same on positive outcome, even when the positive happened unexpectedly, this is clearly the human nature so I am not surprised at all.

But all the same, I agree with you based on what you said about causing problems for the casino, but then again, it does not matter how long, there will always be gamblers who blame the casino for their every loss.

[seleme]

That is why it is necessary to read casino ToS before registering or at least making a huge deposit. There are thousands of similar cases where casino operators have explained why it is not allowed to use VPN service to play on specific casinos but users prefer to ignore the ToS requirements and keep doing the same mistakes. Obviously, consequences became hard to accept but it is not the responsibility of casinos to forgive them for the user's mistake, IMHO. Just educating yourself before accepting decisions can change everything then both parties will save money, time, and energy within time, IMO.

[smyslov]

So far the yes vote is winning with a wide margin

Do You Think Casinos Should Do Survey From Time To Time To Assess You.
Yes   - 16 (61.5%)
No   - 6 (23.1%)
Maybe   - 4 (15.4%)
Total Voters: 26

I'm ok with the survey, this is a reminder that we should abide by the forum rules and bet within our limits, some players forget their limitations because of their eagerness to win back their losses, and the surveys will remind us of our obligation to ourselves and to the casino.

[ralle14]

I don't mind answering a short survey as a way for them to check in on us, but most casinos are against VPNs, so I voted no. Allowing it might be a solution to stop abuse, but they still have to deal with a new problem(regulation). Some casinos are okay with their players using VPN, but unfortunately, some gamblers will take advantage of this. The spending issue doesn't need this kind of treatment because it reminds me of the case of a gambler that asked for his self-exclusion to be removed and put the blame on the casino after he lost.

[danherbias07]

I don't think so. This will be a messy feature if they do apply it. Why? Because most gamblers don't want that extra work. This ain't like a free-to-play MMORPG that needs some survey if they are doing fine. We are using real money here to gamble and I don't think the gamblers will find the time to answer those surveys and they would rather play the game and skip it.

I have seen that other thread about the gambler who is suing the gambling operators and I am on the gambling site's defense that it's not their fault.
IMO, once we start gambling we should know the risk that we are taking. There's always a chance we will get addicted to it and that is what we must avoid by being a responsible gambler.
It's not like they forced us to place our bets, it's our choice and if we make a mistake we should claim it, not point fingers or blame it on the business.

[Fivestar4everMVP]

So far the yes vote is winning with a wide margin

Do You Think Casinos Should Do Survey From Time To Time To Assess You.
Yes   - 16 (61.5%)
No   - 6 (23.1%)
Maybe   - 4 (15.4%)
Total Voters: 26

I'm ok with the survey, this is a reminder that we should abide by the forum rules and bet within our limits, some players forget their limitations because of their eagerness to win back their losses, and the surveys will remind us of our obligation to ourselves and to the casino.

Well, I wouldnt depend on the Pool result to determine the actual outcome of OPs enquiry, for I know that some persons just click on the first option, which is yes, solely to view the result, and I am one of them, I actually clicked *yes on the poll, but if you followed/read my previous comment, I said *no to a survey based on what the op said, but a survey is surely welcome based on if the casino wants to improve their services or want to introduce more service and need customers feedback.

[Yogee]

[...]Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

I don't know. Surveys would be helpful prior to creating their own rules and regulation and not when they are already in place. They just need to have a better security or maybe tracking system so they can implement those rules effectively. If users can find a loophole then that means the casino failed. I read that similar cases like that were ruled in favor of the players so that's not the casino's first encounter.

[dothebeats]

Not a bad thing honestly, though IMO it wouldn't be very much effective either.

People can just straight up lie with the surveys themselves and try to act as if nothing wrong is happening with them. Though of course, it will be a great effort from the platform if they are to conduct these wellness checks to their players every now and then in the form of surveys. But then, do not expect that these will help curb the number of problematic gamblers because they can simply choose to ignore these surveys or lie in it.

The point is, at least casinos and other gambling platforms are trying to connect to their user-base. Who knows, maybe some gamblers are just waiting for some tap on the shoulder to do what is right and that could be this survey.

[Agbe]

Assessment test should not go the gamblers but to the casino. To know their weak areas of operations. Gamblers have freedom to stake any amount of money they want and it is not the duty of the casino to make any survey test on it gamblers. I see as wrong idea. If they, the casino notice that a particular gambler is spending essence on his gambling habit, I don't think they have anything to do with it because it is the will of the gambler to spend. And they make their Profit from it.

On the one hand, a gambler is a benefit for the casino, on the other hand, if the casino will try to limit the player's bets, the casino will get a more loyal and, most importantly, a loyal audience. If a player loses it all at once, will he come back? Unlikely. And if a player's loss is limited by various factors, he will come to play at the casino more often. In this case, the casino will make more money in the long run, and perhaps that player will also attract his friends.

I will not too much argue on this matter again. In a case like this everyone has their own opinion. Some will support the casino while others will support the gamblers. The whatever way all is right. If the casino makes money from gamblers that's for it own benefits and if the gamblers wins the casino frequently that is for his own benefits so there is no too much thing to argue about. All the two sides are equal.

[davis196]

In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

I don't think that implementing surveys and asking the gamblers about their issues would change anything.
It's all about the casino creating clear and simple Terms of Service and keeping it's promises. If the casino has a betting threshold, then it should warn the gamblers on time, when they get past that betting threshold(or block their accounts). If the casino allows VPNs, if should be stated in the Terms of Service, that the casino should not be held accountable if the gambler has problems with his VPN provider.
Having clear and simple rules will help for preventing potential lawsuits in the future.

[len01]

Assessment test should not go the gamblers but to the casino. To know their weak areas of operations. Gamblers have freedom to stake any amount of money they want and it is not the duty of the casino to make any survey test on it gamblers. I see as wrong idea. If they, the casino notice that a particular gambler is spending essence on his gambling habit, I don't think they have anything to do with it because it is the will of the gambler to spend. And they make their Profit from it.

On the one hand, a gambler is a benefit for the casino, on the other hand, if the casino will try to limit the player's bets, the casino will get a more loyal and, most importantly, a loyal audience. If a player loses it all at once, will he come back? Unlikely. And if a player's loss is limited by various factors, he will come to play at the casino more often. In this case, the casino will make more money in the long run, and perhaps that player will also attract his friends.

I will not too much argue on this matter again. In a case like this everyone has their own opinion. Some will support the casino while others will support the gamblers. The whatever way all is right. If the casino makes money from gamblers that's for it own benefits and if the gamblers wins the casino frequently that is for his own benefits so there is no too much thing to argue about. All the two sides are equal.

this is just a small matter that doesn't need to be debated, but everyone just argues without anything wrong because the casino provides the comfort facilities that gamblers want without any restrictions and gamblers can freely bet without restrictions. so both parties are mutually beneficial, so there's no need to take it too seriously, casinos have to survey gamblers, that's not necessary.

[retreat]

Why should? it is a player's responsibility to be able to manage their finances and they should already understand that when they play on a gambling platform they have to accept the risk that they will use more of their money if they cannot control their urge to play. Gambling platforms only act as operators, who only manage games and ensure that the games they provide run well and there are no problems, that's all. It is not the responsibility of the gambling platforms that their players will use more money on their platforms, unless due to technical problems that cause players to be charged more/twice or other technical problems, only then can players sue the betting platform.

[lienfaye]

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

Even they do I think it will not work. A gambler without control will find way to continue their gambling habit. Thus, even there's an assessment for every gamblers of the specific casino, they can just act as if they're still playing in moderation. But the truth is they're already drowning to their addiction either to get back what they lost or still wanting to win huge.

Moreover it's not the casino's job to check their players if they're still in control or already addicted. The gambler itself is the one responsible if he is spending too much and out of control already. That's why if you can't bear losing your money in gambling then don't gamble at all.  If in the end you'll blame the casino for your loss, remember that is your fault for not playing in moderation.

[Truthlovecoins]

The casino should have good stated and obvious reasons why it wants to conduct surveys from time to time. Otherwise, why should they?
Their concern should be for new users and old users to win and enjoy the benefits of them gambling.
Or is the assessment to determine who can benefit from what program they intend to introduce according to pocket size?
KYC has done that bit any other assessment is for just no ordinary reason at all.

[Doan9269]

Why should they, do you even think they have time for such continuous activities, the verification made forbthe KYC gambling organizations is enough and fine, doing that from time to time will make no meaning that pull of frustration on gamblers, only few manage to enjoy the kyc verification requirements and it's procedures not to now talk of making it a routine process from time to time, they will definitely stuffer a loss in numbers of gamblers to their platform if implemented.

[Crypt0Gore]

Suites for online casinos that knows that their customers must always come first before another thing, but it's not compulsory because people will still gamble on any gambling platform they can find, after many warnings about unpopular casinos some people are still using strange online casinos for gambling, I think gambling business is one of the fastest growing business in the world today, with bonuses and offers people will always be tempted to try out a new gambling platform, until the platform turned out to be a scam.

I read how STAKE later became a new casino and abandoned their old ways, some people said that the platform is now less interesting than what it used to be, in terms of gambling offers and bonuses, and loads of people prefer using STAKE because its reliable and old.

[jaberwock]

If a casino allows the use of a VPN for access then it is not a complicated problem because the casino itself allows it and moreover if players spend more money to gamble then here the casino will benefit. I think gambling operators also won't mind this as long as players don't do things that are prohibited.
But there are also some casinos that do prohibit the use of VPNs and to conduct surveys from time to time it seems that it is not necessary because casinos have tools such as bots to detect every action used by users.

But I'm not sure players can find loopholes to recover losses by suing them to court.

I think it is quite important to remember that sometimes casinos do not care, not that it is against the rules or allowed by the rules but they just do not care. I have seen places that ban VPN and yet when you gamble with VPN they just simply do not care about it at all, this has happened not just in a few places, happened in tens of places before so I am not really shocked about it.

I believe that we can't really focus on anything that is personally risky like that, it shouldn't really be worrisome to anyone. I believe asking if something is allowed or not would be better though. However, trying to limit gamblers has always been weird looking to me, casinos SHOULD want gamblers to lose money, that's the whole business in the end.

[Strongkored]

In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

All activities of the players should be the responsibility of the players themselves, not the gambling operators, if the casino implements periodic surveys to avoid what you mentioned, players can tell lies in the survey, especially if the survey results cannot be used as evidence when there is an accusation then it's futile, in fact, it will only open opportunities for casinos to lose players because they feel disturbed by the implementation of this survey unless this is an obligation of the gambling license so that all casinos implement it.
Actually, the casino only needs to make clear information on each of their terms and conditions, including the maximum bet that can be made from each deposit that a player makes, or when the KYC adds a column for the player's annual income so that the casino can estimate what the betting limit is appropriate for the player because, of course, it will be different each player. However, the implementation of many rules may be detrimental to the casino because it will lose players who do not like it.

[wiss19]

It's actually not the fault of the casinos if these people have lost their money for whatever reason they might be coming up with in court. They gambled and lost money, and now they are not ready to accept the consequences of their actions. They wouldn't bother taking in the money in case the outcome was the other way around.

Casinos don't need to do any assessment at all, maybe they should write an extra line in their terms and conditions regarding such situations and in the future, if a person tries to hit them below the belt, they can show the court that it is clearly written in their terms and conditions which must be read by any gambler before engaging.

[Peanutswar]

First, the player's responsibility is to read the agreement they accept once they create an account. Many people previously kept depositing without checking if the casino had a different restriction or other requirements for withdrawals and participating in events. If the casino takes a survey, they must ensure that personal data is not part of it, just the answer form and the users' account it is depending if KYC or non-KYC user. We know how important data privacy is, and these surveys can gather data from different people and could use. Once the gambler plays another form of gambling, he's now responsible for this action because they are the ones who play the casino itself and just want to bring the entertainment and earning from these users. If the casino have these seems like giving assessment and telling them how much they earn and lose so they could play more to get those losses and achieve more.

[Negotiation]

I think there is no point in charging the court for the recovery of damages. A player should know the terms and conditions well before participating in the casino. Personal data will not be shared with anyone. is an all in one platform for new casino entrants and old timers alike. Regardless of how long you've been playing online casinos, this innovative site has something for you. The site has a new, user friendly interface that is easy to navigate and highly responsive. If you fall for scammers, you might just spend all your savings and never get a penny back. So, to choose a virtual site and play in a casino without risk, you should consider the following data.

[wiss19]

Receiving user feedback is crucial for all types of websites, including gambling sites, as it provides valuable insights into user experiences.
It also allows website owners to track performance, identify areas of improvement, and enhance the overall user experience.
By actively seeking and implementing customer feedback through surveys, websites can continuously evolve and meet the evolving needs and expectations of their users.

Getting user feedback on the performance of the website and the services is a different thing than doing an assessment if they are responsible gamblers or not since it is not the job of the casino to take care of that. All they can do is give away warnings to players that they should gamble responsibly and if someone doesn't follow that, it's their own decision.

Those who complain that a casino didn't stop them from placing bets are basically out of their minds since it's them who should be careful with their money and only gamble what they can afford to lose, the casino is there to do business.

[Helena Yu]

You need to know if most people don't want to read the terms of the services and just jump to create their account, this mean they don't care about the terms. If the casino regularly conducting a survey from time to time, I'm pretty sure the casino would lose a lot users because they feel the casino is annoying. People don't want something complicated, they just want an easy way.

[CarnagexD]

In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

Reference :
Stake.com not paying out my money

A Gambling Operator Court Case


 

The survey would help to gather and analyze data. But proper regulation and implementation of the changes what truly matters. Because if it is only done to selected players, then it will not be fair. Rules laid out in casinos should be black and white. One applies to every player.

If a casino allows the use of a VPN for access then it is not a complicated problem because the casino itself allows it and moreover if players spend more money to gamble then here the casino will benefit. I think gambling operators also won't mind this as long as players don't do things that are prohibited.
But there are also some casinos that do prohibit the use of VPNs and to conduct surveys from time to time it seems that it is not necessary because casinos have tools such as bots to detect every action used by users.

But I'm not sure players can find loopholes to recover losses by suing them to court.

I think it is quite important to remember that sometimes casinos do not care, not that it is against the rules or allowed by the rules but they just do not care. I have seen places that ban VPN and yet when you gamble with VPN they just simply do not care about it at all, this has happened not just in a few places, happened in tens of places before so I am not really shocked about it.

I believe that we can't really focus on anything that is personally risky like that, it shouldn't really be worrisome to anyone. I believe asking if something is allowed or not would be better though. However, trying to limit gamblers has always been weird looking to me, casinos SHOULD want gamblers to lose money, that's the whole business in the end.

After all, casinos are still a business. The only thing that they are aiming for is to make you money. If there is one that you find who have rules that is favorable and win win with players, then good for you. Maybe reputable site and casinos are already doing fair treatment with the players because they are already established. Making money for them is easy so they no longer need to hold their players on the neck. There is no unreasonable restrictions. They is no loss of data or money be it VPN or in other means.

[MainIbem]

When user are gambling in any casino or gambling site I know there are terms and conditions while they play over there and could they play and lost then request for a refund knowing too well that whatever they used for gambling when lost is automatically gone than requesting a refund.
I have never heard of seen any casino or gambling sites that returns funds after their players lost in the site.
For those using VPN they should be automatically restricted from gambling maybe it should be included in their ToS so that there will be refunds after several lost.

[stomachgrowls]

When user are gambling in any casino or gambling site I know there are terms and conditions while they play over there and could they play and lost then request for a refund knowing too well that whatever they used for gambling when lost is automatically gone than requesting a refund.
I have never heard of seen any casino or gambling sites that returns funds after their players lost in the site.
For those using VPN they should be automatically restricted from gambling maybe it should be included in their ToS so that there will be refunds after several lost.

As a player of a gambler then if you dont like to lose money then you shouldnt have gambling at all in the first place.You are really just making yourself look like a fool on which you do really ask out for a refund if ever

you would be losing up money which we know that gambling sites/casinos are really that a business and you arent been forced to play in the first place on which means that once you do play into their site then it is really just that because of your own will and it has nothing to do with them. You arent that been forced nor really go against your decision. Therefore, it would really be just that normal that you would really be having no rights to make some excuses or demands on asking out for a refund basing up on what you had lost. You cant really demand such thing.

As for VPN then if it wasnt allowed then users should really be responsible on knowing that in the first place. If ever a casino is been allowing then they are really getting or locking users funds
then thats sure pretty contradicting their TOS which needs to be clarified on whats the actual reason of such lock up.

[madnessteat]

In my opinion, the casino must return the funds to customers only in cases where the funds were written off by mistake of the casino itself. Breaking the connection during the use of a VPN or without it is a problem of a gambler, so the fault lies with the VPN provider or Internet service provider. The casino has nothing to do with it and I am sure that the casino owner's lawyer can easily prove in court that the reason for the loss of funds does not depend on them.  

[Mahanton]

In my opinion, the casino must return the funds to customers only in cases where the funds were written off by mistake of the casino itself. Breaking the connection during the use of a VPN or without it is a problem of a gambler, so the fault lies with the VPN provider or Internet service provider. The casino has nothing to do with it and I am sure that the casino owner's lawyer can easily prove in court that the reason for the loss of funds does not depend on them.  

If we do try to read up once again on whats written on OP then it does really shows off that two possible scenarios.

1. One charges the casino just because he/she wasnt been blocked on the time he/she reached out his threshold
2. Asking for refund because they do  allow VPN but still been blocked or restricted those funds or withdrawals.

On situation #1 then as a business then it would be understandable that these casinos wont really be boggling up themselves on stopping someone on playing.
They do exist for catering out service into any gamblers out there and its impossible that they would really be minding someone to stop as they do know that stopping
them would really just lessening out their revenue. 

[iv4n]

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This won't work... it's easy to manipulate with this.

In the end, we create our own destiny. People should be aware of their actions and consequences... when we make a mistake we pay for that, it's life. I don't think that more regulations will bring anything good in the long run, we need to work on education, not regulation. I guess it's easy to punish someone, a lot harder is to educate someone and teach him what is life really about, with all the "vices" around.

[SmartGold01]

In my opinion, the casino must return the funds to customers only in cases where the funds were written off by mistake of the casino itself. Breaking the connection during the use of a VPN or without it is a problem of a gambler, so the fault lies with the VPN provider or Internet service provider. The casino has nothing to do with it and I am sure that the casino owner's lawyer can easily prove in court that the reason for the loss of funds does not depend on them.  

Let just tell ourselves the truth over here to me once a fund is being sent out to casino or gambling site it's assumed you being the player have accepted all risk and terms associated with the site whether you gamble or not whatever that happens to the funds your are liable to it and not the casino to held responsible for it.
Let me just use parked car for instance, if a car is being parked at a spot and the car didn't move and you went ahead starting the engine the car keeps steaming ontil you select the gear there's no way the car could move and even if the car moves, you being the driver are liable and responsible for any accident or incident that may occur, and not from the manufacturer. Why because the car was parked and they didn't asked you to move it even if you moved the car you should be responding for any risk associated so it's to gambling to my understanding.

[Slow death]

Reference :
Stake.com not paying out my money

this is yet another case of someone who has no self control in the game and who after losing everything is trying to blame the casino. but we need to understand the following:

when all people create an account in a casino, these people agree with the TOS of the casino, in the TOS of the casino there is a disclaimer of responsibility, so it makes no sense for the casino to keep saying how people should or should not spend their own money, all people who create an account at the casino must be people over 18 years old, and do you know why? the answer is: because everyone over the age of 18 is able to take care of themselves, so why would casinos have to babysit customers? it makes no sense. I believe that everyone here in their countries has alcoholic beverages, these alcoholic beverages are the biggest cause of car accidents that cause many deaths every day

Have governments ever told all alcoholic beverage factories to limit the number of bottles of beverages that each customer should consume per day, month and year? I've never seen that happen, why don't they do that? they don't do that because each person over 18 years old is responsible for himself, what each person needs to do is have good financial management and good self control and not be blaming the casinos for defeats or loss of money. I am shocked by these people who gamble a lot of money, they don't look at gambling as fun, they look at gambling as profitable and in the end they end up addicted to gambling and don't seek treatment, they just feel guilty and remorseful and they start trying to get the money back and they can't

[judeafante]

If you can't assess yourself anymore then the online casino can assess you if you are still in control of your action in gambling or if you have been breaking the casino rules, there's nothing wrong with a survey for assessment, there's nothing wrong on it in fact it can help you help not to lose more money and your account from getting ban it's actually a good idea and casinos should implement this feature, it's good to implement this when the players are in the middle of the session and losing a lot of money.

[darewaller]

Casinos and gambling sites aren't responsible for how we behave, we should be able to stop ourselves from over gambling and doing other things. This should be our responsibility and not putting a business operating for it's profits to tell you how to handle your money.

It won't be a bad idea if the casino decides to implement a survey assessment but we shouldn't be depending on that. Before using any casino or gambling sites, always read their terms and conditions and you won't become a victim for defaulting.

Gamblers usually don't read anything about a casino before they use it, and some only depends on online review which isn't safe since casino can pay for positives reviews and at the end of the day defraud their customers.

What gambling sites believe is they are done with their jobs delivering a fun experience to their customers via their games. What they don't know is that it is still possible for their customers to be addicted in either by playing for fun or by playing in the hopes of earning a lot of money, therefore it would be better if they do something to help combat the issue, just like a typical business like for example in the food industry, owners make sure that they only served quality food so that nothing bad will happen on their customers. Although a gambler can lie in a survey, a casino can still try and implement it since I never saw one who have done this so far.

[shogun47]

With regard to the usage of VPNs, I think every online casino has their respective terms and services which stipulate all the necessary prohibitions. For example, if the terms stipulate that they exclusively prohibit the usage of VPNs, then this should be constructive notice to all players in creating their accounts.

I am not sure but don't almost all online casinos rule out the usage of VPNs in their terms an conditions? I know that most of them don't enforce that rule, or probably they don't do it as long as you don't win big or even better are a losing player. But I think that most of them have it in their T&Cs.

Regarding a survey whether someone is using a VPN or not, I believe they have some good data and insights already into how many of their customers are likely to use VPNs. In terms of limits, they could perhaps force a player to use those limit options where you can define them yourself in order to unlock the casino games. The same way as if you have to type in some personal data or need to log in, your first have to set your limits. But that is also a pseudo action because if a player really wants to gamble away their house and their wife, they will find ways to do that.

[Finestream]

I don't think casinos, especially the big ones need to ask their customers if they are using a VPN, because they usually spot it themselves.
They are always chasing multi-account bonus/promotion abusers and good bettors banned or limited by them, so it's one of the first thing they check IMO.

I guess it’s not their obligation anymore, as gamblers themselves should be responsible about it. And if ask if they are using VPN, I don’t think gamblers will put theirselves into danger so might as well they should be the first one protecting their privacy, the gambling site is only next to them. Though gambling sites have also a little responsibility about it, but mostly it all falls to the gamblers themselves.

[darkangel11]

They could do it and I'd have nothing against if they were to gather information about the habits of their players. Most companies do it to enhance the experience of their clients and it's a good thing, as long as you're not using these surveys to scam them, or something.

In my opinion, the casino must return the funds to customers only in cases where the funds were written off by mistake of the casino itself. Breaking the connection during the use of a VPN or without it is a problem of a gambler, so the fault lies with the VPN provider or Internet service provider. The casino has nothing to do with it and I am sure that the casino owner's lawyer can easily prove in court that the reason for the loss of funds does not depend on them.  

This would be pretty hard to prove. How is the user going to show that the connection was lost due to the VPN provider and not the ISP, or the casino itself? Each party will do what it can to make it look like the other party was at fault there. Also, the connection can be lost due to malware. How is the player going to prove the device he used to access the casino was free of it?

[Yatsan]

It would be a hassle. A player or gambler is the only one responsible for his/her funds rspecially regarding losses. Why? If you keep on losing and still decided to continue playing, that is your initiative whether it is greed or frustration. It is not okay to blame the site or to ask for a refund of your losses 'coz would you be still asking for it if you won? Ofcourse, not. The player was just regretting his/her decision which yield to an unfortunate result.

I don't think casinos, especially the big ones need to ask their customers if they are using a VPN, because they usually spot it themselves.
They are always chasing multi-account bonus/promotion abusers and good bettors banned or limited by them, so it's one of the first thing they check IMO.

I guess it’s not their obligation anymore, as gamblers themselves should be responsible about it. And if ask if they are using VPN, I don’t think gamblers will put theirselves into danger so might as well they should be the first one protecting their privacy, the gambling site is only next to them. Though gambling sites have also a little responsibility about it, but mostly it all falls to the gamblers themselves.

VPN as well has nothing to do with winning or losing. It is just a tool being used by some players to access a particulsr gambling site out of their region or country, and that is as well a player's initiative.

[DoublerHunter]

I don't think casinos, especially the big ones need to ask their customers if they are using a VPN, because they usually spot it themselves.
They are always chasing multi-account bonus/promotion abusers and good bettors banned or limited by them, so it's one of the first thing they check IMO.

I guess it’s not their obligation anymore, as gamblers themselves should be responsible about it. And if ask if they are using VPN, I don’t think gamblers will put theirselves into danger so might as well they should be the first one protecting their privacy, the gambling site is only next to them. Though gambling sites have also a little responsibility about it, but mostly it all falls to the gamblers themselves.

^ I think that is a valuable practice for casinos and I voted yes that seems the majority's choice.
Conducting surveys allows casinos to gather feedback directly from their customers, assess their satisfaction levels, and identify areas for improvement. By understanding the needs and preferences of their clientele, casinos can tailor their services and enhance the overall gambling experience. Because I believed that by actively monitoring and assessing the behavior and preferences of their customers, casinos can better understand their audience, provide a more secure and enjoyable gambling experience, and quickly solve potential issues in the future. This ongoing evaluation and adjustment process can contribute to maintaining a fair and trustworthy gaming environment for all parties involved.

[Hispo]

I have got no issue with any service performing surveys with the purpose of improving the experience, on the other hand, I think that doing surveys on things like VPN usage is a rather controversial topic, keeping in mind how some casinos are not quite favorable on the use of such tools. Specially if an user is trying to avoid region restrictions. It happens with other services, like streaming...

Keeping that aside, if the surveys and the ways to get feedback are not intrusive, I welcome them, in the end, it is for the good of both the company/casino and the user base.

[AmoreJaz]

I have got no issue with any service performing surveys with the purpose of improving the experience, on the other hand, I think that doing surveys on things like VPN usage is a rather controversial topic, keeping in mind how some casinos are not quite favorable on the use of such tools. Specially if an user is trying to avoid region restrictions. It happens with other services, like streaming...

Keeping that aside, if the surveys and the ways to get feedback are not intrusive, I welcome them, in the end, it is for the good of both the company/casino and the user base.

that is true. if the survey is just to improve their services, why not? players want their site where they are comfortable playing with, not a site where they are worried about possibly privacy invasion.
this is also good for the casino as they will know if they are still relevant with the market and know the current requirements of their players.

[alegotardo]

In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

No!

I think casinos should have mechanisms to detect when the user has an above average spending, losses beyond normal or a days of play that is not within their usual pattern.

The simple fact of simply informing the user about these abnormalities and asking him to consent (similar to what we already have for the use of cookies) of the risks he is running by continuing to play would be enough to pass this responsibility on to the user without compromising the free his right to continue playing while protecting the site from possible penalty or legal action in the future.

[Reatim]

In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

Reference :
Stake.com not paying out my money

A Gambling Operator Court Case


 

maybe the best title is not just me or you , but to  assess what is the behavior of gamblers in their site and bring concern to what are the behavior then.
not just bagging money but instead to let them play and enjoy but not to completely lose , yes there is a chance to increase their capital and that is the risk but try to understand that gambling is addicting and making assessment to everyone is a complete help.

I have got no issue with any service performing surveys with the purpose of improving the experience, on the other hand, I think that doing surveys on things like VPN usage is a rather controversial topic, keeping in mind how some casinos are not quite favorable on the use of such tools. Specially if an user is trying to avoid region restrictions. It happens with other services, like streaming...

Keeping that aside, if the surveys and the ways to get feedback are not intrusive, I welcome them, in the end, it is for the good of both the company/casino and the user base.

improving experiences is part of our gambling journey , but the thing about what OP is asking is that assessing each players and that part will be truly helpful aside from wanting our money , better to help also players keep safe in their gambling.

[Pierre 2]

I see those kind of heavy assessments as invasion of privacy honestly. But I think many people are trying to exploit the system through these methods regularly like violating vpn rules, violating limits/thresholds and all other type of exploits. So I think gambling companies have rights to apply certain rules for better gambling environment. They can keep generating profits that way. Also other customers can have better bonuses if ill behaviored people were left behind.

[worle1bm]

The casinos are not any social body setup for your help they are business operators who will earn more if you gamble more so it's your responsibility to keep up your limits without going over budget.They can conduct surveys on how much time you spend, favourite games and other options players would like to see so they can make policies accordingly but not to restrict you from playing.We should be responsible gambler on our part only.

[QueenVera]

I couldn't stop laughing  because at some point I just feel most gamblers don't really know what they want and most times we also look for who to push our blames on making us end up in mess.
I thought gamblers were complaining  of KYC and how most casinos has made this very difficult  and now judging  from the poll, we are now asking the casino to do a frequent check on its players to know when they're spending  more or using VPN  and on the long run, I also think the use of VPN  was prohibited in the use of gambling  from theast time I checked and there is no way a casino  can have a frequent assessment  with having  us do KYC

[Westinhome]

When the privacy is considered the most of the considered on the gambling,many of the kyc compulsory gambling sites will get some backfire.Some of the gamblers prefer the gambling with out kyc.The most important reason is gamblers not like to share their kyc in the casino sites.The gamblers fear to involve because some gambling sites sell their users kyc for the money,when they get into bank credit or bankroll issue.It’s against the ethics and most of the gambling companies will not share this trade of users kyc for their financial problem.

[tusandii]

If a casino allows the use of a VPN for access then it is not a complicated problem because the casino itself allows it and moreover if players spend more money to gamble then here the casino will benefit. I think gambling operators also won't mind this as long as players don't do things that are prohibited.
But there are also some casinos that do prohibit the use of VPNs and to conduct surveys from time to time it seems that it is not necessary because casinos have tools such as bots to detect every action used by users.

But I'm not sure players can find loopholes to recover losses by suing them to court.

I think it is quite important to remember that sometimes casinos do not care, not that it is against the rules or allowed by the rules but they just do not care. I have seen places that ban VPN and yet when you gamble with VPN they just simply do not care about it at all, this has happened not just in a few places, happened in tens of places before so I am not really shocked about it.

I believe that we can't really focus on anything that is personally risky like that, it shouldn't really be worrisome to anyone. I believe asking if something is allowed or not would be better though. However, trying to limit gamblers has always been weird looking to me, casinos SHOULD want gamblers to lose money, that's the whole business in the end.

Some casinos really don't care about using VPNs even though they prohibit it, but there are also those who really penalize customers who use VPNs, especially for casinos that require KYC because when accessing using a VPN the IP address will be different from the identity data that we send via KYC and this is actually what is feared because the casino will definitely suspect customer actions like this.
I believe that casinos will allow the use of VPNs but not for all casinos because the casino policy there is really prioritized by their team.

I myself prefer to ask first before deciding on everything so that there are no problems in the future because I gamble using money and for the long term so prioritizing rules is a must in my opinion.

[danherbias07]

When the privacy is considered the most of the considered on the gambling,many of the kyc compulsory gambling sites will get some backfire.Some of the gamblers prefer the gambling with out kyc.The most important reason is gamblers not like to share their kyc in the casino sites.The gamblers fear to involve because some gambling sites sell their users kyc for the money,when they get into bank credit or bankroll issue.It’s against the ethics and most of the gambling companies will not share this trade of users kyc for their financial problem.

I do believe that is happening, customers' information being sold to the black market because where would we get the scam emails and texts if not?
But what is being discussed is just a mere survey, not a KYC. So even gambling sites that don't require KYC can do these things as long as you are signed up with their platform.
IMO, I am the kind of lazy guy who answers such things even if they are giving out some freebies just to answer the survey. And I know, it ain't just me.
Perhaps, they could also provide an option to skip this kind of survey because not everyone will be willing to answer them if suddenly they are implemented, and become mandatory to have them in each platform. I mean, who likes being assessed about your bad habit and gambling problem? I doubt they will find good answers from their customers.

[avp2306]

In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

Reference :
Stake.com not paying out my money

A Gambling Operator Court Case


 

If the topic is all about VPN maybe there's no need to discuss this matter. Because if there's restriction on a country some countries best to follow it since for sure there is an issue in legal stuffs. Using or allowing to use it might give a problem to the casino so I guess reputable casino will not allow that especially when this could harm on their business in long run. Much better for gamblers who's ok restricted area to find a casino that allows them to play so that they will get not get an issue of account blocking.

[Kakmakr]

How will a "Survey" help to prevent those actions?

Most people lie on surveys, so you are not getting accurate data from those surveys. The ToS specifically restrict certain countries from playing on those sites, so people are not just breaking the rules that are stated in the ToS, but they are breaking the local laws of their country.

So, if people stick to the rules, then situations like this will be prevented. The sites must just make sure that the users specifically acknowledge that they have read the ToS and that they will abide by it.

I see Stake.com have recently forced people to "tick" that they have read the ToS, before they can enter the site.  

[Doan9269]

How will a "Survey" help to prevent those actions?

Most people lie on surveys, so you are not getting accurate data from those surveys. The ToS specifically restrict certain countries from playing on those sites, so people are not just breaking the rules that are stated in the ToS, but they are breaking the local laws of their country.

So, if people stick to the rules, then situations like this will be prevented. The sites must just make sure that the users specifically acknowledge that they have read the ToS and that they will abide by it.

I see Stake.com have recently forced people to "tick" that they have read the ToS, before they can enter the site.  

Survey to me is nothing but a waste of time because of the work load that would be lay on you and the stress and time taken before it ended, yet it's not encoura by any means because it's not a measure good enough to tackle gamblers into a good moral conducts, passing through survey will make them loose interest in gambling on a particular gambling platform, gamblers hardly cope with the KYC challenges and introducing this again will not help but discouraged many from enjoying full access in gambling, some casinos may lost gamblers through this.

[ethereumhunter]

In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

No!

I think casinos should have mechanisms to detect when the user has an above average spending, losses beyond normal or a days of play that is not within their usual pattern.

The simple fact of simply informing the user about these abnormalities and asking him to consent (similar to what we already have for the use of cookies) of the risks he is running by continuing to play would be enough to pass this responsibility on to the user without compromising the free his right to continue playing while protecting the site from possible penalty or legal action in the future.

Casinos know players with above average spending but probably not many casinos will tell those players that. And the casinos feel it is not their responsibility to tell because it is the responsibility of each to be able to limit their play so as not to lose a lot of money. Players can ask for reports on using money for gambling but how many of those players will do that? I don't think so.

And if players can't limit the use of their money, it's not the casino's fault but the players themselves. And the casino has also told all the players to always limit their money in gambling. But unfortunately, only a few really want to limit.

[BITCOIN4X]

Every gambler must be a responsible gambler to avoid many problems after losing. It is clear that losses in gambling cannot be avoided forever, but by being a responsible gambler, at least the gambler does not depend on other parties to stop his gambling activities. Gambling platforms want your losses but I think almost all platforms expect gamblers to control their gambling and probably hope they don't chase losses.

Rollbit has it, and every user just needs to follow the instructions if they are having problems with their bad activity on gambling. Read more here:

GAMBLING WITH RESPONSIBILITY

[dothebeats]

I don't think casinos, especially the big ones need to ask their customers if they are using a VPN, because they usually spot it themselves.
They are always chasing multi-account bonus/promotion abusers and good bettors banned or limited by them, so it's one of the first thing they check IMO.

I guess it’s not their obligation anymore, as gamblers themselves should be responsible about it. And if ask if they are using VPN, I don’t think gamblers will put theirselves into danger so might as well they should be the first one protecting their privacy, the gambling site is only next to them. Though gambling sites have also a little responsibility about it, but mostly it all falls to the gamblers themselves.

It may not be the casino's obligation, but it's a nice thing to do to give back to their player base at least. Though you are right that ultimately, gamblers are the ones who should be looking out for themselves for them to not fall into the pit of gambling addiction, but there's also nothing wrong if there's a little tap on the back from the casino to their players who may slowly be developing into gambling addicts.

I'd support a platform that does these small things to their players honestly. Players can always turn off this option in their communication preferences, but I see no reason to turn it off honestly.

[Hispo]

I have got no issue with any service performing surveys with the purpose of improving the experience, on the other hand, I think that doing surveys on things like VPN usage is a rather controversial topic, keeping in mind how some casinos are not quite favorable on the use of such tools. Specially if an user is trying to avoid region restrictions. It happens with other services, like streaming...

Keeping that aside, if the surveys and the ways to get feedback are not intrusive, I welcome them, in the end, it is for the good of both the company/casino and the user base.

that is true. if the survey is just to improve their services, why not? players want their site where they are comfortable playing with, not a site where they are worried about possibly privacy invasion.
this is also good for the casino as they will know if they are still relevant with the market and know the current requirements of their players.

I even recall some years ago, that when a website (it was not necessarily a casino) wanted to perform some survey campaign to improve their services, they would not only ask users to take the survey, but also offer a small bonification once the survey was completed, that surely boosted the participation on those campaigns.

Obviously, the bonus was intended to be claimed by veteran users, so there was no chance of survey abuse by new accounts. Casinos could do the same, offering  a bonus as low as 1$. People would gladly take it, for example.

[AicecreaME]

I don't think casinos, especially the big ones need to ask their customers if they are using a VPN, because they usually spot it themselves.
They are always chasing multi-account bonus/promotion abusers and good bettors banned or limited by them, so it's one of the first thing they check IMO.

Agree with this.

They don't really have to ask since the players can always lie about those things especially if it benefits them. Instead of asking the players about these information, they have specific teams and developers ready to spot the unusual activities of the gamblers using their monitoring devices and software. Surely they have the capacity to detect those who are using VPNs especially if they prohibit using one and it is stated in their TOS.

These casinos also focus on spotting and suspending those players who have multiple accounts which they probably detect based on the IP address or device information to block them from abusing the system. It might not be as aggressive as others, but for sure, even the small time casinos are monitoring these illegal activities such as abusing the promotions, bonuses and the likes done by abusive players.

What I can recommend is assessing the players on their level of satisfaction on the quality of service provided in terms of game variations, transaction fees and transaction time, and other things related to the overall experience of the players in gambling site.

[len01]

What I can recommend is assessing the players on their level of satisfaction on the quality of service provided in terms of game variations, transaction fees and transaction time, and other things related to the overall experience of the players in gambling site.

well, I agree with you that the casino doesn't need to bother asking something that the development team or research team can do and what to ask about customer satisfaction using the casino platform. so that the survey seems to carry more weight than doing a survey that does not need to be asked.
if the casino gives surveys to the customers about satisfaction it will definitely give good progress for the casino.

[uneng]

In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

No!

I think casinos should have mechanisms to detect when the user has an above average spending, losses beyond normal or a days of play that is not within their usual pattern.

The simple fact of simply informing the user about these abnormalities and asking him to consent (similar to what we already have for the use of cookies) of the risks he is running by continuing to play would be enough to pass this responsibility on to the user without compromising the free his right to continue playing while protecting the site from possible penalty or legal action in the future.

Casinos know players with above average spending but probably not many casinos will tell those players that. And the casinos feel it is not their responsibility to tell because it is the responsibility of each to be able to limit their play so as not to lose a lot of money. Players can ask for reports on using money for gambling but how many of those players will do that? I don't think so.

And if players can't limit the use of their money, it's not the casino's fault but the players themselves. And the casino has also told all the players to always limit their money in gambling. But unfortunately, only a few really want to limit.

I've seen a casino which contacted a gambler who was facing huge losses in a short time period, but can't remember exactly, because it has been a while since I saw these news here on forum. But you are right, most of them won't do this, because they don't feel it's their obligation, besides the fact huge losses for a gambler means huge profit for the casino...

On the other hand, I think a smart casino would adopt this kind of friendly measure to raise their popularity among responsively gambling enthusiasts, besides showing care and affection for their customers who will be more prone to continue loyal to their platform on long term. A mechanism like this would be really more efficient than any empty random surveys that take us nowhere...

[Webetcoins]

I have got no issue with any service performing surveys with the purpose of improving the experience, on the other hand, I think that doing surveys on things like VPN usage is a rather controversial topic, keeping in mind how some casinos are not quite favorable on the use of such tools. Specially if an user is trying to avoid region restrictions. It happens with other services, like streaming...

Keeping that aside, if the surveys and the ways to get feedback are not intrusive, I welcome them, in the end, it is for the good of both the company/casino and the user base.

It's obviously a good thing if a casino or any other platform is doing surveys only to get user experience feedback and to know and understand what users like and what they don't so that they can improve the user experience for their users and players, but they are in no way under the obligation to find out whether you've gambled enough and don't want to keep doing it.

It's a gambler's responsibility to take care of their betting limits and how much they want to gamble per day or per week or even per month, the casino has nothing to do with that and they rather feel better if you are wagering more since it's feeding their business.

[Cling18]

I have got no issue with any service performing surveys with the purpose of improving the experience, on the other hand, I think that doing surveys on things like VPN usage is a rather controversial topic, keeping in mind how some casinos are not quite favorable on the use of such tools. Specially if an user is trying to avoid region restrictions. It happens with other services, like streaming...

Keeping that aside, if the surveys and the ways to get feedback are not intrusive, I welcome them, in the end, it is for the good of both the company/casino and the user base.

It's obviously a good thing if a casino or any other platform is doing surveys only to get user experience feedback and to know and understand what users like and what they don't so that they can improve the user experience for their users and players, but they are in no way under the obligation to find out whether you've gambled enough and don't want to keep doing it.

It's a gambler's responsibility to take care of their betting limits and how much they want to gamble per day or per week or even per month, the casino has nothing to do with that and they rather feel better if you are wagering more since it's feeding their business.

Just like other successful business, they run surveys to check on their costumer's demands and issues. That will help them figure how they're pleasing their users with their service. It will help them determine the issues that their gamblers have bee encountering and would help them improve their services if necessary.
Feedbacks would help them improve in all aspects of their business and I see nothing wrong with it because through it, they will be able to notice if they need to polish things to reach the gambler's satisfaction.

[Casdinyard]

How will a "Survey" help to prevent those actions?

Most people lie on surveys, so you are not getting accurate data from those surveys. The ToS specifically restrict certain countries from playing on those sites, so people are not just breaking the rules that are stated in the ToS, but they are breaking the local laws of their country.

So, if people stick to the rules, then situations like this will be prevented. The sites must just make sure that the users specifically acknowledge that they have read the ToS and that they will abide by it.

I see Stake.com have recently forced people to "tick" that they have read the ToS, before they can enter the site.  

Survey to me is nothing but a waste of time because of the work load that would be lay on you and the stress and time taken before it ended, yet it's not encoura by any means because it's not a measure good enough to tackle gamblers into a good moral conducts, passing through survey will make them loose interest in gambling on a particular gambling platform, gamblers hardly cope with the KYC challenges and introducing this again will not help but discouraged many from enjoying full access in gambling, some casinos may lost gamblers through this.

How in the hell is answering a couple questions that's not gonna take more than 5 minutes of your life stressful to you? Plus the point of the survey may have been lost to you lmao. The main reason why such a survey will be held is because the casino in this scenario wants to get a glimpse at what the average gambler's painpoint is. So they could improve upon that aspect and make a general nicer experience for everyone involved. You'd have to be some sort of special snowflake to be stressed about a 5 minute or less survey.

As for Kakmakr's problem with Stake.com "forcing" users to click the I agree button before being able to enter the site, it's a common practice done by everyone, not only in the gambling industry, literally the minute you sign in, download, or watch anything on the internet that's new to you you'd be obliged to read the ToS and check if you agree with it, if you don't want to agree with it then you don't reserve the right to play with the sportsbook, cause why in the hell are you going to play with a bookie that you can't even agree with? Does that make sense to you?

[Wiwo]

First, casino operation aims to make profits from their business and anything outside that is a total turn-off for the casinos and, chasing a player who is under addictions is not one of the casino call principles or services, no doubt in some cases, casinos will mention that their monitor the activities of the players and if he pauses a high risk of over-involvement in gambling the casino can either choose to limit his access to the site or better still lock him out of some games.

But ultimately,  casino responsibility doesn't include looking out for players who wager a lot, in principle, that is where casinos revenues come from.

[ryzaadit]

If you ask directly to them, they will answer no for (VPN).

However, these player who are playing with VPN are most the time from Influencer. Guess, what the person who are trying promoted the casino with their referral link advising people using VPN.

It's for their own benefit from the referral reward, I always seeing these on influnecer who advise people using VPN meanwhile the casino not.

[Davidvictorson]

In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

Reference :
Stake.com not paying out my money

A Gambling Operator Court Case

Yes they should implement this survey assessment. A lot of homes and lives will be save. With the best being their businesses. Any gambler that they notice a unusual or a suspicious betting and deposit activity on their account should be sent  email requesting that they answer a short survey. This is the first way to know a casino that truly carries out the responsible gambling policy to the latter.

[ChiBitCTy]

This is a tough one. On one hand I don't think it hurts that casinos set limits for their players as a means to not hurt any innocent victims (kids who suffer due to their parents gambling issues, for example), but on the other hand I don't like the government getting in to our business any more than they have to, so I'm not thrilled with stringent KYC rules and things of that nature.  I think perhaps education, and survey's could be a good thing, versus just forcing intrusive mandates.

[ethereumhunter]

I've seen a casino which contacted a gambler who was facing huge losses in a short time period, but can't remember exactly, because it has been a while since I saw these news here on forum. But you are right, most of them won't do this, because they don't feel it's their obligation, besides the fact huge losses for a gambler means huge profit for the casino...

On the other hand, I think a smart casino would adopt this kind of friendly measure to raise their popularity among responsively gambling enthusiasts, besides showing care and affection for their customers who will be more prone to continue loyal to their platform on long term. A mechanism like this would be really more efficient than any empty random surveys that take us nowhere...

Maybe in the future, casinos will give notice to gamblers who have used up a lot of money, especially those who have experienced consecutive losses, so they can control themselves and not continue gambling. And because the government also oversees the casinos, it makes the casinos have to be even more responsive. The government may ask for a report from the casino to find out who has experienced a loss and what actions the casino has taken for gamblers who have lost a lot of money.

Maybe surveys can also successfully provide input to casinos so they can be even better than before. Criticism from members is very useful for the casino in terms of service to its members so this survey is still needed. And from the survey, the casino can also know the level of satisfaction of its members with the service and performance so that the casino can improve it to be even better.

[bittraffic]

More surveillance. Weve got enough already from exchanges. 
It would be good to implement but they could just stop there as its favourable for casinos to not mind how much gamblers spend. Even if this extensive KYC down to whether they should notify or warn users they've reached limits, it could just be done on their casino accounts.

Casino users just have to regulate themselves and not blame the casino if they lose their money.

[darewaller]

How will a "Survey" help to prevent those actions?

Most people lie on surveys, so you are not getting accurate data from those surveys. The ToS specifically restrict certain countries from playing on those sites, so people are not just breaking the rules that are stated in the ToS, but they are breaking the local laws of their country.

So, if people stick to the rules, then situations like this will be prevented. The sites must just make sure that the users specifically acknowledge that they have read the ToS and that they will abide by it.

I see Stake.com have recently forced people to "tick" that they have read the ToS, before they can enter the site.  

Maybe once the gamblers answer the surveys, the casino will then do appropriate actions. If they found out that the gambler is close to being addicted, maybe they will restrict his account for a while. Something like that. The only downside that we can see here is like you said, a gambler can lie and will likely say that they are not addicted yet. That is already their problem. They think this was cool? No but they will regret this later on.

Casinos are already doing their best to help so they should not receive a bad impression anymore from the public, saying that they only want is money and they don't care what will happen to their customers.

[SirLancelot]

First, casino operation aims to make profits from their business and anything outside that is a total turn-off for the casinos and, chasing a player who is under addictions is not one of the casino call principles or services, no doubt in some cases, casinos will mention that their monitor the activities of the players and if he pauses a high risk of over-involvement in gambling the casino can either choose to limit his access to the site or better still lock him out of some games.

But ultimately,  casino responsibility doesn't include looking out for players who wager a lot, in principle, that is where casinos revenues come from.

Exactly, people who gamble a lot will need to take care of their urges themselves so that they don't get addicted to gambling and start excessive betting, the casino where someone plays is basically not responsible for a person not being a responsible gambler, all they can and should do is to warn them initially that gambling has its risks and one should gamble only with what they can afford to lose.

Once that is done, the casino has completed its responsibility and should not be blamed if someone places a lot of bets or loses everything they had because they have already warned them and if they didn't listen or act upon that, it's not their problem.

[wxa7115]

First, casino operation aims to make profits from their business and anything outside that is a total turn-off for the casinos and, chasing a player who is under addictions is not one of the casino call principles or services, no doubt in some cases, casinos will mention that their monitor the activities of the players and if he pauses a high risk of over-involvement in gambling the casino can either choose to limit his access to the site or better still lock him out of some games.

But ultimately,  casino responsibility doesn't include looking out for players who wager a lot, in principle, that is where casinos revenues come from.

Exactly, people who gamble a lot will need to take care of their urges themselves so that they don't get addicted to gambling and start excessive betting, the casino where someone plays is basically not responsible for a person not being a responsible gambler, all they can and should do is to warn them initially that gambling has its risks and one should gamble only with what they can afford to lose.

Once that is done, the casino has completed its responsibility and should not be blamed if someone places a lot of bets or loses everything they had because they have already warned them and if they didn't listen or act upon that, it's not their problem.

I agree, one thing I do not like is that many people are always trying to shift their responsibilities away and blame others for their problems, and while many people buy their excuses I refuse to do so, because at the end each one of us is responsible for our actions and no one else.

Casinos should not be held responsible for the behaviors and the mistakes of their clients, especially since they warn them beforehand about the consequences of not gambling only for entertainment purposes.

[slapper]

I've seen a casino which contacted a gambler who was facing huge losses in a short time period, but can't remember exactly, because it has been a while since I saw these news here on forum. But you are right, most of them won't do this, because they don't feel it's their obligation, besides the fact huge losses for a gambler means huge profit for the casino...

On the other hand, I think a smart casino would adopt this kind of friendly measure to raise their popularity among responsively gambling enthusiasts, besides showing care and affection for their customers who will be more prone to continue loyal to their platform on long term. A mechanism like this would be really more efficient than any empty random surveys that take us nowhere...

Maybe in the future, casinos will give notice to gamblers who have used up a lot of money, especially those who have experienced consecutive losses, so they can control themselves and not continue gambling. And because the government also oversees the casinos, it makes the casinos have to be even more responsive. The government may ask for a report from the casino to find out who has experienced a loss and what actions the casino has taken for gamblers who have lost a lot of money.

Maybe surveys can also successfully provide input to casinos so they can be even better than before. Criticism from members is very useful for the casino in terms of service to its members so this survey is still needed. And from the survey, the casino can also know the level of satisfaction of its members with the service and performance so that the casino can improve it to be even better.

Alright, let's put on our "crazy hats" for a moment. Imagine a casino implementing a "red light, green light" system, akin to traffic signals. A green light means you're within your limit, yellow indicates caution, and red means you should stop. Is that too intrusive? Perhaps, but it's a concept worth exploring, no?

About surveys, I think we're missing a trick here. Surveys aren't just popularity contests; they can be gold mines of information. Why not make them more interactive? Gamify them? Offer rewards for honest feedback? Then maybe, just maybe, we'll see a shift in their perceived usefulness.

As for government involvement, is that a slippery slope? Where do we draw the line between protection and infringement? And what about personal responsibility? These are tough questions, but necessary ones.

[madnessteat]

What I can recommend is assessing the players on their level of satisfaction on the quality of service provided in terms of game variations, transaction fees and transaction time, and other things related to the overall experience of the players in gambling site.

well, I agree with you that the casino doesn't need to bother asking something that the development team or research team can do and what to ask about customer satisfaction using the casino platform. so that the survey seems to carry more weight than doing a survey that does not need to be asked.
if the casino gives surveys to the customers about satisfaction it will definitely give good progress for the casino.

In my opinion, the results of such surveys will indicate that most users will not be completely satisfied with the quality of services provided. After all, people are always missing something. The only advantage that I see in conducting such surveys is to increase customer loyalty by taking care of them. And it will work on a psychological level and it does not matter whether there will actually be some work in this direction.

[FanEagle]

So let's give more information about us to a casino so that they would be able to sell it? No thanks, I am not going to give any information to anyone, I feel like this is good enough that they already have so many information of me and they should be glad that I am not doing anything more than that. I get that some people are fine sharing their info, but I am not, I even do KYC only at places that I trust completely and would rather not to do that if given the option not to do it as well.

So, when it's that important to keep my own information, I rather not share them with more information. Not because I do not want them to know, if I knew it would only stay with them then I would, but either they will sell it or get "hacked" and then we are going to get screwed.

[tusandii]

Maybe surveys can also successfully provide input to casinos so they can be even better than before. Criticism from members is very useful for the casino in terms of service to its members so this survey is still needed. And from the survey, the casino can also know the level of satisfaction of its members with the service and performance so that the casino can improve it to be even better.

Actually the survey that the OP meant was a survey of customers who made mistakes and also used VPN because some casinos prohibit VPN use but gamblers still use VPN when accessing the site so this will be a problem for casinos because VPN use is influenced by prohibited jurisdictions.
If only to see the level of satisfaction of casino customers, there is no need to carry out surveys one by one because those who are registered on the forum have an ANN thread so that everything that is felt can be seen from the feedback contained in the casino's ANN thread.

[ethereumhunter]

Alright, let's put on our "crazy hats" for a moment. Imagine a casino implementing a "red light, green light" system, akin to traffic signals. A green light means you're within your limit, yellow indicates caution, and red means you should stop. Is that too intrusive? Perhaps, but it's a concept worth exploring, no?

About surveys, I think we're missing a trick here. Surveys aren't just popularity contests; they can be gold mines of information. Why not make them more interactive? Gamify them? Offer rewards for honest feedback? Then maybe, just maybe, we'll see a shift in their perceived usefulness.

As for government involvement, is that a slippery slope? Where do we draw the line between protection and infringement? And what about personal responsibility? These are tough questions, but necessary ones.

Hey, I agree with the idea. Maybe it is an innovation if the casino gives prizes to people willing to fill out surveys to find out the level of user satisfaction and to receive criticism and suggestions from them. However, not everyone who does the survey will get a prize but it is still drawn again so that they can get the winner from the survey.

If it draws a link between protection and offense that you mean, I think casinos can give gamblers a warning that they are not doing well and should reduce their gambling habit. Otherwise, the casino could report them to the government because they are close to the limit that has been set. Surely it will help gamblers not to break it. And infringement? That might get a penalty from the casino not being allowed to play for a while. And as for personal responsibility, it seems that this is where it is necessary to have or be a responsible gambler in playing gambling so that we are not exposed to problems arising from ourselves.

Actually the survey that the OP meant was a survey of customers who made mistakes and also used VPN because some casinos prohibit VPN use but gamblers still use VPN when accessing the site so this will be a problem for casinos because VPN use is influenced by prohibited jurisdictions.
If only to see the level of satisfaction of casino customers, there is no need to carry out surveys one by one because those who are registered on the forum have an ANN thread so that everything that is felt can be seen from the feedback contained in the casino's ANN thread.

The survey could be expanded into something the casinos want to know, not just about VPN usage, regulations that need to be changed, services, withdrawals, deposits, or even something else. It has become commonplace for companies to conduct surveys of their users to find out how good the company's service is for their users.

Indeed, it can be seen from the thread made by the casino representative, but I think it only represents people who are in this forum, and the casino doesn't know how people from outside the forum will respond. But the casino itself will determine it and we may only be able to give advice.

[dezoel]

So let's give more information about us to a casino so that they would be able to sell it? No thanks, I am not going to give any information to anyone, I feel like this is good enough that they already have so many information of me and they should be glad that I am not doing anything more than that. I get that some people are fine sharing their info, but I am not, I even do KYC only at places that I trust completely and would rather not to do that if given the option not to do it as well.

So, when it's that important to keep my own information, I rather not share them with more information. Not because I do not want them to know, if I knew it would only stay with them then I would, but either they will sell it or get "hacked" and then we are going to get screwed.

I don't think that a casino or any platform would ask for any personal information for taking any surveys apart from the basic questions that they probably already know about you but they still ask them during a survey, and other questions would probably include asking how often you gamble, how much money you use, what's your basic bet size on an average, etc.

Answering these questions shouldn't really be an issue for a gambler considering they have already completed their KYC with the casino and they have more information than what they are asking for within the survey.

[stomachgrowls]

Maybe surveys can also successfully provide input to casinos so they can be even better than before. Criticism from members is very useful for the casino in terms of service to its members so this survey is still needed. And from the survey, the casino can also know the level of satisfaction of its members with the service and performance so that the casino can improve it to be even better.

Actually the survey that the OP meant was a survey of customers who made mistakes and also used VPN because some casinos prohibit VPN use but gamblers still use VPN when accessing the site so this will be a problem for casinos because VPN use is influenced by prohibited jurisdictions.
If only to see the level of satisfaction of casino customers, there is no need to carry out surveys one by one because those who are registered on the forum have an ANN thread so that everything that is felt can be seen from the feedback contained in the casino's ANN thread.

Basing on the situation or condition mentioned on OP that VPN was allowed and suddenly the house pertaining about such violation on having using that VPN? It is totally contradictory or something not really that fair

at all on the situation that they are really into. There are indeed platforms who would really be willing to break out those terms and conditions and would really be sticking on what are their plans and rejecting and ignoring with their players funds to be paid out or simply with their winnings. As for surveys then do we really think that they would really be that too mindful when it comes into their players situation or condition?
I dont think so because as long you would be having the funds then they wouldnt really be completely be stopping you midway since we know that this is a business on which it would
really be that just normal that they wouldnt really care at all.

Assessment or showing up some concern is something really just that letting or making themselves do look goo but actually they are really just that a cover up.

[wxa7115]

So let's give more information about us to a casino so that they would be able to sell it? No thanks, I am not going to give any information to anyone, I feel like this is good enough that they already have so many information of me and they should be glad that I am not doing anything more than that. I get that some people are fine sharing their info, but I am not, I even do KYC only at places that I trust completely and would rather not to do that if given the option not to do it as well.

So, when it's that important to keep my own information, I rather not share them with more information. Not because I do not want them to know, if I knew it would only stay with them then I would, but either they will sell it or get "hacked" and then we are going to get screwed.

Often those which care about their privacy are labeled as being too paranoid for their own good, but you are right, if private companies could guarantee beyond any doubt that whatever information that was shared with them will stay with them then a great deal of those people could share their information knowing that is safe.

However the reality is different, as even some of the services with the most information about their clients, like Facebook, have been hacked several times, and if they cannot secure the data of their customers then who can?

[slapper]

Maybe surveys can also successfully provide input to casinos so they can be even better than before. Criticism from members is very useful for the casino in terms of service to its members so this survey is still needed. And from the survey, the casino can also know the level of satisfaction of its members with the service and performance so that the casino can improve it to be even better.

Actually the survey that the OP meant was a survey of customers who made mistakes and also used VPN because some casinos prohibit VPN use but gamblers still use VPN when accessing the site so this will be a problem for casinos because VPN use is influenced by prohibited jurisdictions.
If only to see the level of satisfaction of casino customers, there is no need to carry out surveys one by one because those who are registered on the forum have an ANN thread so that everything that is felt can be seen from the feedback contained in the casino's ANN thread.

Basing on the situation or condition mentioned on OP that VPN was allowed and suddenly the house pertaining about such violation on having using that VPN? It is totally contradictory or something not really that fair

at all on the situation that they are really into. There are indeed platforms who would really be willing to break out those terms and conditions and would really be sticking on what are their plans and rejecting and ignoring with their players funds to be paid out or simply with their winnings. As for surveys then do we really think that they would really be that too mindful when it comes into their players situation or condition?
I dont think so because as long you would be having the funds then they wouldnt really be completely be stopping you midway since we know that this is a business on which it would
really be that just normal that they wouldnt really care at all.

Assessment or showing up some concern is something really just that letting or making themselves do look goo but actually they are really just that a cover up.

True. online casinos can be a real head-scratcher filled with an alphabet soup of Ts & Cs, legalese, and teeny-weeny print. And this hot potato of VPN use is definitely a snarl in that spaghetti. Now, VPNs are sort of like your friendly neighbourhood Spider-Man, shielding our online personas from the beady eyes of cyber ne'er-do-wells. But, as with any Spidey-sense, they can be double-dealt.

Online casinos are caught in a proper pickle. They've got a gauntlet of laws to run and clientele to keep jolly. It's kinda like trying to do a handstand on a unicycle on a tightrope while juggling chainsaws. If they give VPNs a thumbs up, they're flirting with potential legal booby traps. If they pull the plug on VPNs completely, they might tick off clients who put a premium on their privacy.

As for the casino’s worries about their player’s well-being, well, that's a coin with two faces. Some might be genuinely invested, churning out polls and hosting feedback huddles. Others might just be wolfing in sheeps' clothing. In this frontier town of online gaming, it's down to the punters to keep their wits about them and play their cards right.

[Ziskinberg]

So let's give more information about us to a casino so that they would be able to sell it? No thanks, I am not going to give any information to anyone, I feel like this is good enough that they already have so many information of me and they should be glad that I am not doing anything more than that. I get that some people are fine sharing their info, but I am not, I even do KYC only at places that I trust completely and would rather not to do that if given the option not to do it as well.

So, when it's that important to keep my own information, I rather not share them with more information. Not because I do not want them to know, if I knew it would only stay with them then I would, but either they will sell it or get "hacked" and then we are going to get screwed.

I don't think that a casino or any platform would ask for any personal information for taking any surveys apart from the basic questions that they probably already know about you but they still ask them during a survey, and other questions would probably include asking how often you gamble, how much money you use, what's your basic bet size on an average, etc.

Answering these questions shouldn't really be an issue for a gambler considering they have already completed their KYC with the casino and they have more information than what they are asking for within the survey.

It's very inconvenient for us to answer multiple questions, and we prefer to gamble with privacy. One of the reasons why I'm involved in cryptocurrency is because I enjoy gambling, and the anonymity it provides is something I appreciate. Therefore, it would be a new experience for me if there were surveys or mandatory Know Your Customer (KYC) requirements that could potentially disrupt the fun in gambling.

So, I'm not in favor of surveys or anything else that could compromise the privacy and enjoyment of gambling.

[Doan9269]

Casinos should not be held responsible for the behaviors and the mistakes of their clients, especially since they warn them beforehand about the consequences of not gambling only for entertainment purposes.

You're not expected to have the casino moderate your lifestyle and the way you're been secured from any external threat against your account, no amount of verification they can do to tackle this except there never been an attempt to attack a user, going through verification process from time to time will be kind of boring thing to do, that alone will scare gamblers away since the world is advancing towards decentralized and privacy and people no longer subject themselves to KYC if they have an alternative to it.

[maydna]

It's very inconvenient for us to answer multiple questions, and we prefer to gamble with privacy. One of the reasons why I'm involved in cryptocurrency is because I enjoy gambling, and the anonymity it provides is something I appreciate. Therefore, it would be a new experience for me if there were surveys or mandatory Know Your Customer (KYC) requirements that could potentially disrupt the fun in gambling.

So, I'm not in favor of surveys or anything else that could compromise the privacy and enjoyment of gambling.

But KYC may become one of the requirements to play gambling at crypto casinos in the future because the attention from the government is so great. They put pressure on the crypto casinos that previously did not ask their users to do KYC, but now, with government interference, they can do nothing but follow suit.

The casino's surveys may be about how much satisfaction each user gets so that the casino can find out and fix if something is still not good. And perhaps, later, there will be a survey about KYC as well, so we have to be ready for that. And if we don't want to do KYC, we can look for other crypto casinos.

[jrrsparkles]

In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

Reference :
Stake.com not paying out my money

A Gambling Operator Court Case


 

No, because I feel it's ineffective since casino can't stop someone from betting which is the responsibility of the user and casino may have self exclusion for limited time when the user opts it for. But we know there are other casinos to go with at the time of self exclusion on one casino so it's kind of ineffective as well.

So why we always have to blame the casinos for the mistakes made by the users and they want to refund the money. Usage of VPN is allowed on many sites but who uses free VPN service will be having issues over time because the same proxy may be used by someone else and that's when the multi account issue starts.

[danherbias07]

So let's give more information about us to a casino so that they would be able to sell it? No thanks, I am not going to give any information to anyone, I feel like this is good enough that they already have so many information of me and they should be glad that I am not doing anything more than that. I get that some people are fine sharing their info, but I am not, I even do KYC only at places that I trust completely and would rather not to do that if given the option not to do it as well.

So, when it's that important to keep my own information, I rather not share them with more information. Not because I do not want them to know, if I knew it would only stay with them then I would, but either they will sell it or get "hacked" and then we are going to get screwed.

True. The basic info like e-mail, age, and location should be enough, and doing more out of that may lead to different evil intentions and we don't want it to happen. I do love the idea of asking the customer if they are doing fine in gambling or if they are in trouble and near addiction, maybe this will help them build a list of users that are to be recommended by the "Gambling responsibly" program of each online gambling site.
I guess that won't hurt to let them know if we are still enjoying playing games on their platform.
But I doubt many will answer as I do know for myself I will be too lazy answering questions like that if I know to myself that I am still enjoying sports betting and some casino games. I mean, I don't think I will be the only one to take a pass on that kind of survey.

[macson]

In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

Reference :
Stake.com not paying out my money

A Gambling Operator Court Case

as i know there are many cases that were won by gambling business owners, it's all because before they run a business, they already know what problems can interfere with their business in the future. 

not just random people who can set up a gambling business and they are not as random as they make TOS, so it's important for everyone to read carefully what can and can't do when playing on a gambling site.

[jostorres]

It's very inconvenient for us to answer multiple questions, and we prefer to gamble with privacy. One of the reasons why I'm involved in cryptocurrency is because I enjoy gambling, and the anonymity it provides is something I appreciate. Therefore, it would be a new experience for me if there were surveys or mandatory Know Your Customer (KYC) requirements that could potentially disrupt the fun in gambling.

So, I'm not in favor of surveys or anything else that could compromise the privacy and enjoyment of gambling.

Are you not using any centralized crypto exchanges for gambling? If you are, are you not asked to complete KYC verification before making a withdrawal? Maybe not for small ones, but what if you win something significantly higher than what you usually withdraw and they ask you for KYC verification? You can't deny it because your money will be stuck that way.

The point is, our privacy is disrupted at the exact moment when we sign up to use a platform with a centralized business model, and whether we like it or not, we are compelled to provide our personal details and information in order to access all the features of the platform, especially withdrawals.

[tusandii]

Actually the survey that the OP meant was a survey of customers who made mistakes and also used VPN because some casinos prohibit VPN use but gamblers still use VPN when accessing the site so this will be a problem for casinos because VPN use is influenced by prohibited jurisdictions.
If only to see the level of satisfaction of casino customers, there is no need to carry out surveys one by one because those who are registered on the forum have an ANN thread so that everything that is felt can be seen from the feedback contained in the casino's ANN thread.

The survey could be expanded into something the casinos want to know, not just about VPN usage, regulations that need to be changed, services, withdrawals, deposits, or even something else. It has become commonplace for companies to conduct surveys of their users to find out how good the company's service is for their users.

Indeed, it can be seen from the thread made by the casino representative, but I think it only represents people who are in this forum, and the casino doesn't know how people from outside the forum will respond. But the casino itself will determine it and we may only be able to give advice.

As long as the user always feels satisfied and there are no complaints about using the VPN, regulations that need to be changed, services, withdrawals, deposits then the casino does not need to carry out surveys because it is better to do the job such as providing better service and coming up with new development ideas that can provide more customer satisfaction and this will be more important than conducting a survey.

Keep in mind that all the online casinos in this forum are crypto based and I'm sure every gambler who uses crypto knows about this forum even most of them are also members of the bitcointalk forum.
So there's nothing wrong with seeing some feedback or reviews in forum.

[ethereumhunter]

Actually the survey that the OP meant was a survey of customers who made mistakes and also used VPN because some casinos prohibit VPN use but gamblers still use VPN when accessing the site so this will be a problem for casinos because VPN use is influenced by prohibited jurisdictions.
If only to see the level of satisfaction of casino customers, there is no need to carry out surveys one by one because those who are registered on the forum have an ANN thread so that everything that is felt can be seen from the feedback contained in the casino's ANN thread.

The survey could be expanded into something the casinos want to know, not just about VPN usage, regulations that need to be changed, services, withdrawals, deposits, or even something else. It has become commonplace for companies to conduct surveys of their users to find out how good the company's service is for their users.

Indeed, it can be seen from the thread made by the casino representative, but I think it only represents people who are in this forum, and the casino doesn't know how people from outside the forum will respond. But the casino itself will determine it and we may only be able to give advice.

As long as the user always feels satisfied and there are no complaints about using the VPN, regulations that need to be changed, services, withdrawals, deposits then the casino does not need to carry out surveys because it is better to do the job such as providing better service and coming up with new development ideas that can provide more customer satisfaction and this will be more important than conducting a survey.

Keep in mind that all the online casinos in this forum are crypto based and I'm sure every gambler who uses crypto knows about this forum even most of them are also members of the bitcointalk forum.
So there's nothing wrong with seeing some feedback or reviews in forum.

It's true and it's up to the casino whether to do a survey or not because it's just a suggestion so that the casino can find out how far their casino has progressed towards its customers. If the casino can get suggestions from its users to improve service and provide the best, it can get more members to gamble in its place.

We know that many gamblers are trying to get the best casino and only by knowing the response from each gambler can the casino work optimally and improve its services. It can also increase their reputation because they always care about their customers and don't want to disappoint their customers.

[Negotiation]

Casinos should not be held responsible for the behaviors and the mistakes of their clients, especially since they warn them beforehand about the consequences of not gambling only for entertainment purposes.

You're not expected to have the casino moderate your lifestyle and the way you're been secured from any external threat against your account, no amount of verification they can do to tackle this except there never been an attempt to attack a user, going through verification process from time to time will be kind of boring thing to do, that alone will scare gamblers away since the world is advancing towards decentralized and privacy and people no longer subject themselves to KYC if they have an alternative to it.

I think casinos should never be taken seriously and should be played as entertainment and even if there are alternatives to kyc beware of them. If the user is careful then the number of attacks will decrease. Most people scoff at the idea of placing a minimum bet, but you must ignore it. If you want to save money despite the high probability of winning, you need to bet regularly on small games. Your chances of winning improve as you bet more frequently.

[Bitinity]

Casinos may do survey from time to time but as a business, the survey will be something like "satisfaction level" of their players related to their services. This kind of survey might be needed to improve their service as they will know what is wanted by players and what is not wanted. However if we are talking about survey to asses players related to money to spend, I dont think casinos need to do it because it is player's responsibility. If it is about VPN, maybe a survey is needed because there are still many issues happened related to the use of VPN.

[len01]

Casinos may do survey from time to time but as a business, the survey will be something like "satisfaction level" of their players related to their services. This kind of survey might be needed to improve their service as they will know what is wanted by players and what is not wanted. However if we are talking about survey to asses players related to money to spend, I dont think casinos need to do it because it is player's responsibility. If it is about VPN, maybe a survey is needed because there are still many issues happened related to the use of VPN.

exactly right. casinos do surveys about gamblers' money that are personal in nature and don't have to be done because it shouldn't be done by anyone because it is the right and responsibility of each customer to spend in any amount, it's up to the customer.
but if a survey is done for the sake of improving casino services that's very good because that's what casinos need to improve services or any features that make customers more loyal.
but until now I don't know which casinos conduct surveys like this.

[lixer]

Casinos may do survey from time to time but as a business, the survey will be something like "satisfaction level" of their players related to their services. This kind of survey might be needed to improve their service as they will know what is wanted by players and what is not wanted. However if we are talking about survey to asses players related to money to spend, I dont think casinos need to do it because it is player's responsibility. If it is about VPN, maybe a survey is needed because there are still many issues happened related to the use of VPN.

That's the point, casinos are businesses and they would probably not care much about how much their gamblers are wagering or losing every day or every week because the more their players wager and lose, the more revenue their platform will make and that is what they strive for, a business will surely look for profits and they wouldn't ask their customers not to spend much money with them.

All a casino can do is give a simple warning to a gambler that how much they've gambled so far and that they should gamble responsibly and that's all, now if a gambler doesn't take that seriously and goes ahead and gambles more, that is their responsibility.

[bittraffic]

Huge part of this community are against KYC but somehow the YES won in this poll. Our desire for adoption really has made our best votes to say Yes for regular surveillance from the casinos. And then theres exchanges who also regularly asked ourmdocuments when they see irregularities to our logins.

One day they'll be asking DNA samples and we will still be complying to them.

[Solosanz]

That's the point, casinos are businesses and they would probably not care much about how much their gamblers are wagering or losing every day or every week because the more their players wager and lose, the more revenue their platform will make and that is what they strive for, a business will surely look for profits and they wouldn't ask their customers not to spend much money with them.

Yeah the casino act like they're care with their gamblers and they don't want them become gambling addicts. But this is just for a requirement for the casino license or other rule, while the casino itself really want to see their gamblers gamble a lot money and lose it.

This might be different if the casino have partnered with a psychiatrist, whenever the gambler has a sign of gambling addict, the casino can ask the gambler to consult with their psychiatrist, so the casino can make money from the gambling loss and consultation.

[tusandii]

-snip-

-snip-

-snip-

It's true and it's up to the casino whether to do a survey or not because it's just a suggestion so that the casino can find out how far their casino has progressed towards its customers. If the casino can get suggestions from its users to improve service and provide the best, it can get more members to gamble in its place.

We know that many gamblers are trying to get the best casino and only by knowing the response from each gambler can the casino work optimally and improve its services. It can also increase their reputation because they always care about their customers and don't want to disappoint their customers.

Now that's what I think and without the need to prioritize casino surveys it would be better to continue to do better development and updates so they can realize by themselves that more and more gamblers register to play actively there.
Some gamblers don't really care about such surveys because what gamblers prioritize is only being able to play at casinos that are trusted and have a good reputation.
Gamblers' reviews about trusted casinos will always go from one person to another so that if the casino is able to provide the best for gamblers, more gamblers will be interested and become loyal customers.

[noormcs5]

-snip-

-snip-

-snip-

It's true and it's up to the casino whether to do a survey or not because it's just a suggestion so that the casino can find out how far their casino has progressed towards its customers. If the casino can get suggestions from its users to improve service and provide the best, it can get more members to gamble in its place.

We know that many gamblers are trying to get the best casino and only by knowing the response from each gambler can the casino work optimally and improve its services. It can also increase their reputation because they always care about their customers and don't want to disappoint their customers.

Now that's what I think and without the need to prioritize casino surveys it would be better to continue to do better development and updates so they can realize by themselves that more and more gamblers register to play actively there.
Some gamblers don't really care about such surveys because what gamblers prioritize is only being able to play at casinos that are trusted and have a good reputation.
Gamblers' reviews about trusted casinos will always go from one person to another so that if the casino is able to provide the best for gamblers, more gamblers will be interested and become loyal customers.

Yes, Surveys can be a good way for the casino to judge what their customers are having an opinion about the casino, what things they need to improve and what new things they can bring in the casino to make it more interesting and attractive for the casino. Even in the survey or feedback form, they can ask which type of promotions and bonuses do they prefer and things like that.

If the casino is really keen to make it a gambling heaven for the gamblers, then getting the opinion from the players in important and leverage surveys is the best option.

[slapper]

That's the point, casinos are businesses and they would probably not care much about how much their gamblers are wagering or losing every day or every week because the more their players wager and lose, the more revenue their platform will make and that is what they strive for, a business will surely look for profits and they wouldn't ask their customers not to spend much money with them.

Yeah the casino act like they're care with their gamblers and they don't want them become gambling addicts. But this is just for a requirement for the casino license or other rule, while the casino itself really want to see their gamblers gamble a lot money and lose it.

This might be different if the casino have partnered with a psychiatrist, whenever the gambler has a sign of gambling addict, the casino can ask the gambler to consult with their psychiatrist, so the casino can make money from the gambling loss and consultation.

To the contrary, casinos, like any other business, want to maximise their profits and avoid losing money at any cost. If their gamblers double down, suffer the loss, and then press the rewind button, they will be happy. That old adage about "the house always wins" being literally true is ingrained in the fabric of their scam.

However, teaming up with psychiatrists is a novel idea; nice one, bro. The analogy I'm trying to make is to opening a rehab next to a liquor store. These casinos might take the lead in disseminating information about responsible gambling instead of plotting how to make a quick buck off of people's hardships. Instead of taking advantage of people who have a problem with gambling, perhaps they could donate some of their bounty to support groups working to help those with this disorder.

Overall, it comes down to a customer-centric company model that doesn't prey on people's vulnerabilities. No one wants to contribute to a system that benefits off their own failure, do they?

[blockman]

That's not needed for someone who enjoys gambling with them. I think they'll be able to track how much their players are allocating to them.
It is not a reason for them to check on you from time to time because that's just so annoying and I know that many gamblers wouldn't like it.

If the casino is really keen to make it a gambling heaven for the gamblers, then getting the opinion from the players in important and leverage surveys is the best option.

But not at all times. As said by the OP, it should be like from time to time. I think for just one or two times, they're fine but if you get that a lot of times and every time you gamble, that's too much IMO.

This might be different if the casino have partnered with a psychiatrist, whenever the gambler has a sign of gambling addict, the casino can ask the gambler to consult with their psychiatrist, so the casino can make money from the gambling loss and consultation.

They will have to check everyone from a lot of times and if the casino has a lot of gamblers, it will take them time.

[tusandii]

Now that's what I think and without the need to prioritize casino surveys it would be better to continue to do better development and updates so they can realize by themselves that more and more gamblers register to play actively there.
Some gamblers don't really care about such surveys because what gamblers prioritize is only being able to play at casinos that are trusted and have a good reputation.
Gamblers' reviews about trusted casinos will always go from one person to another so that if the casino is able to provide the best for gamblers, more gamblers will be interested and become loyal customers.

Yes, Surveys can be a good way for the casino to judge what their customers are having an opinion about the casino, what things they need to improve and what new things they can bring in the casino to make it more interesting and attractive for the casino. Even in the survey or feedback form, they can ask which type of promotions and bonuses do they prefer and things like that.

If the casino is really keen to make it a gambling heaven for the gamblers, then getting the opinion from the players in important and leverage surveys is the best option.

True, but casinos don't need to bother doing surveys one by one because they have very many customers, moreover, the team also has other more important jobs that must be prioritized rather than having to do surveys one by one.
If you really want it here, they have representatives who can get information about what gamblers want, like one of the casinos here. I see their representatives are very active, they even always give feedback and always ask what they should do, gamblers will always get satisfaction and comfort. when gambling.

Yes I agree with that but not all casinos want to do it because some still prioritize development to make the casino more worthy than doing surveys.

[Oasisman]

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.
 

Nah, that's not a good idea simply because, first, people who gamble using crypto wants anonymity and doesn't want to get bothered by any of the stuff that the traditional online casino had. Second, it is never the casino's obligation to put a limit on their client's number or amount of betting everyday. Remember, online casinos is a business, limiting your clients betting experience means limiting their daily profit. And third, it will only cause inconvenience on the clients end and find these surveys annoying. I know the feeling of such because I have been using a local custodial wallet who consistently reaching out to us for surveys regarding our transactions. That was completely unnecessary because it was my money after all and it isn't that huge to catch their attention as if I am a suspect of money laundering lol. I can only say, surveys are pretty annoying.

[Pierre 2]

That's not needed for someone who enjoys gambling with them. I think they'll be able to track how much their players are allocating to them.
It is not a reason for them to check on you from time to time because that's just so annoying and I know that many gamblers wouldn't like it.

If the casino is really keen to make it a gambling heaven for the gamblers, then getting the opinion from the players in important and leverage surveys is the best option.

But not at all times. As said by the OP, it should be like from time to time. I think for just one or two times, they're fine but if you get that a lot of times and every time you gamble, that's too much IMO.

This might be different if the casino have partnered with a psychiatrist, whenever the gambler has a sign of gambling addict, the casino can ask the gambler to consult with their psychiatrist, so the casino can make money from the gambling loss and consultation.

They will have to check everyone from a lot of times and if the casino has a lot of gamblers, it will take them time.

I agree with you. Its pretty much time and effort consuming process to keep surveying your customers and trying to detect things through these operations. I think it would vastly increase their costs anyways to work with new developers that will develop and operate such systems. I think business-level default solutions are good enough. I think even open ai may be developed to find out which customers are more addicted and which are not through their gambling history. Free/cheap solutions are okay.

[AicecreaME]

That's not needed for someone who enjoys gambling with them. I think they'll be able to track how much their players are allocating to them.
It is not a reason for them to check on you from time to time because that's just so annoying and I know that many gamblers wouldn't like it.

If the casino is really keen to make it a gambling heaven for the gamblers, then getting the opinion from the players in important and leverage surveys is the best option.

But not at all times. As said by the OP, it should be like from time to time. I think for just one or two times, they're fine but if you get that a lot of times and every time you gamble, that's too much IMO.

This might be different if the casino have partnered with a psychiatrist, whenever the gambler has a sign of gambling addict, the casino can ask the gambler to consult with their psychiatrist, so the casino can make money from the gambling loss and consultation.

They will have to check everyone from a lot of times and if the casino has a lot of gamblers, it will take them time.

I agree with you. Its pretty much time and effort consuming process to keep surveying your customers and trying to detect things through these operations. I think it would vastly increase their costs anyways to work with new developers that will develop and operate such systems. I think business-level default solutions are good enough. I think even open ai may be developed to find out which customers are more addicted and which are not through their gambling history. Free/cheap solutions are okay.

This makes sense.

If ever the casino website will conduct survey from time to time, they have to make the questions updated. This will require more effort on their end to come up with survey questionnaire each time to assess the players instead of just monitoring the metrics of the player's activity for the whole week or month. It will be much easier if the casino will just use a machine learning that will automatically show the activity reports of each player such as how many times did they log in, the amount of time spent in the website, the amount they have bet, and the frequency of their deposits. This way, there will be clearer data and there will be no lies to be told.

But for me, it's also good to have a survey for feedbacks and suggestion once in a while to know whether the demands are being met and if the casino is still giving the best quality of service they could offer.

[Alisha-k]

In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

Reference :
Stake.com not paying out my money

A Gambling Operator Court Case


 

it's necessary, casinos should watch out for their gamblers especially the ones coming in as new, this guy's need all the support the can get, from time to time, casino's should check up and as well try to get reviews from gamblers.

This would help both parties work better.

[Doan9269]

Casinos may do survey from time to time but as a business, the survey will be something like "satisfaction level" of their players related to their services. This kind of survey might be needed to improve their service as they will know what is wanted by players and what is not wanted. However if we are talking about survey to asses players related to money to spend, I dont think casinos need to do it because it is player's responsibility. If it is about VPN, maybe a survey is needed because there are still many issues happened related to the use of VPN.

Do you even think that people have that time to waste on going through their whole process in survey, the only captivation that may draw the interest of gamblers to enroll on this is if there's a attached bonus given on every completed stage of surveys made, bit if nothing aside giving them reward they may not give it a positive take in going through the whole process and the funny part of it all is that it will now be a continuous one from time to time.

[blockman]

-snip-

I agree with you. Its pretty much time and effort consuming process to keep surveying your customers and trying to detect things through these operations. I think it would vastly increase their costs anyways to work with new developers that will develop and operate such systems. I think business-level default solutions are good enough.

It's up to them if they'll do that with their cost or with their existing devs but for most users, this is gonna take a lot of time and that's real. Nobody wants to get checked or get these surveys a lot of times, as in said from time to time.

I think even open ai may be developed to find out which customers are more addicted and which are not through their gambling history. Free/cheap solutions are okay.

Depends on the data that they'll integrated using AI but are they willing to spend such money just for this feature if they've got a self exclusion feature already?

[wxa7115]

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.
 

Nah, that's not a good idea simply because, first, people who gamble using crypto wants anonymity and doesn't want to get bothered by any of the stuff that the traditional online casino had. Second, it is never the casino's obligation to put a limit on their client's number or amount of betting everyday. Remember, online casinos is a business, limiting your clients betting experience means limiting their daily profit. And third, it will only cause inconvenience on the clients end and find these surveys annoying. I know the feeling of such because I have been using a local custodial wallet who consistently reaching out to us for surveys regarding our transactions. That was completely unnecessary because it was my money after all and it isn't that huge to catch their attention as if I am a suspect of money laundering lol. I can only say, surveys are pretty annoying.

I agree, one of the main attractions of this market is that you are supposed to be your own bank and you do not need to have someone else checking or questioning on your every movement.

Now I am aware there are people out there which are not ready for this level of freedom, however those people should either leave this market or adapt to it, instead of trying to change the ideology behind this market just to accommodate them.

[maydna]

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.
 

Nah, that's not a good idea simply because, first, people who gamble using crypto wants anonymity and doesn't want to get bothered by any of the stuff that the traditional online casino had. Second, it is never the casino's obligation to put a limit on their client's number or amount of betting everyday. Remember, online casinos is a business, limiting your clients betting experience means limiting their daily profit. And third, it will only cause inconvenience on the clients end and find these surveys annoying. I know the feeling of such because I have been using a local custodial wallet who consistently reaching out to us for surveys regarding our transactions. That was completely unnecessary because it was my money after all and it isn't that huge to catch their attention as if I am a suspect of money laundering lol. I can only say, surveys are pretty annoying.

I agree, one of the main attractions of this market is that you are supposed to be your own bank and you do not need to have someone else checking or questioning on your every movement.

Now I am aware there are people out there which are not ready for this level of freedom, however those people should either leave this market or adapt to it, instead of trying to change the ideology behind this market just to accommodate them.

But at least if the casino conducts a survey, they can find out the responses of the members, whether they are satisfied playing at the casino or if there is still something that needs to be improved. The casino can give it in this forum if the casino has the ANN thread so we can provide input for what the casino still needs to improve. With surveys conducted on this forum, at least we can still hide our identities just to take part in the survey. If the survey goes well, the casino will get lots of suggestions from its members. But if the casino is from out there, I don't know whether surveying its members is good or bad.

[letteredhub]

I don't think thats the duty of the gambling operators. All that to be done is provide users with the proper support when there happens some issue. Maybe the gambling platform can give a notification on how much they had wagered and what is their stats in terms of profit and loss. Maybe this can help them understand and limit their spending or go further.

Correct me if am wrong. No gambling casino physical or online would want to stop a gambler from  continuously wagering in as much as he's losing it no matter what cause your loss is their gain as that's what they stand for. It's left for you the gambler to be concerned about your stats to know if you're losing beyond normal compared to your wins, and then know when where to apply brakes.

[NeilLostBitCoin]

Casinos may do survey from time to time but as a business, the survey will be something like "satisfaction level" of their players related to their services. This kind of survey might be needed to improve their service as they will know what is wanted by players and what is not wanted. However if we are talking about survey to asses players related to money to spend, I dont think casinos need to do it because it is player's responsibility. If it is about VPN, maybe a survey is needed because there are still many issues happened related to the use of VPN.

Do you even think that people have that time to waste on going through their whole process in survey, the only captivation that may draw the interest of gamblers to enroll on this is if there's a attached bonus given on every completed stage of surveys made, bit if nothing aside giving them reward they may not give it a positive take in going through the whole process and the funny part of it all is that it will now be a continuous one from time to time.

Yeah, honestly I don't like survey it is kinda boring to me and waste of time for me that's why I think this kind of thing doesn't suit me. Even VPN, i think there's a lot of reason that's why they don't allow VPN, it will not only beneficial to the gamblers but also to some hackers and other intruders because they can bypass the system of a casino by doing that.

[Unbunplease]

Do you even think that people have that time to waste on going through their whole process in survey, the only captivation that may draw the interest of gamblers to enroll on this is if there's a attached bonus given on every completed stage of surveys made, bit if nothing aside giving them reward they may not give it a positive take in going through the whole process and the funny part of it all is that it will now be a continuous one from time to time.

A bonus for taking surveys is a good thing, but you still need to understand how honest the answers will be, otherwise the information obtained in the survey will have no value. The surveys themselves, of course, are necessary to build an optimal casino development model.

[Kemarit]

Do you even think that people have that time to waste on going through their whole process in survey, the only captivation that may draw the interest of gamblers to enroll on this is if there's a attached bonus given on every completed stage of surveys made, bit if nothing aside giving them reward they may not give it a positive take in going through the whole process and the funny part of it all is that it will now be a continuous one from time to time.

A bonus for taking surveys is a good thing, but you still need to understand how honest the answers will be, otherwise the information obtained in the survey will have no value. The surveys themselves, of course, are necessary to build an optimal casino development model.

Yes, this is also what I thought, even if they put all their customers to answer surveys, if they are not willing to cooperate then the numbers that this casinos are going to get will not capture the right sentiments.

So I also doubt that this is going to be effective specially for online casinos, both fiat and crypto based bookies. They can do this survey just to comply with the law though. But I don't see it as a effective to draw out which is addicted already and which is not because the answers will be sketchy.

[LUCKMCFLY]

So let's give more information about us to a casino so that they would be able to sell it? No thanks, I am not going to give any information to anyone, I feel like this is good enough that they already have so many information of me and they should be glad that I am not doing anything more than that. I get that some people are fine sharing their info, but I am not, I even do KYC only at places that I trust completely and would rather not to do that if given the option not to do it as well.

So, when it's that important to keep my own information, I rather not share them with more information. Not because I do not want them to know, if I knew it would only stay with them then I would, but either they will sell it or get "hacked" and then we are going to get screwed.

I don't think that a casino or any platform would ask for any personal information for taking any surveys apart from the basic questions that they probably already know about you but they still ask them during a survey, and other questions would probably include asking how often you gamble, how much money you use, what's your basic bet size on an average, etc.

Answering these questions shouldn't really be an issue for a gambler considering they have already completed their KYC with the casino and they have more information than what they are asking for within the survey.

I think the same, here no player should feel afraid or something to fill out any account they are given, because firstly what the KYC says must already be fulfilled and secondly it would be something or a very good opportunity to let the casino know the things that the clients They want to put, in my case, it is that the casinos have their own internal excahgen, to avoid the fee complaints when bitcoin is going to be withdrawn, because it is Preferable to go to usdt, or busd than to pay high fees , and not even Imagine when the bitcoin over $100k , the fees will be incredibly expensive.

[piebeyb]

Do you even think that people have that time to waste on going through their whole process in survey, the only captivation that may draw the interest of gamblers to enroll on this is if there's a attached bonus given on every completed stage of surveys made, bit if nothing aside giving them reward they may not give it a positive take in going through the whole process and the funny part of it all is that it will now be a continuous one from time to time.

A bonus for taking surveys is a good thing, but you still need to understand how honest the answers will be, otherwise the information obtained in the survey will have no value. The surveys themselves, of course, are necessary to build an optimal casino development model.

Surveys are usually held to improve casino development and find customer satisfaction in order to correct casinos can work better, for this reason, it is necessary to survey all users in order to correct what users need and what is lacking from the casino so that it can be improved for user convenience, I think there is also a bonus for users to fill in the survey.

I think the casino will get an honest survey answer or not, their users will provide a sincere answer because it is also for the convenience of the users themselves especially me, so I also make sure they will fill the survey honestly.

[LUCKMCFLY]

In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

Reference :
Stake.com not paying out my money

A Gambling Operator Court Case

as i know there are many cases that were won by gambling business owners, it's all because before they run a business, they already know what problems can interfere with their business in the future. 

not just random people who can set up a gambling business and they are not as random as they make TOS, so it's important for everyone to read carefully what can and can't do when playing on a gambling site.

The survey thing is not bad, it is also a way to take the casino community into consideration, when we start to think that when there is a casino that sets certain rules and is flexible , for example, with the VPN, first it is a very mature, because it is known that if someone is entering with a VPN it is because : They are taking care not to be tracked , or because they are in a prohibited country, and if they allow that, that's fine with me, because what matters is that they enter the casino, Play, have fun, do everything , but you have to study the cases very carefully , perhaps the casinos determined suspicious activity and that put them on alert.