Do You Think Casinos Should Do Survey From Time To Time To Assess You.

[Bananington]

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

The casino is in no way responsible for how you decide to gamble, they can only try to advice you to gamble responsibly. What I will suggest Casinos to do is to increase their campaign on responsible gambling by  maybe promoting the use of Helplines for addicts, and improving their promotion on responsible gambling. If they do this, they have a backing to show that they tried to ensure that people who use their casino did not become irresponsible and that they in no way promoted irresponsible gambling.

[1714776251]

1714776251

[aioc]

I voted yes this is to protect their platform from players who are good at looking for loopholes just like the two links by asking even selected users to undergo surveys to check that they are still in control of their addiction or they still understand the forum rules and they are following them, casinos can be assured that players will not ask for a refund which is ridiculous or ask why they are allowed to play with huge amounts of money past beyond the normal betting limit.
There are irresponsible gamblers that don't want to accept their losses even if they lose it fair and square and they become imaginative in getting their money back, even threatening to file a case in court.

[piebeyb]

I don't think it's necessary, besides using a VPN seems to be strictly prohibited and usually also inaccessible at big casinos which are very strict like Stake even using the same IP can't be accessed and it looks like they will find out faster and immediately block it even accounts can suspended due to many cases of promotion and bonus abuse so almost all casinos have a strict security system including the use of this VPN.

I think it's better to use the original IP from the internet provider than having to use a VPN because for security reasons, especially if there is a lot of money in our account, to prevent suspicion from the casino, it's better to look safe and not be careless.

[tusandii]

If a casino allows the use of a VPN for access then it is not a complicated problem because the casino itself allows it and moreover if players spend more money to gamble then here the casino will benefit. I think gambling operators also won't mind this as long as players don't do things that are prohibited.
But there are also some casinos that do prohibit the use of VPNs and to conduct surveys from time to time it seems that it is not necessary because casinos have tools such as bots to detect every action used by users.

But I'm not sure players can find loopholes to recover losses by suing them to court.

[goaldigger]

This could be a great idea to maintain the integrity of the site and help gamblers who are already suffering from addiction because the gamblers are the greatest asset of every casinos. Though this might not be enough to prevent addiction, but at least its good to see that the casinos truly cares, let’s just hope for a more responsible gambling site, I just don’t see it fair to blame the site if you lose more because of your own greediness.

[Beparanf]

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

UK is already making a law in regards of gambling limits on gambling due to the increasing popularity of online casino. I think this kind of news few years ago when online casino started to become popular while many people losing money in gambling. But recently they are now setting a low to limit players to spend certain amount of money on online games.

I think there’s a different limit based on the type of games such as slots, tables and so on. Casino might push to implement a limitation on each user but it depends on the country of origin of players as per the law dictates. This is actually a good feature to avoid many case of compulsive gambling.

https://www.reuters.com/world/uk/uk-government-set-out-tougher-gambling-rules-2023-04-26/

[Reid]

No, I would not like that. They are just there to ease the access on gambling so that we should not be going all the way to our favorite casinos or physical sports bookies just to enter our bets. This kind of assessment should only be individual and must be done by ourselves. Assess yourself if you are still gambling healthy or you are out of control. Ask whoever is near you, family, relatives, and friends if you are still under control about your gambling routine.

This ain't the job of the gambling site anymore. They are not our parents to tell us what is right or wrong. They only thing they could do is offer their service and hope we are comfortable enough to do it at home.

[alastantiger]

In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

 

It is about time that this is done and I am in full support of it but how the casinos tackle social desirability bias/responses. This is a situation according to the American Psychological Association(APA) in which people present themselves in a favourable fashion. Which is very common problem in self-reporting surveys. In this situation think of a gambler with a gambling addiction lying that they earn more just so that they do not raise eyebrows.

[pawanjain]

In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

Reference :
Stake.com not paying out my money

A Gambling Operator Court Case


 

Receiving user feedback is crucial for all types of websites, including gambling sites, as it provides valuable insights into user experiences.
It also allows website owners to track performance, identify areas of improvement, and enhance the overall user experience.
By actively seeking and implementing customer feedback through surveys, websites can continuously evolve and meet the evolving needs and expectations of their users.

[robelneo]

This ain't the job of the gambling site anymore. They are not our parents to tell us what is right or wrong. They only thing they could do is offer their service and hope we are comfortable enough to do it at home.

It's not the job of the casinos of course but having a survey and checking specific players if they are beyond their betting capacity or tracing violators and checking them if they are intentionally breaking the rules will save the casinos from false accusations and bad actors from checking loopholes and threatening court cases and for players to realize that they are over their limit or they are breaking rules unaware or not that will lead to a ban.

[demonica]

Casinos could do that but I doubt gamblers would really mind answering those survey from time to time. It's not their fault when a person spend too much money gambling. Even if they'll ask the user if he's still willing to spend more gambling, they would just probably ignore it since they're having the time of their life. Also, you can't stop a gambler to gamble by just doing a survey especially if they're really eager to play and spend more.

It may look good for the gambling site since it'll make them look that they care towards their users but maybe for others it will be annoying if they would have to answer surveys from time to time

[YOSHIE]

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

A regular survey for me if it's done by a casino it's good to collect information or responses from every visitor to the casino admin, but if the survey doesn't change anything about the casino concerned, in my opinion it's useless it's just a waste of time and a waste.

We often see individuals who are involved in a particular casino asking questions related to the casino, whether it's VPN problems, withdrawals, winnings and so on, but even though Surveys are often stated here, If there is no definite response from the casino owner, of course we cannot look down on one eye, we must be able to judge, especially when users make mistakes or not, and so does the casino.

Conclusion: The survey is good, but there must be one policy and solution for both parties after the survey is carried out, otherwise the results are useless.

[slapper]

Indeed, recent events have revealed a vulnerability in the gambling sector. Causes us to ponder, wouldn't you say? How far should a casino go to ensure the safety of its visitors? You made reference to regular surveying. Really not a bad thought. They might help you detect the outliers in a group setting. But keep in mind that surveys, like reality TV, can be staged.

Perhaps we need to make a bold move. Spend money on ai and ml. Watch how people are playing and identify the oddballs. What about putting players on timeout if they start behaving like gambling addicts? It might be a smart decision. VPNs? A pond with a lot of murky water. Certainly, they do serve a purpose. However, they do pose a danger. Perhaps cutting-edge geolocational technologies are the answer. Making a profit while maintaining moral standards is a precarious balancing act.

[Fiatless]

In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

Reference :
Stake.com not paying out my money

A Gambling Operator Court Case

It is not a bad idea to carry out periodic surveys to consider how your customers feel about your service. The reason why these casinos were charged was because they broke the laws of the regulators. Most nations are mulling out strategies to reduce gambling addictions, so they don't take the violation of the betting threshold lightly. Regarding the VPN issue, the terms of service should be able to handle it. VPN application is an important aspect of online or crypto gambling that every casino should ensure that it is extensively covered in the terms of service. If there are any loopholes, the gambling site should learn from their mistakes and ensure that such issues will not arise in the future.

[Casdinyard]

I think customer transparency should be a thing that these casinos are to implement. Nowadays it's more evident that the power is not in the enterprise itself, but in the customers and the supporters that support them. Customer surveys are a great way to start this, as you're getting all the info straight from the source. It takes two to tango however, so each customer that are given the chance to take the survey must also diligently answer it cause this will embody the collective opinion of the people to the casino that held the survey. If everyone's gonna go bonkers with it and joke around, no useful data will be gathered, and much needed changes will not be implemented. There's this trifecta basically. The customer cooperating, the casino implementing the changes, and the casino, once again, consistently holding up surveys.

[kryptqnick]

To be honest, I don't understand how a casino can be sued for someone betting more than they wanted to. If a person has an addiction, this person needs help and shouldn't be gambling at all, but it's not the responsibility of casinos to figure it out. If a person doesn't have an addiction, then it's just a lack of personal responsibility, which again isn't casino's fault.
I think casinos can survey their players, issue warnings or something like that as an act of goodwill, but they have no legal or moral responsibility to do that. I can't imagine an alcohol shop stopping someone from buying alcohol if it looks like a big order because, you know, the shop is getting revenue from the purchases. And it's not like a person can then sue the shop because they let the guy overspend on alcohol.

[uneng]

I don't think it's necessary. Thinking on the issues of addiction some gamblers face, we already have that mechanism which allow a gambler to shut his account off for determined periods of time, since he isn't confortable with his gambling routine anymore. Therefore, it's a more efficient feature provided by the casino than a survey, which would gather solely the opinion of the gambler (and only if he accepts answering to it and if he answers being truly to what he really believes and feel).

Surveys to check the quality of the service provided by the house is another story, and every businesses do this from times to times to understand what the public is asking from them and what they should improve on their businesses to maximize performance.

[harizen]

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

Implement might not be the appropriate term. The process should rely on case to case basis.

Different gambling sites have different approaches to the usage of VPNs. Now depends on their respective Terms and Service. However, if there will be more future cases that are related to that and almost out of hand, that's where the periodic implementation might be considered.

In general, though, it's a crap thing for me to sue or file a complaint against a gambling site or operator for losses. What the hell, they played gambling, therefore, be responsible and don't rely on gambling sites to control anything about the betting capability of their users.

[abel1337]

I voted maybe because it's not the obligation of the casino to do such survey but doing it is a plus and a moral support from them to the gambler especially if their system noticed the pattern of the gambler spending habits and on how much the gambler is spending. It can also be a reminder as you said about the VPN. I've seen some MMORPG game that is reminding the gamers to take a break because of super long playtime that can affect their health. Obviously it can be the same as the casino but their will be a specific triggers for the reminder or survey since casino don't want to stop gamblers from playing unless the casino can be thrown into an issue about worsts case scenario such as s**cide because of gambling addiction.

[TimeTeller]

I don't think it's necessary. Thinking on the issues of addiction some gamblers face, we already have that mechanism which allow a gambler to shut his account off for determined periods of time, since he isn't confortable with his gambling routine anymore. Therefore, it's a more efficient feature provided by the casino than a survey, which would gather solely the opinion of the gambler (and only if he accepts answering to it and if he answers being truly to what he really believes and feel).

Surveys to check the quality of the service provided by the house is another story, and every businesses do this from times to times to understand what the public is asking from them and what they should improve on their businesses to maximize performance.

The dilemma when it comes to surveys is that most people are lazy submitting their answers.
So when it comes to limiting the usage of a gambler, it should be on the self-exclusion feature or being strict with their terms.
However, the survey regarding their offered services would be a good one to implement from time to time.
In this case, they will get the pulse of their players where they are missing out or areas which need improvement.
Because the voice of the players is also important when you have tough competition in your market.
Owners need to assess if they are still relevant with the current market, so they can innovate their services if necessary.