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Question: Do You Think Casinos Should Do Survey From Time To Time To Assess You.
Yes - 24 (55.8%)
No - 14 (32.6%)
Maybe - 5 (11.6%)
Total Voters: 43

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Author Topic: Do You Think Casinos Should Do Survey From Time To Time To Assess You.  (Read 881 times)
davis196
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May 22, 2023, 06:23:40 AM
 #61

Quote
In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

I don't think that implementing surveys and asking the gamblers about their issues would change anything.
It's all about the casino creating clear and simple Terms of Service and keeping it's promises. If the casino has a betting threshold, then it should warn the gamblers on time, when they get past that betting threshold(or block their accounts). If the casino allows VPNs, if should be stated in the Terms of Service, that the casino should not be held accountable if the gambler has problems with his VPN provider.
Having clear and simple rules will help for preventing potential lawsuits in the future.

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May 22, 2023, 06:37:00 AM
 #62

Assessment test should not go the gamblers but to the casino. To know their weak areas of operations. Gamblers have freedom to stake any amount of money they want and it is not the duty of the casino to make any survey test on it gamblers. I see as wrong idea. If they, the casino notice that a particular gambler is spending essence on his gambling habit, I don't think they have anything to do with it because it is the will of the gambler to spend. And they make their Profit from it.

On the one hand, a gambler is a benefit for the casino, on the other hand, if the casino will try to limit the player's bets, the casino will get a more loyal and, most importantly, a loyal audience. If a player loses it all at once, will he come back? Unlikely. And if a player's loss is limited by various factors, he will come to play at the casino more often. In this case, the casino will make more money in the long run, and perhaps that player will also attract his friends.
I will not too much argue on this matter again. In a case like this everyone has their own opinion. Some will support the casino while others will support the gamblers. The whatever way all is right. If the casino makes money from gamblers that's for it own benefits and if the gamblers wins the casino frequently that is for his own benefits so there is no too much thing to argue about. All the two sides are equal.
this is just a small matter that doesn't need to be debated, but everyone just argues without anything wrong because the casino provides the comfort facilities that gamblers want without any restrictions and gamblers can freely bet without restrictions. so both parties are mutually beneficial, so there's no need to take it too seriously, casinos have to survey gamblers, that's not necessary.

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May 22, 2023, 07:06:19 AM
 #63

Why should? it is a player's responsibility to be able to manage their finances and they should already understand that when they play on a gambling platform they have to accept the risk that they will use more of their money if they cannot control their urge to play. Gambling platforms only act as operators, who only manage games and ensure that the games they provide run well and there are no problems, that's all. It is not the responsibility of the gambling platforms that their players will use more money on their platforms, unless due to technical problems that cause players to be charged more/twice or other technical problems, only then can players sue the betting platform.

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lienfaye
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May 22, 2023, 07:21:07 AM
 #64

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.
Even they do I think it will not work. A gambler without control will find way to continue their gambling habit. Thus, even there's an assessment for every gamblers of the specific casino, they can just act as if they're still playing in moderation. But the truth is they're already drowning to their addiction either to get back what they lost or still wanting to win huge.

Moreover it's not the casino's job to check their players if they're still in control or already addicted. The gambler itself is the one responsible if he is spending too much and out of control already. That's why if you can't bear losing your money in gambling then don't gamble at all.  If in the end you'll blame the casino for your loss, remember that is your fault for not playing in moderation.

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May 22, 2023, 07:32:41 AM
 #65

The casino should have good stated and obvious reasons why it wants to conduct surveys from time to time. Otherwise, why should they?
Their concern should be for new users and old users to win and enjoy the benefits of them gambling.
Or is the assessment to determine who can benefit from what program they intend to introduce according to pocket size?
KYC has done that bit any other assessment is for just no ordinary reason at all.
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May 22, 2023, 09:12:43 AM
 #66

Why should they, do you even think they have time for such continuous activities, the verification made forbthe KYC gambling organizations is enough and fine, doing that from time to time will make no meaning that pull of frustration on gamblers, only few manage to enjoy the kyc verification requirements and it's procedures not to now talk of making it a routine process from time to time, they will definitely stuffer a loss in numbers of gamblers to their platform if implemented.

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May 22, 2023, 09:43:32 AM
 #67

Suites for online casinos that knows that their customers must always come first before another thing, but it's not compulsory because people will still gamble on any gambling platform they can find, after many warnings about unpopular casinos some people are still using strange online casinos for gambling, I think gambling business is one of the fastest growing business in the world today, with bonuses and offers people will always be tempted to try out a new gambling platform, until the platform turned out to be a scam.

I read how STAKE later became a new casino and abandoned their old ways, some people said that the platform is now less interesting than what it used to be, in terms of gambling offers and bonuses, and loads of people prefer using STAKE because its reliable and old.
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May 22, 2023, 09:49:38 AM
 #68

If a casino allows the use of a VPN for access then it is not a complicated problem because the casino itself allows it and moreover if players spend more money to gamble then here the casino will benefit. I think gambling operators also won't mind this as long as players don't do things that are prohibited.
But there are also some casinos that do prohibit the use of VPNs and to conduct surveys from time to time it seems that it is not necessary because casinos have tools such as bots to detect every action used by users.

But I'm not sure players can find loopholes to recover losses by suing them to court.
I think it is quite important to remember that sometimes casinos do not care, not that it is against the rules or allowed by the rules but they just do not care. I have seen places that ban VPN and yet when you gamble with VPN they just simply do not care about it at all, this has happened not just in a few places, happened in tens of places before so I am not really shocked about it.

I believe that we can't really focus on anything that is personally risky like that, it shouldn't really be worrisome to anyone. I believe asking if something is allowed or not would be better though. However, trying to limit gamblers has always been weird looking to me, casinos SHOULD want gamblers to lose money, that's the whole business in the end.

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May 22, 2023, 10:47:50 AM
 #69

In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.
All activities of the players should be the responsibility of the players themselves, not the gambling operators, if the casino implements periodic surveys to avoid what you mentioned, players can tell lies in the survey, especially if the survey results cannot be used as evidence when there is an accusation then it's futile, in fact, it will only open opportunities for casinos to lose players because they feel disturbed by the implementation of this survey unless this is an obligation of the gambling license so that all casinos implement it.
Actually, the casino only needs to make clear information on each of their terms and conditions, including the maximum bet that can be made from each deposit that a player makes, or when the KYC adds a column for the player's annual income so that the casino can estimate what the betting limit is appropriate for the player because, of course, it will be different each player. However, the implementation of many rules may be detrimental to the casino because it will lose players who do not like it.

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May 22, 2023, 12:39:15 PM
 #70

It's actually not the fault of the casinos if these people have lost their money for whatever reason they might be coming up with in court. They gambled and lost money, and now they are not ready to accept the consequences of their actions. They wouldn't bother taking in the money in case the outcome was the other way around.

Casinos don't need to do any assessment at all, maybe they should write an extra line in their terms and conditions regarding such situations and in the future, if a person tries to hit them below the belt, they can show the court that it is clearly written in their terms and conditions which must be read by any gambler before engaging.
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May 22, 2023, 01:11:08 PM
 #71

First, the player's responsibility is to read the agreement they accept once they create an account. Many people previously kept depositing without checking if the casino had a different restriction or other requirements for withdrawals and participating in events. If the casino takes a survey, they must ensure that personal data is not part of it, just the answer form and the users' account it is depending if KYC or non-KYC user. We know how important data privacy is, and these surveys can gather data from different people and could use. Once the gambler plays another form of gambling, he's now responsible for this action because they are the ones who play the casino itself and just want to bring the entertainment and earning from these users. If the casino have these seems like giving assessment and telling them how much they earn and lose so they could play more to get those losses and achieve more.

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May 22, 2023, 03:25:02 PM
 #72

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May 23, 2023, 11:45:15 AM
 #73

Receiving user feedback is crucial for all types of websites, including gambling sites, as it provides valuable insights into user experiences.
It also allows website owners to track performance, identify areas of improvement, and enhance the overall user experience.
By actively seeking and implementing customer feedback through surveys, websites can continuously evolve and meet the evolving needs and expectations of their users.
Getting user feedback on the performance of the website and the services is a different thing than doing an assessment if they are responsible gamblers or not since it is not the job of the casino to take care of that. All they can do is give away warnings to players that they should gamble responsibly and if someone doesn't follow that, it's their own decision.

Those who complain that a casino didn't stop them from placing bets are basically out of their minds since it's them who should be careful with their money and only gamble what they can afford to lose, the casino is there to do business.
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May 23, 2023, 12:28:57 PM
 #74

You need to know if most people don't want to read the terms of the services and just jump to create their account, this mean they don't care about the terms. If the casino regularly conducting a survey from time to time, I'm pretty sure the casino would lose a lot users because they feel the casino is annoying. People don't want something complicated, they just want an easy way.

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May 23, 2023, 12:30:52 PM
 #75

In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

Reference :
Stake.com not paying out my money

A Gambling Operator Court Case


 

The survey would help to gather and analyze data. But proper regulation and implementation of the changes what truly matters. Because if it is only done to selected players, then it will not be fair. Rules laid out in casinos should be black and white. One applies to every player.


If a casino allows the use of a VPN for access then it is not a complicated problem because the casino itself allows it and moreover if players spend more money to gamble then here the casino will benefit. I think gambling operators also won't mind this as long as players don't do things that are prohibited.
But there are also some casinos that do prohibit the use of VPNs and to conduct surveys from time to time it seems that it is not necessary because casinos have tools such as bots to detect every action used by users.

But I'm not sure players can find loopholes to recover losses by suing them to court.
I think it is quite important to remember that sometimes casinos do not care, not that it is against the rules or allowed by the rules but they just do not care. I have seen places that ban VPN and yet when you gamble with VPN they just simply do not care about it at all, this has happened not just in a few places, happened in tens of places before so I am not really shocked about it.

I believe that we can't really focus on anything that is personally risky like that, it shouldn't really be worrisome to anyone. I believe asking if something is allowed or not would be better though. However, trying to limit gamblers has always been weird looking to me, casinos SHOULD want gamblers to lose money, that's the whole business in the end.


After all, casinos are still a business. The only thing that they are aiming for is to make you money. If there is one that you find who have rules that is favorable and win win with players, then good for you. Maybe reputable site and casinos are already doing fair treatment with the players because they are already established. Making money for them is easy so they no longer need to hold their players on the neck. There is no unreasonable restrictions. They is no loss of data or money be it VPN or in other means.

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May 23, 2023, 07:20:55 PM
 #76

When user are gambling in any casino or gambling site I know there are terms and conditions while they play over there and could they play and lost then request for a refund knowing too well that whatever they used for gambling when lost is automatically gone than requesting a refund.
I have never heard of seen any casino or gambling sites that returns funds after their players lost in the site.
For those using VPN they should be automatically restricted from gambling maybe it should be included in their ToS so that there will be refunds after several lost.

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stomachgrowls
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May 23, 2023, 07:33:26 PM
 #77

When user are gambling in any casino or gambling site I know there are terms and conditions while they play over there and could they play and lost then request for a refund knowing too well that whatever they used for gambling when lost is automatically gone than requesting a refund.
I have never heard of seen any casino or gambling sites that returns funds after their players lost in the site.
For those using VPN they should be automatically restricted from gambling maybe it should be included in their ToS so that there will be refunds after several lost.
As a player of a gambler then if you dont like to lose money then you shouldnt have gambling at all in the first place.You are really just making yourself look like a fool on which you do really ask out for a refund if ever

you would be losing up money which we know that gambling sites/casinos are really that a business and you arent been forced to play in the first place on which means that once you do play into their site then it is really just that because of your own will and it has nothing to do with them. You arent that been forced nor really go against your decision. Therefore, it would really be just that normal that you would really be having no rights to make some excuses or demands on asking out for a refund basing up on what you had lost. You cant really demand such thing.

As for VPN then if it wasnt allowed then users should really be responsible on knowing that in the first place. If ever a casino is been allowing then they are really getting or locking users funds
then thats sure pretty contradicting their TOS which needs to be clarified on whats the actual reason of such lock up.

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May 23, 2023, 07:35:07 PM
 #78

In my opinion, the casino must return the funds to customers only in cases where the funds were written off by mistake of the casino itself. Breaking the connection during the use of a VPN or without it is a problem of a gambler, so the fault lies with the VPN provider or Internet service provider. The casino has nothing to do with it and I am sure that the casino owner's lawyer can easily prove in court that the reason for the loss of funds does not depend on them.  

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Mahanton
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May 23, 2023, 07:49:33 PM
 #79

In my opinion, the casino must return the funds to customers only in cases where the funds were written off by mistake of the casino itself. Breaking the connection during the use of a VPN or without it is a problem of a gambler, so the fault lies with the VPN provider or Internet service provider. The casino has nothing to do with it and I am sure that the casino owner's lawyer can easily prove in court that the reason for the loss of funds does not depend on them.  
If we do try to read up once again on whats written on OP then it does really shows off that two possible scenarios.

1. One charges the casino just because he/she wasnt been blocked on the time he/she reached out his threshold
2. Asking for refund because they do  allow VPN but still been blocked or restricted those funds or withdrawals.

On situation #1 then as a business then it would be understandable that these casinos wont really be boggling up themselves on stopping someone on playing.
They do exist for catering out service into any gamblers out there and its impossible that they would really be minding someone to stop as they do know that stopping
them would really just lessening out their revenue.  Wink

R


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May 23, 2023, 07:57:50 PM
 #80

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This won't work... it's easy to manipulate with this.

In the end, we create our own destiny. People should be aware of their actions and consequences... when we make a mistake we pay for that, it's life. I don't think that more regulations will bring anything good in the long run, we need to work on education, not regulation. I guess it's easy to punish someone, a lot harder is to educate someone and teach him what is life really about, with all the "vices" around. Smiley

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