Do You Think Casinos Should Do Survey From Time To Time To Assess You.

[SmartGold01]

In my opinion, the casino must return the funds to customers only in cases where the funds were written off by mistake of the casino itself. Breaking the connection during the use of a VPN or without it is a problem of a gambler, so the fault lies with the VPN provider or Internet service provider. The casino has nothing to do with it and I am sure that the casino owner's lawyer can easily prove in court that the reason for the loss of funds does not depend on them.  

Let just tell ourselves the truth over here to me once a fund is being sent out to casino or gambling site it's assumed you being the player have accepted all risk and terms associated with the site whether you gamble or not whatever that happens to the funds your are liable to it and not the casino to held responsible for it.
Let me just use parked car for instance, if a car is being parked at a spot and the car didn't move and you went ahead starting the engine the car keeps steaming ontil you select the gear there's no way the car could move and even if the car moves, you being the driver are liable and responsible for any accident or incident that may occur, and not from the manufacturer. Why because the car was parked and they didn't asked you to move it even if you moved the car you should be responding for any risk associated so it's to gambling to my understanding.

[Slow death]

Reference :
Stake.com not paying out my money

this is yet another case of someone who has no self control in the game and who after losing everything is trying to blame the casino. but we need to understand the following:

when all people create an account in a casino, these people agree with the TOS of the casino, in the TOS of the casino there is a disclaimer of responsibility, so it makes no sense for the casino to keep saying how people should or should not spend their own money, all people who create an account at the casino must be people over 18 years old, and do you know why? the answer is: because everyone over the age of 18 is able to take care of themselves, so why would casinos have to babysit customers? it makes no sense. I believe that everyone here in their countries has alcoholic beverages, these alcoholic beverages are the biggest cause of car accidents that cause many deaths every day

Have governments ever told all alcoholic beverage factories to limit the number of bottles of beverages that each customer should consume per day, month and year? I've never seen that happen, why don't they do that? they don't do that because each person over 18 years old is responsible for himself, what each person needs to do is have good financial management and good self control and not be blaming the casinos for defeats or loss of money. I am shocked by these people who gamble a lot of money, they don't look at gambling as fun, they look at gambling as profitable and in the end they end up addicted to gambling and don't seek treatment, they just feel guilty and remorseful and they start trying to get the money back and they can't

[judeafante]

If you can't assess yourself anymore then the online casino can assess you if you are still in control of your action in gambling or if you have been breaking the casino rules, there's nothing wrong with a survey for assessment, there's nothing wrong on it in fact it can help you help not to lose more money and your account from getting ban it's actually a good idea and casinos should implement this feature, it's good to implement this when the players are in the middle of the session and losing a lot of money.

[darewaller]

Casinos and gambling sites aren't responsible for how we behave, we should be able to stop ourselves from over gambling and doing other things. This should be our responsibility and not putting a business operating for it's profits to tell you how to handle your money.

It won't be a bad idea if the casino decides to implement a survey assessment but we shouldn't be depending on that. Before using any casino or gambling sites, always read their terms and conditions and you won't become a victim for defaulting.

Gamblers usually don't read anything about a casino before they use it, and some only depends on online review which isn't safe since casino can pay for positives reviews and at the end of the day defraud their customers.

What gambling sites believe is they are done with their jobs delivering a fun experience to their customers via their games. What they don't know is that it is still possible for their customers to be addicted in either by playing for fun or by playing in the hopes of earning a lot of money, therefore it would be better if they do something to help combat the issue, just like a typical business like for example in the food industry, owners make sure that they only served quality food so that nothing bad will happen on their customers. Although a gambler can lie in a survey, a casino can still try and implement it since I never saw one who have done this so far.

[shogun47]

With regard to the usage of VPNs, I think every online casino has their respective terms and services which stipulate all the necessary prohibitions. For example, if the terms stipulate that they exclusively prohibit the usage of VPNs, then this should be constructive notice to all players in creating their accounts.

I am not sure but don't almost all online casinos rule out the usage of VPNs in their terms an conditions? I know that most of them don't enforce that rule, or probably they don't do it as long as you don't win big or even better are a losing player. But I think that most of them have it in their T&Cs.

Regarding a survey whether someone is using a VPN or not, I believe they have some good data and insights already into how many of their customers are likely to use VPNs. In terms of limits, they could perhaps force a player to use those limit options where you can define them yourself in order to unlock the casino games. The same way as if you have to type in some personal data or need to log in, your first have to set your limits. But that is also a pseudo action because if a player really wants to gamble away their house and their wife, they will find ways to do that.

[Finestream]

I don't think casinos, especially the big ones need to ask their customers if they are using a VPN, because they usually spot it themselves.
They are always chasing multi-account bonus/promotion abusers and good bettors banned or limited by them, so it's one of the first thing they check IMO.

I guess it’s not their obligation anymore, as gamblers themselves should be responsible about it. And if ask if they are using VPN, I don’t think gamblers will put theirselves into danger so might as well they should be the first one protecting their privacy, the gambling site is only next to them. Though gambling sites have also a little responsibility about it, but mostly it all falls to the gamblers themselves.

[darkangel11]

They could do it and I'd have nothing against if they were to gather information about the habits of their players. Most companies do it to enhance the experience of their clients and it's a good thing, as long as you're not using these surveys to scam them, or something.

In my opinion, the casino must return the funds to customers only in cases where the funds were written off by mistake of the casino itself. Breaking the connection during the use of a VPN or without it is a problem of a gambler, so the fault lies with the VPN provider or Internet service provider. The casino has nothing to do with it and I am sure that the casino owner's lawyer can easily prove in court that the reason for the loss of funds does not depend on them.  

This would be pretty hard to prove. How is the user going to show that the connection was lost due to the VPN provider and not the ISP, or the casino itself? Each party will do what it can to make it look like the other party was at fault there. Also, the connection can be lost due to malware. How is the player going to prove the device he used to access the casino was free of it?

[Yatsan]

It would be a hassle. A player or gambler is the only one responsible for his/her funds rspecially regarding losses. Why? If you keep on losing and still decided to continue playing, that is your initiative whether it is greed or frustration. It is not okay to blame the site or to ask for a refund of your losses 'coz would you be still asking for it if you won? Ofcourse, not. The player was just regretting his/her decision which yield to an unfortunate result.

I don't think casinos, especially the big ones need to ask their customers if they are using a VPN, because they usually spot it themselves.
They are always chasing multi-account bonus/promotion abusers and good bettors banned or limited by them, so it's one of the first thing they check IMO.

I guess it’s not their obligation anymore, as gamblers themselves should be responsible about it. And if ask if they are using VPN, I don’t think gamblers will put theirselves into danger so might as well they should be the first one protecting their privacy, the gambling site is only next to them. Though gambling sites have also a little responsibility about it, but mostly it all falls to the gamblers themselves.

VPN as well has nothing to do with winning or losing. It is just a tool being used by some players to access a particulsr gambling site out of their region or country, and that is as well a player's initiative.

[DoublerHunter]

I don't think casinos, especially the big ones need to ask their customers if they are using a VPN, because they usually spot it themselves.
They are always chasing multi-account bonus/promotion abusers and good bettors banned or limited by them, so it's one of the first thing they check IMO.

I guess it’s not their obligation anymore, as gamblers themselves should be responsible about it. And if ask if they are using VPN, I don’t think gamblers will put theirselves into danger so might as well they should be the first one protecting their privacy, the gambling site is only next to them. Though gambling sites have also a little responsibility about it, but mostly it all falls to the gamblers themselves.

^ I think that is a valuable practice for casinos and I voted yes that seems the majority's choice.
Conducting surveys allows casinos to gather feedback directly from their customers, assess their satisfaction levels, and identify areas for improvement. By understanding the needs and preferences of their clientele, casinos can tailor their services and enhance the overall gambling experience. Because I believed that by actively monitoring and assessing the behavior and preferences of their customers, casinos can better understand their audience, provide a more secure and enjoyable gambling experience, and quickly solve potential issues in the future. This ongoing evaluation and adjustment process can contribute to maintaining a fair and trustworthy gaming environment for all parties involved.

[Hispo]

I have got no issue with any service performing surveys with the purpose of improving the experience, on the other hand, I think that doing surveys on things like VPN usage is a rather controversial topic, keeping in mind how some casinos are not quite favorable on the use of such tools. Specially if an user is trying to avoid region restrictions. It happens with other services, like streaming...

Keeping that aside, if the surveys and the ways to get feedback are not intrusive, I welcome them, in the end, it is for the good of both the company/casino and the user base.

[AmoreJaz]

I have got no issue with any service performing surveys with the purpose of improving the experience, on the other hand, I think that doing surveys on things like VPN usage is a rather controversial topic, keeping in mind how some casinos are not quite favorable on the use of such tools. Specially if an user is trying to avoid region restrictions. It happens with other services, like streaming...

Keeping that aside, if the surveys and the ways to get feedback are not intrusive, I welcome them, in the end, it is for the good of both the company/casino and the user base.

that is true. if the survey is just to improve their services, why not? players want their site where they are comfortable playing with, not a site where they are worried about possibly privacy invasion.
this is also good for the casino as they will know if they are still relevant with the market and know the current requirements of their players.

[alegotardo]

In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

No!

I think casinos should have mechanisms to detect when the user has an above average spending, losses beyond normal or a days of play that is not within their usual pattern.

The simple fact of simply informing the user about these abnormalities and asking him to consent (similar to what we already have for the use of cookies) of the risks he is running by continuing to play would be enough to pass this responsibility on to the user without compromising the free his right to continue playing while protecting the site from possible penalty or legal action in the future.

[Reatim]

In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

Reference :
Stake.com not paying out my money

A Gambling Operator Court Case


 

maybe the best title is not just me or you , but to  assess what is the behavior of gamblers in their site and bring concern to what are the behavior then.
not just bagging money but instead to let them play and enjoy but not to completely lose , yes there is a chance to increase their capital and that is the risk but try to understand that gambling is addicting and making assessment to everyone is a complete help.

I have got no issue with any service performing surveys with the purpose of improving the experience, on the other hand, I think that doing surveys on things like VPN usage is a rather controversial topic, keeping in mind how some casinos are not quite favorable on the use of such tools. Specially if an user is trying to avoid region restrictions. It happens with other services, like streaming...

Keeping that aside, if the surveys and the ways to get feedback are not intrusive, I welcome them, in the end, it is for the good of both the company/casino and the user base.

improving experiences is part of our gambling journey , but the thing about what OP is asking is that assessing each players and that part will be truly helpful aside from wanting our money , better to help also players keep safe in their gambling.

[Pierre 2]

I see those kind of heavy assessments as invasion of privacy honestly. But I think many people are trying to exploit the system through these methods regularly like violating vpn rules, violating limits/thresholds and all other type of exploits. So I think gambling companies have rights to apply certain rules for better gambling environment. They can keep generating profits that way. Also other customers can have better bonuses if ill behaviored people were left behind.

[worle1bm]

The casinos are not any social body setup for your help they are business operators who will earn more if you gamble more so it's your responsibility to keep up your limits without going over budget.They can conduct surveys on how much time you spend, favourite games and other options players would like to see so they can make policies accordingly but not to restrict you from playing.We should be responsible gambler on our part only.

[QueenVera]

I couldn't stop laughing  because at some point I just feel most gamblers don't really know what they want and most times we also look for who to push our blames on making us end up in mess.
I thought gamblers were complaining  of KYC and how most casinos has made this very difficult  and now judging  from the poll, we are now asking the casino to do a frequent check on its players to know when they're spending  more or using VPN  and on the long run, I also think the use of VPN  was prohibited in the use of gambling  from theast time I checked and there is no way a casino  can have a frequent assessment  with having  us do KYC

[Westinhome]

When the privacy is considered the most of the considered on the gambling,many of the kyc compulsory gambling sites will get some backfire.Some of the gamblers prefer the gambling with out kyc.The most important reason is gamblers not like to share their kyc in the casino sites.The gamblers fear to involve because some gambling sites sell their users kyc for the money,when they get into bank credit or bankroll issue.It’s against the ethics and most of the gambling companies will not share this trade of users kyc for their financial problem.

[tusandii]

If a casino allows the use of a VPN for access then it is not a complicated problem because the casino itself allows it and moreover if players spend more money to gamble then here the casino will benefit. I think gambling operators also won't mind this as long as players don't do things that are prohibited.
But there are also some casinos that do prohibit the use of VPNs and to conduct surveys from time to time it seems that it is not necessary because casinos have tools such as bots to detect every action used by users.

But I'm not sure players can find loopholes to recover losses by suing them to court.

I think it is quite important to remember that sometimes casinos do not care, not that it is against the rules or allowed by the rules but they just do not care. I have seen places that ban VPN and yet when you gamble with VPN they just simply do not care about it at all, this has happened not just in a few places, happened in tens of places before so I am not really shocked about it.

I believe that we can't really focus on anything that is personally risky like that, it shouldn't really be worrisome to anyone. I believe asking if something is allowed or not would be better though. However, trying to limit gamblers has always been weird looking to me, casinos SHOULD want gamblers to lose money, that's the whole business in the end.

Some casinos really don't care about using VPNs even though they prohibit it, but there are also those who really penalize customers who use VPNs, especially for casinos that require KYC because when accessing using a VPN the IP address will be different from the identity data that we send via KYC and this is actually what is feared because the casino will definitely suspect customer actions like this.
I believe that casinos will allow the use of VPNs but not for all casinos because the casino policy there is really prioritized by their team.

I myself prefer to ask first before deciding on everything so that there are no problems in the future because I gamble using money and for the long term so prioritizing rules is a must in my opinion.

[danherbias07]

When the privacy is considered the most of the considered on the gambling,many of the kyc compulsory gambling sites will get some backfire.Some of the gamblers prefer the gambling with out kyc.The most important reason is gamblers not like to share their kyc in the casino sites.The gamblers fear to involve because some gambling sites sell their users kyc for the money,when they get into bank credit or bankroll issue.It’s against the ethics and most of the gambling companies will not share this trade of users kyc for their financial problem.

I do believe that is happening, customers' information being sold to the black market because where would we get the scam emails and texts if not?
But what is being discussed is just a mere survey, not a KYC. So even gambling sites that don't require KYC can do these things as long as you are signed up with their platform.
IMO, I am the kind of lazy guy who answers such things even if they are giving out some freebies just to answer the survey. And I know, it ain't just me.
Perhaps, they could also provide an option to skip this kind of survey because not everyone will be willing to answer them if suddenly they are implemented, and become mandatory to have them in each platform. I mean, who likes being assessed about your bad habit and gambling problem? I doubt they will find good answers from their customers.

[avp2306]

In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

Reference :
Stake.com not paying out my money

A Gambling Operator Court Case


 

If the topic is all about VPN maybe there's no need to discuss this matter. Because if there's restriction on a country some countries best to follow it since for sure there is an issue in legal stuffs. Using or allowing to use it might give a problem to the casino so I guess reputable casino will not allow that especially when this could harm on their business in long run. Much better for gamblers who's ok restricted area to find a casino that allows them to play so that they will get not get an issue of account blocking.