Do You Think Casinos Should Do Survey From Time To Time To Assess You.

[Bitinity]

Casinos may do survey from time to time but as a business, the survey will be something like "satisfaction level" of their players related to their services. This kind of survey might be needed to improve their service as they will know what is wanted by players and what is not wanted. However if we are talking about survey to asses players related to money to spend, I dont think casinos need to do it because it is player's responsibility. If it is about VPN, maybe a survey is needed because there are still many issues happened related to the use of VPN.

[len01]

Casinos may do survey from time to time but as a business, the survey will be something like "satisfaction level" of their players related to their services. This kind of survey might be needed to improve their service as they will know what is wanted by players and what is not wanted. However if we are talking about survey to asses players related to money to spend, I dont think casinos need to do it because it is player's responsibility. If it is about VPN, maybe a survey is needed because there are still many issues happened related to the use of VPN.

exactly right. casinos do surveys about gamblers' money that are personal in nature and don't have to be done because it shouldn't be done by anyone because it is the right and responsibility of each customer to spend in any amount, it's up to the customer.
but if a survey is done for the sake of improving casino services that's very good because that's what casinos need to improve services or any features that make customers more loyal.
but until now I don't know which casinos conduct surveys like this.

[lixer]

Casinos may do survey from time to time but as a business, the survey will be something like "satisfaction level" of their players related to their services. This kind of survey might be needed to improve their service as they will know what is wanted by players and what is not wanted. However if we are talking about survey to asses players related to money to spend, I dont think casinos need to do it because it is player's responsibility. If it is about VPN, maybe a survey is needed because there are still many issues happened related to the use of VPN.

That's the point, casinos are businesses and they would probably not care much about how much their gamblers are wagering or losing every day or every week because the more their players wager and lose, the more revenue their platform will make and that is what they strive for, a business will surely look for profits and they wouldn't ask their customers not to spend much money with them.

All a casino can do is give a simple warning to a gambler that how much they've gambled so far and that they should gamble responsibly and that's all, now if a gambler doesn't take that seriously and goes ahead and gambles more, that is their responsibility.

[bittraffic]

Huge part of this community are against KYC but somehow the YES won in this poll. Our desire for adoption really has made our best votes to say Yes for regular surveillance from the casinos. And then theres exchanges who also regularly asked ourmdocuments when they see irregularities to our logins.

One day they'll be asking DNA samples and we will still be complying to them.

[Solosanz]

That's the point, casinos are businesses and they would probably not care much about how much their gamblers are wagering or losing every day or every week because the more their players wager and lose, the more revenue their platform will make and that is what they strive for, a business will surely look for profits and they wouldn't ask their customers not to spend much money with them.

Yeah the casino act like they're care with their gamblers and they don't want them become gambling addicts. But this is just for a requirement for the casino license or other rule, while the casino itself really want to see their gamblers gamble a lot money and lose it.

This might be different if the casino have partnered with a psychiatrist, whenever the gambler has a sign of gambling addict, the casino can ask the gambler to consult with their psychiatrist, so the casino can make money from the gambling loss and consultation.

[tusandii]

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It's true and it's up to the casino whether to do a survey or not because it's just a suggestion so that the casino can find out how far their casino has progressed towards its customers. If the casino can get suggestions from its users to improve service and provide the best, it can get more members to gamble in its place.

We know that many gamblers are trying to get the best casino and only by knowing the response from each gambler can the casino work optimally and improve its services. It can also increase their reputation because they always care about their customers and don't want to disappoint their customers.

Now that's what I think and without the need to prioritize casino surveys it would be better to continue to do better development and updates so they can realize by themselves that more and more gamblers register to play actively there.
Some gamblers don't really care about such surveys because what gamblers prioritize is only being able to play at casinos that are trusted and have a good reputation.
Gamblers' reviews about trusted casinos will always go from one person to another so that if the casino is able to provide the best for gamblers, more gamblers will be interested and become loyal customers.

[noormcs5]

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It's true and it's up to the casino whether to do a survey or not because it's just a suggestion so that the casino can find out how far their casino has progressed towards its customers. If the casino can get suggestions from its users to improve service and provide the best, it can get more members to gamble in its place.

We know that many gamblers are trying to get the best casino and only by knowing the response from each gambler can the casino work optimally and improve its services. It can also increase their reputation because they always care about their customers and don't want to disappoint their customers.

Now that's what I think and without the need to prioritize casino surveys it would be better to continue to do better development and updates so they can realize by themselves that more and more gamblers register to play actively there.
Some gamblers don't really care about such surveys because what gamblers prioritize is only being able to play at casinos that are trusted and have a good reputation.
Gamblers' reviews about trusted casinos will always go from one person to another so that if the casino is able to provide the best for gamblers, more gamblers will be interested and become loyal customers.

Yes, Surveys can be a good way for the casino to judge what their customers are having an opinion about the casino, what things they need to improve and what new things they can bring in the casino to make it more interesting and attractive for the casino. Even in the survey or feedback form, they can ask which type of promotions and bonuses do they prefer and things like that.

If the casino is really keen to make it a gambling heaven for the gamblers, then getting the opinion from the players in important and leverage surveys is the best option.

[slapper]

That's the point, casinos are businesses and they would probably not care much about how much their gamblers are wagering or losing every day or every week because the more their players wager and lose, the more revenue their platform will make and that is what they strive for, a business will surely look for profits and they wouldn't ask their customers not to spend much money with them.

Yeah the casino act like they're care with their gamblers and they don't want them become gambling addicts. But this is just for a requirement for the casino license or other rule, while the casino itself really want to see their gamblers gamble a lot money and lose it.

This might be different if the casino have partnered with a psychiatrist, whenever the gambler has a sign of gambling addict, the casino can ask the gambler to consult with their psychiatrist, so the casino can make money from the gambling loss and consultation.

To the contrary, casinos, like any other business, want to maximise their profits and avoid losing money at any cost. If their gamblers double down, suffer the loss, and then press the rewind button, they will be happy. That old adage about "the house always wins" being literally true is ingrained in the fabric of their scam.

However, teaming up with psychiatrists is a novel idea; nice one, bro. The analogy I'm trying to make is to opening a rehab next to a liquor store. These casinos might take the lead in disseminating information about responsible gambling instead of plotting how to make a quick buck off of people's hardships. Instead of taking advantage of people who have a problem with gambling, perhaps they could donate some of their bounty to support groups working to help those with this disorder.

Overall, it comes down to a customer-centric company model that doesn't prey on people's vulnerabilities. No one wants to contribute to a system that benefits off their own failure, do they?

[blockman]

That's not needed for someone who enjoys gambling with them. I think they'll be able to track how much their players are allocating to them.
It is not a reason for them to check on you from time to time because that's just so annoying and I know that many gamblers wouldn't like it.

If the casino is really keen to make it a gambling heaven for the gamblers, then getting the opinion from the players in important and leverage surveys is the best option.

But not at all times. As said by the OP, it should be like from time to time. I think for just one or two times, they're fine but if you get that a lot of times and every time you gamble, that's too much IMO.

This might be different if the casino have partnered with a psychiatrist, whenever the gambler has a sign of gambling addict, the casino can ask the gambler to consult with their psychiatrist, so the casino can make money from the gambling loss and consultation.

They will have to check everyone from a lot of times and if the casino has a lot of gamblers, it will take them time.

[tusandii]

Now that's what I think and without the need to prioritize casino surveys it would be better to continue to do better development and updates so they can realize by themselves that more and more gamblers register to play actively there.
Some gamblers don't really care about such surveys because what gamblers prioritize is only being able to play at casinos that are trusted and have a good reputation.
Gamblers' reviews about trusted casinos will always go from one person to another so that if the casino is able to provide the best for gamblers, more gamblers will be interested and become loyal customers.

Yes, Surveys can be a good way for the casino to judge what their customers are having an opinion about the casino, what things they need to improve and what new things they can bring in the casino to make it more interesting and attractive for the casino. Even in the survey or feedback form, they can ask which type of promotions and bonuses do they prefer and things like that.

If the casino is really keen to make it a gambling heaven for the gamblers, then getting the opinion from the players in important and leverage surveys is the best option.

True, but casinos don't need to bother doing surveys one by one because they have very many customers, moreover, the team also has other more important jobs that must be prioritized rather than having to do surveys one by one.
If you really want it here, they have representatives who can get information about what gamblers want, like one of the casinos here. I see their representatives are very active, they even always give feedback and always ask what they should do, gamblers will always get satisfaction and comfort. when gambling.

Yes I agree with that but not all casinos want to do it because some still prioritize development to make the casino more worthy than doing surveys.

[Oasisman]

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.
 

Nah, that's not a good idea simply because, first, people who gamble using crypto wants anonymity and doesn't want to get bothered by any of the stuff that the traditional online casino had. Second, it is never the casino's obligation to put a limit on their client's number or amount of betting everyday. Remember, online casinos is a business, limiting your clients betting experience means limiting their daily profit. And third, it will only cause inconvenience on the clients end and find these surveys annoying. I know the feeling of such because I have been using a local custodial wallet who consistently reaching out to us for surveys regarding our transactions. That was completely unnecessary because it was my money after all and it isn't that huge to catch their attention as if I am a suspect of money laundering lol. I can only say, surveys are pretty annoying.

[Pierre 2]

That's not needed for someone who enjoys gambling with them. I think they'll be able to track how much their players are allocating to them.
It is not a reason for them to check on you from time to time because that's just so annoying and I know that many gamblers wouldn't like it.

If the casino is really keen to make it a gambling heaven for the gamblers, then getting the opinion from the players in important and leverage surveys is the best option.

But not at all times. As said by the OP, it should be like from time to time. I think for just one or two times, they're fine but if you get that a lot of times and every time you gamble, that's too much IMO.

This might be different if the casino have partnered with a psychiatrist, whenever the gambler has a sign of gambling addict, the casino can ask the gambler to consult with their psychiatrist, so the casino can make money from the gambling loss and consultation.

They will have to check everyone from a lot of times and if the casino has a lot of gamblers, it will take them time.

I agree with you. Its pretty much time and effort consuming process to keep surveying your customers and trying to detect things through these operations. I think it would vastly increase their costs anyways to work with new developers that will develop and operate such systems. I think business-level default solutions are good enough. I think even open ai may be developed to find out which customers are more addicted and which are not through their gambling history. Free/cheap solutions are okay.

[AicecreaME]

That's not needed for someone who enjoys gambling with them. I think they'll be able to track how much their players are allocating to them.
It is not a reason for them to check on you from time to time because that's just so annoying and I know that many gamblers wouldn't like it.

If the casino is really keen to make it a gambling heaven for the gamblers, then getting the opinion from the players in important and leverage surveys is the best option.

But not at all times. As said by the OP, it should be like from time to time. I think for just one or two times, they're fine but if you get that a lot of times and every time you gamble, that's too much IMO.

This might be different if the casino have partnered with a psychiatrist, whenever the gambler has a sign of gambling addict, the casino can ask the gambler to consult with their psychiatrist, so the casino can make money from the gambling loss and consultation.

They will have to check everyone from a lot of times and if the casino has a lot of gamblers, it will take them time.

I agree with you. Its pretty much time and effort consuming process to keep surveying your customers and trying to detect things through these operations. I think it would vastly increase their costs anyways to work with new developers that will develop and operate such systems. I think business-level default solutions are good enough. I think even open ai may be developed to find out which customers are more addicted and which are not through their gambling history. Free/cheap solutions are okay.

This makes sense.

If ever the casino website will conduct survey from time to time, they have to make the questions updated. This will require more effort on their end to come up with survey questionnaire each time to assess the players instead of just monitoring the metrics of the player's activity for the whole week or month. It will be much easier if the casino will just use a machine learning that will automatically show the activity reports of each player such as how many times did they log in, the amount of time spent in the website, the amount they have bet, and the frequency of their deposits. This way, there will be clearer data and there will be no lies to be told.

But for me, it's also good to have a survey for feedbacks and suggestion once in a while to know whether the demands are being met and if the casino is still giving the best quality of service they could offer.

[Alisha-k]

In light of two cases about casinos being charged for not stopping one player from playing past his betting threshold and from one demanding one casino to return his losses because of VPN issues.

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.

Reference :
Stake.com not paying out my money

A Gambling Operator Court Case


 

it's necessary, casinos should watch out for their gamblers especially the ones coming in as new, this guy's need all the support the can get, from time to time, casino's should check up and as well try to get reviews from gamblers.

This would help both parties work better.

[Doan9269]

Casinos may do survey from time to time but as a business, the survey will be something like "satisfaction level" of their players related to their services. This kind of survey might be needed to improve their service as they will know what is wanted by players and what is not wanted. However if we are talking about survey to asses players related to money to spend, I dont think casinos need to do it because it is player's responsibility. If it is about VPN, maybe a survey is needed because there are still many issues happened related to the use of VPN.

Do you even think that people have that time to waste on going through their whole process in survey, the only captivation that may draw the interest of gamblers to enroll on this is if there's a attached bonus given on every completed stage of surveys made, bit if nothing aside giving them reward they may not give it a positive take in going through the whole process and the funny part of it all is that it will now be a continuous one from time to time.

[blockman]

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I agree with you. Its pretty much time and effort consuming process to keep surveying your customers and trying to detect things through these operations. I think it would vastly increase their costs anyways to work with new developers that will develop and operate such systems. I think business-level default solutions are good enough.

It's up to them if they'll do that with their cost or with their existing devs but for most users, this is gonna take a lot of time and that's real. Nobody wants to get checked or get these surveys a lot of times, as in said from time to time.

I think even open ai may be developed to find out which customers are more addicted and which are not through their gambling history. Free/cheap solutions are okay.

Depends on the data that they'll integrated using AI but are they willing to spend such money just for this feature if they've got a self exclusion feature already?

[wxa7115]

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.
 

Nah, that's not a good idea simply because, first, people who gamble using crypto wants anonymity and doesn't want to get bothered by any of the stuff that the traditional online casino had. Second, it is never the casino's obligation to put a limit on their client's number or amount of betting everyday. Remember, online casinos is a business, limiting your clients betting experience means limiting their daily profit. And third, it will only cause inconvenience on the clients end and find these surveys annoying. I know the feeling of such because I have been using a local custodial wallet who consistently reaching out to us for surveys regarding our transactions. That was completely unnecessary because it was my money after all and it isn't that huge to catch their attention as if I am a suspect of money laundering lol. I can only say, surveys are pretty annoying.

I agree, one of the main attractions of this market is that you are supposed to be your own bank and you do not need to have someone else checking or questioning on your every movement.

Now I am aware there are people out there which are not ready for this level of freedom, however those people should either leave this market or adapt to it, instead of trying to change the ideology behind this market just to accommodate them.

[maydna]

Do you think casinos should implement a survey assessment from time to time to assess gamblers if they are comfortable spending more and if they are using VPN all the time even if they allow the use of VPN.

This is for the casinos to avoid issues in the future when players look for loopholes to regain their losses by charging them in court.
 

Nah, that's not a good idea simply because, first, people who gamble using crypto wants anonymity and doesn't want to get bothered by any of the stuff that the traditional online casino had. Second, it is never the casino's obligation to put a limit on their client's number or amount of betting everyday. Remember, online casinos is a business, limiting your clients betting experience means limiting their daily profit. And third, it will only cause inconvenience on the clients end and find these surveys annoying. I know the feeling of such because I have been using a local custodial wallet who consistently reaching out to us for surveys regarding our transactions. That was completely unnecessary because it was my money after all and it isn't that huge to catch their attention as if I am a suspect of money laundering lol. I can only say, surveys are pretty annoying.

I agree, one of the main attractions of this market is that you are supposed to be your own bank and you do not need to have someone else checking or questioning on your every movement.

Now I am aware there are people out there which are not ready for this level of freedom, however those people should either leave this market or adapt to it, instead of trying to change the ideology behind this market just to accommodate them.

But at least if the casino conducts a survey, they can find out the responses of the members, whether they are satisfied playing at the casino or if there is still something that needs to be improved. The casino can give it in this forum if the casino has the ANN thread so we can provide input for what the casino still needs to improve. With surveys conducted on this forum, at least we can still hide our identities just to take part in the survey. If the survey goes well, the casino will get lots of suggestions from its members. But if the casino is from out there, I don't know whether surveying its members is good or bad.

[letteredhub]

I don't think thats the duty of the gambling operators. All that to be done is provide users with the proper support when there happens some issue. Maybe the gambling platform can give a notification on how much they had wagered and what is their stats in terms of profit and loss. Maybe this can help them understand and limit their spending or go further.

Correct me if am wrong. No gambling casino physical or online would want to stop a gambler from  continuously wagering in as much as he's losing it no matter what cause your loss is their gain as that's what they stand for. It's left for you the gambler to be concerned about your stats to know if you're losing beyond normal compared to your wins, and then know when where to apply brakes.

[NeilLostBitCoin]

Casinos may do survey from time to time but as a business, the survey will be something like "satisfaction level" of their players related to their services. This kind of survey might be needed to improve their service as they will know what is wanted by players and what is not wanted. However if we are talking about survey to asses players related to money to spend, I dont think casinos need to do it because it is player's responsibility. If it is about VPN, maybe a survey is needed because there are still many issues happened related to the use of VPN.

Do you even think that people have that time to waste on going through their whole process in survey, the only captivation that may draw the interest of gamblers to enroll on this is if there's a attached bonus given on every completed stage of surveys made, bit if nothing aside giving them reward they may not give it a positive take in going through the whole process and the funny part of it all is that it will now be a continuous one from time to time.

Yeah, honestly I don't like survey it is kinda boring to me and waste of time for me that's why I think this kind of thing doesn't suit me. Even VPN, i think there's a lot of reason that's why they don't allow VPN, it will not only beneficial to the gamblers but also to some hackers and other intruders because they can bypass the system of a casino by doing that.