coinzino.io scam

[tirualuan]

after signing i have deposited money to coinzino.io to play the first few times i withdraw is ok but after the 3rd time i have deposited and played after winning i withdraw then they closed the account and sent an email saying suspect me of violation waiting for them to investigate. after 5 days I still have not received a response from the email, then I texted the support chat on the homepage, they said I was in violation and the account was closed and can't be reopened, I asked what violation I did and asked by proof they don't answer maybe they want to take away more than 3000$ in my account

https://uphinh.vn/images/2023/05/30/175f4ba770368a07adec43df0daa1bbb.png
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https://uphinh.vn/images/2023/05/30/c7a66b6af4f7e4a778fe3e2742a7cea3.png

[Poker Player]

I'm going to quote so people will be able to see the images in the thread.

A priori, I cannot give an opinion with certainty, since we have seen in this section many complaints of fraud that later turns out to be proven to the contrary: it was actually the player who somehow cheated or broke the T&C, which is what they accuse you

In any case, I don't know if this is normal casino practice in these cases, but when you are accused of something they need to clearly explain what you are accused of so that you can defend yourself, and not say that you have broken the T&C without specify and without giving you an opportunity to defend yourself.

[tirualuan]

I'm going to quote so people will be able to see the images in the thread.

https://uphinh.vn/images/2023/05/30/175f4ba770368a07adec43df0daa1bbb.png
https://uphinh.vn/images/2023/05/30/5746146b684cbe4a69ab66e1281a2f15.png
https://uphinh.vn/images/2023/05/30/a1cde5647b548047f9cfc59d3cfecd30.png
https://uphinh.vn/images/2023/05/30/febde1ca406f329a7c6583b10163c8c0.png
https://uphinh.vn/images/2023/05/30/f84343036f82b0040d2ee2dbccbe9cda.png
https://uphinh.vn/images/2023/05/30/30278557e2041dcbc0c6637345b73537.png
https://uphinh.vn/images/2023/05/30/72afafd41248612c8d6a4f3720a75064.png
https://uphinh.vn/images/2023/05/30/c7a66b6af4f7e4a778fe3e2742a7cea3.png

A priori, I cannot give an opinion with certainty, since we have seen in this section many complaints of fraud that later turns out to be proven to the contrary: it was actually the player who somehow cheated or broke the T&C, which is what they accuse you

In any case, I don't know if this is normal casino practice in these cases, but when you are accused of something they need to clearly explain what you are accused of so that you can defend yourself, and not say that you have broken the T&C without specify and without giving you an opportunity to defend yourself.

I'm sure I didn't violate anything but they said I did and they didn't give any proof they just said suspicious and locked my account to get my money

[leduythanh96]

it seems coinzino.io is not clear in this case if they say the player is in violation please give specific evidence not to take the player money unreasonably and i think the player should be refunded

[noorman0]

it seems coinzino.io is not clear in this case if they say the player is in violation please give specific evidence not to take the player money unreasonably and i think the player should be refunded

It's common practice for casinos to deal with the issue of freezing players' funds, I don't think they should be secretive into detailing when it's a common weakness in all casinos like IP usage.
By the way, this is the representative coinzino thread in this forum. I don't know if they will be back or not anytime soon, at least the OP asked support or just directed them to this thread via PM.

[Eureka_07]

<snip>

OP,  are you sure that you have not violated their terms? You have not abused their TOS just like what they are telling you?

In any case that you had a violation, I believe that @Coinzino Casino specified which terms have been violated (not necessary to publicly disclose it, but between the 2 parties, it'll be sufficient). On the other hand, if you are not guilty, I hope that you can get back the funds stolen from you.

If I am asked for my opinion regarding these issues of accusing and banning players for breaking the terms of service, it'll be best to provide evidence that the user really did what they accuse him of.

[JeromeTash]

OP,  are you sure that you have not violated their terms? You have not abused their TOS just like what they are telling you?

There is no way we can know if OP violated the terms if the casino customer support itself can't even mention the kind of terms that were breached. I find this a very stupid excuse from the casino's side.

What is so hard with showing the player what he violated. I don't know about other members, but I am going to red trust them until they provide a clear answer.

[PX-Z]

A generic reply and reasons of a casino whenever they want to restrict an account having a huge balance, and saying they didn't take their users money, the h*ll is that.
I didn't mean that OP is sure didn't do against their terms, but they should at least tell what the h*ll is the reason behind especially when there is a huge balance on the account.

[tirualuan]

A generic reply and reasons of a casino whenever they want to restrict an account having a huge balance, and saying they didn't take their users money, the h*ll is that.
I didn't mean that OP is sure didn't do against their terms, but they should at least tell what the h*ll is the reason behind especially when there is a huge balance on the account.

no proof no explanation they said suspicious and locked my account and took my money

[John Abraham]

A priori, I cannot give an opinion with certainty, since we have seen in this section many complaints of fraud that later turns out to be proven to the contrary: it was the player who somehow cheated or broke the T&C, which is what they accuse you

In any case, I don't know if this is normal casino practice in these cases, but when you are accused of something they need to clearly explain what you are accused of so that you can defend yourself, and not say that you have broken the T&C without specify and without allowing you to defend yourself.

Let's say the player is guilty here. But, Casinos are supposed to answer them and refer to the T&C they broke. The Live support is for what? If they answer like they do not have further information, where is the player supposed to contact? I saw some casinos refer them to fraud team email and they take ages to reply. Isn't it better to practice that their support team will contact the fraud team and answer the player? The support has direct contact with the team while a player doesn't have any contact with anyone except for the live support.

I don't remember if have seen this casino before. I don't know why people choose unnamed casinos. Maybe because they want to take some advantage of those casinos? I don't know. If their casino team is here (I am not sure if I have seen them around), they should explain to the player why they blocked the player and what T&C they broke.

Edit: Just saw they are here in the forum. I suggest OP update your post with more detailed information. Follow the scam report format and invite their forum representative to this thread.

[Avirunes]

No matter what T&C's a player has broke, a casino can't confiscate the whole deposit amount. In this case, they have confiscated the balance giving out the reason that the player has broke the T&C and then also fails to address the reason properly. This is not how a genuine casino should operate. I can understand them confiscating the profit over the balance because a player broke the T&C but ripping off the deposit of the customers in the name of "breaking T&C" is just straightforward scam.

I would like to ask OP to follow the proper format of reporting scam and include the deposit TXID's as well.

[holydarkness]

As there's no other means of contact to inform the representative of the platform about the current situation other than email, as per the information from their live support, I've made a temp-email and send them info about this. Let's wait and see if they'll come back online and address this issue.

[Coinzino Casino]

Hi,

This player's withdrawal has been paid in full.

The player's account has been closed and they have been issued a response regarding the reasons for this.

We cannot post any further details regarding this case in a public forum.

[Agbe]

Hi,

This player's withdrawal has been paid in full.

The player's account has been closed and they have been issued a response regarding the reasons for this.

We cannot post any further details regarding this case in a public forum.

First of all we thank you that you are here to respond to the Op but  To clear yourselves, you need to provide some evidence of the fund paid to the player's account because this is an accusation and such accusation goes with reputation of the company. So do everything to retain your reputation here. Though from the images uploaded by the Op which rebroadcast by PP is not really clear because of the repeated image. So the forum might need your part of the issue between you and the player.

[Mr.suevie]

Hi,

This player's withdrawal has been paid in full.

The player's account has been closed and they have been issued a response regarding the reasons for this.

We cannot post any further details regarding this case in a public forum.

well if you say so then you will need to provide some evidence because their is an heavy accusation on your casino already so clearify the issue with a proof of payment will go a long way and with the looks of things it seems you have already been tag negatively which is not good if you ever want to promote your business here in the forum.

[holydarkness]

First of all, Coinzino Casino, I appreciate your prompt action by returning to this forum to clarify the issue. Risking to sound repetitive, I am agree with two posts above me and asking if you can provide us with a tx id or at the very least, a screenshot of the proof of successful payment. OP, we can work this part from your side too. Can you clarify that you've receive what's stated by the representative?

Second, agreeing with Agbe, can you please at the very least inform us what clause has the OP breached? I think informing us the point of the ToS being breached wont compromise your security and fraud detection algorithm.

[Bounty Inspectors]

after signing i have deposited money to coinzino.io to play the first few times i withdraw is ok but after the 3rd time i have deposited and played after winning i withdraw then they closed the account and sent an email saying suspect me of violation waiting for them to investigate. after 5 days I still have not received a response from the email, then I texted the support chat on the homepage, they said I was in violation and the account was closed and can't be reopened, I asked what violation I did and asked by proof they don't answer maybe they want to take away more than 3000$ in my account

Few months ago I was created account on this platform. There had many kinds of issue.but I was withdrawal my funds. This is a Casino gambling site. I permanently Delete my account information. I advise you don't deposit your funds any kinds of casino site . Now try to contact them.

[Slow death]

Hi,

This player's withdrawal has been paid in full.

The player's account has been closed and they have been issued a response regarding the reasons for this.

We cannot post any further details regarding this case in a public forum.

Is it a big problem for you to show a photo of OP's account and also show evidence that OP was paid in full and that when you closed his account there was no money in OP's account? even if you were the busiest guy in the world (which I highly doubt you are) it wouldn't waste your time if you took a few minutes to post this evidence, now if you say you can't post it because it has to do with your casino security then We have to ask you how does someone's account balance photo affect your casino security? How does withdrawal ID affect your casino security? it just doesn't make a lot of sense

if you don't care about a customer then you don't care about any customers, so i suggest OP create a flag against you and i will support the flag and recommend all people not to use your casino because it has shady behavior like a certain famous casino scam on this forum, I hope you recant and review your behavior and post proof of the accusations you made against OP, if you don't show proof your casino will get a bad reputation and lose customers and I don't see that being something good for your casino

after signing i have deposited money to coinzino.io to play the first few times i withdraw is ok but after the 3rd time i have deposited and played after winning i withdraw then they closed the account and sent an email saying suspect me of violation waiting for them to investigate. after 5 days I still have not received a response from the email, then I texted the support chat on the homepage, they said I was in violation and the account was closed and can't be reopened, I asked what violation I did and asked by proof they don't answer maybe they want to take away more than 3000$ in my account

Few months ago I was created account on this platform. There had many kinds of issue.but I was withdrawal my funds. This is a Casino gambling site. I permanently Delete my account information. I advise you don't deposit your funds any kinds of casino site . Now try to contact them.

after this scam accusation I hope that no one else uses this casino, I do not like to create an account in new casinos because of these types of behaviors, the truth is that many new casinos do not have many customers when a customer appears who makes a deposit more than 1000$ is already targeted by the casino, the casino holds that person's money and they use things like TOS so they don't look like they are scammers, I've seen many of these scams on this forum

[JeromeTash]

We cannot post any further details regarding this case in a public forum.

Can you at least try to be transparent enough?

Maybe show us proof that the payment was made?

It is also important you point out the reason OP's account was blocked. Which terms exactly he breached. I don't think it's complex. The very reason this is being discussed right now in the public forum is because you refused to grant OP the right to know why his account was blocked. You could have easily avoided such an escalation.

[tirualuan]

First of all I would like to thank everyone in this forum. I confirm that coinzino paid my amount, maybe they saw my post they just started processing