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You both are too kind to me, I'm here just to help solve problems.
Although fortunately everything is resolved for the better a casino that delays in payments is not trustworthy, from conversations to me the operator seemed an AI
Nope. I haven't heard of this platform before this, but from what my chat with their help desk, I am quite certain they're not an AI. Their response looked human to me, and I don't think an AI possesses an ability to know which email was mine and to forward that specific email to their management-slash-human for further follow up.
First of all I would like to thank everyone in this forum. I confirm that coinzino paid my amount, maybe they saw my post they just started processing
OP, as you've received your full amount and --based on their representative's statement-- they've also explained to you personally about the reason behind your issue, and since you both are satisfied with the resolution made, I think it'll be best to lock this thread and mark it as solved. The button to lock the thread is at the bottom left of the page, the "option" to mark the case as solved is through editing your first post and add the word solved or its synonym to the title.
