Impossible KYC Requirements - Stake.com - Withholding $6000 USD

[Coin_trader]

Actually I didn't think that your problem would be this complicated but are there any triggers that are more pressing to have to send level 3 KYC like you said using a VPN?
And I also want to ask if you are originally from Thailand because looking at your post history, you are not from Thailand.

Probably using VPN. One of my friends has the same problem as you (OP), but with a different gambling site (https://www.pnxbet.io/). He is from the Philippines but is currently traveling abroad, such as Singapore which is not allowed on PNXBet. They asked for the same thing which Stake asked you, which is the KYC requirements in order to be able to withdraw funds from the site. It's difficult, but it is the only way to withdraw the funds. (That might be in TOS of Stake that we didn't read).

And after providing the KYC requirement by my friend, they immediately sent the funds to my friend.

Just give the Stake what they want and Stake give what you want.

This true. OP probably making this hard because of his situation but a normal user will definitely don’t have problem completing those documents since we have bills regularly if we really live on that specified address.

To be honest, His case is really frustrating since Stake keeps requiring him a higher of level KYC after he finish the current level which is unusual for a normal casino player to experience. Most of the time, Casino will only require this kind of harsh requirements if they find OP is doing some shady stuff. Worst part on this case is Stake still freeze his account after finishing all the KYC verification since they already have the decision on OP case before he finish the KYC.

@OP will you care to post what’s the reason behind this KYC instead of posting a one-sided narration about Stake strict requirements? What is the reason for all this mess?

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[Doan9269]

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OP i will not be saying this because am a user of stake or because am one of their participants, but if you can take a look closely to the conditions attached, you will discover that they have provided you with two alternative options to use in other to evade this experience for them to be able to process your transaction, anwer either of the two questions asked through the chat response appearing on your dashboard or complete the registration requirements for KYC, this is very simple to achieve if you can give the required information and then they take it up to do your own request and get it approved.

[AHOYBRAUSE]

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OP i will not be saying this because am a user of stake or because am one of their participants, but if you can take a look closely to the conditions attached, you will discover that they have provided you with two alternative options to use in other to evade this experience for them to be able to process your transaction, anwer either of the two questions asked through the chat response appearing on your dashboard or complete the registration requirements for KYC, this is very simple to achieve if you can give the required information and then they take it up to do your own request and get it approved.

What are you even talking about man? 2 questions? What does that even mean?

OP provided PLENTY of documents (according to him) and they still require the next one, and the next one, and the next one.
Obviously you didn't even read what OP wrote. He sent the required information several times and they always came up with something new.

You stake campaign members really are all the same, many replies without anything to say. Looking at your post history I can see you do that a lot. Well, it's all about the campaign money I guess. 

[BitcoinPanther]

Actually I didn't think that your problem would be this complicated but are there any triggers that are more pressing to have to send level 3 KYC like you said using a VPN?
And I also want to ask if you are originally from Thailand because looking at your post history, you are not from Thailand.

Probably using VPN. One of my friends has the same problem as you (OP), but with a different gambling site (https://www.pnxbet.io/). He is from the Philippines but is currently traveling abroad, such as Singapore which is not allowed on PNXBet. They asked for the same thing which Stake asked you, which is the KYC requirements in order to be able to withdraw funds from the site. It's difficult, but it is the only way to withdraw the funds. (That might be in TOS of Stake that we didn't read).

And after providing the KYC requirement by my friend, they immediately sent the funds to my friend.

Just give the Stake what they want and Stake give what you want.

@OP is already lvl 2 verified and @OP already gave them the documents they need but stake don't accept them because they are written in Thai, probably they don't understand and can't verify the validity of the document.  @OP even send the digital version (in English probably) but they also don't accept them.  It looks like, with the condition given to @OP, the fund in his account is good as lost.

[Alphie12]

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OP i will not be saying this because am a user of stake or because am one of their participants, but if you can take a look closely to the conditions attached, you will discover that they have provided you with two alternative options to use in other to evade this experience for them to be able to process your transaction, anwer either of the two questions asked through the chat response appearing on your dashboard or complete the registration requirements for KYC, this is very simple to achieve if you can give the required information and then they take it up to do your own request and get it approved.

What are you even talking about man? 2 questions? What does that even mean?

OP provided PLENTY of documents (according to him) and they still require the next one, and the next one, and the next one.
Obviously you didn't even read what OP wrote. He sent the required information several times and they always came up with something new.

You stake campaign members really are all the same, many replies without anything to say. Looking at your post history I can see you do that a lot. Well, it's all about the campaign money I guess. 

That happens alot. The protectors do come to their defense without even knowing anything about the case. Stake is normally a fair book but there have been a few cases that have been questionable and this one is wrong.

Hello,

I have been holding off on posting this as it's likely, if there were a chance I would get paid. It's not happening after i go public but after 3+ months of jumping through never-ending KYC hoops its obvious to me that Stake.com have decided not to pay me under the guise of KYC and i want to warn people out there that if you play there, even if you are verfied to keep your balance low. Limit your exposure. Or just play somewhere else.

I am a Thai national currently travelling abroad on a working holiday which i assume is what initially triggered the Level 3 / 4 kyc request.
Thats ok, the account is legit, made in thailand. Thailand is my primary residence and i still reside at the premesis that is on my drivers license. All good right? I will just provide them with the information.

I was already level 1/2 verified but they asked for and i sent them.

Drivers License Back and front
Me holding drivers license
Passport back and front
Me holding passport.

Now the fun begins. Level 3 verification.

I send in
Me - official thai housing document. Stamped by thai government. Showing i live at this address. not approved.
Stake - They ask for a bill.
Me - Send in Gas bill
Stake - ask for a bill and proof of payment
Me - Send in Gas bill and bank statement showing the transfer
Stake - Ask for a bill less than a month old
Me - I wait a month for a new bill to come in and send this along with another bank statement showing payment.
Stake - Not accepted. Ask again for a bill less than a month old
Me - Starting to get worried.... Go back and forth many times with chat. They cant (or wont) tell me whats wrong
Me - Send in a different bill. physical electricity bill and physical proof of payment (this is written in thai)
Stake - Not accepted. They dont tell me why but i assume its because its in thai.
Me - I transfer my electricity account to an online account so i can give them new bills and payments in english
Me - Send in a new digital bill and digital proof of payment in english ( It even has a QR code on it )
Stake -

Now they are asking for THREE months of phsycial bills and physical payment receipts, not digital, Signitures? ( signitures on what and from who??? ) and also stamp Stamp from who ?

My problem is, in 2023 who gets physical proof of payment? But luckily in thailand, i can get phsyical receipts if i change my online account back to physical. I could collate the physical bills and receipts over the next three months however my bills and receipts will be in thai, the electricity company will not give you a phsycial receipt or bill in english and stake wont accept thai. Ive offered to pay for translation. Not accepted. I offered to meet someone in a thailand office and they said this. Which is ironic.



During all this they have also reset my level 2 verification and asked for a photo of my holding papers four seperate times. Which i have also supplied every time and i am now level 2 verified again.

I have never withdrawn from my account, I was not bonus whoring and i was not hitting bad lines.

Am i being unreasonable here? To be clear, they will not let me withdraw my money out. Maybe i deserve to lose 6k USD on a legitimate account because i vpned while working overseas? Can someone with a clearer head here suggest what my next steps should be.

I cant imagine how level 4 proof of payment is going to go when i show them wages from overseas ( which i sent back to thailand every week ) Which i can show proof for as well.

I have pm'd stunna a couple of weeks ago and to be fair, i see he hasnt logged into the board since i pm'd him. Maybe he can help and if he does, I will be equally embarrassed and grateful.

Frat Version :- Stake.com is withholding 6000 USD from me. Hiding behind impossible KYC requirements for internationals.

This is awful. Next they'll want you to draw blood. People have to stop protecting the large books by saying that wouldn't cheat someone for $6,000. If you aren't paid it's thievery.

[FatFork]

OP i will not be saying this because am a user of stake or because am one of their participants, but if you can take a look closely to the conditions attached, you will discover that they have provided you with two alternative options to use in other to evade this experience for them to be able to process your transaction, anwer either of the two questions asked through the chat response appearing on your dashboard or complete the registration requirements for KYC, this is very simple to achieve if you can give the required information and then they take it up to do your own request and get it approved.

Just a quick question, did you even bother reading what the OP wrote? Seriously, how can you say that it's "very easy to achieve" when you clearly have no idea what he's talking about? And what two questions are you even talking about?

Don't get me wrong, I'm not saying the OP is right or wrong in this particular case. We don't have all the information, and it would be best to hear both sides of the story, including the casino's perspective. But what really ticks me off is your lazy and generic response, as if you didn't even bother to read what the OP provided to Stake for his KYC verification. Show some damn consideration, will you? Don't just spew out useless posts to meet some weekly quota.

[Merit.s]

This is very annoying that stake of all casino has withheld for funds all in the name of KYC. I don't expect this from them because the are bigger than 6kusd. You have shown proof of all documents required from you and why are they coming up with physical electricity bills. The passport that you presented to the is enough to verification why are they making you to pass all these stress in vain. I hope it is not what I think,ask them the reason why they are putting you through all these KYC stress just for you to have access to your own funds that you deposited on your own.

[Wiwo]

With the information you supplied it's enough to get your KYC verification done on stake, what I think maybe the problem is in the format you are uploading your documents and I recommend you to read through the article prescribed by the support response and follow every format steps outline there.

I am sure with the right application and procedure the documents at your disposal should get your account verified,  stake used to have the most friendly KYC process and users can withdraw multiple times and amounts without being asked to verify their accounts.

[Johnyz]

This is very annoying that stake of all casino has withheld for funds all in the name of KYC. I don't expect this from them because the are bigger than 6kusd. You have shown proof of all documents required from you and why are they coming up with physical electricity bills. The passport that you presented to the is enough to verification why are they making you to pass all these stress in vain. I hope it is not what I think,ask them the reason why they are putting you through all these KYC stress just for you to have access to your own funds that you deposited on your own.

KYC requirement can be stressful like this, I'm wondering if the Stake support knows how you easily pay your bills online which does not need any signature or stamp at all. How can you do that three months back. The support should ask for alternative documents instead of forcing the player to provide such impossible requirements. Though this is not that big money but I think Stake make a suspicion about the OP's account, there should be other way to prove the source of money.

[goaldigger]

I don’t know if this is the standard but something is wrong with that support handler, I mean why do you need to ask for a physical proof of payment if the user paid their bills online? And this is too much for the KYC requirements after OP follow their instructions, its like a never ending requirements. Hope the Stake team can have a solution on this one, i know they can ask for the documents but make it realistic.

[Ulven]

We all know those horror stories about crypto casinos going back and forth and finding ridiculous excuses to block withdrawals and accounts.
Unfortunately this is the ugly side of the gambling industry and we the players have to find a way around.
Leaving big amounts of crypto in a gambling account is a big mistake, if you ask me.
My question is how the hell did you accumulate 6000 USD in your account? Was it via one big win, or you just kept wining multiple times without withdrawing? I'm pretty sure that Stake wouldn't create any problems with a 60USD withdrawal. Why didn't you withdraw your winnings at smaller amounts instead of accumulating a big amount in your account?

You're right that there have been instances where some crypto casinos have engaged in unfair practices, including blocking withdrawals and accounts. It's essential for players to exercise caution and take necessary precautions when engaging in online gambling.
I believe that casinos like Stake should be able to resolve such issues quickly without going back and forth with excuses. In order to maintain their reputation, honestly, a sum of six thousand dollars is not a significant amount, and it should be within the casino's ability to resolve the problem promptly.

[o48o]

Doesn't look good, to be honest! The driver's license and passport should be more than enough. In majority of the countries, a passport is considered the highest level of verification because it usually requires police verification before you can become eligible to get a passport.
-cut-

Sure but for example in our country we don't have our address in any ID, and if OP didn't have an address in ID, they need to confirm it, especially if OP has used VPN, placing OP to other country. I am not sure what's going on here but bouncing back and forth in a bill loop sounds odd to say the least, but at least OP isn't getting blocked and he/she wants to solve the issue politely. So i hope OP gets his/her issue solved. Maybe there is just some human error and this need to be solved by the right admin.

[Cantsay]

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OP i will not be saying this because am a user of stake or because am one of their participants, but if you can take a look closely to the conditions attached, you will discover that they have provided you with two alternative options to use in other to evade this experience for them to be able to process your transaction, anwer either of the two questions asked through the chat response appearing on your dashboard or complete the registration requirements for KYC, this is very simple to achieve if you can give the required information and then they take it up to do your own request and get it approved.

It is the same thing as saying give a blind man a stick and let him insert it into a hole, If indeed you took your time to read through the Op's post you'll see that stake is just pulling his legs to see if he would give up on the money because I don't see why they would keep asking him to bring more document and when he finally got it right they changed the requirement from one month to three months that ridiculous.

I haven't played on stake for a long time and the only thing I can see here that would have complicated his issue was the fact that he used a VPN but yet after submitting his entire document they should have unblocked his account.
I have gone through the entire thread to see if any of stakes representative has replied here to address the issue but it seems like none has gotten here yet, let's just wait and see the excuses that they will present as to why his account verification has not been accepted.

[goldkingcoiner]

Perhaps there is a good reason behind the extremely thorough KYC? What if OP had his identity stolen and it was used to take out loans or something and now his ID document is red flagged?

I do not think that Stake would care to smear their own reputation over a measly 6k usd when they make that much every minute. So lets not turn this into a witch hunt and wait for a response. It is a very large, and well known casino website. I doubt they are trying to scam you. If they are being extra careful with your verification then I can only assume that they have a very good reason to do so.

Is there perhaps something that OP has left out of the story, I wonder? Perhaps something he missed or forgot?

[qwertyup23]

Based on the story in my observation, they are not doing well to accommodate you in passing your kyc to them. The only passport and Driver's license that you have when you sent the photo are very valid compared to the bills that you submitted to them.
That's a bit annoying and worrying if there is a large balance on their casino platform. It seems like they didn't want to allow money to be withdrawn from their platform. But when you make a deposit, it's okay with them. I have a feeling that what I see is not good.

Man, the KYC documents that Stake had been asking is far more stringent that those of the KYC documents which my local exchange asked for me. These are just ridiculous- good thing there is a representative of stake here in this forum that may help you with your case.

Regarding the extra documents that are being asked, I find it very intrusive to ask for such magnitude of evidence. The fact that you also complied with all the requests that they asked speaks on how you are compliant with all the requests. This should imply that you are indeed a legitimate customer of their services.

Again, this is not looking good for a reputable casino to somehow create an endless loop and cycle for requesting such documents. I would definitely exercise all the means of help, including messaging all the representatives in this forum to look on your case.

[Alphie12]

Stake is looking for a way not to pay and they know they can do it since people keep saying that Stake isn't going to steal for $6,000. Many are still backing Stake despite all the evidence.

[Becassine]

What a nightmare! I didn't even know you needed all this stuff for an online casino. To combat money laundering, I suppose? How much is the minimum? If you bet 10 and win 1000, do you still have to make a kyc?

[Nrcewker]

I see you have posted in the stake thread here https://bitcointalk.org/index.php?topic=2072589.0. I think that will be the right place to draw more attention to the challenges that you have narrated here. I checked stunna is not signed in after June 7th, maybe you can drop pm for him and be patient. Someone could take it up for you there .

Yes posting on their thread will surely help you to grab additional attention. The reason for blocking the withdrawal will be solid I guess. Yes they won’t hamper their reputation for 6000 USD, so either it’s a problem from OP side, or their might be some miscommunication I am assuming. The change of location and IP is the main problem I am guessing for which the stake team are double verifying this issue. This is often done to prevent money laundering, so let’s see what stake team does next.

[Alphie12]

I see you have posted in the stake thread here https://bitcointalk.org/index.php?topic=2072589.0. I think that will be the right place to draw more attention to the challenges that you have narrated here. I checked stunna is not signed in after June 7th, maybe you can drop pm for him and be patient. Someone could take it up for you there .

snip   This is often done to prevent money laundering, so let’s see what stake team does next.

So is Stake going to turn him in for money laundering $6,000? This is why you try to stay away from KYC. People keep telling the OP to wait when 3 months is way to long. When a book holds your money for three months and wants this type of intrusive information, it's time to get a little scared with why and how they are going to use this.

[UmerIdrees]

I am a Thai national currently travelling abroad on a working holiday which i assume is what initially triggered the Level 3 / 4 kyc request.
Thats ok, the account is legit, made in thailand. Thailand is my primary residence and i still reside at the premesis that is on my drivers license. All good right? I will just provide them with the information.

Probably this might be the problem as you have made the Stake.com account in Thai and now since you are using it aboard, your IP must have changed and stake noticed it. Also, since you never cash out in your own country and now trying to cash out aboard. Maybe Stake will take time to verify things and help you in withdrawal.

I have never withdrawn from my account,

Now they are asking for THREE months of phsycial bills and physical payment receipts, not digital, Signitures? ( signitures on what and from who??? ) and also stamp Stamp from who ?

In my country, if I pay the electricity bill in the bank, the bank officer stamps the bill and also put a signature on the bill when paid. So they are asking for the same stamp and signature. If you pay the bills online, there is a disclaimer that online paid bills do not require a stamp/signature. You may tell and show them.