Impossible KYC Requirements - Stake.com - Withholding $6000 USD

[decodx]

To me, op clearly broke the rule, VPN usage is something most casino heavily frown at, if this was some other casinos, by now, they probably would have closed OP's account and confiscate the fund in it, but then, I personally  I'm pleading with Stake to please tamper justice with mercy.

Yes, you are right. I completely missed that part. If he did indeed use a VPN or proxy to manipulate his real location, that would be a violation of their terms of service, and that would explain these extensive requests for detailed KYC verification. For his sake, I hope that they reach an agreement.

He wasn't told that they are investigating his VPN use case.

We can't really know that. From the OP's posts, he only shared parts of the conversation with customer support, not the whole thing. Maybe it was explained to him in the first email when he was asked for lvl3 KYC.

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[DoublerHunter]

Has anyone recorded themselves logging into their utility website ( showing the bill ) Then logging into their bank and showing payment. Uploading this video to youtube. Linking this youtube video on a pdf page and then uploading the pdf with the link?

~snip~

And yes, people saying 6k is not a lot to stake. Maybe, Maybe not but its a lot to me ;(

^Not yet but I remember I came across a thread that talked about this when submitting KYC verification and I never thought it was the same on Stake.com. It seems awful to them right? Satunna or stake.com staff did not give their opinion here, so what is the use of their ANN thread if they can't give time to answer people's concerns?
Yes that is a lot of money and I hope someday you will get your fund and follow their requirements, that is the problem, we are begging to get back our money and we don't have the right to get it back easily. So if you will deposit into a gambling casino make sure it is a small amount that you can afford.

[Odusko]

To me, op clearly broke the rule, VPN usage is something most casino heavily frown at, if this was some other casinos, by now, they probably would have closed OP's account and confiscated the fund in it, but then, I personally  I'm pleading with Stake to please tamper justice with mercy.

Yes, you are right. I completely missed that part. If he did indeed use a VPN or proxy to manipulate his real location, that would be a violation of their terms of service, and that would explain these extensive requests for detailed KYC verification. For his sake, I hope that they reach an agreement.

He wasn't told that they are investigating his VPN use case.

We can't really know that. From the OP's posts, he only shared parts of the conversation with customer support, not the whole thing. Maybe it was explained to him in the first email when he was asked for lvl3 KYC.

This is the reason i always advise players to better make available their  KYC documents for verification at the point of registration even though the casino doesn't ask for that from the unset, the method will help players to avoid this kind of problem in the long run, since the KYC is already done and even if there is possible VPN usage it won't affect the account anymore unlike when the account is unverified when the problem occurs.
Let's just hope the ops did not use VPN to open the account in the first place, if not he is going to have difficulties in verifying the account.

[Fivestar4everMVP]

To me, op clearly broke the rule, VPN usage is something most casino heavily frown at, if this was some other casinos, by now, they probably would have closed OP's account and confiscated the fund in it, but then, I personally  I'm pleading with Stake to please tamper justice with mercy.

Yes, you are right. I completely missed that part. If he did indeed use a VPN or proxy to manipulate his real location, that would be a violation of their terms of service, and that would explain these extensive requests for detailed KYC verification. For his sake, I hope that they reach an agreement.

He wasn't told that they are investigating his VPN use case.

We can't really know that. From the OP's posts, he only shared parts of the conversation with customer support, not the whole thing. Maybe it was explained to him in the first email when he was asked for lvl3 KYC.

This is the reason i always advise players to better make available their  KYC documents for verification at the point of registration even though the casino doesn't ask for that from the unset, the method will help players to avoid this kind of problem in the long run, since the KYC is already done and even if there is possible VPN usage it won't affect the account anymore unlike when the account is unverified when the problem occurs.
Let's just hope the ops did not use VPN to open the account in the first place, if not he is going to have difficulties in verifying the account.

Again, like I said in my previous comment, if things still be the same as op said it initially,
Then please know that op made mention of having passed level 1 and 2 verification before the whole brouhaha started, he was find with his account but after using VPN, I believe that triggered the level 3 and 4 kyc requirements on his account, after submitting the requested documents and getting rejected multiple times, they resetted the whole kyc process on his account, he had to start all over from level 1 again, and right now, he's stuck with level 3 or 4 - not sure which level..

The moral lesson here is to just avoid doing what ever the casino say they don't like, doing so might just be you inviting unnecessary problems into your life, $6000 is not a small amount of money to lose to be honest.

[Johnyz]

He wasn't told that they are investigating his VPN use case.

We can't really know that. From the OP's posts, he only shared parts of the conversation with customer support, not the whole thing. Maybe it was explained to him in the first email when he was asked for lvl3 KYC.

The site might not disclosed that while the investigation is on-going but again, asking for an impossible requirement is still not ok.
I'm thinking now if I experience the same problem since my utilities are being paid online and there's no way for me to get a stamp from this.
Maybe its better for the site to clear the requirements and to OP share the real reason behind this one, regardless of its value the site is still being too cautious.

[Alphie12]

No top book holds a players money for 3 months. Any other book and guys with Stake signatures would crucify the book. Try to avoid KYC when possible.

Stake also reserves the right to disclose a Player’s information as appropriate to comply with legal process or as otherwise permitted by the privacy policy of Stake (owner and operator of Stake), and by using the Service, you acknowledge and consent to the possibility of such disclosure.

[Volgastallion]

I think most of the casinos make always strugled to they users so they keep playing and lose the funds.

But its really sad and no reasonable seeing Stake making this moves, 6000 usd for Stake its very insignificant for them, so i dont understand why they make this, i think the main problem maybe can be they are having some troubles with thai people or some farm accounts who are from that location, i dont find another clue.

[3kpk3]

Then please know that op made mention of having passed level 1 and 2 verification before the whole brouhaha started, he was find with his account but after using VPN, I believe that triggered the level 3 and 4 kyc requirements on his account, after submitting the requested documents and getting rejected multiple times, they resetted the whole kyc process on his account, he had to start all over from level 1 again, and right now, he's stuck with level 3 or 4 - not sure which level..

The moral lesson here is to just avoid doing what ever the casino say they don't like, doing so might just be you inviting unnecessary problems into your life, $6000 is not a small amount of money to lose to be honest.

I get that he violated the TOS by using VPN which is always complicated territory, but he did submit KYC repeatedly over the course of a couple of months to prove his legitimacy which is why Stake is still at fault here.

They should either release his funds or clarify why they keep repeatedly KYC in this case in my opinion.

[darkangel11]

Again, like I said in my previous comment, if things still be the same as op said it initially,
Then please know that op made mention of having passed level 1 and 2 verification before the whole brouhaha started, he was find with his account but after using VPN, I believe that triggered the level 3 and 4 kyc requirements on his account, after submitting the requested documents and getting rejected multiple times, they resetted the whole kyc process on his account, he had to start all over from level 1 again, and right now, he's stuck with level 3 or 4 - not sure which level..

The moral lesson here is to just avoid doing what ever the casino say they don't like, doing so might just be you inviting unnecessary problems into your life, $6000 is not a small amount of money to lose to be honest.

IMO these "levels" are only to make things more difficult for players and delay their withdrawals.
Claiming that they have to see a "stamped utility bill in paper form and not older than 1 month" is ridiculous, dumb, abusive and everything else all at once.

I've worked in tech support and I've been doing KYC for a while for a crypto company and I tell you this requirement is dumb and made to fail people.
If they're telling OP that the only way he can proof residency is a utility bill in paper form, they're literally lying to him and trying to scam him.
It can be anything with his name and address on it, including a credit card statement or a payslip and it doesn't have to be in paper form!

Try sending them a mobile phone bill, OP. You can request that in paper form and it should have your name and address.

[AbuBhakar]

Then please know that op made mention of having passed level 1 and 2 verification before the whole brouhaha started, he was find with his account but after using VPN, I believe that triggered the level 3 and 4 kyc requirements on his account, after submitting the requested documents and getting rejected multiple times, they resetted the whole kyc process on his account, he had to start all over from level 1 again, and right now, he's stuck with level 3 or 4 - not sure which level..

The moral lesson here is to just avoid doing what ever the casino say they don't like, doing so might just be you inviting unnecessary problems into your life, $6000 is not a small amount of money to lose to be honest.

I get that he violated the TOS by using VPN which is always complicated territory, but he did submit KYC repeatedly over the course of a couple of months to prove his legitimacy which is why Stake is still at fault here.

They should either release his funds or clarify why they keep repeatedly KYC in this case in my opinion.

Using a VPN is not forbidden on Stake. This is the common wrong misconception about VPN restriction. The only time VPN is restricted to use when you are on a restricted country that online gambling or you are a citizen of restricted country. To make it simple, VPN is restricted to use if you are using it to bypass the country law that restricting you to play on online casino.

On OP cases, Probably he plays online gambling on Thailand soil using VPN to bypass country restriction. This is the reason why the KYC become harder for him even if he is a citizen of a country that allows gambling.

https://www.csir.res.in/feedbackform/what-gambling-thailand-and-how-use-it#:~:text=The%20gambling%20industry%20is%20not,a%20one%2Dyear%20prison%20sentence.

[klidex]

Then please know that op made mention of having passed level 1 and 2 verification before the whole brouhaha started, he was find with his account but after using VPN, I believe that triggered the level 3 and 4 kyc requirements on his account, after submitting the requested documents and getting rejected multiple times, they resetted the whole kyc process on his account, he had to start all over from level 1 again, and right now, he's stuck with level 3 or 4 - not sure which level..

The moral lesson here is to just avoid doing what ever the casino say they don't like, doing so might just be you inviting unnecessary problems into your life, $6000 is not a small amount of money to lose to be honest.

I get that he violated the TOS by using VPN which is always complicated territory, but he did submit KYC repeatedly over the course of a couple of months to prove his legitimacy which is why Stake is still at fault here.

They should either release his funds or clarify why they keep repeatedly KYC in this case in my opinion.

Here I am not taking sides with anyone, but what is certain is that all of these problems, the only people who really know the truth are Stake.com and the complainants.
We are currently only able to speculate if we think justifying the Op maybe the Op is right but if we think realistically Stake.com will not possibly cheat users just because of $6000 while Stake is quite a big casino here.
Let's wait for more certain news from both parties and we can see who here is right and wrong and ready to be ashamed.

[Willowbitcoin]

To be clear here and fair to stake, I am not totally without fault.

I did VPN from outside my place of residence for a short period of time. I've been honest on that point, perhaps to my detriment, from the start of this thread.
The account was made in Thailand, was used for a period of time in Thailand, and my primary place of residence is still the one I showed when I first created the account. In thailand. I might even be able to show plane tickets if that helps.

If Stake said, you goofed up because you connected in from outside your area so I am taking your money. I would strongly disagree (and all of you using VPN should be concerned at that verdict) but at least I would be put out of my misery.

However, the initial email I received from Stake suggested they were concerned about multi accounts. I can prove that not to be the case. I can prove i am me. haha.
But it feels like they have decided the verdict from the very start regardless of what I send them in showing otherwise. Which is why 3+ months later. I am in this KYC loop hell.

[bbc.reporter]

Then please know that op made mention of having passed level 1 and 2 verification before the whole brouhaha started, he was find with his account but after using VPN, I believe that triggered the level 3 and 4 kyc requirements on his account, after submitting the requested documents and getting rejected multiple times, they resetted the whole kyc process on his account, he had to start all over from level 1 again, and right now, he's stuck with level 3 or 4 - not sure which level..

The moral lesson here is to just avoid doing what ever the casino say they don't like, doing so might just be you inviting unnecessary problems into your life, $6000 is not a small amount of money to lose to be honest.

I get that he violated the TOS by using VPN which is always complicated territory, but he did submit KYC repeatedly over the course of a couple of months to prove his legitimacy which is why Stake is still at fault here.

They should either release his funds or clarify why they keep repeatedly KYC in this case in my opinion.

Using a VPN is not forbidden on Stake. This is the common wrong misconception about VPN restriction. The only time VPN is restricted to use when you are on a restricted country that online gambling or you are a citizen of restricted country. To make it simple, VPN is restricted to use if you are using it to bypass the country law that restricting you to play on online casino.

On OP cases, Probably he plays online gambling on Thailand soil using VPN to bypass country restriction. This is the reason why the KYC become harder for him even if he is a citizen of a country that allows gambling.

https://www.csir.res.in/feedbackform/what-gambling-thailand-and-how-use-it#:~:text=The%20gambling%20industry%20is%20not,a%20one%2Dyear%20prison%20sentence.

It is not forbidden, however, using a VPN while using the site in a banned jurisdiction is forbidden. Willowbitcoin was not clear about where he worked overseas.

@Willowbitcoin. The most fair outcome in your case is to confiscate all of your winnings if you played in banned jursidiction while using a VPN and a warning that doing this again will be a banned account including confiscation of winnings and deposits.

[MadHatters]

I have run that site for more than 6 years, I am a Diamond player and I have obtained more than $10k but you only have to comply with the regulations and the verification that is not a problem but if you commit any illegality or false data it will be difficult for you

[Alphie12]

Then please know that op made mention of having passed level 1 and 2 verification before the whole brouhaha started, he was find with his account but after using VPN, I believe that triggered the level 3 and 4 kyc requirements on his account, after submitting the requested documents and getting rejected multiple times, they resetted the whole kyc process on his account, he had to start all over from level 1 again, and right now, he's stuck with level 3 or 4 - not sure which level..

The moral lesson here is to just avoid doing what ever the casino say they don't like, doing so might just be you inviting unnecessary problems into your life, $6000 is not a small amount of money to lose to be honest.

I get that he violated the TOS by using VPN which is always complicated territory, but he did submit KYC repeatedly over the course of a couple of months to prove his legitimacy which is why Stake is still at fault here.

They should either release his funds or clarify why they keep repeatedly KYC in this case in my opinion.

Using a VPN is not forbidden on Stake. This is the common wrong misconception about VPN restriction. The only time VPN is restricted to use when you are on a restricted country that online gambling or you are a citizen of restricted country. To make it simple, VPN is restricted to use if you are using it to bypass the country law that restricting you to play on online casino.

On OP cases, Probably he plays online gambling on Thailand soil using VPN to bypass country restriction. This is the reason why the KYC become harder for him even if he is a citizen of a country that allows gambling.

https://www.csir.res.in/feedbackform/what-gambling-thailand-and-how-use-it#:~:text=The%20gambling%20industry%20is%20not,a%20one%2Dyear%20prison%20sentence.

It is not forbidden, however, using a VPN while using the site in a banned jurisdiction is forbidden. Willowbitcoin was not clear about where he worked overseas.

@Willowbitcoin. The most fair outcome in your case is to confiscate all of your winnings if you played in banned jursidiction while using a VPN and a warning that doing this again will be a banned account including confiscation of winnings and deposits.

I didn't know that OP played from Thailand. If Stake bans Thailand from sports play than I agree with bbc.reporter and that only the deposit should be returned.

[3kpk3]

However, the initial email I received from Stake suggested they were concerned about multi accounts. I can prove that not to be the case. I can prove i am me. haha.
But it feels like they have decided the verdict from the very start regardless of what I send them in showing otherwise. Which is why 3+ months later. I am in this KYC loop hell.

This is the problem with VPN usage. Your account probably got connected to some other account using the same IP even though you technically operate a single account justifying whatever Stake is doing.

Also, it's weird that the Stake team hasn't replied in this thread yet despite it being created several days ago.

[piebeyb]

This is the reason i always advise players to better make available their  KYC documents for verification at the point of registration even though the casino doesn't ask for that from the unset, the method will help players to avoid this kind of problem in the long run, since the KYC is already done and even if there is possible VPN usage it won't affect the account anymore unlike when the account is unverified when the problem occurs.
Let's just hope the ops did not use VPN to open the account in the first place, if not he is going to have difficulties in verifying the account.

Yes maybe this applies to big gamblers I mean betting big money because completing KYC early will help everything to be safe at the end, but in reality they take it too lightly, so they get caught when there is a violation committed and are required to complete KYC for example in using a VPN or anything that is prohibited, I also can't corner anyone which one is wrong. I think this problem will be resolved properly.

I'm still waiting for some updates from the OP and to be honest to be more open why this is a case that looks quite complicated, is there any violation he committed that makes things difficult, so far many gamblers have played for a long time on Stake without any problems for the process complete their KYC.

[Willowbitcoin]

Then please know that op made mention of having passed level 1 and 2 verification before the whole brouhaha started, he was find with his account but after using VPN, I believe that triggered the level 3 and 4 kyc requirements on his account, after submitting the requested documents and getting rejected multiple times, they resetted the whole kyc process on his account, he had to start all over from level 1 again, and right now, he's stuck with level 3 or 4 - not sure which level..

The moral lesson here is to just avoid doing what ever the casino say they don't like, doing so might just be you inviting unnecessary problems into your life, $6000 is not a small amount of money to lose to be honest.

I get that he violated the TOS by using VPN which is always complicated territory, but he did submit KYC repeatedly over the course of a couple of months to prove his legitimacy which is why Stake is still at fault here.

They should either release his funds or clarify why they keep repeatedly KYC in this case in my opinion.

Using a VPN is not forbidden on Stake. This is the common wrong misconception about VPN restriction. The only time VPN is restricted to use when you are on a restricted country that online gambling or you are a citizen of restricted country. To make it simple, VPN is restricted to use if you are using it to bypass the country law that restricting you to play on online casino.

On OP cases, Probably he plays online gambling on Thailand soil using VPN to bypass country restriction. This is the reason why the KYC become harder for him even if he is a citizen of a country that allows gambling.

https://www.csir.res.in/feedbackform/what-gambling-thailand-and-how-use-it#:~:text=The%20gambling%20industry%20is%20not,a%20one%2Dyear%20prison%20sentence.

It is not forbidden, however, using a VPN while using the site in a banned jurisdiction is forbidden. Willowbitcoin was not clear about where he worked overseas.

@Willowbitcoin. The most fair outcome in your case is to confiscate all of your winnings if you played in banned jursidiction while using a VPN and a warning that doing this again will be a banned account including confiscation of winnings and deposits.

I didn't know that OP played from Thailand. If Stake bans Thailand from sports play than I agree with bbc.reporter and that only the deposit should be returned.

Stake is 100% allowed from thailand. I checked this before i made an account there.

[Willowbitcoin]

This is the reason i always advise players to better make available their  KYC documents for verification at the point of registration even though the casino doesn't ask for that from the unset, the method will help players to avoid this kind of problem in the long run, since the KYC is already done and even if there is possible VPN usage it won't affect the account anymore unlike when the account is unverified when the problem occurs.
Let's just hope the ops did not use VPN to open the account in the first place, if not he is going to have difficulties in verifying the account.

Yes maybe this applies to big gamblers I mean betting big money because completing KYC early will help everything to be safe at the end, but in reality they take it too lightly, so they get caught when there is a violation committed and are required to complete KYC for example in using a VPN or anything that is prohibited, I also can't corner anyone which one is wrong. I think this problem will be resolved properly.

I'm still waiting for some updates from the OP and to be honest to be more open why this is a case that looks quite complicated, is there any violation he committed that makes things difficult, so far many gamblers have played for a long time on Stake without any problems for the process complete their KYC.

What updates are you waiting for exactly? Im just in a holding pattern at the moment.

[Fivestar4everMVP]

Stake is 100% allowed from thailand. I checked this before i made an account there.

By now, it is clear to us all that stake is allowed in Thailand, that is the reason why you still have access to your account even until now, outside this, you would have been banned by now.

And again, you sure operated your stake account from a country that is on stake's ban list, which is you had to use VPN as you stated in the op, it might not look like it or stake might not directly tell you, but clearly, VPN is the reason why you are having this problem, I've operated my stake account for several years now, and i am only level 1 and 2 verified, I've never been asked to complete level 3 and 4 verification, and I've never used VPN either.