EDITED: won cash x drop but no prize??

[astaroth81]

Won this a few weeks ago and haven't received anything. I tried to contact support from the casino I won it at but they don't reply. My VIP host said to contact the game provider but they too didn't reply, not even on twitter.

Anyone know how these contests work? Like shouldn't they just airdrop whatever into the wallet that played the game which won the prize? I shouldn't have to do anything right?

Kind of odd how they promote these competitions so much then when someone wins something they don't even get anything and no one is willing to help them...

EDIT:

Casino: BC.game

Contest: Cash-X

Game was playing: Forever 7's by Red Tiger when message appeared which don't make sense because Cash-X is supposedly only No Limit Games but I had been playing No Limit games before Disturbed, Tombstone, Whacked and I think Serial.

Proofs: The only proofs I have is the screenshot I took of the message it saying I won prize. I never got any email or any further info.

https://imgur.com/a/7B8U8Ms

Sorry for the lack of info previously hope this clears up everything.

Thank youi

UPDATE:

BC support member staff Eila has told me to contact Event Host Support but I do not know who this is or how to contact them.

[1714681225]

1714681225

[1714681225]

1714681225

[1714681225]

1714681225

[1714681225]

1714681225

[1714681225]

1714681225

[Yatsan]

Do you have proofs? 'coz if your intention is to catch the attention of the ones who organized and started this event, it would be helpful. However, ofcourse it would be better to first try contacting the providers of the contest. And as you have mentioned, you already did. Try a couple of times and if they won't be responsive then they would be subject for scam label. Unfortunately, I am not familiar with this contest. One thing is for sure, if they won't be sending rewards to eligible participants, then that is already an answer. But be sure as well to get things straight specially with the rules and instructions 'coz you might as well have a mistake.

[Cantsay]

I'd appreciate you staying the name of the site and also adding some proofs to backup your claim.

We have seen several users come to the forum to accuse casinos of stealing or blocking their account wrongly but in the end theyll find out that they are currently involved in a dubious activity.
Op, edit your post ---> add the name of the casino ---> add proofs, it could be image or link to recorded video. That way forum members can properly judge the case if we're to just rely on your words we might end up being bias.

[Eternad]

Won this a few weeks ago and haven't received anything. I tried to contact support from the casino I won it at but they don't reply. My VIP host said to contact the game provider but they too didn't reply, not even on twitter.

Anyone know how these contests work? Like shouldn't they just airdrop whatever into the wallet that played the game which won the prize? I shouldn't have to do anything right?

Kind of odd how they promote these competitions so much then when someone wins something they don't even get anything and no one is willing to help them...

The casino itself should be the one contacting the game provider if their users experience this issue on their website. It’s very unprofessional for them to just passed you on the 3rd party game provider without doing their part on contacting the provider as you are their customer. Cashdrop should be drop automatically if you win the contest after the tournament ends.

Can you provide here what’s specific tournament you join so that we read the ToS and help you by understanding the full mechanics of this contest. Upload screenshot too that provng that you really win the contest. You can upload screenshot on talkimg.com and paste the image link here.

[BitcoinPanther]

Why not reveal to us the name of the site?  If you failed to say the site nor provide us the proof then I can think that the case is just made up.  Another thing, why do you have to contact the provider when it is the responsibility of the casino to know what exactly happens since they are the one mediating between you and the provider when they listed that provider into their platform.  The provider will definitely will not answer your inquiries because you are not the one they are in agreement with but the casino.

[Gozie51]

Anyone know how these contests work? Like shouldn't they just airdrop whatever into the wallet that played the game which won the prize? I shouldn't have to do anything right?

What contest are you talking about precisely? You posted stuff without any clue and you want answers from the blues. If you have participated in a contest through a casino and you are legitimately approved to participate then you shouldn't have an issue with your airdrops except this is about something else that one will know later. You have to provide more details for more on that.

[Wiwo]

I think you should share a link and include all possible proofs to show that you actually won a prize and from a casino,  if not no one is going to take you seriously and all will be seen as just mere baseless accusations.

So if you can include some vital information and proof it will help a lot in the discussion.

[Stalker22]

Anyone know how these contests work? Like shouldn't they just airdrop whatever into the wallet that played the game which won the prize? I shouldn't have to do anything right?

There is usually some process involved, which can vary depending on the specific contest and platform. Typically, after winning a contest, you may need to follow certain steps to claim your prize. Have you checked the contest rules or terms and conditions? Sometimes, the information regarding prize distribution or claiming process can be found there. By the way, which particular contest are you referring to?

[Saint-loup]

The casino itself should be the one contacting the game provider if their users experience this issue on their website. It’s very unprofessional for them to just passed you on the 3rd party game provider without doing their part on contacting the provider as you are their customer. Cashdrop should be drop automatically if you win the contest after the tournament ends.

Can you provide here what’s specific tournament you join so that we read the ToS and help you by understanding the full mechanics of this contest. Upload screenshot too that provng that you really win the contest. You can upload screenshot on talkimg.com and paste the image link here.

You're right mate, it's the job of the casino to deal with that. Usually when we complain to the customer support of a 3rd party game provider, they say we will get updates from our casino and not from them, at least when they bother to accept our query instead of just inviting us to contact the customer service of our casino.
They usually explain they don't manage funds and players' balances, only the casino is doing it.

[Wiwo]

The casino itself should be the one contacting the game provider if their users experience this issue on their website. It’s very unprofessional for them to just passed you on the 3rd party game provider without doing their part on contacting the provider as you are their customer. Cashdrop should be drop automatically if you win the contest after the tournament ends.

Can you provide here what’s specific tournament you join so that we read the ToS and help you by understanding the full mechanics of this contest. Upload screenshot too that provng that you really win the contest. You can upload screenshot on talkimg.com and paste the image link here.

You're right mate, it's the job of the casino to deal with that. Usually, when we complain to the customer support of a 3rd party game provider, they say we will get updates from our casino and not from them, at least when they bother to accept our query instead of just inviting us to contact the customer service of our casino.
They usually explain they don't manage funds and players' balances, only the casino is doing it.

I try as much as possible to avoid playing games that are supplied by third-party game providers,  this is because most of the problems arising from their party providers are always unresolved and in the end, the players end up being sent to and from the casino will ask the player to contact the game providers and the game providers also ask the player to contact the casino.

So in the end,  the player is left with no choice but to abandon the case and move on to other things.

[goldkingcoiner]

Won this a few weeks ago and haven't received anything. I tried to contact support from the casino I won it at but they don't reply. My VIP host said to contact the game provider but they too didn't reply, not even on twitter.

Anyone know how these contests work? Like shouldn't they just airdrop whatever into the wallet that played the game which won the prize? I shouldn't have to do anything right?

Kind of odd how they promote these competitions so much then when someone wins something they don't even get anything and no one is willing to help them...

I do not think that anyone here will be able to help you, especially because you have given us nothing to work with. No information about the online gambling casino, nothing about the contest and no proof or hints whatsoever.

If you did actually win the contest on a legitimate casino then there might be some misunderstanding. Perhaps the misunderstanding in this particular case is the date of when the winnings are paid out. Or perhaps you missed something else.

It seems strange to me that a casino would ignore your requests and pleas for assistance. That does not sound like something a legitimate casino would do.

Tell us more and we might be able to help you out...

[goaldigger]

A legit site will not ruin their reputation just for a drop, or this kind of promotion.
If you can provide some details about this claim then maybe we can help. Again, deal only with the legit site and have your confidence with them. If you’re into promotions like this, better to have some research first before trying to avoid any stress like this.

[Broadanbig]

OP your complaints has no basis. No proof, you did not mention the type of game you played, you did not mention the casino if possibly it is one and also, here is not the right place to lay complaints as this is possibly has to do with the reputation of the casino you played the game and won. You can put up a complaints here
https://bitcointalk.org/index.php?board=129.0. I think this would serve you better.

[seleme]

Any proofs?
Which provider was that ?
Tell us more about the discussion with the support team and casino.
Maybe you didn't bet over the minimum required amount for being eligible for a cash drop promotion.

[Slow death]

you need to stop creating many threads and in all of them you do not provide many details of what you are looking for or what casino it is about, the moderators will probably delete your thread when they consider that you are facing a very irrelevant or unimportant thread due to the scarcity of data, so I suggest that in this thread you put the name of the casino and contest or game in which you played, a photo that proves that you won but you have not received anything so far, this is very important and relevant data

you also have to say what date you started using the casino, how many problems you already have in that same casino and game, when you contacted their support, what their support told you, I hope you are not another person who is complaining of betnomi that is now under maintenance that nobody knows if the casino will really come back or not, if your case is related to the betnomi casino then you must mention it in this thread, and if it is related to another casino also mention the name of that casino here

[Nwada001]

Kind of odd how they promote these competitions so much then when someone wins something they don't even get anything and no one is willing to help them...

Going through your thread history, you are not the type that creates threads and abandons them; you revisit the thread, so if you do the same here, you should take the suggestion of members who have suggested that you provide more details about your claim on how you won a game and were not able to withdraw it. Even the site link name or image to at least convince people enough to give your thread more attention is nowhere to be found.
 
It's based on the information that you will bring forward after now that we could decide if the game is real or fake, or if it has gotten to a situation where you can raise a scam alarm in order for other users to take note and avoid such mistakes in the future.

[PX-Z]

I try as much as possible to avoid playing games that are supplied by third-party game providers,  this is because most of the problems arising from their party providers are always unresolved and in the end, the players end up being sent to and from the casino will ask the player to contact the game providers and the game providers also ask the player to contact the casino.

So in the end,  the player is left with no choice but to abandon the case and move on to other things.

Isn:t most casino or new casino is partnered with third party game provider now a days? I always see that in scam accusations of users playing casino then banned because game providers detected unusual behaviours of the users. They usually reply and tell that generic message that you are banned but wouldn't tell you specific reasons.

[Wiwo]

I try as much as possible to avoid playing games that are supplied by third-party game providers,  this is because most of the problems arising from their party providers are always unresolved and in the end, the players end up being sent to and from the casino will ask the player to contact the game providers and the game providers also ask the player to contact the casino.

So in the end,  the player is left with no choice but to abandon the case and move on to other things.

Isn:t most casino or new casino is partnered with third party game provider now a days? I always see that in scam accusations of users playing casino then being banned because game providers detected unusual behaviours of the users. They usually reply and tell that generic message that you are banned but wouldn't tell you specific reasons.

That is part of the reason why I avoid them as much as possible third party games I prefer the in-house games from the casino because if you have any issue with the in-house games you can easily get answers and possible resolutions unlike the third-party games that you are left in the dark to figure out what the reason for the bans are but if it casino games most especially those casinos that have a good reputation.

They will always give information and explanations as to why you get banned or even the crime or offences and it is possibly a solution if the offence is not up to the one to ban your account.

So is a big difference between in-house games and third-party games providers.

[danherbias07]

It's difficult to answer questions when it lacks information. Looking at OP's post history he also made a thread about the BC game. https://bitcointalk.org/index.php?topic=5458326.0
So I am assuming that is the casino you are talking about? Might as well direct this one to their thread if you want answers quickly.

Yes, you don't have to do anything when you win a contest prize, either airdropped or a tip will be their method of sending the prize but try to check the terms and conditions too if you are eligible for their contest.
Some event participants should only be VIPs and some with a minimum rank requirement and they don't allow the lower ones. Wagering amounts are sometimes a requirement too.
So if you could only provide more information then perhaps it will be answered better either here or in the thread of whatever casino you played it. If they have an available thread here and if not, click the customer support and provide the details.

[Wexnident]

Errr you doing nothing actually depends? They might ask for some sort of KYC again (I know, it sucks, but hey, casinos like to loop users into submitting stuff over and over after all) or something. How long has it been anyway? Maybe give it a week or something?

If it was BC though, which you've already posted about before, then I think again, you can only wait seeing as a lot of people have already said that BC team is most likely out or down. It doesn't look that promising with them being out of contact for weeks now though.