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[ultrloa]

Casinos can only tackle bonus abuse to some extent but not totally because a cheat will always be a cheat, those abusers will always want to be smart, sometimes they'll succeed and sometimes they'll get discovered and they will get defaulters punishment, as for casino stopping bonuses, that's not possible because that part of their strategy to get the attention of more players, casinos benefit more from it, they can not stop it but they can give some break and start it up again later whenever they think is necessary for them.

I know that bonus abusers will always exist even when the casinos try to discover them and punish them by blocking their accounts but it is very difficult to stop them totally because the more you try to discover their accounts the more they try other tricks to buy accounts to continue their cheating but since the casinos can not stop giving bonuses because of cheats the best thing is to punish defaulters when they are caught and still continue giving genuine players bonus so that they will not run to visit other casinos.

This is the primary reason why the casino made an counter actions like increasing the wager requirements of their bonuses given because they are trying to avoid such incidents.

To bad that those legitimate users suffers from bad action done by those bonus abusers. That's why many people now decide to avoid availing those bonuses because they don't want to get hassle by the condition asked.

But even though the casino have made already some series of action to fight bonus abuse, those people doing still could find some way to continue their illegal actions.

[Hazink]

Don't believe all that's offered to you in the form of advertising. In terms of promotion, some casino can say whatever they can just to make sure they attract the best customers. If you really want to use a casinos don't be lazy to check through their policy if there is ever anywhere that it was mentioned they have right to ask for CYC just regard the casinos as one of the KYC enabled one and not KYC free, Me I don't just blindly follow casino base on what they say I look deep into the policy even some which might not have a clear policy about CYC I ask their support or I ignore them entirely to avoid future misunderstandings

It would be better this way to always confirm from the customer support if there is any stanza of the ToS of the casino you do not understand because they're there to  help you understand the platform better so when it comes to their KYC verification matters they would be in the best position to respond to your question as to properly update you on whatever information you need to know about it.
Although some casinos frown upon VPN while some do not have any need to worry about it but better still the customer support will update you better on it so you don't get things twisted and make and mistakes.

Sometimes you don't have to rely on support too much, especially those on the casino chat option. I have read a case where support gave a gambler a go ahead other to use an option, I think VPN, but the casino itself doesn't support that based on their policy and when the issue arises, the user was given reference to support approval while the casino was referencing to their TOS, unless when rules are not made very clear I try as much as I can to read and understand then without seeking approval from the customer support.

[Eternad]

Don't believe all that's offered to you in the form of advertising. In terms of promotion, some casino can say whatever they can just to make sure they attract the best customers. If you really want to use a casinos don't be lazy to check through their policy if there is ever anywhere that it was mentioned they have right to ask for CYC just regard the casinos as one of the KYC enabled one and not KYC free, Me I don't just blindly follow casino base on what they say I look deep into the policy even some which might not have a clear policy about CYC I ask their support or I ignore them entirely to avoid future misunderstandings

It would be better this way to always confirm from the customer support if there is any stanza of the ToS of the casino you do not understand because they're there to  help you understand the platform better so when it comes to their KYC verification matters they would be in the best position to respond to your question as to properly update you on whatever information you need to know about it.
Although some casinos frown upon VPN while some do not have any need to worry about it but better still the customer support will update you better on it so you don't get things twisted and make and mistakes.

Sometimes you don't have to rely on support too much, especially those on the casino chat option. I have read a case where support gave a gambler a go ahead other to use an option, I think VPN, but the casino itself doesn't support that based on their policy and when the issue arises, the user was given reference to support approval while the casino was referencing to their TOS, unless when rules are not made very clear I try as much as I can to read and understand then without seeking approval from the customer support.

Exactly, some support can provide wrong information especially regarding terms that commonly being subjective when interpreted by reader.

ToS always governs while support word can be wrong which means it’s always a good habit to verify on our own the exact terms. There’s also some situations that ToS changes without any notification to players.

I do have a habit of checking the ToS before I made deposit just to make sure my money is safe once already deposited in the casino.

[mvdheuvel1983]

I agree with you that it'll be very difficult for casinos to completely stop bonus abuse especially when people are willing to go any length just to cheat but I don’t think removing or heavily restricting bonuses is a good long term move either and that's because it is the part that attracts most customers in the first place. Maybe introducing smarter tracking or limits customers can win bonuses will be more effective in reducing cheating than just increasing rules.

Bonus is very important, and you can choose to take the bonus away because of those who are desperately looking for all means to gain it. The bonus is a reward that is offered to genuine customers because they deserve it.

Taking it away will really affect the casino. One thing about the bonus is that it attracts genuine customers, as well as those who are interested in abusing it. I believe the casino knows the importance of giving bonuses; that is why, no matter how people tend to abuse it, their responsibility is to monitor it to ensure it goes to only those who truly deserve it.

Casinos will always give bonus to their customers but those who abuse it should be tracked and their accounts not allowed to make withdrawals when they win but their activities should not stop the casinos from giving out bonus to the genuine players because bonus is one of the things that keeps them coming to play. Scammers and cheaters are everywhere the best way to detect them is to regularly monitor the players and observe the new accounts once there is a similarities in the names and some information provided during the registration then the casinos should take action to stop them.

[khaled0111]

Exactly, some support can provide wrong information especially regarding terms that commonly being subjective when interpreted by reader.

I think I remember the case Hazink was talking about and if I’m not mistaken, this issue was brought up in a thread on the scam accusation board. So yes, things like this happen and this is exactly why you need to be extra careful with the information you get from customer support. We all know that most of them are outsourced or just low wage freelancers who are not well informed about the service they represent or its terms. It’s mainly the service’s fault for hiring incompetent staff and not making them go through a training program before starting the actual work.

[CryptSafe]

Don't believe all that's offered to you in the form of advertising. In terms of promotion, some casino can say whatever they can just to make sure they attract the best customers. If you really want to use a casinos don't be lazy to check through their policy if there is ever anywhere that it was mentioned they have right to ask for CYC just regard the casinos as one of the KYC enabled one and not KYC free, Me I don't just blindly follow casino base on what they say I look deep into the policy even some which might not have a clear policy about CYC I ask their support or I ignore them entirely to avoid future misunderstandings

It would be better this way to always confirm from the customer support if there is any stanza of the ToS of the casino you do not understand because they're there to  help you understand the platform better so when it comes to their KYC verification matters they would be in the best position to respond to your question as to properly update you on whatever information you need to know about it.
Although some casinos frown upon VPN while some do not have any need to worry about it but better still the customer support will update you better on it so you don't get things twisted and make and mistakes.

Sometimes you don't have to rely on support too much, especially those on the casino chat option. I have read a case where support gave a gambler a go ahead other to use an option, I think VPN, but the casino itself doesn't support that based on their policy and when the issue arises, the user was given reference to support approval while the casino was referencing to their TOS, unless when rules are not made very clear I try as much as I can to read and understand then without seeking approval from the customer support.

Exactly, some support can provide wrong information especially regarding terms that commonly being subjective when interpreted by reader.

ToS always governs while support word can be wrong which means it’s always a good habit to verify on our own the exact terms. There’s also some situations that ToS changes without any notification to players.

I do have a habit of checking the ToS before I made deposit just to make sure my money is safe once already deposited in the casino.

In as much it is advisable to not rely on support, you will agree with me that support is also very much important when it comes to reaching out to the casino because in some cases, a complaint might attract the attention of the core team member to attend to you because your case might be that exact type that needed such attention which supersedes the support of the online customer care service agent. 

Verifying from the ToS is also better because a constant and regular checkups on it could keep you informed and abreast of the casino activities in time if they want to act smart because casinos always state it there that they could change their ToS on their own discretion which means they don't owe you any explanations for that so it is best you constantly check it out since you use their platform regularly. So as a smart player, it is good you constantly do a check on ToS before you deposit and play with a casino so as to be on a safe side.

[Eternad]

Exactly, some support can provide wrong information especially regarding terms that commonly being subjective when interpreted by reader.

ToS always governs while support word can be wrong which means it’s always a good habit to verify on our own the exact terms. There’s also some situations that ToS changes without any notification to players.

I do have a habit of checking the ToS before I made deposit just to make sure my money is safe once already deposited in the casino.

In as much it is advisable to not rely on support, you will agree with me that support is also very much important when it comes to reaching out to the casino because in some cases, a complaint might attract the attention of the core team member to attend to you because your case might be that exact type that needed such attention which supersedes the support of the online customer care service agent. 

Verifying from the ToS is also better because a constant and regular checkups on it could keep you informed and abreast of the casino activities in time if they want to act smart because casinos always state it there that they could change their ToS on their own discretion which means they don't owe you any explanations for that so it is best you constantly check it out since you use their platform regularly. So as a smart player, it is good you constantly do a check on ToS before you deposit and play with a casino so as to be on a safe side.

I’m with you on this. It’s just some support is just outsourced which @Khaled pointed out that’s why it’s very hard to fully rely on them especially on matter that will result to ToS violations.

I read before on some gambling ANN thread here that supports give different response on same question that shows how inconsistent they are based on the support handling your chat.

A good support usually add a reference link that will redirect to ToS whenever he/she gives an answer.

[Rockson1]

I think I remember the case Hazink was talking about and if I’m not mistaken, this issue was brought up in a thread on the scam accusation board. So yes, things like this happen and this is exactly why you need to be extra careful with the information you get from customer support. We all know that most of them are outsourced or just low wage freelancers who are not well informed about the service they represent or its terms. It’s mainly the service’s fault for hiring incompetent staff and not making them go through a training program before starting the actual work.

It is a red flag if a casino representative does not know the terms and conditions of the casino they are representing athough I agree to what you said that it is the fault of the casino not only because the employed them without knowing what they are capable of, if an employer wants to hire anyone especially when such employer is very much interested in such person skills, they should put them under probation periods which is also a grace and learning period to enable them not to mess up things or even the full training as you suggested, they can consider to continuously ask them some of questions that relates to those important areas to know if they have learnt before proceeding to giving them offer, you are actually right dude.

[Franklyn-wood]

There are some gambler that create different account in casinos to get welcome bonus especially when the find out that a casinos gives welcome bonus, that is there own mission, they do not think what it can lead them to, as a gambler bonus should not be your target, casinos will never give bonus without placing a mission that must be accomplished for you to earn the reward and sometimes you might compete the mission stories will appear from.no where, I think the best is to deposit and play your game and be free from any manipulation, a player that ignore casinos Tos should also be prepared to receive anything they see whenever.

Even with this, do not forget that they have to make a deposit on the casino they registered on for them to be eligible for the welcome bonus. It is not easy to have multiple accounts on a single casino to claim all these bonuses and it can be very stressful.
I know that there are some gamblers that can do anything for them to make money from gambling and using this technique can be beneficial to them if the casino is giving new players high bonus for every deposit they make.

Yes what you mentioned is exactly what many gamblers are doing and if they have their way, they can even reck the sites.
 It is very impressive to note that many players are just opportunist who are looking for a way to gain from any of the casino sites, probably as a result of previous losses on the same site or even from other sites.
I have also come across gamblers who creates account with the information of some people close to them and give them little on no information of there intentions which in most cases later leads to disagreement between them.

[Joy- maker]

Sometimes you don't have to rely on support too much, especially those on the casino chat option. I have read a case where support gave a gambler a go ahead other to use an option, I think VPN, but the casino itself doesn't support that based on their policy and when the issue arises, the user was given reference to support approval while the casino was referencing to their TOS, unless when rules are not made very clear I try as much as I can to read and understand then without seeking approval from the customer support.

I agree with you on this one, because some support person employed by casinos are just too incompetent for the job, some don't read the terms and conditions of the casino they working for, and some don't even know the job.

I have once encountered something similar where the support person in change of chat option gave wrong information. I was facing withdraw issue, I was unable to withdraw my money from the casino, so I contacted the support team via phone because the casino is my county base casino, since the support person in change of the chat option is not helping matters, and a lady picked up the phone.

I proceed to lay  my complains and she said there is nothing they can do about it unless I try resolving it from my end, I even try telling what she can do to resolve the issue, because I have some experience on that, and she said there is nothing they can do.

So another day I contacted the support team via phone call again and a guy picked up, after  laying my complains it was not even up to two minutes the issue was resolved, and I initiated my withdrawal and withdrawaled successfully.

[JoyceBTC]

I agree with you that it'll be very difficult for casinos to completely stop bonus abuse especially when people are willing to go any length just to cheat but I don’t think removing or heavily restricting bonuses is a good long term move either and that's because it is the part that attracts most customers in the first place. Maybe introducing smarter tracking or limits customers can win bonuses will be more effective in reducing cheating than just increasing rules.

Bonus is very important, and you can choose to take the bonus away because of those who are desperately looking for all means to gain it. The bonus is a reward that is offered to genuine customers because they deserve it.

Taking it away will really affect the casino. One thing about the bonus is that it attracts genuine customers, as well as those who are interested in abusing it. I believe the casino knows the importance of giving bonuses; that is why, no matter how people tend to abuse it, their responsibility is to monitor it to ensure it goes to only those who truly deserve it.

Casinos will always give bonus to their customers but those who abuse it should be tracked and their accounts not allowed to make withdrawals when they win but their activities should not stop the casinos from giving out bonus to the genuine players because bonus is one of the things that keeps them coming to play. Scammers and cheaters are everywhere the best way to detect them is to regularly monitor the players and observe the new accounts once there is a similarities in the names and some information provided during the registration then the casinos should take action to stop them.

That still lead us to KYC verification, because it is only through KYC, casino sites can detect this.

I believe it is totally impossible for casino sites to entirely stop gamblers from getting multiple bonuses by opening several accounts because if they do so, they will lose a lot of customers and at the process also lose their genuine customers. Genuine customers might also be suspected and at the process get suspended.
In conclusion, if they stop gamblers who try opening multiply account for bonuses, the casino sites will lose a lot of money. At the process of chasing bonuses, gamblers also stake their own money, when winning is not guaranteed. So it’s a win for either the casino or the gambler.

[Bushdark]

I think I remember the case Hazink was talking about and if I’m not mistaken, this issue was brought up in a thread on the scam accusation board. So yes, things like this happen and this is exactly why you need to be extra careful with the information you get from customer support. We all know that most of them are outsourced or just low wage freelancers who are not well informed about the service they represent or its terms. It’s mainly the service’s fault for hiring incompetent staff and not making them go through a training program before starting the actual work.

It is a red flag if a casino representative does not know the terms and conditions of the casino they are representing athough I agree to what you said that it is the fault of the casino not only because the employed them without knowing what they are capable of, if an employer wants to hire anyone especially when such employer is very much interested in such person skills, they should put them under probation periods which is also a grace and learning period to enable them not to mess up things or even the full training as you suggested, they can consider to continuously ask them some of questions that relates to those important areas to know if they have learnt before proceeding to giving them offer, you are actually right dude.

This can be very hilarious reading some comments here! How possible could it be that a casino support does not know the terms of service of the casino he is working for? The reality can be very surprising if the support is newly employed and have no experience at all about what he needed to know when working as support that gives answers to users queries.

[adultcrypto]

This can be very hilarious reading some comments here! How possible could it be that a casino support does not know the terms of service of the casino he is working for? The reality can be very surprising if the support is newly employed and have no experience at all about what he needed to know when working as support that gives answers to users queries.

It is possible for the support to miss some items in their TOS considering how bulky the TOS can be sometimes.  They are humans that can make mistakes so anything is possible. I have experienced a case where the support gave a wrong reference to their TOS and it took a second check for us to come to the same page. If you have visited support of different platforms, you will notice that some questions are being directed to people higher in the team, that is because the support cannot act on such matter due to their understanding of what their TOS says about such matters. So it is possible for support not to understand everything about their TOS.

[arwin100]

This can be very hilarious reading some comments here! How possible could it be that a casino support does not know the terms of service of the casino he is working for? The reality can be very surprising if the support is newly employed and have no experience at all about what he needed to know when working as support that gives answers to users queries.

It is possible for the support to miss some items in their TOS considering how bulky the TOS can be sometimes.  They are humans that can make mistakes so anything is possible. I have experienced a case where the support gave a wrong reference to their TOS and it took a second check for us to come to the same page. If you have visited support of different platforms, you will notice that some questions are being directed to people higher in the team, that is because the support cannot act on such matter due to their understanding of what their TOS says about such matters. So it is possible for support not to understand everything about their TOS.

Yeah its possible for them to missed some items that's why its good for us to know those information so that we can point out their misunderstandings and fix the issue immediately.

But if it happens that they still didn't fix and insist something and not helping their players towards their issue, this means the casino is shady and maybe trying to scam them. So its good to be aware on the their response since this measure how good the casino is especially if they admit their errors and fix immediately those mistakes.

[CroverNo01]

This can be very hilarious reading some comments here! How possible could it be that a casino support does not know the terms of service of the casino he is working for? The reality can be very surprising if the support is newly employed and have no experience at all about what he needed to know when working as support that gives answers to users queries.

It is possible for the support to miss some items in their TOS considering how bulky the TOS can be sometimes.  They are humans that can make mistakes so anything is possible. I have experienced a case where the support gave a wrong reference to their TOS and it took a second check for us to come to the same page. If you have visited support of different platforms, you will notice that some questions are being directed to people higher in the team, that is because the support cannot act on such matter due to their understanding of what their TOS says about such matters. So it is possible for support not to understand everything about their TOS.

Except it's a bot which simply follow command, it is possible that customer support can also miss some points on the term of service of the casino they work for and mind you, these terms of services are updated frequently according to how it pleases the casino owners with priority to favour the casino.
I also agree with you that, there are ranking in this type of works and business and your rank determines the level of information you will have access to which is also a clear prove that CS can also miss some details of their TOS

[Wakate]

It’s not worth it to pursue bonus considering how hard the rules of every casino bonus is. I’m surprised how some casino still managed to complain about bonus abuse most notably those who has x40 wagering requirements and more since that requirements is almost a gatekeep to the bonus claim.

Although abusers usually act like bots (some may actually use real bots), they create an account, claim the bonus, fulfill the requirements then withdraw whatever profit they make then rinse and repeat, they are not completely dumb. They know which bonuses to target. They will certainly never try to abuse a bonus that requires making a deposit upfront and fulfilling a high wagering requirement. Most, if not all of them, are only after no-deposit bonuses offered by no-kyc casinos.
What many of them don’t realize, though, is that being no-kyc doesn’t mean the casino doesn’t have other anti-cheating measures that help them spot cheaters.

Fulfilling the actually require on casinos can be a difficult part of trying to make free money from a casino.
Even though you have the time to create different accounts on a casino, they will still ask you to make a deposit and give you wagering requirement and if you are able to fulfill the expected requirements, that is when you can withdraw the bonus offer and what you had used it to make. Many casinos are smart now and there is no way they will give you bonus without a wagering requirement as a new user.

[GiftedMAN]

Fulfilling the actually require on casinos can be a difficult part of trying to make free money from a casino.
Even though you have the time to create different accounts on a casino, they will still ask you to make a deposit and give you wagering requirement and if you are able to fulfill the expected requirements, that is when you can withdraw the bonus offer and what you had used it to make. Many casinos are smart now and there is no way they will give you bonus without a wagering requirement as a new user.

A cheater can do anything possible within his powers to ensure he makes money off the casinos besides he understands the assignment which is to deposit some amount, complete the task and try to hustle by all means to ensure he makes money which is the primary reason why he's creating different accounts. The bonuses are not free which is true and there must be a certain amount of deposit and wagering before bonuses are given but people still make money after doing all the task if they don't then there won't be cheaters in casinos.

[melinoe]

This can be very hilarious reading some comments here! How possible could it be that a casino support does not know the terms of service of the casino he is working for? The reality can be very surprising if the support is newly employed and have no experience at all about what he needed to know when working as support that gives answers to users queries.

Trust me, some supports in some places have so many requests per hour it's not even funny to think what they would write on one of em days

[Itz-prisigold]

Yeah its possible for them to missed some items that's why its good for us to know those information so that we can point out their misunderstandings and fix the issue immediately.

But if it happens that they still didn't fix and insist something and not helping their players towards their issue, this means the casino is shady and maybe trying to scam them. So its good to be aware on the their response since this measure how good the casino is especially if they admit their errors and fix immediately those mistakes.

I fully agree with you,  this is why it's really important that we should be able to know the TOS by reading and understanding the Terms of Service as well as the casino rules ourselves, this will allow us to identify when customer support provides an incorrect response in order to address it immediately rather than wait.

As you stated, how a casino reacts or response to errors made on our behalf shows their character. If they are willing to correct the error fast and acknowledge it's a mistake, it is a good sign. However,  if they continue to insist they have done nothing wrong and fail to assist us,  then that should be a warning or red flag raised and staying away or always try to pay attention to most things in the platform can save someone from a lot of headache.

[Orpichukwu]

Trust me, some supports in some places have so many requests per hour it's not even funny to think what they would write on one of em days

One person is not the only one who handles all the questions and support requests from different users; the problem here is not just the traffic but the people behind the desk handling those queries not having sufficient information about the service they are working for, and it might sound unprofessional to them to tell the person asking they have no idea, so they just hand over whatever they feel is right instead of asking higher authorities for clarification.