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[Fivestar4everMVP]

Trust me, some supports in some places have so many requests per hour it's not even funny to think what they would write on one of em days

One person is not the only one who handles all the questions and support requests from different users; the problem here is not just the traffic but the people behind the desk handling those queries not having sufficient information about the service they are working for, and it might sound unprofessional to them to tell the person asking they have no idea, so they just hand over whatever they feel is right instead of asking higher authorities for clarification.

You are absolutely right, it is always very absurd whenever I contact a customer care support of a service (not just for casinos alone) to find out or make enquiries concerning one of their services and I end up getting some answers that gives or leaves me with the impression that the customer care person doesn't even know what I am talking about, it so so unprofessional..

I one day received a text message from one of the companies i usually patronize when ever I want to buy solar energy products, I called the customer support of the company to inquire more about the content of the text message they sent me, and the customer service told me they do not over such bonus, I told her I just got a got a text message concerning the same bonus, she said It might be an error.. I later visited the company physically and found out they were actually running the bonus, meanwhile their customer support told me they don't have such bonus running, I was really furious.

[Lida93]

Trust me, some supports in some places have so many requests per hour it's not even funny to think what they would write on one of em days

One person is not the only one who handles all the questions and support requests from different users; the problem here is not just the traffic but the people behind the desk handling those queries not having sufficient information about the service they are working for, and it might sound unprofessional to them to tell the person asking they have no idea, so they just hand over whatever they feel is right instead of asking higher authorities for clarification.

It's even more unprofessional to think that you as a support service worker in a casino would start to work by impulse about the policies of your company. That's why it's an organisation and there's no harm in asking a higher ranking personnel in the hierarchy chain about what you don't know or not sure of about the ToS of the casino you're representing. It's better to be sure after asking than spelling wrong information to the customer. You'll be causing more harm than help to your employer.

[Fivestar4everMVP]

Trust me, some supports in some places have so many requests per hour it's not even funny to think what they would write on one of em days

One person is not the only one who handles all the questions and support requests from different users; the problem here is not just the traffic but the people behind the desk handling those queries not having sufficient information about the service they are working for, and it might sound unprofessional to them to tell the person asking they have no idea, so they just hand over whatever they feel is right instead of asking higher authorities for clarification.

It's even more unprofessional to think that you as a support service worker in a casino would start to work by impulse about the policies of your company. That's why it's an organisation and there's no harm in asking a higher ranking personnel in the hierarchy chain about what you don't know or not sure of about the ToS of the casino you're representing. It's better to be sure after asking than spelling wrong information to the customer. You'll be causing more harm than help to your employer.

I don't even see anything else a casino's customer care representative should care more about than studying the casinos terms and conditions so hard and diligently that he or she should be able to recite every single line in the documents without looking at the written document itself, because in the business of running a gambling casino, the casinos terms and conditions is the most important document of all, because most of the time, 90 percent of the questions users or potential users are going to be asking will be centered on the casino's terms and conditions..

Its just that we now live in a generation where everyone has become lazy, many out there are looking for work and then lucky get employed by a company, they want to get paid without doing anything and this is what is affecting most businesses, incompetent employees.

[ARTOIS]

Its just that we now live in a generation where everyone has become lazy, many out there are looking for work and then lucky get employed by a company, they want to get paid without doing anything and this is what is affecting most businesses, incompetent employees.

It has absolutely nothing to do with this generation being lazy It's purely about some greedy casino operators maximizing their profits, why would a casino pay a competent, well trained professional a living wage in BTC when they can pay an outsourced worker peanuts to just copy paste pre written script templates? They are literally just hired to act as meat shields between angry players and the casino's management

[Agbamoni]

Casinos can only tackle bonus abuse to some extent but not totally because a cheat will always be a cheat, those abusers will always want to be smart, sometimes they'll succeed and sometimes they'll get discovered and they will get defaulters punishment, as for casino stopping bonuses, that's not possible because that part of their strategy to get the attention of more players, casinos benefit more from it, they can not stop it but they can give some break and start it up again later whenever they think is necessary for them.

Professional cheaters will always find a means to bypass the casino surveillance on bonus abuse, no matter how hard the casino tries. Each casino has a loophole, some similar to others. When the abuser discovers how to pass through the loophole without getting caught, it becomes an issue for the casino. The most difficult part for a bonus abuser is wagering. Wagering seems difficult due to the requirement to wager a bonus. Casinos made it so difficult because of bonus abusers. If it were that easy to wager a bonus, the number of abusers would be much higher.

[arwin100]

Casinos can only tackle bonus abuse to some extent but not totally because a cheat will always be a cheat, those abusers will always want to be smart, sometimes they'll succeed and sometimes they'll get discovered and they will get defaulters punishment, as for casino stopping bonuses, that's not possible because that part of their strategy to get the attention of more players, casinos benefit more from it, they can not stop it but they can give some break and start it up again later whenever they think is necessary for them.

Professional cheaters will always find a means to bypass the casino surveillance on bonus abuse, no matter how hard the casino tries. Each casino has a loophole, some similar to others. When the abuser discovers how to pass through the loophole without getting caught, it becomes an issue for the casino. The most difficult part for a bonus abuser is wagering. Wagering seems difficult due to the requirement to wager a bonus. Casinos made it so difficult because of bonus abusers. If it were that easy to wager a bonus, the number of abusers would be much higher.

Maybe they can do it temporarily but they cannot provably sustain those abuse they made, since the casino would eventually find out those illegal actions made. We have seen lots of people complaining in different casino threads that they are been compromised by the casino, but later on they found out and exposed by the casino representative that they are doing some bonus and other type of abuse while playing on their casino.

This is also why casino implement high wager requirements, so people doing such act will get discourage to proceed on their abusive act. But also its unfortunate that all gamblers are been affected that's why there are lots of gamblers don't want to avail the bonuses because they know the requirement is to much and seems hard to achieve.

[MainIbem]

Its just that we now live in a generation where everyone has become lazy, many out there are looking for work and then lucky get employed by a company, they want to get paid without doing anything and this is what is affecting most businesses, incompetent employees.

It has absolutely nothing to do with this generation being lazy It's purely about some greedy casino operators maximizing their profits, why would a casino pay a competent, well trained professional a living wage in BTC when they can pay an outsourced worker peanuts to just copy paste pre written script templates? They are literally just hired to act as meat shields between angry players and the casino's management

If he had said some people then it would be understandable but saying everyone is lazy os surprising cause how would the world even function properly if everyone is lazy? Anyways if a customer care operative is not equal to the task but earning a huge wage then the casino has every right to change that particular representative to someone that's ready to carry out his/her duties properly, if you have an employee that seems like a threat to your business what's the best approach if not to relieve such person of the job and employ a better person that would handle the job properly.

[Mr Reporter]

Its just that we now live in a generation where everyone has become lazy, many out there are looking for work and then lucky get employed by a company, they want to get paid without doing anything and this is what is affecting most businesses, incompetent employees.

It has absolutely nothing to do with this generation being lazy It's purely about some greedy casino operators maximizing their profits, why would a casino pay a competent, well trained professional a living wage in BTC when they can pay an outsourced worker peanuts to just copy paste pre written script templates? They are literally just hired to act as meat shields between angry players and the casino's management

Well in my opinion I think thing like should not even take place at first in a competitive situation like this the question is still why would a casino pay such little amount of of put nut’s to their workers that is very bad to the reputation of the casino industry.. Well Exactly my point maybe it about maximizing profits but still why would they even invest in skilled staff when you can exploit cheaper labor? It's a harsh reality in many industries, not just casinos this bad bring bad luck or bad name to the casino…

[Odohu]

One person is not the only one who handles all the questions and support requests from different users; the problem here is not just the traffic but the people behind the desk handling those queries not having sufficient information about the service they are working for, and it might sound unprofessional to them to tell the person asking they have no idea, so they just hand over whatever they feel is right instead of asking higher authorities for clarification.

It's even more unprofessional to think that you as a support service worker in a casino would start to work by impulse about the policies of your company. That's why it's an organisation and there's no harm in asking a higher ranking personnel in the hierarchy chain about what you don't know or not sure of about the ToS of the casino you're representing. It's better to be sure after asking than spelling wrong information to the customer. You'll be causing more harm than help to your employer.

In a formal organization, there is always a hierarchy of command and the list in that chain of command are the support who can be ordinary employees recruited to attend to minor issues regarding the business. When they have issue that is beyond their power, they will escalate to higher authorities and there must be someone with the power to attend to the issue. If it is a technical issue, they will direct it to the technical department and if it is a legal issue, they will also channel to the legal department. This is how businesses are ran and casinos are not exempted from such.

[Gentle_Soul]

Every gambler should actually spend each spare time that they can afford to use in going through some of the casinos ToS and it would prevent some you from falling prey into some of the things you all commonly complain about casinos taking advantage of with their well calculated scripted terms that the gambler can't argue against whether they innocently broke the rules out of ignorance or not. However, I do know that a reputable casino wouldn't deny you withdrawal of your won funds regardless of how many times you are winning, only shady ones does that.

The best time to read through the TOS of casinos is before registration because there is no point reading the TOS after registration and deposit. After making deposit and even getting winning, it may become problematic to find out some aspect of the TOS are not suitable to you. No matter how busy I am, I try to scan through the TOS of any casino I'm just making account in to avoid having issues because ignorance is never an excuse.

Yeah that’s definitely the best approach honestly if you are just chasing bonuses it’s better not to deposit at all especially if you don’t fully understand the TOS or if something seems suspicious and bonuses are designed to attract players and they are rarely as simple as free money and Casinos aren’t giving away money without conditions so it’s important to be careful instead of risking your money on things like this and for it is mor smarter to invest it in something more valuable stuff like learning new skills or working on personal development that way you can build a more stable and reliable source of income

That's exactly my problem usually with this casinos I really want to know why its difficult to withdraw your funds when you win a hug amount of money I think all those procedures for withdrawing a huge amount should be part of the casino proceedings and once you have been able to withdraw small amounts then you can also be able to withdraw even when you win a hug amount of money.

[Sarah Jordan]

Its just that we now live in a generation where everyone has become lazy, many out there are looking for work and then lucky get employed by a company, they want to get paid without doing anything and this is what is affecting most businesses, incompetent employees.

It has absolutely nothing to do with this generation being lazy It's purely about some greedy casino operators maximizing their profits, why would a casino pay a competent, well trained professional a living wage in BTC when they can pay an outsourced worker peanuts to just copy paste pre written script templates? They are literally just hired to act as meat shields between angry players and the casino's management

The laziness in this generation is not going to stop at all. People are now using artificial intelligence to write scripts after being paid huge amounts of money to deliver a work they are meant to use their brains to deliver. If casinos start sourcing other ways of getting their jobs done without paying big money to the lazy programmers, this will look like they are not ready to spend money to get authentic job delivery.i know you will not want to pay big money for dirty jobs.

[Wakate]

Well in my opinion I think thing like should not even take place at first in a competitive situation like this the question is still why would a casino pay such little amount of of put nut’s to their workers that is very bad to the reputation of the casino industry.. Well Exactly my point maybe it about maximizing profits but still why would they even invest in skilled staff when you can exploit cheaper labor? It's a harsh reality in many industries, not just casinos this bad bring bad luck or bad name to the casino…

It is the casino that knows how much work their workers is doing to keep the casino working. You meed to understand that for a casino to be live, there must be workers that are available to out things in order so that users can issue out their complaints that are not favorable to them so it can be resolved. If a casino is having reputation problem then it will not come from the mere workers but the core team in charge of the casino.

[ultrloa]

Yeah that’s definitely the best approach honestly if you are just chasing bonuses it’s better not to deposit at all especially if you don’t fully understand the TOS or if something seems suspicious and bonuses are designed to attract players and they are rarely as simple as free money and Casinos aren’t giving away money without conditions so it’s important to be careful instead of risking your money on things like this and for it is mor smarter to invest it in something more valuable stuff like learning new skills or working on personal development that way you can build a more stable and reliable source of income

That's exactly my problem usually with this casinos I really want to know why its difficult to withdraw your funds when you win a hug amount of money I think all those procedures for withdrawing a huge amount should be part of the casino proceedings and once you have been able to withdraw small amounts then you can also be able to withdraw even when you win a hug amount of money.

This situation is somehow frustrating especially that its hard to win huge prizes and then we need to proceed on many verification before we can withdraw our winnings.

But somehow I understand the procedure, sine the casino sometimes want to verify their winners. This is the reason its important to choose those casinos with good standings, so that there's huge chance for us to take out or withdraw our winnings once verification process is done. Since there are casinos keeps delaying more and try to deny the withdrawal then block the account of their winners to avoid paying them.

[Promocodeudo]

It is the casino that knows how much work their workers is doing to keep the casino working. You meed to understand that for a casino to be live, there must be workers that are available to out things in order so that users can issue out their complaints that are not favorable to them so it can be resolved. If a casino is having reputation problem then it will not come from the mere workers but the core team in charge of the casino.

Who doesn't know this, for any casino to be up and running, there are people behind that, it is very simple to understand, I agree on what you said about casino reputation, there's something I have been taking record of about some casinos, reputable will always be very fast or even though they are not fast, they will make sure that any reported issue from the players are been resolved because they know what it means to keep lingering things like this, if any casino reputation start getting tainted, it should be blamed on them directly not on their workers as you have said.

[mitchr4]

...
Who doesn't know this, for any casino to be up and running, there are people behind that, it is very simple to understand, I agree on what you said about casino reputation, there's something I have been taking record of about some casinos, reputable will always be very fast or even though they are not fast, they will make sure that any reported issue from the players are been resolved because they know what it means to keep lingering things like this, if any casino reputation start getting tainted, it should be blamed on them directly not on their workers as you have said.

The people who handle player complaints need to really understand their job well. A wrong decision can be bad for both the player and the casino reputation. That is why management plays a big role in making sure the support team is properly trained. Strong management working together is a must for any casino that wants to keep its players trust.

[Hazink]

That's exactly my problem usually with this casinos I really want to know why its difficult to withdraw your funds when you win a hug amount of money I think all those procedures for withdrawing a huge amount should be part of the casino proceedings and once you have been able to withdraw small amounts then you can also be able to withdraw even when you win a hug amount of money.

That habit is common in almost every financial sector. Once a large sum of money wants to leave their system, they will have to cross-check over and over again to make sure there is no problem anywhere. The same thing is applicable to some country banks when you want to make a physical deposit in an amount that's high, I don't have problem for a casino that don’t claim to be KYC free to ask for CYC but once verification is passed they should allow players get their money without further excuses.

[GiftedMAN]

That's exactly my problem usually with this casinos I really want to know why its difficult to withdraw your funds when you win a hug amount of money I think all those procedures for withdrawing a huge amount should be part of the casino proceedings and once you have been able to withdraw small amounts then you can also be able to withdraw even when you win a hug amount of money.

Small winnings have nothing to affect the casinos but winning a huge amount of money will always attract different eyes the casinos will always try to cross check the account of the person to know if there is any suspicious thing that has happened in the person's account once they discover anything fishy they will give signals so that the person can not make withdrawals. If the person is sure that he hasn't cheated the casino then he has the right to present all the necessary information that will be needed before dragging the casino if they refuse to pay him.

[khaled0111]

The people who handle player complaints need to really understand their job well. A wrong decision can be bad for both the player and the casino reputation. That is why management plays a big role in making sure the support team is properly trained.

Yes, it’s the managers or owners responsibility to keep a close eye on their employees and their overall performance. But it’s not always that easy especially for big companies/casinos where there are many employees in different departments. That’s why most reputable businesses provide an option for their customers to rate the support agent who assisted them. Customers share part of the responsbilty and they need to make use of such tools to help improve the company’s overall service.

[Barikui1]

Small winnings have nothing to affect the casinos but winning a huge amount of money will always attract different eyes the casinos will always try to cross check the account of the person to know if there is any suspicious thing that has happened in the person's account once they discover anything fishy they will give signals so that the person can not make withdrawals. If the person is sure that he hasn't cheated the casino then he has the right to present all the necessary information that will be needed before dragging the casino if they refuse to pay him.

This exact character or way of doing things you just spoke of is mostly done by broke or poor casino that struggles to pay out winnings, talk less of big winning, and casinos like that should be avoided by all means because they are not being honest, because this are type of casino that will always see a problem in any of their customer account that got a big winning, just because they just don't want to pay, and in most cases, they are successful at it, which is very bad, so once a casino shows such characters, they should be dragged or even persecuted in the court of law if it's possible because that is an act of criminality.

[ARTOIS]

The people who handle player complaints need to really understand their job well. A wrong decision can be bad for both the player and the casino reputation. That is why management plays a big role in making sure the support team is properly trained.

Yes, it’s the managers or owners responsibility to keep a close eye on their employees and their overall performance. But it’s not always that easy especially for big companies/casinos where there are many employees in different departments. That’s why most reputable businesses provide an option for their customers to rate the support agent who assisted them. Customers share part of the responsbilty and they need to make use of such tools to help improve the company’s overall service.

The only real tool we have to keep these centralized casinos in check is public reputation if a casino has garbage support or is playing games with your funds, you don't fill out their private feedback form to help them improve You withdraw your sats, take your bankroll to a competing provably fair site, and vote with your wallet