COINS.GAME | THE MOST REWARDING CRYPTO CASINO | SPORTSBOOK & CASINO

[murraycalder]

Site is having many issues. Deposits are taking over 24hours. Most still waiting.

[dimonstration]

Site is having many issues. Deposits are taking over 24hours. Most still waiting.

Confirming this issue as legit since I have a pending deposit too using TRC20 USDT while the support gives me an ETA of 2hrs before this issue was finished.

I just hope that they should temporarily disable the deposit just like what they did on fiat deposits so that user will not deposit and wait for long time until they finished the maintenance. 

[panjul07]

Site is having many issues. Deposits are taking over 24hours. Most still waiting.

Confirming this issue as legit since I have a pending deposit too using TRC20 USDT while the support gives me an ETA of 2hrs before this issue was finished.

I just hope that they should temporarily disable the deposit just like what they did on fiat deposits so that user will not deposit and wait for long time until they finished the maintenance. 

Seems to be true, I also read some complaints in the chat room about deposit and long withdrawal.
It seems they are experiencing technical issue with their wallet but hope they will fix it as soon as possible.
Maybe coins.game need to have live support who can actively inform the situation in the chat room or at least give a notification if there is on going issue at the site to avoid complaints and disappointment from players.
At least having more active mods in the chat room will help a bit IMO because I read someone talk about "hack" as well which may make others feel afraid of the situation.

[xLays]

Site is having many issues. Deposits are taking over 24hours. Most still waiting.

Confirming this issue as legit since I have a pending deposit too using TRC20 USDT while the support gives me an ETA of 2hrs before this issue was finished.

I just hope that they should temporarily disable the deposit just like what they did on fiat deposits so that user will not deposit and wait for long time until they finished the maintenance.  

I experienced a similar issue last week with a pending deposit using TRON blockchain USDT. It took about 4-8 hours to resolve my deposit issue but the support team assured me it would be fixed as soon as possible but it didn't. Also they didn't provide the reason for the delay. It's not about the Tron blockchain because when I checked the explorer the transaction was already confirmed but the USDT is still not credited to my account. It was credited after 4-8 hours.

[dimonstration]

Site is having many issues. Deposits are taking over 24hours. Most still waiting.

Confirming this issue as legit since I have a pending deposit too using TRC20 USDT while the support gives me an ETA of 2hrs before this issue was finished.

I just hope that they should temporarily disable the deposit just like what they did on fiat deposits so that user will not deposit and wait for long time until they finished the maintenance.  

I experienced a similar issue last week with a pending deposit using TRON blockchain USDT. It took about 4-8 hours to resolve my deposit issue but the support team assured me it would be fixed as soon as possible but it didn't. Also they didn't provide the reason for the delay. It's not about the Tron blockchain because when I checked the explorer the transaction was already confirmed but the USDT is still not credited to my account. It was credited after 4-8 hours.

Probably on their side because I notice that remove a lot of fiat currency option in their deposits. I still manage to play few days ago without any problem both withdrawal and deposit. I’m not sure if this issue is persistent on last few days when I’m not making a deposit.

@panjul, now that you mention about possible hack. I become more scared about my pending deposit.  I hope that I read the chat box before I made deposit.

[Denis Coins]

We apologize for the delay in deposits.

@panjul, now that you mention about possible hack. I become more scared about my pending deposit.  I hope that I read the chat box before I made deposit.

As far as I'm concerned, there's a technical issue from the payment provider side. They are working on fixing it. As soon as it gets fixed, all the payment will be processed.

Funds are SAFU.

Site is having many issues.

What issues are you facing other than deposit getting delayed? Please share them here so that I can report them to the respective team member.

[murraycalder]

Site is having many issues.

What issues are you facing other than deposit getting delayed? Please share them here so that I can report them to the respective team member.
[/quote]

cheers for letting us know. the chat support staff havent been very informative and are saying different things to people. others are saying that balances have disappeared. Some strange bets cant happen on originals. Auto play is very temperamental. Sometimes it will still bet even when you leave the game.

[Denis Coins]

cheers for letting us know. the chat support staff havent been very informative and are saying different things to people. others are saying that balances have disappeared. Some strange bets cant happen on originals. Auto play is very temperamental. Sometimes it will still bet even when you leave the game.

Thank you a lot for sharing all these. Again, we are extremely sorry for the inconvenience.

I have already forwarded this to the respective team and got an update. They are working on fixing this too.

[murraycalder]

cheers for letting us know. the chat support staff havent been very informative and are saying different things to people. others are saying that balances have disappeared. Some strange bets cant happen on originals. Auto play is very temperamental. Sometimes it will still bet even when you leave the game.

Thank you a lot for sharing all these. Again, we are extremely sorry for the inconvenience.

I have already forwarded this to the respective team and got an update. They are working on fixing this too.

However I still really like the casino. I dont doubt that it will be resolved.

Im currently unable to chat as well. Which has never happened.

[AllimanKa]

Hello,

much of the people also tell that the Balance automatically goes near 0... Somebody autoplaying games like a ghost.

I have the same problem you can take a look in my Account? In the morning i have a btc withdrawal near 300$ on a btc adress i never know and never make. This was canceled from Support. After some minutes later i see how this btc balance was smaller and smaller now i have nothing on balances. But i never play like this.  Plz check all and refund my balance.  Chat is not working now also. I like this Casino and want to continue playing but i want to win or lose this money with playing not with a hack or some problems.

Thx

[Wapfika]

Hello,

much of the people also tell that the Balance automatically goes near 0... Somebody autoplaying games like a ghost.

I have the same problem you can take a look in my Account? In the morning i have a btc withdrawal near 300$ on a btc adress i never know and never make. This was canceled from Support. After some minutes later i see how this btc balance was smaller and smaller now i have nothing on balances. But i never play like this.  Plz check all and refund my balance.  Chat is not working now also. I like this Casino and want to continue playing but i want to win or lose this money with playing not with a hack or some problems.

Thx

You should ask the support to check your IP login if there’s any changes to your regular IP address? Your chance of getting help will be high if you didn’t use VPN to login and stick to your regular IP.

The betting pattern is very hard to use as an evidence because you can deliberately involved on high risk game then report to support that your account is suspiciously hacked when loss. This case will be different if multiple users reported the same issue.

[AllimanKa]

Hello,

i understand your answer. But much people have this problems since today. I have some Pictures made from the Chat. I never bet like this... no game which i played was bet this balance... Other player should bet 250$ also on one game. Other log also in and find a withdrawable or no balance left on the account.

Support don't help at this time. So i write to this Forum. Maybe other players will write this problems to.

Just waiting for technical support and refund or explanation. Because all beginning this morning to coins.game.

Maybe somebody of Coins.game read this an can send me a pm.

[Little Mouse]

Chat was disabled and it was announced in the telegram channel- https://t.me/coins_game/1221
It has been enabled now.

For the rest, as above shared, please allow them time to fix the problems. Wait for official announcement. If you see the problem still there after the announcement, report them on the support.

[komisariatku]

I noticed there was a UI update on the coins site. I assume this outage is part of site maintenance. Yesterday I also had time to wait for deposits and withdrawals but everything was finished. I haven't made another deposit since their site update but I hope things get back to normal.

Actually, problems with pending deposits or withdrawals are normal if Coins management makes an official announcement regarding the maintenance they are carrying out, so that we users don't have negative thoughts, but so far all my funds are fine.

[lionheart78]

I experienced a similar issue last week with a pending deposit using TRON blockchain USDT. It took about 4-8 hours to resolve my deposit issue but the support team assured me it would be fixed as soon as possible but it didn't. Also they didn't provide the reason for the delay. It's not about the Tron blockchain because when I checked the explorer the transaction was already confirmed but the USDT is still not credited to my account. It was credited after 4-8 hours.

Probably on their side because I notice that remove a lot of fiat currency option in their deposits. I still manage to play few days ago without any problem both withdrawal and deposit. I’m not sure if this issue is persistent on last few days when I’m not making a deposit.

It is obviously on their side since the deposit is successfully transferred on the given address.  Probably the casino is experiencing some glitches on their system whih I think is sometimes unavoidable.  The good thing is that it was been fixed and the deposited amount is credited even if it takes longer than what is anticipated.

@panjul, now that you mention about possible hack. I become more scared about my pending deposit.  I hope that I read the chat box before I made deposit.

If there is a hack then the casino will notify their users, there will be leaked news if the casino don't.

I noticed there was a UI update on the coins site. I assume this outage is part of site maintenance. Yesterday I also had time to wait for deposits and withdrawals but everything was finished. I haven't made another deposit since their site update but I hope things get back to normal.

This might probably be causing the problem, but thinking of it, the back-end shouldn't be affected by the UI update since UI happens in the front-end while deposits goes to the back-end system of the casino if I am not mistaken.

Actually, problems with pending deposits or withdrawals are normal if Coins management makes an official announcement regarding the maintenance they are carrying out, so that we users don't have negative thoughts, but so far all my funds are fine.

Have you tried withdrawing your fund and does not experience any delay? I think there is no issue on the display of the balance but rather the crediting of the deposit and processing of withdrawal.

[komisariatku]

Have you tried withdrawing your fund and does not experience any delay? I think there is no issue on the display of the balance but rather the crediting of the deposit and processing of withdrawal.

Yesterday I made a deposit and withdrawal. I waited around 4 hours for my deposit to be recorded in the site balance and waited around 5 hours for the withdrawal to reach my wallet. It may be annoying but as long as they are committed to fixing it, it's certainly no problem and I'll be back in a few days when everything is back to normal.

[murraycalder]

Cheeky chat support asking me to wait another 48hrs. Hell no. Everyone else is getting there depos.

Its pretty bad

[dimonstration]

Cheeky chat support asking me to wait another 48hrs. Hell no. Everyone else is getting there depos.

Its pretty bad

I get same response but at the same time the support seems already a little bit annoyed on their reply.  

I’m just asking for an update after 8hrs of waiting while they promise a 2hrs waiting for this maintenance to finish. I message them just once this morning yet his reply seems like I already asked for update multiple times. I swear I will not gonna ask again!  

[Bitinity]

I’m just asking for an update after 8hrs of waiting while they promise a 2hrs waiting for this maintenance to finish. I message them just once this morning yet his reply seems like I already asked for update multiple times. I swear I will not gonna ask again!  

It is a common thing because live support is working/answering to questions/inquiries based on the information they get from the other team who is in charge for the issue. In such deposit/withdrawal issue, the one who is in charge for the issue must be the finance staff who has the access to do anything about deposit/withdrawal system. Live support cant do nothing more except giving information as what they get from the finance staff and if the issue is still not yet fixed or need more hours means that the finance staff is still working on it. What you did is not wrong because you are asking again after the ETA they gave before, maybe most players will do the same like what you did because they are worrying about their deposit/withdrawal which is something normal.

[hd49728]

It is a common thing because live support is working/answering to questions/inquiries based on the information they get from the other team who is in charge for the issue.

Customer support staffs have to work with Non-Disclosure Agreement with their company so they are not allowed to disclose internal information to customers without permissions. Their answers sometimes are general because of NDA.

In such deposit/withdrawal issue, the one who is in charge for the issue must be the finance staff who has the access to do anything about deposit/withdrawal system. Live support cant do nothing more except giving information as what they get from the finance staff and if the issue is still not yet fixed or need more hours means that the finance staff is still working on it.

Customer staffs only can answer on behalf of responsible team with censored information so what they can say to customers is very limited. I used to work as a customer staff and I know about this procedure. Sometimes I myself felt very boring with my answer too but I can not do anything more than that.

What you did is not wrong because you are asking again after the ETA they gave before, maybe most players will do the same like what you did because they are worrying about their deposit/withdrawal which is something normal.

It is a fair concern from any user because it is related to their money. The user here only can stay and see how the issue will be resolved by the team.