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Sucks to see you play according to their plan. I experienced this same issue before on Blackjack.fun which I made 800$ profit out of 50$ bankroll. They process withdrawal manually on my account which already took more than 24hrs pending.
In the end, I’m tempted to play due to long waiting time until I lose it all. This is why we should play only on trusted casino because automatic withdrawal is always available on your account no matter how many profit you can get from small amount.
This is why patience is needed when it comes to "waiting", this kind of waiting may happen anytime in any casinos so we as players should be smart enough to wait.
I know waiting is annoying especially if the casino need longer time than what they said earlier.
I'm experienced the same thing in the past in few casinos and I also experienced the same thing when I decided to play and lost all my balance while waiting.
Lesson learned since that time so it is always better to wait.
I will try to communicate with my personal manager and ask about your issue. What’s your username?
Although he has lost all his balance, at least ask them about the update of his verification process.
More than 48hours is already too long IMO for KYC verification, if I have to guess then they will answer that the verification takes longer because of weekend