BC.game asking me to lose intentionally, then confiscating funds ---> RESOLVED!

[Jannn]

We sincerely apologize for any inconvenience you've experienced. Rest assured, we take this issue seriously, and our team is currently investigating the discrepancies in your case. We understand the importance of a timely resolution, and we aim to provide you with a comprehensive response within the next 24 hours. Your patience is greatly appreciated as we work to address and resolve this situation. If you have any additional information or concerns, please feel free to share them with us. We are committed to ensuring a fair and transparent resolution.

We also apologize for any inefficiencies you may have encountered with our team. Please be informed that major changes are underway, and the support experience is set to become much smoother. We appreciate your understanding and value your continued trust in BC.GAME.

Best regards,

BC.GAME Support Team

YOU GUYS HAVE TO PAY MY WINNINGS, BRO !
YOU LOST THE CASE OFFICIALLY AGAINST ME ON CASINO.GURU, AND STILL REFUSED TO PAY

HOW UGLY IS THIS FOR YOUR BUSINESS NOT HONORING PLAYERS WINNINGS LIKE THAT ?

[suzanne5223]

We sincerely apologize for any inconvenience you've experienced. Rest assured, we take this issue seriously, and our team is currently investigating the discrepancies in your case. We understand the importance of a timely resolution, and we aim to provide you with a comprehensive response within the next 24 hours. Your patience is greatly appreciated as we work to address and resolve this situation. If you have any additional information or concerns, please feel free to share them with us. We are committed to ensuring a fair and transparent resolution.

We also apologize for any inefficiencies you may have encountered with our team. Please be informed that major changes are underway, and the support experience is set to become much smoother. We appreciate your understanding and value your continued trust in BC.GAME.

Best regards,

BC.GAME Support Team

YOU GUYS HAVE TO PAY MY WINNINGS, BRO !
YOU LOST THE CASE OFFICIALLY AGAINST ME ON CASINO.GURU, AND STILL REFUSED TO PAY

HOW UGLY IS THIS FOR YOUR BUSINESS NOT HONORING PLAYERS WINNINGS LIKE THAT ?

Casino Guru is one of the fair platforms to know good casinos and also report casino scams. If you won the case there and the casino is not paying you. I will also advise you to take the issue to Askgamblers/url] but if you have already done that then what you have to do is wait since the casino seems to be spoiling its reputation through an issue like yours.

[holydarkness]

We sincerely apologize for any inconvenience you've experienced. Rest assured, we take this issue seriously, and our team is currently investigating the discrepancies in your case. We understand the importance of a timely resolution, and we aim to provide you with a comprehensive response within the next 24 hours. Your patience is greatly appreciated as we work to address and resolve this situation. If you have any additional information or concerns, please feel free to share them with us. We are committed to ensuring a fair and transparent resolution.

We also apologize for any inefficiencies you may have encountered with our team. Please be informed that major changes are underway, and the support experience is set to become much smoother. We appreciate your understanding and value your continued trust in BC.GAME.

Best regards,

BC.GAME Support Team

YOU GUYS HAVE TO PAY MY WINNINGS, BRO !
YOU LOST THE CASE OFFICIALLY AGAINST ME ON CASINO.GURU, AND STILL REFUSED TO PAY

HOW UGLY IS THIS FOR YOUR BUSINESS NOT HONORING PLAYERS WINNINGS LIKE THAT ?

Casino Guru is one of the fair platforms to know good casinos and also report casino scams. If you won the case there and the casino is not paying you. I will also advise you to take the issue to Askgamblers but if you have already done that then what you have to do is wait since the casino seems to be spoiling its reputation through an issue like yours.

As I said on Jannn's own thread, BC is [apparently] finally trying to fix the situation they're currently in. Let's wait and see what'll come out on Gekke's case. And after that, I'll try to ask them to take another look at Jannn's. They're on a long way to restore their reputation due to the silence, because after these cases got solved, I think people will understandably still exercise some cautions playing on the platform [as they should], but for the time being, let's see them work these issues and be civil.

[BC.Game Support]

We have thoroughly investigated the matter and determined that the problem is related to an anomaly with our odds source, 'Betby.' We had no control over this issue, which led to a negative experience on our platform.

BC Game and 500 Casino both use 'Betby' as our odds supplier. In this instance, a customer placed bets on the same market on both websites simultaneously. The odds provider: 'Betby', monitors betting patterns across the platforms it supports and places restrictions on players to prevent excessive bets on particular markets. It appears that the user was limited from placing bets on that specific market; however, the provider did not realize this restriction until five days later. With the user having already withdrawn money from 500.Casino, the provider had no choice but to void the bet on our website, where the user still had a balance. This situation was entirely beyond our control and not due to any fault on our end. The provider has the discretion to handle bets as they see fit.

The awkwardness arose from the delayed voiding of the bet and our lack of an immediate response. While, typically, we wouldn't honor winnings in such circumstances, we have decided to do so out of good faith. We acknowledge the inconvenience caused by the delay and lack of communication.

Your funds have been refunded to your BC.Game account, and you are free to withdraw them. We apologize for any inconvenience and appreciate your understanding.

Have a great day!

[GekkeBelg]

Yes, I can confirm they contacted me on Telegram and after a brief discussion BC.game decided to credit me the missing 88mbtc and paid me in full.
So, for me this case can finally be closed with a very positive outcome.

Thank you for all who supported me in this battle! I will now retract my support from the flag. I would like to ask everyone who supported my flag to retract the support too, although this is ofcourse up to everyone's own choice.
I'm glad BCgame decided to brush up their acts before it was too late to save their reputation. If I weren't limited in their sportsbetting, I would have considered to come back and play there but in this case I will just withdraw my funds now.

[holydarkness]

I'm glad your case got resolved. As you've been made whole again and marked this case as solved, thus forgiving them, the clauses in the flag that I supported are no longer true. I am withdrawing my support to the flag and will update the summary with this case marked as solved.

I will normally advise to mark the solved case as "solved" [already done] and lock the thread to prevent further meaningless discussion. But it might be wise to keep this thread open for the next 24 hours to give anyone overseeing this thread a space to speak up their mind. Do you mind to keeep it open for the next 24 hours and then lock them after?

[GekkeBelg]

I'm glad your case got resolved. As you've been made whole again and marked this case as solved, thus forgiving them, the clauses in the flag that I supported are no longer true. I am withdrawing my support to the flag and will update the summary with this case marked as solved.

I will normally advise to mark the solved case as "solved" [already done] and lock the thread to prevent further meaningless discussion. But it might be wise to keep this thread open for the next 24 hours to give anyone overseeing this thread a space to speak up their mind. Do you mind to keeep it open for the next 24 hours and then lock them after?

That was exactly my idea, I will close this thread only on Monday evening so that people still have 2 days to share their opinion in here. This is because the people were so heavily invested in this topic so it would be rough to just shut them out.

[Get-Paid.com]

That was exactly my idea, I will close this thread only on Monday evening so that people still have 2 days to share their opinion in here. This is because the people were so heavily invested in this topic so it would be rough to just shut them out.

What will you do about the flag in the very first post in this thread?

[holydarkness]

What will you do about the flag in the very first post in this thread?

It's retracted

[...] I will now retract my support from the flag. I would like to ask everyone who supported my flag to retract the support too, although this is ofcourse up to everyone's own choice.
[...]

[Mahdirakib]

Thank you for all who supported me in this battle! I will now retract my support from the flag. I would like to ask everyone who supported my flag to retract the support too, although this is ofcourse up to everyone's own choice.

Glad to hear that your issue has been resolved by BCgame team. I was expecting some positive outcome after this post of efialtis. They have taken a long time to pay you the fair winnings. But BCgame team has started to solve all the issues in Bitcointalk with a new support agent, which is a good sign. I have withdrawn my support from the flag.

Although you have withdrawn your flag, but it is still active as a few many forum members are supporting it (including some DT members). Perhaps, all the forum members would like to withdraw their support as your issue has been resolved (also the issues of two other users). You should mention those people after 24 hours who won't remove their support from the flag. Some of them may miss to follow the update here. The mention will work as a reminder to revise their decisions.

[Marvelman]

I'm really happy your case got resolved.  It's great that BC. game is trying to make things right by having a new support agent handle complaints now.  It seems like they wanna get back in people's good graces and,  nobodys perfect - we all mess up sometimes. Even companies. But they deserve the opportunity to do better from here on out.

[bitbollo]

good news for all parties involved!
because it is not only the victory of the user or the platform, but also of an entire community that is able to show its value without having to rely in complex systems to manage these disputes...
Of course, it's always better to resolve things privately or avoid these things to happens.

[xLays]

I'm glad your case got resolved. As you've been made whole again and marked this case as solved, thus forgiving them, the clauses in the flag that I supported are no longer true. I am withdrawing my support to the flag and will update the summary with this case marked as solved.

I will normally advise to mark the solved case as "solved" [already done] and lock the thread to prevent further meaningless discussion. But it might be wise to keep this thread open for the next 24 hours to give anyone overseeing this thread a space to speak up their mind. Do you mind to keeep it open for the next 24 hours and then lock them after?

That was exactly my idea, I will close this thread only on Monday evening so that people still have 2 days to share their opinion in here. This is because the people were so heavily invested in this topic so it would be rough to just shut them out.

That's great news that the issue got resolved positively! Did they offer any additional compensation for the delay in settling the matter over the past three months? I had trouble withdrawing money from other casino and I ended up losing the amount I wanted to withdraw. They gave me at least compensation to make up for it.

[Shishir99]

BC Game and 500 Casino both use 'Betby' as our odds supplier. In this instance, a customer placed bets on the same market on both websites simultaneously. The odds provider: 'Betby', monitors betting patterns across the platforms it supports and places restrictions on players to prevent excessive bets on particular markets.

Thanks for the good investigation and solving the issue. But I would like to ask the player some questions regarding the bet he made.

Yes, I can confirm they contacted me on Telegram and after a brief discussion BC.game decided to credit me the missing 88mbtc and paid me in full.
So, for me this case can finally be closed with a very positive outcome.

Mr. GekkeBelg!
Please be honest here. The people were supporting you, and you already got your winnings. Now, please answer my question with honesty. Didn't you know that placing bets on the same game and in the same market is not allowed? I guess you should know it because you are a regular gambler and you have tried 40+ sportsbooks according to you. I have seen some users asking why you chose such platforms when you can place a big bet on a reputed established casino. Your excuse was you wanted better odds, and that's why you looked for a different market. But, as I understand, you cannot place a bet on the same game with the same market provider. Or am I wrong?

We were blaming the BC game for not paying you. But after the explanation they wrote and generously added your winnings because there was a delay from their side, I believe they were too generous. If you raise the same accusation against bigger platforms, I bet you wouldn't get that winning today because of the violation you made.

[Poika5]

Didn't you know that placing bets on the same game and in the same market is not allowed?

It is allowed, and I will continue doing it. Betby can link my accounts later and limit me on every site, but voiding bets 5 days later is ridiculous.

Casinos tend to use their providers as scapegoats. Frankly, their explanation makes no sense, and I'm sure OP feels the same way.
Nevertheless, the most important thing is that OP finally got paid.

[holydarkness]

BC Game and 500 Casino both use 'Betby' as our odds supplier. In this instance, a customer placed bets on the same market on both websites simultaneously. The odds provider: 'Betby', monitors betting patterns across the platforms it supports and places restrictions on players to prevent excessive bets on particular markets.

Thanks for the good investigation and solving the issue. But I would like to ask the player some questions regarding the bet he made.

Yes, I can confirm they contacted me on Telegram and after a brief discussion BC.game decided to credit me the missing 88mbtc and paid me in full.
So, for me this case can finally be closed with a very positive outcome.

Mr. GekkeBelg!
Please be honest here. The people were supporting you, and you already got your winnings. Now, please answer my question with honesty. Didn't you know that placing bets on the same game and in the same market is not allowed? I guess you should know it because you are a regular gambler and you have tried 40+ sportsbooks according to you. I have seen some users asking why you chose such platforms when you can place a big bet on a reputed established casino. Your excuse was you wanted better odds, and that's why you looked for a different market. But, as I understand, you cannot place a bet on the same game with the same market provider. Or am I wrong?

We were blaming the BC game for not paying you. But after the explanation they wrote and generously added your winnings because there was a delay from their side, I believe they were too generous. If you raise the same accusation against bigger platforms, I bet you wouldn't get that winning today because of the violation you made.

He's placing a bet across different platforms on the same game for the same result. Far as I know, what's prohibited is arbitrage betting, where the bettor placed bets for multiple outcome. Given OP placed bet for the exact same outcome, I don't think that's prohibited. Unless a clause in BC's ToS specifically prohibit this... can you perhaps point it out to us, please?

[BC.Game Support]

He's placing a bet across different platforms on the same game for the same result. Far as I know, what's prohibited is arbitrage betting, where the bettor placed bets for multiple outcome. Given OP placed bet for the exact same outcome, I don't think that's prohibited. Unless a clause in BC's ToS specifically prohibit this... can you perhaps point it out to us, please?

Odds providers usually limit the maximum bet amount a user can place on a market; this is a common risk management strategy implemented by every odds provider. When a user exceeds the limit placed, they're not allowed to place more on the same market, and since we share the same odds provider, the limit was enforced cross-site. The 5-day delay in voiding the bet makes it awkward, but this is what has transpired.

[Poika5]

He's placing a bet across different platforms on the same game for the same result. Far as I know, what's prohibited is arbitrage betting, where the bettor placed bets for multiple outcome. Given OP placed bet for the exact same outcome, I don't think that's prohibited. Unless a clause in BC's ToS specifically prohibit this... can you perhaps point it out to us, please?

Odds providers usually limit the maximum bet amount a user can place on a market; this is a common risk management strategy implemented by every odds provider. When a user exceeds the limit placed, they're not allowed to place more on the same market, and since we share the same odds provider, the limit was enforced cross-site. The 5-day delay in voiding the bet makes it awkward, but this is what has transpired.

What? So if I'm limited at Roobet(max bet 1$) then Betby will void my 1000$ bet at Bc.Game? I have a different limit on every Betby sportsbook.

the limit was enforced cross-site.

This sounds pretty much impossible.

[Beparanf]

What? So if I'm limited at Roobet(max bet 1$) then Betby will void my 1000$ bet at Bc.Game? I have a different limit on every Betby sportsbook.

Think of it like casino is just being rented by bookmaker to place their sportsbook, Casino itself is just using 3rd party services for their sportsbook category which means you are limited by the bookmaker whatever casino you are using as long as it’s same bookmaker.

If you read the statement of BC carefully, they have no control over bookmaker decision since they are just using their service. Most likely you will always be limited as long as you play on same bookmaker. The case of the OP is just different because they are trying to void the bet that already have a result few days ago.

[BC.Game Support]

What? So if I'm limited at Roobet(max bet 1$) then Betby will void my 1000$ bet at Bc.Game? I have a different limit on every Betby sportsbook.

Yes, if they detect you to be using multiple websites to bypass a maximum bet amount limit set by them they would more than likely limit you across all the websites that they operate. You can confirm this with Betby themselves.