BC.game asking me to lose intentionally, then confiscating funds ---> RESOLVED!

[GekkeBelg]

Hello,

I have a TERRIBLE experience with BC.game. I registered with them at the end of July, after reading some positive reviews about them.
So, I deposited 150mbtc on the 28th of July. In the next week I placed 1 bet in the sportsbook and played several casino games and on August 2nd my total balance was 248mbtc. This was ofcourse my 150mbtc deposit, plus 10mbtc casino winnings and 88mbtc sportsbook winnings. Then I tried to place another sports bet but to my surprise I saw the maximum stake was only about the equivalent of $1. Apparently I was heavily limited so I decided to request a withdrawal because playing with such stakes is ofcourse no fun to me. But then the problems started. To my surprise the withdrawal was rejected and added back to my balance. So I went into the livechat and asked for the reason. I brought up that maybe I didn't rollover my entire deposit enough times, but then after checking I did actually roll it over more than 3 times so this could not have been the issue. And then the rediculous answer came: I was asked to first lose my winnings intentionally until I had only my deposit amount left and only then I could withdraw. I was stunned and never ever heard such a weird request from a CS representative. It was so rediculous I couldn't even care to respond to this anymore. I thought this must be a mistake, right? Someone maybe due to poor English saying something different than was meant? I decided to send an email to the general support address and asked if this was serious. All I got back was this reply, and after that never anything else anymore:

Hi,

Thank you for contacting us. Please be advised that we are receiving an increased number of emails that may cause some delay in our reply. We apologize for the inconvenience and are working to address this situation.

We have forwarded your account issue to our relevant team, and it is under review. We will get back to you with further updates once our team completes the required process and checks. Kindly wait for our response.

We appreciate your patience and understanding. Thank you.

---
Regards,

BC.GAME Team

In the mean time (we were now around August 5th) my balance had been cut from 248mbtc to 160mbtc as apparently about a week after the bet was settled as won, BC.game decided to void the bet on their own behalf since they started to understand that I wasn't going to lose my winnings intentionally by myself (how is that even possible, losing intentionally? what if you go on a winning run?).
So then I went on to contact Efialtis (who has a signature campaign for BC.game) on this forum and he put me in touch with some manager from BC.game on Telegram (someone called "High Priest"). I thought he would be reasonable and understand that this is a rediculous situation. But instead he said the bet was void because of "incorrect odds displayed". I tried to explain to thim that there was nothing wrong with the odds. I actually placed another bet on the same outcome 1 minute later (during the same break in between innings, so nothing had changed in between and in fact it probably wasn't 1 full minute later but more like 30 seconds but due to rounding it showed on the timestamp as 1 minute later) on another sportsbook using the same odds provider as them (500.casino) and there this exact same bet was not void. The bet was on exactly the same selection and had the exact same odds of 2.10 and there it was not void. But this manager stuck to his story and said the decision was final. He also mentioned that he found it dodgy that I placed the exact same bet on another sportsbook, but there is a very simple explanation for this: the maximum stake on BC.game was not to my liking so I added a second bet on the other sportsbook to reach my desired total stake. And next to this, I don't think it's BC.game's business to judge my betting behaviour in other sportsbooks and btw the bet was already void before I mentioned this placement of a second bet in another sportsbook, so this cannot even have played in role in the voiding. I tried to convince him further but noticed by messages were not even being delivered anymore since he must have blocked me on Telegram.

I am flabbergasted. It was a purely normal bet on an MLB game (New York Mets vs Washington Nationals). It was on New York Mets +5,5 runs handicap while they were 1-8 behind during a break in between innings. Meaning they still needed to score 2 more runs than the opponent from that moment on to win the bet. In the end the game finished 6-11 so the bet won narrowly. When there is a mistake in odds the odds provider can always void a bet, but in 99% of the cases this will happen within hours after the game, or in a very rare 1% maybe within 24 hours. But in my case the bet remained won and it was only voided by BC.game about a week later! Clearly it was not void from the odds provider side, but from BC.game side! This is also proven by the screenshot attached below, showing the same bet (same line, same odds) on 500.casino sportsbook which was won and paid out (and they let me withdraw the funds like normal).

I then even went one step further and made a bold move to ask 500.casino if there was perhaps something wrong with my bet. This is what I asked:

Hello,

I do have an unusual question for you.
On the 30th July I placed an MLB bet with you with bet ID: 2297246562046321202

All good, it was won and settled correctly, no complaints about that.

But I had another bet on this particular MLB game in another sportsbook and there my bet was void with the reasoning that "something was wrong with the odds".

Can you double check with your odds provider if my bet placed with you was perhaps wrong too? If that is the case I might consider paying you back the funds since I don't want to win unfairly.

Or was all good with the bet and it was settled just fine? That would make me feel better at least.

Hope to hear from you soon, thanks!

And this was their reply:

Hey,

We have forwarded the bet to our provider and we will review your claim. You will receive an answer as soon as we got any update.

Taniq

500 Casino

And then one day later this:

Hey,

Seems like there weren't any issues with that bet on our side.

Taniq

500 Casino

So, despite me offering them the possibilty to give them back my stake if there really would have been something wrong with the odds, they still choose to remain honest and say the bet was valid and settled correctly. Kudos to 500.casino but I also didn't expect any other outcome, because that is how convinced I was my bet was fair and normal.
Next to this, I also asked a contact I have within Stake.com, who have the same odds engine but a lower win margin and therefore always 5% higher odds (in this case 0,05 higher odds) on all MLB live bets. Meaning they had this bet even at 2,15 odds (instead of the 2.10 from BC.game and 500.casino). But I didnt bet there because I am heavily limited in my stakes there, so all I could do was ask if there were any voids at all on this MLB game and the answer was no voids at all on the whole game.

So here I am now, being robbed and knowing I am in the right but BC.game can just do whatever they want apparently. All I can do is bring it to the attention of everyone in the forum and hope that people support me and that finally BC.game will realize they made a mistake here and credit back my 88mbtc of fair MLB winnings. And if they don't rectify this mistake then I will create a flag and hope this will warn other people againt this behaviour of BC.game in the future.

My personal thought is: they saw I was limited by the provider (weird after 1 bet anyway, but okay apparently it can happen) and they thought: this customer is useless for us, he will stop playing anyway now, let's see how we can not pay him. So first they try the rediculous "lose intentionally" strategy hoping I would bait on it. And when I didn't they just decided to void the bet a week after it had been settled as won.
And another proof that there was in fact nothing wrong with the odds is: why would you first ask me to lose my winnings intentionally if there clearly was an odds mistake? And why was the bet only void after about a week? Why not after a couple hours? And why did 500.casino ask their odds provider (Betby, the same as BC.game) if there was something wrong and the answer was no?
Oh and btw, just to be clear: I never took any bonuses on BC.game, only have one account, never used a VPN, am from a legal country (Germany) and my account is fully verified. So none of these things play any role here.

I am 100% convinced to be in the right here and I would like BC.game to do one of the following things:
1) be a man about it and admit the mistake, credit back the 88mbtc and I will close and delete this topic and we pretend it was just a bad day at the office.
2) agree with me that we hand over this case to an independent party such as Askgamblers or CasinoGuru. Let them decide and let it be a binding result.
3) ask your odds provider Betby why this bet was placed on erroneous odds, what exactly was wrong then and what should the correct odds have been? And why did they not void it on their other clients platforms? And why did it take 1 week for the void to take place if it was really voided by Betby?



Here are the screenshots:

Proof of my deposit on 28th July:


Proof of my bet still settled as won even on August 2nd:


And then later suddenly void:


Proof of the livechat with the rediculous request to lose my winnings intentionally:


Proof of the email conversation with 500.casino:


Proof of the bet placed in 500.casino which was not void even to this date and paid out just fine:

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[rohang]

wow this is pretty unusual!

I use both BC and 500 and I can confirm that 100% use the same scummy provider, its the one who accepts a live bet if odds go up and doesnt accept it if odds go down , even after we have 'accept all odds' set to no.

Its actually ridiculous they are asking you to lose the 'profit' and only withdraw what you deposit.
I have no doubt if you lost they would have happily kept your money

you bet on MLB so there is no chance of inside knowledge/fixing etc
If OP isnt paid i would support a flag against BC GAME

[BC.GAME]

Dear OP,

This situation is very odd and from what I have gathered from your post here, we owe you an apology. This is not by any means a standard response our CS should give. I have to look into the matter as this is the first I am hearing about it. If everything you posted, including the screenshots are real then I assure you that we will make this right. Thank you for bringing this to our attention.

[GekkeBelg]

Dear OP,

This situation is very odd and from what I have gathered from your post here, we owe you an apology. This is not by any means a standard response our CS should give. I have to look into the matter as this is the first I am hearing about it. If everything you posted, including the screenshots are real then I assure you that we will make this right. Thank you for bringing this to our attention.

Yes, ofcourse all is real. If you make this right then this will end right here, if not then I will create a flag and submit a complaint on Askgamblers about it too so people can read about the practices that take place on BC.game. I personally was very surprised because I actually joined because of your stable reputation.
It's bad enough that I need to spend like 5-7 hours of my time on this case already, it has been frustrating me for weeks and I spent so much time getting my justice. But if you make this right and credit back the 88mbtc (or maybe even a litle bit extra for my spilled time) it was worth it at least.

If you need my username ask me in PM, but I guess you can derive it from the bet ID on my screenshot.

[GxSTxV]

Experiencing such a situation is truly terrible and I can only imagine the pain of waiting for over a month without a resolution for this case. And as mentioned by @BC.GAME here, if everything you've shared with us and the entire story is accurate then they owe you more than just an apology. I can't understand why they would deduct 88 mBTC in winnings from what appears to be a normal sports bet and from what I know this casino is reputable and known.
But the response from their live chat support is extremely disappointing and I believe that the dude who asked hou to intentionally losing your winnings should be fired ASAP unless he is acting under orders from the casino team, which would reflect badly on the casino reputation.

……
But this manager stuck to his story and said the decision was final. He also mentioned that he found it dodgy that I placed the exact same bet on another sportsbook, but there is a very simple explanation for this…….

You don’t even need an explanation, I must say that if this person also is involved with BC.GAME team and really said that to you then he is just trying to bluff and scare you so you don’t open a case against all this.

I hope to see updates from both parties involved in this case, and it’s important from BC.GAME's team to provide an explanation if all of this is indeed true. Beside that I would recommend that if you are considering any form of dispute resolution this case should be escalated to casino.guru where they can thoroughly verify every detail you've provided and present the true story.

[BenCodie]

wow this is pretty unusual!

I use both BC and 500 and I can confirm that 100% use the same scummy provider, its the one who accepts a live bet if odds go up and doesnt accept it if odds go down , even after we have 'accept all odds' set to no.

Its actually ridiculous they are asking you to lose the 'profit' and only withdraw what you deposit.
I have no doubt if you lost they would have happily kept your money

you bet on MLB so there is no chance of inside knowledge/fixing etc
If OP isnt paid i would support a flag against BC GAME

there are already tens of active complaints against BC.Game. I've started compiling a thread against them and another bunch of casinos. It has become extremely tiresome organizing valid complaints from normal complaints, however it is coming along. BC.game is currently one of the top casinos to have open complaints. I am surprised they are still operating in this forum, with no active flags and with an active signature campaign.

[GekkeBelg]

Dear OP,

This situation is very odd and from what I have gathered from your post here, we owe you an apology. This is not by any means a standard response our CS should give. I have to look into the matter as this is the first I am hearing about it. If everything you posted, including the screenshots are real then I assure you that we will make this right. Thank you for bringing this to our attention.

Hello BCgame, how about this? We are now 4 days further and I have not heard anything regarding this situation. Have you still not verified my claim? How can it take this long?

[_BlackStar]

-snip-

Hello BCgame, how about this? We are now 4 days further and I have not heard anything regarding this situation. Have you still not verified my claim? How can it take this long?

BC.GAME has been inactive since September 16, 2023 - but have you contacted it in another way, for example via PM or on Telegram?

If you haven't already - then I suggest you do so or you should wait until BC.GAME comes back online and solves your problem. But try to send him a PM in the hope that he can listen to you after receiving the notification via email.

[yahoo62278]

-snip-

Hello BCgame, how about this? We are now 4 days further and I have not heard anything regarding this situation. Have you still not verified my claim? How can it take this long?

BC.GAME has been inactive since September 16, 2023 - but have you contacted it in another way, for example via PM or on Telegram?

If you haven't already - then I suggest you do so or you should wait until BC.GAME comes back online and solves your problem. But try to send him a PM in the hope that he can listen to you after receiving the notification via email.

It looks to be pretty normal that the BC game account doesn't log in a ton, but I agree the OP should try to contact them in a different way. Sites official email is probably the way I would start.

[GekkeBelg]

-snip-

Hello BCgame, how about this? We are now 4 days further and I have not heard anything regarding this situation. Have you still not verified my claim? How can it take this long?

BC.GAME has been inactive since September 16, 2023 - but have you contacted it in another way, for example via PM or on Telegram?

If you haven't already - then I suggest you do so or you should wait until BC.GAME comes back online and solves your problem. But try to send him a PM in the hope that he can listen to you after receiving the notification via email.

It looks to be pretty normal that the BC game account doesn't log in a ton, but I agree the OP should try to contact them in a different way. Sites official email is probably the way I would start.

The whole point of this thread is that their general CS did not handle the situation properly, so I'm definitely not going to contact their livechat or general emailaddress again. The last time I did that I was asked in the livechat to lose intentionally and per email they said they would get back to me about it, and that was more than 1 months ago and they never got back to me.

[yahoo62278]

-snip-

Hello BCgame, how about this? We are now 4 days further and I have not heard anything regarding this situation. Have you still not verified my claim? How can it take this long?

BC.GAME has been inactive since September 16, 2023 - but have you contacted it in another way, for example via PM or on Telegram?

If you haven't already - then I suggest you do so or you should wait until BC.GAME comes back online and solves your problem. But try to send him a PM in the hope that he can listen to you after receiving the notification via email.

It looks to be pretty normal that the BC game account doesn't log in a ton, but I agree the OP should try to contact them in a different way. Sites official email is probably the way I would start.

The whole point of this thread is that their general CS did not handle the situation properly, so I'm definitely not going to contact their livechat or general emailaddress again. The last time I did that I was asked in the livechat to lose intentionally and per email they said they would get back to me about it, and that was more than 1 months ago and they never got back to me.

I say to contact them via email so that you can ask them to login to bitcointalk and check this case or their inbox if you send em a message. Definitely wouldn't contact them for anything else, but since the BC game account doesn't log in that often, I'd try to get a message to them through email.

Alternatively, you can send a message to icopress who ran their signature campaign. He may have another way of contacting their representatives.

[hopenotlate]

Whatever the final outcome of this story will be, I see it as an indelible stain on the reputation of BC game: I really cannot believe that anyone who chooses you to entrust with their money, in such a competitive sector as of the crypto gambling, can be treated in this indecent way.
I'm really curious how they can justify the support employee who suggested you to intentionally lose their money.
Let's leave aside the fact that the sportsbook provider limited you after just one bet because unfortunately it seems to have become a usual practice.

[GekkeBelg]

Dear OP,

This situation is very odd and from what I have gathered from your post here, we owe you an apology. This is not by any means a standard response our CS should give. I have to look into the matter as this is the first I am hearing about it. If everything you posted, including the screenshots are real then I assure you that we will make this right. Thank you for bringing this to our attention.

Hello, we are now 12 days further since you said this.....I thought you were taking my complaint seriously but I'm starting to doubt it now. Why does it take you so long to solve this case? Just credit me back the 88mbtc funds and then it's closed. If you keep ignoring this thread for much longer I will have to start a flag against BC.game. This is rediculous.

[Latviand]

Hello, we are now 12 days further since you said this.....I thought you were taking my complaint seriously but I'm starting to doubt it now. Why does it take you so long to solve this case? Just credit me back the 88mbtc funds and then it's closed. If you keep ignoring this thread for much longer I will have to start a flag against BC.game. This is rediculous.

It seems they can't bring themselves to bring back your bitcoin but a little patience would help you although I would be frantic right now if 12 days have already passed now. I think it's justified that you can raise a flag right now because given how easy the problem could be solved if they're really willing to solve it, they would've done so a long time ago. I assume they want to let this issue die down because they haven't found any way to implicate any wrongdoing on your part so they can void your claim.

[efialtis]

Dear OP,

This situation is very odd and from what I have gathered from your post here, we owe you an apology. This is not by any means a standard response our CS should give. I have to look into the matter as this is the first I am hearing about it. If everything you posted, including the screenshots are real then I assure you that we will make this right. Thank you for bringing this to our attention.

Hello, we are now 12 days further since you said this.....I thought you were taking my complaint seriously but I'm starting to doubt it now. Why does it take you so long to solve this case? Just credit me back the 88mbtc funds and then it's closed. If you keep ignoring this thread for much longer I will have to start a flag against BC.game. This is rediculous.

I have kindly asked them to follow up on this

[LoyceMobile]

Dear OP,

This situation is very odd and from what I have gathered from your post here, we owe you an apology. This is not by any means a standard response our CS should give. I have to look into the matter as this is the first I am hearing about it. If everything you posted, including the screenshots are real then I assure you that we will make this right. Thank you for bringing this to our attention.

What is this? PR damage control for something that looks like selective scamming, followed by ignoring the case for weeks?

[GekkeBelg]

Still no solution! BC.game on this forum has been offline for 3 weeks....I just don't get it....he looked willing to solve the situation and then just disappears.....

[holydarkness]

Still no solution! BC.game on this forum has been offline for 3 weeks....I just don't get it....he looked willing to solve the situation and then just disappears.....

Has it been solved? BC's representative came back online today to address a situation on the other thread. I can send them another PM [if you haven't already] to remind them to give a follow up about this case if it hadn't cleared

[GekkeBelg]

Still no solution! BC.game on this forum has been offline for 3 weeks....I just don't get it....he looked willing to solve the situation and then just disappears.....

Has it been solved? BC's representative came back online today to address a situation on the other thread. I can send them another PM [if you haven't already] to remind them to give a follow up about this case if it hadn't cleared

No! He sent me a PM yesterday and said he was told by management the situation was resolved.....but my balance is still zero, and I received no emails at all.....zero sign of things being resolved. I don't know what BC.game is trying to pull here....at the very least their communication is terrible.

[holydarkness]

Still no solution! BC.game on this forum has been offline for 3 weeks....I just don't get it....he looked willing to solve the situation and then just disappears.....

Has it been solved? BC's representative came back online today to address a situation on the other thread. I can send them another PM [if you haven't already] to remind them to give a follow up about this case if it hadn't cleared

No! He sent me a PM yesterday and said he was told by management the situation was resolved.....but my balance is still zero, and I received no emails at all.....zero sign of things being resolved. I don't know what BC.game is trying to pull here....at the very least their communication is terrible.

How about now? Someone else on other thread [the one I mentioned above] got an update from BC's representative [05 October] and didn't get any development until yesterday [07 October] and everything is solved today. His case is closed. If you haven't, as you've been in PM with them, I think me sending them another PM will a bit redundant, but if you would like me to, I don't mind doing it, to push them about this matter.

[GxSTxV]

No! He sent me a PM yesterday and said he was told by management the situation was resolved.....but my balance is still zero, and I received no emails at all.....zero sign of things being resolved. I don't know what BC.game is trying to pull here....at the very least their communication is terrible.

I'm sorry to know that you still didn’t get a solution and going through this bad experience, I know it’s so annoying to go through this and we don’t want for any other gambler to face the same thing here. I would say that, if BC.game's team is indeed legitimate and not attempting to take advantage of you in a selective scam, there must be a valid reason for their lack of responsiveness and they should compensate you for your time and what you have been through.
Regarding what the cs representative here said to you about being told that your case was resolved I can certainly say that it’s a lie. If they are doing their job in a good way they should handle every case promptly, provide better and fast communication as many legitimate casinos here do.

Beside that, I believe If there were any suspicions or issues against you related to this case they would clarify it from the very beginning. I'm afraid that they might be intentionally wasting time until you become frustrated and lose hope causing the case to be forgotten and dead.

I could be wrong but all the signs shows us everything clearly.

[GekkeBelg]

Still no solution! BC.game on this forum has been offline for 3 weeks....I just don't get it....he looked willing to solve the situation and then just disappears.....

Has it been solved? BC's representative came back online today to address a situation on the other thread. I can send them another PM [if you haven't already] to remind them to give a follow up about this case if it hadn't cleared

No! He sent me a PM yesterday and said he was told by management the situation was resolved.....but my balance is still zero, and I received no emails at all.....zero sign of things being resolved. I don't know what BC.game is trying to pull here....at the very least their communication is terrible.

How about now? Someone else on other thread [the one I mentioned above] got an update from BC's representative [05 October] and didn't get any development until yesterday [07 October] and everything is solved today. His case is closed. If you haven't, as you've been in PM with them, I think me sending them another PM will a bit redundant, but if you would like me to, I don't mind doing it, to push them about this matter.

No, still not.

BC.game representative came online and sent me a PM "management told me your case is resolved". I said no it's not, I have not received any email or funds credited for the confsicated won bet.
Then he said "your balance is zero cause you already withdrew your funds". But that simply was my own deposit which I withdrew. Has nothing to do with the scam accusation of the confiscated sports winnings.

So right now I am flabbergasted....either they have another massive miscommunication or they want to play stupid and hope I give up. Well, for sure I won't give up. So yes, please send a PM if you want. Thanks.

[GekkeBelg]

Dear OP,

This situation is very odd and from what I have gathered from your post here, we owe you an apology. This is not by any means a standard response our CS should give. I have to look into the matter as this is the first I am hearing about it. If everything you posted, including the screenshots are real then I assure you that we will make this right. Thank you for bringing this to our attention.

Extremely strange to post this, then go offline for 3 weeks (!!!) and then come back saying "situation is already resolved" when NOTHING has happened in the mean time. And then saying "you already withdrew your funds" assuming then it must be solved, when I withdrew my funds (only my own deposit plus some small casino winnings) 2 weeks BEFORE the scam accusation. So what does that have to do with the case?

It's actually very simple to solve this case. All you need to do is credit me back the confiscated 88mbtc MLB winnings and then this topic will be closed.
But if you don't live up to your promise to "make this right" then everyone should be warned about BCgame's malpractices.

[PX-Z]

It's actually very simple to solve this case. All you need to do is credit me back the confiscated 88mbtc MLB winnings and then this topic will be closed.

Unfortunately, that doesn't sound easy to casinos who are suspicious and fraudulently active on confiscating funds to its users, i'm not only pertaining to bc.game but to other casinos also who usually appearing on this scam accusation board.

[holydarkness]

No, still not.

BC.game representative came online and sent me a PM "management told me your case is resolved". I said no it's not, I have not received any email or funds credited for the confsicated won bet.
Then he said "your balance is zero cause you already withdrew your funds". But that simply was my own deposit which I withdrew. Has nothing to do with the scam accusation of the confiscated sports winnings.

So right now I am flabbergasted....either they have another massive miscommunication or they want to play stupid and hope I give up. Well, for sure I won't give up. So yes, please send a PM if you want. Thanks.

PM sent, I invited them to revisit this thread.

In the meantime [as we don't know when will they be online again], perhaps you can share a screenshot of your deposit and withdrawal, or all evidence that could help telling them that no withdrawal was made since this case being brought to attention, and thus their statement that you've withdrawn everything is a misscommunication?

[GekkeBelg]

Good idea, holydarkness. See below for the screnshot of all my withdrawals in the past 60 days....or rather in my lifetime of my account at BC.game:
As we all can see in the screenshots in my opening post, my deposit was for 0.15 BTC and this withdrawal on September 1st (which is 2 weeks before I opened this topic) was for 0.16 BTC. This is simply my own deposit plus 10mbtc in casino winnings and therefore is proof that I was not compensated for my void 88mbtc MLB winnings and in fact nothing has been changed or resolved since I opened this thread.

[GekkeBelg]

Still zero solution and BC.game has been offline for 9 days in a row again on here....

[earlypaco]

Have you submitted your complaint to Casinoguru or AskGamblers ? there are others with your issue there, at least the third party mediators have been able to get BC.Game to respond. Wish you luck and hope your issue resolves.

[GekkeBelg]

Have you submitted your complaint to Casinoguru or AskGamblers ? there are others with your issue there, at least the third party mediators have been able to get BC.Game to respond. Wish you luck and hope your issue resolves.

Yes, a couple days ago I submitted it to Askgamblers. You can follow it here: https://www.askgamblers.com/casino-complaints/bc-game-casino-they-confiscate-winnings-and-i-never-heard-anything-back

Unlike the representative of BC.GAME on here, at least they are responding there. We will see if they are able to resolve the situation. If not then a flag will be created soon.

[GekkeBelg]

UN-BE-LIE-VA-BLE!!!!! They change their story from "wrong odds" now to saying that I am a value bettor (which they concluded after just 1 bet!!!!), and therefore they have the right not only to limit my stakes but also confiscate all winnings.

Completely unethical behaviour from a once respected sportsbook.

Be ready to have your winnings confiscated at any moment if you play there. I would seriously advice everyone to remove your funds there before they take them.

BC.GAME is an absolute FRAUD!!

A flag has been created here: https://bitcointalk.org/index.php?action=trust;u=2503677;page=iflags

[MegaAkker]

Rediculous behaviour! Flag supported.
Sad to see this casino slide into a scam one.

[Yogee]

Have you submitted your complaint to Casinoguru or AskGamblers ? there are others with your issue there, at least the third party mediators have been able to get BC.Game to respond. Wish you luck and hope your issue resolves.

Yes, a couple days ago I submitted it to Askgamblers. You can follow it here: https://www.askgamblers.com/casino-complaints/bc-game-casino-they-confiscate-winnings-and-i-never-heard-anything-back

Unlike the representative of BC.GAME on here, at least they are responding there. We will see if they are able to resolve the situation. If not then a flag will be created soon.

The case has been resolved but their findings is not in OP's favor

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that BC.Game Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

[GekkeBelg]

Have you submitted your complaint to Casinoguru or AskGamblers ? there are others with your issue there, at least the third party mediators have been able to get BC.Game to respond. Wish you luck and hope your issue resolves.

Yes, a couple days ago I submitted it to Askgamblers. You can follow it here: https://www.askgamblers.com/casino-complaints/bc-game-casino-they-confiscate-winnings-and-i-never-heard-anything-back

Unlike the representative of BC.GAME on here, at least they are responding there. We will see if they are able to resolve the situation. If not then a flag will be created soon.

The case has been resolved but their findings is not in OP's favor

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that BC.Game Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

That is not an acceptable outcome for me. I am very disappointed in Askgamblers. They just blindly swallow what BCgame is saying. They change their story multiple times and they just take their word for it. And I don't even have a chance to respond anymore.
I will submit a complaint at Casino Guru too.

[Mahdirakib]

They change their story from "wrong odds" now to saying that I am a value bettor (which they concluded after just 1 bet!!!!), and therefore they have the right not only to limit my stakes but also confiscate all winnings.

You have given the reference of your bets from other sportsbook in the complaints. And BC.game have taken their decisions with the odds provider by giving the reference of your betting activity on the other sportsbook you have mentioned. It looks like they have used your trump card against you. BCgame team has said this on Askgamblers in their final statement:

If the 500 casino chose not to cancel the bet, that decision is entirely within their discretion.
We, however, opted to cancel the bet because the player had been identified as potentially exploiting unfavourable odds and had placed identical bets across various casinos. Our decision to cancel the bet aligns with the terms and conditions outlined in our sports betting policy.

I will submit a complaint at Casino Guru too.

Unfortunately, Casino Guru doesn't take care of the sports betting related complaints.

[a581aa]

Alas, if you had lost the bet, these things might not have happened.

[LEVSKI7]

the audacity of these criminals knows no bounds.unfortunately this scumbag is out of control and does whatever he wants.at least they get the fate of Tony from 5Dimes and end up at the bottom of some swamp in Curacao

[Sunderland]

I will submit a complaint at Casino Guru too.

Unfortunately, Casino Guru doesn't take care of the sports betting related complaints.

True, its looks like they give up to handle any dispute between sports betting user's and the casino because most of the cases in the past coming from abuser (late betting, fixed match, arbitrage betting, blacklist user, etc).
And they will suggest you to reach askgambler.

But maybe they will take care of that if the OP able to provide them with a solid information and data.

[holydarkness]

I will submit a complaint at Casino Guru too.

Unfortunately, Casino Guru doesn't take care of the sports betting related complaints.

True, its looks like they give up to handle any dispute between sports betting user's and the casino because most of the cases in the past coming from abuser (late betting, fixed match, arbitrage betting, blacklist user, etc).
And they will suggest you to reach askgambler.

But maybe they will take care of that if the OP able to provide them with a solid information and data.

Did they used to handle sportsbetting related issues? I thought they don't mediate any of it simply because it's their policy instead of they're giving up on such cases. And no, I don't think they'll make exception just because OP --or anyone else-- provide enough data. AFAIK, there are plenty of complaints with adequate information that they still drop, it's simply because they don't handle such matter.


OP, I see that BC's representative was online on 26th, I sent them a PM inviting them to revisit this thread on 9 October. There is a chance that they're simply missed my PM. If you want to, I can send them another PM, but... I can understand if the prospect to have to wait again is very much annoying for you. Let me know.

[GekkeBelg]

I am getting so sick of sportsbooks treating people who are even a little bit good at sportsbetting as ABUSERS.

I am not using any software, I am just a bit above average good sports bettor. Then yes, it happens that sportsbooks limit you all the time. That is all fair, I accept that. But the audacity to confiscate winnings afterwards is absolutely unfair. 99% of the sportsbooks do it the right way: limit the user, ask for KYC and make sure they are not able to play anymore at that sportsbook. But at least they pay out and that is the normal way. But sadly BC.game belongs to that filthy 1% now and everyone should know it.

Now BC.game are making it look like their provider voided it and it was out of the kindness of the hearts of 500.casino that they instead not voided my bet there. This is an absolute lie! From the email response of 500.casino you can see they have no idea about this bet at all, they simply followed the settlement of their odds provider. And for 5 days this same odds provider also settled the bet as won on BC.game and then BC.game themselves changed it from won to void 5 days after the game was finished (after initially asking me to lose my funds on purpose btw).

There is a big difference between ABUSERS (using software, multiple accounts, bots etc) or just good bettors. Oh and btw their story about 500.casino is even more rediculous because at the time they voided my bet they didn't even know about my other bet at 500.casino! They found out about that later when I told them!

[GekkeBelg]

I will submit a complaint at Casino Guru too.

Unfortunately, Casino Guru doesn't take care of the sports betting related complaints.

True, its looks like they give up to handle any dispute between sports betting user's and the casino because most of the cases in the past coming from abuser (late betting, fixed match, arbitrage betting, blacklist user, etc).
And they will suggest you to reach askgambler.

But maybe they will take care of that if the OP able to provide them with a solid information and data.

Sadly, you are right. I see now that CasinoGuru has rejected my complaint cause it's sports related.
But I did send AskGamblers an email to ask to re-open my complaint. I find it shocking that they just swallow the words of BC.game as truth and immediately closed the complaint and didn't give me a chance to counter. I have so much more to say about this and I hope they give me the chance.

[hugeblack]

I was asked to take action here, but I have limited knowledge of gambling. Therefore, is @BC.game’s action considered scam and should we support flag, or is it better to wait a little? I tried to read the topic, but I did not understand some of the details related to how it works.

[Sunderland]

- snip -

Yeah a few years back, a friend of mine file a complaint that his account suddenly blocked without any reason and the issue has been resolved. However the issue was related with the sports bonus for a new user not with sports betting/odds/void/etc.

He deposit and the account suddenly blocked after he claim the bonus, it happened because he ever claim the same bonus with other account/multi acc.
CG contact the casino and they inform CG with the proof, so the bad guy here is my friend lol.

[holydarkness]

I was asked to take action here, but I have limited knowledge of gambling. Therefore, is @BC.game’s action considered scam and should we support flag, or is it better to wait a little? I tried to read the topic, but I did not understand some of the details related to how it works.

I re-read the thread and the complaint on AG, and I think [based on the narrative so far] BC made a questionable decision. They initially voided the bet under an argument that it's an incorrect odds being displayed [after they previously asked OP to intentionally lose the bets to "void" his winning], but later revise it to OP exploiting unfavorable odds.

As far as I know, they're two different situation. When an incorrect odds being displayed, it would means the sportsbook shows a wrong numbers than what's intended to be placed/shown, but when someone "exploiting unfavorable odds", it means they have a knowledge [or perhaps simply a gut feeling] that a bet is quite likely leaning toward a predictable outcome. The former is a technical error, while the later can be considered [though sometimes not necessarily] as a manipulation by the player.

Unless I am mistaken, they're not interchangable. How BC.game can switch their decision from the former to the later is... interesting.

Should the flag be supported? Given OP tried to reopen the case, I think it's best to wait for the result of this request and the outcome reached.

[GekkeBelg]

I was asked to take action here, but I have limited knowledge of gambling. Therefore, is @BC.game’s action considered scam and should we support flag, or is it better to wait a little? I tried to read the topic, but I did not understand some of the details related to how it works.

I re-read the thread and the complaint on AG, and I think [based on the narrative so far] BC made a questionable decision. They initially voided the bet under an argument that it's an incorrect odds being displayed [after they previously asked OP to intentionally lose the bets to "void" his winning], but later revise it to OP exploiting unfavorable odds.

As far as I know, they're two different situation. When an incorrect odds being displayed, it would means the sportsbook shows a wrong numbers than what's intended to be placed/shown, but when someone "exploiting unfavorable odds", it means they have a knowledge [or perhaps simply a gut feeling] that a bet is quite likely leaning toward a predictable outcome. The former is a technical error, while the later can be considered [though sometimes not necessarily] as a manipulation by the player.

Unless I am mistaken, they're not interchangable. How BC.game can switch their decision from the former to the later is... interesting.

Should the flag be supported? Given OP tried to reopen the case, I think it's best to wait for the result of this request and the outcome reached.

Askgamblers said I cannot re-open the case. So all there is left to to is warn other for the unfair practices of BC.game.
I would appreciate if you could support the flag but it's up to you.

[holydarkness]

Askgamblers said I cannot re-open the case. So all there is left to to is warn other for the unfair practices of BC.game.
I would appreciate if you could support the flag but it's up to you.

I'll try to reach them once more through PM and probably TG-ing "High Priest", the representative recommended to you by Efialtis so he can tell the forum representative to come back online and give explanation about their change of findings. Let's see if we can re-deescalate this issue.

Do you mind to shot me a PM with High Priest's TG handler?

And, by the way, your link to your flag is wrong. It's this one: https://bitcointalk.org/index.php?action=trust;flag=3236

[...]

A flag has been created here: [...]

[GekkeBelg]

Askgamblers said I cannot re-open the case. So all there is left to to is warn other for the unfair practices of BC.game.
I would appreciate if you could support the flag but it's up to you.

I'll try to reach them once more through PM and probably TG-ing "High Priest", the representative recommended to you by Efialtis so he can tell the forum representative to come back online and give explanation about their change of findings. Let's see if we can re-deescalate this issue.

Do you mind to shot me a PM with High Priest's TG handler?

And, by the way, your link to your flag is wrong. It's this one: https://bitcointalk.org/index.php?action=trust;flag=3236

[...]

A flag has been created here: [...]

Yes, go ahead. Thanks.
Sent you a PM.

[holydarkness]

Yes, go ahead. Thanks.
Sent you a PM.

I think it might be wise to make a public record: I've send a PM to BC's representative earlier today, and shortly before I made this post, I had a chance to have a chat with High Priest on telegram. I've ask him to please inform his coworker who handle the forum to come back online. Let's wait a little and see [and hope] if things will get clearer.

[Pmalek]

I was asked by OP to take a look at this case. I have just read the whole thread and the accusation and will post my thoughts later.

In the meantime, @GekkeBelg can you tell me the exact time you placed your bets on BC Game and later on 50Casino? If possible, post screenshots as confirmation as well. Exact minutes please. I want to compare the odds that competitor sportsbooks had at the time that your bets were accepted. Based on that information, we might get a clearer picture if the odds on BC Game can be considered wrong or in any way unfair that they could be taken advantage of.

[Mahdirakib]

In the meantime, @GekkeBelg can you tell me the exact time you placed your bets on BC Game and later on 50Casino? If possible, post screenshots as confirmation as well. Exact minutes please.

OP already shared the screenshot of his bets in the main post. He had placed his bets on BC.game at 3:34 on the 30th July, and he placed the bet at 3:35 on the 30th July on 500Casino. Basically, he placed his bet earlier on BCgame, and he also mentioned that the bets have been placed during the break. In my opinion, there was nothing wrong in his bets. Although the betting site and odds provider makes the judgement based on the terms.

[GekkeBelg]

I was asked by OP to take a look at this case. I have just read the whole thread and the accusation and will post my thoughts later.

In the meantime, @GekkeBelg can you tell me the exact time you placed your bets on BC Game and later on 50Casino? If possible, post screenshots as confirmation as well. Exact minutes please. I want to compare the odds that competitor sportsbooks had at the time that your bets were accepted. Based on that information, we might get a clearer picture if the odds on BC Game can be considered wrong or in any way unfair that they could be taken advantage of.

Hello,

Obviously I do not have the time stamps up to the seconds. I only have minutes and those you can see on the attached screenshots in my opening post.

For sure is that I only place bets during breaks in between innings, that is why odds will have stayed the same for about 2 minutes and that is why both bets were placed at the same line and same odds.

Also noteworthy is that for example Stake.com and Winz.io (and some others) use the same base line on MLB (not the exact same provider though) but have a lower winnings margin and therefore always have around 5% higher odds....and odds move at exactly the same time always (that is why I know the same base line)...for example when BC.game has 2.10 then Stake/Winz have 2.15 etc.

So how off can the odds have been when for a fact at several other bookies the same bet was available with 5% higher odds structurally? In fact BC.game is a poor rip-off in terms on MLB odds compared to those other books, but sadly I am limited to pennies at Stake and Winz and therefore had to move to BC.game and 500.casino etc.

[holydarkness]

In the meantime, @GekkeBelg can you tell me the exact time you placed your bets on BC Game and later on 50Casino? If possible, post screenshots as confirmation as well. Exact minutes please.

OP already shared the screenshot of his bets in the main post. He had placed his bets on BC.game at 3:34 on the 30th July, and he placed the bet at 3:35 on the 30th July on 500Casino. Basically, he placed his bet earlier on BCgame, and he also mentioned that the bets have been placed during the break. In my opinion, there was nothing wrong in his bets. Although the betting site and odds provider makes the judgement based on the terms.

To be painfully precise, it's not even one minute. I think OP placed the bet rather simultaneously, went directly from BC to 500 after he placed the bet. The time difference shown was due to it got rounded up. I believe I read that somewhere, because I have that info in my head, but I was too lazy to re-dig the entire posts on this thread and AG.

Edit: sometimes... I forgot there is this genius innovation called "find in page", it's there on the opening post,

[...] I actually placed another bet on the same outcome 1 minute later (during the same break in between innings, so nothing had changed in between and in fact it probably wasn't 1 full minute later but more like 30 seconds but due to rounding it showed on the timestamp as 1 minute later) on another sportsbook using the same odds provider as them (500.casino) and there this exact same bet was not void. The bet was on exactly the same selection and had the exact same odds of 2.10 and there it was not void. [...]

[GekkeBelg]

Yes Holydarkness, that is correct. I placed the same bet in 500.casino right after the BC.game bet. It was probably like 20-30 seconds later (for sure during the same break in between innings at least), but due to rounding it showed as a full minute in the time stamp. The reason why I placed this same bet also in 500.casino is simply that the stake in BC.game was not high enough to my liking.

[Pmalek]

OK, so the timestamps on those screenshots show the time the bets were accepted. Between 3:34 and 3:35.

According to the live odds on bet365, the odds at around that time were 1.869 at 03:33 and 1.833 at 03:36. I think I am looking at the correct ones.
https://betsapi.com/rs/bet365/6804801/WAS-Nationals-vs-NY-Mets
Based on that, there is a clear difference in the size of the odds you got (2.10) compared to what bet365 had.

Additionally, if you click on all the other bookmakers, like Ladbrokes, Bwin, Betsson, etc., they all mention the same notification at the top: "Matched as "Reversed". Winner/Handicap should be exchanged." I am not sure what it means exactly, but it looks like there were issues with the money line and handicap markets in some way. Your bet was a handicap bet.

[GekkeBelg]

OK, so the timestamps on those screenshots show the time the bets were accepted. Between 3:34 and 3:35.

According to the live odds on bet365, the odds at around that time were 1.869 at 03:33 and 1.833 at 03:36. I think I am looking at the correct ones.
https://betsapi.com/rs/bet365/6804801/WAS-Nationals-vs-NY-Mets
Based on that, there is a clear difference in the size of the odds you got (2.10) compared to what bet365 had.

Additionally, if you click on all the other bookmakers, like Ladbrokes, Bwin, Betsson, etc., they all mention the same notification at the top: "Matched as "Reversed". Winner/Handicap should be exchanged." I am not sure what it means exactly, but it looks like there were issues with the money line and handicap markets in some way. Your bet was a handicap bet.

It's a bit too easy for me to conclude that if Bet365 offered odds of 1.87 vs 1.87 on the +/- 5,5 handicap line, that the 2.10 odds must have been wrong. I checked your link and the only bookie with this handicap offered on there was Bet365 but I remember other bookies like Pinnacle, Betonline, Betcris etc. offering much higher than 1.87 (for example ranging from 1.95 to 2.10).
And as I said, Stake/Winz and all bookies using their odds engine by default always have 5% higher odds than BC.game/500.casino and other bookies using their odds engine. So they would have had 2.15 guaranteed here.
But, even if you stick to just the Bet365 odds then you can see they had 1.87 vs 1,87 meaning they considered it a pure 50/50 bet on that line. So when I got 2,10 for a 50/50 bet is that really so far off? It's just me placing a smart bet, but nothing manipulating/cheating or whatever.

Yes, it's true that when I place a bet I have around 5 different bookies open on my laptop, and obviously I pick the best odds among those 5. I would be crazy not to. Sometimes it's Pinnacle, sometimes it's Betonline, sometimes Betcris, sometimes BC.game. And yes, I am an above average good bettor. But I don't cheat. I have been limited in my max. stakes in several sportsbooks and then they ask for KYC and make sure I won't come back, but at least they always paid me. That is how you handle it like a big boy. But BC.game were the only one who not only limited me, asked me to complete KYC, but also then confiscated my winnings. After 1 (!!!!) bet in the lifetime of my account.
So, they want to outsmart the stupid gamblers (the sportsbook always wins in the long run against them due to the bookie margin ofcourse), but when for once they get outsmarted by a player (in a fair way without using software or bots etc) then they don't pay. Also, I am 99,99999% sure that if I lost this same bet, it would not have been void. When actually it would have been just as much a smart value bet.

Let's summarize the facts here:
- BC.game have confirmed it were not wrong odds, they just don't like that I spotted a value bet
- I offered 500.casino a chance to void my bet retrospectively if they thought there really was something wrong with the odds, upon which they contaced their odds provider (same one as BC.game) and got the response that nothing was wrong with the bet. I have that on a screenshot in the OP.
- the bet was NOT void right after the game finished, but settled as winner for 5 days, until it got voided. This suggests that it was in fact BC.game staff who voided it, NOT their odds provider.
- and last but not least: the representative of BC.game on this forum told me 2 months ago "If everything you posted, including the screenshots are real then I assure you that we will make this right" after which he never posted anything in this topic anymore. So what is his assurance worth now?

[Pmalek]

It's a bit too easy for me to conclude that if Bet365 offered odds of 1.87 vs 1.87 on the +/- 5,5 handicap line, that the 2.10 odds must have been wrong.

Off the top of my head, that's like 10-15%. That's quite the difference because most bookies offer similar lines.

I checked your link and the only bookie with this handicap offered on there was Bet365 but I remember other bookies like Pinnacle, Betonline, Betcris etc. offering much higher than 1.87 (for example ranging from 1.95 to 2.10).

I am guessing that's because the bookies on that website didn't have those markets for live betting. Bet365 has loads of markets on all sports, it might be different for smaller companies. Betsson also accepted live bets on handicaps, but not on the +-5.5 line.

But, even if you stick to just the Bet365 odds then you can see they had 1.87 vs 1,87 meaning they considered it a pure 50/50 bet on that line. So when I got 2,10 for a 50/50 bet is that really so far off? It's just me placing a smart bet, but nothing manipulating/cheating or whatever.

I don't see it as cheating either, but the stats are showing the odds were higher compared to Bet365. I wish I had a way to check more bookies.

Let's summarize the facts here:
- the bet was NOT void right after the game finished, but settled as winner for 5 days, until it got voided. This suggests that it was in fact BC.game staff who voided it, NOT their odds provider.

It would be great if you could contact the odds provider and ask them directly. But still, if BC Game has a rule in their TOS for what they consider value betting (which is a bullshit rule to have if you ask me), I don't think it looks good for you because by signing up you agreed to those rules. We might view it as (morally) wrong, but that's the way it is. Your next option is to take this case to the license provider. Will you be doing that?   

- and last but not least: the representative of BC.game on this forum told me 2 months ago "If everything you posted, including the screenshots are real then I assure you that we will make this right" after which he never posted anything in this topic anymore. So what is his assurance worth now?

Whatever the outcome and their findings, they should have responded to you long time ago. This wasn't professionally handled by their forum representative. 

[rohang]

It's a bit too easy for me to conclude that if Bet365 offered odds of 1.87 vs 1.87 on the +/- 5,5 handicap line, that the 2.10 odds must have been wrong.

Off the top of my head, that's like 10-15%. That's quite the difference because most bookies offer similar lines.

[/QUOTE]

I dont know if u are a regular gambler or not, but that difference is certainly possible , especially in live betting.

Regardless , 500 casino and bcgame have same odds provider so if odds provider were the ones who cancelled it then it would be cancelled on both sites.

BC rep here looked at this and never came back with an update, its such a bad look on them lol.

@OP sorry for asking but are u on really good profit on bc? To me it looks like they saw u were winning too much and went through your history to single out a bet to cancel it.

I wouldnt be surprised if bc disappears anyday

[holydarkness]

[...]
@OP sorry for asking but are u on really good profit on bc? To me it looks like they saw u were winning too much and went through your history to single out a bet to cancel it.

I wouldnt be surprised if bc disappears anyday

Won 88mbtc from sportsbetting from 150mbtc deposit when his issue came up. I don't think it can be considered as a good profit, no?


OP, has BC's representative got in touch with you? They were online yesterday and today, and they're yet to address any of the open accusation against them. Kindly update us from your side.

[Pmalek]

@OP sorry for asking but are u on really good profit on bc? To me it looks like they saw u were winning too much and went through your history to single out a bet to cancel it.

There isn't much of a history to go through based on what OP said. In his own words, he registered and made only one bet on sports when this incident happened. He had some success on casino games as well. He has also been limited by the game provider to making minimum bets because, as he says, he is a successful sport bettor.
I am going to PM the BC Game forum representative and ask them why they have not replied in this thread yet!

[GekkeBelg]

It's a bit too easy for me to conclude that if Bet365 offered odds of 1.87 vs 1.87 on the +/- 5,5 handicap line, that the 2.10 odds must have been wrong.

Off the top of my head, that's like 10-15%. That's quite the difference because most bookies offer similar lines.

I dont know if u are a regular gambler or not, but that difference is certainly possible , especially in live betting.

Regardless , 500 casino and bcgame have same odds provider so if odds provider were the ones who cancelled it then it would be cancelled on both sites.

BC rep here looked at this and never came back with an update, its such a bad look on them lol.

@OP sorry for asking but are u on really good profit on bc? To me it looks like they saw u were winning too much and went through your history to single out a bet to cancel it.

I wouldnt be surprised if bc disappears anyday
[/quote]



This void bet was my first and only bet. So based on this sample of 1 bet they determine me as a value bettor.
Oh and btw there is nothing about value betting in their terms listed, Pmalek.

It's very simple: BC.game know damn well they are wrong here, but they just don't give a fuck. As soon as they saw I was labelled as a value bettor and my stakes are limited to a few cents max, they knew I would not be of any use for them anymore. And therefore they decided to simply not even pay me.
This careless attitude is filthy and can happen to any other player. So therefore this thread serves as a warning for other people and I hope as many as possible will support my flag so that a warning will be above the official BC.game thread on here.

[Pmalek]

As soon as they saw I was labelled as a value bettor and my stakes are limited to a few cents max, they knew I would not be of any use for them anymore.

But if you are limited by the game provider, and everyone is saying that BC Game and 500 Casino are using the same game provider, how was your bet accepted at 500 Casino? Were you limited after you placed and won your bet on BC Game? What's your status on 500 Casino now, are you heavily limited there as well? You also mentioned being limited on Stake as well.

I am guessing that sportsbooks and betting providers cooperate in cases where it's in their interest to keep winning and/or cheating players away from their platforms. That could explain the quick limit you got on BC Game perhaps.

[Jannn]

Askgamblers said I cannot re-open the case. So all there is left to to is warn other for the unfair practices of BC.game.
I would appreciate if you could support the flag but it's up to you.

I'll try to reach them once more through PM and probably TG-ing "High Priest", the representative recommended to you by Efialtis so he can tell the forum representative to come back online and give explanation about their change of findings. Let's see if we can re-deescalate this issue.

Do you mind to shot me a PM with High Priest's TG handler?

And, by the way, your link to your flag is wrong. It's this one: https://bitcointalk.org/index.php?action=trust;flag=3236

[...]

A flag has been created here: [...]

You should do the same to me and earlypaco because they clearly also LOST their case against us on casino guru and got demanded to pay us our winnings
but are not doing so, so far....

Not just on this case here !

[holydarkness]

I'll try to reach them once more through PM and probably TG-ing "High Priest", the representative recommended to you by Efialtis so he can tell the forum representative to come back online and give explanation about their change of findings. Let's see if we can re-deescalate this issue.

[...]

You should do the same to me and earlypaco because they clearly also LOST their case against us on casino guru and got demanded to pay us our winnings
but are not doing so, so far....

Not just on this case here !

I believe yours is the one with a lot of posts in all caps and profanities? Sorry, I couldn't force myself to finish reading that thread and, thus, didn't have an understanding of that thread. I rarely PM representatives for cases that I didn't oversee, and I didn't oversee cases that I didn't have an understanding on.

[Jannn]

I'll try to reach them once more through PM and probably TG-ing "High Priest", the representative recommended to you by Efialtis so he can tell the forum representative to come back online and give explanation about their change of findings. Let's see if we can re-deescalate this issue.

[...]

You should do the same to me and earlypaco because they clearly also LOST their case against us on casino guru and got demanded to pay us our winnings
but are not doing so, so far....

Not just on this case here !

I believe yours is the one with a lot of posts in all caps and profanities? Sorry, I couldn't force myself to finish reading that thread and, thus, didn't have an understanding of that thread. I rarely PM representatives for cases that I didn't oversee, and I didn't oversee cases that I didn't have an understanding on.

THEN FUCK OFF AND DIE, ASSHOLE

[GekkeBelg]

As soon as they saw I was labelled as a value bettor and my stakes are limited to a few cents max, they knew I would not be of any use for them anymore.

But if you are limited by the game provider, and everyone is saying that BC Game and 500 Casino are using the same game provider, how was your bet accepted at 500 Casino? Were you limited after you placed and won your bet on BC Game? What's your status on 500 Casino now, are you heavily limited there as well? You also mentioned being limited on Stake as well.

I am guessing that sportsbooks and betting providers cooperate in cases where it's in their interest to keep winning and/or cheating players away from their platforms. That could explain the quick limit you got on BC Game perhaps.

I was not limited in both BC.game and 500.casino before I placed the bets. Therefore I was able to place both bets. Then the next day I noticed I was limited. But the difference is that 500.casino were acting profesionally an honest by settling the bet as winner as it should be, and letting me withdraw my funds (not even KYC needed), while BC.game asked for KYC and confiscated the winnings.

And yes, I am limited in Stake as well, but this happened years ago already and it took several months before I was limited there. Stake plays no role in this case.

[GekkeBelg]

Yes, go ahead. Thanks.
Sent you a PM.

I think it might be wise to make a public record: I've send a PM to BC's representative earlier today, and shortly before I made this post, I had a chance to have a chat with High Priest on telegram. I've ask him to please inform his coworker who handle the forum to come back online. Let's wait a little and see [and hope] if things will get clearer.

This is now a week ago. Did the BC.game representative not even want to come in here to discuss the case? I see he was online yesterday, but didn't post anything.

[earlypaco]

@OP sorry for asking but are u on really good profit on bc? To me it looks like they saw u were winning too much and went through your history to single out a bet to cancel it.

There isn't much of a history to go through based on what OP said. In his own words, he registered and made only one bet on sports when this incident happened. He had some success on casino games as well. He has also been limited by the game provider to making minimum bets because, as he says, he is a successful sport bettor.
I am going to PM the BC Game forum representative and ask them why they have not replied in this thread yet!

Update on my case:
Casino Guru team has produced their final ruling:
“ Dear earlypaco
After reviewing all the evidence received from both parties and discussing the case multiple times internally, we have concluded that your winnings should be honored in this case, minus the amount already awarded. We have therefore asked the casino to reconsider its decision regarding this matter, and currently await their reply.”

BC. Game hasn’t responded yet.
link to the whole story:
https://casino.guru/bc-game-casino-player-s-withdrawal-blocked-due-to

[holydarkness]

Yes, go ahead. Thanks.
Sent you a PM.

I think it might be wise to make a public record: I've send a PM to BC's representative earlier today, and shortly before I made this post, I had a chance to have a chat with High Priest on telegram. I've ask him to please inform his coworker who handle the forum to come back online. Let's wait a little and see [and hope] if things will get clearer.

This is now a week ago. Did the BC.game representative not even want to come in here to discuss the case? I see he was online yesterday, but didn't post anything.

Umm...? That is actually what I asked you since three days ago and I've been waiting ypur answer to weighting my further step. They did not give me any follow ups and I was hoping they put an effort from your side. I take it that the silence goes on, although they were online couple of days ago and could reply for a case in AG only yesterday?

[Don Pedro Dinero]

Yes, go ahead. Thanks.
Sent you a PM.

I think it might be wise to make a public record: I've send a PM to BC's representative earlier today, and shortly before I made this post, I had a chance to have a chat with High Priest on telegram. I've ask him to please inform his coworker who handle the forum to come back online. Let's wait a little and see [and hope] if things will get clearer.

This is now a week ago. Did the BC.game representative not even want to come in here to discuss the case? I see he was online yesterday, but didn't post anything.

Umm...? That is actually what I asked you since three days ago and I've been waiting ypur answer to weighting my further step. They did not give me any follow ups and I was hoping they put an effort from your side. I take it that the silence goes on, although they were online couple of days ago and could reply for a case in AG only yesterday?

In this case I think there is a key point: Jannn says in another thread the following:

Opened a scam report complaint with this motherfuckers on CEG directly (Curação Egaming) where they are SUPPOSEDLY registered officially/licensed...
and to my surprise only to discover this casino is a 100% scam/unlicensed casino.

As CEG informed won't handle my case against them because the casino in question does not hold a license in curação at all.
as can be seen on this quote from their reply on above quote block.

lol

I have asked him to provide proof of this, if it is true that they display a fake licence, they deserve red tags from DT and probably a flag. There are several unresolved scam accusations, some not even addressed, lost cases at Casino Guru to which the displayed fake licence should be added. As I said in a thread on this I think their bonus policy would be illegal in regulated European gambling houses.

If it looks like a duck, swims like a duck, and quacks like a duck, you know.

[holydarkness]

In this case I think there is a key point: Jannn says in another thread the following:

Opened a scam report complaint with this motherfuckers on CEG directly (Curação Egaming) where they are SUPPOSEDLY registered officially/licensed...
and to my surprise only to discover this casino is a 100% scam/unlicensed casino.

As CEG informed won't handle my case against them because the casino in question does not hold a license in curação at all.
as can be seen on this quote from their reply on above quote block.

lol

I have asked him to provide proof of this, if it is true that they display a fake licence, they deserve red tags from DT and probably a flag. There are several unresolved scam accusations, some not even addressed, lost cases at Casino Guru to which the displayed fake licence should be added. As I said in a thread on this I think their bonus policy would be illegal in regulated European gambling houses.

If it looks like a duck, swims like a duck, and quacks like a duck, you know.

That's because they're not under CEG [casino e-gaming] , their license is under CIL [Curacao Interactive Licensing] , as shown on the bottom of their website, on the seal of validation



But yeah, I was waiting for Gekke's confirmation about no response from them, and support the flag or remain silence based on his answer, as well as planning to make a post consisting a list of open scam accusations against them to be used as a reference for their tag.

It'll be best to keep forum members informed about the risk they might face when playing on BC for the time being, a silence while their account got in trouble.

[Don Pedro Dinero]

That's because they're not under CEG [casino e-gaming] , their license is under CIL [Curacao Interactive Licensing] , as shown on the bottom of their website, on the seal of validation

I had imagined that what Jannn was saying was not entirely reliable, which is why I had asked him for proof.

But yeah, I was waiting for Gekke's confirmation about no response from them, and support the flag or remain silence based on his answer, as well as planning to make a post consisting a list of open scam accusations against them to be used as a reference for their tag.

It'll be best to keep forum members informed about the risk they might face when playing on BC for the time being, a silence while their account got in trouble.

I'll keep an eye on these issues as well, for the moment I have left a neutral tag (which will not be displayed by default).

[mojdragane]

I just happened to see this thread, and would like to join in as someone who has been betting at a very high level for over 15 years.

First of all, I have to say that any theories about the odds being "wrong" in an event like MLB are ridiculous. It is not a small market like the Bulgarian second basketball league, but a market that can absorb millions of dollars without any problems.

Therefore, it is a real mystery to me why the author of this thread made such a bet at any crypto casino, instead of for example at Pinnacle where a click is probably $50.000 and more.

What BC.game did is just an demonstration that anyone on the internet can open a casino, get a license for a few thousand dollars, invest in promos also few thousands, and in this way literally rip off anyone for any amount. There is absolutely no valid explanation for voiding someone's winning MLB, NBA, NFL, or any other big-market bet.

If I can help the author in any way, I would be very happy to do so, and the advice for the future is to play such bets at places like Pinnacle, Asian agents like Sportmarket, etc.

[GekkeBelg]

Yes, go ahead. Thanks.
Sent you a PM.

I think it might be wise to make a public record: I've send a PM to BC's representative earlier today, and shortly before I made this post, I had a chance to have a chat with High Priest on telegram. I've ask him to please inform his coworker who handle the forum to come back online. Let's wait a little and see [and hope] if things will get clearer.

This is now a week ago. Did the BC.game representative not even want to come in here to discuss the case? I see he was online yesterday, but didn't post anything.

Umm...? That is actually what I asked you since three days ago and I've been waiting ypur answer to weighting my further step. They did not give me any follow ups and I was hoping they put an effort from your side. I take it that the silence goes on, although they were online couple of days ago and could reply for a case in AG only yesterday?

Oh, I'm sorry, you are right. I did read your post but missed the whole part below the line in your post. I guess that line (why even use it?) fooled me into thinking the text below it was some sort of signature text and therefore I didn't think about reading it.\

But no, they never got in touch with me and I am pretty sure it won't happen anymore either.

[GekkeBelg]

I just happened to see this thread, and would like to join in as someone who has been betting at a very high level for over 15 years.

First of all, I have to say that any theories about the odds being "wrong" in an event like MLB are ridiculous. It is not a small market like the Bulgarian second basketball league, but a market that can absorb millions of dollars without any problems.

Therefore, it is a real mystery to me why the author of this thread made such a bet at any crypto casino, instead of for example at Pinnacle where a click is probably $50.000 and more.

What BC.game did is just an demonstration that anyone on the internet can open a casino, get a license for a few thousand dollars, invest in promos also few thousands, and in this way literally rip off anyone for any amount. There is absolutely no valid explanation for voiding someone's winning MLB, NBA, NFL, or any other big-market bet.

If I can help the author in any way, I would be very happy to do so, and the advice for the future is to play such bets at places like Pinnacle, Asian agents like Sportmarket, etc.

As a succesful bettor, you must know that to remain profitable in the long run, it's vital to always have a few (at least 5) bookies open at the same time to be ready to grab the best odds out of those 5 available to place your bet on. In this case BC.game was the best available for me. But not so far off that the odds can be considered wrong. Sometimes Pinnacle is the highest, sometimes another, sometimes another and sometimes another. It's just kind of random and business as usual, until they started voiding this bet.

And btw. if you want to help me (or rather help warning possible future customers of BC.game) then please support my flag. You can find the URL of it somewhere on this or the previous page in this topic.

[holydarkness]

Umm...? That is actually what I asked you since three days ago and I've been waiting ypur answer to weighting my further step. They did not give me any follow ups and I was hoping they put an effort from your side. I take it that the silence goes on, although they were online couple of days ago and could reply for a case in AG only yesterday?

Oh, I'm sorry, you are right. I did read your post but missed the whole part below the line in your post. I guess that line (why even use it?) fooled me into thinking the text below it was some sort of signature text and therefore I didn't think about reading it.\

But no, they never got in touch with me and I am pretty sure it won't happen anymore either.

I use that horizontal line to indicate a separate reply [mostly, though it's also used for other purposes in some occasions] when addressing more than one post or user in single reply. Posting consecutive posts are not allowed by the forum rules.

Anyway, flag supported for the time being due to their silence and inaction although many means of communication has been exhausted. You're raising a type-3 flag, a violation of written contract, you'll need three DT supports, you'll need two more after mine to activate it.

p.s.: can you please add the link to your flag to your opening post? It'll help people taking action to the flag, so they don't have to browse the entire thread just to find it.

[GekkeBelg]

Umm...? That is actually what I asked you since three days ago and I've been waiting ypur answer to weighting my further step. They did not give me any follow ups and I was hoping they put an effort from your side. I take it that the silence goes on, although they were online couple of days ago and could reply for a case in AG only yesterday?

Oh, I'm sorry, you are right. I did read your post but missed the whole part below the line in your post. I guess that line (why even use it?) fooled me into thinking the text below it was some sort of signature text and therefore I didn't think about reading it.\

But no, they never got in touch with me and I am pretty sure it won't happen anymore either.

I use that horizontal line to indicate a separate reply [mostly, though it's also used for other purposes in some occasions] when addressing more than one post or user in single reply. Posting consecutive posts are not allowed by the forum rules.

Anyway, flag supported for the time being due to their silence and inaction although many means of communication has been exhausted. You're raising a type-3 flag, a violation of written contract, you'll need three DT supports, you'll need two more after mine to activate it.

p.s.: can you please add the link to your flag to your opening post? It'll help people taking action to the flag, so they don't have to browse the entire thread just to find it.

Thanks. I have added the flag URL into the first post now.

What is a DT member? Any legendary status?

Can you tell me against where I can ask for flag support? I think somebody told me before but I completely forgot.

[holydarkness]

Thanks. I have added the flag URL into the first post now.

What is a DT member? Any legendary status?

Can you tell me against where I can ask for flag support? I think somebody told me before but I completely forgot.

Simplified DT [Default Trust] are list of people whose judgment and views of many aspects are considered as... "trusted" by the forum. If you see that score next to each username, the +0/ =0 /-0, some shows +4 and some shows -5, that's because a DT leave a feedback on that user's trust score, either a positive, neutral, or negative. +4 means 4 DT leave a positive feedback on them, =3 means 3 DT leave neutral feedback on them, -5 means 5 DT, and so on.

If a non-DT leave a feedback, their feedback won't show by default and won't reflect on their trust score, though it's still accessible through "show ratings" below the "untrusted feedback" part of the trust page.

Similarly, a flag requires DT supports to be active. You can have dozens of users supporting it, and it still won't be active unless the DT supports requirements are met, as you can see in your own flag, where many people were supporting it, yet it's still not active due to insufficient support.

1 DT support for type-1 flag, and 3 DT supports for each type-2 and type-3 flag.

3 supports means there has to be 3 DTs more in total who supports or opposes it. So, suppose it's supported by 3 DTs and opposed by 1 DT, it still won't active, as the total who supports it were only 2 [unless it's opposed by a DT2 and supported by DT1, but let's not swim in that headache right now]. Similarly, if it's supported by several DTs and opposed by more DTs, it won't be active.

And no, a rank won't affect it, neither is merit. Someone can be a legendary with 10,000 merit [and let me throw +100 feedback, while we're at it] and he's probably still not a DT. There are other sytem and a whole different mechanism regarding DT, but that's the gist of it. If you have more questions about DT, feel free to ask.

As for the link, it's here: Request Support (or Opposition) for Flags here!

[Coin_trader]

Supported the flag too since BC acknowledged your case yet they are still silent even though are online few days ago. I believe they are intentionally ignoring most of their cases here since their reputation is still not affected even with their silence.

I just hope that they will notice this flag support. I’m thinking of leaving negative feedback but I just want them to reply first here to get their side. For the meantime, I support this flag since I really didn’t like their silence on this blatant unethical method of support just to hold the profit of OP. Will remove the support once they reply a convincing explanation that is long overdue.

[holydarkness]

Supported the flag too since BC acknowledged your case yet they are still silent even though are online few days ago. I believe they are intentionally ignoring most of their cases here since their reputation is still not affected even with their silence.

I just hope that they will notice this flag support. I’m thinking of leaving negative feedback but I just want them to reply first here to get their side. For the meantime, I support this flag since I really didn’t like their silence on this blatant unethical method of support just to hold the profit of OP. Will remove the support once they reply a convincing explanation that is long overdue.

I initially was hesitant to leave a feedback, but the amount of complaint raised against them was quite worrying, not to mention that my invitations to get their sides on those cases turned to deaf ears, so I thought it'll be better to warn the community for the time being, to proceed playing on their site with some wisdom

[GekkeBelg]

Thanks guys, I see the flag is already supported enough to get a big warning message above the official BC.game thread. I hope this wakes them up, and if not, I hope this warns possible future customers.

[mojdragane]

I just happened to see this thread, and would like to join in as someone who has been betting at a very high level for over 15 years.

First of all, I have to say that any theories about the odds being "wrong" in an event like MLB are ridiculous. It is not a small market like the Bulgarian second basketball league, but a market that can absorb millions of dollars without any problems.

Therefore, it is a real mystery to me why the author of this thread made such a bet at any crypto casino, instead of for example at Pinnacle where a click is probably $50.000 and more.

What BC.game did is just an demonstration that anyone on the internet can open a casino, get a license for a few thousand dollars, invest in promos also few thousands, and in this way literally rip off anyone for any amount. There is absolutely no valid explanation for voiding someone's winning MLB, NBA, NFL, or any other big-market bet.

If I can help the author in any way, I would be very happy to do so, and the advice for the future is to play such bets at places like Pinnacle, Asian agents like Sportmarket, etc.

As a succesful bettor, you must know that to remain profitable in the long run, it's vital to always have a few (at least 5) bookies open at the same time to be ready to grab the best odds out of those 5 available to place your bet on. In this case BC.game was the best available for me. But not so far off that the odds can be considered wrong. Sometimes Pinnacle is the highest, sometimes another, sometimes another and sometimes another. It's just kind of random and business as usual, until they started voiding this bet.

And btw. if you want to help me (or rather help warning possible future customers of BC.game) then please support my flag. You can find the URL of it somewhere on this or the previous page in this topic.

Flag supported. Once again, really shameful what they did to you. Voiding bets on MLB is a special level of misery.

[holydarkness]

Thanks guys, I see the flag is already supported enough to get a big warning message above the official BC.game thread. I hope this wakes them up, and if not, I hope this warns possible future customers.

Uhh... no, you're raising a flag for violation of written contract [type-3], you need 3 DT supports for that. Currently there are two DTs supporting it [Coin_trader and me], assuming no one opposes it, you'll need at least one more support from a DT to activate it.

[GekkeBelg]

Thanks guys, I see the flag is already supported enough to get a big warning message above the official BC.game thread. I hope this wakes them up, and if not, I hope this warns possible future customers.

Uhh... no, you're raising a flag for violation of written contract [type-3], you need 3 DT supports for that. Currently there are two DTs supporting it [Coin_trader and me], assuming no one opposes it, you'll need at least one more support from a DT to activate it.

But then why is there now this warning above the BC.game thread exactly after the moment Cointrader supported my flag?
It looks extremely likely his support did the job.

[Get-Paid.com]

But then why is there now this warning above the BC.game thread exactly after the moment Cointrader supported my flag?
It looks extremely likely his support did the job.

You need a support from 1 more member, if we for instance support it then the flag would be active.
We were reading what holydarkness said:

https://bitcointalk.org/index.php?topic=5473729.msg63144313#msg63144313

"I tried to delay this feedback as long as I can in hope that they'll deescalate the situation by addressing the concerns, but it gets piling instead of decreasing."

It's concerning for us as well, so we'd support the flag and it's now active.

We have asked them to look into this and sent them links to this and what holydarkness posted, we want them to succeed and for that we believe they should resolve the issues - we think they just grew which is why they don't use this forum too much, also many Crypto forums and groups are growing as well, so Bitcointalk might not be what it used to be, but still, the lack of response or resolving issues - this must be resolved, we agree with you on that.

UPDATE:

https://bitcointalk.org/index.php?topic=5088875.msg63085684#msg63085684

I see the user has habit to try using many casinos and after a while, with some withdrawals, he got troubles and not all cases he received all money back. I don't know why he would prefer to take so much risk this way. If he has good gambling skills, he can win on big and trusted casinos and will not have withdrawal problems.

Someone posted this, please explain it, otherwise we can't support the flag.

[holydarkness]

But then why is there now this warning above the BC.game thread exactly after the moment Cointrader supported my flag?
It looks extremely likely his support did the job.

It shouldn't be, as you can see, with only supports from Coin_trader and me [this screenshot was taken before post above, before Get-Paid.com supported then withdrawn the support, and thus, return the situation back to the same state as earlier today] the flag shown as insufficient. I take a look into their profile in guest mode as well and no, there isn't any warning flag against them. Unless you're referring to that negative score on their profile, that now shows +3/=1/-1?

[GekkeBelg]

But then why is there now this warning above the BC.game thread exactly after the moment Cointrader supported my flag?
It looks extremely likely his support did the job.

It shouldn't be, as you can see, with only supports from Coin_trader and me [this screenshot was taken before post above, before Get-Paid.com supported then withdrawn the support, and thus, return the situation back to the same state as earlier today] the flag shown as insufficient. I take a look into their profile in guest mode as well and no, there isn't any warning flag against them. Unless you're referring to that negative score on their profile, that now shows +3/=1/-1?

I am no expert in how flags/trust etc. works, so I trust your judgement. But I do still see this message above the BC.game thread, even when logged out: Warning: One or more bitcointalk.org users have reported that they strongly believe that the creator of this topic is a scammer. (Check their trust page to see the detailed trust ratings.) While the bitcointalk.org administration does not verify such claims, you should proceed with extreme caution.

[GekkeBelg]

But then why is there now this warning above the BC.game thread exactly after the moment Cointrader supported my flag?
It looks extremely likely his support did the job.

You need a support from 1 more member, if we for instance support it then the flag would be active.
We were reading what holydarkness said:

https://bitcointalk.org/index.php?topic=5473729.msg63144313#msg63144313

"I tried to delay this feedback as long as I can in hope that they'll deescalate the situation by addressing the concerns, but it gets piling instead of decreasing."

It's concerning for us as well, so we'd support the flag and it's now active.

We have asked them to look into this and sent them links to this and what holydarkness posted, we want them to succeed and for that we believe they should resolve the issues - we think they just grew which is why they don't use this forum too much, also many Crypto forums and groups are growing as well, so Bitcointalk might not be what it used to be, but still, the lack of response or resolving issues - this must be resolved, we agree with you on that.

UPDATE:

https://bitcointalk.org/index.php?topic=5088875.msg63085684#msg63085684

I see the user has habit to try using many casinos and after a while, with some withdrawals, he got troubles and not all cases he received all money back. I don't know why he would prefer to take so much risk this way. If he has good gambling skills, he can win on big and trusted casinos and will not have withdrawal problems.

Someone posted this, please explain it, otherwise we can't support the flag.

I'm not sure what this user means. He says I played at many different casinos in the past and not in all cases I got my cases resolved. So what about that is strange? I have indeed played at around 40 casinos/sportsbooks in the past 5 years, and in about 36 all went without problems (hence you didn't hear about it), in about 4 I had a problem and about half of those got resolved to satisfaction. If this user is saying I should just stick to one bookie like Pinnacle, I don't want that. I always want to have multiple sportsbooks so I can pick the best odds available among them for every bet. I think many people do this.

[holydarkness]

I am no expert in how flags/trust etc. works, so I trust your judgement. But I do still see this message above the BC.game thread, even when logged out: Warning: One or more bitcointalk.org users have reported that they strongly believe that the creator of this topic is a scammer. (Check their trust page to see the detailed trust ratings.) While the bitcointalk.org administration does not verify such claims, you should proceed with extreme caution.

Even now? Hmm... that's a bit strange, they don't have any active flag against them, that red banner shouldn't be displayed yet. I even checked BPIP just to be redundantly sure, and the data is correct, no active flag against them.



That said, you can always ask for more support [or opposition] to your flag on the link I previously provided.

[GekkeBelg]

I am no expert in how flags/trust etc. works, so I trust your judgement. But I do still see this message above the BC.game thread, even when logged out: Warning: One or more bitcointalk.org users have reported that they strongly believe that the creator of this topic is a scammer. (Check their trust page to see the detailed trust ratings.) While the bitcointalk.org administration does not verify such claims, you should proceed with extreme caution.

Even now? Hmm... that's a bit strange, they don't have any active flag against them, that red banner shouldn't be displayed yet. I even checked BPIP just to be redundantly sure, and the data is correct, no active flag against them.



That said, you can always ask for more support [or opposition] to your flag on the link I previously provided.

Hmmm, strange. I still see it when I am logged in, but not anymore when logged out. Very strange.
Anyway, let's get this third person to support the flag so that it will show for everyone, and always.

[Mahdirakib]

Hmmm, strange. I still see it when I am logged in, but not anymore when logged out. Very strange.

You are seeing this warning as you have supported the flag. Anyway, I had asked efialtis yesterday to inform BCgame team again about your issue, and he has forwarded it to them. I think they won't show the interest to clarify the issue here as long as their reputation isn't being destroyed.

Therefore, is @BC.game’s action considered scam and should we support flag, or is it better to wait a little?

For now, we can consider BC.game action as unprofessional. They have already gotten enough time to clarify the issue properly. The flag needs one more DT members support to be activated. Maybe you can do it to create pressure on them.

[Get-Paid.com]

You are seeing this warning as you have supported the flag. Anyway, I had asked efialtis yesterday to inform BCgame team again about your issue, and he has forwarded it to them. I think they won't show the interest to clarify the issue here as long as their reputation isn't being destroyed.

Mahdirakib, do you consider supporting the flag?
We'd like to hear back as well, per yahoo:

https://bitcointalk.org/index.php?topic=5473623.msg63154341#msg63154341

We might support the flag just to apply the right pressure but we're giving it another day to see.

[ziportan]

absolutely disgusting. i ll make sure not to go anywhere near this bookie

[Mahdirakib]

Mahdirakib, do you consider supporting the flag?

Yep, the flag should be supported as BC.game team is ignoring the complaints here for a long time. But I think we have to give them a few more days to give the clarification. Because, the Casino Guru representative of BCgame have asked the mediator to give them a few more time to discuss about the complaints with their team (for the other two complaints). So, I believe they will also discuss about the issue of OP.

[Get-Paid.com]

Yep, the flag should be supported as BC.game team is ignoring the complaints here for a long time. But I think we have to give them a few more days to give the clarification. Because, the Casino Guru representative of BCgame have asked the mediator to give them a few more time to discuss about the complaints with their team (for the other two complaints). So, I believe they will also discuss about the issue of OP.

Totally agree.
Let's give it a few more days, there seem to be developments.

[Pmalek]

First of all, I have to say that any theories about the odds being "wrong" in an event like MLB are ridiculous. It is not a small market like the Bulgarian second basketball league, but a market that can absorb millions of dollars without any problems.

In the source I linked to previously, you can see that Bet365 offered odds of around 1.85. I don't remember it by heart. At the same time, OP placed bets on odds of 2.10. That is a difference. It's not a huge and unbelievable one but still a difference to what Bet365 - one of the world's biggest bookies had. 

I am going to give BC.Game a negative tag. I PMed them asking nicely to comment in this thread since their forum representative said they would take care of it. They obviously don't want to do that. The negative feedback is the result of their overall behavior and multiple open scam accusations against the casino.

I have thought hard whether or not to support the flag. On one hand, I have found data that shows there was a difference in the odds that OP wagered on compared to what one of the best bookies in the world had at the same time. But on the other hand, I think the whole concept of value-betting or being a 'value bettor' is complete nonsense. It's absolutely idiotical to want to punish someone for finding value and an edge in the odds of a bookie and betting on said odds.

Considering all that, unknowing players and newbies should be informed of BC.Game's ways, and supporting the flag is one way to do it. I will support it.

[BitcoinGirl.Club]

Dear OP,

This situation is very odd and from what I have gathered from your post here, we owe you an apology. This is not by any means a standard response our CS should give. I have to look into the matter as this is the first I am hearing about it. If everything you posted, including the screenshots are real then I assure you that we will make this right. Thank you for bringing this to our attention.

Two months gone and you have no follow up for this case? Half an hour ago I read another scam accusation against you. From you post history page I see there are a few more accusations where you made one comment and disappeared. What is going on with you?

I quickly looked on these cases so far without taking any of them seriously but it seems serious now and I will need to read lot more in details. Looking at the reactions from some members [who are somehow reputed and I trust some of them] I do not feel I will be finding anything good for you. But still to keep me updated before supporting any flag and leaving you a tag, I will take a few hours time until I finished my reading.

[holydarkness]

OP, GekkeBelg, Pmalek is one of the DT, and as he's supporting your flag, you now got the three supports you need and the flag is now active. Please bear in mind that this is not permanent, each of us the DT has our own reason and judgment on why we supported the flag. The statement we agreed upon supporting the flag is that we affirm to our best knowledge that the situation that warrant the flag is true. Once the situation developed and what happened is no longer correct, though, [which hopefully is because BC started taking action and handling cases against them professionally] we were kinda obligated to retract our support. For the time being, it's active.

[...]
I quickly looked on these cases so far without taking any of them seriously but it seems serious now and I will need to read lot more in details. Looking at the reactions from some members [who are somehow reputed and I trust some of them] I do not feel I will be finding anything good for you. But still to keep me updated before supporting any flag and leaving you a tag, I will take a few hours time until I finished my reading.

It might helps you navigate through their case, the link that I use for the reference on their feedback leads to my summary of the current situation and the list of cases against them [and their status], I routinely checking the development from every sources of each cases, so I think it's kinda up to date. Umm... lemme just repost it here,

Currently, these are the open cases against BC.Game, with the declared fund being confiscated:

BC.game asking me to lose intentionally, then confiscating funds by GekkeBelg | resolved | mBTC88
BC GAME LOSES DISPUTE AGAINST ME - AND STILL DOES NOT PAY MY WINNINGS by Jannn [a continuation to this thread] | resolved | $3,409
BlockDance B.V., BC.Game and its Fraudulent “Operator Verifier” by earlypaco | resolved | $7,111
BC.Game cancelled my bonuses and locked my account with $100k+ USD balance by -god- | unresolved | $250,000
BC.Game - can't withdraw 7.97 BTC by dplay | resolved | BTC7.97

[BitcoinGirl.Club]

[...]
I quickly looked on these cases so far without taking any of them seriously but it seems serious now and I will need to read lot more in details. Looking at the reactions from some members [who are somehow reputed and I trust some of them] I do not feel I will be finding anything good for you. But still to keep me updated before supporting any flag and leaving you a tag, I will take a few hours time until I finished my reading.

It might helps you navigate through their case, the link that I use for the reference on their feedback leads to my summary of the current situation and the list of cases against them [and their status], I routinely checking the development from every sources of each cases, so I think it's kinda up to date. Umm... lemme just repost it here,

Currently, these are the open cases against BC.Game, with the declared fund being confiscated:

BC.game asking me to lose intentionally, then confiscating funds by GekkeBelg | unresolved | mBTC88
BC GAME LOSES DISPUTE AGAINST ME - AND STILL DOES NOT PAY MY WINNINGS by Jannn [a continuation to this thread] | unresolved | $3,409
BlockDance B.V., BC.Game and its Fraudulent “Operator Verifier” by earlypaco | unresolved | $7,111
BC.Game cancelled my bonuses and locked my account with $100k+ USD balance by -god- | unresolved | $250,000
BC.Game - can't withdraw 7.97 BTC by dplay | pending confirmation, waiting for withdrawal | BTC7.97, agreed a deal in BTC4.6

Last few days I had spent a good amount of time reading through some of the cases and their developments. It was depositing. BC.Game was able to build up a good reputation but it turns out they are using this reputation in bad ways and assuming things will be unnoticed because of the earned reputation. Very bad practice to take unethical advantage of the positive contribution they made. I have no way but to support the flag against them for this OP and I believe it's one of the many flags only.

I will leave a negative feedback to alert the trading risk with them. Sorry BC.Game.

[Shishir99]

I have spent almost an hour reading the whole OP and some replies but I haven't seen any response from the BC game except the initial response. Unfortunately, this is not the first time nor the last time we have seen issues with BC game. I have seen plenty of scam accusations against them and maximum of them happened because of their unprofessional live support even though they claim that their support is 24/7 online. This is just a lie. A lot of members reported that once they get some issues and contact support, they just ignore the message and players come back to this forum. Can you imagine what could be the excuse for not responding to this thread?

[holydarkness]

I've updated the summary in reflect to the recent updates with the arbitrators. Now five out of five cases against BC are unresolved as their pending withdrawal process with dplay turned south with them hanging him dry and seemingly just buying time with several excuses. Cases being escalated to arbitrators, both AG and CG, are also reaching their deadline with the mediators marking the cases as unresolved.

I really hate if this casino turned bad. I was... am hoping, still hoping, that it just a small hiccups and they'll go back to their professional SOP soon.

[...] Can you imagine what could be the excuse for not responding to this thread?

All I know, I've sent several PMs to reinvite them to this case, and it turned to deaf ears.

[Pmalek]

They have now had a big red banner and scammer warning above all their threads for days and that still hasn't resulted in the casino representative to come online and say something. It doesn't look good, and they don't seem to care. I can't think of any other reasons unless they are health-related why the forum rep has decided to remain silent. And even that is far-fetched and very unlikely. 

[Don Pedro Dinero]

They have now had a big red banner and scammer warning above all their threads for days and that still hasn't resulted in the casino representative to come online and say something. It doesn't look good, and they don't seem to care. I can't think of any other reasons unless they are health-related why the forum rep has decided to remain silent. And even that is far-fetched and very unlikely. 

We have seen this on the forum many times before and we know how it ends. The miracle of the rep suddenly coming in, apologising for his absence for health issues and satisfactorily resolving all issues is not going to happen. I think we can clearly speak of scam at this stage.

[robelneo]

They have now had a big red banner and scammer warning above all their threads for days and that still hasn't resulted in the casino representative to come online and say something. It doesn't look good, and they don't seem to care. I can't think of any other reasons unless they are health-related why the forum rep has decided to remain silent. And even that is far-fetched and very unlikely. 

We have seen this on the forum many times before and we know how it ends. The miracle of the rep suddenly coming in, apologising for his absence for health issues and satisfactorily resolving all issues is not going to happen. I think we can clearly speak of scam at this stage.

I have already requested the two OP of BC.GAME here in the scam section to attach the word scam in the title of the thread and they followed my advice I would also like to request GekkeBelg to do the same, I guess from now on every complaint that will be created against BC.GAME can be considered a scam because they are now scamming their players and they will refuse to pay even if there is intervention coming from third-party mediation.
Yobit and 1xbit used to populate this scam section now it's BC.GAME.

[Shishir99]

[...] Can you imagine what could be the excuse for not responding to this thread?

All I know, I've sent several PMs to reinvite them to this case, and it turned to deaf ears.

Some forum members always criticized whoever talked against the BC game. I can imagine their face now. Their silence already proved that maximum of the scam accusations created on the internet were valid but we did not pay enough attention because those users were newbies. I have seen this similar post in their ANN thread as well and I agree with that.

Trustpilot also removed the negative ratings from their website saying those are fake reviews.  Isn't it the same excuse we have seen when it was 1xbit? Sad but this is the truth now.

[holydarkness]

[...] Can you imagine what could be the excuse for not responding to this thread?

All I know, I've sent several PMs to reinvite them to this case, and it turned to deaf ears.

Some forum members always criticized whoever talked against the BC game. I can imagine their face now. Their silence already proved that maximum of the scam accusations created on the internet were valid but we did not pay enough attention because those users were newbies. I have seen this similar post in their ANN thread as well and I agree with that.

Trustpilot also removed the negative ratings from their website saying those are fake reviews.  Isn't it the same excuse we have seen when it was 1xbit? Sad but this is the truth now.

Well, I believe I had a nice experience with them in the past and trust them too. Were we guilty? They were very attentive, they replied to my invitation and promptly solve [IIRC] every situation I pointed to them, they didn't show any evil intention that far, I don't think anybody can predict that they take a sharp turn in their reputation like this.

As for the valid scam accusations on the internet, allow me to narrow it down to this forum only, can you please list me those valid accusations, where BC scammed their customers and it didn't go noticed? I'll update my list with your findings, if there's any.

[Pmalek]

Some forum members always criticized whoever talked against the BC game. I can imagine their face now. Their silence already proved that maximum of the scam accusations created on the internet were valid but we did not pay enough attention because those users were newbies. I have seen this similar post in their ANN thread as well and I agree with that.

Trustpilot also removed the negative ratings from their website saying those are fake reviews.

No objective and fair person would defend a casino blindly unless they have an incentive to do so. A valid scam accusation needs to show proof and explain in detail what happened and why it's a scam. Just saying a casino scammed me, stay away, isn't enough and no one is going to pay any attention to it. BC.Game didn't do this in the past, not to my knowledge at least. If they did, please show a few valid scam accusations against their name.
Their forum rep was briefly online yesterday and replied to a different accusation. And we now have radio silence again.

[BC.Game Support]

We sincerely apologize for any inconvenience you've experienced. Rest assured, we take this issue seriously, and our team is currently investigating the discrepancies in your case. We understand the importance of a timely resolution, and we aim to provide you with a comprehensive response within the next 24 hours. Your patience is greatly appreciated as we work to address and resolve this situation. If you have any additional information or concerns, please feel free to share them with us. We are committed to ensuring a fair and transparent resolution.

We also apologize for any inefficiencies you may have encountered with our team. Please be informed that major changes are underway, and the support experience is set to become much smoother. We appreciate your understanding and value your continued trust in BC.GAME.

Best regards,

BC.GAME Support Team

[Jannn]

We sincerely apologize for any inconvenience you've experienced. Rest assured, we take this issue seriously, and our team is currently investigating the discrepancies in your case. We understand the importance of a timely resolution, and we aim to provide you with a comprehensive response within the next 24 hours. Your patience is greatly appreciated as we work to address and resolve this situation. If you have any additional information or concerns, please feel free to share them with us. We are committed to ensuring a fair and transparent resolution.

We also apologize for any inefficiencies you may have encountered with our team. Please be informed that major changes are underway, and the support experience is set to become much smoother. We appreciate your understanding and value your continued trust in BC.GAME.

Best regards,

BC.GAME Support Team

YOU GUYS HAVE TO PAY MY WINNINGS, BRO !
YOU LOST THE CASE OFFICIALLY AGAINST ME ON CASINO.GURU, AND STILL REFUSED TO PAY

HOW UGLY IS THIS FOR YOUR BUSINESS NOT HONORING PLAYERS WINNINGS LIKE THAT ?

[suzanne5223]

We sincerely apologize for any inconvenience you've experienced. Rest assured, we take this issue seriously, and our team is currently investigating the discrepancies in your case. We understand the importance of a timely resolution, and we aim to provide you with a comprehensive response within the next 24 hours. Your patience is greatly appreciated as we work to address and resolve this situation. If you have any additional information or concerns, please feel free to share them with us. We are committed to ensuring a fair and transparent resolution.

We also apologize for any inefficiencies you may have encountered with our team. Please be informed that major changes are underway, and the support experience is set to become much smoother. We appreciate your understanding and value your continued trust in BC.GAME.

Best regards,

BC.GAME Support Team

YOU GUYS HAVE TO PAY MY WINNINGS, BRO !
YOU LOST THE CASE OFFICIALLY AGAINST ME ON CASINO.GURU, AND STILL REFUSED TO PAY

HOW UGLY IS THIS FOR YOUR BUSINESS NOT HONORING PLAYERS WINNINGS LIKE THAT ?

Casino Guru is one of the fair platforms to know good casinos and also report casino scams. If you won the case there and the casino is not paying you. I will also advise you to take the issue to Askgamblers/url] but if you have already done that then what you have to do is wait since the casino seems to be spoiling its reputation through an issue like yours.

[holydarkness]

We sincerely apologize for any inconvenience you've experienced. Rest assured, we take this issue seriously, and our team is currently investigating the discrepancies in your case. We understand the importance of a timely resolution, and we aim to provide you with a comprehensive response within the next 24 hours. Your patience is greatly appreciated as we work to address and resolve this situation. If you have any additional information or concerns, please feel free to share them with us. We are committed to ensuring a fair and transparent resolution.

We also apologize for any inefficiencies you may have encountered with our team. Please be informed that major changes are underway, and the support experience is set to become much smoother. We appreciate your understanding and value your continued trust in BC.GAME.

Best regards,

BC.GAME Support Team

YOU GUYS HAVE TO PAY MY WINNINGS, BRO !
YOU LOST THE CASE OFFICIALLY AGAINST ME ON CASINO.GURU, AND STILL REFUSED TO PAY

HOW UGLY IS THIS FOR YOUR BUSINESS NOT HONORING PLAYERS WINNINGS LIKE THAT ?

Casino Guru is one of the fair platforms to know good casinos and also report casino scams. If you won the case there and the casino is not paying you. I will also advise you to take the issue to Askgamblers but if you have already done that then what you have to do is wait since the casino seems to be spoiling its reputation through an issue like yours.

As I said on Jannn's own thread, BC is [apparently] finally trying to fix the situation they're currently in. Let's wait and see what'll come out on Gekke's case. And after that, I'll try to ask them to take another look at Jannn's. They're on a long way to restore their reputation due to the silence, because after these cases got solved, I think people will understandably still exercise some cautions playing on the platform [as they should], but for the time being, let's see them work these issues and be civil.

[BC.Game Support]

We have thoroughly investigated the matter and determined that the problem is related to an anomaly with our odds source, 'Betby.' We had no control over this issue, which led to a negative experience on our platform.

BC Game and 500 Casino both use 'Betby' as our odds supplier. In this instance, a customer placed bets on the same market on both websites simultaneously. The odds provider: 'Betby', monitors betting patterns across the platforms it supports and places restrictions on players to prevent excessive bets on particular markets. It appears that the user was limited from placing bets on that specific market; however, the provider did not realize this restriction until five days later. With the user having already withdrawn money from 500.Casino, the provider had no choice but to void the bet on our website, where the user still had a balance. This situation was entirely beyond our control and not due to any fault on our end. The provider has the discretion to handle bets as they see fit.

The awkwardness arose from the delayed voiding of the bet and our lack of an immediate response. While, typically, we wouldn't honor winnings in such circumstances, we have decided to do so out of good faith. We acknowledge the inconvenience caused by the delay and lack of communication.

Your funds have been refunded to your BC.Game account, and you are free to withdraw them. We apologize for any inconvenience and appreciate your understanding.

Have a great day!

[GekkeBelg]

Yes, I can confirm they contacted me on Telegram and after a brief discussion BC.game decided to credit me the missing 88mbtc and paid me in full.
So, for me this case can finally be closed with a very positive outcome.

Thank you for all who supported me in this battle! I will now retract my support from the flag. I would like to ask everyone who supported my flag to retract the support too, although this is ofcourse up to everyone's own choice.
I'm glad BCgame decided to brush up their acts before it was too late to save their reputation. If I weren't limited in their sportsbetting, I would have considered to come back and play there but in this case I will just withdraw my funds now.

[holydarkness]

I'm glad your case got resolved. As you've been made whole again and marked this case as solved, thus forgiving them, the clauses in the flag that I supported are no longer true. I am withdrawing my support to the flag and will update the summary with this case marked as solved.

I will normally advise to mark the solved case as "solved" [already done] and lock the thread to prevent further meaningless discussion. But it might be wise to keep this thread open for the next 24 hours to give anyone overseeing this thread a space to speak up their mind. Do you mind to keeep it open for the next 24 hours and then lock them after?

[GekkeBelg]

I'm glad your case got resolved. As you've been made whole again and marked this case as solved, thus forgiving them, the clauses in the flag that I supported are no longer true. I am withdrawing my support to the flag and will update the summary with this case marked as solved.

I will normally advise to mark the solved case as "solved" [already done] and lock the thread to prevent further meaningless discussion. But it might be wise to keep this thread open for the next 24 hours to give anyone overseeing this thread a space to speak up their mind. Do you mind to keeep it open for the next 24 hours and then lock them after?

That was exactly my idea, I will close this thread only on Monday evening so that people still have 2 days to share their opinion in here. This is because the people were so heavily invested in this topic so it would be rough to just shut them out.

[Get-Paid.com]

That was exactly my idea, I will close this thread only on Monday evening so that people still have 2 days to share their opinion in here. This is because the people were so heavily invested in this topic so it would be rough to just shut them out.

What will you do about the flag in the very first post in this thread?

[holydarkness]

What will you do about the flag in the very first post in this thread?

It's retracted

[...] I will now retract my support from the flag. I would like to ask everyone who supported my flag to retract the support too, although this is ofcourse up to everyone's own choice.
[...]

[Mahdirakib]

Thank you for all who supported me in this battle! I will now retract my support from the flag. I would like to ask everyone who supported my flag to retract the support too, although this is ofcourse up to everyone's own choice.

Glad to hear that your issue has been resolved by BCgame team. I was expecting some positive outcome after this post of efialtis. They have taken a long time to pay you the fair winnings. But BCgame team has started to solve all the issues in Bitcointalk with a new support agent, which is a good sign. I have withdrawn my support from the flag.

Although you have withdrawn your flag, but it is still active as a few many forum members are supporting it (including some DT members). Perhaps, all the forum members would like to withdraw their support as your issue has been resolved (also the issues of two other users). You should mention those people after 24 hours who won't remove their support from the flag. Some of them may miss to follow the update here. The mention will work as a reminder to revise their decisions.

[Marvelman]

I'm really happy your case got resolved.  It's great that BC. game is trying to make things right by having a new support agent handle complaints now.  It seems like they wanna get back in people's good graces and,  nobodys perfect - we all mess up sometimes. Even companies. But they deserve the opportunity to do better from here on out.

[bitbollo]

good news for all parties involved!
because it is not only the victory of the user or the platform, but also of an entire community that is able to show its value without having to rely in complex systems to manage these disputes...
Of course, it's always better to resolve things privately or avoid these things to happens.

[xLays]

I'm glad your case got resolved. As you've been made whole again and marked this case as solved, thus forgiving them, the clauses in the flag that I supported are no longer true. I am withdrawing my support to the flag and will update the summary with this case marked as solved.

I will normally advise to mark the solved case as "solved" [already done] and lock the thread to prevent further meaningless discussion. But it might be wise to keep this thread open for the next 24 hours to give anyone overseeing this thread a space to speak up their mind. Do you mind to keeep it open for the next 24 hours and then lock them after?

That was exactly my idea, I will close this thread only on Monday evening so that people still have 2 days to share their opinion in here. This is because the people were so heavily invested in this topic so it would be rough to just shut them out.

That's great news that the issue got resolved positively! Did they offer any additional compensation for the delay in settling the matter over the past three months? I had trouble withdrawing money from other casino and I ended up losing the amount I wanted to withdraw. They gave me at least compensation to make up for it.

[Shishir99]

BC Game and 500 Casino both use 'Betby' as our odds supplier. In this instance, a customer placed bets on the same market on both websites simultaneously. The odds provider: 'Betby', monitors betting patterns across the platforms it supports and places restrictions on players to prevent excessive bets on particular markets.

Thanks for the good investigation and solving the issue. But I would like to ask the player some questions regarding the bet he made.

Yes, I can confirm they contacted me on Telegram and after a brief discussion BC.game decided to credit me the missing 88mbtc and paid me in full.
So, for me this case can finally be closed with a very positive outcome.

Mr. GekkeBelg!
Please be honest here. The people were supporting you, and you already got your winnings. Now, please answer my question with honesty. Didn't you know that placing bets on the same game and in the same market is not allowed? I guess you should know it because you are a regular gambler and you have tried 40+ sportsbooks according to you. I have seen some users asking why you chose such platforms when you can place a big bet on a reputed established casino. Your excuse was you wanted better odds, and that's why you looked for a different market. But, as I understand, you cannot place a bet on the same game with the same market provider. Or am I wrong?

We were blaming the BC game for not paying you. But after the explanation they wrote and generously added your winnings because there was a delay from their side, I believe they were too generous. If you raise the same accusation against bigger platforms, I bet you wouldn't get that winning today because of the violation you made.

[Poika5]

Didn't you know that placing bets on the same game and in the same market is not allowed?

It is allowed, and I will continue doing it. Betby can link my accounts later and limit me on every site, but voiding bets 5 days later is ridiculous.

Casinos tend to use their providers as scapegoats. Frankly, their explanation makes no sense, and I'm sure OP feels the same way.
Nevertheless, the most important thing is that OP finally got paid.

[holydarkness]

BC Game and 500 Casino both use 'Betby' as our odds supplier. In this instance, a customer placed bets on the same market on both websites simultaneously. The odds provider: 'Betby', monitors betting patterns across the platforms it supports and places restrictions on players to prevent excessive bets on particular markets.

Thanks for the good investigation and solving the issue. But I would like to ask the player some questions regarding the bet he made.

Yes, I can confirm they contacted me on Telegram and after a brief discussion BC.game decided to credit me the missing 88mbtc and paid me in full.
So, for me this case can finally be closed with a very positive outcome.

Mr. GekkeBelg!
Please be honest here. The people were supporting you, and you already got your winnings. Now, please answer my question with honesty. Didn't you know that placing bets on the same game and in the same market is not allowed? I guess you should know it because you are a regular gambler and you have tried 40+ sportsbooks according to you. I have seen some users asking why you chose such platforms when you can place a big bet on a reputed established casino. Your excuse was you wanted better odds, and that's why you looked for a different market. But, as I understand, you cannot place a bet on the same game with the same market provider. Or am I wrong?

We were blaming the BC game for not paying you. But after the explanation they wrote and generously added your winnings because there was a delay from their side, I believe they were too generous. If you raise the same accusation against bigger platforms, I bet you wouldn't get that winning today because of the violation you made.

He's placing a bet across different platforms on the same game for the same result. Far as I know, what's prohibited is arbitrage betting, where the bettor placed bets for multiple outcome. Given OP placed bet for the exact same outcome, I don't think that's prohibited. Unless a clause in BC's ToS specifically prohibit this... can you perhaps point it out to us, please?

[BC.Game Support]

He's placing a bet across different platforms on the same game for the same result. Far as I know, what's prohibited is arbitrage betting, where the bettor placed bets for multiple outcome. Given OP placed bet for the exact same outcome, I don't think that's prohibited. Unless a clause in BC's ToS specifically prohibit this... can you perhaps point it out to us, please?

Odds providers usually limit the maximum bet amount a user can place on a market; this is a common risk management strategy implemented by every odds provider. When a user exceeds the limit placed, they're not allowed to place more on the same market, and since we share the same odds provider, the limit was enforced cross-site. The 5-day delay in voiding the bet makes it awkward, but this is what has transpired.

[Poika5]

He's placing a bet across different platforms on the same game for the same result. Far as I know, what's prohibited is arbitrage betting, where the bettor placed bets for multiple outcome. Given OP placed bet for the exact same outcome, I don't think that's prohibited. Unless a clause in BC's ToS specifically prohibit this... can you perhaps point it out to us, please?

Odds providers usually limit the maximum bet amount a user can place on a market; this is a common risk management strategy implemented by every odds provider. When a user exceeds the limit placed, they're not allowed to place more on the same market, and since we share the same odds provider, the limit was enforced cross-site. The 5-day delay in voiding the bet makes it awkward, but this is what has transpired.

What? So if I'm limited at Roobet(max bet 1$) then Betby will void my 1000$ bet at Bc.Game? I have a different limit on every Betby sportsbook.

the limit was enforced cross-site.

This sounds pretty much impossible.

[Beparanf]

What? So if I'm limited at Roobet(max bet 1$) then Betby will void my 1000$ bet at Bc.Game? I have a different limit on every Betby sportsbook.

Think of it like casino is just being rented by bookmaker to place their sportsbook, Casino itself is just using 3rd party services for their sportsbook category which means you are limited by the bookmaker whatever casino you are using as long as it’s same bookmaker.

If you read the statement of BC carefully, they have no control over bookmaker decision since they are just using their service. Most likely you will always be limited as long as you play on same bookmaker. The case of the OP is just different because they are trying to void the bet that already have a result few days ago.

[BC.Game Support]

What? So if I'm limited at Roobet(max bet 1$) then Betby will void my 1000$ bet at Bc.Game? I have a different limit on every Betby sportsbook.

Yes, if they detect you to be using multiple websites to bypass a maximum bet amount limit set by them they would more than likely limit you across all the websites that they operate. You can confirm this with Betby themselves.

[Poika5]

What? So if I'm limited at Roobet(max bet 1$) then Betby will void my 1000$ bet at Bc.Game? I have a different limit on every Betby sportsbook.

Yes, if they detect you to be using multiple websites to bypass a maximum bet amount limit set by them they would more than likely limit you across all the websites that they operate. You can confirm this with Betby themselves.

My question was about voiding, not limiting. Also, which one is the "real" limit if I have different limits at every site?
My point is as long as each Betby casino has a different limit, they can't enforce the cross-site limit.

Think of it like casino is just being rented by bookmaker to place their sportsbook, Casino itself is just using 3rd party services for their sportsbook category which means you are limited by the bookmaker whatever casino you are using as long as it’s same bookmaker.

If you read the statement of BC carefully, they have no control over bookmaker decision since they are just using their service. Most likely you will always be limited as long as you play on same bookmaker. The case of the OP is just different because they are trying to void the bet that already have a result few days ago.

I'm a pro sports bettor, and I have worked on both sides of the aisle.

Usually the user would get limited before they've placed a bet, but in this case

Betby needs information(bets) to profile the customer correctly.

[BitcoinGirl.Club]

He's placing a bet across different platforms on the same game for the same result. Far as I know, what's prohibited is arbitrage betting, where the bettor placed bets for multiple outcome. Given OP placed bet for the exact same outcome, I don't think that's prohibited. Unless a clause in BC's ToS specifically prohibit this... can you perhaps point it out to us, please?

Odds providers usually limit the maximum bet amount a user can place on a market; this is a common risk management strategy implemented by every odds provider. When a user exceeds the limit placed, they're not allowed to place more on the same market, and since we share the same odds provider, the limit was enforced cross-site. The 5-day delay in voiding the bet makes it awkward, but this is what has transpired.

For a user, there are no way to know more than one company is using the same provider. Even if the user knows more than one company is using the same provider still he can pretend that he does not know anything about it. My point is if I have 5 accounts with 5 different gambling sites and if those 5 gambling sites are using the same provider, is there any terms that I can not place bet in the same market and in the same leg? I understand if I place bet in the same market but in different leg then it may mark as arbitrage bet which is a valid accusation to protect their business.

The risk management should be for individual entries [Here BC.Game]

[BC.Game Support]

For a user, there are no way to know more than one company is using the same provider. Even if the user knows more than one company is using the same provider still he can pretend that he does not know anything about it. My point is if I have 5 accounts with 5 different gambling sites and if those 5 gambling sites are using the same provider, is there any terms that I can not place bet in the same market and in the same leg? I understand if I place bet in the same market but in different leg then it may mark as arbitrage bet which is a valid accusation to protect their business.

The risk management should be for individual entries [Here BC.Game]

Usually the user would get limited before they've placed a bet, but in this case, the bet was voided 5 days after the bet was settled. If it were up to us, we would not have done such a thing, and so we've decided to refund the user anyway, as it was a really awkward situation that our provider had put us in. We do have plans to upgrade our odds provider in the distant future to a more robust one.

[Don Pedro Dinero]

They have now had a big red banner and scammer warning above all their threads for days and that still hasn't resulted in the casino representative to come online and say something. It doesn't look good, and they don't seem to care. I can't think of any other reasons unless they are health-related why the forum rep has decided to remain silent. And even that is far-fetched and very unlikely. 

We have seen this on the forum many times before and we know how it ends. The miracle of the rep suddenly coming in, apologising for his absence for health issues and satisfactorily resolving all issues is not going to happen. I think we can clearly speak of scam at this stage.

I'm going to have to eat my own words because they have already resolved three of the four cases they had pending, although in one case the user does not fully agree with the resolution. It remains to be seen if they resolve all of them, but it seems they are on the right track.

[GekkeBelg]

I'm glad your case got resolved. As you've been made whole again and marked this case as solved, thus forgiving them, the clauses in the flag that I supported are no longer true. I am withdrawing my support to the flag and will update the summary with this case marked as solved.

I will normally advise to mark the solved case as "solved" [already done] and lock the thread to prevent further meaningless discussion. But it might be wise to keep this thread open for the next 24 hours to give anyone overseeing this thread a space to speak up their mind. Do you mind to keeep it open for the next 24 hours and then lock them after?

That was exactly my idea, I will close this thread only on Monday evening so that people still have 2 days to share their opinion in here. This is because the people were so heavily invested in this topic so it would be rough to just shut them out.

That's great news that the issue got resolved positively! Did they offer any additional compensation for the delay in settling the matter over the past three months? I had trouble withdrawing money from other casino and I ended up losing the amount I wanted to withdraw. They gave me at least compensation to make up for it.

Yes, I also got 333 USD on top of it extra.

[GekkeBelg]

BC Game and 500 Casino both use 'Betby' as our odds supplier. In this instance, a customer placed bets on the same market on both websites simultaneously. The odds provider: 'Betby', monitors betting patterns across the platforms it supports and places restrictions on players to prevent excessive bets on particular markets.

Thanks for the good investigation and solving the issue. But I would like to ask the player some questions regarding the bet he made.

Yes, I can confirm they contacted me on Telegram and after a brief discussion BC.game decided to credit me the missing 88mbtc and paid me in full.
So, for me this case can finally be closed with a very positive outcome.

Mr. GekkeBelg!
Please be honest here. The people were supporting you, and you already got your winnings. Now, please answer my question with honesty. Didn't you know that placing bets on the same game and in the same market is not allowed? I guess you should know it because you are a regular gambler and you have tried 40+ sportsbooks according to you. I have seen some users asking why you chose such platforms when you can place a big bet on a reputed established casino. Your excuse was you wanted better odds, and that's why you looked for a different market. But, as I understand, you cannot place a bet on the same game with the same market provider. Or am I wrong?

We were blaming the BC game for not paying you. But after the explanation they wrote and generously added your winnings because there was a delay from their side, I believe they were too generous. If you raise the same accusation against bigger platforms, I bet you wouldn't get that winning today because of the violation you made.

It's perfectly allowed to place 2 bets on the same game with 2 sportsbooks who happen to use the same odds provider. I did nothing wrong.
And I have done this multiple times in the years before without problems. It's not even up to the user to know which odds provider a sportsbook has. The fact that I knew was because I am experienced, but most people wouldn't even realize which books use the same odds provider.

[GekkeBelg]

He's placing a bet across different platforms on the same game for the same result. Far as I know, what's prohibited is arbitrage betting, where the bettor placed bets for multiple outcome. Given OP placed bet for the exact same outcome, I don't think that's prohibited. Unless a clause in BC's ToS specifically prohibit this... can you perhaps point it out to us, please?

Odds providers usually limit the maximum bet amount a user can place on a market; this is a common risk management strategy implemented by every odds provider. When a user exceeds the limit placed, they're not allowed to place more on the same market, and since we share the same odds provider, the limit was enforced cross-site. The 5-day delay in voiding the bet makes it awkward, but this is what has transpired.

The odds provider is fully at fault here, not me. Most users wouldn't even know which sportsbook uses which provider. If an odds provider does not want more than a certain amount of stake on a certain game, then they should simply arrange their system in a way where odds drop after a certain total stake, or that bets are not even accepted at all anymore.
Next to that, I don't see what difference it would make if one person (me) places 2 times a stake on a certain game, or if it's 2 different persons. The risk/reward is exactly the same.

[Pmalek]

Since OP is satisfied with the outcome, I can't support the flag anymore and will therefore delete my support for it. The negative feedback for the casino will remain until the backlog of unresolved accusations has been resolved.

I had trouble withdrawing money from other casino and I ended up losing the amount I wanted to withdraw. They gave me at least compensation to make up for it.

It's a matter of their goodwill to do that. They are certainly not required to give back the money you gambled away. I would say you were lucky to get something back that you originally didn't have. No idea what caused the delay with withdrawals in the first place, though.

Didn't you know that placing bets on the same game and in the same market is not allowed?

Placing bets on any market that is open and available is allowed regardless of what the bookies try to tell you. If you don't want bets to be placed on a selection, close the market and don't open it again. If you don't want a player to play on your webste, limit him or ban him after paying out the money they are owed. 

Usually the user would get limited before they've placed a bet, but in this case, the bet was voided 5 days after the bet was settled.

And if that limit happened before, it would be ok. But since both the casino and betting provider accepted the bet, it should be honored. You did the right thing in the end.

[BitcoinGirl.Club]

For a user, there are no way to know more than one company is using the same provider. Even if the user knows more than one company is using the same provider still he can pretend that he does not know anything about it. My point is if I have 5 accounts with 5 different gambling sites and if those 5 gambling sites are using the same provider, is there any terms that I can not place bet in the same market and in the same leg? I understand if I place bet in the same market but in different leg then it may mark as arbitrage bet which is a valid accusation to protect their business.

The risk management should be for individual entries [Here BC.Game]

Usually the user would get limited before they've placed a bet, but in this case, the bet was voided 5 days after the bet was settled. If it were up to us, we would not have done such a thing, and so we've decided to refund the user anyway, as it was a really awkward situation that our provider had put us in. We do have plans to upgrade our odds provider in the distant future to a more robust one.

Limiting in every gambling site seems reasonable.
Good to observe you are finally working on making things right. If you continue making things right then all these negative on your feedback page will not stay long. Since the case is resolved and status updated by the OP, I removed my support from the flag. Looking ahead more progress and I will have no problem to remove the negative feedback I left.

[BC.Game Support]

Hey,

We would really appreciate it if the users who have supported the flag for GekkeBelg's case (@yahoo62278 @Slow death @nutildah) kindly updated their position on this matter as it has been resolved to the satisfaction of the OP. We appreciate your pro-activeness in the community, and it helped us find this case and brought it to the limelight.

[Shishir99]

It's perfectly allowed to place 2 bets on the same game with 2 sportsbooks who happen to use the same odds provider. I did nothing wrong.
And I have done this multiple times in the years before without problems. It's not even up to the user to know which odds provider a sportsbook has. The fact that I knew was because I am experienced, but most people wouldn't even realize which books use the same odds provider.

Okay. Your explanation makes sense. I am not experienced in sportsbetting and I don't know much about these rules. I asked you those questions because of the BC game support response. As they said the odds provider voided the bet giving that reason. Why would a provider void a bet after five days if betting on the same side is allowed?

Nice to see the case comes to an end with a positive outcame. They have a couple of more accusations to solve. I hope they will fix them too. 

[LEVSKI7]

For a user, there are no way to know more than one company is using the same provider. Even if the user knows more than one company is using the same provider still he can pretend that he does not know anything about it. My point is if I have 5 accounts with 5 different gambling sites and if those 5 gambling sites are using the same provider, is there any terms that I can not place bet in the same market and in the same leg? I understand if I place bet in the same market but in different leg then it may mark as arbitrage bet which is a valid accusation to protect their business.

The risk management should be for individual entries [Here BC.Game]

Usually the user would get limited before they've placed a bet, but in this case, the bet was voided 5 days after the bet was settled. If it were up to us, we would not have done such a thing, and so we've decided to refund the user anyway, as it was a really awkward situation that our provider had put us in. We do have plans to upgrade our odds provider in the distant future to a more robust one.

Limiting in every gambling site seems reasonable.
Good to observe you are finally working on making things right. If you continue making things right then all these negative on your feedback page will not stay long. Since the case is resolved and status updated by the OP, I removed my support from the flag. Looking ahead more progress and I will have no problem to remove the negative feedback I left.

It may be reasonable for the illiterate, but from a legal point of view it is illegal to set a personal limit

[StudsonBudson]

It may be reasonable for the illiterate, but from a legal point of view it is illegal to set a personal limit

I'm 100% sure you're either trolling or you have never placed a single sportsbet in your life. What are you yapping about, every sportsbook has betting limits in place, you can obviously not bet infinite money.

[LEVSKI7]

ANJ: Operators may not limit stakes without “legitimate reasons”

If article L. 121-11 is violated, operators can be fined up to €1,500, which could be increased to €3,000 if the violations are repeated.In addition, offenders could receive two years in prison and a fine of €300,000.ANJ concluded that operators cannot refuse bets from a player, unless the operator has a legitimate reason as designated under article L. 121-11 of the French Code of Consumption. This means that an operator could argue that it has a legitimate reason not to accept a sports bet from a patron.Legally defined legitimate reasons include refusing to allow a minor, someone who has self-excluded or an excessive bettor to gamble.

[GekkeBelg]

ANJ: Operators may not limit stakes without “legitimate reasons”

If article L. 121-11 is violated, operators can be fined up to €1,500, which could be increased to €3,000 if the violations are repeated.In addition, offenders could receive two years in prison and a fine of €300,000.ANJ concluded that operators cannot refuse bets from a player, unless the operator has a legitimate reason as designated under article L. 121-11 of the French Code of Consumption. This means that an operator could argue that it has a legitimate reason not to accept a sports bet from a patron.Legally defined legitimate reasons include refusing to allow a minor, someone who has self-excluded or an excessive bettor to gamble.

That is a text from the French Gambling Association. What does that have to do with Curacao Licensed sportsbooks?

[icopress]

Since OP is satisfied with the outcome, I can't support the flag anymore and will therefore delete my support for it. The negative feedback for the casino will remain until the backlog of unresolved accusations has been resolved.

In this case, you need to update the reference information since it now points to this thread.

[Pmalek]

<Snap>

ANJ is the French gambling regulator. It's irrelevant in this discussion what other regulatory bodies do with or against casinos that they regulate. Some countries and their national regulators ban online gambling, but you can't cite them and their opinions for this matter either. 

In this case, you need to update the reference information since it now points to this thread.

Yes, that makes sense. holydarkness posted a list of open and unresolved cases. I will link to that instead.

[icopress]

Yes, that makes sense. holydarkness posted a list of open and unresolved cases. I will link to that instead.

Man, now I see. But as far as I understand now it should be a neutral tag since now it is not accurate. I see that all the cases in which the “arbitrators” you mentioned were involved were resolved.

BC.game asking me to lose intentionally, then confiscating funds by GekkeBelg | resolved | mBTC88
BC GAME LOSES DISPUTE AGAINST ME - AND STILL DOES NOT PAY MY WINNINGS by Jannn [a continuation to this thread] | resolved | $3,409
BlockDance B.V., BC.Game and its Fraudulent “Operator Verifier” by earlypaco | resolved | $7,111
BC.Game cancelled my bonuses and locked my account with $100k+ USD balance by -god- | unresolved | $250,000
BC.Game - can't withdraw 7.97 BTC by dplay | resolved | BTC7.97

As for the last case of “God”, judging by the statement of BC.Game and the comments of other people, it seems obvious to me that he is abusing public trust. in the sense that in the confusion, some could perceive his claim as legitimate, especially since there were no answers from BC for some time.

I have never seen any project solve such a large number of unsolved cases in such a short time, but users are not always right and I am inclined to think that this is one of such cases.