bc.game not honouring deposit bonus

[BitcoinGirl.Club]

(edit for clarity: I did receive the first deposit bonus, no issues there. However, there is no indication that this stops. The bonus message ('Get extra 100% bonus on minimum of 0.459 LTC deposit') is present to this second. This is a lock, no wiggle room).

The message looks very simple and 99 out of 100 player will fall for this message if they have fund to deposit. I really don't see anything not to honour that was said. BC.Game can come up with some excuses, they can direct it to their terms page but I don't think anyone can justify this clear message.

That's not hslf as bad as me completing s $75,000 rollover for them to then only credit me $100 of the deposit bonus saying $100 was the max when it was not on the terms. Also they oy let you play originals and it counts as 5% so a 40X rollover is really 200X and I am.SVIP 5 lol

That sucks. You should have read their terms and conditions first if it was already existed there.

[Wiwo]

But if his deposits are subject to the bonus conditions which is wagering before withdrawal that means the casino is out to play games with the ops and that should be seen as a big red alert to others.

If casino stated somewhere in the bonus conditions like to wager before the bonus can be activated for withdrawal depending on how many times to wager then whoever is entering for such should be aware of such conditions.

I'm only reacting based on if there are conditions to the bonus yet to be met.

I think either some one else having same issue can corroborate op's challenge or the team response. I have seen op has also made a post on their ANN. Hopefully, it will be resolved for him.

Well let see if they representative get something to respond to in the coming days because everyone os now looking on them to her they own side pf the story since it clear that the ops have some case to establish against the casino and if the have hard the deposit bous there by error the best possible way is to have it fixed and make a public apology to the ops and anyone else who may have been mislead by that big.

And also make a refund for them at all costs if they have lost their money in the process,  and should be able to allow them to withdraw the balance without any conditions.

[Mr.suevie]

Hi all,

Not quite sure if this is common knowledge yet, but bc.game is doing everything possible to avoid paying the deposit bonus that shows on the deposit page.
I've raised the issue several times with support, with responses ranging from 'its only the first deposit bonus' (why is it listed on each deposit page?), to 'issue has been reported' and finally 'you must deposit on tuesday and thursday'.

Seems fairly simple to me, can someone from bc.game reach out to resolve this?

james

I don't know for you but I think I got my first deposit bonus and I think there is also a time frame for the user to actually deposit within that range if not the bonus will not be credited and I know this because I actually told a friend about the 300% first deposit and he created an account but failed to input the required 10$ deposit within the stipulated time frame and he actually deposited later and although he got a bonus but it wasn't no longer the 300% deposit so I think you might have missed some information or something on the actual bonus DO'S AND DON'TS.

[seoincorporation]

Well that's a tricky bug because users like OP would think they have a deposit bonus on each depo while the promotion is only for the first deposit bonus as you can see in the ToS:

Code:

https://bc.game/help/bonus

• To claim the 1st deposit bonus, user must make a minimum deposit of $30.

And another important factor to have in mind is how the casino can void any bonuses, so, if they consider your bonus an abuse or if the user breaks any of the rules the casino can cancel it:

• BC.GAME management reserve the right to void any bonuses and/or winnings obtained by fraudulent behavior.

I mean, the casino is in the right to do it, but isn't cool at all the fact that they offer a bonus that isn't valid.

[Outhue]

I don't believe in high bonuses from small online casinos anymore, I've become a victim myself and I am not doing it again, but there is a possibility that the big bonuses are for few numbers of gamblers for a limited period of time.

Some new crypto exchanges are also doing something like this, I could remember Bitget and Bybit doing the same thing too, but they should be more transparent about it.

When new casinos are doing their bonuses and offers, always have it in mind that not everything will be as they are saying, it's a great loss for them too when they don't have enough money for free campaigns and advertisements, yet they have to promote themselves one way or the other, this is why they might not keep their words.

If you want to participate in bonuses from online casinos make sure its from the big daddies in the space, because they have the money and also the reputation to protect, they don't want any bad-mouthing, there is one thing you might not like, big casinos don't have high attractive bonuses, it's always smaller compare to new casinos.

[Woodie]

Wasn't allowing the image in the first post for some reason.

This line saying "Get 100% bonus on minimum of xxxxx LTC deposit" disqualifies it from being a first deposit bonus because the description doesn't say it and such offers never appear on deposit tabs...even if they did it should show T&Cs to qualify for the bonus!

From the screenshot shared, this 100% bonus message is structured in a way to get players topping up their accounts with the minimum amount displayed, and if they can't honour this mistake best to correct this with matched bets/rolls to affected players and remove this from the deposit page!!

Out of curiosity what message shows up when you hover/click on the green i button ??

• BC.GAME management reserve the right to void any bonuses and/or winnings obtained by fraudulent behavior.

I mean, the casino is in the right to do it, but isn't cool at all the fact that they offer a bonus that isn't valid.

These terms always protecting the service provider, which sucks!!

What happened to customer comes first...

[Fivestar4everMVP]

Wasn't allowing the image in the first post for some reason.

If this is actually how the bonus advertisement was shown on the deposit page, then they have no choice but to Honor it, it is completely unprofessional and a scam if they don't.

If this bonus was for first time depositors, then they should have completely stated that in the displayed ad like - for first time depositors only, or better still, completely remove the ad for those or users that are not depositing for the first time.

They will have to honor the bonus since they didn't state whether it was for first time depositors or not.

[Wapfika]

Wasn't allowing the image in the first post for some reason.

If this is actually how the bonus advertisement was shown on the deposit page, then they have no choice but to Honor it, it is completely unprofessional and a scam if they don't.

If this bonus was for first time depositors, then they should have completely stated that in the displayed ad like - for first time depositors only, or better still, completely remove the ad for those or users that are not depositing for the first time.

They will have to honor the bonus since they didn't state whether it was for first time depositors or not.

I believe the answer is on the information tab which contains the full details of this bonus which intentionally structured that way so that lazy users on reading terms will become a victim of impulse deposit due to the bonus offered.

I believe this is what the support of Bc.game holding on that’s why they deny the bonus claim of the OP shown on the screenshot of their conversation. But I agree on everyone here that the way this bonus title will surely make you think that it’s generic deposit bonus.

[BitcoinGirl.Club]

Well that's a tricky bug because users like OP would think they have a deposit bonus on each depo while the promotion is only for the first deposit bonus as you can see in the ToS:

Code:

https://bc.game/help/bonus

• To claim the 1st deposit bonus, user must make a minimum deposit of $30.

And another important factor to have in mind is how the casino can void any bonuses, so, if they consider your bonus an abuse or if the user breaks any of the rules the casino can cancel it:

• BC.GAME management reserve the right to void any bonuses and/or winnings obtained by fraudulent behavior.

I mean, the casino is in the right to do it, but isn't cool at all the fact that they offer a bonus that isn't valid.

A casino creates their term in such way that whatever they will do, they are right. Something happen when it was not in their term, they will add another term later to save their ass and will justify your case with the newly added term. As a customer you always need to agree with it or your option is to leave them.

[goldkingcoiner]

A casino creates their term in such way that whatever they will do, they are right. Something happen when it was not in their term, they will add another term later to save their ass and will justify your case with the newly added term. As a customer you always need to agree with it or your option is to leave them.

They cannot just randomly add and edit things like that so simply. There are regulations in place and if they go against them, they can face heavy legal trouble. Otherwise they could write anything in there, including any money deposited into their platform must stay there or it belongs to them or something.

Going by the sheer amount of topics against BC game, I would think that BC game has been acting very suspiciously, at best. 

But do not get me wrong, if they could they definitely would. And I am sure this would ring true for every casino, not just the one in question right now in this topic. But as long as we stay strong and stubborn, they cannot do as they wish.

[qwertyup23]

Thanks for bringing this to everyone’s attention and good luck in getting it resolved. This is a danger when it comes to using smaller online casinos. Especially if they have great incentives to get you to deposit funds. I hope that you are able to withdraw your funds at some point, but remember that if a deal sounds too good to be true, it probably is.

I definitely agree with your statement.

This is the problem when a person explores different online gambling websites that are not relatively well-known on the market. Sure, these online casinos may have bigger and better bonuses/rewards compared to other established casinos but you run the risk of problems with deposits (which is OP's current problem).

In all honesty, this is the reason on why I prefer established online casinos compared to new casinos even if the latter has higher/better rewards/bonuses.

[Wind_FURY]

Well sure.

If there was a 'first deposit only' bonus, then the message wouldn't appear on the deposit page after the bonus has been claimed.
The first deposit bonus was claimed, yet the message is still there each time.

Nothing more to it.
Not even trying to imply or deceive here.
If they don't intend to give a bonus, then remove this message.

OK, then I believe as a responsible user of the casino/service, you should inform them that there's something wrong with their "first deposit" bonus page/panel/dashboard instead of taking advantage of it. It's obvious that it isn't what they intended, and if they won't give you the bonuses after your first bonus was claimed, you start a topic to tell everyone that they're scamming you?

[BC.GAME]

Wasn't allowing the image in the first post for some reason.

Dear OP, can you provide us with an uncropped screenshot please. There is no way to judge when that screenshot was captured. Our deposit modal has not had that bonus line since the most recent update. It's possible that you were loading a cached version of the page. If you clear your cache and clean your cookies, it should show the updated version.

[Fivestar4everMVP]

Wasn't allowing the image in the first post for some reason.

Dear OP, can you provide us with an uncropped screenshot please. There is no way to judge when that screenshot was captured. Our deposit modal has not had that bonus line since the most recent update. It's possible that you were loading a cached version of the page. If you clear your cache and clean your cookies, it should show the updated version.

I used to believe that the cached version of a site only shows or is displayed to a user only when the user does not have internet access, or the internet is not strong enough to load the newest version of the site, but once the user is connected to a good and stable internet, the website is immediately updated.

In this case, if the op opened the casino site, visited the deposit page to copy his or her deposit address, then I believe that version of the site should be a real live updated version and not the cached one , though I wouldn't be completely sure about this though, since several browsers behave and operate differently, I leave this to those who are more experienced in how the internet one is connected to and  browsers work together to deliver a website to the end user.

[BitcoinGirl.Club]

Wasn't allowing the image in the first post for some reason.

Dear OP, can you provide us with an uncropped screenshot please. There is no way to judge when that screenshot was captured. Our deposit modal has not had that bonus line since the most recent update. It's possible that you were loading a cached version of the page. If you clear your cache and clean your cookies, it should show the updated version.

I used to believe that the cached version of a site only shows or is displayed to a user only when the user does not have internet access, or the internet is not strong enough to load the newest version of the site, but once the user is connected to a good and stable internet, the website is immediately updated.

In this case, if the op opened the casino site, visited the deposit page to copy his or her deposit address, then I believe that version of the site should be a real live updated version and not the cached one , though I wouldn't be completely sure about this though, since several browsers behave and operate differently, I leave this to those who are more experienced in how the internet one is connected to and  browsers work together to deliver a website to the end user.

It seems something new. A cached version can cached old contents but for a casino application or exchange application I never experienced such things. I am old school and new techs are not my things anymore. I experienced such thing in blog type websites only to be honest. 

[dezoel]

Those who are trying to defend the platform by saying this could be a technical error or maybe they didn't remove the line but the bonus is only for the first deposit, you guys need to understand one thing if they changed the terms and conditions, they were supposed to let their players know and they should have removed that line from the deposit page because it's misleading and a player who sees that would obviously think they can get a bonus and that might make them make higher deposits just for the bonus which is wrong and it's casino's mistake.

So, if they have actually forgotten to remove that line from the deposit page for deposit after the first one then it's their mistake and they should accept that and also add the bonus for someone who points it out instead of refusing or making excuses, transparency is what keeps the reputation of a platform intact.

[BenCodie]

Hi all,

Not quite sure if this is common knowledge yet, but bc.game is doing everything possible to avoid paying the deposit bonus that shows on the deposit page.
I've raised the issue several times with support, with responses ranging from 'its only the first deposit bonus' (why is it listed on each deposit page?), to 'issue has been reported' and finally 'you must deposit on tuesday and thursday'.

Seems fairly simple to me, can someone from bc.game reach out to resolve this?

james

I'm not sure if you have done any research on the dark side of bc.game since you started using it, however the casino is definitely conducting fraudulent behavior and selectively scams many players and affiliates

All you need to do is look up "BC.game scam bitcointalk" in google to find a long list of complaint threads from users here.

[Onyeeze]

You may be right emphasising in this point because I know that what brings disregard and untrust is when you as a platform refuse to compromise or fulfil your promise, at this point what I want you to understand op since you have informed them or remind them on the bonus which is being stipulated in their platform to offer, is that you should let it go, because their is a way you may react to it, different understanding will come in, and it's not only you have seen the issue. I believe that the team will take adequate care in making all this things.

[SamReomo]

Dear OP, can you provide us with an uncropped screenshot please. There is no way to judge when that screenshot was captured. Our deposit modal has not had that bonus line since the most recent update. It's possible that you were loading a cached version of the page. If you clear your cache and clean your cookies, it should show the updated version.

That's something amazing to hear from a casino. When the OP was trying to deposit the money aka LTC into his account then how possibly a cached bonus could be there? I think something is wrong because with such things any player can get the feeling that they will get bonus when they deposit a certain amount of crypto-currency but in actual they won't get anything and when they make a thread like this then they will get similar reply like OP.

I hope that @OP will get the bonus because he deposited the currency in order to grab the bonus and when bonus isn't there then it means that @OP got scammed somehow. Let's see what steps BC.Game will take in order to solve the issue of the OP.

[Johnyz]

You may be right emphasising in this point because I know that what brings disregard and untrust is when you as a platform refuse to compromise or fulfil your promise, at this point what I want you to understand op since you have informed them or remind them on the bonus which is being stipulated in their platform to offer, is that you should let it go, because their is a way you may react to it, different understanding will come in, and it's not only you have seen the issue. I believe that the team will take adequate care in making all this things.

If the site already explains the reason for not getting qualified for the bonus deposit then its acceptable but if the site refuses to inform the player then how you can accept it and move on? Well there is always risk on a site that is not that popular and have this kind of promotion, better to read everything first before making a deposit on any site.