🚨🚨🚨 ROLLBIT robbed my money. I made honest bet 🚨🚨🚨HELP 😢😢😢

[edmundduke]

Its a pretty safe bet that you wont be getting your account back but you might be able to get your money back. BUT this depends a lot about where you are from (legal reasons).
Send them a message that if a refund of the remaining balance is not done, you will contact the local police department and make an official complaint. If they still wont do it, then do just that, go to the police. Really is as simple as that, the ensuing legal bs is not worth the 450$ for them.

[adultcrypto]

This is really unfortunate because RollBit is one of the most trusted casino I know. I will suggest you contact them ones again with more details and hopefully, the issue will be resolved soon.

[Eternad]

I did not have any fraudulent behavior. We both verified our account. We are two separate people. ok you can close my account. Ok . But you can't take my money. please someone help me. I will cry out of anger. please please please

You should read terms carefully especially if you are sharing internet connection with user that has same account on the casino because they clearly stated on ToS that only one per household or something allowed to create an account and claim bonuses.

Your only chance to refund your money is your total deposit but not the profit since you violate their terms. It’s really unfair but if you agree terms without reading while commit what mention in there as violation then you don’t have a say on it. Your issue is very hard to prove via virtual proof since your IP sharing is a clear evidence for multiple account as per terms description.

[Jemzx00]

Its a pretty safe bet that you wont be getting your account back but you might be able to get your money back. BUT this depends a lot about where you are from (legal reasons).
Send them a message that if a refund of the remaining balance is not done, you will contact the local police department and make an official complaint. If they still wont do it, then do just that, go to the police. Really is as simple as that, the ensuing legal bs is not worth the 450$ for them.

I don't think think that it's about KYC issues or where OP is located as it shown on his screenshot that it looks like OP is KYC verified but he'd violated sportsbook terms, most likely multi betting or accounts.

It's unlikely that OP will be able to have an access to his accounts anymore due to his violation, this is just a common complaint of someone who got caught having multiple accounts then saying that it's not them but they're relatives or friends. Suing or reporting won't help OP 

[Fivestar4everMVP]

If things really happens just as you have explained it to be, then I would say that you are sure undeserving a closure of your account just like that, with your money or funds forfeited, this should not be..

Like every one else have said or suggested, I will also advice that you continue to reach out to their customer care, and also consider creating a scam accusation against them, this is if you are very sure that you are telling us the truth, create a scam accusation against them, I believe this will move them to properly and promptly look into your case and have it resolved immediately.

[edmundduke]

Its a pretty safe bet that you wont be getting your account back but you might be able to get your money back. BUT this depends a lot about where you are from (legal reasons).
Send them a message that if a refund of the remaining balance is not done, you will contact the local police department and make an official complaint. If they still wont do it, then do just that, go to the police. Really is as simple as that, the ensuing legal bs is not worth the 450$ for them.

I don't think think that it's about KYC issues or where OP is located as it shown on his screenshot that it looks like OP is KYC verified but he'd violated sportsbook terms, most likely multi betting or accounts.

It's unlikely that OP will be able to have an access to his accounts anymore due to his violation, this is just a common complaint of someone who got caught having multiple accounts then saying that it's not them but they're relatives or friends. Suing or reporting won't help OP  

Btw, all those points are kind of irrelevant. He might be have violated the sportsbooks terms and might be (or maybe it really is his friend) betting on several accounts. This does not however change the fact that the  original deposit is still his to claim (he will most likely need to forefeit the winnings). This also applies to casino bonuses btw, in most juristiction you may withdraw your initial deposit even if a bonus is active (tho you will need to frfeit the bonus). Because lets remember that a TOS does not superceed the law.

[kalmadtunran]

If things really happens just as you have explained it to be, then I would say that you are sure undeserving a closure of your account just like that, with your money or funds forfeited, this should not be..

Like every one else have said or suggested, I will also advice that you continue to reach out to their customer care, and also consider creating a scam accusation against them, this is if you are very sure that you are telling us the truth, create a scam accusation against them, I believe this will move them to properly and promptly look into your case and have it resolved immediately.

I didn't break TOS. I've been here for 3 months. When I was withdrawing money, my withdrawal was already approved late. In this way, I am sure that they review my account every time. Has there been no news yet? Of course there was. The security department was constantly approving my withdrawals late. maybe 3 hours. I withdrew money 42 times, and each time they knew there were 2 verified accounts with the same IP address. What they're accusing me of are 2 accounts belonging to the same device. this is not possible . I know what I'm doing. I neither logged in from my friend's phone nor he logged into mine. that's for sure. Even though I constantly write to support, they do not even write me a letter about withdrawing money. why do you think? I am innocent. My friend, it's been 5 months since I stopped playing here. We live in the same house and we have 1 home internet in our house. I can officially prove this. My roommate has the right to register here, but I don't? I think there is. I did not receive any registration bonus. I want to fight about this issue. And I'm ready to prove everything. But is rollbit ready? I repeat, we have an official residence document proving that we live in the same house. And I can prove other things that need to be proven. I never logged in from my friend's phone, nor did he. I hope nothing like this will happen to you my dear friends.

[holydarkness]

So, this is the rough chronological narrative: your friend created rollbit account last year, got limited from months ago, never played on rollbit again because of it, and ultimately deleted his account last month, in September. On July this year, you created an account and start betting, and earlier this month, your account somehow got banned? Do we know exactly when did your friend's account got limited and why?

[kalmadtunran]

Still no answer

[holydarkness]

Still no answer

Do you mind giving us more info about this case with what I asked above your post? It's still unanswered. I'll PM rollbit's representative and invite them here once I understand the situation from your side better.

[kalmadtunran]

Still no answer

Do you mind giving us more info about this case with what I asked above your post? It's still unanswered. I'll PM rollbit's representative and invite them here once I understand the situation from your side better.

I think my roommate cant bet since March. Couldn't bet more than $1. My account was never banned. I have withdrawn money 42 times since July without any problems. I had no betting limits until my account was closed. I made hundreds of bets. Even though we both did KYC verification, my account was suddenly closed with the excuse that there were 2 accounts with the same IP address.

[holydarkness]

Do you mind giving us more info about this case with what I asked above your post? It's still unanswered. I'll PM rollbit's representative and invite them here once I understand the situation from your side better.

I think my roommate cant bet since March. Couldn't bet more than $1. My account was never banned. I have withdrawn money 42 times since July without any problems. I had no betting limits until my account was closed. I made hundreds of bets. Even though we both did KYC verification, my account was suddenly closed with the excuse that there were 2 accounts with the same IP address.

Your roommate got his bet limited to $1 since March, and you have your account since last year, so, roughly around September last year? Won't their excuse valid, then? For about 6 months [if not more], you're playing from the same IP as your friend?

[kalmadtunran]

Do you mind giving us more info about this case with what I asked above your post? It's still unanswered. I'll PM rollbit's representative and invite them here once I understand the situation from your side better.

I think my roommate cant bet since March. Couldn't bet more than $1. My account was never banned. I have withdrawn money 42 times since July without any problems. I had no betting limits until my account was closed. I made hundreds of bets. Even though we both did KYC verification, my account was suddenly closed with the excuse that there were 2 accounts with the same IP address.

Your roommate got his bet limited to $1 since March, and you have your account since last year, so, roughly around September last year? Won't their excuse valid, then? For about 6 months [if not more], you're playing from the same IP as your friend?

I've been betting since I signed up at the suggestion of my roommate. After I registered, he did not place even 1 bet. He wasn't there when I was there. But he didn't tell me that his account was limited. After learning that he was restricted, I asked him to delete his account. He deleted his account on September 6. While I continued to play without any problems, 1 month later my account was confiscated and my money was not given because there were 2 accounts with the same IP address. I think my only mistake is betting on odds of 1.01 and 1.02. It's easy to get an odds of 1.01, but I lost my entire deposit 3 times. everything has a risk.

 We are 2 separate people. Is it a crime if we live in the same house? Can't people living in the same house bet on rollbit? Even if we use the mobile phone operator's internet network, our phone automatically connects to our home's wifi network when we enter the house. We are both KYC approved. We can even make video calls. We are ready to prove everything. But rollbit doesn't even allow us to prove it. ignores.

[holydarkness]

Your roommate got his bet limited to $1 since March, and you have your account since last year, so, roughly around September last year? Won't their excuse valid, then? For about 6 months [if not more], you're playing from the same IP as your friend?

I've been betting since I signed up at the suggestion of my roommate. After I registered, he did not place even 1 bet. He wasn't there when I was there. But he didn't tell me that his account was limited. After learning that he was restricted, I asked him to delete his account. He deleted his account on September 6. While I continued to play without any problems, 1 month later my account was confiscated and my money was not given because there were 2 accounts with the same IP address. I think my only mistake is betting on odds of 1.01 and 1.02. It's easy to get an odds of 1.01, but I lost my entire deposit 3 times. everything has a risk.

 We are 2 separate people. Is it a crime if we live in the same house? Can't people living in the same house bet on rollbit? Even if we use the mobile phone operator's internet network, our phone automatically connects to our home's wifi network when we enter the house. We are both KYC approved. We can even make video calls. We are ready to prove everything. But rollbit doesn't even allow us to prove it. ignores.

Oh, sorry. I got the time of your registration mixed up. Your friend was limited since March, you registered since July, and your friend ultimately deleted his account on September, this is the correct rough timeline?

I might be wrong, but I think the rule below is what they consider you've breached

3.27. Clients are allowed to bet only as individuals, group bets are not allowed. Repeated bets on the same results / winners from the same or different customers may subsequently be declared invalid. Even after the official result of the competition / athletes is already known, Sportsbook platform may consider the indicated bets invalid if it considers that the Clients act in collusion or as a syndicate, or the bets considered were made by one or more Clients within a short period of time. The betting company also has the right to refuse to accept bets or to count already made bets as invalid if they are made from different game accounts from the same IP address.

[kalmadtunran]

Your roommate got his bet limited to $1 since March, and you have your account since last year, so, roughly around September last year? Won't their excuse valid, then? For about 6 months [if not more], you're playing from the same IP as your friend?

I've been betting since I signed up at the suggestion of my roommate. After I registered, he did not place even 1 bet. He wasn't there when I was there. But he didn't tell me that his account was limited. After learning that he was restricted, I asked him to delete his account. He deleted his account on September 6. While I continued to play without any problems, 1 month later my account was confiscated and my money was not given because there were 2 accounts with the same IP address. I think my only mistake is betting on odds of 1.01 and 1.02. It's easy to get an odds of 1.01, but I lost my entire deposit 3 times. everything has a risk.

 We are 2 separate people. Is it a crime if we live in the same house? Can't people living in the same house bet on rollbit? Even if we use the mobile phone operator's internet network, our phone automatically connects to our home's wifi network when we enter the house. We are both KYC approved. We can even make video calls. We are ready to prove everything. But rollbit doesn't even allow us to prove it. ignores.

Oh, sorry. I got the time of your registration mixed up. Your friend was limited since March, you registered since July, and your friend ultimately deleted his account on September, this is the correct rough timeline?

I might be wrong, but I think the rule below is what they consider you've breached

3.27. Clients are allowed to bet only as individuals, group bets are not allowed. Repeated bets on the same results / winners from the same or different customers may subsequently be declared invalid. Even after the official result of the competition / athletes is already known, Sportsbook platform may consider the indicated bets invalid if it considers that the Clients act in collusion or as a syndicate, or the bets considered were made by one or more Clients within a short period of time. The betting company also has the right to refuse to accept bets or to count already made bets as invalid if they are made from different game accounts from the same IP address.

We have never bet together. Even if he wanted to, he couldn't bet with me. Group betting is definitely out of the question. I've been on my own since I started betting. Bets were made on rollbit only from my account. Dear helpful friend, what's wrong with this? 🥺

[holydarkness]

Oh, sorry. I got the time of your registration mixed up. Your friend was limited since March, you registered since July, and your friend ultimately deleted his account on September, this is the correct rough timeline?

I might be wrong, but I think the rule below is what they consider you've breached

3.27. Clients are allowed to bet only as individuals, group bets are not allowed. Repeated bets on the same results / winners from the same or different customers may subsequently be declared invalid. Even after the official result of the competition / athletes is already known, Sportsbook platform may consider the indicated bets invalid if it considers that the Clients act in collusion or as a syndicate, or the bets considered were made by one or more Clients within a short period of time. The betting company also has the right to refuse to accept bets or to count already made bets as invalid if they are made from different game accounts from the same IP address.

We have never bet together. Even if he wanted to, he couldn't bet with me. Group betting is definitely out of the question. I've been on my own since I started betting. Bets were made on rollbit only from my account. Dear helpful friend, what's wrong with this? 🥺

I was actually referring to the part I underlined, that they consider betting from different game accounts [in other words, different username] from the same IP address. As your friend were already registered to that IP, once you made a bet with your account using the same home wifi connection as him, you're considered breaching the terms you agreed with them.

The case became worse as your friend were limited, this makes your account to be perceived as an attempt to circumventing a betting limitation.

[kalmadtunran]

Oh, sorry. I got the time of your registration mixed up. Your friend was limited since March, you registered since July, and your friend ultimately deleted his account on September, this is the correct rough timeline?

I might be wrong, but I think the rule below is what they consider you've breached

3.27. Clients are allowed to bet only as individuals, group bets are not allowed. Repeated bets on the same results / winners from the same or different customers may subsequently be declared invalid. Even after the official result of the competition / athletes is already known, Sportsbook platform may consider the indicated bets invalid if it considers that the Clients act in collusion or as a syndicate, or the bets considered were made by one or more Clients within a short period of time. The betting company also has the right to refuse to accept bets or to count already made bets as invalid if they are made from different game accounts from the same IP address.

We have never bet together. Even if he wanted to, he couldn't bet with me. Group betting is definitely out of the question. I've been on my own since I started betting. Bets were made on rollbit only from my account. Dear helpful friend, what's wrong with this? 🥺

I was actually referring to the part I underlined, that they consider betting from different game accounts [in other words, different username] from the same IP address. As your friend were already registered to that IP, once you made a bet with your account using the same home wifi connection as him, you're considered breaching the terms you agreed with them.

The case became worse as your friend were limited, this makes your account to be perceived as an attempt to circumventing a betting limitation.

What do you think about them confiscating my money? I have never had any fraudulent or group bets.

[holydarkness]

I was actually referring to the part I underlined, that they consider betting from different game accounts [in other words, different username] from the same IP address. As your friend were already registered to that IP, once you made a bet with your account using the same home wifi connection as him, you're considered breaching the terms you agreed with them.

The case became worse as your friend were limited, this makes your account to be perceived as an attempt to circumventing a betting limitation.

What do you think about them confiscating my money? I have never had any fraudulent or group bets.

Well, if you ask me, giving you the benefit of doubts that your narrative is honest and your friend suggested the site to you, I think you both need to use this as a learning medium. A lot --if not most-- casino forbid more than one accounts from the same household, this is a quite known knowledge amongst crypto gamblers. It's quite surprising that you both didn't know about this rule already. And further, your betting technique, many casinos also frowned upon betting with low odds [1.01, 1.02].

[tetaeridanus]

I would like to ask all of you who say there is certain T&S and PoS; do you know Rollbit doesn't even ask for your birthdate? You are all advocating for a site that allows underage people or children to gamble with their playboy6969@fuckmail.com emails without getting KYC'd after 500.000$ deposit. I see no reason for anyone to support this site unless they are on a signature campaign.

[AHOYBRAUSE]

You are trying to cheat the system OP, your question was answered and yet you are forming like you are innocent, sigh you people will never learn, you are caught red handed and stop trying to make Rollbit casino look bad.

The team replied you by saying you are trying to deceive the casino's sportsbook limit, and you are trying to make it look like two brothers living in a house and using the same IP, that can't be right.

Sorry there is no way anyone can help you out of this, next time when you plan to gamble on any casino you will use only one account or risk getting the same result you got right now, I hope you learn from this.

Rollbit is clean and people like you can't tarnish their image, not until they really do something bad, but for now, their reputation is good.

Rollbit is by far not clean!
Why are there complaints about them all the time?
Why did they buy stolen/hacked stake account data to send promotion emails to existing stake VIP members?

If that is clean, I don't know.

Also, what advantage would a multiple account have when not getting a bonus? I know it's against the rules, and that's ok of course, but why would you call OP a cheater if there is no advantage?
If it was actually to circumvent limits then both accounts must have made the same bets on the same games, which need to be proved. OP says he bets football, the other "person"/account bets tennis. I don't see any limit abuse there.