Duelbits scam 392$ USDT delay withdraw(SOLVED)

[altynsang]

What happened:: I was not registered on Bitcoin talk, but I was looking for where to play, in the gambling tab I found the Duelbits casino, I see an old user, a lot of messages, a lot of views in the thread of this casino and I decided to play there, placed bets, but they asked me for  KYC verification, after They have been ignoring me for 2 days, and then I found a topic somewhere on this forum where they had not withdrawn money to a player for more than 3 months. Apparently I'll be the same?

Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=2859659

Reference Link: duelbits.com
Amount Scammed: 392$ usdt
Payment Method: USDT-BEP20
Proof of Payment: https://imgur.com/a/YO8RcN4
PM/Chat Logs: https://imgur.com/a/72VJ5kD
Additional Notes: https://imgur.com/a/aBS6V2x  I’m an ordinary user who found a casino, and the only thing I didn’t start looking at was that they have problems with players and withdrawals of funds, after verification, they stop saying anything and shift all responsibility onto other departments with which they do not cooperate . This is certainly strange. But still, I don’t think I’ll get my winnings. login: altynma
upd: 18.18.2023

https://imgur.com/a/4sWirNV I'm just shocked, look what they said. This is certainly crazy. Apparently they just don’t want to give away the winnings, it would be interesting to know why they did this, I didn’t violate anything, but they did it.

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[Cantsay]

I would also advise that you drop the link of this your thread at the Ann^[1] of the casino that way it will enable them notice it and also try to send a pm to the representative account, if they’re using an active email they’ll receive a notification and that might also speed up their response.

[1] https://bitcointalk.org/index.php?topic=5460293.0

[Mahdirakib]

But still, I don’t think I’ll get my winnings.

Why aren't you confident about receiving your withdrawal? Duelbits hasn't scammed you yet, and your issue doesn't look like a scam now. Still you have addressed Duelbits as a scam in this thread. The live support agent has told you to wait until they verify your submitted documents. I'm wondering why you are in a hurry here by giving the reference of other user withdrawal delay issue. Duelbits has processed 5 withdrawals of yours before this pending one. Just wait until they verify your documents.

[examplens]

Quoting for reference.
Imgur images do not display well on the Bitcointalk forum, that's why we use the talkimg.com service

Proof of Payment: https://imgur.com/a/YO8RcN4
PM/Chat Logs: https://imgur.com/a/72VJ5kD
Additional Notes: https://imgur.com/a/aBS6V2x  

As far as I can see, you have already had several successful withdrawals. The fact that the casino asked you for KYC after 5 withdrawals shows that they suspected the way you use their platform. Somehow it seems to me that you haven't told us all the details about your gambling here, I also doubt that you are just an ordinary user who's found this casino.

[Aanuoluwatofunmi]

Duelbit is not a strange gambling platform to this forum, it has been existing for a while and many know it to be a reputable platform, the best way for you to lodge the complaints is on their ANN thread discussion, communicate it with them and also provide every necessary proofs needed to trace your complain, but you also made mention from your post above that they require from you KYC but you didn't continue in sharing more lights on that if you actually provided them or not.

[altynsang]

But still, I don’t think I’ll get my winnings.

Why aren't you confident about receiving your withdrawal? Duelbits hasn't scammed you yet, and your issue doesn't look like a scam now. Still you have addressed Duelbits as a scam in this thread. The live support agent has told you to wait until they verify your submitted documents. I'm wondering why you are in a hurry here by giving the reference of other user withdrawal delay issue. Duelbits has processed 5 withdrawals of yours before this pending one. Just wait until they verify your documents.

They are delaying my withdrawal after the kyc request I went through. And judging by other topics on their forum, this is usually the case for them

[holydarkness]

[...] but you also made mention from your post above that they require from you KYC but you didn't continue in sharing more lights on that if you actually provided them or not.

They are delaying my withdrawal after the kyc request I went through. And judging by other topics on their forum, this is usually the case for them

I understand that your KYC request is still under review and not marked as passed yet? On that case, they're not delaying your withdrawal, I am somewhat sure that if you did nothing wrong and your KYC passed their verification, you'll get your withdrawal processed. In the mean time, please have a little bit more patience.


Edit: re-uploading OP's image through talkimg.

Proof of Payment: https://imgur.com/a/YO8RcN4


PM/Chat Logs: https://imgur.com/a/72VJ5kD


Additional Notes: https://imgur.com/a/aBS6V2x

[Wapfika]

after They have been ignoring me for 2 days, and then I found a topic somewhere on this forum where they had not withdrawn money to a player for more than 3 months. Apparently I'll be the same?

It’s case to case basis and KYC usually took more than a week to be approved. The duration of approval will rely on what’s they are currently looking to your account. You can expect less time of approval if your account doesn’t have any violation in the ToS but expect worst if you share IP with other user that playing on same casino because your funds will surely freeze.

If you are confident that you don’t violate their terms then just give them a couple of days and weeks to verify your KYC. Asking the live support for update won’t speed up the process since there’s a different department handling verification. This issue still doesn’t categorized scam accusation since casino terms stated that ToS is required in the future so this is standard procedure which you agree upon registration unless it’s more than a week without any replies.

[rohang]

@OP

This happened to me too last year, i won 4-5 bets on NBA, total around 250-300$ maybe

They asked me for kyc, and i completed it.

They paid me and reduced my limits, took like 2 days maybe

So  rest assured ,ushould be paid,as long as u pass kyc and dont break other TnC

[acroman08]

-snip

I've seen gamblers post similar cases against duelbits before, a lot of them got asked for KYC and a lot of them waited days or weeks, sometimes months for their issue to get resolved. anyway, as far as I know, a lot of the issues being posted against them are being resolved(at least the ones where the gambler has not broken the gambling site's ToS), so perhaps be more patient, I know waiting can be frustrating but give them time.

[altynsang]

https://imgur.com/a/4sWirNV I'm just shocked, look what they said. This is certainly crazy. Apparently they just don’t want to give away the winnings, it would be interesting to know why they did this, I didn’t violate anything, but they did it.

[examplens]

https://imgur.com/a/4sWirNV I'm just shocked, look what they said. This is certainly crazy. Apparently they just don’t want to give away the winnings, it would be interesting to know why they did this, I didn’t violate anything, but they did it.

They did not state the exact reason why you violated their terms which led to your suspension from them. At the same time, you didn't tell us all the details, what exactly you did when gambling with them. So it is very difficult to come to a final conclusion about what happened here, and therefore any help.

As I said earlier, you do not seem like an ordinary user as you present yourself, because you withdrew several times, shortly after you just registered.

[altynsang]

https://imgur.com/a/4sWirNV I'm just shocked, look what they said. This is certainly crazy. Apparently they just don’t want to give away the winnings, it would be interesting to know why they did this, I didn’t violate anything, but they did it.

They did not state the exact reason why you violated their terms which led to your suspension from them. At the same time, you didn't tell us all the details, what exactly you did when gambling with them. So it is very difficult to come to a final conclusion about what happened here, and therefore any help.

As I said earlier, you do not seem like an ordinary user as you present yourself, because you withdrew several times, shortly after you just registered.

What are you talking about? What was I giving up? Where am I hiding some facts? What should I tell you? I registered and placed bets, I provided all the evidence of the game, I did not dare to violate anything. I wouldn’t write here if I did, but I played honestly.

[holydarkness]

https://imgur.com/a/4sWirNV I'm just shocked, look what they said. This is certainly crazy. Apparently they just don’t want to give away the winnings, it would be interesting to know why they did this, I didn’t violate anything, but they did it.

Quoting for image visibility.

OP, for the next time, can you upload your image through talkimg? It's a platform made by an established user of the forum to cater forum's image hosting needs, it'll be very much more convenient for others to help quoting your image for visibility.


Jumping in to above conversation, OP, this is your first and only account on DuelBits? You don't have any account on it before, and you're accessing from allowed countries?

[altynsang]

https://talkimg.com/images/2023/10/18/R9p7w.png
https://imgur.com/a/4sWirNV I'm just shocked, look what they said. This is certainly crazy. Apparently they just don’t want to give away the winnings, it would be interesting to know why they did this, I didn’t violate anything, but they did it.

Quoting for image visibility.

OP, for the next time, can you upload your image through talkimg? It's a platform made by an established user of the forum to cater forum's image hosting needs, it'll be very much more convenient for others to help quoting your image for visibility.


Jumping in to above conversation, OP, this is your first and only account on DuelBits? You don't have any account on it before, and you're accessing from allowed countries?

Yes, this was my first time playing duelbits and I was playing in a legal country.

[examplens]

I registered and placed bets, I provided all the evidence of the game, 

What you have presented here is only your communication with them and the deposit/withdrawal page. Can you point out where you posted the bets you placed, if possible screenshots would be best. Otherwise, everything is guesswork.

I did not dare to violate anything.

We heard this many times here, but later it turned out that it was different.
It's a little unbelievable to me that a casino like Duelbits spends a lot of money on promotions and excludes fair players because of $392.

[holydarkness]

I registered and placed bets, I provided all the evidence of the game, 

What you have presented here is only your communication with them and the deposit/withdrawal page. Can you point out where you posted the bets you placed, if possible screenshots would be best. Otherwise, everything is guesswork.

[...]

I think his entire bets are the ones on these screenshots. It didn't have another page, and the date of bets matched his deposit and withdrawal history; made after 1 October, 22:10, and before 15 October, 23:44.

[altynsang]

I registered and placed bets, I provided all the evidence of the game,  

What you have presented here is only your communication with them and the deposit/withdrawal page. Can you point out where you posted the bets you placed, if possible screenshots would be best. Otherwise, everything is guesswork.

[...]

I think his entire bets are the ones on these screenshots. It didn't have another page, and the date of bets matched his deposit and withdrawal history; made after 1 October, 22:10, and before 15 October, 23:44.

https://talkimg.com/images/2023/10/17/R4OUv.png https://talkimg.com/images/2023/10/17/R4p5b.png

https://talkimg.com/images/2023/10/18/RBHLv.png
https://talkimg.com/images/2023/10/18/RBnGg.png

These screenshots show all the bets that I made.

[altynsang]

guys tell me what should I do? they just blocked my account, are their representatives even sitting here?

[rohang]

what do  you mean blocked?
are u unable to login now?

Were  u able to pass the kyc verification or is it still pending?

If kyc is still pending you can only wait as sometimes they may take upto a  week,  hopefully you receive an answer asap