Resolution of Withdrawal Issues & Account Deactivation for Players at Seabet.io

[rafaloko]

Hey OP @LuckySea, could u kindly reply and help those players that can't withdraw on ur site? This is the only way to help build a good reputation here otherwise u are only losing time... i would like to use ur site but with those open and not answered complaints..

[khiholangkang]

This is the record of my withdrawal being declined：
https://ibb.co/CJFS6MZ

Previously you claimed about $600 withdrawal but what you show in the screenshot is $329 only, that's a big difference.

Good day, we have received an update from our team regarding your account. It appears that your account is currently under review by the gaming provider, and it may take several days before we receive a final decision. For more information and assistance, please reach out to our customer support team. We apologize for any inconvenience caused.

A bit strange for me, because usually game providers do not check and verify such small amount of money. Even if they have to check, I dont think it will take several days for such amount. Did he play sports betting or slots and which gaming provider you are referring to? Agree with Slow death, it will be better if you can provide the evidence that shows your communication with the provider related to his account.

Hello, I may have expressed it incorrectly. I have 614 USDT in my account, and I tried to withdraw 329 USDT, but it failed. It's my first withdrawal attempt. May I know the current status?

I want to question and try to verify that the complaints of some people can be resolved or not by Seabet.io, and if you look at the date of the report it has been almost a week, and here there is no latest notice for me to see about this withdrawal case.

Hello, It has been over a month since I requested my first withdrawal on Seabet.io.
Unfortunatelly it was rejected, upon contacting their support via live chat, I was informed that my account is under review and that i need to wait.
Since then withdrawal option on my account is disabled.

Each time I've contacted their live chat for updates, I've been informed that my account is under review, but they couldn't provide a specific timeframe for its completion.

can anyone please tell me how long this process can take?

my username on seabet is: Kadat

I want to clarify that I haven't violated any rules. I deposited a total of 2300 USDT, and my current balance is 3780 USDT. so i didnt win big and also didnt placed any arbitrage or something, so i dont understand why it need to be verified and why seabet.io cant tell me how long will it take.

(I tried to inform seabet on bitcointalk first but unfortunatelly they dont accept messages by newbies here.)

My friend, do you have any evidence, maybe adding screenshots is a good option to verify your case, as proof that you have that amount, and some screenshots of your message replies from their services that will strengthen your complaint to them on the forum, especially to us forum members about your case, thus there will be many people who will help you to make representatives from Seabet respond to your problem.

[panjul07]

My friend, do you have any evidence, maybe adding screenshots is a good option to verify your case, as proof that you have that amount, and some screenshots of your message replies from their services that will strengthen your complaint to them on the forum, especially to us forum members about your case, thus there will be many people who will help you to make representatives from Seabet respond to your problem.

Although he did not provide evidence but I tend to believe that what he says is real because he is not the only one with such complaint.
There are at least 2 users who are complaining about their withdrawal here and both accounts are under review, it seems that it is standard procedure from this casino to review all withdrawal request.
Bad news is that seabet representative is not really providing enough clarification or information about what they are doing to those 2 accounts.
OP is too busy in bumping this thread but forget to prioritize important thing about their own services.

[Kadat]

This is the record of my withdrawal being declined：
https://ibb.co/CJFS6MZ

Previously you claimed about $600 withdrawal but what you show in the screenshot is $329 only, that's a big difference.

Good day, we have received an update from our team regarding your account. It appears that your account is currently under review by the gaming provider, and it may take several days before we receive a final decision. For more information and assistance, please reach out to our customer support team. We apologize for any inconvenience caused.

A bit strange for me, because usually game providers do not check and verify such small amount of money. Even if they have to check, I dont think it will take several days for such amount. Did he play sports betting or slots and which gaming provider you are referring to? Agree with Slow death, it will be better if you can provide the evidence that shows your communication with the provider related to his account.

Hello, I may have expressed it incorrectly. I have 614 USDT in my account, and I tried to withdraw 329 USDT, but it failed. It's my first withdrawal attempt. May I know the current status?

I want to question and try to verify that the complaints of some people can be resolved or not by Seabet.io, and if you look at the date of the report it has been almost a week, and here there is no latest notice for me to see about this withdrawal case.

Hello, It has been over a month since I requested my first withdrawal on Seabet.io.
Unfortunatelly it was rejected, upon contacting their support via live chat, I was informed that my account is under review and that i need to wait.
Since then withdrawal option on my account is disabled.

Each time I've contacted their live chat for updates, I've been informed that my account is under review, but they couldn't provide a specific timeframe for its completion.

can anyone please tell me how long this process can take?

my username on seabet is: Kadat

I want to clarify that I haven't violated any rules. I deposited a total of 2300 USDT, and my current balance is 3780 USDT. so i didnt win big and also didnt placed any arbitrage or something, so i dont understand why it need to be verified and why seabet.io cant tell me how long will it take.

(I tried to inform seabet on bitcointalk first but unfortunatelly they dont accept messages by newbies here.)

My friend, do you have any evidence, maybe adding screenshots is a good option to verify your case, as proof that you have that amount, and some screenshots of your message replies from their services that will strengthen your complaint to them on the forum, especially to us forum members about your case, thus there will be many people who will help you to make representatives from Seabet respond to your problem.

Hello friend, ofcourse i have. here is some evidence:

livechat conversation:

https://i.postimg.cc/V0B9c21q/IMG-0051.png

https://i.postimg.cc/9zGYTwTD/IMG-0052.png

disabled withdrawals message and current balance

https://i.postimg.cc/bDnHmsBF/IMG-0058.png

https://i.postimg.cc/3d1jfMt7/IMG-0059.png

history of deposits and rejected withdrawal message.

https://i.postimg.cc/kRdNz7rM/IMG-0062.png

https://i.postimg.cc/Ff7xJPgv/IMG-0063.png

I can also upload more evidence if needed, thank you for your advice. i would appreciate it if you could help me resolve this situation.

[vdd2a2ddd]

Hello, I haven't received any updates regarding my withdrawal. When can I expect a resolution to this matter?

[panjul07]

Hello, I haven't received any updates regarding my withdrawal. When can I expect a resolution to this matter?

I suggest you to create scam accusation thread and dont forget to provide everything to support your accusation.
Its been weeks but you do not receive any update is not a good sign, so maybe the casino will be more active to give responses if there is an active scam accusation thread against them.
Your withdrawal request is so low amount for a casino, it should not take weeks if they need to verify your bets.
When was the last time you get a response from the support?

[Cantsay]

Hello, I haven't received any updates regarding my withdrawal. When can I expect a resolution to this matter?

Still send a pm to their account - that may get them to respond to your issue faster.

They started off real good - it won’t be nice if they ignore users that are complaining about withdrawal, I’ve seen two different accounts pop up with the same issue so the representative should respond to them quick if they don’t want the community to start looking them with some suspicious eyes.

[khaled0111]

To Seabet representative: ignoring customers' concerns and complaints shows lack of professionalism. No one would be interested in those promotions you keep posting about if you don't address/try to resolve your customers' complaints.
Not sure how serious those Accusations are but I invite all members who face troubles withdrawing their winning to report it on the scam accusation board.

[AB de Royse777]

Not sure how serious those Accusations are but I invite all members who face troubles withdrawing their winning to report it on the scam accusation board.

It seems more than one?
I am coming from the thread created on Scam accusation. I had to search for the topic. Now it seems the OP of the other topic already informed his problem here. I can see LuckySea is online (or was online today). Let's hope they have a reason to explain.

I am sure all will become good at the end.

[JollyGood]

I think what is important for the Seabet representative to appreciate is that if forum members (such as you and I) can post in threads where allegations ar made against their business, then they should be able to post in those threads too. They should use every opportunity to defend themselves against any and all accusations rather than stay quiet.

It is important to get both sides of the story before coming to a conclusion therefore it is important to keep an open mind about the allegation until Seabet respond. I hope they reply soon as this delay is affecting their reputation.

To Seabet representative: ignoring customers' concerns and complaints shows lack of professionalism. No one would be interested in those promotions you keep posting about if you don't address/try to resolve your customers' complaints.
Not sure how serious those Accusations are but I invite all members who face troubles withdrawing their winning to report it on the scam accusation board.

[ScamViruS]

I don't know why Seabet reps are keeping quiet about their user complaints, they should have told their side of the story in the scam accusation thread so the community could see who was really at fault here. It is important to hear both sides of the story in order to come to any decision, and Seabet is making a mistake here by staying silent rather than solving their customer's problem, and if they think about operating this way they will be ruining their reputation at their own fault.

[Bitinity]

I don't know why Seabet reps are keeping quiet about their user complaints, they should have told their side of the story in the scam accusation thread so the community could see who was really at fault here. It is important to hear both sides of the story in order to come to any decision, and Seabet is making a mistake here by staying silent rather than solving their customer's problem, and if they think about operating this way they will be ruining their reputation at their own fault.

Below is the only response from Seabet for the complaint by above user (vdd2a2ddd):

Good day, we have received an update from our team regarding your account. It appears that your account is currently under review by the gaming provider, and it may take several days before we receive a final decision. For more information and assistance, please reach out to our customer support team. We apologize for any inconvenience caused.

Seabet said "several days", 2 weeks passed since he said it but no updates from him and the user has not received any update from them. The other user (kadat) opened a scam accusation thread already and it seems that the case is the same as vdd2a2ddd which is about "account under review" and both cases takes too long time, not only several days as what Seabet said in above post. This casino will start to get bad impression if they ignore the complaints without giving good explanation about what is going on.

[JollyGood]

In my opinion at this stage neither of the two complaints mentioned in this thread can be elevated to a scam accusation because it is too early for that. The Seabet team need to reply to the complaint you highlighted because over two weeks of silence is simply not good enough.

As for the other complaint against them, they seem to have kept him waiting for over a month. By trying to stay neutral, their next reply to both these cases will probably indicate whether the scam accusations against them are justified therefore they need to reply as soon as possible.

Below is the only response from Seabet for the complaint by above user (vdd2a2ddd):

Good day, we have received an update from our team regarding your account. It appears that your account is currently under review by the gaming provider, and it may take several days before we receive a final decision. For more information and assistance, please reach out to our customer support team. We apologize for any inconvenience caused.

Seabet said "several days", 2 weeks passed since he said it but no updates from him and the user has not received any update from them. The other user (kadat) opened a scam accusation thread already and it seems that the case is the same as vdd2a2ddd which is about "account under review" and both cases takes too long time, not only several days as what Seabet said in above post. This casino will start to get bad impression if they ignore the complaints without giving good explanation about what is going on.

[ScamViruS]

Good day, we have received an update from our team regarding your account. It appears that your account is currently under review by the gaming provider, and it may take several days before we receive a final decision. For more information and assistance, please reach out to our customer support team. We apologize for any inconvenience caused.

Seabet said "several days", 2 weeks passed since he said it but no updates from him and the user has not received any update from them. The other user (kadat) opened a scam accusation thread already and it seems that the case is the same as vdd2a2ddd which is about "account under review" and both cases takes too long time, not only several days as what Seabet said in above post. This casino will start to get bad impression if they ignore the complaints without giving good explanation about what is going on.

She disappeared from the discussion after giving only one reply, she informed her team about this but she couldn't come up with any update even after so long. If it takes them so much time to resolve a complaint, what will they do when their business gets bigger! They may be ignoring this complaint on purpose, and I think that would be their biggest mistake to ruin their reputation here.

[khaled0111]

^^
I could've accepted it if they just kept saying that the accounts in question are still under review and that their investigations haven't been finished yet. We know from previous experiences that some investigations may take up to few months. Also, by doing so, they show us that they are serious about about resolving these issues.
But completely ignoring all of the above replies and on top of that they log in to post about their promos is completely unacceptable.

[panjul07]

^^
I could've accepted it if they just kept saying that the accounts in question are still under review and that their investigations haven't been finished yet. We know from previous experiences that some investigations may take up to few months. Also, by doing so, they show us that they are serious about about resolving these issues.
But completely ignoring all of the above replies and on top of that they log in to post about their promos is completely unacceptable.

Reviewing or investigating user's upon withdrawal request is normal and some casinos (smaller one) do it to make sure that all bets made by players are legit.
But taking too long time to do that without good communication with the players is a red flag and it shows unprofessionality.
Looking at the amount involved in the 2 complaints, I can say that the amount is not that big for a casino to make too long investigation.
The OP also change his behavior a bit lately, he was so active in bumping this thread last month but he is not doing it anymore this month (can be after the complaints).
Is it just a coincidence or OP has no clue on what he should say in this thread about the complaints?

[JollyGood]

Their forum representative (LuckySea) was active today but yet again have decided to not make any post at all regarding the scam accusation by Kadat and that was disappointing.

They have had ample opportunity and time to at least respond in public to the complaint against them, even just to state they are dealing with it would have sufficed for a short time but they did not even do that. I have no idea why they have decided to ignore forum members that are asking them to look in the above case when they know it will not look good on their reputation.

^^
I could've accepted it if they just kept saying that the accounts in question are still under review and that their investigations haven't been finished yet. We know from previous experiences that some investigations may take up to few months. Also, by doing so, they show us that they are serious about about resolving these issues.
But completely ignoring all of the above replies and on top of that they log in to post about their promos is completely unacceptable.

[a581aa]

Besides having a nice interface, their credibility really validated my saying: Time will prove everything

[silvan1223]

Dear friends, I am facing the same issue as discussed here. My account has been under review for several days, and the withdrawal of funds has been disabled. The balance on my account is just $1,000. Support only responds with the same message every day, saying that I need to wait. I will be able to provide additional information later. On the one hand, I am sorry that this situation has occurred. However, I am glad to know that I am not the only one facing it. I hope that the issue will be resolved soon.
I think we should all collectively write complaints about this casino on all forums and websites, maybe that way we can speed up their response.

[acroman08]

Dear friends, I am facing the same issue as discussed here. My account has been under review for several days, and the withdrawal of funds has been disabled. The balance on my account is just $1,000. Support only responds with the same message every day, saying that I need to wait. I will be able to provide additional information later. On the one hand, I am sorry that this situation has occurred. However, I am glad to know that I am not the only one facing it. I hope that the issue will be resolved soon.
I think we should all collectively write complaints about this casino on all forums and websites, maybe that way we can speed up their response.

if it is conversation with their support you really should post screenshots of it so forum members can see and get more information about your issue with the gambling site, right now, there is nothing backing up your claim.

there is a scam accusation posted against the website recently but sadly their forum representative hasn't responded on that thread.