BC.Game SCAM: cancelled bonuses and revoked $150k+ USD balance on my account

[holydarkness]

[...] Your total deposit and withdrawal numbers are either wrong or didn't include the Azukis I deposited which would add up to around 500k [...]

OP, this has been bugging me since the first time you mentioned it [yes, some of us actually read and make note]. If you don't mind to chase my train of thought:

Since you deposited Azuki into your BC account, it'll imply that you owned them elsewhere, which means you bought them elsewhere, which means, you'll have a rough knowledge of their price. Doesn't have to be precise as you doesn't necessarily have to follow its price movement, but I think it's safe to assume you have a rough knowledge of its price, especially as you owned an asset that equal to 500,000 USD of it, much like if we suppose I hold 1 ETH, though I didn't chech them periodically, I'll know that when it reached 10,000 USD, it's been multiplied many folds.

Based on BC's explanation, I understand that you're accused of bonus abuse with Azuki NFT, where they made a 3.2 price difference, which you claimed you're not aware of it, the price difference. But, isn't it quite unlikely to go unnoticed? That from every bets you did with Azuki, you earned a lot of BCD [which, last I check, equals to 1 USD] more than you should have earned if the rate they have is roughly the same with the rate when you bought them.

Not only that, you also said that,

I have wagered under many different multipliers, not just 1.01x and 1.02x. The 1.01x and 1.02x take up a larger portion of my wagers because I was using it to advance my VIP level, which as far as I am aware of is not disallowed on your site since you were and are still able to play 1.01x and 1.02x on your site. [...]

Shouldn't it be hard to go unnoticed too, especially for someone who wager specifically to advance their level, that when they wager with certain currency, their progression goes a lot faster?

BC.Game Support, please clarify this: the progression of your member's VIP level are based on their wager, converted into USD? So suppose I gambled my Azuki and ETH, the progression of my level is dependant on the current rate of that Azuki and ETH? Or is it dependant majorly by other factor?

[1714666905]

1714666905

[BC.Game Support]

BC.Game Support, please clarify this: the progression of your member's VIP level are based on their wager, converted into USD? So suppose I gambled my Azuki and ETH, the progression of my level is dependant on the current rate of that Azuki and ETH? Or is it dependant majorly by other factor?

VIP and wager progression are always calculated at USD value, you are correct. The user also has the ability to set their balance view to USD, to keep track of their balance's USD value.

[Pmalek]

<Snip>

Thanks for the detailed explanation.
Have you shared this information and proof with the Casino Guru team? I know you said you did, but in the thread (https://casinoguru-en.com/bc-game-casino-player-s-withdrawal-is-delayed-and), your reply is still being awaited, and the countdown shows a little under two days remaining. Maybe their specialist, Peter still hasn't taken a look at the data to update the topic and confirm that you sent the proof that they requested. 

[-god-]

[...] Your total deposit and withdrawal numbers are either wrong or didn't include the Azukis I deposited which would add up to around 500k [...]

OP, this has been bugging me since the first time you mentioned it [yes, some of us actually read and make note]. If you don't mind to chase my train of thought:

Since you deposited Azuki into your BC account, it'll imply that you owned them elsewhere, which means you bought them elsewhere, which means, you'll have a rough knowledge of their price. Doesn't have to be precise as you doesn't necessarily have to follow its price movement, but I think it's safe to assume you have a rough knowledge of its price, especially as you owned an asset that equal to 500,000 USD of it, much like if we suppose I hold 1 ETH, though I didn't chech them periodically, I'll know that when it reached 10,000 USD, it's been multiplied many folds.

Based on BC's explanation, I understand that you're accused of bonus abuse with Azuki NFT, where they made a 3.2 price difference, which you claimed you're not aware of it, the price difference. But, isn't it quite unlikely to go unnoticed? That from every bets you did with Azuki, you earned a lot of BCD [which, last I check, equals to 1 USD] more than you should have earned if the rate they have is roughly the same with the rate when you bought them.

Not only that, you also said that,

I have wagered under many different multipliers, not just 1.01x and 1.02x. The 1.01x and 1.02x take up a larger portion of my wagers because I was using it to advance my VIP level, which as far as I am aware of is not disallowed on your site since you were and are still able to play 1.01x and 1.02x on your site. [...]

Shouldn't it be hard to go unnoticed too, especially for someone who wager specifically to advance their level, that when they wager with certain currency, their progression goes a lot faster?

BC.Game Support, please clarify this: the progression of your member's VIP level are based on their wager, converted into USD? So suppose I gambled my Azuki and ETH, the progression of my level is dependant on the current rate of that Azuki and ETH? Or is it dependant majorly by other factor?

I am aware of the price of Azuki, but I always gamble in the units of the crypto or NFT itself, not USD. The first time I switched to USD was to take the screenshots for this case.

That being said, I never really paid attention to how fast my VIP progression went or did the math on how much in bonuses I would accrue. It was more along the line of I got these NFTs lying around that I want to get rid off. Let me deposit them into BC.Game and put it on auto on originals games and see how far it takes me in VIP progression.

[BC.Game Support]

<Snip>

Thanks for the detailed explanation.
Have you shared this information and proof with the Casino Guru team? I know you said you did, but in the thread (https://casinoguru-en.com/bc-game-casino-player-s-withdrawal-is-delayed-and), your reply is still being awaited, and the countdown shows a little under two days remaining. Maybe their specialist, Peter still hasn't taken a look at the data to update the topic and confirm that you sent the proof that they requested.  

The information was shared to them privately, what's visible to the public is only the comments.

That being said, I never really paid attention to how fast my VIP progression went or did the math on how much in bonuses I would accrue. It was more along the line of I got these NFTs lying around that I want to get rid off. Let me deposit them into BC.Game and put it on auto on originals games and see how far it takes me in VIP progression.

It's preposterous that you claim that you haven't noticed how fast your VIP level has progressed for the entirety of a month's duration.

[holydarkness]

I am aware of the price of Azuki, but I always gamble in the units of the crypto or NFT itself, not USD. The first time I switched to USD was to take the screenshots for this case.

That being said, I never really paid attention to how fast my VIP progression went or did the math on how much in bonuses I would accrue. It was more along the line of I got these NFTs lying around that I want to get rid off. Let me deposit them into BC.Game and put it on auto on originals games and see how far it takes me in VIP progression.

Ok, umm... two things, if I may be frank;

One, you told us that you're trying to advance your level, and here --again-- as quoted above, that you want to see how far certain assets takes you in VIP progession but you're not keeping track of that progress itself? How? Sorry, but I find both statements to be a bit contradictory.

Second, you have 500,000 worth of assets lying around that you want to get rid off? Not liquidate, not trying to make some profit out of them, you buy them and then one day you want to get rid of them, thus sending them to your BC account with full intention to lose them? 500,000 USD?

[-god-]

That being said, I never really paid attention to how fast my VIP progression went or did the math on how much in bonuses I would accrue. It was more along the line of I got these NFTs lying around that I want to get rid off. Let me deposit them into BC.Game and put it on auto on originals games and see how far it takes me in VIP progression.

It's preposterous that you claim that you haven't noticed how fast your VIP level has progressed for the entirety of a month's duration.

I notice you have a tendency to exaggerate claims and twist facts. This does not help your case at all and only cements the status of your team here at BCT as a PR/marketing stunt by BC.Game so people can go "Wow, look at BC.Game solving all these cases!", when as a lot of people have suspected you likely have only solved the public cases (and only smaller ones at that; mine is completely unresolved whereas dplay's is only partially resolved) here and probably ignored all the private cases we don't know about.

Here is a list of things you have either exaggerated or made "preposterous claims" as you say:
- I clearly remember starting to deposit Azukis in mid October and getting my account locked in end of October. So this means it was only half a month or less and not a whole month as you claim.
- You repeatedly claim I'm 550k in profit which I know for a fact is not true. Again, I wish I can prove this by showing my deposit/withdrawal history but your site only keeps activity for 60 days.
- Initially you threw around some numbers and claimed 99% of my wagers were in Azuki and in 1.01x, neither of which is true and has been disproven.
- When I showed my bigger bets (which were only in regular crypto), you realized I did in fact wager normally in regular cryptos and went on to claim that I gambled normally from bonus funds I received from wagering Azuki. This turned out to be a lie because the bets I showed were before I deposited any Azuki at all.  
- You threatened to pursue legal actions and claimed you had legal grounds when you clearly don't and won't do anything legally. I have seen you make similar threats in the past in other cases (was an old post by a guy named Oinker or something). This was probably an attempt to scare the player so they give up on their case.
- You claimed I continued to make low risk bets after receiving a warning. This is again a lie. As I showed in my screenshots with my host, I followed your instructions clearly and instead still got punished.

I am aware of the price of Azuki, but I always gamble in the units of the crypto or NFT itself, not USD. The first time I switched to USD was to take the screenshots for this case.

That being said, I never really paid attention to how fast my VIP progression went or did the math on how much in bonuses I would accrue. It was more along the line of I got these NFTs lying around that I want to get rid off. Let me deposit them into BC.Game and put it on auto on originals games and see how far it takes me in VIP progression.

Ok, umm... two things, if I may be frank;

One, you told us that you're trying to advance your level, and here --again-- as quoted above, that you want to see how far certain assets takes you in VIP progession but you're not keeping track of that progress itself? How? Sorry, but I find both statements to be a bit contradictory.

Second, you have 500,000 worth of assets lying around that you want to get rid off? Not liquidate, not trying to make some profit out of them, you buy them and then one day you want to get rid of them, thus sending them to your BC account with full intention to lose them? 500,000 USD?

Of course I was seeing when my VIP levels increased and such, but I am a gambler not a mathematician. I did not calculate to the dot how much progress I would make. I just wagered it on auto and got however many levels I could.

As for your second question, there are two things. First, gambling it on BC.Game was a way to liquidate them just at a lower value (didn't know about the price discrepancy at the time) since you get bonuses when you wager, and since I wanted to advance my VIP level at the same time I figured I would just put it on auto on BC.Game. This was of course without knowing BC.Game would cancel my bonuses and lock my account. Secondly, without trying to sound rude, 500k is barely a significant amount of money for me. To that you might ask why then am I wasting time chasing 150k in this case. For me, it's not the amount in question but the fact I got scammed. I don't like getting scammed. I would be doing the same thing if it were 15k or 1.5k or even 150. Again, without trying to sound rude, imagine a normal maybe slightly wealthy gambler depositing a few grand in NFTs to wager it thinking he would get some back at least in bonuses and also advance his VIP levels. You wouldn't bat an eye would you? That's the equivalent for me.

[BC.Game Support]

We've thoroughly investigated the matter, providing comprehensive bet and transaction histories to Casino.Guru for their review.

Casino.Guru's investigation led to the rejection of the case (Here) after a thorough review of the provided bet history and transaction records, determining invalidity of this case.

Casino.Guru have found the actions taken by us to be within our terms of service and also general ethical grounds.

Thank you for your understanding and patience throughout this process.

[BitcoinGirl.Club]

@holydarkness, I see all other cases were solved except the OP's one. Any development you have in mind?  I have not followed the progress for last a week because I was having a break.
I received a PM to check a new case too. I am considering to remove the tag I left but before I do I would like to take some more time to ensure everything is in the right order.

BC.Game Support, thank you for messaging me about removing the tag I left.

[Pmalek]

<Snip>

Since a third-party arbitrator has denied OP's claims and the casino has resolved all other open cases that holydarkness linked to previously, I am removing my negative tag from BC.Game.
BitcoinGirl.Club mentioned a new case, but I haven't looked into it. My negative feedback is, thus, irrelevant at the moment so I am deleting it.

[holydarkness]

@holydarkness, I see all other cases were solved except the OP's one. Any development you have in mind?  I have not followed the progress for last a week because I was having a break.
I received a PM to check a new case too. I am considering to remove the tag I left but before I do I would like to take some more time to ensure everything is in the right order.

BC.Game Support, thank you for messaging me about removing the tag I left.

Hi, I guess with OP's case being ruled by BC as invalid and they agree BC has the full right to void OP's winning, all of the cases in my previous summary is resolved. I'm attaching the updated summary at the bottom of this post, and I think it'll the end of this "phase", if there's another batch of situation, I'll make a new summary [given updating them means I'll also update other summaries I made on other threads, and that's... driving me toward insanity, LOL]

My insight for this case, I think there are some discrepancies with OP's narrative. Some are hinted on my posts on this thread, but to mention some more: OP said he's a high roller, but his betting history from page 10 to 3 [the order was from the oldest to newest] shows a rather small value. He's also put some interest in advancing his level by wagering some NFT he had lying around, though it is not a sure thing, I rarely encountered a high roller who mind much about their rank in a sense that they deliberately trying to raise it by wagering on low. Not necessarily conclusive, anyone can do whatever they want and they have their own preferred activity, but I just find them... odd.

Interestingly, his bets only increases with the lastest the mAzuki [page 1], as shown somewhere on this thread. His bets on page 2 were mostly 4 digits, and jumped to 6 digits with mAzuki, I think it's quite plausible to amuse an argument that he noticed the difference in value, thus depositing more Azuki to reap benefits from price difference, in charge-back bonus.

While for vainica's case, I am currently overseeing that one as well, but I think it'll be wise to wait until the dust settle before we can make any conclusion. The most recent situation suddenly brought too many parties, one claiming this, only to be rebutted by other saying that, then another come with different accusation, and then silence. I think it'll be best to wait until anyone make a move before we can learn about what truly happen with vainica's case.

[...] so I am deleting it.

Ahh... with several consideration, I am removing the neutral feedback as well.

Currently, these are the open cases against BC.Game, with the declared fund being confiscated:

BC.game asking me to lose intentionally, then confiscating funds by GekkeBelg | resolved | mBTC88
BC GAME LOSES DISPUTE AGAINST ME - AND STILL DOES NOT PAY MY WINNINGS by Jannn [a continuation to this thread] | resolved | $3,409
BlockDance B.V., BC.Game and its Fraudulent “Operator Verifier” by earlypaco | resolved | $7,111
BC.Game cancelled my bonuses and locked my account with $100k+ USD balance by -god- | resolved | $250,000
BC.Game - can't withdraw 7.97 BTC by dplay | resolved | BTC7.97

[-god-]

@holydarkness, I see all other cases were solved except the OP's one. Any development you have in mind?  I have not followed the progress for last a week because I was having a break.
I received a PM to check a new case too. I am considering to remove the tag I left but before I do I would like to take some more time to ensure everything is in the right order.

BC.Game Support, thank you for messaging me about removing the tag I left.

Hi, I guess with OP's case being ruled by BC as invalid and they agree BC has the full right to void OP's winning, all of the cases in my previous summary is resolved. I'm attaching the updated summary at the bottom of this post, and I think it'll the end of this "phase", if there's another batch of situation, I'll make a new summary [given updating them means I'll also update other summaries I made on other threads, and that's... driving me toward insanity, LOL]

My insight for this case, I think there are some discrepancies with OP's narrative. Some are hinted on my posts on this thread, but to mention some more: OP said he's a high roller, but his betting history from page 10 to 3 [the order was from the oldest to newest] shows a rather small value. He's also put some interest in advancing his level by wagering some NFT he had lying around, though it is not a sure thing, I rarely encountered a high roller who mind much about their rank in a sense that they deliberately trying to raise it by wagering on low. Not necessarily conclusive, anyone can do whatever they want and they have their own preferred activity, but I just find them... odd.

Interestingly, his bets only increases with the lastest the mAzuki [page 1], as shown somewhere on this thread. His bets on page 2 were mostly 4 digits, and jumped to 6 digits with mAzuki, I think it's quite plausible to amuse an argument that he noticed the difference in value, thus depositing more Azuki to reap benefits from price difference, in charge-back bonus.

While for vainica's case, I am currently overseeing that one as well, but I think it'll be wise to wait until the dust settle before we can make any conclusion. The most recent situation suddenly brought too many parties, one claiming this, only to be rebutted by other saying that, then another come with different accusation, and then silence. I think it'll be best to wait until anyone make a move before we can learn about what truly happen with vainica's case.

[...] so I am deleting it.

Ahh... with several consideration, I am removing the neutral feedback as well.

Currently, these are the open cases against BC.Game, with the declared fund being confiscated:

BC.game asking me to lose intentionally, then confiscating funds by GekkeBelg | resolved | mBTC88
BC GAME LOSES DISPUTE AGAINST ME - AND STILL DOES NOT PAY MY WINNINGS by Jannn [a continuation to this thread] | resolved | $3,409
BlockDance B.V., BC.Game and its Fraudulent “Operator Verifier” by earlypaco | resolved | $7,111
BC.Game cancelled my bonuses and locked my account with $100k+ USD balance by -god- | resolved | $250,000
BC.Game - can't withdraw 7.97 BTC by dplay | resolved | BTC7.97

The BC.Game statistics page is very badly done. It summarizes the bets together in a very weird format and doesn't include all of the bets (instead of grouping all the bets in the same crypto into one number, it shows chunks of bet totals in various sizes, so you will see both tiny and huge sizes in the same crypto). You will see smaller bets on other high rollers' profiles as well if you check them. Just go to the daily leaderboard page and click on anyone and you will see the same thing: https://bc.game/exclusive/daily-contest. It's also not in chronological order as you have hinted. Ask anyone who has played on BC.Game and paid attention to the statistics page, they will tell you the same thing.

I have shown some of the bigger bets I have done in stable coins here before (50k+ and 100k+ bets). Here they are again:
https://talkimg.com/images/2023/11/27/NZaY9.png
https://talkimg.com/images/2023/11/27/NZuAa.png

And also bigger deposits I have done in normal cryptos (note these are before I started to deposit any Azuki) :
https://talkimg.com/images/2023/11/27/NZX8N.png
https://talkimg.com/images/2023/11/27/NZS2l.png

There is no reason to doubt my legitimacy as a high roller. I have bet tens of millions of dollars on many other sites, not just BC.Game, and as a high roller myself who have also talked to numerous other high rollers some of which have wagered close to a billion, we do care about VIP levels and rewards. Of course this depends on your definition of a "high roller", but I highly doubt most of the "high rollers" you have talked to wager nearly as much. As for your hypothesis, all I can say is you can't base it on the bet summary page of varying bet sizes on BC.Game because it's done very poorly.

That being said, I am not surprised at the rulings by the arbitrators. Any online crypto casino puts in their ToS they can revoke any bonus amounts for any reason. This is essentially what they did. If you deposit 100k into a casino, wager say 20 million, get 100k in bonuses, and end up with the same 100k balance, the casino can technically deduct your whole balance for any reason and not violate their own ToS because it's technically a bonus. It's all up to the casino in the end even though you might have never wagered the way you did had it not been for the bonuses. I just want everyone to be aware of that.

[Pmalek]

Both Casino Guru and Ask Gamblers closed the cases and sided with the casino on this matter. The only option you are left with is contacting and sending a formal complaint to the license issuer and regulator. In BC.Game's case, it's a Curacao license, like 99% of all other crypto casinos. You can find the needed information at the bottom of the casino's website.

[holydarkness]

I received a PM to check a new case too.

BitcoinGirl.Club mentioned a new case, but I haven't looked into it.

Updating you both with the aforementioned case of Vainica, in case you both did not follow the thread and thus missed the follow-up I just made. The case was closed [verdict: rejected] by the request of the OP. With this, I think there's currently no more active case against BC.

OP, sorry to have a quite OOT post.

[BitcoinGirl.Club]

I received a PM to check a new case too.

BitcoinGirl.Club mentioned a new case, but I haven't looked into it.

Updating you both with the aforementioned case of Vainica, in case you both did not follow the thread and thus missed the follow-up I just made. The case was closed [verdict: rejected] by the request of the OP. With this, I think there's currently no more active case against BC.

OP, sorry to have a quite OOT post.

The negative feedback those were added by me are now gone. I don't see there are any reason to have any now. You have done a great job holydarkness. @BC.GAME, it takes a lot of courage to take a step to clean wrongs, you did well in there.

[-god-]

What happened::
I was a high roller on BC.Game with over 130 million USD wagered. See screenshot below for proof.

The nightmare started around two and a half weeks ago when my host informed me not to play too much 1.01x on their originals. This was a strange request to begin with as 1.01x is allowed to be chosen as a multiplier on their own built-in games, so no one would think that playing too much of it would cause a problem. Nonetheless, I agreed to the demand and asked my host what I could play; she said anything over 1.01x is fine. So over the next week, I played a mixture of 1.03-1.05x, 1.1x, 1.3x and 1.5x.

However, the next Friday my host informed me again that their risk department were not happy with my wagers and decided to cancel my weekly and monthly bonuses, which would have amounted to around $100k USD. Keep in mind this is AFTER I asked them what I could play and only played what they said were okay. My host also informed me that I would still be able to receive my recharges (which is a bonus in the form of daily or hourly reloads) and did not give any clear instructions on what I could or could not play in the future to keep getting my bonuses.

A day later, I found out my withdrawals were locked and was asked by support to complete advanced KYC. I completed it quickly within a few hours but was then told to send an email containing some basic information like my email, IP address, etc that they wanted to "verify as a normal part of their KYC process" (looking back, this was clearly a lie and an excuse). I was told the KYC would be completed within 72 hours and I would be able to withdraw again. I continued to claim my reloads during this time while not being able to withdraw.

72 hours later, I still wasn't able to withdraw and was told to wait more. I patiently waited another 3 days, and not only did my withdrawals not get unlocked, I was no longer able to login, with the message "Account Verification Required" displayed whenever I tried to login. At this time, I had around $100k accumulated in my balance from my reloads that I wasn't able to withdraw and an additional $40-50k in reloads that I have yet to and won't be able to claim because they locked my login. It has now been 11 days since my withdrawals have been locked and 5 days since I haven't been able to login. My host and their support have started to respond less and less, and I just simply get told to wait more each time with no resolution in sight. It seems from my perspective that I wagered too much and BC.Game just didn't want to pay out large bonuses and found excuses to lock my account.

You can also find screenshots containing the conversation between me and my host below.

Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=2503677

Amount Scammed: $100k locked in balance, $50k recharges not claimed due to locked account, $100k in bonuses cancelled, total around $250k USD

Payment Method: USDT, ETH, BTC

PM/Chat Logs:
https://imgur.com/43ocbuJ
https://imgur.com/liV5WKO
https://imgur.com/pjuMOHY
https://imgur.com/t4HYhz7
https://imgur.com/pScfTko
https://imgur.com/FAk0TpN
https://imgur.com/djAOEan
https://imgur.com/BMzHWPn
https://imgur.com/OFZnF2B

On our platform, players can deposit certain NFTs and break them into 1,000 pieces called mNFTs, which can be further merged or broken as the player wishes. We also offer Lucky Spin rewards, where players can win these mNFTs as part of their bonuses, available daily and upon leveling up.

The user in question received numerous AZUKI mNFT rewards and predominantly used them for consistent low-odds wagers, primarily in the range of 1.01–1.05x. While such wagering patterns might not raise concerns in small volumes, in this case, over 99.9% of the user's gameplay followed this pattern, essentially bypassing traditional gambling.

It's crucial to mention that the wager rewards are provided in BCD, which is paired with USDT. The extensive wagering with AZUKI translated to over $550,000 in earned bonuses.

However, the primary reason for confiscating the user's funds was the discovery of an error in our AZUKI price listing. We had mistakenly listed it 3.2 times higher than its actual value, resulting in us awarding the user 3.2 times more rewards than they should have received. The user was well aware of this discrepancy and continued wagering with AZUKI solely to accumulate BCD bonuses. The player could not lose here and was essentially printing money.

In summary, this is a clear instance of bonus abuse, and consequently, we confiscated the remaining balance in the player's account. It's worth noting that the user has already profited significantly from their actions, amassing multiple six figures of profit that have been withdrawn.

It is surprising that they are attempting to raise additional claims on third-party platforms like BCT, with crucial information omitted.

As of now, the user's account has been fully reinstated and can be used in the usual manner.

Not that it matters since the balances were revoked on my account, but as of a few days ago (not sure exactly when), my account is again banned/locked out of logging in with the same error as before.

This further proves my previous point that they only unlocked my account and told me it was "normal" in the hopes that I start playing and making bigger deposits so they can lock my account again and take away the balance probably with the excuse that it was part of my bonuses that they have a right to cancel. Whatever your stance is on the main case, this seems like a scummy thing to do to tell me the account is normal only to lock/ban it later with no warning. Good thing I didn't deposit and continue playing.  

[holydarkness]

[...[

Not that it matters since the balances were revoked on my account, but as of a few days ago (not sure exactly when), my account is again banned/locked out of logging in with the same error as before.

This further proves my previous point that they only unlocked my account and told me it was "normal" in the hopes that I start playing and making bigger deposits so they can lock my account again and take away the balance probably with the excuse that it was part of my bonuses that they have a right to cancel. Whatever your stance is on the main case, this seems like a scummy thing to do to tell me the account is normal only to lock/ban it later with no warning. Good thing I didn't deposit and continue playing.  

Can you provide screenshot to back up this claim? And I understand you didn't use the account at all, you left it untouched and few days ago, you checked it out of curiosity and found it to be locked?

[-god-]

[...[

Not that it matters since the balances were revoked on my account, but as of a few days ago (not sure exactly when), my account is again banned/locked out of logging in with the same error as before.

This further proves my previous point that they only unlocked my account and told me it was "normal" in the hopes that I start playing and making bigger deposits so they can lock my account again and take away the balance probably with the excuse that it was part of my bonuses that they have a right to cancel. Whatever your stance is on the main case, this seems like a scummy thing to do to tell me the account is normal only to lock/ban it later with no warning. Good thing I didn't deposit and continue playing.  

Can you provide screenshot to back up this claim? And I understand you didn't use the account at all, you left it untouched and few days ago, you checked it out of curiosity and found it to be locked?

Yep.

Here are the screenshots of what happens when I try to login or reset password:

https://talkimg.com/images/2023/12/25/IIIxZ.png
https://talkimg.com/images/2023/12/25/II368.png

[Jayholio]

They probably just dirty that you skemmed TF out of them.
🤣
Just own it now and be proud, you did it pretty well. Opportunism at its finest. But I'd ban you after that too if I was them.

[holydarkness]

Can you provide screenshot to back up this claim? And I understand you didn't use the account at all, you left it untouched and few days ago, you checked it out of curiosity and found it to be locked?

Yep.

Here are the screenshots of what happens when I try to login or reset password:

I'll try to notify their support about this and get them to take a look into it from their side, it's probably their automated system locking you out again instead of them intentionally doing so. Am I correct that currently there is no fund left on that account?

edit: reuploading your image because the original are somewhat unable to be shown