Coins.game CONFISCATING all my winnings (268mbtc)

[GekkeBelg]

I am absolutely shocked about what Coins.game did to me today. After seeing an active Bitcointalk topic and reading good reports I decided to join them on November 17th 2023. I deposited 80 mbtc and started gambling, but after some weeks had lost most of it and therefore on December 20th I made another deposit of 120 mbtc. After this I started winning more and in the next few weeks I built up my balance to 468mbtc.
Then I wanted to withdraw a part of it on December 27th but it was rejected and I was asked to upload my driving license, which I immediately did. When after 2 days it was still not verified I asked why it was taking so long and I was told it can take up to 15 working days. So I was surprised how just verifying a driving license can take this long, but okay I decided to keep patient and wait. Then, this afternoon, just at the moment the 15 working days of waiting were over I was told that my account was verified but I could only withdraw my original total deposited amount of 200mbtc. I then checked my account and saw that the 468mbtc balance was gone and only 200mbtc was left. There was only a very vague explanation in the livechat with the following text:

You can withdraw the amount of your deposit, after that your account will be blocked forever.
In accordance with the rules:
7.5. coins.game reserves the right to reject a withdrawal request in case of fraud, in which case the account will be suspended and the payment will not be processed.
9.2 Collusion and fraud
Coins.game has the right to disable users' accounts and confiscate their account balances (including deposits and winnings) if they are found to be receiving, attempting to gain an advantage in trading their card information or colluding with other users to gain an unfair advantage. These advantages may include dropping and transferring chips, discussing hands during play, using the same account multiple times, soft play. Coins.game provides thorough game verification, both manual and automated, and investigates all related user complaints. In addition, coins.game provides proactive and random verification of gameplay and accounts.
9.3 Fraudulent Activity
Once coins.game notices fraudulent, illegal, dishonest or improper activity (including the use of a VPN, proxy or similar service that masks or manipulates the identification of your real location, or betting, wagering or playing poker through or on behalf of a third party) on the Website, we have the right to block a user's Account with forfeiture of all Account balances without prior notice. In such cases, coins.game reserves the right to report fraudulent activity to existing regulatory and law enforcement authorities, including but not limited to banks, credit card companies and/or any person or entity legally entitled to such information, and/or to take legal action against such user.

I am flabbergasted and disgusted with this decision. I have not done anything wrong and always clearly check all rules before I join a betting website.
- I am from Germany, which is not on the forbidden countries list
- I only placed bets from my own German IP-address, never had a VPN turned on when I placed a bet
- I only gambled on big sports like NBA and NFL, and only on the game winner market. No exotic leagues at all. And ofcourse casino games like plinko, mines, keno etc.
- I never took any deposit bonus. All bonuses I got were some rakeback claims, totalling only 84USD
- I do not have multiple accounts and all my bets were placed from the same laptop
- I do not use any kind of technology, all bets I place are entirely human and my own

Here you can see all my bets placed. Those were by the way not even void by the provider, it was just the Coins.game management decision to retroactively void all my winnings:





Here you can see my overall statistics of gameplay:


Here you can see my balance of 468mbtc before they confiscated all winnings:


Here you can see a list of my deposits:


Here you can see my rejected withdrawal attempt:


Here you can see all bonuses I ever got:



We all know that I have been around this forum for several years and I know many of you respect my posts. 95% of the gambling sites I use ofcourse just pay me out fairly and I never had any problems with, but for the ones that did confiscate some funds I have fought some battles against injustice in the past when sportsbooks voided bets or cancelled winnings. And in all cases so far (apart from 1) I got my justice in the end and the sportsbook realized they made a mistake in judgement. Please check my posting history and you will see that Wintomato, Owl, BC.game and Buff.bet all changed their decision to void my winnings in the past. The only sportsbook which did not reverse their decision after my scam accusation topic was Coinplay.com but we all know by now they are a complete scam site.
Would those sportsbooks have reversed their confiscations decisions if I truly was a scammer?
Furthermore, I was and am willing to do all kinds of verifications Coins.game would want me to do. All they ever asked for was just my driving license. I have nothing to hide, I am willing to send them much more documents or do video calls or whatever they want. But they didn't even ask for it.

Apparently when you are losing all is fine with Coins.game but when you start to win it immediately is "fraud" although they failed to explain which fraud exactly. I have always used the exact same betting style: watching live NBA and NFL games and betting on the game winner market only. This is the furthest away from dodgy as can be. Betting on the game winner in the most famous leagues in the world. Not grabbing any deposit bonuses, not using VPN, being from a legally accepted country, only placing bets from 1 laptop all the time and sending in all documents they ask for. And then still they decide to confiscate all winnings. Imagine what they would do to real cheaters?

It's not too late yet for Coins.game to realize they made an error of judgement and give me back my missing 268mtc of funds. Up until today I thought they were an honest gambling website who were tying to build up their reputation in Bitcointalk. By not reversing their decision here I am sure that reputation will be completely destroyed.

Coins.game, decide if you want to do the right thing and reconsider your decision, or stick to your decision and be forever known as a scam site in Bitcointalk. I'm pretty sure what will be the best decision for the long run but it's up to you. I am also open to do a videocall in person if you want.

[Coin_trader]

I just notice that you seem always have a problem on most of the casino you are playing after winning big amount. I’m not judging you but rather just trying to know what is the potential criteria casino is considering to give you a headache like this.

Usually, casino will just limit your bet amount if you are winning frequently rather than implementing harsh punishment such as profit confiscation. I will not be surprised if casino will use the arbitrage betting or value bets card on your case if there’s no abuse such as multiple account and bonus.

They already stop their promotion here so I’m skeptical if they will further entertain your case once they accuse you of what I mention above.

[GekkeBelg]

I just notice that you seem always have a problem on most of the casino you are playing after winning big amount. I’m not judging you but rather just trying to know what is the potential criteria casino is considering to give you a headache like this.

Usually, casino will just limit your bet amount if you are winning frequently rather than implementing harsh punishment such as profit confiscation. I will not be surprised if casino will use the arbitrage betting or value bets card on your case if there’s no abuse such as multiple account and bonus.

They already stop their promotion here so I’m skeptical if they will further entertain your case once they accuse you of what I mention above.

Your assumption is wrong....very rarely I have problems with a casino/sportsbook.
In the past 5 years I have used about a 100 different casinos/sportsbooks.
Obviously when all goes like it should go and they treat me correct then you won't see me opening a scam accusation about it. Only for 5 sportsbooks this has been neccessary in the past 5 years and out of those 5 there were 4 who reversed their confiscation decision and paid me out in full, so who is the one creating the problems...me or the casinos/sportsbooks?

[komisariatku]

I'm quite active in the Coins.game thread because I played there a lot a few months ago and yes, I probably lost so I didn't have the same problem as you. The only bad experience was when my withdrawal was about 2 days late but that was due to system improvements and is experienced by all Coins gamblers.

I don't know about this problem and have never experienced it. Hopefully your problem can be clarified and resolved well

[MegaAkker]

I read the whole OP and I have to say this looks very dodgy from the side of Coins.game
Taking away all winnings without showing clear evidence. Looks like they are just free-rolling you. Take your funds if you lose and maximum pay back your deposits if you win. That is the lowest trick a sportsbook can pull on players. Clearly they don't care about their reputation and all they care about is money. Let this thread be a big big warning for others.
I would definitely support a flag should it come that far.

[JackMazzoni]

Casino only want to take your money away. Stay away from casinos ang gambling. Most bitcoin casinos are even riskier because most of them don't have permit to operate. Once they have enough money  they take down their site and change the name.

[Rating Place]

Coins.game, I see that you are one of the newer casinos here at bitcointalk so welcome here. I've been running a rating's guide here at BCT since 2014. https://bitcointalk.org/index.php?topic=717790.0 I've been in contact with GekkeBelg. He's one of the respected posters here. For myself and rating's purposes, I'm hoping that you can clarify what exactly caused the confiscation of GekkeBelg's money. I see that you have quoted some rules but I'm not sure what rules are broken. I don't want to be unfair. Thank You

@holydarkness I'm not trying to step on your toes. Just want to get my own question out of the way for ratings since they are new and don't have much to go by. As said above, I don't want to be unfair to Coins.game so a reply by them is important.

[Bitinity]

Sorry to hear your bad experience, you have been so patient to wait for your KYC process but unfortunately you get something unexpected after waiting for around 2 weeks. The representative of coins.game is not active since his last reply to your post about your KYC issue, around 2 weeks ago. What I dont like here is when the support only give you their terms about fraudulent activity but support did not mention what kind of activity you did that against their terms. I hope coins.game will come here to explain about this problem. I cant find something wrong with your betting activity as you have some losses and wins there, so I have no idea what is the exact reason for them to confiscate your winnings.

[holydarkness]

[...]
@holydarkness I'm not trying to step on your toes. Just want to get my own question out of the way for ratings since they are new and don't have much to go by. As said above, I don't want to be unfair to Coins.game so a reply by them is important.

I'm wearing a steel-toed boots, no need to worry about stepping on my toes.


OP, have you tried to explain to them that your nationality is different from your residency? IIRC you're a Dutch? Netherland is one of their restricted country, is it possible they assumed you're accessing from Netherland due to the ID you submitted to them for KYC and tried to bypass geo-restriction by VPN, oblivious that you're currently in German?



Anyway, I'll add this to the list as well as trying to notify their representative. This will be the first time I am in touch with them, so I have no idea about their response time. Fingers crossed.

[GekkeBelg]

[...]
@holydarkness I'm not trying to step on your toes. Just want to get my own question out of the way for ratings since they are new and don't have much to go by. As said above, I don't want to be unfair to Coins.game so a reply by them is important.

I'm wearing a steel-toed boots, no need to worry about stepping on my toes.


OP, have you tried to explain to them that your nationality is different from your residency? IIRC you're a Dutch? Netherland is one of their restricted country, is it possible they assumed you're accessing from Netherland due to the ID you submitted to them for KYC and tried to bypass geo-restriction by VPN, oblivious that you're currently in German?



Anyway, I'll add this to the list as well as trying to notify their representative. This will be the first time I am in touch with them, so I have no idea about their response time. Fingers crossed.

Nationality has nothing to do with it. I showed them my German driving license only and it was approved.
I'm pretty sure the only issue is that they don't like me winning more than losing. You're allowed to lose only. If you're even a slightly above average good sports bettor and win over a period longer than a couple weeks then you're considered an abuser in their eyes.  Even if it's only on big sports and on game winner markets. It's simply not allowed to win in there. And then they just throw a bunch of vague rules together and hope you accept it.

[newblackbetty]

Coins.game is a joke of a casino. All of their provably fair games are not provably fair! I just talked to the support and they told me they dont even let players verify the bets. They dont give you seed phrase to be able to verify any of their "provably fair" games.



I would not trust and gamble in this casino.

[Denis Coins]

You have cheated our casino. Upon thorough investigation, we discovered that this user had manipulated the system, leading us to confiscate their winnings. It's important to note that if our intentions were dishonest, we could have rejected the KYC process. However, we are committed to transparency and have no intention of seizing funds from our users. While we would like to provide evidence, doing so would expose our investigative methods and potentially enable individuals to bypass our system.

[Mahdirakib]

While we would like to provide evidence, doing so would expose our investigative methods and potentially enable individuals to bypass our system.

Well, I'm not surprised by this statement. All other betting sites follow this method. They don't disclose the sensitive evidences which may create a problem or give benefits to the abusers in the future. But what was the exact reason for taking away the winnings of OP? How he exactly cheated on Coins.Game? Like arbitrage or value betting?

[BitcoinGirl.Club]

I was told it can take up to 15 working days.

15 days or two weeks are not long time. I have seen players had to wait 6 months. I was checking your history and it looks like you are using the very similar posting style in all accusations you made. You write good.

I have not done anything wrong and always clearly check all rules before I join a betting website.
- I am from Germany, which is not on the forbidden countries list
- I only placed bets from my own German IP-address, never had a VPN turned on when I placed a bet
- I only gambled on big sports like NBA and NFL, and only on the game winner market. No exotic leagues at all. And ofcourse casino games like plinko, mines, keno etc.
- I never took any deposit bonus. All bonuses I got were some rakeback claims, totalling only 84USD
- I do not have multiple accounts and all my bets were placed from the same laptop
- I do not use any kind of technology, all bets I place are entirely human and my own

@Denis Coins, would you do the checklist from above and at least tell us which one are false and possibly give a hint of the way you found the account guilty.

[GekkeBelg]

You have cheated our casino. Upon thorough investigation, we discovered that this user had manipulated the system, leading us to confiscate their winnings. It's important to note that if our intentions were dishonest, we could have rejected the KYC process. However, we are committed to transparency and have no intention of seizing funds from our users. While we would like to provide evidence, doing so would expose our investigative methods and potentially enable individuals to bypass our system.

I have NOT cheated in any form or way. I use the most simple betting style there is: watching games on livestreams and bet on game winner markets only in the biggest leagues in the world (NBA and NFL only). Are you saying I manipulated those game results? In a world where teams and players make hundreds of millions per year in salary and tv money?
Also, my betting style never changed, why was everything still fine when I was losing? And why was I made a VIP? And then when I go on a winning run you simply confiscate everything.
I use the exact same bettings style at some other sportsbooks where I play, for example recently in Crashino. And they pay out everything without problems (after submitting KYC too, which btw was done in several hours in contrary to your 22 days). I can show you my screenshots here, exactly same betting style:



I am sombody who always checks the rules of a betting site very carefully before I join and I am 100% convinced I did nothing wrong.

A customer should be able to win too, it should not be a freerolling situation where you keep the money if the player loses and pay back only deposit if the player wins.
If you don't like betting style from a player or he wins to much to your liking, you limit him and then throw him out after paying him what he already won. This is how all serious sportsbooks do it.

If you stick to this rediculous confiscation decision then I am sure nobody will trust you anymore in the future moving forward.

[Bitinity]

You have cheated our casino. Upon thorough investigation, we discovered that this user had manipulated the system, leading us to confiscate their winnings. It's important to note that if our intentions were dishonest, we could have rejected the KYC process. However, we are committed to transparency and have no intention of seizing funds from our users. While we would like to provide evidence, doing so would expose our investigative methods and potentially enable individuals to bypass our system.

You should be professional, accusing your player to manipulate your system but you cant prove it with valid evidence is not professional at all. You can simply tell people how he manipulated the system but simple explanation (no need to be that specific) if you are worrying that others may do the same. However, if it is possible to manipulate your system to take an advantage (wins), cant your team prevent it by fixing the system so no one will be able to do the same in the future? Sorry to say but I think it is hard to believe your statement here. If you are worrying to provide the evidence publicly, can you provide it to someone who is trusted enough in this forum to check your evidence? Someone who is trusted and has great knowledge about sports betting system may help you for this case.

[Easteregg69]

You have cheated our casino. Upon thorough investigation, we discovered that this user had manipulated the system, leading us to confiscate their winnings. It's important to note that if our intentions were dishonest, we could have rejected the KYC process. However, we are committed to transparency and have no intention of seizing funds from our users. While we would like to provide evidence, doing so would expose our investigative methods and potentially enable individuals to bypass our system.

You should be professional, accusing your player to manipulate your system but you cant prove it with valid evidence is not professional at all. You can simply tell people how he manipulated the system but simple explanation (no need to be that specific) if you are worrying that others may do the same. However, if it is possible to manipulate your system to take an advantage (wins), cant your team prevent it by fixing the system so no one will be able to do the same in the future? Sorry to say but I think it is hard to believe your statement here. If you are worrying to provide the evidence publicly, can you provide it to someone who is trusted enough in this forum to check your evidence? Someone who is trusted and has great knowledge about sports betting system may help you for this case.

Dejavu. Thieves and scammers. That KYC thing makes the controllers believe they are above the law. Check on RDT. Some decentralized casino coming out soon.

[dimonstration]

You have cheated our casino. Upon thorough investigation, we discovered that this user had manipulated the system, leading us to confiscate their winnings. It's important to note that if our intentions were dishonest, we could have rejected the KYC process. However, we are committed to transparency and have no intention of seizing funds from our users. While we would like to provide evidence, doing so would expose our investigative methods and potentially enable individuals to bypass our system.

@GekkeBelg this is the exact reason why I suggest to you that escalate your concern to CG and AG so that someone trusted can look to their evidence and verify its authenticity. @Denis have a point making the investigation discreet because it can be use to exploit the casino once verified.

Right now, No one here can give an exact verdict to your case without examining the proof which coins.game against you. It’s either they are telling the truth or you. No one can use your bets sample either to justify what you are claiming as fair bets because the accusation of coins.game is still not disclosed so we have no idea where to look at.

@Denis are you willing to move this case on casino guru or askgambler to properly examine all the evidence you are holding if you are really confident that OP cheated the casino?

[spyrosc200]

While we would like to provide evidence, doing so would expose our investigative methods and potentially enable individuals to bypass our system.

You can send your proofs to a trusted member to avoid any future problems. As it is now, it seems that you simply confiscated user funds which is not acceptaple.

To me, user bets are normal and he deserves to paid every penny.

[holydarkness]

While we would like to provide evidence, doing so would expose our investigative methods and potentially enable individuals to bypass our system.

You can send your proofs to a trusted member to avoid any future problems. As it is now, it seems that you simply confiscated user funds which is not acceptaple.

To me, user bets are normal and he deserves to paid every penny.

Bad idea. It will only be a burden for that trusted member to verify the claim, not to mention they probably doesn't have a way to verify it. This is a sport-related bets, thus CasinoGuru are quite unlikely to be willing to facilitate a mediation. I've taken a peek and see that Coins is on AskGamblers.

Gekke, I am sure you already know how to raise a complaint on their platform.