Fixedfloat is scamming me for 8000+ EUR IMPORTANT PSA!

[crypto4design]

First, I am quoting the OP images in order for them to be seen without going off site. Second, I thought Fixedfloat had a no KYC policy therefore what happened is a complete surprise.

Not only did they freeze your transactions they went a step further and asked you for (what they cite as) evidence that the conversation between you and your client actually took place and this is absolutely unacceptable conduct on their part. I have never heard of a situation such as that before.

I have no intention of either using their services or recommending them. They literally destroyed their reputation with their own hands over something that was not even necessary.

Pictures will be placed below:

Bestchange info about transaction they sended me
https://i.ibb.co/7XBtjb4/IQ8jYY.png

Conversation with FixedFloat

First Reply:
https://i.ibb.co/sJ5pbgm/x1.png
Second Reply:

https://i.ibb.co/hckJF8K/x2.png
Third Reply:

https://i.ibb.co/vVJNpK1/x3.png
Fourth Reply:

https://i.ibb.co/zJ8J7Hb/x4.png
Fifth Reply:

https://i.ibb.co/VVb1YXv/x5.png
Proof they knew that user sent it for first time and they acknowledged it.

January 7 post on bestchange

https://i.ibb.co/HdZ4swM/x8.png

Screenshots of First transactions:

https://i.ibb.co/Prt1mxq/txid.png

Screenshot of second transaction

https://i.ibb.co/Mfjw9z6/txid2.png
Now due surge of xmr price calculate how much money fixedfloat service costed me.

This is them on this very forum saying what contradicts with my CASE!

https://i.ibb.co/B4SJftY/ff1.png

https://i.ibb.co/vmTftfP/ff2.png

Not just that they asked me funds but FORCED ME to contact my customer and forcing him to tell where his funds came from which again he is doing trading signals and they pay him/tip him if signal is correct now imagine situation whhere they ask him PROOF of funds of HIS Customers.  Ihave feeling this is nothing what you guys will see from this case. they are doing everything in their power to keep money for themselfs and again they reply on every thread on bestchange or reddit but in here they keep complete silent from public becuse they have nothing smart to say beside carefully placed PR messagess who are pure copy paste

[1714945253]

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[JollyGood]

I have no intention of either using their services or recommending them. They literally destroyed their reputation with their own hands over something that was not even necessary.

Probably a good call to avoid using services like this unless you have to.  Even then, it's a clear risk, especially after reading this thread.  The problem seems to me like it stems from people trying to use these exchanging services as if they were mixers, which they are not.  For someone operating a service like this and wanting to keep it running, I could see why they'd start at least trying to make sure that dirty funds aren't being laundered through this service.  This is also a good demonstration of how 1 BTC does not equal 1 BTC.  Not over time, not any time.  It is a shame though.  How long before censorship creeps into blockchain software...

It is true, some people do use exchanges as though they are mixers but that should not alter the issue because the exchanger is doing what it is supposed to do (take coins A and convert to coin B). Add XMR to the equation as the OP did then that also should not really matter from the perspective of the exchange.

You have a valid point about exchanges that might want to keep dirty coins away from their services but I was under the impression Fixedfloat and Sideshift were both famous for not using KYC and absolutely yes, there is definitely a clear risk when using them.

In future, I would recommend the OP and others to consider using as they have an excellent reputation: https://exch.cx (https://hszyoqwrcp7cxlxnqmovp6vjvmnwj33g4wviuxqzq47emieaxjaperyd.onion/)

Not just that they asked me funds but FORCED ME to contact my customer and forcing him to tell where his funds came from which again he is doing trading signals and they pay him/tip him if signal is correct now imagine situation whhere they ask him PROOF of funds of HIS Customers.  Ihave feeling this is nothing what you guys will see from this case. they are doing everything in their power to keep money for themselfs and again they reply on every thread on bestchange or reddit but in here they keep complete silent from public becuse they have nothing smart to say beside carefully placed PR messagess who are pure copy paste

Well, I am sorry to read everything they forced you and your client to go through. Put simply, they have to be avoided by everybody otherwise they face the possibility of being put in the same situation as you find yourself in.

[crypto4design]

UPDATE: Fixedfloat contacted my customer and i am transfering message in full as copyed to me(i didn't get CCed) he contacted me that they replied to email with following sentence:


Hello,

We need the following information from you, as the sender of funds for the order:
1. How do you find customers or do they find you?
2. What kind of services do you provide? Send us your service announcement (screenshot or link to your ad).
3. Where do you communicate with customers?


Best regards,
FixedFloat team.

[holydarkness]

UPDATE: Fixedfloat contacted my customer and i am transfering message in full as copyed to me(i didn't get CCed) he contacted me that they replied to email with following sentence:


Hello,

We need the following information from you, as the sender of funds for the order:
1. How do you find customers or do they find you?
2. What kind of services do you provide? Send us your service announcement (screenshot or link to your ad).
3. Where do you communicate with customers?


Best regards,
FixedFloat team.

Were your customer willing to answer to that? Though in one side it is [IMO] very intrusive and a gross practice of violation to privacy, this might put an end to everything. From the points being asked, they seemed just trying to match the story.

[fixedfloat]

Hello,

We received information from partners that the funds at the address were obtained through criminal means.

For this reason, the exchange was suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you in an honest manner, and also receive all the previously requested information from you by mail from the sender of the funds.

We receive information about thefts and fraud from our partners (other exchanges and cryptocurrency services) and victims who contact us. All evidence is carefully considered. We do not require KYC, and fair receipt of funds is usually easy to prove.

The rules of our service prohibit the use of the service for any criminal and fraudulent purposes, which we openly talk about in Terms of Service, sections 6-7. We never freeze users' funds for no reason, if the user has provided all the evidence that he is not involved in the crime - we unfreeze the funds and conduct an exchange or return the funds.

7.1. To make an Exchange in the Service, the User does not have to register or log in to the Service system and provide personal data. However, when the User sends funds that are clearly related to criminal activity, the User's Order may be suspended in order to request details about the origin of the funds sent until the requested information is provided.

We emphasize that we are very loyal to our users, but if we receive information confirming that the funds we received were clearly related to criminal activity, we are obliged to verify this information by requesting the source of the origin of the funds.

Of course, we received some information from the user, but this was not enough. As a result of communication, it was found out that the user is not the sender of the funds and in this case, in order to unfreeze the order, we need to obtain information about the source of funds from the direct sender.

7.7. The data must be provided directly by the sender of funds under the Order.

We also immediately responded to this user’s complaint on the BestChange site and also provided them with all the information regarding this incident.
https://www.bestchange.com/fixedfloat-exchanger.html


Best regards,
FixedFloat.com team.

[alterra57]

Hello,

We received information from partners that the funds at the address were obtained through criminal means.

For this reason, the exchange was suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you in an honest manner, and also receive all the previously requested information from you by mail from the sender of the funds.

We receive information about thefts and fraud from our partners (other exchanges and cryptocurrency services) and victims who contact us. All evidence is carefully considered. We do not require KYC, and fair receipt of funds is usually easy to prove.

The rules of our service prohibit the use of the service for any criminal and fraudulent purposes, which we openly talk about in Terms of Service, sections 6-7. We never freeze users' funds for no reason, if the user has provided all the evidence that he is not involved in the crime - we unfreeze the funds and conduct an exchange or return the funds.

7.1. To make an Exchange in the Service, the User does not have to register or log in to the Service system and provide personal data. However, when the User sends funds that are clearly related to criminal activity, the User's Order may be suspended in order to request details about the origin of the funds sent until the requested information is provided.

We emphasize that we are very loyal to our users, but if we receive information confirming that the funds we received were clearly related to criminal activity, we are obliged to verify this information by requesting the source of the origin of the funds.

Of course, we received some information from the user, but this was not enough. As a result of communication, it was found out that the user is not the sender of the funds and in this case, in order to unfreeze the order, we need to obtain information about the source of funds from the direct sender.

7.7. The data must be provided directly by the sender of funds under the Order.

We also immediately responded to this user’s complaint on the BestChange site and also provided them with all the information regarding this incident.
https://www.bestchange.com/fixedfloat-exchanger.html


Best regards,
FixedFloat.com team.

You typed a lot but said nothing. Return the funds, it is against the law to hold the money! There's no such thing as "In order to continue the exchange or return the coins, we must verify that the funds were received by you in an honest manner". Not only is that against the law but it would also be impossible for you to make any verification, other than blockchain "verifications".

I have asked OP for txID, I will use a tool like yours to measure the score of the risk and post it here.

[holydarkness]

Hello,

[...]

Best regards,
FixedFloat.com team.

Several things that you might want to explain further:

1. How does asking for OP [and his client's] telegram details fit into this investigation of the source of fund?

2. Why do OP has to be [initially] the one asking his client to provide details and how is it not counterproductive toward an investigation of the legality of fund like what I pointed out here?

3. How is what he provided from his side is not enough? He proves that he worked for it, got them as a payment. Unless proven otherwise, it's all legal from his side in a sense that he's not involved or have any idea in the said criminal activity.

4. How do you think OP will know that the fund is related to criminal activity instead of being a pure innocent here? Wouldn't considering him ineligible to prove the source of fund as he's not the sender rather contradict the assumption that he's being involved in the activity [which become the reason why you hold his fund, because he knows it's tainted, otherwise, he's clueless, innocent, and the fund should be released to him]?

5. How much from that fund is marked as tainted? All of it?

[JollyGood]

If you will not send them to the OP, can you explain what you intend to do with the funds you have confiscated?

Hello,

We received information from partners that the funds at the address were obtained through criminal means.

For this reason, the exchange was suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you in an honest manner, and also receive all the previously requested information from you by mail from the sender of the funds.

We receive information about thefts and fraud from our partners (other exchanges and cryptocurrency services) and victims who contact us. All evidence is carefully considered. We do not require KYC, and fair receipt of funds is usually easy to prove.

The rules of our service prohibit the use of the service for any criminal and fraudulent purposes, which we openly talk about in Terms of Service, sections 6-7. We never freeze users' funds for no reason, if the user has provided all the evidence that he is not involved in the crime - we unfreeze the funds and conduct an exchange or return the funds.

[crypto4design]

UPDATE: Fixedfloat contacted my customer and i am transfering message in full as copyed to me(i didn't get CCed) he contacted me that they replied to email with following sentence:


Hello,

We need the following information from you, as the sender of funds for the order:
1. How do you find customers or do they find you?
2. What kind of services do you provide? Send us your service announcement (screenshot or link to your ad).
3. Where do you communicate with customers?


Best regards,
FixedFloat team.

Were your customer willing to answer to that? Though in one side it is [IMO] very intrusive and a gross practice of violation to privacy, this might put an end to everything. From the points being asked, they seemed just trying to match the story.

Yes fortunately he is going to answer questions to them with proof

[fixedfloat]

If you will not send them to the OP, can you explain what you intend to do with the funds you have confiscated?

Funds from our hot addresses are automatically consolidated to our main addresses, as funds are sent from us only from our main addresses. Thus, law enforcement agencies see that the funds have been transferred to the addresses of our service. The funds remain frozen at our addresses, and when the frozen funds are seized by the authorities, they are also sent from our addresses.

Hello,

We received information from partners that the funds at the address were obtained through criminal means.

For this reason, the exchange was suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you in an honest manner, and also receive all the previously requested information from you by mail from the sender of the funds.

We receive information about thefts and fraud from our partners (other exchanges and cryptocurrency services) and victims who contact us. All evidence is carefully considered. We do not require KYC, and fair receipt of funds is usually easy to prove.

The rules of our service prohibit the use of the service for any criminal and fraudulent purposes, which we openly talk about in Terms of Service, sections 6-7. We never freeze users' funds for no reason, if the user has provided all the evidence that he is not involved in the crime - we unfreeze the funds and conduct an exchange or return the funds.

[JollyGood]

Are you saying the funds you confiscated have now been seized by authorities? Can you name the authority?

Here is the part that makes me worried about the way you have handled this situation: https://fixedfloat.com/terms-of-service

I have read many terms and conditions from many exchanges and other business and mentioned them inside scam accusation in this forum. I assumed your ToS would have been different because of the manner in which you have aggressively treated the OP however, your ToS is as equally vague as many others. For example, you have never disclosed your own location or even stated which jurisdiction you are operating within. Also you have not stated if there is ever a dispute with your customers/clients.

The whole of your Section 19 (Disputes Resolution 19.1 to 19.4) is almost laughable as it could not be more deliberately evasive even if you tried however you leave no legal option for your customers/clients to get their money back from Fixedfloat. You are effectively judge, jury and executioner.

If you will not send them to the OP, can you explain what you intend to do with the funds you have confiscated?

Funds from our hot addresses are automatically consolidated to our main addresses, as funds are sent from us only from our main addresses. Thus, law enforcement agencies see that the funds have been transferred to the addresses of our service. The funds remain frozen at our addresses, and when the frozen funds are seized by the authorities, they are also sent from our addresses.

[holydarkness]

Funds from our hot addresses are automatically consolidated to our main addresses, as funds are sent from us only from our main addresses. Thus, law enforcement agencies see that the funds have been transferred to the addresses of our service. The funds remain frozen at our addresses, and when the frozen funds are seized by the authorities, they are also sent from our addresses.

It'll be nice if you can reply to all of my questions on post #27, I think it's rather convenient that you always "missed" a post or two that you can't answer, just like what happened on the other thread. That thread has a lot of questions left unanswered too.

[...] For example, you have never disclosed your own location or even stated which jurisdiction you are operating within. [...]

Sechyelles, and they're requesting it because they runs globally. The jurisdiction where they reside itself didn't ask them to provide such information.

[crypto4design]

Update: before fwe minutes my customer has updated me he provided all evidence regarding his company/group whatever and after he sended every evidence he could guess what my previous post made it true e they  are now ASKING HIS CUSTOMERS DATA TO BE DELIVERED TO THEM WHO ARE NOT EVEN CONNECTED TO THE CASE WHAT THE FUCK DO THEY HAVE TO DO WITH ME i am not sure am i dreaming or not on top of that customer has forced me for all evidence he had to be forced to send to build him almost 3k worth automated BOT that i am forced to build everyday they kill me more and more and more and more just update to everyone what absurd thing this is this got to go on live television man

[alterra57]

Funds from our hot addresses are automatically consolidated to our main addresses, as funds are sent from us only from our main addresses. Thus, law enforcement agencies see that the funds have been transferred to the addresses of our service. The funds remain frozen at our addresses, and when the frozen funds are seized by the authorities, they are also sent from our addresses.

Okay, are OP's funds seized by a law enforcement agency?
Which law enforcement agency seizes funds frozen by you?
Where do you operate from?
Have you contacted a law enforcement agency regarding OP's funds? If yes, which one. If not, why haven't you?
What sort of information does OP have to send for you to be convinced to send them their money?

[JollyGood]

[...] For example, you have never disclosed your own location or even stated which jurisdiction you are operating within. [...]

Sechyelles, and they're requesting it because they runs globally. The jurisdiction where they reside itself didn't ask them to provide such information.

There has to be a reason why that information is missing from their website. Their forum representative saying it here means nothing. If they are based in Seychelles where is the ultimate jurisdiction if a customer wants to take them to court? They should explain why they have a useless ToS that serves no purpose except to provide a wall of text to display legitimacy.

Update: before fwe minutes my customer has updated me he provided all evidence regarding his company/group whatever and after he sended every evidence he could guess what my previous post made it true e they  are now ASKING HIS CUSTOMERS DATA TO BE DELIVERED TO THEM WHO ARE NOT EVEN CONNECTED TO THE CASE WHAT THE FUCK DO THEY HAVE TO DO WITH ME i am not sure am i dreaming or not on top of that customer has forced me for all evidence he had to be forced to send to build him almost 3k worth automated BOT that i am forced to build everyday they kill me more and more and more and more just update to everyone what absurd thing this is this got to go on live television man

Judging by the manner in which the Fixedfloat team have made a mess of this situation and completely ruined destroyed their reputation in the process, they will live to regret their actions at least as far as this forum is concerned.

I have never heard of any exchange going to these absolutely unnecessary lengths just to keep/steal from a customer under the guise of alleged source of funds. No matter what they do from this point forth to try to rectify the situation, it is too late for them to salvage their reputation.

[fixedfloat]

Hello,

[...]

Best regards,
FixedFloat.com team.

Several things that you might want to explain further:

1. How does asking for OP [and his client's] telegram details fit into this investigation of the source of fund?

- Information from the messenger may be indirect evidence of honest receipt of funds and disclose some details of the source of funds.

2. Why do OP has to be [initially] the one asking his client to provide details and how is it not counterproductive toward an investigation of the legality of fund like what I pointed out here?

- In this case, the OP is not the sender of the funds for the order. According to our rules, the sender of funds must provide information about the source of funds.

3. How is what he provided from his side is not enough? He proves that he worked for it, got them as a payment. Unless proven otherwise, it's all legal from his side in a sense that he's not involved or have any idea in the said criminal activity.

- Since the OP is not the sender of the funds, he has nothing to do with the funds sent to us. If the user had received funds for any service, we would have requested details of the transaction.

4. How do you think OP will know that the fund is related to criminal activity instead of being a pure innocent here? Wouldn't considering him ineligible to prove the source of fund as he's not the sender rather contradict the assumption that he's being involved in the activity [which become the reason why you hold his fund, because he knows it's tainted, otherwise, he's clueless, innocent, and the fund should be released to him]?

- The availability of complete information about their own counterparties, as well as checking funds for a possible connection with a crime, is a direct responsibility of the services engaged in the exchange of funds. In this case, the OP explicitly said about providing money exchange services on an ongoing basis.
As we have already said, in this case, the OP has nothing to do with the funds sent to our addresses from a legal point of view. When accepting criminal funds to their own addresses, there are other legal consequences for users.

5. How much from that fund is marked as tainted? All of it?

- Yes, all the funds sent are related to criminal activity. We cannot disclose the details of the incident publicly, as the disclosure of such data may adversely affect the investigation

Funds from our hot addresses are automatically consolidated to our main addresses, as funds are sent from us only from our main addresses. Thus, law enforcement agencies see that the funds have been transferred to the addresses of our service. The funds remain frozen at our addresses, and when the frozen funds are seized by the authorities, they are also sent from our addresses.

Okay, are OP's funds seized by a law enforcement agency?
Which law enforcement agency seizes funds frozen by you?
Where do you operate from?
Have you contacted a law enforcement agency regarding OP's funds? If yes, which one. If not, why haven't you?
What sort of information does OP have to send for you to be convinced to send them their money?

At the moment, the funds are frozen, and no operations are being carried out with them. If we receive a request from law enforcement agencies, they will see that these funds are located at a FixedFloat address. We have all the evidence base that confirms that the funds received by the sender are related to criminal activity. We value our reputation and do not want to be complicit in crimes, because of ignoring which our service may be blocked. We emphasize that we are very loyal to our users, but if we receive information confirming that the funds we received were clearly related to criminal activity, we are obliged to verify this information by requesting the source of the funds.

We work all over the world, based in the Seychelles.

[nutildah]

Funds from our hot addresses are automatically consolidated to our main addresses, as funds are sent from us only from our main addresses. Thus, law enforcement agencies see that the funds have been transferred to the addresses of our service. The funds remain frozen at our addresses, and when the frozen funds are seized by the authorities, they are also sent from our addresses.

- In this case, the OP is not the sender of the funds for the order. According to our rules, the sender of funds must provide information about the source of funds.
...
- Since the OP is not the sender of the funds, he has nothing to do with the funds sent to us. If the user had received funds for any service, we would have requested details of the transaction.

At the moment, the funds are frozen, and no operations are being carried out with them. If we receive a request from law enforcement agencies, they will see that these funds are located at a FixedFloat address. We have all the evidence base that confirms that the funds received by the sender are related to criminal activity. We value our reputation and do not want to be complicit in crimes, because of ignoring which our service may be blocked. We emphasize that we are very loyal to our users, but if we receive information confirming that the funds we received were clearly related to criminal activity, we are obliged to verify this information by requesting the source of the funds.

OK, so based on this information I come to two conclusions:

1. Absolutely nobody should be using FixedFloat. The BTC taint analysis should be conducted before they send funds to the "main address." This way, the funds can simply be refunded to the sender if they are found to be unacceptable according to their standards. What FixedFloat is doing is a bad business practice.

2. OP's employers are still on the hook for paying him the owed amount.

[alterra57]

At the moment, the funds are frozen, and no operations are being carried out with them. If we receive a request from law enforcement agencies, they will see that these funds are located at a FixedFloat address. We have all the evidence base that confirms that the funds received by the sender are related to criminal activity. We value our reputation and do not want to be complicit in crimes, because of ignoring which our service may be blocked. We emphasize that we are very loyal to our users, but if we receive information confirming that the funds we received were clearly related to criminal activity, we are obliged to verify this information by requesting the source of the funds.

We work all over the world, based in the Seychelles.

Why don't you return the funds to the originating address as required by law?

[JollyGood]

Have a look at the terms of service, it goes to the extremely impracticable extent to state in Section 19 Disputes Resolution (19.1): All disputes and disagreements that might arise from these Terms shall be resolved by means of negotiations.

There is zero recourse available for any customer/client to seek a legal dispute. They have not stated which country they will allow jurisdiction in the event there is litigation and for those very same reasons they cannot confiscate $8000 from the OP under dubious and deliberately worded terms and conditions of using their platform.

No government agency is going after them or will go after them if they return the funds to the OP but they are portraying themselves as a law abiding entity yet they themselves are not even registered as a company/LTD/LLC in any jurisdiction therefore they are claiming they are in the Seychelles is an attempt at a smokescreen.

OK, so based on this information I come to two conclusions:

1. Absolutely nobody should be using FixedFloat. The BTC taint analysis should be conducted before they send funds to the "main address." This way, the funds can simply refunded to the sender if they are found to be unacceptable according to their standards. What FixedFloat is doing is a bad business practice.

2. OP's employers are still on the hook for paying him the owed amount.

[BankCryptoAwsSesCredit]

At the moment, the funds are frozen, and no operations are being carried out with them. If we receive a request from law enforcement agencies, they will see that these funds are located at a FixedFloat address. We have all the evidence base that confirms that the funds received by the sender are related to criminal activity. We value our reputation and do not want to be complicit in crimes, because of ignoring which our service may be blocked. We emphasize that we are very loyal to our users, but if we receive information confirming that the funds we received were clearly related to criminal activity, we are obliged to verify this information by requesting the source of the funds.

We work all over the world, based in the Seychelles.

So how long you are going to wait and keep these funds frozen? Forever?

Why dont you act like banks and any other financial institution? If they do not want to process transfer for whatever reason that might be they will simply refund. It does not matter that the money have already been in their bank acc. Nothing will happen if they refund money to same account where it came from. This is just some crap you saying to keep OP funds.