Thank you very much once again hollydarkness !
After many failed attempts , I managed to get almost all the deposit back, I guess is better than nothing
I had deposited :
1.21 LTC
0.019 ETH
0.025ETH
0.036ETH
0.036ETH
I think it would be a total of 0.116ETH + 1.21 LTC, however, I have received 0.096 ETH back
This was the first reply from Razer :
As mentioned previously, your account is permanently banned for circumventing previous self-exclusions for gambling problems.
We can see you had 3 accounts before this one, all closed for the same reason.
We have nothing further to add to this case.
Razer
Rollbit
At this point, I have lost all hope again so I sent him this :
I don’t want my account reopened, you said on the forum , that account was closed and deposit returned, where is my deposit ? Or you just lied on the forum that deposit was returned? I just asked for the proof of deposit being returned ?
And then he replied :
Razer from Rollbit
25 Mar 2024, 21:17 (16 hours ago)
to me
Hey there, apologies for the confusion here. I can see the action above was correct but the initial deposit was in fact not returned.
We've returned the initial deposit here for you:
https://etherscan.io/tx/.............
Razer
Rollbit
After all I know is a hard one to take in and is very hard for people to believe but we were 2 different persons using the same internet so I guess something based on IP addresses and also we share crypto wallets(mostly I am using his wallet), it's still crazy for me as it feels like going to a casino with somebody from the same household and being told no you can't get in because of your husband, even tho you have a different identity, this was the first time doing a kyc on their website so I taught that would give some perspective to the situation but it didn't. I am not saying that is the worst casino but I just think that is a case of you don't have a problem until you have one.
Support treats you like a dog, they don't really care if you don't spend any more money on them, this was a very poor experience.