Rollbit locked/pending withdrawals

[Maxkej]

You are not allowed to register and play on Rollbit if you are a resident of:

Aruba, Australia, Belgium, Bonaire, Curacao, Cyprus, Denmark, Estonia, France, Germany, Hungary, Iran, Iraq, Italy, Netherlands, North Korea, Saba, Slovakia, Spain, St Maarten, Statia, Turkey, Ukraine, United Arab Emirates, U.S.A or the U.S.A dependencies, United Kingdom.

We reserve the right to refuse customers from any other country over and above the aforementioned jurisdictions at our own discretion.

Before signing up on any gambling platform, you're supposed to go through the TOS and check if your country is among the restricted countries and if at any point some countries were added, I want to believe rollbit also sent mails concerning the new update to their customers. So I don't know if you weren't planning on withdrawing your funds for not taking such an important update into considerations. According to the information on rollbit's website, Belgium is among the restricted countries. They'll certainly use this against you and I doubt if you'll have any luck withdrawing your winning.

 

But what usually happen on some user is they directly go on the casino without reading the rules since they think its not needed and they are just wasting their time for reading those long text messages and they can't earn anything. This is a huge mistake they have done and its late for them to realize that they violate something or they are been restricted to play due to regulation or restricted issue that's why they had been surprised if sudden closure of account will happen to them. This is the reason why its important to read the TOS so that they would know immediately that there's something rules that implemented so that they can stay away on the problem and decide to leave if they are been restricted or not to push anything especially if they can potentially violate their rules.

Just fyi I checked my email and I did not receive an email saying Belgium has been listed to the strict list. I have my account from when it wasn’t listed.

Also,I have been withdrawing weeks prior to this issue. For me nothing changed on the website as before it was listed. The same providers worked for me, deposits, rakeback, withdrawals, … everything was just working fine.

Something else’s want to address, imagine if they don’t want to give me the withdrawal why would they accept my deposits then? Isn’t that just “scamming” (don’t want to use that word tbh) but just look at it that way. The site wasn’t blocked for me so they knew I was playing in Belgium. They use geo stuff to check players, not everything is to blame on the player. Casinos also need to take responsibility on some parts of excluding stricted countries.

Like other for example Gamdom PREVENTS you from going on the site.

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[bettercrypto]

Hi guys!

Ive been a loyal Rollbit player for around +2years. I have wagered around 125k US dollars. I have never had any issues with withdrawals or deposits on the site. Yesterday I hit a big win (not going to lie it’s life changing) and now have to submit my KYC. Apperently Belgium has been added to the strict list recently. So I’m not able to submit my Belgian ID..

I never used a VPN and I always could log in and use the site without any problems. Some providers where restricted but i could use around 75% of the website.

I always loved Rollbit and the community around it, I’ve seen people with the same issues that got their withdrawal but after it their account got suspended, if that’s the only way i have to take it ofcourse..

Anyone had the same issue or knows a way to resolve this?

Please only friendly replies

Have a nice day!

What is your issue now, Op? Are you unable to release your balance today? Is your account suspended? What is not so clear to me is: is the provider you still use around 75%? What do you mean here, Op? I don't get your point.

I'm not sure if I understood correctly. Do you mean that the RollBit website is restricted in the country you are in now? Please clarify the explanation a bit. Thank you.

[ryzaadit]

-snip-

The correct way to check these.

It's to compare the date you are registered and with term & condition during your registration. Perhaps, can someone find some time-way-back machine to check the term & condition information from (Rollbits) at the time @OP register.

If (Belgium) it's on the list during his registration. It's called shit happend, @OP register without reading term & condition because the country already listed on there and he not read those.

[AprilioMP]

Just fyi I checked my email and I did not receive an email saying Belgium has been listed to the strict list. I have my account from when it wasn’t listed.

It should be about prohibited countries for playing at the casino not checked via inbox or spam in email but at the casino in a long ToS section that people feel reluctant to read and choose to skip it.

If I understand what you mean, is it possible for players to be able to play without having an account and without completing the sign up registration?

[Fivestar4everMVP]

From what I understand, your country, which I Belgium recently entered the list or restricted countries on rollbit, and you knew this but yet continued to play there.
I with all honestly don't know exactly what to say, I've personally used rollbit a couple of times, never had any issues at all, though my country is not on their list of restricted countries, but assuming I was playing on a casino, and later on, the casino updated their terms and conditions and added my country on their list of restricted countries, I honestly will stop playing there and look for another reputable casino where my country is fully accepted, because as I know it, rollbit is a fully licensed online gambling casino, and as such, they may request kyc verification from a user at any time, and there is no way someone can win a life charging amount of money without him or her not having to go through kyc before being able to withdraw the money, and if one country is on the list of countries that are restricted, then that is definitely a big problem.

What I did advice is, reach out to their customer care and find out what is the way forward, I believe the casino can temper justice with mercy and allow you withdraw your fund, but all the same, I would still blame you for playing on a casino where you country is on the list of restricted countries.

[bhadz]

This sucks, you've won a life changing amount and you're from a restricted country where rollbit doesn't support and has mentioned that residents of Belgium are not allowed to register. I think that you should just be honest with them and tell that you are from Belgium and you have never used any VPN and that should detect by their system that your IP from Belgium shouldn't be allowed to enter their waters. But then, you are at their mercy this time that it's up to them whether they'll allow you to just withdraw leave and ban you from accessing them with that account of yours or they will fully hold all of that money. I bet that you're thinking about having someone to register that account under their name and you'll share the money but the sudden change of IP and country residence will trigger their system too and that will make even your account more suspicious so, just be honest.

[notblox1]

Anyone had the same issue or knows a way to resolve this?

Did you try talking with someone from Rollbit administration in bitcointalk forum?
I dont know who is responsible for that now as member Rollbitcom is not active since February, but they have active promotion here so I am sure there is someone.
Passing KYC for huge wins is a risk you will have to accept when betting on crypto casinos, but I think you can find some workaround and remain your privacy.
Maybe it could help your case if you were active bitcointalk forum member.

[Odusko]

I feel sorry for you lose, and importantly when your country was restricted were you contacted by Rollbits team informing you that your country was listed among the restricted countries on Rollbits, at least you should have been informed about the new development, or is it that they kept it away from you untill you won the life changing jackpots.
Also to be friendly enough with you in this last conclusion of the reply is that you have may have lost the winning and you should always read every bit of terms and conditions before you gamble big on any site.

[decodx]

Anyone had the same issue or knows a way to resolve this?

Did you try talking with someone from Rollbit administration in bitcointalk forum?
I dont know who is responsible for that now as member Rollbitcom is not active since February, but they have active promotion here so I am sure there is someone.

Razer is still active on the forum from time to time. He was active a few days ago, and I assume he is reading private messages.


Looks like Razer came back to the forum today, I see activity on his profile. Hopefully he has seen this thread and will offer some explanation and support.

[Slow death]

Recently, there have been some threads about Rollbit in the scam accusations section, I don't know whether or not they are true accusations and I don't know whether they have been resolved or not. but I advise the OP to also do the same thing these guys did:

ROLLBIT.COM is a scam. They stole my funds!

in this case the thread was created on March 15th of this year and in accordance with the words of the thread creator:

After a long battle, everything is solved and got my money back. Went through a hell of verification and details!

This other guy also created a thread about Rollbit

Rollbit Not Withdrawing my Money for 2 months+

This was the guy's last post

I still haven't received any reply from rollbit, everytime i message support they send me this message

Maybe his problem has already been resolved, since he hasn't said anything yet, so I can only assume that his problem may have been resolved, and then there's this case that hasn't been resolved for two months now.

Rollbit closed my account with around $4500

So my advice is that you also create a thread in the scam accusations section and provide all the evidence, show and say exactly how much money you had in your account, what year your account was created. To be honest, it's strange that since February of this year there have been many cases of scam accusations against Rollbit, these are cases that the casino can resolve easily, but which are taking a long time to resolve.

[serjent05]

I use Rollbit and when it comes to submitting my ID I never have any problem, if you aren't submitting yours then there will surely be a problem, it gets no simpler than this obviously.

You misunderstood his problem. The problem is not that he can´t provide an ID document. The problem
is that he has been playing from a restricted country (Belgium).

Rollbit will notice this as soon as he uploads a scan of his ID document.

From what I could decipher from OP complaints is that OP said they added Belgium to their restricted nations recently why did OP not contact them immediately for withdrawal as I believe there would be some form of soft landing for OP as the term's and conditions of service was updated newly atleast it would have been okay and considerable by the casino  to help OP make fast and easy withdrawal but delaying it to this moment after winning big may make he casino not ready to help OP out as he might be tagged cheating from a prohibited nation through VPN.
Anyways, let us wait and see how  the representative here responds to  to the casino takes up the case to the casino.

The problem is that @OP does not know that Belgium has been added to the restricted region until he hits a life-changing wins.  I believe @OP had already contacted their support and was not satisfied with the conversation reason why he is bringing his issue in this forum.

From what I understand, your country, which I Belgium recently entered the list or restricted countries on rollbit, and you knew this but yet continued to play there.
I with all honestly don't know exactly what to say, I've personally used rollbit a couple of times, never had any issues at all, though my country is not on their list of restricted countries, but assuming I was playing on a casino, and later on, the casino updated their terms and conditions and added my country on their list of restricted countries, I honestly will stop playing there and look for another reputable casino where my country is fully accepted, because as I know it, rollbit is a fully licensed online gambling casino, and as such, they may request kyc verification from a user at any time, and there is no way someone can win a life charging amount of money without him or her not having to go through kyc before being able to withdraw the money, and if one country is on the list of countries that are restricted, then that is definitely a big problem.

What I did advice is, reach out to their customer care and find out what is the way forward, I believe the casino can temper justice with mercy and allow you withdraw your fund, but all the same, I would still blame you for playing on a casino where you country is on the list of restricted countries.

It is possible that @OP knew it when his withdrawal failed to get executed.  We players always tend to get information after some unexpected event happens, so probably that is the case with @OP, when his withdrawal request is denied, he search for the possible reason why his withdrawal request is not approved and got informed that his country is now restricted to access the platform.

Though we don't know whether the time of his registration, Belgium is yet to get included on the restricted country,  we also do not know whether @OP got informed that there was an update on the ToS but I doubt players have received such notification since I do not received any email about the update of the ToS specifically the addition of Belgium to the restricted country.

I agree with the earlier reply that you should contact their support channel and if possible request for possible consideration.

Passing KYC for huge wins is a risk you will have to accept when betting on crypto casinos, but I think you can find some workaround and remain your privacy.
Maybe it could help your case if you were active bitcointalk forum member.

@OP has an issue in submitting his ID, not that he does not want to submit his ID, it is about him playing at the "recently added" restricted country, Belgium.

[kotajikikox]

You are not allowed to register and play on Rollbit if you are a resident of:

Aruba, Australia, Belgium, Bonaire, Curacao, Cyprus, Denmark, Estonia, France, Germany, Hungary, Iran, Iraq, Italy, Netherlands, North Korea, Saba, Slovakia, Spain, St Maarten, Statia, Turkey, Ukraine, United Arab Emirates, U.S.A or the U.S.A dependencies, United Kingdom.

We reserve the right to refuse customers from any other country over and above the aforementioned jurisdictions at our own discretion.

Before signing up on any gambling platform, you're supposed to go through the TOS and check if your country is among the restricted countries and if at any point some countries were added, I want to believe rollbit also sent mails concerning the new update to their customers. So I don't know if you weren't planning on withdrawing your funds for not taking such an important update into considerations. According to the information on rollbit's website, Belgium is among the restricted countries. They'll certainly use this against you and I doubt if you'll have any luck withdrawing your winning.

 

But what usually happen on some user is they directly go on the casino without reading the rules since they think its not needed and they are just wasting their time for reading those long text messages and they can't earn anything. This is a huge mistake they have done and its late for them to realize that they violate something or they are been restricted to play due to regulation or restricted issue that's why they had been surprised if sudden closure of account will happen to them. This is the reason why its important to read the TOS so that they would know immediately that there's something rules that implemented so that they can stay away on the problem and decide to leave if they are been restricted or not to push anything especially if they can potentially violate their rules.

Just fyi I checked my email and I did not receive an email saying Belgium has been listed to the strict list. I have my account from when it wasn’t listed.

Also,I have been withdrawing weeks prior to this issue. For me nothing changed on the website as before it was listed. The same providers worked for me, deposits, rakeback, withdrawals, … everything was just working fine.

Something else’s want to address, imagine if they don’t want to give me the withdrawal why would they accept my deposits then? Isn’t that just “scamming” (don’t want to use that word tbh) but just look at it that way. The site wasn’t blocked for me so they knew I was playing in Belgium. They use geo stuff to check players, not everything is to blame on the player. Casinos also need to take responsibility on some parts of excluding stricted countries.

Like other for example Gamdom PREVENTS you from going on the site.

That's sad to not know about your country being added to their restricted list while you are actively playing , depositing and withdrawing with small money but when hitting the jackpot(assuming it is jackpot ) then you are now facing this issue, hope that you and the team will come to agreement that both will benefits .
maybe today the team is looking closely to your issue since you have posted here in bitcointalk like what others have had recently and now being resolved.

[Maxkej]

You are not allowed to register and play on Rollbit if you are a resident of:

Aruba, Australia, Belgium, Bonaire, Curacao, Cyprus, Denmark, Estonia, France, Germany, Hungary, Iran, Iraq, Italy, Netherlands, North Korea, Saba, Slovakia, Spain, St Maarten, Statia, Turkey, Ukraine, United Arab Emirates, U.S.A or the U.S.A dependencies, United Kingdom.

We reserve the right to refuse customers from any other country over and above the aforementioned jurisdictions at our own discretion.

Before signing up on any gambling platform, you're supposed to go through the TOS and check if your country is among the restricted countries and if at any point some countries were added, I want to believe rollbit also sent mails concerning the new update to their customers. So I don't know if you weren't planning on withdrawing your funds for not taking such an important update into considerations. According to the information on rollbit's website, Belgium is among the restricted countries. They'll certainly use this against you and I doubt if you'll have any luck withdrawing your winning.

 

But what usually happen on some user is they directly go on the casino without reading the rules since they think its not needed and they are just wasting their time for reading those long text messages and they can't earn anything. This is a huge mistake they have done and its late for them to realize that they violate something or they are been restricted to play due to regulation or restricted issue that's why they had been surprised if sudden closure of account will happen to them. This is the reason why its important to read the TOS so that they would know immediately that there's something rules that implemented so that they can stay away on the problem and decide to leave if they are been restricted or not to push anything especially if they can potentially violate their rules.

Just fyi I checked my email and I did not receive an email saying Belgium has been listed to the strict list. I have my account from when it wasn’t listed.

Also,I have been withdrawing weeks prior to this issue. For me nothing changed on the website as before it was listed. The same providers worked for me, deposits, rakeback, withdrawals, … everything was just working fine.

Something else’s want to address, imagine if they don’t want to give me the withdrawal why would they accept my deposits then? Isn’t that just “scamming” (don’t want to use that word tbh) but just look at it that way. The site wasn’t blocked for me so they knew I was playing in Belgium. They use geo stuff to check players, not everything is to blame on the player. Casinos also need to take responsibility on some parts of excluding stricted countries.

Like other for example Gamdom PREVENTS you from going on the site.

That's sad to not know about your country being added to their restricted list while you are actively playing , depositing and withdrawing with small money but when hitting the jackpot(assuming it is jackpot ) then you are now facing this issue, hope that you and the team will come to agreement that both will benefits .
maybe today the team is looking closely to your issue since you have posted here in bitcointalk like what others have had recently and now being resolved.

I really had 0 clue Belgium was on the strict list, I made my account before it. For me on the site legit nothing changed like I said before. I could deposit/withdrawal just like before the listing. Not getting an email or notification is frustrating for me.

I really hope razor will contact me and we can find a solution to this. If i knew before I wouldn’t be using Rollbit, but I liked the site and community that much. Only weird that everything kept working fine for me? How is it possible that I can use the site without having any issues from a stricted country? I never used a VPN or anything  I was just in Belgium. They have to see this on their geo blocks?

[logfiles]

Even though the screenshot exists, it will not be considered valid because all casinos will write about their right to update terms and conditions like this:

CHANGES TO THESE TERMS AND CONDITIONS
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 14 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

source: rollbit

But the same snippet you shared states that they have to make reasonable effort to provide a notice to the users as highlighted. Maybe OP missed out the emails from them. I don't know for sure.
A much better approach would be to Geoblock restricted Countries as soon as the Country is included in the list. These would deter users from those Jurisdications from continuing to use the casino

According to Wayback Machine

Somewhere in 23^rd March 2023, Belgium wasn't in the restricted list - https://web.archive.org/web/20230323043938/https://help.rollbit.com/en/articles/6176539-restricted-countries

By 7^th December 2023, Belgium was in the restircted list - https://web.archive.org/web/20230323043938/https://help.rollbit.com/en/articles/6176539-restricted-countries
So the change probably came in effect between that period. The question is, did Rollbit notify the users about the change?

[satscraper]

If OP's win is really a "life changing" one he could try to find the friends/relatives in neighborhood (not-restricted) countries and  ask them for copies of required identification docs like  driving licence. utility bills etc. He could  propose them up to 50% of the  winning. The remaining half would go to him, it is better than have nothing.

[Maxkej]

If OP's win is really a "life changing" one he could try to find the friends/relatives in neighborhood (not-restricted) countries and  ask them for copies of required identification docs like  driving licence. utility bills etc. He could  propose them up to 50% of the  winning. The remaining half would go to him, it is better than have nothing.

Thanks for the response, I don’t want to do it this way. I rather do it all on good terms and with respect to the developers from Rollbit. I was and I’m still a supporter of the site and everyone involved around it

[Kavelj22]

If OP's win is really a "life changing" one he could try to find the friends/relatives in neighborhood (not-restricted) countries and  ask them for copies of required identification docs like  driving licence. utility bills etc. He could  propose them up to 50% of the  winning. The remaining half would go to him, it is better than have nothing.

But this is considered fraud and an attempt to cheat the system. You want to implicate him more this way and Rollbit can sue users who conspire against its system. This is of course assuming that it is possible to happen in general, but the op could have used a VPN, but he preferred to use honest means. Please do not give advice of this type in the future, because you are not providing as much help as your advice could cause harm.

Op has been using Rollbit for a long time, and he certainly completed the KYC identity verification procedures previously, and therefore Rollbit knew his nationality and place of residence, on the basis of which verification procedures were requested again to ensure that the user is no longer in Belgium, which is already banned. On this same basis, I do not know the extent of the legitimacy for the op to change his place of residence to a supported country and complete the withdrawal procedures. Perhaps this needs confirmation from Rollbit representative because the op did not discover that his country was banned until after the proof documents were rejected.
Personally, I doubt that this will work because any user should have stayed tuned to the latest updates on TOS.

Rollbit is not required to stop its links to Belgium even it's banned, simply because not all Belgian users reside in Belgium and not every user in Belgium will be a Belgian resident there. This explains the request for proof documents again to ensure that the user is actually residing in Belgium and is therefore in a banned country.

[Dunamisx]

Just fyi I checked my email and I did not receive an email saying Belgium has been listed to the strict list. I have my account from when it wasn’t listed.

It should be about prohibited countries for playing at the casino not checked via inbox or spam in email but at the casino in a long ToS section that people feel reluctant to read and choose to skip it.

If I understand what you mean, is it possible for players to be able to play without having an account and without completing the sign up registration?

if that was what he meant then he is wrong, there's no how one can start the use of a gambling platform without having his registration done already, this will be the platform where there will be the creation of account to be identified to that particular gambler as well as his gambling wallet, since he will have to make deposit to the account before gambling except if he has the cover under the promotion for bonus.

[bettercrypto]

Has this problem been solved by OP? because according to what he said, he won, and the amount he won was life-changing. And he's been a Rollbit player for a long time in the past year, but recently there was a sudden change in Rollbit where his Belgium ID doesn't seem to be recognized by Rollbit anymore.

And at this point, it seems that he was not aware of the latest update that is happening in Rollbit, and if I am not mistaken, it seems that he did not know that his country has suddenly become restricted. And that's also what I have in mind if he still gets what he won in Rollbit if his country suddenly becomes restricted?

[satscraper]

Op has been using Rollbit for a long time, and he certainly completed the KYC identity verification procedures previously, and therefore Rollbit knew his nationality and place of residence, on the basis of which verification procedures were requested again to ensure that the user is no longer in Belgium, which is already banned. On this same basis, I do not know the extent of the legitimacy for the op to change his place of residence to a supported country and complete the withdrawal procedures. Perhaps this needs confirmation from Rollbit representative because the op did not discover that his country was banned until after the proof documents were rejected.

Well, in this case Rollbit  has cheated OP, as on the one hand the casino  knew that he is Belgian but   on the other hand allowed him to deposit/gamble/withdraw at the time when the relevant restriction was the case. Thus their position is ambiguous  and OP could sue them.

Thus, you got me in a wrong way. My way of thinking was something like  the following -  by recognizing OP as not been Belgian Rollbit could safe its face, because at the current situation if it agrees to pay him the gain then it would violate the rules which may result in penalties.

But maybe I'm wrong, who knows.

Whichever is true I wish OP the favorable way out.