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[God Of Thunder]

I took a look at the complaint on AG and as far as I can see, they were asked to submit evidence to support their claims just one day ago.
Since such evidence may contain sensitive data, they will most likely send it in private via email, then the AG team will need some time to review it. So, you will probably need to wait a bit longer.

Not only that, but the case is more than one year old. I am unsure if a casino/sportsbook keeps this evidence for that long. Of course, they may have a history of bets and account-related data, but it would be troublesome for them to collect the data from the odds provider (Betby in this case). So, I also think it will take a little more time for them to collect the information from Betby!

FYI - Bitz.io just launched their signature campaign in this forum to get more exposure. Let's welcome them and expect them to stay around for a long time. Your support is important 

[Don Pedro Dinero]

Hey friends, have you tried any promotions or bonuses from Bitz.io? Like the first deposit bonus, for example. I see there was some controversy surrounding one case that people are talking about, but it's a year old now and being dealt with by AG so better to leave it aside. Apart from that, I don't usually pay much attention to bonuses because of the wagering requirements.

[MK-74]

For now, I’ve just signed up, and I have to say Bitz has a very nice interface.
Not this week, but next week when the leagues start again, I’ll first try out the sports betting section.

Also, I haven’t fully checked the bonus terms yet. Once I review them, I’ll share my thoughts, since rollover requirements are very important for most people.

[The Cryptovator]

Not only that, but the case is more than one year old. I am unsure if a casino/sportsbook keeps this evidence for that long. Of course, they may have a history of bets and account-related data, but it would be troublesome for them to collect the data from the odds provider (Betby in this case). So, I also think it will take a little more time for them to collect the information from Betby!

Usually data is stored in the server. Unless they change the server provider, all the data should be available to their database. Because I know a little bit about how the backend works for a platform. However, in case they change provider, either server or game provider, they would have downloaded data. Or Betbay definitely has the data from where it could be resolved.

FYI - Bitz.io just launched their signature campaign in this forum to get more exposure. Let's welcome them and expect them to stay around for a long time. Your support is important 

Honestly, a lot of gamblers noticed Bitz after you launched the campaign. Means it has drawn attention from the forum gamblers. We can realise that from their announcement thread. Good luck to them.

[ejikeme24]

For now, I’ve just signed up, and I have to say Bitz has a very nice interface.
Not this week, but next week when the leagues start again, I’ll first try out the sports betting section.

Same here, I just signed up recently but I most say that bitz is such a nice platform for gambling and I noticed that thier odds is quite different from the platform I was using before. And yeah, I have not make any bet because I am not familiar with this leagues except the premier league so probably by next week I'm going to start fully as well that's after the international break.

I have been going through thier casino games lately, though I'm not always that good in playing casinos but I just want to try it this time and see how it goes.

[pusaka]

For now, I’ve just signed up, and I have to say Bitz has a very nice interface.
Not this week, but next week when the leagues start again, I’ll first try out the sports betting section.

Same here, I just signed up recently but I most say that bitz is such a nice platform for gambling and I noticed that thier odds is quite different from the platform I was using before. And yeah, I have not make any bet because I am not familiar with this leagues except the premier league so probably by next week I'm going to start fully as well that's after the international break.

I have been going through thier casino games lately, though I'm not always that good in playing casinos but I just want to try it this time and see how it goes.

Well, one of my goals when registering at a casino is always to check the sports betting feature first, as this is one of the bets I frequently make, especially now that we're at the start of the season, with so many games to bet on.

I wish you luck with the casino games you'll be playing. I rarely play casino games, as I prefer slot games. The last time I played a casino game, I lost.  Maybe I just wasn't lucky that time.

[Andrew221]

https://www.askgamblers.com/casino-complaints/bitz-casino-bitz-stole-my-3912-usdt
will you answer?

[Don Pedro Dinero]

https://www.askgamblers.com/casino-complaints/bitz-casino-bitz-stole-my-3912-usdt
will you answer?

The question as you pose it is misleading and could mislead anyone who doesn't bother to click on the link (which wouldn't be unusual in this forum). They did respond to you, and I quote:

Greetings from Bitz Team,

The account in question was banned for value betting/arbitrage — targeting only mispriced odds in sports bets, which is a direct violation of our Fair Play rules (same rule most major bookies have).
Also, we return your initial deposit back so we didn’t stole any of your belongings.

It wasn’t about “winning too much” or random blocking. This player made a lot of such bets in a short time, our team reviewed it, and management confirmed a permanent ban.

We pay out legit wins daily — millions in withdrawals processed — but we don’t allow exploiting system errors.

Kind regards,
Bitz Casino Team

On the other hand, this thread is not the most appropriate place to raise these issues. If you want to continue with the topic, there is a Scam Accusations section in the forum, but since you have raised it in AG, I think it is better to continue the discussion there. A duplicate discussion will serve no purpose other than to waste energy unnecessarily, and from what I can see, the case is not closed there.

[Bitz_Casino]

For now, I’ve just signed up, and I have to say Bitz has a very nice interface.
Not this week, but next week when the leagues start again, I’ll first try out the sports betting section.

Also, I haven’t fully checked the bonus terms yet. Once I review them, I’ll share my thoughts, since rollover requirements are very important for most people.

Thanks for signing up, appreciate your first impressions!

Glad to hear you liked the interface. We’re looking forward to hearing your feedback once you try it. Feel free to ask and share any thoughts about the bonus terms too — transparency and clarity are very important to us!
Important note:
A brand-new bonus system is coming — and the no-deposit bonus is already waiting for you! (Minimum level required to join — 5)
Will share all the details soon!

[Bitz_Casino]

I just signed up recently but I most say that bitz is such a nice platform for gambling and I noticed that thier odds is quite different from the platform I was using before. And yeah, I have not make any bet because I am not familiar with this leagues except the premier league so probably by next week I'm going to start fully as well that's after the international break.

I have been going through thier casino games lately, though I'm not always that good in playing casinos but I just want to try it this time and see how it goes.

We’re happy to hear you’re enjoying the platform so far. Odds and betting layout can definitely vary across sites, so we welcome any comparisons or suggestions you have once you get more familiar. And no worries — you don’t need to be a pro gambler to enjoy the games. Good luck and let us know how it goes!

[Bitz_Casino]

The image you attached isn’t showing up, it shows “Invalid Image”.
I recommend uploading your images to another hosting service, such as talkimg.com.

Thanks for your advise! We'll try it our right now!

[Bitz_Casino]

A brand-new bonus system is coming — and the no-deposit bonus is already waiting for you!

🏆 Friends, we’re excited to share that after our epic battle with crashes and bugs — victory is ours! The site is fully optimized, and the games now spin smoothly like Swiss watches!

💲 Time to put it to the test — claim your bonuses:
from $6 up to a massive $1815 depending on your level.
Available in any fiat or cryptocurrency of your choice.

🔈 Minimum level required to join — 5

🎰 Just head over to the Bonuses section, pick your currency, and claim it. Easy as that — may the wins roll in!

🌍 Need a VPN? No worries — message the manager on Telegram @BitzGiftBot and get a free key 🔑

🔥 Dive in, play big, and may luck be on your side — see you at Bitz!

[Andrew221]

Will you ignore my complaint?
 https://www.askgamblers.com/casino-complaints/bitz-casino-bitz-stole-my-3912-usdt
We have been waiting for evidence of my violations for 6 days now.
You consider yourself an honest casino. Why are you hiding and not answering?

[Bitz_Casino]

Greetings from Bitz Team,
Kindly note that your case is currently undergoing a thorough review to ensure that no mistakes are made.
As a fair and transparent casino, we conduct a comprehensive investigation before providing a final response on any case. You can rest assured that if any error is identified, we will acknowledge it and process your winnings accordingly.
We kindly ask for a bit more time to verify the fairness of the decision with the provider. Please don’t worry — we will get back to you as soon as we receive all the necessary information.
Thank you for your understanding!

Kind regards,
Bitz Team

Will you ignore my complaint?
 https://www.askgamblers.com/casino-complaints/bitz-casino-bitz-stole-my-3912-usdt
We have been waiting for evidence of my violations for 6 days now.
You consider yourself an honest casino. Why are you hiding and not answering?

[Abbatty]

A brand-new bonus system is coming — and the no-deposit bonus is already waiting for you!

🏆 Friends, we’re excited to share that after our epic battle with crashes and bugs — victory is ours! The site is fully optimized, and the games now spin smoothly like Swiss watches!

💲 Time to put it to the test — claim your bonuses:
from $6 up to a massive $1815 depending on your level.
Available in any fiat or cryptocurrency of your choice.

🔈 Minimum level required to join — 5

🎰 Just head over to the Bonuses section, pick your currency, and claim it. Easy as that — may the wins roll in!

🌍 Need a VPN? No worries — message the manager on Telegram @BitzGiftBot and get a free key 🔑

🔥 Dive in, play big, and may luck be on your side — see you at Bitz!

It just keep getting better and better with Bitz, so far I’m really impressed with the work this team have put in so far in this project. When it started with welcoming no deposit bonus I thought that was it but now a level bonus too, it really impressive.

When you come with offers like this it tends to bring in more users, Bitz is really doing it big and stuffs like keep exciting users happy and also bring the new more users. So it a good one from the team and everyone pushing this project. I believe more is coming and we also anticipating. Good one team Bitz!!

[gunhell16]

For now, I’ve just signed up, and I have to say Bitz has a very nice interface.
Not this week, but next week when the leagues start again, I’ll first try out the sports betting section.

Also, I haven’t fully checked the bonus terms yet. Once I review them, I’ll share my thoughts, since rollover requirements are very important for most people.

You know, because of your post, dude, I signed up out of curiosity. And honestly, you're telling the truth. It wasn't in my plans or on my mind to create an account on bitz.io, but I don't regret it, to be honest. In fact, I even deposited a small amount just so I could explore the platform.

I like their sportsbooks section for gambling, and I also like the other bonus categories that bitz.io has. The 5% cashback they give every second week of the month really attracted me.

[Bitz_Casino]

It just keep getting better and better with Bitz, so far I’m really impressed with the work this team have put in so far in this project. When it started with welcoming no deposit bonus I thought that was it but now a level bonus too, it really impressive.

When you come with offers like this it tends to bring in more users, Bitz is really doing it big and stuffs like keep exciting users happy and also bring the new more users. So it a good one from the team and everyone pushing this project. I believe more is coming and we also anticipating. Good one team Bitz!!

Btw, we always had level bonuses and just now we gonna transit to the brand new bonus system 

So, you're right! There's a lot more coming up!
Appreciate your feedback and activity here

[Bitz_Casino]

You know, because of your post, dude, I signed up out of curiosity. And honestly, you're telling the truth. It wasn't in my plans or on my mind to create an account on bitz.io, but I don't regret it, to be honest. In fact, I even deposited a small amount just so I could explore the platform.

I like their sportsbooks section for gambling, and I also like the other bonus categories that bitz.io has. The 5% cashback they give every second week of the month really attracted me.

Thanks for the kind words and for giving Bitz a try! Glad to hear you’re enjoying the platform — and that cashback bonus hits different 😎 Let us know if you have any feedback!

[The Cryptovator]

Will you ignore my complaint?
 https://www.askgamblers.com/casino-complaints/bitz-casino-bitz-stole-my-3912-usdt
We have been waiting for evidence of my violations for 6 days now.
You consider yourself an honest casino. Why are you hiding and not answering?

Since you have raised the issue on the forum, I hope you will get a resolution as soon as possible. So far I can see they replied almost three hours after this post. It means they are responsive, and they already said they are working on your issue. The forum matters for us, and it seems the Bitz team is pretty supportive. So wait for the outcome with patience and be active here.

Kindly note that your case is currently undergoing a thorough review to ensure that no mistakes are made.
As a fair and transparent casino, we conduct a comprehensive investigation before providing a final response on any case. You can rest assured that if any error is identified, we will acknowledge it and process your winnings accordingly.
We kindly ask for a bit more time to verify the fairness of the decision with the provider. Please don’t worry — we will get back to you as soon as we receive all the necessary information.
Thank you for your understanding!

Good to see your response was quite faster. Hope the resolution will come quite fast too. Please understand the situation of a gambler when he faces an issue. Normally they will be frustrated, so by considering that frustration, ask your support team to solve the issue as soon as possible.

[Don Pedro Dinero]

Good to see your response was quite faster. Hope the resolution will come quite fast too. Please understand the situation of a gambler when he faces an issue. Normally they will be frustrated, so by considering that frustration, ask your support team to solve the issue as soon as possible.

Yes, well, but the resolution can be positive for the complainant or negative, and at the moment it seems that they have already given him a negative response. There are a lot of people making noise in the forum, especially in the SA section, who, over time, are reliably found to have broken the rules in some way. So yes, they should resolve it, and quickly if possible. But the apparent frustration, we behind a screen do not know if it is really due to an error by Bitz_Casino or if the person complaining broke the rules.