BetCrypto.cr, won big now feeling scammed out of 26,000 Euros

[JDMaster]

When you enter their really cheap looking site, with no licence or anything, does it look like they have 26,000€ to pay you?

OP, why would you put thousands of euros in to casino like this... Its your fault.

This has happend million of times during the years, some new unfunded cheap casino is trying their luck catching a big whale.

Yeah, agreed.

lol we have more than 26 euros, OP already admitted he opened a second account, that's against any online casino T&Cs  he won with his second account we are sorry, but the rules are the rules, multi account is nothing new to this industry 

Before I mistakenly gave your casino a shot, I was using Gamdom, and they support multiple accounts & are one of the biggest casinos in the space.

[Betcrypto.cr]

When you enter their really cheap looking site, with no licence or anything, does it look like they have 26,000€ to pay you?

OP, why would you put thousands of euros in to casino like this... Its your fault.

This has happend million of times during the years, some new unfunded cheap casino is trying their luck catching a big whale.

Yeah, agreed.

lol we have more than 26 euros, OP already admitted he opened a second account, that's against any online casino T&Cs  he won with his second account we are sorry, but the rules are the rules, multi account is nothing new to this industry 

Before I mistakenly gave your casino a shot, I was using Gamdom, and they support multiple accounts & are one of the biggest casinos in the space

OP, you are clearly playing on sites and not reading their Terms and Conditions.

FYI you are playing in gandom from a restricted country

https://gamdom.com/help/terms

" You have no right to use the services as anonymizing proxy, VPN or the like in order to bypass the law resulting from the blockade by Gamdom.com countries. In case of violation of these principles Gamdom.com reserves the right to block and / or immediately close the account and You lose all wins."



Sooner or later they will do KYC on your account, and you are not going to be able to do it since your country is on the list and if you use a VPN to bypass it and they find out guess what they will do to your wins.

Also, they allow to have one active account at the time but they do KYC , we don't allow multiple accounts and we don't do KYC ,each site has its pros and cons.

You are also exposing your gamdom wins if you use a VPN since your country is banned

[VeniVidiV]

BetCrypto,

Do you agree the purpose of not allowing multiaccounters is to prevent abuse?  such as bonus abuse,  limits abuse,  fraudulent behavior?


If you can agree with that,  please tell us which one of those this player is guilty of.   The world is not black and white, there is grey.  

If he did not defraud you in anyway,  or abuse any of your pormotions with his 2nd account,  then you should pay him.  Because if he had lost on this account, you certainly would not have canceled his losses and refunded him.  To say you would, would be a laughable lie.  


He told your support to disable his account.  He did not say permanently, nor did he say remove it from the system.  He wanted a cool down period which any respectable site would offer.  


You are hiding behind this rule because you cant afford to pay.  Simple as that

[Betcrypto.cr]

BetCrypto,

Do you agree the purpose of not allowing multiaccounters is to prevent abuse?  such as bonus abuse,  limits abuse,  fraudulent behavior?


If you can agree with that,  please tell us which one of those this player is guilty of.   The world is not black and white, there is grey.  

If he did not defraud you in anyway,  or abuse any of your pormotions with his 2nd account,  then you should pay him.  Because if he has lost on this account, you certainly would not have canceled his losses and refunded him.  To say you would, would be a laughable lie. 


He told your support to disable his account.  He did not say permanently, nor did he say remove it from the system.  He wanted a cool down period which any respectable site would offer.  


You are hiding behind this rule because you cant afford to pay.  Simple as that

So far we discover him 1 extra account since we don't do KYC we have to be strict with this rule of no multiple accounts we have discovered players opening multiple accounts to try to favor the sports odds, collusion , trying to find ways to exploit our cashier software etc

Since we don't do KYC we don't know if at any time he has open more accounts and try to exploit the site on some form

We put the rules in place, it is even read and bold he as a player has to read them if he don't like it so don't deposit

Also look what he just put about gamdom he clearly isn't reading the terms and conditions of other sites.

[ScamViruS]

Before I mistakenly gave your casino a shot, I was using Gamdom, and they support multiple accounts & are one of the biggest casinos in the space.

Before creating an account in any casino, it is most important to read the T&C of that casino properly. But you missed everything here. T&C may be different from one casino to another, it is not good to ignore T&C while creating account on assumption which may lead to problems at one time. You're in that problem now and the casinos will take advantage because they have you to catch, and that's what they're doing.

[JDMaster]

When you enter their really cheap looking site, with no licence or anything, does it look like they have 26,000€ to pay you?

OP, why would you put thousands of euros in to casino like this... Its your fault.

This has happend million of times during the years, some new unfunded cheap casino is trying their luck catching a big whale.

Yeah, agreed.

lol we have more than 26 euros, OP already admitted he opened a second account, that's against any online casino T&Cs  he won with his second account we are sorry, but the rules are the rules, multi account is nothing new to this industry  

Before I mistakenly gave your casino a shot, I was using Gamdom, and they support multiple accounts & are one of the biggest casinos in the space

OP, you are clearly playing on sites and not reading their Terms and Conditions.

FYI you are playing in gandom from a restricted country

https://gamdom.com/help/terms

" You have no right to use the services as anonymizing proxy, VPN or the like in order to bypass the law resulting from the blockade by Gamdom.com countries. In case of violation of these principles Gamdom.com reserves the right to block and / or immediately close the account and You lose all wins."

https://www.talkimg.com/images/2024/04/05/V4DhP.png

Sooner or later they will do KYC on your account, and you are not going to be able to do it since your country is on the list and if you use a VPN to bypass it and they find out guess what they will do to your wins.

Also, they allow to have one active account at the time but they do KYC , we don't allow multiple accounts and we don't do KYC ,each site has its pros and cons.

You are also exposing your gamdom wins if you use a VPN since your country is banned

I don't really want to go into my own personal circumstances, but to cover your points: I already have level 2 KYC with gamdom,and my permanent residence is not in the UK. You are hiding behind a technicality, punishing a fair player which will probably end up costing you more in the long run. I really don't get why you're so stuck on this.

You're talking about collusion, sports betting, cashier fraud. None of which I ever committed on your site.

[Rating Place]

The player should be paid. For all intents and purposes, he only used one account. He voluntarily closed the first one and no abuse ever occurred with the first account.

[JDMaster]

The player should be paid. For all intents and purposes, he only used one account. He voluntarily closed the first one and no abuse ever occurred with the first account.

Thanks

I also hit 2 max wins today on Gamdom, coming to $15,000. Paid out within the hour.

[JDMaster]

Apologies for double post, but interesting update.

Been pursuing a complaint through Casino Guru, who place emphasis on casinos being fair when it comes to disputes. Seems like BetCrypto has realised they're not coming across well as they've done an about face and are now saying I'm holding them ransom with DDOS 

https://p.eax.re/Z8OV75hkGocS.jpg
https://p.eax.re/FiyDrOnb9q55.jpg

Unbelievable.

[Betcrypto.cr]

Apologies for double post, but interesting update.

Been pursuing a complaint through Casino Guru, who place emphasis on casinos being fair when it comes to disputes. Seems like BetCrypto has realised they're not coming across well as they've done an about face and are now saying I'm holding them ransom with DDOS  

https://p.eax.re/Z8OV75hkGocS.jpg[/img]
https://p.eax.re/FiyDrOnb9q55.jpg[/img]

Unbelievable.

Funny how we are getting threads emails, first just asking to pay that account, and today we got this one threatening a Ddos attack if we didn't pay, btw they were successful for a couple of hours



Also

1) You broke the rules by opening multiple accounts
2) Now you are sending thread emails

[Rating Place]

Apologies for double post, but interesting update.

Been pursuing a complaint through Casino Guru, who place emphasis on casinos being fair when it comes to disputes. Seems like BetCrypto has realised they're not coming across well as they've done an about face and are now saying I'm holding them ransom with DDOS  

https://p.eax.re/Z8OV75hkGocS.jpg[/img]
https://p.eax.re/FiyDrOnb9q55.jpg[/img]

Unbelievable.

Funny how we are getting threads emails, first just asking to pay that account, and today we got this one threatening a Ddos attack if we didn't pay, btw they were successful for a couple of hours



Also

1) You broke the rules by opening multiple accounts
2) Now you are sending thread emails

You are right that almost every book has the no multiple account rule. The rule is so as to not abuse bonuses or circumvent limits. The player did neither. He disabled one account and then played with another with no intent to defraud. The player should be paid unless he is truly the one that started the DDoS attack.

[JDMaster]

I'll start off by saying that I have carried out no such actions. I wouldn't even know where to begin.

I think the casino rep is also forgetting that I already sent them my name & address when I was appealing their decision, so to do something that could land me in jail would not be a smart move.

If I was going to send threatening emails I don't think I'd bother with sites such as bitcointalk or Casino Guru either.

Also still on the "You broke the rules" soundbite, but I think everyone can see that in terms of fairness, you are the ones who have taken a very unfair, anti-player stance.

I'll still be hoping for a positive resolution but at this stage I think it's clear that it either won't or can't happen.

[Fixelifix]

Do they have valid license from Hacksaw gaming? Its pretty clear that the casino doesnt have the funds to pay you. Stay away from BetCrypto.cr.

I hope the casino pay soon, its not good to have debts caused by gambling. Gambling can ruin your life.

[Rating Place]

Do they have valid license from Hacksaw gaming? Its pretty clear that the casino doesnt have the funds to pay you. Stay away from BetCrypto.cr.

I hope the casino pay soon, its not good to have debts caused by gambling. Gambling can ruin your life.

They are in Costa Rica so they have a data processing license since there isn't a gaming license in Costa Rica. I agree with you in stay far away from this book if they don't pay.

BetCrypto,

Do you agree the purpose of not allowing multiaccounters is to prevent abuse?  such as bonus abuse,  limits abuse,  fraudulent behavior?


If you can agree with that,  please tell us which one of those this player is guilty of.   The world is not black and white, there is grey.  

If he did not defraud you in anyway,  or abuse any of your pormotions with his 2nd account,  then you should pay him.  Because if he has lost on this account, you certainly would not have canceled his losses and refunded him.  To say you would, would be a laughable lie.  


He told your support to disable his account.  He did not say permanently, nor did he say remove it from the system.  He wanted a cool down period which any respectable site would offer.  


You are hiding behind this rule because you cant afford to pay.  Simple as that

So far we discover him 1 extra account since we don't do KYC we have to be strict with this rule of no multiple accounts we have discovered players opening multiple accounts to try to favor the sports odds, collusion , trying to find ways to exploit our cashier software etc

Since we don't do KYC we don't know if at any time he has open more accounts and try to exploit the site on some form

We put the rules in place, it is even read and bold he as a player has to read them if he don't like it so don't deposit

Also look what he just put about gamdom he clearly isn't reading the terms and conditions of other sites.

There is absolutely no advantage to having two accounts unless you are circumventing limits or abusing bonuses. Show us an example if you think otherwise. The amount he bet on the second account would have to be more than the max bet of the first account to circumvent limits. The one other exception would be you having multiple lines where the accounts had different lines. Do you put up different lines for different people? He had one account since the other account was closed. How did you come to the conclusion that the OP is involved in the DDoS attack?

[holydarkness]

Do they have valid license from Hacksaw gaming? Its pretty clear that the casino doesnt have the funds to pay you. Stay away from BetCrypto.cr.

I hope the casino pay soon, its not good to have debts caused by gambling. Gambling can ruin your life.

I can't find Hacksaw on their list anymore when I check it today. Did they just removed Hacksaw from their playable games?

Do they have valid license from Hacksaw gaming? Its pretty clear that the casino doesnt have the funds to pay you. Stay away from BetCrypto.cr.

I hope the casino pay soon, its not good to have debts caused by gambling. Gambling can ruin your life.

They are in Costa Rica so they have a data processing license since there isn't a gaming license in Costa Rica. I agree with you in stay far away from this book if they don't pay.

[...]

It's completely unrelated. Hacksaw Gaming is a game developer, not a license provider in the sense of regulatory body.

The "license" said and referred by Fixefelix is a license to integrate Hacksaw Gaming's game into their platform, i.e. an agreement and binding terms that has to be fulfilled by the platforms and players in order to play those games on the said platform.