FixedFloat.com stole my funds

[dkbit98]

When they've changed their domain into ff.io which is what they're using now, they should have given the notice and reasons of changing it. But then, if you're going to visit them now, they're in technical stuff and maintenance. With the date that you've used them OP, that's likely when they've experienced the 2nd hack CMIIW.

They did explain reasons why they changed domain name, I think they posted more information about that on their twitter page after first hack happened.
However that doesn't change the fact that fixedfloat is exchange with bad reputation, louse security and they randomly asked for kyc, so maybe they pissed off some wrong people along the way.

[tabas]

When they've changed their domain into ff.io which is what they're using now, they should have given the notice and reasons of changing it. But then, if you're going to visit them now, they're in technical stuff and maintenance. With the date that you've used them OP, that's likely when they've experienced the 2nd hack CMIIW.

They did explain reasons why they changed domain name, I think they posted more information about that on their twitter page after first hack happened.

I see thanks, I'll check that out.

However that doesn't change the fact that fixedfloat is exchange with bad reputation, louse security and they randomly asked for kyc, so maybe they pissed off some wrong people along the way.

I agree. And their maintenance doesn't have any duration when it's going to stop so or when they'd be back in business, I might assume that some announcement about their closure soon could be done and if that happens it won't be surprising with what they've experienced. Or if they come back in operation again, many have already lost their trust on them.

[JollyGood]

As always, it is very sad to read about anybody that has lost money when they did not do anything wrong but ended up getting scammed.

Clearly FixedFloat are having serious issues (and not only that, they have been having issues for quite dome time) and maybe this is now the final nail in the FixedFloat coffin.

I think they will not be able to recover from the fallout of the alleged multiple hacks and they will have to consider whether they can continue as a viable business when they will probably never be able to win back trust.

[fixedfloat_are_scammers]

After 7 weeks these people finally returned my funds. However, I have lost 30% because the initial swap was to exchange MATIC for USDT. In the 7 weeks they held my MATIC hostage it weakened against USD, so I now have 30% less USDT than I would have otherwise. They have refused any compensation, no apology, and still think they are in the right here. This is their response:

"Compensation in this case is not expected and is not provided. You have made a refund of the amount that you originally sent us for the order. According to the terms of the service, we have the right to suspend the exchange and request the necessary clarifying data, if we have such information from partners."

They forgot to say "we also have the right to hold your funds for 7 weeks, even though you provided all required information, and we could have just called CoinGate and sorted this out in 5 minutes."

[nutildah]

Nobody should be using FixedFloat... They take a Freewallet-type approach of selectively confiscating user funds and only perform taint analysis after they have already moved a customer's coins to their hotwallet. The appropriate thing to do would be to return user funds they don't want to accept before moving them. But they don't do this, probably because they are trying to steal customer coins.

As was mentioned earlier in this thread, exch.cx is a good alternative. I've used them before and never had any problems with them. I also never had any problems with the backend exchangers used in the Exodus wallet (I believe it is ChangeNow), although if there's any chance your coins might be tainted, you might want to avoid them.

Anyway, at least you got something back.

[dkbit98]

After 7 weeks these people finally returned my funds. However, I have lost 30% because the initial swap was to exchange MATIC for USDT. In the 7 weeks they held my MATIC hostage it weakened against USD, so I now have 30% less USDT than I would have otherwise.

I understand what you are saying but you can't expect them to send you more matic tokens or usdt instead, so be happy they even returned anything to you.
I personally would never use fixedfloat exchange for anything, especially after they had several serious hacks that resulted in losing of coins.
eXch is best alternative I know, and they wont freeze your coins, but they don't support a bunch of altcoins.

[JollyGood]

Nobody should be using FixedFloat...

After reading the recent posts in this thread, I decided to visit their website expecting it show the error page (or for them to have permanently packed up their bags and left forever), however I was surprised to see they are still operational.

I think it is fairly obvious that any newcomers to FixedFloat that find this forum before initiating a swap will opt to give it a miss because it will not be worth them taking the risk. I feel sorry for the others that do not apply due-diligence beforehand.

[hugeblack]

After 7 weeks these people finally returned my funds. However, I have lost 30% because the initial swap was to exchange MATIC for USDT. In the 7 weeks they held my MATIC hostage it weakened against USD, so I now have 30% less USDT than I would have otherwise. They have refused any compensation, no apology, and still think they are in the right here. This is their response:

I'm glad you got your coins back but FF has lost a lot of its good reputation in recent weeks, I've used them several times in the past year but for them to be hacked twice is reason enough.
thanks for updating topic.

Nobody should be using FixedFloat... They take a Freewallet-type approach of selectively confiscating user funds and only perform taint analysis after they have already moved a customer's coins to their hotwallet. The appropriate thing to do would be to return user funds they don't want to accept before moving them. But they don't do this, probably because they are trying to steal customer coins.

I think that without proof of the reserves and rebranding, it is difficult to trust them, and even if you trust them, there is no guarantee that they will not be hacked again.

[ScamViruS]

After 7 weeks these people finally returned my funds. However, I have lost 30% because the initial swap was to exchange MATIC for USDT. In the 7 weeks they held my MATIC hostage it weakened against USD, so I now have 30% less USDT than I would have otherwise. They have refused any compensation, no apology, and still think they are in the right here. This is their response:

Glad to hear that you got your funds back, they held your funds for 7 weeks and took that long to resolve this issue. Yes your fund is down 30% because the market price of MATIC is down, so they won't give you extra MATIC because of your usd value drop, and they are right here. So at least be happy that you got your fund return, and learn from this incident so that you don't face the same problem again in the future.

[examplens]

After 7 weeks these people finally returned my funds. However, I have lost 30% because the initial swap was to exchange MATIC for USDT. In the 7 weeks they held my MATIC hostage it weakened against USD, so I now have 30% less USDT than I would have otherwise. They have refused any compensation, no apology, and still think they are in the right here. This is their response:

This is still good news, regardless of the loss you had. In the end, you would have to be satisfied, because you still got something back. In the end, you got the amount of USDT that you initially expected when you did the exchange. I wonder how everything would look if Matic had a 50% drop.

The only good thing is knowing that FixedFloat has no intention of stealing or deceiving its users, it's a pity that their technical side is pure amateurism.

Nobody should be using FixedFloat... They take a Freewallet-type approach of selectively confiscating user funds and only perform taint analysis after they have already moved a customer's coins to their hotwallet. The appropriate thing to do would be to return user funds they don't want to accept before moving them. But they don't do this, probably because they are trying to steal customer coins.

I think that without proof of the reserves and rebranding, it is difficult to trust them, and even if you trust them, there is no guarantee that they will not be hacked again.

It would be idiotic if they came back and didn't do a completely new protection and correct all the flaws they had on the platform. But knowing that there were two hacks in the same place in a short period, I would not be surprised if something similar happened again.
There are certainly many better alternatives to instant exchange.

[tabas]

After 7 weeks these people finally returned my funds. However, I have lost 30% because the initial swap was to exchange MATIC for USDT. In the 7 weeks they held my MATIC hostage it weakened against USD, so I now have 30% less USDT than I would have otherwise. They have refused any compensation, no apology, and still think they are in the right here. This is their response:

"Compensation in this case is not expected and is not provided. You have made a refund of the amount that you originally sent us for the order. According to the terms of the service, we have the right to suspend the exchange and request the necessary clarifying data, if we have such information from partners."

They forgot to say "we also have the right to hold your funds for 7 weeks, even though you provided all required information, and we could have just called CoinGate and sorted this out in 5 minutes."

I am happy to read that your funds has been sent back when their website looks operational again. But this breaks the trust of many that have used them and at the same time, I am sad that there's no compensation for the potential loss that you've incurred over the period of 7 weeks that they've hostaged your funds. That's annoying to read them say that the compensation shouldn't be expected. Come on, that's their customer's(OPs) money and not someone that has sent them freely and should be refunded when the issue was from their end.

[JollyGood]

That particular member might have got his funds back after a seven week wait and what seems to be a 30% loss therefore he was one of the fortunate ones. Not all their users are registered members here therefore we can only guess what has happened to others that could have used FixedFlaot at the unfortunate time they decided to freeze a swap.

After the drama surrounding their multiple hacks (or alleged hacks that either did not take place or did but were inside jobs), they have zero credibility now therefore must be avoided at all costs.

I am happy to read that your funds has been sent back when their website looks operational again. But this breaks the trust of many that have used them and at the same time, I am sad that there's no compensation for the potential loss that you've incurred over the period of 7 weeks that they've hostaged your funds. That's annoying to read them say that the compensation shouldn't be expected. Come on, that's their customer's(OPs) money and not someone that has sent them freely and should be refunded when the issue was from their end.

[tabas]

That particular member might have got his funds back after a seven week wait and what seems to be a 30% loss therefore he was one of the fortunate ones. Not all their users are registered members here therefore we can only guess what has happened to others that could have used FixedFlaot at the unfortunate time they decided to freeze a swap.

[...]

I am happy to read that your funds has been sent back when their website looks operational again. But this breaks the trust of many that have used them and at the same time, I am sad that there's no compensation for the potential loss that you've incurred over the period of 7 weeks that they've hostaged your funds. That's annoying to read them say that the compensation shouldn't be expected. Come on, that's their customer's(OPs) money and not someone that has sent them freely and should be refunded when the issue was from their end.

I agree, he's one of the lucky members out there because we don't have data on how many other users have got their funds back or still held by FF. There are other people that might have been suffering more than OP and still in contact with them trying to discuss and ask them to refund their money.

After the drama surrounding their multiple hacks (or alleged hacks that either did not take place or did but were inside jobs), they have zero credibility now therefore must be avoided at all costs.

No doubt. All of this ruckus that they've gone through, whether it's a genuine hack or not, they've just lost a lot of customers for sure and won't be going back to them anymore.