After 7 weeks these people finally returned my funds. However, I have lost 30% because the initial swap was to exchange MATIC for USDT. In the 7 weeks they held my MATIC hostage it weakened against USD, so I now have 30% less USDT than I would have otherwise. They have refused any compensation, no apology, and still think they are in the right here. This is their response:
This is still good news, regardless of the loss you had. In the end, you would have to be satisfied, because you still got something back. In the end, you got the amount of USDT that you initially expected when you did the exchange. I wonder how everything would look if Matic had a 50% drop.
The only good thing is knowing that FixedFloat has no intention of stealing or deceiving its users, it's a pity that their technical side is pure amateurism.
Nobody should be using FixedFloat... They take a Freewallet-type approach of selectively confiscating user funds and only perform taint analysis after they have already moved a customer's coins to their hotwallet. The appropriate thing to do would be to return user funds they don't want to accept before moving them. But they don't do this, probably because they are trying to steal customer coins.
I think that without proof of the reserves and rebranding, it is difficult to trust them, and even if you trust them, there is no guarantee that they will not be hacked again.
It would be idiotic if they came back and didn't do a completely new protection and correct all the flaws they had on the platform. But knowing that there were two hacks in the same place in a short period, I would not be surprised if something similar happened again.
There are certainly many better alternatives to instant exchange.