What do casinos do with inactive accounts?

[Alphakilo]

What do casinos do with inactive accounts? And what does inactivity mean - not logging in to your casino account or logging in say every two months without playing any game?

I also learned that there is something called a dormancy fee or maintenance charges on those inactive accounts which covers for administrative cost incurred by those accounts. I learned that the deduction is from the remaining balance in the account. What about inactive accounts without any balance? On the other hand, what type of fee is charged on an active account?

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[Oshosondy]

What do casinos do with inactive accounts? And what does inactivity mean - not logging in to your casino account or logging in say every two months without playing any game?

Inactivity means you are not gambling on the gambling site.

When I joined this forum, I stopped using bet365 when I have crypto alternatives. I think in their ToS, if you are not active for like 6 months, that your account will be deleted by the gambling site. After like 2 years that I was not active again on the gambling site, my account was deleted and I was unable to login again till now.

I also learned that there is something called a dormancy fee or maintenance charges on those inactive accounts which covers for administrative cost incurred by those accounts. I learned that the deduction is from the remaining balance in the account. What about inactive accounts without any balance? On the other hand, what type of fee is charged on an active account?

I do not know about this. But if there will be something like this, it will be on the gambling site ToS. It is very possible. But I wonder why some people will leave their account inactive but having money in there.

[Hispo]

It highly depends on the terms of service of each casino which is out there. I have not had many experiences with dormant accounts in casinos or sport books. Only once I decided to create an account on a casino (because it has some cool faucet for satoshis I got recommended) after a while of using the casino and checking on the faucet I end up abandoning the account for three years, more or less.
Last year I decided to try to log in again and to my surprise the account still existed, even though I did not have any balance or any movement for literal years.

I don't have doubts there must be casinos which have their own policies on this matter, so for us not to get surprised by it when we allow our accounts to get inactive, it is better to use the Ctrl+F command on the page of the ToS of the casino and look for key words about inactivity.
It is the kind of thing which could easily spoil the experience of anyone in a casino.

[qwertyup23]

What do casinos do with inactive accounts? And what does inactivity mean - not logging in to your casino account or logging in say every two months without playing any game?

I also learned that there is something called a dormancy fee or maintenance charges on those inactive accounts which covers for administrative cost incurred by those accounts. I learned that the deduction is from the remaining balance in the account. What about inactive accounts without any balance? On the other hand, what type of fee is charged on an active account?

I think it depends on the gambling website on their stipulated ToS on what will happen when your account becomes inactive.

There are casinos that do not have any restrictions when a certain account becomes inactive; whereas there are certain casinos that may suspend/terminate your account when it reaches an inactivity level beyond the threshold on what is stipulated.

Though this may be the case, I do think that inactive accounts are put into stand-by to the point that it is not fully terminated even without any movement for a couple of months.
The reason is because once you have submitted your KYC documents, such is already binding to that account.

Also, a person who quits gambling may decide to play again after a long hiatus- submitting the same KYC documents is not only tiresome/hassle but it may also pose future problems (e.g. proving that the KYC documents are yours, etc.).

[SamReomo]

I don't really know deep in that matter but I think that they delete those accounts because if someone who's not actively betting on their platform then such users aren't beneficial for them and any remaining amount on that user's account is seized by the platform.

Many casinos have different terms and conditions and if in their terms and conditions it's mentioned that the accounts which aren't active for set duration will get deleted then the user should keep that in their mind.

Casinos also change their terms and conditions without any notifications so anything can happen. But, most of the casinos might not allow accounts for more than a few months if the accounts are inactive.

[Cantsay]

What do casinos do with inactive accounts? And what does inactivity mean - not logging in to your casino account or logging in say every two months without playing any game?

I believe this has already been answered in the first reply  that was made in this thread.

I also learned that there is something called a dormancy fee or maintenance charges on those inactive accounts which covers for administrative cost incurred by those accounts. I learned that the deduction is from the remaining balance in the account. What about inactive accounts without any balance? On the other hand, what type of fee is charged on an active account?

I think, if an account has a balance and was left dormant for whatever the reason might be then the site will start deducting from it as their dormant fee ( depending on what's was stated in the ToS) but if the account does not have a balance and was left dormant since there will be no way to collect dormant fee and make the account accessible they will instead just delete the account from their site like they did others.

If there's no balance such an account will simply be deleted from the site. I don't think it will be wise to have a negative balance n an account that you're not sure the owner will return back to.

[cabron]

This encourages you to play so that your account will continue to exist. I read one casino rep said that if the user is not going to at least weger in a year, their casino tokens will be taken from their account. It's like confiscating them and they will not get that revenue that is supposed to be shared to the account.  I guess it is far to this kind of casino after all they make money from revenue and dividends receivers just have to play what they get.

Inactive must have been not wagering. If you just log in and log out after a minute, it still won't count as an activity.  

[$crypto$]

Have seen in the casino ToS if the account is inactive within one year it will be deactivated with a record of no balance, suppose there is still a balance left then the casino will notify via email to inform the follow-up.

But I don't know about other fees if the casino account is inactive, but what I feel is that it is never deleted even though it is inactive for a long time but that's right it depends on the casino's policy.

There are even casinos where they allow inactive accounts not to be deactivated.

[Zlantann]

What do casinos do with inactive accounts? And what does inactivity mean - not logging in to your casino account or logging in say every two months without playing any game?

I also learned that there is something called a dormancy fee or maintenance charges on those inactive accounts which covers for administrative cost incurred by those accounts. I learned that the deduction is from the remaining balance in the account. What about inactive accounts without any balance? On the other hand, what type of fee is charged on an active account?

The answer to this question will depend on the gambling law of the country and the terms of service of the casino. Some country's law mandates the casino to close the account or gamblers who don't log into their accounts for ninety to one hundred and eighty days. The funds in the account might be frozen until further notice. Some casinos have a policy that closes an account that has been inactive for one year, while others give more time. Some casinos charge dormancy or maintenance fees for inactive accounts but the duration and amount to be paid are also different in casinos. I just saw a casino that charges €5 for a six-month dormant account.

[Mahanton]

What do casinos do with inactive accounts? And what does inactivity mean - not logging in to your casino account or logging in say every two months without playing any game?

I also learned that there is something called a dormancy fee or maintenance charges on those inactive accounts which covers for administrative cost incurred by those accounts. I learned that the deduction is from the remaining balance in the account. What about inactive accounts without any balance? On the other hand, what type of fee is charged on an active account?

Totally depends on a certain casino on which they would really be having that different terms and conditions when it comes to this manner specially on inactive accounts. They might really be having that kind of threshold
on inactive accounts which hadn't been logged in for a specific period of time or lets say a couple of months. There might be some possible fee that you could really be needing to pay up or would be deducted basing
up on their terms. Its really that hard to make out some conclusions or really that hard to generalize considering that these things would differ on each platform.

Mostly based up on my experience whenever i do leave out my accounts for too long or lets say its been a year, but i do still be able to access it out without any problems.
This is only if i do remember those logged in details but most of the time i would really be that making some new account registration because i do know that i wont really be leaving
out any balances in any of my gambling accounts.

[Porfirii]

As Zlantann, it depends on the laws of the different jurisdictions and also in the specific TOS of the different casinos, but I personally don't think that it is fair to deduct positive balances from inactive accounts, the same as I wouldn't like it if my bank or some exchange did it, specially in case a few months are enough, like he said.

I'm sure that maintaining these balances indefinitely would entail some cost to the casino, but I think the loss for the user is worse. I hope that at least email reminders are sent to the user.

[iv4n]

What do casinos do with inactive accounts? And what does inactivity mean - not logging in to your casino account or logging in say every two months without playing any game?

I also learned that there is something called a dormancy fee or maintenance charges on those inactive accounts which covers for administrative cost incurred by those accounts. I learned that the deduction is from the remaining balance in the account. What about inactive accounts without any balance? On the other hand, what type of fee is charged on an active account?

As for crypto casinos, some of them send emails before closing the account due to inactivity. I have received such emails from some casinos. But there are casinos that don't send any notifications at all, I believe there are also casinos that don't close accounts... I think that the casino owners/team didn't even think about such cases, this can be attributed to inexperience.

When it comes to dormancy fees we had a thread about it here (or at least there was a discussion about it). I have never encountered this in any casino, and I have tried many casinos, in some of them I haven't made a bet for years. Something like this is pretty much stupid, so I hope it's just a rumor or at least that it's the case in some casinos that have a bad practice.

[un_rank]

Different terms for different casinos in different countries. The general consensus seems to be to consider 6-12 months as the inactivity period before they start to charge a fee. They should do this because many accounts will become inactive due to something bad happening to their owners and this is the casinos way of slowly draining the funds there without risking a legal battle in the event they are wrong.

As a user the general idea is to not entrust your funds with a centralized third party. Consider any funds abandoned on their platform lost.

- Jay -

[cabron]

What do casinos do with inactive accounts? And what does inactivity mean - not logging in to your casino account or logging in say every two months without playing any game?

I also learned that there is something called a dormancy fee or maintenance charges on those inactive accounts which covers for administrative cost incurred by those accounts. I learned that the deduction is from the remaining balance in the account. What about inactive accounts without any balance? On the other hand, what type of fee is charged on an active account?

As for crypto casinos, some of them send emails before closing the account due to inactivity. I have received such emails from some casinos. But there are casinos that don't send any notifications at all, I believe there are also casinos that don't close accounts... I think that the casino owners/team didn't even think about such cases, this can be attributed to inexperience.

When it comes to dormancy fees we had a thread about it here (or at least there was a discussion about it). I have never encountered this in any casino, and I have tried many casinos, in some of them I haven't made a bet for years. Something like this is pretty much stupid, so I hope it's just a rumor or at least that it's the case in some casinos that have a bad practice.

It will be good if they send an email and if you don't reply to it, it should be understood that the account owner let it close down. And the user will not expect a claim from the casino about multi-account if he returns by creating a new account.

It will be good to just first email the casino letting them know whether you are good to play again using the new account. Because you are just putting your money at risk if sooner you hit a jackpot and they lock your funds because of multi-account.

[Dr.Bitcoin_Strange]

What happens to an individual's inactive or dormant casino account depends on what was stated on the casino's terms and policy.  Some casinos can  allow inactive account for as long as the gambler is not using the account, even if it takes up to a year or more, the account will just be there dormant until the owner of the account chooses to use it or they decides to close it themselves after some long years.

Some casinos too normally provides an option for users to close their account. So, they (the casino) will not be the one to close the account for a gambler even if the account remains inactive for a long time.

I was using an old casinos which I abandon for over a year but they just kept on sending me every of their new updates and bonus.

Some casinos too only allows their customers account to be inactive only for a specific period of time and after the time limit is exceeded, they will automatically close the account. So, if you actually reason all the TOs of a casino you are using, you definitely may know what  will happen to your account when you stay inactive for too long.

[bitbollo]

I believe it is almost impossible to generalize as each provider has its own regulations and methods for managing this type of account.
Even the definition of dormant is not the same everywhere, personally I had some account closed after some years meanwhile others are still active!
If you are interested in this information about some specific casino I recommend you go and check their conditions.

[acroman08]

What do casinos do with inactive accounts?

Depends, some casino close the account after a certain amount of inactivity. They also have rules that they need to follow to consider an account for closing.

And what does inactivity mean - not logging in to your casino account or logging in say every two months without playing any game?

It means the account has not been used for certain amount of time. also, some casino might consider logging in to your account and not playing as active and some casino might not.

[Davidvictorson]

Inactivity means you are not gambling on the gambling site.
When I joined this forum, I stopped using bet365 when I have crypto alternatives. I think in their ToS, if you are not active for like 6 months, that your account will be deleted by the gambling site. After like 2 years that I was not active again on the gambling site, my account was deleted and I was unable to login again till now.

I had a similar experience but a bit different. Recently after more than 12months of being inactive in one of the gambling platforms, I tried to log in and received an error messages that i should send message to their security to ascertain that I am the owner of the account the because my it has been inactive. I sent them an email with my details and in less than 30 minutes, the account was reactivated. The rules apply for different casinos.

...my account was deleted and I was unable to login again till now.

What do you think will happen if you try to open an account on that same casino again with the same details? Will it be allowed?

[Dailyscript]

What do casinos do with inactive accounts? And what does inactivity mean - not logging in to your casino account or logging in say every two months without playing any game?

Inactivity means you are not gambling on the gambling site.

When I joined this forum, I stopped using bet365 when I have crypto alternatives. I think in their ToS, if you are not active for like 6 months, that your account will be deleted by the gambling site. After like 2 years that I was not active again on the gambling site, my account was deleted and I was unable to login again till now.

I also learned that there is something called a dormancy fee or maintenance charges on those inactive accounts which covers for administrative cost incurred by those accounts. I learned that the deduction is from the remaining balance in the account. What about inactive accounts without any balance? On the other hand, what type of fee is charged on an active account?

I do not know about this. But if there will be something like this, it will be on the gambling site ToS. It is very possible. But I wonder why some people will leave their account inactive but having money in there.

I think the account will be suspended and not deleted. This is because any account that is deleted cannot be restored at all. However the data gotten at first when the registration was done still remains  in the database system. When the user try to contact the support team for restoration of account it wont be possible because it was deleted.

In my observation account inactive for 6 months can be suspended so whenever the account is restored and becomes active the platform will monitor that account for traces of suspicious activity while an account that is inactive for over 2 to 5 years can be deleted. It is assumed that such user has neglected the account or is dead .

[Rruchi man]

What do casinos do with inactive accounts? And what does inactivity mean - not logging in to your casino account or logging in say every two months without playing any game?

I recently tried using my sportsbet.io account to place some bets, I received a mail about by account being inactive and I just had to send a mail for reactivation.

Prior to that this is the mail I received.
 

So the reason for inactivation of account can be seen clearly. The reasons for inactivation may be different across different casinos.