What happened::

On approx June 2023 my ability to withdraw was limited and I received an email that i was suspected of multi accounting. I assume this was due to my use of VPNs. Which i use for personal and business use.

I was previously level 2 verified and this was removed. Stake requested i reupload my drivers license and passport. Photos of me with these documents. also multiple photos of me with stake written on a paper.
I provided this immediately and was level 2 verified again.

They asked for bank statement. I supplied this.
They asked for bank statement, stamped. I supplied this.
They asked for utility bill. I supplied this.
They asked for 3 months of utility bills. I supplied this.
They asked for 3 month of utility bills and proof of payment. I supplied this. ( proof of payment was my bank statement, where i transfer money )
They asked for 3 month of utility bills and physical proof of payment. This i could not supply them as 1) i was unsure what physical proof of payment was. ( they would not accept my digital proof ). And when i changed my digital payments to phsyical. They did not accept my receipts of payment from post office as they were in thai.

I then traveled to australia for work and recently returned.

Last week I supplied them a fresh bank reference letter AND a bank statement both in english, both stamped and a photo of me standing outside the bank. They said they are unable to verify these documents and ask for 3 months of utility bills. I am not going on that merry go again as you can see from above, it doesnt end well.

Bank reference and Bank statements are accepted documents as per their own website - https://help.stake.com/en/articles/5328375-acceptable-documents-for-proof-of-address   

I have previously also supplied them ( and offered them again today ), a letter from the thai government in the form of a national ID document. This is a physical card and also accompanying document that is stamped by the thai foreign ministry. They said they would not accept this either.


Scammers Profile Link: stake.com

Reference Link: Expanded in real time here - https://bitcointalk.org/index.php?topic=5457958

Evidence - Current Balance:


Deposit:


Never Withdrawn:

Dude, check my thread on how Stake manipulated the xls file to show that the winning was credited which was not.

https://bitcointalk.org/index.php?topic=5495794.0

I assume Stake will go to any extent to defend their manipulation and even withhold our funds for no obvious reasons, since there are no regulations or authority to scrutinize them, everything looks good on paper. But they won't be afraid to lie/scam/steal in daylight and there will be hundreds of forum users who won't doubt their integrity just for one reason. they are getting paid for their signature campaign.

Even Ask Gamblers or Casino Guru are spineless against stake, something has to be done to prevent these day-light scammers, I have a lot of proof and evidence.

Reading what's quoted above and what OP said on the opening post [quoted below the line], I think they reject that simply because the document were written in Thai script [thailand's letters] instead of in English. They require every document to be written in alphabet and in English language.

If I understand this situation correctly [like what I wrote on my previous post, above], the situation is "simply" they reject OP's bank statement because it's written in Thai. OP has bank e-statements in alphabet [and in English]. I think it will be much faster if OP print those documents and take a photo of them and reupload it for KYC purpose. OP might need it to be wet-stamped by the bank though.

Or better yet, ask the bank to print it out for OP. That way, OP can ask them to provide all of the legalization [stamp, supervisor's signature, hand written timestamp of the document being issued, etc.] offered by the bank. I'm not sure if Thailand's bank do this, but one of the bank that I use in my country will print these statements in an embossed paper that signifies that the document were issued by them... though that's probably simply because I am holding their privilege bank account.

Having it escalated to CG [if previous cases may be used as guidelines] will only bring the same result, with extra step. Namely, they'll ask CG to ask OP to provide as above.

Yes, they should be acceptable, but unless I understand this case wrongly, Stake specifically asked OP to provide them in [a photographed] print-out. I am not sure if scanning them is acceptable or not [past case indicate it was not], but this quote below tell me that they did not accept his digital receipt.

OP, it's been a week since you brought your situation to our attention, do you mind to give us an update so I can reflect this to the list accordingly? I tried to look into AG and CG and don't seem to find your complaint there. Is it resolved and your account is now fully KYCed?