[BC.Game] 12K USDT + 1,4k BCD locked - Since April 2024 | D-12

[examplens]

Nonetheless, let me try to page them, ask if they've hear any development from your case.

What I concluded from their last communication here, I would say that further insistence on "solving" this case is futile, I think that they have concluded this investigation and will not consider it further.
It sounds like, they caught this user abusing vulnerability, which puts all his other activities under scrutiny. With this, all trust is broken and they no longer want to have dealings with him. It's just how it looks to me, and honestly, I do the same to someone who I've determined has tried to take advantage of me.

[holydarkness]

Nonetheless, let me try to page them, ask if they've hear any development from your case.

What I concluded from their last communication here, I would say that further insistence on "solving" this case is futile, I think that they have concluded this investigation and will not consider it further.
It sounds like, they caught this user abusing vulnerability, which puts all his other activities under scrutiny. With this, all trust is broken and they no longer want to have dealings with him. It's just how it looks to me, and honestly, I do the same to someone who I've determined has tried to take advantage of me.

Thank you for your insight. Perhaps they shared the same sentiment and conclusion, thus their silence.

However, I personally think it'll be best if I make sure of it before drawing any conclusion myself and before I can safely mark the case with status that's best fit the situation based on these factors.

I've send them a DM yesterday. They're usually slow on weekend. So, there is not much we can do but wait.

[0x13370]

Nonetheless, let me try to page them, ask if they've hear any development from your case.

What I concluded from their last communication here, I would say that further insistence on "solving" this case is futile, I think that they have concluded this investigation and will not consider it further.
It sounds like, they caught this user abusing vulnerability, which puts all his other activities under scrutiny. With this, all trust is broken and they no longer want to have dealings with him. It's just how it looks to me, and honestly, I do the same to someone who I've determined has tried to take advantage of me.

Thank you for your insight. Perhaps they shared the same sentiment and conclusion, thus their silence.

However, I personally think it'll be best if I make sure of it before drawing any conclusion myself and before I can safely mark the case with status that's best fit the situation based on these factors.

I've send them a DM yesterday. They're usually slow on weekend. So, there is not much we can do but wait.

Hi @examplens !

I understand your perspective, however, I want to reiterate that I have not intentionally exploited any system vulnerabilities.
Moreover, it's important to note that only a portion of my total winnings are associated with the specific game in question.

My earnings were generated from multiple games, and I believe it's essential to differentiate between these winnings.

I am open to discussing this further and finding a fair solution.

@holydarkness thanks for ur work

[holydarkness]

[...]

@holydarkness thanks for ur work

let me try to get in touch with them again. I pushed your case with another one after my previous post and got a reply earlier today that they're finished with investigation and will announce. As it turns out, that's the other case. I still haven't get any answer from them about you.

I'll inquire if they've made final decision and consider this case as resolved, or [if what I assume is correct] they're still trying to sift through the flow of your fund to separate which one are "tainted" and which one are rightfully yours.

[0x13370]

[...]

@holydarkness thanks for ur work

let me try to get in touch with them again. I pushed your case with another one after my previous post and got a reply earlier today that they're finished with investigation and will announce. As it turns out, that's the other case. I still haven't get any answer from them about you.

I'll inquire if they've made final decision and consider this case as resolved, or [if what I assume is correct] they're still trying to sift through the flow of your fund to separate which one are "tainted" and which one are rightfully yours.

Hi @holydarkness,

I'm reaching out again to see if you have any new information. It's been 9 days since BC.Game Support has been active here.

I've noticed that most other disputes with BC.Game have been resolved, but mine remains unanswered.

I'm growing increasingly concerned about the lack of response and hope to hear from them soon.

Best regards,
0x1337

[holydarkness]

[...]

@holydarkness thanks for ur work

let me try to get in touch with them again. I pushed your case with another one after my previous post and got a reply earlier today that they're finished with investigation and will announce. As it turns out, that's the other case. I still haven't get any answer from them about you.

I'll inquire if they've made final decision and consider this case as resolved, or [if what I assume is correct] they're still trying to sift through the flow of your fund to separate which one are "tainted" and which one are rightfully yours.

Hi @holydarkness,

I'm reaching out again to see if you have any new information. It's been 9 days since BC.Game Support has been active here.

I've noticed that most other disputes with BC.Game have been resolved, but mine remains unanswered.

I'm growing increasingly concerned about the lack of response and hope to hear from them soon.

Best regards,
0x1337

Hi, no, I haven't been in touch with my contact on BC after previous "case" got resolved. I believe it's a minor issue of someone being banned from chatbox due to some violation. Anyway, I'll reach them again, see if they're still waiting for a word from their provider or if their silence on this thread is because it's already put to rest.

[Frenzyferret]

[...]

@holydarkness thanks for ur work

let me try to get in touch with them again. I pushed your case with another one after my previous post and got a reply earlier today that they're finished with investigation and will announce. As it turns out, that's the other case. I still haven't get any answer from them about you.

I'll inquire if they've made final decision and consider this case as resolved, or [if what I assume is correct] they're still trying to sift through the flow of your fund to separate which one are "tainted" and which one are rightfully yours.

Hi @holydarkness,

I'm reaching out again to see if you have any new information. It's been 9 days since BC.Game Support has been active here.

I've noticed that most other disputes with BC.Game have been resolved, but mine remains unanswered.

I'm growing increasingly concerned about the lack of response and hope to hear from them soon.

Best regards,
0x1337

I have a complaint as well that I'm waiting for them to respond back to. I'm giving them their "up to a week"  period before I post the complaint but they've been quiet so far despite me sending a couple
Emails and live chats.

[holydarkness]

I have a complaint as well that I'm waiting for them to respond back to. I'm giving them their "up to a week"  period before I post the complaint but they've been quiet so far despite me sending a couple
Emails and live chats.

Well, then I'll be waiting for your own thread and supporting evidence. I'll read them and get a grasp of it, and will try to reach my contact on BC if you prove that your situation is valid for a scam accusation.

[0x13370]

Thank you for reaching out to BC.Game and expressing your concerns about our platform. First and foremost, we sincerely apologize for the inconvenience and trouble you have experienced.

After a detailed review, our risk control team identified that your account was involved in betting on a third-party slot with a vulnerability. To ensure the fairness and security of our platform, we immediately took necessary actions upon discovering this issue, including locking the account and removing the affected game from the platform.

According to our data, on April 29, 2024, you rapidly profited from the "Mahjong Master" game. After detecting the game vulnerability, our risk control team promptly removed the game and locked your account on April 30. The last game you played was "Cash The Gold Hold And Win."

We understand that this decision may be confusing to you. With your permission, we are disclosing some betting details related to this game to maintain platform transparency.

https://ibb.co/Z884J2v

Originally, this game had very low popularity. All these players joined on the same day, and most of them made profits.

Regarding your funds, if you believe there has been any misunderstanding or error in our handling of this matter, please provide additional information so we can further review it. We will do our best to ensure your situation is handled fairly and arrange for the appropriate handling of your funds.

Thank you again for your understanding and cooperation. Should you have any further questions or require additional assistance, please feel free to contact us.

Hello @BC.Game Support and thank you for your response and the additional information.

As a long-time player on your platform, I assure you on my honor that I have never been aware of any issue or vulnerability with the game in question.

As mentioned earlier, my winnings came from several games. Unfortunately, I cannot access the COMPLETE history of my account to provide you with more information, as my account is now blocked.

To demonstrate your good faith, I would like to obtain the COMPLETE history of my account for the 30 days preceding the closure of my account. Once these data are obtained, you will see that my winnings did not come solely from the game "Mahjong Master."

I am currently analyzing the data in my possession while awaiting further information from your side. Additionally, I expect a thorough review of my case and the reimbursement of my winnings that were unjustly withheld.

I would also appreciate more explanations on your response times and how your Customer Support has handled my case.

I look forward to your prompt response and hope for a satisfactory resolution.

Best regards.

_____________

Hi @holydarkness !

Thank you for your time and persistence. I assure you that the winnings came from different sources, and I do not recall if I had played that particular game or not.

I appreciate the diversity of games offered on BC.Game, which is the whole point, unless I am mistaken.

I am now awaiting a response from BC.Game. Please know that I am ready to discuss and find a mutual agreement.

Thank you again for your understanding and cooperation.

Hi @BC.Game Support

I am formally notifying you that I have not received any response from support team regarding my withdrawal request for the past 39 days.

Since creating this topic on June 3, 2024, no solution has been provided. (AskGamblers case unresolved too)
It has now been 3 months, and BC.Game's lack of response is both worrisome and disappointing. This is unacceptable and I consider it a breach of your terms of service.

I am demanding a refund of my funds or a detailed explanation for the excessive delay.

(quote from topic n°5504473)

Provide sufficient information about the reason for the ban.

- Which point of the ToS do they suspect me of violating?[/b]
- What evidence do they base their decision on for closing my account?
- How was this "thorough and fair investigation" they refer to conducted?
Release my funds. If they were to withhold any part of it to cover the 'damages' I have caused, provide sufficient evidence of said damages and their associated cost.

Due to the urgency of this situation, I request a prompt resolution.

0x13370

[JollyGood]

I think that is a good idea. If you are allowing them a week to respond to your question/concerns before creating a scam accusation, I think that is the way forward. Whether it is BC Game or a different website offering similar services, there has to be enough time allotted for them to respond. If you allow ten days from the time you posted, it means we will be expecting your scam accusation tomorrow.

If you go ahead and create a thread accusing BC Game of scamming, I suggest you post screenshots of all live chats, emails and the balance of your funds in the my account area of the website as well as any other evidence you feel would be helpful to your cause. If you cannot provide any evidence, you will most probably not receive any support.

I have a complaint as well that I'm waiting for them to respond back to. I'm giving them their "up to a week"  period before I post the complaint but they've been quiet so far despite me sending a couple
Emails and live chats.

[holydarkness]

Hi @BC.Game Support

I am formally notifying you that I have not received any response from support team regarding my withdrawal request for the past 39 days.

Since creating this topic on June 3, 2024, no solution has been provided. (AskGamblers case unresolved too)
It has now been 3 months, and BC.Game's lack of response is both worrisome and disappointing. This is unacceptable and I consider it a breach of your terms of service.

I am demanding a refund of my funds or a detailed explanation for the excessive delay.

(quote from topic n°5504473)

Provide sufficient information about the reason for the ban.

- Which point of the ToS do they suspect me of violating?[/b]
- What evidence do they base their decision on for closing my account?
- How was this "thorough and fair investigation" they refer to conducted?
Release my funds. If they were to withhold any part of it to cover the 'damages' I have caused, provide sufficient evidence of said damages and their associated cost.

Due to the urgency of this situation, I request a prompt resolution.

0x13370

Ohh?? Ohh!!!

I took full responsibility for this non-responsive-ness. On my last post, I told you that I'll reach them to get an update of your situation, but then it slipped my mind, completely. I didn't even wrote it on my to-do list as I planned to reach them right after I made the post... which I obviously didn't.

At the back of my mind for these past few days I know I have to reach my BC contact for someone for a case, but I have no idea who and which case, as it's not on my to-do list. I planned to walk through the threads against them on this board one by one to remind me when I have free time, most likely when I do a weekly sweep on the board to update my list [which kinda long overdue].

And fever made an appointment for the rest of my weekend.

I apologize profusely for that.

Learning from that mistake, I've reached to my contact before I made this post. I'll be waiting for their reply and will give you an update.

[0x13370]

Hi @BC.Game Support

I am formally notifying you that I have not received any response from support team regarding my withdrawal request for the past 39 days.

Since creating this topic on June 3, 2024, no solution has been provided. (AskGamblers case unresolved too)
It has now been 3 months, and BC.Game's lack of response is both worrisome and disappointing. This is unacceptable and I consider it a breach of your terms of service.

I am demanding a refund of my funds or a detailed explanation for the excessive delay.

(quote from topic n°5504473)

Provide sufficient information about the reason for the ban.

- Which point of the ToS do they suspect me of violating?[/b]
- What evidence do they base their decision on for closing my account?
- How was this "thorough and fair investigation" they refer to conducted?
Release my funds. If they were to withhold any part of it to cover the 'damages' I have caused, provide sufficient evidence of said damages and their associated cost.

Due to the urgency of this situation, I request a prompt resolution.

0x13370

Ohh?? Ohh!!!

I took full responsibility for this non-responsive-ness. On my last post, I told you that I'll reach them to get an update of your situation, but then it slipped my mind, completely. I didn't even wrote it on my to-do list as I planned to reach them right after I made the post... which I obviously didn't.

At the back of my mind for these past few days I know I have to reach my BC contact for someone for a case, but I have no idea who and which case, as it's not on my to-do list. I planned to walk through the threads against them on this board one by one to remind me when I have free time, most likely when I do a weekly sweep on the board to update my list [which kinda long overdue].

And fever made an appointment for the rest of my weekend.

I apologize profusely for that.

Learning from that mistake, I've reached to my contact before I made this post. I'll be waiting for their reply and will give you an update.

Hey @holydarkness,
Any news from ur side ?

I'll be taking the next step if I don't hear back from them within 5 days.

Thank you very much.

[holydarkness]

Hey @holydarkness,
Any news from ur side ?

I'll be taking the next step if I don't hear back from them within 5 days.

Thank you very much.

Not that worth to be shared. Last I inquired about this matter [alongside other matters], they said that they'll look into it and update me when they know more, and I've yet to be updated about this since.

Let me try to get them once more, and if we still can't get a significant development with this matter, I'll try another staff with more influence [though it means I'll have to brief them from the beginning].

[AHOYBRAUSE]

It's been 3.5 months since this case was published here and they still say they are looking into it?
I think at this point it's fair to assume there will be nothing happening from their side and OP should opt to start whatever the next step is.
Some weeks might be ok but 3.5 monthly is just not acceptable. OP just ants answers to his questions, it's not so hard to sit down for 5min and get these done and sent here or at least to holydarkness.

[holydarkness]

It's been 3.5 months since this case was published here and they still say they are looking into it?
I think at this point it's fair to assume there will be nothing happening from their side and OP should opt to start whatever the next step is.
Some weeks might be ok but 3.5 monthly is just not acceptable. OP just ants answers to his questions, it's not so hard to sit down for 5min and get these done and sent here or at least to holydarkness.

I think I've brushed upon the complexity of the situation somewhere in the past, though I probably didn't divulge further. Well...

From their explanation back then, the situation happened and what they tried to get to the bottom of, was how much fund involved in OP's other winning and losing. As it is known, casinos have a policy or two about voiding bets that's won from a game with issue.

With OP, I think, it's a tangled mess of hair, in a haystack, in a barn that's just swooped by tornado, then hit by meteor.

They need to retrace OP's activities, which fund involved and "tainted" by the winnings, and which fund is further tainted with the winning of those winnings, and so on, which fund is rightfully OP's, which fund should be voided and returned to the provider, how much is still owed to OP after, etc.

This is the part we've been waiting for all this time, the part I am not sure where exactly they stood, whether they've reached the end of this calculation or not, whether they found OP already in the plus or is there any fund that's payable to OP, etc.

I'll nudge them.

[JollyGood]

There is no reason to suspect BC.Game have done or are doing anything wrong especially if they are waiting for third party software suppliers to provide information and results of their investigations. Assuming BC.Game will not do anything or are not doing anything is probably incorrect but having said that, the time factor involved is something that does not look good for them as it has not been coming on to nearly four months.

Hopefully BC.Game will get in contact with the OP before he opts for other avenues but while all the investigations and queries were ongoing, there was not a reason or problem why the OP could not (or should not) have asked either of the two main arbiters to get involved.

It's been 3.5 months since this case was published here and they still say they are looking into it?
I think at this point it's fair to assume there will be nothing happening from their side and OP should opt to start whatever the next step is.
Some weeks might be ok but 3.5 monthly is just not acceptable. OP just ants answers to his questions, it's not so hard to sit down for 5min and get these done and sent here or at least to holydarkness.

[holydarkness]

OP, got a reply from my contact today, saying that they'll gather information about your situation from divisions being involved with the case, and they'll reach back to me with development.

I can understand if you're running out of patience due to the long delay and how slow this case is dragged. But, with a hope that they reached me with a verdict, do you mind to hold any intention to reach mediators for the time being? Perhaps we can get this resolved without further complicating the matter.

[0x13370]

Dear @holydarkness,

Thank you for your reply. I was pleased to hear back from you.

At this point, I have merely gathered information on the next steps to take in this case and the appropriate parties to contact...

I am aware of the efforts you have made to move my case forward, and I am very grateful for your assistance. For this reason, I am willing to be patient for a while before taking any further action.

I am confident that your contact will provide the necessary information for the proper handling of my case. Therefore, in order to facilitate the work of your new "contact," I will be patient. In return, I would like to be kept informed, either by yourself or a third party, of the progress of the case and the relevant details.

I would also like to draw your attention to the unusually long, even abusive, processing time of my case, given the complete lack of direct response from them for some time.

Thank you again for your involvement, and I hope this matter will be resolved favorably without the need for further intervention.

Sincerely,
0x13370

[0x13370]

It's been over half a year since this problem began, and I've been completely ignored.
This is unacceptable and shows a complete disregard for their customers.

I've had enough, and I'll be suing BC.Game starting Monday.

[holydarkness]

It's been over half a year since this problem began, and I've been completely ignored.
This is unacceptable and shows a complete disregard for their customers.

I've had enough, and I'll be suing BC.Game starting Monday.

First of all, to be fair and completely open, the part of statement that you've been "completely ignored" is not true. We continued our conversation through PM. Granted, it's kinda one sided with you asking for an update and I basically asked for your patience while I am pressing my contact. But that's simply because my contact is still trying their best to get everything out and untangle the mess. But it certainly does not translate into them ignoring you.

And since I know the depth of effort my contact tried to do to get something out of this issue, the statement of them disregarding their customer is --in my very personal opinion as someone who witnessed them relentlessly pursuing things across departments--- also not true.

Now, moving to your case, as I previously informed you earlier today through PM that they've finally got to their final words, and I ask if you'd prefer to continue the discussion by PM or publicly, of which you asked me to address it here and you prompt the discussion by your post above. So, here it is:

[beware of a wall of text]

To begin, my contact on BC have given their most to get the best outcome achievable to this situation. Just to give a better understanding why the case got dragged so long, though several weeks were wasted due to the case got buried with others and resurfaced only after I escalated to this contact, most of it is because they have to get back-and-forth, maneuvering between inter-department involved, reaching the provider [of which since the incident happen was no longer available on BC] to get a comprehensive understanding and the overall stat, of the player, game log, PnL, and I don't know what else. And then the meetings with the inter-departments higher-ups to argue the best outcome they can fought for the player.

Unfortunately, even with the exhaustive effort, they can't reimburse OP, for the reason as described below.

The statistic of the game and the final conclusion, the very bottom of the situation that build this case, was that OP deposited approximately 40 USD and won [withdrawn] a rather significantly higher amount from the winning, which achieved through exploiting bugs, which according to the ToS OP agreed, allows BC to confiscate the balances and void the winnings, which actually happened to the rest of the fund as stated for the disputed amount of this case.

To summarize, though this thread got dragged for so long, it can actually be resolved from months ago, through BC's statements earlier on this thread: OP was found to exploit bugs, that is a breach of ToS, clause 13 [talkimg is down again, so I can't provide the snippet of it] that prompt them to lock his account and confiscate the amount mentioned as disputed. However, they gave a wiggle room, to let OP argue if he think the amount is not justified and certain amount is rightfully his, he should provide supporting evidence so they can review it.

And that is where the stretch happened. We asked BC to investigate through the intertwined wons and loses, wagers and profits and withdraws and whatever other factor involved; which fund is tainted and entitled to be confiscated, and which is not and should be OP's.

So here we stand, back to square one with their initial response as the verdict, that their decision to confiscate the fund and the amount being confiscated has already done fairly and accordingly.

I hope this clarify things.