metaspins casino scammed me with amount more that 180 000 usdt

[JollyGood]

Of course, I have already contacted lawyers. When something becomes clear, I will post it here. the amount is very large

Keep us posted regarding the lawyer you contacted.

Why does a hi stake player need a second account? this is nonsense that’s why he can’t explain anything. Before this, for this reason, they were no longer withdrawn to me. but you haven't read all this. or you have some difficulties in perception.

There is no difficulty in perception. This post from Metaspins.com seems fairly conclusive. The stance they have chosen to take means they are citing your breach of rules for all of your accounts being banned. They have no intention of letting you withdraw any funds that were won as a result of breaching the terms and conditions therefore your options are limited and none would probably help you receive any funds.

[holydarkness]

Of course, I have already contacted lawyers. When something becomes clear, I will post it here. the amount is very large

Keep us posted regarding the lawyer you contacted.

Why does a hi stake player need a second account? this is nonsense that’s why he can’t explain anything. Before this, for this reason, they were no longer withdrawn to me. but you haven't read all this. or you have some difficulties in perception.

There is no difficulty in perception. This post from Metaspins.com seems fairly conclusive. The stance they have chosen to take means they are citing your breach of rules for all of your accounts being banned. They have no intention of letting you withdraw any funds that were won as a result of breaching the terms and conditions therefore your options are limited and none would probably help you receive any funds.

On the other side, it's worth noting that OP was previously locked from withdrawals for the very same accusation he currently have right now, and that limitation was temporarily "revoked" once he lost a lot. They let him play and withdraw instead of verifying their findings, for a while, only to have that situation reemerged [this time his entire account got locked] when he once again tries to withdraw big.

So, I think it's only fair to consider that the casino also plays a dirty hand here. Since they can still be online from the last time I tried to get it clarified, I don't think they have any intention to straighten it. And I tend to think the reluctance was due to that the situation is true.

I am not saying OP is not wrong here, the casino's finding might be true, that OP had multi-acc, but that doesn't justify their action to lock withdrawal feature so the player can lose big, unlock it once the balance drained, and re-block them when he tries to made another big withdrawal.

I am leaving a negative tag for this, as it is a trait that's very detrimental for a casino and it exposes the community to a risk.

Metaspin's.com, feel free to pop back whenever you're ready to give plausible explanation.

[JollyGood]

If there has been any blatant deliberate act that traps players in to a cycle by locking withdrawals citing breaches of terms and conditions when there are huge amounts involved, then it is unacceptable.

If they do that while at the same time allowing for deposits to take place in order to entice/allow players to continue placing wagers in the hope they lose then unlock withdrawals when the amounts are smaller, it is basically a combination of many words including cheating, fraud and scam.

Metaspins.com do you have any comment to make about this?

On the other side, it's worth noting that OP was previously locked from withdrawals for the very same accusation he currently have right now, and that limitation was temporarily "revoked" once he lost a lot. They let him play and withdraw instead of verifying their findings, for a while, only to have that situation reemerged [this time his entire account got locked] when he once again tries to withdraw big.

So, I think it's only fair to consider that the casino also plays a dirty hand here. Since they can still be online from the last time I tried to get it clarified, I don't think they have any intention to straighten it. And I tend to think the reluctance was due to that the situation is true.

I am not saying OP is not wrong here, the casino's finding might be true, that OP had multi-acc, but that doesn't justify their action to lock withdrawal feature so the player can lose big, unlock it once the balance drained, and re-block them when he tries to made another big withdrawal.

I am leaving a negative tag for this, as it is a trait that's very detrimental for a casino and it exposes the community to a risk.

Metaspin's.com, feel free to pop back whenever you're ready to give plausible explanation.

[aleks86]

Of course, I have already contacted lawyers. When something becomes clear, I will post it here. the amount is very large

Keep us posted regarding the lawyer you contacted.

Why does a hi stake player need a second account? this is nonsense that’s why he can’t explain anything. Before this, for this reason, they were no longer withdrawn to me. but you haven't read all this. or you have some difficulties in perception.

There is no difficulty in perception. This post from Metaspins.com seems fairly conclusive. The stance they have chosen to take means they are citing your breach of rules for all of your accounts being banned. They have no intention of letting you withdraw any funds that were won as a result of breaching the terms and conditions therefore your options are limited and none would probably help you receive any funds.

metaspins post is absolutely empty words. I have account with them with 180000 usdt, and they just want to steal it saying about some other account.

[aleks86]

Just saying, "You broken some rule, having multiaccount that why we arrest 185000 usdt". This is absolute scam. Of course, they can register account and verify in with same name surname and adress. But what reason to do it for me? what reason to registred one more account and risk with extra larger balances... ofc no reason.

[Metaspins.com]

Of course, I have already contacted lawyers. When something becomes clear, I will post it here. the amount is very large

Keep us posted regarding the lawyer you contacted.

Why does a hi stake player need a second account? this is nonsense that’s why he can’t explain anything. Before this, for this reason, they were no longer withdrawn to me. but you haven't read all this. or you have some difficulties in perception.

There is no difficulty in perception. This post from Metaspins.com seems fairly conclusive. The stance they have chosen to take means they are citing your breach of rules for all of your accounts being banned. They have no intention of letting you withdraw any funds that were won as a result of breaching the terms and conditions therefore your options are limited and none would probably help you receive any funds.

On the other side, it's worth noting that OP was previously locked from withdrawals for the very same accusation he currently have right now, and that limitation was temporarily "revoked" once he lost a lot. They let him play and withdraw instead of verifying their findings, for a while, only to have that situation reemerged [this time his entire account got locked] when he once again tries to withdraw big.

So, I think it's only fair to consider that the casino also plays a dirty hand here. Since they can still be online from the last time I tried to get it clarified, I don't think they have any intention to straighten it. And I tend to think the reluctance was due to that the situation is true.

I am not saying OP is not wrong here, the casino's finding might be true, that OP had multi-acc, but that doesn't justify their action to lock withdrawal feature so the player can lose big, unlock it once the balance drained, and re-block them when he tries to made another big withdrawal.

I am leaving a negative tag for this, as it is a trait that's very detrimental for a casino and it exposes the community to a risk.

Metaspin's.com, feel free to pop back whenever you're ready to give plausible explanation.

Hi again,

We have not previously accused this customer of having multiple accounts, nor have we reopened an account after determining such a breach of our terms and conditions. We do not close accounts without reason, nor do we reinstate accounts once it has been established that multiple accounts were created in violation of our policies.

While we have investigated this customer's gameplay several times following significant wins, resulting in withholding withdrawals during these reviews, we would like to emphasize that this is a standard procedure. Once such gameplay checks with providers have been completed, we have promptly paid out all previous significant winnings. As previously stated, all communication regarding past withdrawals has been promptly and transparently conveyed to the customer via email or in LiveChat.

It was recently that we discovered and can prove that this customer has multiple accounts, which constitutes a breach of our terms and conditions. Consequently, the account has been disabled.

We hope this clarifies any questions you may have regarding the situation.

Kind Regards,
Metaspins Customer Experience Team

[Pmalek]

It was recently that we discovered and can prove that this customer has multiple accounts, which constitutes a breach of our terms and conditions. Consequently, the account has been disabled.

Can you tell us what the player did with those multiple accounts? Did he abuse bonuses? Did he use the accounts to circumvent betting limits? Did you find evidence of arbitrage betting? Please share more information about the wrongdoings, not just the fact he had multiple accounts.

[holydarkness]

[...]
I am not saying OP is not wrong here, the casino's finding might be true, that OP had multi-acc, but that doesn't justify their action to lock withdrawal feature so the player can lose big, unlock it once the balance drained, and re-block them when he tries to made another big withdrawal.

I am leaving a negative tag for this, as it is a trait that's very detrimental for a casino and it exposes the community to a risk.

Metaspin's.com, feel free to pop back whenever you're ready to give plausible explanation.

Hi again,

We have not previously accused this customer of having multiple accounts, nor have we reopened an account after determining such a breach of our terms and conditions. We do not close accounts without reason, nor do we reinstate accounts once it has been established that multiple accounts were created in violation of our policies.

While we have investigated this customer's gameplay several times following significant wins, resulting in withholding withdrawals during these reviews, we would like to emphasize that this is a standard procedure. Once such gameplay checks with providers have been completed, we have promptly paid out all previous significant winnings. As previously stated, all communication regarding past withdrawals has been promptly and transparently conveyed to the customer via email or in LiveChat.

It was recently that we discovered and can prove that this customer has multiple accounts, which constitutes a breach of our terms and conditions. Consequently, the account has been disabled.

We hope this clarifies any questions you may have regarding the situation.

Kind Regards,
Metaspins Customer Experience Team

Thank you for coming back to this thread and attempting to address the matter. I understand correctly that the previous situation with OP around last year, where his withdrawal function was temporarily disabled was due to a big win [and yes, I understand that this is a standard procedure shared amongst many casinos] instead of multi-acc accusation, and that OP was already well informed about this through email?

If it's not too much to ask, can the email or chat about this be shared to public for verification purpose, so that we know you did not just made up the story? I believe OP won't mind and won't consider it as a breach of his privacy, and is giving his blessing for this, as/if he didn't have anything to hide.

OP, aleks86, you can prove their defense to be wrong if it is what happened [that the previous situation last year was about multi-acc]. I believe, judging from their explanation above, they send you an email with some explanation? If the situation is like what you described instead of what they told us, then the email will rather likely to state your withdrawal got temporarily frozen for multi-acc situation instead of simply being investigated.

[aleks86]

[...]
I am not saying OP is not wrong here, the casino's finding might be true, that OP had multi-acc, but that doesn't justify their action to lock withdrawal feature so the player can lose big, unlock it once the balance drained, and re-block them when he tries to made another big withdrawal.

I am leaving a negative tag for this, as it is a trait that's very detrimental for a casino and it exposes the community to a risk.

Metaspin's.com, feel free to pop back whenever you're ready to give plausible explanation.

Hi again,

We have not previously accused this customer of having multiple accounts, nor have we reopened an account after determining such a breach of our terms and conditions. We do not close accounts without reason, nor do we reinstate accounts once it has been established that multiple accounts were created in violation of our policies.

While we have investigated this customer's gameplay several times following significant wins, resulting in withholding withdrawals during these reviews, we would like to emphasize that this is a standard procedure. Once such gameplay checks with providers have been completed, we have promptly paid out all previous significant winnings. As previously stated, all communication regarding past withdrawals has been promptly and transparently conveyed to the customer via email or in LiveChat.

It was recently that we discovered and can prove that this customer has multiple accounts, which constitutes a breach of our terms and conditions. Consequently, the account has been disabled.

We hope this clarifies any questions you may have regarding the situation.

Kind Regards,
Metaspins Customer Experience Team

Thank you for coming back to this thread and attempting to address the matter. I understand correctly that the previous situation with OP around last year, where his withdrawal function was temporarily disabled was due to a big win [and yes, I understand that this is a standard procedure shared amongst many casinos] instead of multi-acc accusation, and that OP was already well informed about this through email?

If it's not too much to ask, can the email or chat about this be shared to public for verification purpose, so that we know you did not just made up the story? I believe OP won't mind and won't consider it as a breach of his privacy, and is giving his blessing for this, as/if he didn't have anything to hide.

OP, aleks86, you can prove their defense to be wrong if it is what happened [that the previous situation last year was about multi-acc]. I believe, judging from their explanation above, they send you an email with some explanation? If the situation is like what you described instead of what they told us, then the email will rather likely to state your withdrawal got temporarily frozen for multi-acc situation instead of simply being investigated.

last year they frozen my withdraws with reason that I have some linked account, You saw screenshot about it. Now like I understand metaspins scam casino agent said taht they just verified winnings. It is already bullshit. About my account disabled.  I wrote, that one day i tried to login to gamble. and saw that account are closed. I asked in chat, only then, they send me some email, where asked about some emails, which are registred at metaspins too, and they asked about this emails. One from this email was my brother email, and then of course, I said about it. But You need to know, that my brother registred at this casino more that year ago. and he live not in same flat, HE LIVE IN OTHER COUNTRY. I wrote to metaspins that this account is my brother account. But after I asked my brother, he said that when he registred and made deposit, casino instantly blocked him.
But none of this matters. I played in the casino for 9 months, and they blocked me only when I received winnings many times in a row. then they decided to “find” some multi-accounts. It’s clear that I, as a hi stakes player, don’t need this at all.

[aleks86]

https://freeimage.host/i/d3l4Ac7

last time when i had big amount of withdraws, we had same situation, but after few days I loosed this balance, and metaspins do not closed my account. Aftter 2-3 week they given me good bonus.
this is very smart scammers.

Here I wrote LINK, where you can see, that scam casino metaspins previosly when I had nice winnings, also wrote and waste time. But that time ( about 8 months ago) I loosed my balance.
Casino do nto closed account, After that they send me bonus. I will try to find this email, where after some "linked" account they offer bonus. ofc... they understand that I am sweet gambler.
This is absurd.

[aleks86]

It was recently that we discovered and can prove that this customer has multiple accounts, which constitutes a breach of our terms and conditions. Consequently, the account has been disabled.

Can you tell us what the player did with those multiple accounts? Did he abuse bonuses? Did he use the accounts to circumvent betting limits? Did you find evidence of arbitrage betting? Please share more information about the wrongdoings, not just the fact he had multiple accounts.

Previously I wrote, I played only slots with max bet. "The fact" that I have multi acc is absolute FAKE reason from scam casino metaspins to steal 185 000 usdt.

[holydarkness]

https://freeimage.host/i/d3l4Ac7

last time when i had big amount of withdraws, we had same situation, but after few days I loosed this balance, and metaspins do not closed my account. Aftter 2-3 week they given me good bonus.
this is very smart scammers.

Here I wrote LINK, where you can see, that scam casino metaspins previosly when I had nice winnings, also wrote and waste time. But that time ( about 8 months ago) I loosed my balance.
Casino do nto closed account, After that they send me bonus. I will try to find this email, where after some "linked" account they offer bonus. ofc... they understand that I am sweet gambler.
This is absurd.

Ahh, my apology. With several cases at hand at the same time, sometimes it's rather hard to remember which case provides what.

Metaspins.com, could you please clarify the incriminating evidence above? It's exactly the opposite of what you tell us for your defense. The account was not previously locked for internal investigation, OP was already suspected for multi-acc since last year and got his withdrawal confiscated for it, yet at later time he were allowed to withdraw.


I'd like to make it clear that I am currently not touching the allegation of OP having multi-acc, not because I believe it's to be 100% untrue, I simply choose to tackle one situation at a time.

[aleks86]

https://talkimg.com/images/2024/07/04/oRQna.png
https://freeimage.host/i/d3l4Ac7

last time when i had big amount of withdraws, we had same situation, but after few days I loosed this balance, and metaspins do not closed my account. Aftter 2-3 week they given me good bonus.
this is very smart scammers.

Here I wrote LINK, where you can see, that scam casino metaspins previosly when I had nice winnings, also wrote and waste time. But that time ( about 8 months ago) I loosed my balance.
Casino do nto closed account, After that they send me bonus. I will try to find this email, where after some "linked" account they offer bonus. ofc... they understand that I am sweet gambler.
This is absurd.

Ahh, my apology. With several cases at hand at the same time, sometimes it's rather hard to remember which case provides what.

Metaspins.com, could you please clarify the incriminating evidence above? It's exactly the opposite of what you tell us for your defense. The account was not previously locked for internal investigation, OP was already suspected for multi-acc since last year and got his withdrawal confiscated for it, yet at later time he were allowed to withdraw.


I'd like to make it clear that I am currently not touching the allegation of OP having multi-acc, not because I believe it's to be 100% untrue, I simply choose to tackle one situation at a time.

Do you think they read your message? Why do you think they didn't answer it? Do you think an honest casino can behave this way towards players who make deposits with their own money?

[holydarkness]

Do you think they read your message? Why do you think they didn't answer it? Do you think an honest casino can behave this way towards players who make deposits with their own money?

What do I think about their behavior of withholding your fund and re-enable withdrawal once losing big is pretty much described through me leaving them a tag. Do I think they read my message? Well, when an account get an orange number on their profile, they usually notices it rather right away and, more likely than not, read the reference on the tag [if there's any]. So, yeah.

One thing that I think worth aired, though, is that I personally think they're not the sole bad actor here. My gut feeling somehow said that this is a situation where a scammer got scammed. Their action of locking your account from making a withdrawal, and then re-enabled it [once the fund drained] without having their allegation of multi-acc abuse cleared is questionable, but I believe their findings are not unfounded. So this is a case of you finally got what's coming to you.

Why I think this is the situation here? Well, aside from when casino usually are right when they made this kind of findings [they spent tens of thousands, if not hundred of thousands, dollars to get their detection algorithm to be rather precise] and other reason I can't disclose, the main factor is your story of your brother's email.

It sounds... a bit weird.

To have a casino to point out one specific email address that somehow happened to be your brother's email instead of a stranger, not to mention who live in other country? What's the chance? You both using similar address like aleks86@emailprovider and aleks87@emailprovider?

[flotNo]

Do you think they read your message? Why do you think they didn't answer it? Do you think an honest casino can behave this way towards players who make deposits with their own money?

What do I think about their behavior of withholding your fund and re-enable withdrawal once losing big is pretty much described through me leaving them a tag. Do I think they read my message? Well, when an account get an orange number on their profile, they usually notices it rather right away and, more likely than not, read the reference on the tag [if there's any]. So, yeah.

One thing that I think worth aired, though, is that I personally think they're not the sole bad actor here. My gut feeling somehow said that this is a situation where a scammer got scammed. Their action of locking your account from making a withdrawal, and then re-enabled it [once the fund drained] without having their allegation of multi-acc abuse cleared is questionable, but I believe their findings are not unfounded. So this is a case of you finally got what's coming to you.

Why I think this is the situation here? Well, aside from when casino usually are right when they made this kind of findings [they spent tens of thousands, if not hundred of thousands, dollars to get their detection algorithm to be rather precise] and other reason I can't disclose, the main factor is your story of your brother's email.

It sounds... a bit weird.

To have a casino to point out one specific email address that somehow happened to be your brother's email instead of a stranger, not to mention who live in other country? What's the chance? You both using similar address like aleks86@emailprovider and aleks87@emailprovider?

Just wanted to add to this thread. Metaspins bonuses all come with MAX wagering limits. Usually 5-25$ per spin/bet. The fact that they kept giving him bonuses with those limits means they just kept expecting him to lose the funds. Also someone who is depositing 100,000 is not going to want to be limited to 25$ spins, even if OP did have another account its impossible to abuse the system when you include their rollover and wagering limitations. On top of that we saw Metaspins straight up lie in this thread about the reason they locked OPs original account. This is enough red flags for anyone to realize its not safe. There are countless other casinos that do similar tactics, when you win big theyll find a reason to not pay out. Ive seen other Metaspins members lose their funds on big withdraw requests when suddenly Metaspins cared they used a "VPN". But you can see they advertise using it and don't block anyone until you win big.

[JollyGood]

There have been several posts after your post therefore but you did not address any of the questions and concerns that were being raised. A lack of engaging with the community will not help bring a positive light for the casino? Furthermore, has there been any significant development? I ask because the OP has not been active in this thread since 9th July 2024 yet has been vocal in defending his position throughout until that point and your account was last active on 24th July 2024.

Hi again,

We have not previously accused this customer of having multiple accounts, nor have we reopened an account after determining such a breach of our terms and conditions. We do not close accounts without reason, nor do we reinstate accounts once it has been established that multiple accounts were created in violation of our policies.

While we have investigated this customer's gameplay several times following significant wins, resulting in withholding withdrawals during these reviews, we would like to emphasize that this is a standard procedure. Once such gameplay checks with providers have been completed, we have promptly paid out all previous significant winnings. As previously stated, all communication regarding past withdrawals has been promptly and transparently conveyed to the customer via email or in LiveChat.

It was recently that we discovered and can prove that this customer has multiple accounts, which constitutes a breach of our terms and conditions. Consequently, the account has been disabled.

We hope this clarifies any questions you may have regarding the situation.

Kind Regards,
Metaspins Customer Experience Team

[flotNo]

It's easier for them to sweep it under the rug and hope it goes away. Whether or not OP was 'abusing bonuses' doesnt detract from the fact that they lied about their correspondence and reasoning behind the initial account review.

There have been several posts after your post therefore but you did not address any of the questions and concerns that were being raised. A lack of engaging with the community will not help bring a positive light for the casino? Furthermore, has there been any significant development? I ask because the OP has not been active in this thread since 9th July 2024 yet has been vocal in defending his position throughout until that point and your account was last active on 24th July 2024.

Hi again,

We have not previously accused this customer of having multiple accounts, nor have we reopened an account after determining such a breach of our terms and conditions. We do not close accounts without reason, nor do we reinstate accounts once it has been established that multiple accounts were created in violation of our policies.

While we have investigated this customer's gameplay several times following significant wins, resulting in withholding withdrawals during these reviews, we would like to emphasize that this is a standard procedure. Once such gameplay checks with providers have been completed, we have promptly paid out all previous significant winnings. As previously stated, all communication regarding past withdrawals has been promptly and transparently conveyed to the customer via email or in LiveChat.

It was recently that we discovered and can prove that this customer has multiple accounts, which constitutes a breach of our terms and conditions. Consequently, the account has been disabled.

We hope this clarifies any questions you may have regarding the situation.

Kind Regards,
Metaspins Customer Experience Team

[JollyGood]

Personally, I would like to see more transparency from online casino and gaming websites because those that are registered members deserve to be treated with courtesy and respect. In this particular claim, both the OP and the casino are not posting here therefore we do not know if there have been any developments.

Until/unless there is an update we will not know if the casino is trying to sweep anything under the carpet, it seems more likely they simply do not frequent the forum enough or hold it in high regard.

It's easier for them to sweep it under the rug and hope it goes away. Whether or not OP was 'abusing bonuses' doesnt detract from the fact that they lied about their correspondence and reasoning behind the initial account review.

[holydarkness]

Personally, I would like to see more transparency from online casino and gaming websites because those that are registered members deserve to be treated with courtesy and respect. In this particular claim, both the OP and the casino are not posting here therefore we do not know if there have been any developments.

Until/unless there is an update we will not know if the casino is trying to sweep anything under the carpet, it seems more likely they simply do not frequent the forum enough or hold it in high regard.

It's easier for them to sweep it under the rug and hope it goes away. Whether or not OP was 'abusing bonuses' doesnt detract from the fact that they lied about their correspondence and reasoning behind the initial account review.

It's a rather old case [I've mark it as invalid on my list], but a very quick refresher course tell me that it was an interesting one, where both sides are proven to have their hand in red by each of their counter-accusation. The OP had several accounts, thus he violated the ToS and I don't think he'll return to comment further as the whole accusation became invalid.

At the same time, the casino also plays dirty by deactivating OP's withdrawal feature when he won big, then that restriction disappeared when he lost the balance, only to reappear when he won another big games. IIRC, they tried to defend themselves by saying that the previous blocking was followed by investigation, but OP said he never submitted any KYC documentation as they claimed they had asked him, and the restriction [evidently] got lifted by itself once he drained his fund.

I've ask them for clarification, they were online several times since the inquiry, yet decided to leave this matter unattended, of which I highly think it's because they don't have any good answer to defend themselves, because their hand is also red, just like OP's. Thus, the negative tag I am leaving for them.

[JollyGood]

That practice of disabling customer withdrawals (but allowing them to deposit and play when large winnings were due) used to be fairly wide spread until several years ago. I know some casinos/gaming websites still do it but nowadays it seems to be mentioned less whenever scam accusations are made. I think it is a practice Metaspins should not be engaging as it should have been stopped across the industry a long time ago.

The OP was not entirely honest, that is clear but he will be forgotten soon however the casino would want to have longevity therefore their conduct in this matter is baffling.

At the same time, the casino also plays dirty by deactivating OP's withdrawal feature when he won big, then that restriction disappeared when he lost the balance, only to reappear when he won another big games. IIRC, they tried to defend themselves by saying that the previous blocking was followed by investigation, but OP said he never submitted any KYC documentation as they claimed they had asked him, and the restriction [evidently] got lifted by itself once he drained his fund.