💎 The Change Ltd automatic Cryptocurrency Exchange | Official company

[rreplayworld]

Hello everyone, I exchanged TRC20 for Ethereum, and the exchange decided to freeze my tether from the stock exchange and now is deliberately not responding to me, but is reading my messages. They only wrote that I need to pass verification, so I assume that the exchange is involved in an AML scam.

I thought such cases were less common for USDT. Contact the support team and you need to tell them that you cannot complete KYC, and then they will give you a refund option, but your ETH transaction will not be completed (and you may be prevented from using the service in the future).

On Russian language forums this exchanger has already been labeled as a scam.

[The Change Ltd]

Hello everyone, I exchanged TRC20 for Ethereum, and the exchange decided to freeze my tether from the stock exchange and now is deliberately not responding to me, but is reading my messages. They only wrote that I need to pass verification, so I assume that the exchange is involved in an AML scam.
the exchange service provides a link to a third-party KYS verification service that does not work in Russia.
The cryptocurrency exchanger is unlawfully holding your low-risk USDT due to KYC disputes, with no response despite Veriff IP blocks common for Russian users.


request: gCrtG9o27Aqh

Good afternoon,

Thank you for your review. We would like to clarify the situation in detail.

At this moment, the KYC procedure has not been successfully completed on your side. Earlier, you reported difficulties accessing the Veriff verification page; however, you did not experience such issues before. According to Veriff’s system logs, the following irregularities were detected:

Device and network:
• Data center usage detected
• Network and browser timezone mismatch
• Session traffic proxied
• Document and device country mismatch
• Document and network country mismatch

Session:
• Session accessed from multiple countries

We informed you that it is required to disable VPN and other anonymization tools. Despite this, the logs show that you simply switched your VPN to another country instead of disabling it completely.

We would also like to emphasize that Veriff officially supports Russian users. As stated on their website, they accept Russian documents, and this is confirmed by the regular successful verifications of our clients from Russia. Moreover, a user who completed the verification after the date of your incident passed the KYC process without any issues, which we can confirm with the screenshot provided below.

We do not use any third-party verification services besides Veriff. Sending passport data via Telegram, as you suggested, is strictly prohibited by compliance and security standards, especially considering the risks revealed in your verification attempts.

Your funds are not being “illegally held” — this is part of mandatory AML/KYC requirements that we are legally obligated to follow. There are no delays or inaction on our side: we are simply waiting for you to complete the verification in normal conditions, without the use of VPN, proxy, or other anonymization tools.

Please proceed with the verification properly. We are ready to finalize your case immediately once the KYC process is successfully completed.

[The Change Ltd]

💸 November with The Change: Monthly results

This month, we’ve achieved some great milestones:

🔹 Completed 2750 orders — that’s one every 15 minutes on average!
🔹 Reached a monthly volume of $11 026 000
🔹 Celebrated Black Friday
🔹 Established new partnerships

It has been an extremely busy month — in the new one, we plan to delight you with a big giveaway and a design update.

🖥 The Change | Telegram (https://t.me/TheChange_Intl) | Chat (https://t.me/thechange_chat) | Instagram (https://www.instagram.com/thechange_ltd/) | tc.ltd (https://tc.ltd/)

[rreplayworld]

Hello everyone, I exchanged TRC20 for Ethereum, and the exchange decided to freeze my tether from the stock exchange and now is deliberately not responding to me, but is reading my messages. They only wrote that I need to pass verification, so I assume that the exchange is involved in an AML scam.
the exchange service provides a link to a third-party KYS verification service that does not work in Russia.
The cryptocurrency exchanger is unlawfully holding your low-risk USDT due to KYC disputes, with no response despite Veriff IP blocks common for Russian users.


request: gCrtG9o27Aqh

Good afternoon,

Thank you for your review. We would like to clarify the situation in detail.

At this moment, the KYC procedure has not been successfully completed on your side. Earlier, you reported difficulties accessing the Veriff verification page; however, you did not experience such issues before. According to Veriff’s system logs, the following irregularities were detected:

Device and network:
• Data center usage detected
• Network and browser timezone mismatch
• Session traffic proxied
• Document and device country mismatch
• Document and network country mismatch

Session:
• Session accessed from multiple countries

We informed you that it is required to disable VPN and other anonymization tools. Despite this, the logs show that you simply switched your VPN to another country instead of disabling it completely.

We would also like to emphasize that Veriff officially supports Russian users. As stated on their website, they accept Russian documents, and this is confirmed by the regular successful verifications of our clients from Russia. Moreover, a user who completed the verification after the date of your incident passed the KYC process without any issues, which we can confirm with the screenshot provided below.

We do not use any third-party verification services besides Veriff. Sending passport data via Telegram, as you suggested, is strictly prohibited by compliance and security standards, especially considering the risks revealed in your verification attempts.

Your funds are not being “illegally held” — this is part of mandatory AML/KYC requirements that we are legally obligated to follow. There are no delays or inaction on our side: we are simply waiting for you to complete the verification in normal conditions, without the use of VPN, proxy, or other anonymization tools.

Please proceed with the verification properly. We are ready to finalize your case immediately once the KYC process is successfully completed.

1. I initially tried to go through KYC with a VPN, because I did not know that it was required to pass this verification without means of anonymization, because at that time, I was in Serbia, where Russian services do not work without means of anonymization.
2. You refer to the Veriff logs and claim that I "switched the VPN", but this does not explain why, when trying from my real IP, the session does not end and verification is technically impossible. From a real IP, the Veriff page just loads endlessly for me and is actually inaccessible. This verification service works only through the Russian vds, which shows a lock on the Russian geo, therefore, your words have no evidence base. Instead of helping with the solution (for example, offering an alternative KYC method), you simply continue to insist on a standard procedure that does not work in the Russian Federation.
3. my usdt has a risk level below 1%, even as evidenced by your incomprehensible AML verification screen, which is illegally withholding my money.
In fact, the following is happening now: my funds are being held ILLEGALLY, and the only condition for their return is to pass a check that is technically impossible to complete. It looks like an imbalance of rights and responsibilities.: You have full control over my assets, and I don't have a single really working mechanism to return them.

please also note that this exchanger has a label on different sites as a "scam".

[The Change Ltd]

Good afternoon,

We would like to clarify the factual side of the situation once again, as your comments contain incorrect statements.

1. Completing KYC while using a VPN
You openly confirm that you initially attempted to pass KYC while using a VPN. According to Veriff’s logs, your verification attempts were made through proxies, data centers, and IP addresses from different countries. Under such conditions, KYC cannot be completed — this is a standard requirement for all international services, including banks and fintech platforms.

2. Regarding Veriff’s functionality for users from Russia and other countries
Your claim that verification is “technically impossible” does not reflect reality.

Veriff officially accepts Russian documents — this is stated on their website.

Our Russian users successfully pass KYC every day.

A user who completed verification after the date of your issue passed the KYC process without any problems — which is confirmed by our logs.

Therefore, the issue is not with Veriff or with geolocation, but with the conditions of your session (anonymization tools, country mismatches, proxied traffic, etc.).
If the page “loads endlessly” for you, this is caused by your device or network configuration, as this problem is not reproduced on our side and does not affect other users.

3. Regarding the “risk level” and the cleanliness of your funds
You are misinterpreting the data.
You do not have an AML-risk below 1% — the proportion of “tainted” funds in your transaction flow is approximately 1%.
These are different metrics. And even a minimal level of contamination does not exempt you from passing KYC.
Funds can only be returned after identity verification, which is an international legal requirement, not “withholding.”

4. Regarding the impossibility of returning funds without verification
We are legally obligated to complete KYC before issuing any refund.
As soon as verification is successfully completed, the refund will be processed immediately.

5. Regarding references to external websites
Citing forums where the administration labels all AML-compliant services as “scams” is not evidence. We operate strictly within regulatory requirements and follow international security standards.

[rreplayworld]

Good afternoon,

We would like to clarify the factual side of the situation once again, as your comments contain incorrect statements.

1. Completing KYC while using a VPN
You openly confirm that you initially attempted to pass KYC while using a VPN. According to Veriff’s logs, your verification attempts were made through proxies, data centers, and IP addresses from different countries. Under such conditions, KYC cannot be completed — this is a standard requirement for all international services, including banks and fintech platforms.

2. Regarding Veriff’s functionality for users from Russia and other countries
Your claim that verification is “technically impossible” does not reflect reality.

Veriff officially accepts Russian documents — this is stated on their website.

Our Russian users successfully pass KYC every day.

A user who completed verification after the date of your issue passed the KYC process without any problems — which is confirmed by our logs.

Therefore, the issue is not with Veriff or with geolocation, but with the conditions of your session (anonymization tools, country mismatches, proxied traffic, etc.).
If the page “loads endlessly” for you, this is caused by your device or network configuration, as this problem is not reproduced on our side and does not affect other users.

3. Regarding the “risk level” and the cleanliness of your funds
You are misinterpreting the data.
You do not have an AML-risk below 1% — the proportion of “tainted” funds in your transaction flow is approximately 1%.
These are different metrics. And even a minimal level of contamination does not exempt you from passing KYC.
Funds can only be returned after identity verification, which is an international legal requirement, not “withholding.”

4. Regarding the impossibility of returning funds without verification
We are legally obligated to complete KYC before issuing any refund.
As soon as verification is successfully completed, the refund will be processed immediately.

5. Regarding references to external websites
Citing forums where the administration labels all AML-compliant services as “scams” is not evidence. We operate strictly within regulatory requirements and follow international security standards.

You refer to Veriff's internal logs and claim that I used a VPN, but I was initially verified with a VPN because I was in Serbia, where access to Russian services without anonymization is blocked. When trying to pass KYC from my real Russian IP, the Veriff page just loads endlessly and is unavailable. This indicates geo-blocking by Veriff for Russian IP addresses, not my network or device.
Your words that Veriff officially accepts Russian documents do not remove the technical restrictions on access to the service in Russia. Also, my USDT has a risk level below 1%, so the retention of funds looks illegal, especially considering that you do not offer alternative ways to pass KYC.
You have provided only internal logs and explanations, but you have not provided any official documents, licenses, or confirmations of your answers.
The change disguises itself as a European service, but you actually have nothing to do with it.
I insist that you return my money!

[rreplayworld]

Good afternoon,

We would like to clarify the factual side of the situation once again, as your comments contain incorrect statements.

1. Completing KYC while using a VPN
You openly confirm that you initially attempted to pass KYC while using a VPN. According to Veriff’s logs, your verification attempts were made through proxies, data centers, and IP addresses from different countries. Under such conditions, KYC cannot be completed — this is a standard requirement for all international services, including banks and fintech platforms.

2. Regarding Veriff’s functionality for users from Russia and other countries
Your claim that verification is “technically impossible” does not reflect reality.

Veriff officially accepts Russian documents — this is stated on their website.

Our Russian users successfully pass KYC every day.

A user who completed verification after the date of your issue passed the KYC process without any problems — which is confirmed by our logs.

Therefore, the issue is not with Veriff or with geolocation, but with the conditions of your session (anonymization tools, country mismatches, proxied traffic, etc.).
If the page “loads endlessly” for you, this is caused by your device or network configuration, as this problem is not reproduced on our side and does not affect other users.

3. Regarding the “risk level” and the cleanliness of your funds
You are misinterpreting the data.
You do not have an AML-risk below 1% — the proportion of “tainted” funds in your transaction flow is approximately 1%.
These are different metrics. And even a minimal level of contamination does not exempt you from passing KYC.
Funds can only be returned after identity verification, which is an international legal requirement, not “withholding.”

4. Regarding the impossibility of returning funds without verification
We are legally obligated to complete KYC before issuing any refund.
As soon as verification is successfully completed, the refund will be processed immediately.

5. Regarding references to external websites
Citing forums where the administration labels all AML-compliant services as “scams” is not evidence. We operate strictly within regulatory requirements and follow international security standards.

In the legal field, you will work when you receive a license from the regulator whose citizens you serve, this license will be listed on your website, and your service will be in the regulator's register as approved. All your information is fake, which has no evidence base![/b]

[The Change Ltd]

We are a fully registered financial company operating under the jurisdiction of Panama. In Panama, there are no mandatory additional licenses required for the type of services we provide, and our legal status fully complies with local regulatory requirements.

All relevant corporate and legal information is publicly available on our official website.
Your statements regarding “fake information” are therefore unfounded and have no factual basis.

Our compliance procedures follow international AML/CTF standards, and all clients—regardless of nationality—are subject to the same requirements.

[rreplayworld]

We are a fully registered financial company operating under the jurisdiction of Panama. In Panama, there are no mandatory additional licenses required for the type of services we provide, and our legal status fully complies with local regulatory requirements.

All relevant corporate and legal information is publicly available on our official website.
Your statements regarding “fake information” are therefore unfounded and have no factual basis.

Our compliance procedures follow international AML/CTF standards, and all clients—regardless of nationality—are subject to the same requirements.

Your claims of "full registration" and "compliance with local requirements" have no legal force for users: you do not have a license, you are not registered as a regulated organization, and you cannot prove that you comply with international AML/KYC standards. In fact, you are simply using a formal registration in Panama to mask your lack of a real legal basis and accountability.

You claim that KYC through Veriff is technically possible for Russian users, but my experience shows the opposite: the Veriff page does not load from a real IP address, and access is only possible through VDS. This is typical geoblocking, not a "user problem." You do not offer alternative ways to pass KYC, which makes it impossible for me to get my funds back.
 
Your statements about "full legal registration" and "operating within the legal framework" look like an attempt to give the appearance of legality, rather than real guarantees. Withholding my funds in the absence of a legal basis and technical means of verification is illegal and requires immediate return.

[The Change Ltd]

We are a fully registered financial company operating under the jurisdiction of Panama. In Panama, there are no mandatory additional licenses required for the type of services we provide, and our legal status fully complies with local regulatory requirements.

All relevant corporate and legal information is publicly available on our official website.
Your statements regarding “fake information” are therefore unfounded and have no factual basis.

Our compliance procedures follow international AML/CTF standards, and all clients—regardless of nationality—are subject to the same requirements.

Your claims of "full registration" and "compliance with local requirements" have no legal force for users: you do not have a license, you are not registered as a regulated organization, and you cannot prove that you comply with international AML/KYC standards. In fact, you are simply using a formal registration in Panama to mask your lack of a real legal basis and accountability.

You claim that KYC through Veriff is technically possible for Russian users, but my experience shows the opposite: the Veriff page does not load from a real IP address, and access is only possible through VDS. This is typical geoblocking, not a "user problem." You do not offer alternative ways to pass KYC, which makes it impossible for me to get my funds back.
 
Your statements about "full legal registration" and "operating within the legal framework" look like an attempt to give the appearance of legality, rather than real guarantees. Withholding my funds in the absence of a legal basis and technical means of verification is illegal and requires immediate return.

1️⃣ There is NO mandatory license for crypto exchangers in Panama

This is a legal fact.
Panama does not require a financial license for companies that provide virtual asset exchange services.

Why?
Because virtual assets are not classified as regulated financial instruments under Panamanian law.

So your demand for a “license” is simply irrelevant —
you are asking for a document that does not exist in this jurisdiction.

2️⃣ Panama recognizes VASP status, but VASP registration is OPTIONAL

Yes, Panama has a VASP category.
No, it is not mandatory.
It is purely voluntary.

A company is fully allowed to operate without registering as a VASP, and this is completely legal.

Your attempt to portray optional registration as a “legal requirement” is incorrect and misleading.

3️⃣ We fully comply with Panama’s AML Law 23 (2015)

Law 23 is the central AML/CTF regulation in Panama.
It establishes compliance requirements — not licensing.

We comply with everything the law requires.
You, on the other hand, are referencing regulations that simply do not exist.

4️⃣ Returning funds without KYC is illegal under Panamanian AML law

Under Law 23:

a refund is considered a financial operation

financial operations cannot be processed without customer identification

So what you call “illegal withholding of funds” is, in reality:
legal AML compliance that we are obligated to follow.

You are essentially demanding that we break the law for your convenience.
Obviously, that will not happen.

5️⃣ Your accusations of “illegality” or “lack of accountability” have no factual or legal basis

You are:

demanding a license that does not mandatory,

ignoring the actual regulatory framework,

and making conclusions based on assumptions, not law.

Nothing you’ve claimed is supported by Panamanian legislation or international AML standards.

🔚 Conclusion

We operate fully within the legal framework of Panama.
We meet all AML/CTF obligations.
We are not required to have a license because such a requirement does not exist.

Your “legal arguments” collapse immediately when compared with actual regulation.

If you want to discuss law, at least start by reading it.

[rreplayworld]

We are a fully registered financial company operating under the jurisdiction of Panama. In Panama, there are no mandatory additional licenses required for the type of services we provide, and our legal status fully complies with local regulatory requirements.

All relevant corporate and legal information is publicly available on our official website.
Your statements regarding “fake information” are therefore unfounded and have no factual basis.

Our compliance procedures follow international AML/CTF standards, and all clients—regardless of nationality—are subject to the same requirements.

Your claims of "full registration" and "compliance with local requirements" have no legal force for users: you do not have a license, you are not registered as a regulated organization, and you cannot prove that you comply with international AML/KYC standards. In fact, you are simply using a formal registration in Panama to mask your lack of a real legal basis and accountability.

You claim that KYC through Veriff is technically possible for Russian users, but my experience shows the opposite: the Veriff page does not load from a real IP address, and access is only possible through VDS. This is typical geoblocking, not a "user problem." You do not offer alternative ways to pass KYC, which makes it impossible for me to get my funds back.
 
Your statements about "full legal registration" and "operating within the legal framework" look like an attempt to give the appearance of legality, rather than real guarantees. Withholding my funds in the absence of a legal basis and technical means of verification is illegal and requires immediate return.

1️⃣ There is NO mandatory license for crypto exchangers in Panama

This is a legal fact.
Panama does not require a financial license for companies that provide virtual asset exchange services.

Why?
Because virtual assets are not classified as regulated financial instruments under Panamanian law.

So your demand for a “license” is simply irrelevant —
you are asking for a document that does not exist in this jurisdiction.

2️⃣ Panama recognizes VASP status, but VASP registration is OPTIONAL

Yes, Panama has a VASP category.
No, it is not mandatory.
It is purely voluntary.

A company is fully allowed to operate without registering as a VASP, and this is completely legal.

Your attempt to portray optional registration as a “legal requirement” is incorrect and misleading.

3️⃣ We fully comply with Panama’s AML Law 23 (2015)

Law 23 is the central AML/CTF regulation in Panama.
It establishes compliance requirements — not licensing.

We comply with everything the law requires.
You, on the other hand, are referencing regulations that simply do not exist.

4️⃣ Returning funds without KYC is illegal under Panamanian AML law

Under Law 23:

a refund is considered a financial operation

financial operations cannot be processed without customer identification

So what you call “illegal withholding of funds” is, in reality:
legal AML compliance that we are obligated to follow.

You are essentially demanding that we break the law for your convenience.
Obviously, that will not happen.

5️⃣ Your accusations of “illegality” or “lack of accountability” have no factual or legal basis

You are:

demanding a license that does not mandatory,

ignoring the actual regulatory framework,

and making conclusions based on assumptions, not law.

Nothing you’ve claimed is supported by Panamanian legislation or international AML standards.

🔚 Conclusion

We operate fully within the legal framework of Panama.
We meet all AML/CTF obligations.
We are not required to have a license because such a requirement does not exist.

Your “legal arguments” collapse immediately when compared with actual regulation.

If you want to discuss law, at least start by reading it.

You simultaneously claim that you are not a financial institution, since you "do not need a license," and at the same time refer to the rules applicable to financial transactions when it comes to refunding my funds. If a refund is a financial transaction with strict AML obligations, then you are de facto positioning yourself as a financial service for which the issue of licenses, registration, and supervision can no longer be dismissed with the phrase "we don't need anything under Panamanian law." This is a logical contradiction in your position.
At least read what you generate in AI

[rreplayworld]

We are a fully registered financial company operating under the jurisdiction of Panama. In Panama, there are no mandatory additional licenses required for the type of services we provide, and our legal status fully complies with local regulatory requirements.

All relevant corporate and legal information is publicly available on our official website.
Your statements regarding “fake information” are therefore unfounded and have no factual basis.

Our compliance procedures follow international AML/CTF standards, and all clients—regardless of nationality—are subject to the same requirements.

Your claims of "full registration" and "compliance with local requirements" have no legal force for users: you do not have a license, you are not registered as a regulated organization, and you cannot prove that you comply with international AML/KYC standards. In fact, you are simply using a formal registration in Panama to mask your lack of a real legal basis and accountability.

You claim that KYC through Veriff is technically possible for Russian users, but my experience shows the opposite: the Veriff page does not load from a real IP address, and access is only possible through VDS. This is typical geoblocking, not a "user problem." You do not offer alternative ways to pass KYC, which makes it impossible for me to get my funds back.
 
Your statements about "full legal registration" and "operating within the legal framework" look like an attempt to give the appearance of legality, rather than real guarantees. Withholding my funds in the absence of a legal basis and technical means of verification is illegal and requires immediate return.

1️⃣ There is NO mandatory license for crypto exchangers in Panama

This is a legal fact.
Panama does not require a financial license for companies that provide virtual asset exchange services.

Why?
Because virtual assets are not classified as regulated financial instruments under Panamanian law.

So your demand for a “license” is simply irrelevant —
you are asking for a document that does not exist in this jurisdiction.

2️⃣ Panama recognizes VASP status, but VASP registration is OPTIONAL

Yes, Panama has a VASP category.
No, it is not mandatory.
It is purely voluntary.

A company is fully allowed to operate without registering as a VASP, and this is completely legal.

Your attempt to portray optional registration as a “legal requirement” is incorrect and misleading.

3️⃣ We fully comply with Panama’s AML Law 23 (2015)

Law 23 is the central AML/CTF regulation in Panama.
It establishes compliance requirements — not licensing.

We comply with everything the law requires.
You, on the other hand, are referencing regulations that simply do not exist.

4️⃣ Returning funds without KYC is illegal under Panamanian AML law

Under Law 23:

a refund is considered a financial operation

financial operations cannot be processed without customer identification

So what you call “illegal withholding of funds” is, in reality:
legal AML compliance that we are obligated to follow.

You are essentially demanding that we break the law for your convenience.
Obviously, that will not happen.

5️⃣ Your accusations of “illegality” or “lack of accountability” have no factual or legal basis

You are:

demanding a license that does not mandatory,

ignoring the actual regulatory framework,

and making conclusions based on assumptions, not law.

Nothing you’ve claimed is supported by Panamanian legislation or international AML standards.

🔚 Conclusion

We operate fully within the legal framework of Panama.
We meet all AML/CTF obligations.
We are not required to have a license because such a requirement does not exist.

Your “legal arguments” collapse immediately when compared with actual regulation.

If you want to discuss law, at least start by reading it.

Don't be a scam before you are removed from all monitoring and return the money you are illegally withholding.

[hugeblack]

Does Source Address do an AML check before processing the transaction?

These are different metrics. And even a minimal level of contamination does not exempt you from passing KYC.
Funds can only be returned after identity verification, which is an international legal requirement, not “withholding.”

This is a strange statement that I will keep for reference.
Does this mean that the reason the transaction was frozen was due to user behavior and not the AML of the USDT transaction?

What about this part in the terms of use?

3.4 Negative Result

In the event that the user fails to successfully complete the KYC verification and/or whose details and account(s) appear to be blacklisted and/or on sanction lists, and/or in violation of our Customer Acceptance Policy or TOS, and/or fails to provide the requested documentation, and/or what provided can not be deemed as authentic, The Change reserves the right to refuse - stop providing its services to the client, the transaction will not be processed, and the deposited amount will be refunded.

[The Change Ltd]

Does Source Address do an AML check before processing the transaction?

These are different metrics. And even a minimal level of contamination does not exempt you from passing KYC.
Funds can only be returned after identity verification, which is an international legal requirement, not “withholding.”

This is a strange statement that I will keep for reference.
Does this mean that the reason the transaction was frozen was due to user behavior and not the AML of the USDT transaction?

What about this part in the terms of use?

3.4 Negative Result

In the event that the user fails to successfully complete the KYC verification and/or whose details and account(s) appear to be blacklisted and/or on sanction lists, and/or in violation of our Customer Acceptance Policy or TOS, and/or fails to provide the requested documentation, and/or what provided can not be deemed as authentic, The Change reserves the right to refuse - stop providing its services to the client, the transaction will not be processed, and the deposited amount will be refunded.

No, the transaction was stopped as part of our AML procedure. This is a standard measure when a user’s behavior or the transaction itself raises compliance concerns.

And the Terms must be read in full, not just the first paragraph.
The first part of section 3.4 refers to ordinary cases, including situations where we cannot complete the exchange for technical reasons. In such routine cases, the transaction is simply canceled and refunded.

However, you skipped the second — and critically important — part, which clearly applies to your case:

In cases where we suspect that a user has failed to perform a KYC on our relevant request in the past, or the transaction is suspected of being related to illegal activities, we reserve the right to freeze the transaction and/or transfer the frozen funds to a cold storage wallet for any period of time necessary to complete the investigation and our AML/KYC procedure, and/or report the case to authorities for further investigation.

This is exactly the scenario here.
We have compliance-related suspicions, which triggers enhanced AML requirements. Therefore, no refund can be issued until KYC is fully completed. This is not “withholding”; it is an international AML obligation.

So please read the full Terms instead of quoting only the first paragraph — it avoids misunderstandings.

3.4 Negative Result

In the event that the user fails to successfully complete the KYC verification and/or whose details and account(s) appear to be blacklisted and/or on sanction lists, and/or in violation of our Customer Acceptance Policy or TOS, and/or fails to provide the requested documentation, and/or what provided can not be deemed as authentic, The Change reserves the right to refuse - stop providing its services to the client, the transaction will not be processed, and the deposited amount will be refunded, however, the client is liable to compensatory charges for any damages The Change may suffer in this regard.

In cases where: we suspect that a user has failed to perform a KYC on our relevant request in the past, or the transaction is suspected of being related to illegal activities, we reserve the right to freeze the transaction and/or transfer the frozen funds to a cold storage wallet for any period of time necessary to complete the investigation and our AML/KYC procedure, and/or report the case to authorities for further investigation.

[rreplayworld]

Does Source Address do an AML check before processing the transaction?

These are different metrics. And even a minimal level of contamination does not exempt you from passing KYC.
Funds can only be returned after identity verification, which is an international legal requirement, not “withholding.”

This is a strange statement that I will keep for reference.
Does this mean that the reason the transaction was frozen was due to user behavior and not the AML of the USDT transaction?

What about this part in the terms of use?

3.4 Negative Result

In the event that the user fails to successfully complete the KYC verification and/or whose details and account(s) appear to be blacklisted and/or on sanction lists, and/or in violation of our Customer Acceptance Policy or TOS, and/or fails to provide the requested documentation, and/or what provided can not be deemed as authentic, The Change reserves the right to refuse - stop providing its services to the client, the transaction will not be processed, and the deposited amount will be refunded.

Please read Russian-language forums, such as bitsmedia and mmgp.
On all of these reputable sites, this exchange has the status of a scam.
Once you read them, you will have no questions.

[The Change Ltd]

🎄 New Year with The Change 💸

This year, we are proud to have been by your side as your financial partner. Over the past year, more than 27,000 exchanges were made, totaling over 70 million dollars of volume.

We would like to express our special gratitude to our team of developers and chief designer (https://t.me/+JU6w5IstGow2NWNi). Thanks to their professionalism, coordinated work, and shared vision, The Change continues to grow and develop steadily.

🔴 Happy New Year!

In honor of the coming year, we are launching a large-scale contest in which everyone can be a winner!

🧸 Prize pool:

🥇 1st place — 1 BNB
🥈 2nd place — 1 XMR
🥉 3rd place — 2 SOL

🔹 4–10th places — 1 LTC
🔹 11–25th places — 15 TON
🔹 26–50th places — 1 AVAX

💳 51–100th places — Promo code for commission-free exchange
💳 101–200th places — Promo code for a 50% commission discount

To participate in the contest, you need to follow 3 simple steps:

1) Share this post
2) Make an exchange for any amount
3) Fill out the participation form (https://docs.google.com/forms/d/e/1FAIpQLSeEwufO-8a5Ob3BOayE0_QjpdzwtN-tj_LfgKrEros6bffoNA/viewform?usp=dialog)

The results of the giveaway will be published on December 30

🛷  The Change | Telegram (https://t.me/TheChange_Intl) | Chat (https://t.me/thechange_chat) | Instagram (https://www.instagram.com/thechange_ltd/) | tc.ltd (https://tc.ltd/)

[Trêvoid]

I tried using your site and sent XMR. It’s been 33 confirmations now the website finally refreshed and showed that my funds were detected, but now it’s saying something else.

Waiting for confirmation on the blockchain. Confirmation usually takes from 1 to 30 minutes.

But already waiting more than 1 hour.

Update: Just now received answer:

For monero need 150 confirms

You should make this message clear at the beginning.

[The Change Ltd]

I tried using your site and sent XMR. It’s been 33 confirmations now the website finally refreshed and showed that my funds were detected, but now it’s saying something else.

Waiting for confirmation on the blockchain. Confirmation usually takes from 1 to 30 minutes.

But already waiting more than 1 hour.

Update: Just now received answer:

For monero need 150 confirms

You should make this message clear at the beginning.

Thank you for your message — we would like to clarify the situation.

The Monero (XMR) exchange related to this case was successfully completed after the required number of network confirmations was received.

Monero transactions require 150 confirmations, and this requirement is shown before creating the exchange. The initial status update after ~30 confirmations occurs because our liquidity provider detects XMR transactions with a delay, which is beyond our control. This detection does not indicate final confirmation.

The message stating “1–30 minutes” on the exchange page is a general informational message and does not reflect the technical specifics of certain blockchains, including Monero.

The transaction was processed correctly and without any issues once all confirmation requirements were met.

We appreciate your patience and would be grateful if you could update your forum post to reflect that the exchange has been completed successfully.

[rreplayworld]

Hello everyone, I exchanged TRC20 for Ethereum, and the exchange decided to freeze my tether from the stock exchange and now is deliberately not responding to me, but is reading my messages. They only wrote that I need to pass verification, so I assume that the exchange is involved in an AML scam.
the exchange service provides a link to a third-party KYS verification service that does not work in Russia.
The cryptocurrency exchanger is unlawfully holding your low-risk USDT due to KYC disputes, with no response despite Veriff IP blocks common for Russian users.


request: gCrtG9o27Aqh

The story continues.

After contacting BestChange support and explaining the entire situation I sent video evidence of clicking on the link to the Verif verification service. I did this on MacOS/iOS, with and without proxies. BestChange confirmed that yes these devices have a connection issue with the KYC service but they said they'd run tests on various devices and everything works fine on Android and Windows. I also re-tested the issue myself on these operating systems but the problem persisted. It's not the device itself but rather a network block (geo-regulation in Russia, sanctions). It's suspected that the exchanger substituted the links for BestChange support, as it's technically impossible to switch from a Russian provider to this KYC service.

After Bestchange joined the conflict the owner began to actively stir and imitate vigorous activity. They allegedly started restoring the account in a different verification provider but I also doubt this, as I'm sure the owner's tactics rely on my exhaustion.

[The Change Ltd]

The Change — platform update!

We are pleased to announce that we have completed the header redesign. Next on the agenda:

🔹 Update of the personal account design
🔹 Update of documentation
🔹 Launch of the AML verification service

✏ Please let us know what you think of the new design. Your opinion is important to us!

🖥  The Change | Telegram (https://t.me/TheChange_Intl) | Chat (https://t.me/thechange_chat) | Instagram (https://www.instagram.com/thechange_ltd/) | tc.ltd (https://tc.ltd/)