muster21
Jr. Member
Offline
Activity: 56
Merit: 2
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November 25, 2025, 06:53:04 PM |
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For transparency, I will praise Razed at least for now. I haven't been paid for the fourth day yet, but it seems because of the post here, and going public. They started responding instantly to emails, I don't have to wait 24 hours.
They rejected the last document as I wrote above, for the following reason. Source of Wealth: Please note that the bank statement you submitted is missing the logo of the issuing body. Please submit an additional document that indicates or supports your source of wealth and your casino account activity, showing the logo of the issuer.
I don't know why there is no bank logo when I take a bank statement from my bank app (all other bank information is available), maybe because the name of Erste Bank is also in the logo, but they say that's how it has to be.
Problem Now the banks are already closed, tomorrow I have to go to my banker for the so-called walk of shame.
I have to tell my banker that I have gambling problems, and that he must issue and send me a bank statement with the bank logo. Because crypto casino doesn't accept bank statements without their logo. I hope he will be understanding and send it and solve it tomorrow.. And the humiliation and shame that Razred is giving me with the delay will probably be worth it when they pay my money
Basically expect an update from me every day until the case is resolved.
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muster21
Jr. Member
Offline
Activity: 56
Merit: 2
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November 26, 2025, 01:00:54 PM |
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Greetings, I am happy to inform you that your withdrawal has been successfully processed, and you should see the funds reflected in your wallet shortly.
We apologize for any delay and inconvenience this may have caused and appreciate your patience while we worked to resolve this for you. Please feel free to reach out if you have any further questions or concerns.
Kind regards, Casino Customer Support
Victoria
Razed
Case solved, looks like public pressure helped, Thanks to this community
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bitLeap
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November 26, 2025, 01:09:34 PM |
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Greetings, I am happy to inform you that your withdrawal has been successfully processed, and you should see the funds reflected in your wallet shortly.
We apologize for any delay and inconvenience this may have caused and appreciate your patience while we worked to resolve this for you. Please feel free to reach out if you have any further questions or concerns.
Kind regards, Casino Customer Support
Victoria
Razed
Case solved, looks like public pressure helped, Thanks to this community
We're glad you received a response from the support team, but again, please allow them time, as every process needs to be thoroughly verified to avoid errors. Please continue to provide us with updates as proof that Razed is providing support to users experiencing issues. We hope to have your funds processed soon.
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muster21
Jr. Member
Offline
Activity: 56
Merit: 2
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November 26, 2025, 01:29:46 PM |
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Everything has been paid, but the real communication and quick response started only after posting here. Before that, I waited 24 hours for a reply to an ordinary email.
If you want to be the best crypto casino trusted by clients, make the process faster and simpler. Most casinos have video verification or third parties that automatically check when you upload a document and thus protect themselves from fraud, and clients don't waste time.
It's a shame nowadays that I have to go to the bank to ask for additional confirmations because the logo is not clearly visible on the bank statement or such nonsense.
Just as deposits are quick and easy, so should withdrawals. 4-5 days is too long. Most gambling addicts will lose money during that period, which may be your goal and tactic
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tbct_mt2
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November 26, 2025, 04:05:46 PM |
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Everything has been paid, but the real communication and quick response started only after posting here. Before that, I waited 24 hours for a reply to an ordinary email.
If you want to be the best crypto casino trusted by clients, make the process faster and simpler. Most casinos have video verification or third parties that automatically check when you upload a document and thus protect themselves from fraud, and clients don't waste time.
It can be problem in their customer support through email but if it is the real reason, they will need to improve that line of customer support. Anyway, they have different customer suppport lines including one in this forum community, and as you experienced, you received good response and support from them here. Razed are professional and by resolving your case, they likely also realized their low speed of customer support in email. I believe that they will analyze this issue internally and will also take your comment into account for improvement in the future. If they are not serious with their business, they will not support you but in reality they actually did it very quickly here.
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Dr.Osh
Legendary
Offline
Activity: 3010
Merit: 1025
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November 26, 2025, 09:30:00 PM |
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 I bet on Buyern Munich, Arsenal took the lead at the start but after 10 minutes Buyern Munich responded, currently the score is 1-1 away, can Bayern Munich be the winner? The match was quite tense, Buyern Munich was superior in ball possession, Arsenal continued to rain down attacks.
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moneystery
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November 26, 2025, 10:17:11 PM |
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Everything has been paid, but the real communication and quick response started only after posting here. Before that, I waited 24 hours for a reply to an ordinary email.
If you want to be the best crypto casino trusted by clients, make the process faster and simpler. Most casinos have video verification or third parties that automatically check when you upload a document and thus protect themselves from fraud, and clients don't waste time.
It's a shame nowadays that I have to go to the bank to ask for additional confirmations because the logo is not clearly visible on the bank statement or such nonsense.
Just as deposits are quick and easy, so should withdrawals. 4-5 days is too long. Most gambling addicts will lose money during that period, which may be your goal and tactic
Sometimes you need to be patient while your problem is resolved, as your case requires further action. Razed is professional, and this isn't the first time they've handled a case like yours. They've dealt with many players with similar issues. So, you need to be patient, as they have their own procedures, and you need to adhere to them. But I'm grateful that your withdrawal has been processed. Next time, never gamble money you're in a hurry to use to pay for your needs because you don't know if you'll win or what other problems might arise. If you're wise, you should have prepared that money well in advance.
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bitLeap
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November 27, 2025, 08:58:07 AM |
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 I bet on Buyern Munich, Arsenal took the lead at the start but after 10 minutes Buyern Munich responded, currently the score is 1-1 away, can Bayern Munich be the winner? The match was quite tense, Buyern Munich was superior in ball possession, Arsenal continued to rain down attacks. It's a shame you lost the bet. From the start, I believed Arsenal were at a level that surpassed any other team in the current UCL. They were the only undefeated team. Imagine PSG losing to Bayern Munich, and Bayern Munich losing to Arsenal, which indicates Arsenal most promising position for the UCL. So far, I don't know which club can silence Arteta very solid squad. With three matches remaining, one of the three clubs only Inter is strong enough, but there's no guarantee they can beat Arsenal.
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RAZED | │ | █████████████████████ █████████████████████████ ████████████▀░░░░▀███████ ██████████▀░░▄▀▀▄░░▀█████ ██████████▄▄██▄▄██▄░▀████ █████▀░░░░░░░▀██░░█░░████ ████░░████▀▀█░░██▀░░▄████ ████░░████▄▄█░░█░░▄██████ ████░░█▀▀████░░██████████ ████░░█▄▄███▀░░██████████ █████▄░░░░░░░▄███████████ █████████████████████████ █████████████████████ | █████████████████████ █████████████████████████ ██████████▀▀░░░░░▀▀██████ ████████▀░░▄▄█░░▀▄░░█████ ██████▀░░▄█████▄░░▀░░████ █████░░▄████▄▀░░█▄▄░░████ ████░░▄███▄▀░░▄▀██▀░░████ ████░░▀▀██░░▄▀███▀░░█████ ████░░▄░░▀█████▀░░▄██████ █████░░▀▄░░█▀▀░░▄████████ ██████▄▄░░░░░▄▄██████████ █████████████████████████ █████████████████████ | │ |
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gunhell16
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November 27, 2025, 02:28:08 PM |
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Everything has been paid, but the real communication and quick response started only after posting here. Before that, I waited 24 hours for a reply to an ordinary email.
If you want to be the best crypto casino trusted by clients, make the process faster and simpler. Most casinos have video verification or third parties that automatically check when you upload a document and thus protect themselves from fraud, and clients don't waste time.
It's a shame nowadays that I have to go to the bank to ask for additional confirmations because the logo is not clearly visible on the bank statement or such nonsense.
Just as deposits are quick and easy, so should withdrawals. 4-5 days is too long. Most gambling addicts will lose money during that period, which may be your goal and tactic
It's good that somehow you were given a solution to the problem you faced, and their support team didn't abandon you because they accommodated you properly according to your stories here. The difficult thing would be if your problem wasn't resolved, right? But that's not what happened, and regarding that matter, if that's really the duration of what happened before it was resolved, they should fix that so that what you experienced won't happen again and won't happen to their other client users.
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tbct_mt2
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November 27, 2025, 03:01:48 PM |
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It's good that somehow you were given a solution to the problem you faced, and their support team didn't abandon you because they accommodated you properly according to your stories here. The difficult thing would be if your problem wasn't resolved, right?
But that's not what happened, and regarding that matter, if that's really the duration of what happened before it was resolved, they should fix that so that what you experienced won't happen again and won't happen to their other client users.
This user's problem was resolved after a kind of uncomfortable waiting time but eventually as said, it was resolved well. About the Razed customer support for users, moving onward from this user case, the company must assess their process internally and see whether there are things for improvements. From this case, it's clear that their support through email is not too smooth and at least there is an user who did not feel happy about that. Probably there are other users feel unhappy with support through emails by Razed, so it is one important point for improvement on Razed's side. Let's close the case as it actually was resolved and closed by Razed, while the user should move on too as same as community.
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Ruttoshi
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November 27, 2025, 05:22:49 PM |
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From the start, I believed Arsenal were at a level that surpassed any other team in the current UCL. They were the only undefeated team. Imagine PSG losing to Bayern Munich, and Bayern Munich losing to Arsenal, which indicates Arsenal most promising position for the UCL. So far, I don't know which club can silence Arteta very solid squad. With three matches remaining, one of the three clubs only Inter is strong enough, but there's no guarantee they can beat Arsenal.
I don't think that Inter is capable to put an end to Arsenal winning streak in the Champions League when the meet because Inter isn't 100% in form compared to Arsenal. Atletico Madrid defeated them 2-1 yesterday. I am happy with Arsenal current form, they are going to win any team that crosses their path but my worry is how long will this last. We all know that the group stage isn't where the pride is but in the knockout stage.
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vanesha
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November 27, 2025, 07:00:33 PM |
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 I bet on Buyern Munich, Arsenal took the lead at the start but after 10 minutes Buyern Munich responded, currently the score is 1-1 away, can Bayern Munich be the winner? The match was quite tense, Buyern Munich was superior in ball possession, Arsenal continued to rain down attacks. It's a shame you lost the bet. From the start, I believed Arsenal were at a level that surpassed any other team in the current UCL. They were the only undefeated team. Imagine PSG losing to Bayern Munich, and Bayern Munich losing to Arsenal, which indicates Arsenal most promising position for the UCL. So far, I don't know which club can silence Arteta very solid squad. With three matches remaining, one of the three clubs only Inter is strong enough, but there's no guarantee they can beat Arsenal. It's time to meet a big club in the Premier League, Arsenal will face Chelsea, Chelsea as the host will immediately silence Arsenal, they will only keep the trophy for another club, we will see the fierce match between Chelsea vs Arsenal on the 30th, I will definitely support Chelsea
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logfiles
Copper Member
Legendary
Offline
Activity: 2576
Merit: 2209
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November 27, 2025, 10:46:01 PM |
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I don't think that Inter is capable to put an end to Arsenal winning streak in the Champions League when the meet because Inter isn't 100% in form compared to Arsenal. Atletico Madrid defeated them 2-1 yesterday. In the champion's league, anything can happen. If you recall so well, last season, underrated Inter Milan stopped impressive and high scoring Barcelona on it's tracks. Maybe what Arsenal has to do is not to underestimate them. Underdogs are quite tricky as team players tend to relax thinking it's a walk over I am happy with Arsenal current form, they are going to win any team that crosses their path but my worry is how long will this last. We all know that the group stage isn't where the pride is but in the knockout stage.
Yup, toping the group stage is no guarantee that one shall go all the way to the Finals. PSG went for play-offs last season only to bag it at the end ahead of Liverpool that topped the table.
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topbitcoin
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November 27, 2025, 11:06:57 PM |
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From the start, I believed Arsenal were at a level that surpassed any other team in the current UCL. They were the only undefeated team. Imagine PSG losing to Bayern Munich, and Bayern Munich losing to Arsenal, which indicates Arsenal most promising position for the UCL. So far, I don't know which club can silence Arteta very solid squad. With three matches remaining, one of the three clubs only Inter is strong enough, but there's no guarantee they can beat Arsenal.
Actually this is something interesting because it seems that until now Arsenal are still on a good track and indeed in big matches like this of course the situation becomes unexpected but Arsenal showed their capacity where they played with stunning set pieces that made Bayern difficult to anticipate and had to recognize Arsenal's superiority. I was in the multi and it was actually very good when Arsenal, Chelsea, PSG and Madrid managed to get a win in the match that happened but Liverpool became a nuisance in the multi I did in the champions League bet this week.
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sunsilk
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November 28, 2025, 07:36:50 AM |
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If you want to be the best crypto casino trusted by clients, make the process faster and simpler. Most casinos have video verification or third parties that automatically check when you upload a document and thus protect themselves from fraud, and clients don't waste time.
It's a shame nowadays that I have to go to the bank to ask for additional confirmations because the logo is not clearly visible on the bank statement or such nonsense.
Just as deposits are quick and easy, so should withdrawals. 4-5 days is too long. Most gambling addicts will lose money during that period, which may be your goal and tactic
I understand your frustration about the process but there are certain details that need to be visible and readable. I know that it kind of sucks when you are honest and trying to comply with all of the requirements. But that's how it goes and I am happy that your problem has been solved despite that it took you sometime and it's kind of hectic for you. And don't worry as you've said, things got attention when you have posted it here and this means that this feedback of yours is also taken by them seriously.
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bitLeap
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November 28, 2025, 11:09:54 AM |
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It's time to meet a big club in the Premier League, Arsenal will face Chelsea, Chelsea as the host will immediately silence Arsenal, they will only keep the trophy for another club, we will see the fierce match between Chelsea vs Arsenal on the 30th, I will definitely support Chelsea
I wouldn't be quick to conclude that Chelsea will silence Arsenal, but at least someone has to do it. We'll see if Chelsea can break through the Gunners' resilient defense. As long as Chelsea can match Arsenal high pressing, there's a chance to turn things around. I don't think that Inter is capable to put an end to Arsenal winning streak in the Champions League when the meet because Inter isn't 100% in form compared to Arsenal. Atletico Madrid defeated them 2-1 yesterday. In the champion's league, anything can happen. If you recall so well, last season, underrated Inter Milan stopped impressive and high scoring Barcelona on it's tracks. Maybe what Arsenal has to do is not to underestimate them. Underdogs are quite tricky as team players tend to relax thinking it's a walk over I agree that this is still a good benchmark to prevent Arsenal from getting complacent. The UCL season is still very long, and topping the table isn't necessarily a guarantee, as we saw with Liverpool elimination from the competition last season. Therefore, the UCL cannot be compared to domestic league competitions. I was in the multi and it was actually very good when Arsenal, Chelsea, PSG and Madrid managed to get a win in the match that happened but Liverpool became a nuisance in the multi I did in the champions League bet this week.
That's the risk of betting on a parlay, one match can ruin everything. In the future I urge you to avoid including Liverpool in your bets. Parlays are too risky, it's better to stick to single bets.
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tbct_mt2
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November 28, 2025, 02:53:28 PM |
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I wouldn't be quick to conclude that Chelsea will silence Arsenal, but at least someone has to do it. We'll see if Chelsea can break through the Gunners' resilient defense. As long as Chelsea can match Arsenal high pressing, there's a chance to turn things around.
Chelsea beat Barcelona, and Arsenal won against Bayern Munich, they both actually won impressively in Champions League. In Premier League, Arsenal have performed better than Chelsea so far but in London derby match, that difference won't be too big and not likely contribute to two club performances in a big clash. Like Atletico Madrid in La Liga managed to beat Real Madrid after their bad start in the league, Chelsea now actually are at better condition than Atletico Madrid when facing against Real Madrid. Even Arsenal have more points than Chelsea in Premier League, I consider they are the same in quality and in their match with each other, difference won't come from their previous matches but how their players show off in this match.
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bitLeap
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November 28, 2025, 03:03:54 PM |
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Chelsea beat Barcelona, and Arsenal won against Bayern Munich, they both actually won impressively in Champions League. In Premier League, Arsenal have performed better than Chelsea so far but in London derby match, that difference won't be too big and not likely contribute to two club performances in a big clash.
Like Atletico Madrid in La Liga managed to beat Real Madrid after their bad start in the league, Chelsea now actually are at better condition than Atletico Madrid when facing against Real Madrid. Even Arsenal have more points than Chelsea in Premier League, I consider they are the same in quality and in their match with each other, difference won't come from their previous matches but how their players show off in this match.
That's true, but the difference is, this is the Premier League, where even underdogs can be fierce rivals, especially when clubs like Chelsea and Arsenal meet on the same pitch, where the intensity is bound to be much higher. Unlike matches between clubs from different leagues in the UCL, there's a chance Chelsea vs Arsenal will no longer be about the final result, but rather a battle of egos in this London derby.
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tbct_mt2
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November 28, 2025, 03:16:32 PM |
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That's true, but the difference is, this is the Premier League, where even underdogs can be fierce rivals, especially when clubs like Chelsea and Arsenal meet on the same pitch, where the intensity is bound to be much higher. Unlike matches between clubs from different leagues in the UCL, there's a chance Chelsea vs Arsenal will no longer be about the final result, but rather a battle of egos in this London derby.
I know that, it happens at all leagues, and I analyzed that Atletico Madrid got problems, had many draws before they suddenly woke up and won against Real Madrid in an amazing way. Chelsea since the season beginning and recently actually have better form than Atletico Madrid, and it's not impossible for them to beat Arsenal. I meant if Atletico Madrid could win against Real Madrid, Chelsea can win against Arsenal, but it's very rightly to say that football is not math and both Chelsea and Arsenal have nearly same chance of winning in this big match. Arsenal with good defense and their art of free kicks have a little bit better chance than Chelsea. Chelsea can lose this match this way if they don't have proper solutions to block Arsenal's free kicks, it's one of most important tasks they must do.
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gunhell16
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November 28, 2025, 04:06:59 PM |
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Greetings, I am happy to inform you that your withdrawal has been successfully processed, and you should see the funds reflected in your wallet shortly.
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Razed
Case solved, looks like public pressure helped, Thanks to this community
I expect that the Razed team will truly resolve your concern issue with the casino, because they have already fixed similar issues for many of their regular users, just like yours, dude. Perhaps all I can say to you is that next time you have a concern regarding the casino, don't just post about it when your problem hasn't been totally resolved yet. Because if the casino's management team rejects something, it's probably because they are just following the rules they have in place, and we players have no choice but to follow them and I saw that you did follow them. Just be patient with whatever action they take on your concern issue, if there is one.
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