ROLLBIT restrict a withdraw request(RESOLVED)

[masac]

At the beginning of the year, I opened an account with Rollbit.
I did not use any bonuses, promotional codes or referral links.
During January I made deposits totaling 3800 USD and had withdrawal orders for 2400 USD
Current account balance is about 1270 USD. Overall, I'm still in the red.

I prefer to bet on basketball as i like this sport  - NBA, Europe cups and TOP championships.
Average bet was 50-100 USD,may be some NBA games by 200 USD.

I am the only one who uses the site and only from my home PC and i don`t use any VPN services.
My account has been verified to level 3(live ID,face check). My country is not at restricted list.

On February 2, when I try to order a withdrawal of 250 USD,
I receive a message - Functionality is temporarily restricted for this account

When I contacted live chat for clarification, they  asked me about "list the other accounts that you have on Rollbit"
I replied that I only have one account. No one in my family is registered on this site or gambles.
Thier answer was - "Please list the usernames or emails of ALL your other Rollbit accounts.
Once you have those please let us know" and they didn’t answer me anymore.

I did not expect such behavior from the support team. Then I found several threads with a similar problem.

Please help me with this situation, with contacts of managers who will pay attention to this.

[acroman08]

I did not expect such behavior from the support team. Then I found several threads with a similar problem.

if you are referring to this thread "ROLLBIT 800usd Scam,won't pay until I give them "all my other Rollbit accounts".", the OP of that thread admitted that he had previously created an account on Rollbit after digging a bit on his old emails, so Rollbit was correct with their "findings". I am not saying that you are lying, but there is a chance that they did find something that connected your account to other accounts.

[masac]

I did not expect such behavior from the support team. Then I found several threads with a similar problem.

if you are referring to this thread "ROLLBIT 800usd Scam,won't pay until I give them "all my other Rollbit accounts".", the OP of that thread admitted that he had previously created an account on Rollbit after digging a bit on his old emails, so Rollbit was correct with their "findings". I am not saying that you are lying, but there is a chance that they did find something that connected your account to other accounts.

No, I definitely haven't registered with rollbit before and I don't have any other accounts.
I opened my only account with them in early January and have only used it from my home computer.

Below all my converation with live chat support.

https://i.ibb.co/sYhjz7k/chat1.png
https://i.ibb.co/39dx9cgC/chat2.png
https://i.ibb.co/dsxT9prz/chat3.png
https://i.ibb.co/0RPQ779g/chat4.png

[holydarkness]

Just like that thread being mentioned above, can we do the preliminary to weed out any possible miscommunication? Like: did you happen to access through public and free VPN? Were you accessing through one of the restricted territory? Can you make sure no one in your household have ever created an account? And if you can probably did as what that person did --search their mail for a forgotten account-- that'll be nice.

[masac]

Just like that thread being mentioned above, can we do the preliminary to weed out any possible miscommunication? Like: did you happen to access through public and free VPN? Were you accessing through one of the restricted territory? Can you make sure no one in your household have ever created an account? And if you can probably did as what that person did --search their mail for a forgotten account-- that'll be nice.

No, I don't use VPN, the rollbit site opens without any restrictions and my country is in the allowed countries for games on rollbit.
Yes, I'm sure that neither my wife nor my daughter visited this site and certainly did not create an account there.

Below is a search for the word rollbit in my email.
There are only two letters.
January 7 - when I opened an account and February 3 when they answered me about my problem

https://i.ibb.co/nNmBDsvW/email.png


Below are screenshots of all my deposits and withdrawals and a screenshot of the error when trying to make a withdrawal now.

I currently have access to all products on the rollbit website.
I just can't make a withdrawal request due to restrictions.

https://i.ibb.co/4BWH56r/dep1.png
https://i.ibb.co/VYZF3WKW/dep2.png
https://i.ibb.co/bMf7t9my/withd.png
https://i.ibb.co/RdJ26Vf/withd-error.png

[moderator's note: consecutive posts merged]

[holydarkness]

Ok, I shall proceed with benefits of the doubt that you indee don't have any other accounts. I'll try to reach Razer about this, see if he'll look into it himself and crosscheck all the evidences. Kindly wait as it might took a while.

[masac]

Ok, I shall proceed with benefits of the doubt that you indee don't have any other accounts. I'll try to reach Razer about this, see if he'll look into it himself and crosscheck all the evidences. Kindly wait as it might took a while.

Thank you, holydarkness ,  for your help. I think the truth will be proven.

[masac]

Ok, I shall proceed with benefits of the doubt that you indee don't have any other accounts. I'll try to reach Razer about this, see if he'll look into it himself and crosscheck all the evidences. Kindly wait as it might took a while.

Holydarkness Did you manage to contact Razer?

My account a blocked for withdraw requests still. A live chat support dont answer me.

[holydarkness]

Ok, I shall proceed with benefits of the doubt that you indee don't have any other accounts. I'll try to reach Razer about this, see if he'll look into it himself and crosscheck all the evidences. Kindly wait as it might took a while.

Holydarkness Did you manage to contact Razer?

My account a blocked for withdraw requests still. A live chat support dont answer me.

Contact him? Yes. Got a reply? No, not yet. I believe that's because he's yet to be online and very likely did not read that PM yet. He usually popped back to the forum once I sent him a PM as we got a notification sent to our registered forum email when someone sent us PM, but there are occasions where he didn't. I'll try to send him another email by Monday, if this situation is still unattended by that time.

[masac]

Ok, I shall proceed with benefits of the doubt that you indee don't have any other accounts. I'll try to reach Razer about this, see if he'll look into it himself and crosscheck all the evidences. Kindly wait as it might took a while.

Holydarkness Did you manage to contact Razer?

My account a blocked for withdraw requests still. A live chat support dont answer me.

Contact him? Yes. Got a reply? No, not yet. I believe that's because he's yet to be online and very likely did not read that PM yet. He usually popped back to the forum once I sent him a PM as we got a notification sent to our registered forum email when someone sent us PM, but there are occasions where he didn't. I'll try to send him another email by Monday, if this situation is still unattended by that time.

Thank you very much Holydarkness !

I will periodically check the withdrawal request, if there are any changes, I will write immediately.
I want to note that the casino and bookmaker sections are not limited for me.

[holydarkness]

Contact him? Yes. Got a reply? No, not yet. I believe that's because he's yet to be online and very likely did not read that PM yet. He usually popped back to the forum once I sent him a PM as we got a notification sent to our registered forum email when someone sent us PM, but there are occasions where he didn't. I'll try to send him another email by Monday, if this situation is still unattended by that time.

Thank you very much Holydarkness !

I will periodically check the withdrawal request, if there are any changes, I will write immediately.
I want to note that the casino and bookmaker sections are not limited for me.

I will highly encourage you to not play any game for the time being, until I can hear from Razer or you got your withdrawal processed or basically anything that move us toward resolution. The last thing we want here is you spending all of your fund on a bet or two or several dozens, and we ended up with having the case "resolved" due to the fund being drained

[masac]

I will highly encourage you to not play any game for the time being, until I can hear from Razer or you got your withdrawal processed or basically anything that move us toward resolution. The last thing we want here is you spending all of your fund on a bet or two or several dozens, and we ended up with having the case "resolved" due to the fund being drained

Okay. Thank you very much for the recommendation,
I'll try not to bet more than $10 on weekend matches.

[AHOYBRAUSE]

Another day, another "list you other accounts" quote, what else is new.
I mean now we proof ( https://bitcointalk.org/index.php?topic=5528612.0 ) that they obviously also make mistakes, why else, after asking him the same question, did this case get resolved?
Sometimes it feels like they want players that won to shoot themselves in the foot, what else is behind this stupid question they ask every single time they assume somebody has alt account. As of now we have see that these are just assumptions and there are cases where they are straight up wrong. At some point it's getting ridiculous, doesn't it.

[DGUDGUDGU]

Another day, another "list you other accounts" quote, what else is new.
I mean now we proof ( https://bitcointalk.org/index.php?topic=5528612.0 ) that they obviously also make mistakes, why else, after asking him the same question, did this case get resolved?
Sometimes it feels like they want players that won to shoot themselves in the foot, what else is behind this stupid question they ask every single time they assume somebody has alt account. As of now we have see that these are just assumptions and there are cases where they are straight up wrong. At some point it's getting ridiculous, doesn't it.

https://bitcointalk.org/index.php?topic=5513756.0

https://bitcointalk.org/index.php?topic=5511155.0

Found these in like 2 mins of looking as well, they make a ton of mistakes.

[masac]

I also want to mention that I havn`t won anything at the Rollbit, and in general I have lost even.
The total amount of my deposits is USD 3800.
The amount of withdrawals is USD 2400 and I currently have about USD 1300 on my balance.

My bets are open and clear. I bet on top basketball matches, mostly 50-100 USD per game
I didn't win, for example, 10k on shady fixed tennis matches.
I didn't win anything at all!!!

I don't understand what they want from me and I don't understand their silence.


After another study of my account, I found strange deposits for small amounts that I naturally did not make. I had seen them before but did not attach any importance to them.

Here are three deposits for 0.000001 USD
See below in the attachment.

I have seen such transfers for small amounts from scammers who select a similar transfer address in the hope that you will someday make a mistake and make a transfer to their address.

Perhaps such transfers were received to other Rollbit accounts, which is why they assume that there is a connection between these deposits and my account.
What do you think about this idea?

https://i.ibb.co/TMPVPnbW/dep-strange.png

[moderator's note: consecutive posts merged]

[M1cha3lM]

After another study of my account, I found strange deposits for small amounts that I naturally did not make. I had seen them before but did not attach any importance to them.

Here are three deposits for 0.000001 USD
See below in the attachment.

I have seen such transfers for small amounts from scammers who select a similar transfer address in the hope that you will someday make a mistake and make a transfer to their address.

Perhaps such transfers were received to other Rollbit accounts, which is why they assume that there is a connection between these deposits and my account.
What do you think about this idea?

This would not be a reasoning for the request from Rollbit support to list any alternate accounts.
These small transactions typically with a similar starting and ending sequence for the address you send from/to,  are typically made by bot accounts in order to attempt to trick the user into copying that address to send their funds to.

[acroman08]

Perhaps such transfers were received to other Rollbit accounts, which is why they assume that there is a connection between these deposits and my account.
What do you think about this idea?

it very possible that it could be the reason why they flagged your account, have you tried contacting their support regarding this new findings? it would be nice if Razer could get on here and perhaps address what you found after answering holydarkness's message.

[masac]

Perhaps such transfers were received to other Rollbit accounts, which is why they assume that there is a connection between these deposits and my account.
What do you think about this idea?

it very possible that it could be the reason why they flagged your account, have you tried contacting their support regarding this new findings? it would be nice if Razer could get on here and perhaps address what you found after answering holydarkness's message.

Yes, I wrote to them about it and received the following response.
They still ask to provide them a "list of my accounts"


https://i.ibb.co/ymHDKXQL/rollbit-chat.png

[masac]

Still no changes . Withdraw requests are closed for me.
Rollbit is waiting for a non-existent list of other accounts from me.

[masac]

I still have restrictions on withdrawing funds from my account.
It's been about two weeks now.
Who can help with it?